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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115871 Views

27 replies

4 likes

  • 115871 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

NormalAverage

Newbie

233001 Views

149 replies

11 likes

Android
autoplay
bluetooth
  • 233001 Views
  • 149 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

592911 Views

79 replies

3 likes

  • 592911 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

486687 Views

580 replies

42 likes

Account
Free
  • 486687 Views
  • 580 replies
  • 42 likes

Solved!! Music won't play

I just upgraded to the new S7. Ever since I switched and logged on for the first time on the new phone, Spotify only plays one song at a time. After the song ends I have to unlock my phone and open the app again. Otherwise, its just silent. Is there ...

Casual Listener

I just upgraded to the new S7. Ever since I switched and logged on for the first time on the new phone, Spotify only plays one song at a time. After the song ends I have to unlock my phone and open t...

Lauraaldarondo

Casual Listener

697 Views

2 replies

0 likes

  • 697 Views
  • 2 replies
  • 0 likes

Volume down when on Bluetooth Device

Good morning. When I am using my Bluetooth device to listen to Spotify I can't get any sound. I have tried turning the sound up in the Spotify device but it won't let me. It stays toggled at the lowest point. It is not my Bluetooth as I have checked ...

Newbie

Good morning. When I am using my Bluetooth device to listen to Spotify I can't get any sound. I have tried turning the sound up in the Spotify device but it won't let me. It stays toggled at the lowe...

Daniel

Community Legend

466 Views

1 replies

0 likes

  • 466 Views
  • 1 replies
  • 0 likes

Set device Password

Hi! I always login in my android device with Facebbok but y wath to close my facebook account, y try to set device password but the mail never arrives to me.

Newbie

Hi!   I always login in my android device with Facebbok but y wath to close my facebook account, y try to set device password but the mail never arrives to me.    

Daniel

Community Legend

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Solved!! "Storage area not found"

Got this problem yersterday, I've been trying to reinstall, delete cache but this isn't working, any tips?

Casual Listener

Got this problem yersterday, I've been trying to reinstall, delete cache but this isn't working, any tips? 

AllanLz

Casual Listener

693 Views

2 replies

0 likes

  • 693 Views
  • 2 replies
  • 0 likes

Shuffle on connect to other device

Hello,I've got some questions about the shuffle play when I control my actual song on my computer from my computer. I've got a big playlist (+500 songs) and i like to control the music from my phone. But the shuffle purposed by my phone when I choose...

Casual Listener

Hello, I've got some questions about the shuffle play when I control my actual song on my computer from my computer. I've got a big playlist (+500 songs) and i like to control the music from my phon...

436 Views

0 replies

0 likes

  • 436 Views
  • 0 replies
  • 0 likes

THIS SONG IS NOT AVAILABLE.

I don't know what to do. Any suggestions? Reinstalled.

Casual Listener

I don't know what to do. Any suggestions? Reinstalled.

bambinoluciano

Casual Listener

1633 Views

4 replies

0 likes

  • 1633 Views
  • 4 replies
  • 0 likes

wont download offline

Hi I recently installed the new update for spotify on my android (Samsung Galaxy S5) and have encountered a download problem - songs show as downloaded but no actual music has synchronised through to device. And when I restart my device all 'download...

Casual Listener

    Hi I recently installed the new update for spotify on my android (Samsung Galaxy S5) and have encountered a download problem - songs show as downloaded but no actual music has synchro...

427 Views

0 replies

0 likes

  • 427 Views
  • 0 replies
  • 0 likes

Android

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I work all the time and I'm always out I'm rarely nea...

Casual Listener

Can somebody please help me before I throw my phone ! I can't seem to listen to music without being on WiFi . Which is annoying cause my phone works better off of WiFi . I'm not always near WiFi , I ...

jamiejich

Casual Listener

729 Views

3 replies

0 likes

  • 729 Views
  • 3 replies
  • 0 likes

wont play offline

my songs wont play offline bar will not slide over to availbilty to play offline

Casual Listener

my songs wont play offline bar will not slide over to availbilty to play offline

Daniel

Community Legend

725 Views

3 replies

0 likes

  • 725 Views
  • 3 replies
  • 0 likes

Folders, Genre Tags and drag and drop play lists

When will we see drag and drop sorting of play lists and the ability to create folders like the desktop app?
Do we really need to go to the desktop to organize our library of music when we have an Android mobile computer in our pockets?
The third part ...

Roadie

When will we see drag and drop sorting of play lists and the ability to create folders like the desktop app?<br>Do we really need to go to the desktop to organize our library of music when we h...

paulina4007

Newbie

1226 Views

2 replies

0 likes

drag and drop
folders
genres
Playlists
Tags
  • 1226 Views
  • 2 replies
  • 0 likes

Spotify won't play on Samsung Edge 7

Help! I've installed and unistalled spotify 100 times on my new Edge 7. The icon shows up, but doesn;t open anything. Any suggestions on how to get this to work? I'm a premium user.

Newbie

Help! I've installed and unistalled spotify 100 times on my new Edge 7.  The icon shows up, but doesn;t open anything.  Any suggestions on how to get this to work? I'm a premium user.

Tiffanykb

Newbie

1199 Views

2 replies

0 likes

  • 1199 Views
  • 2 replies
  • 0 likes

Device authorization?

Hi all, I'm trying to login info the Spotify addons for my android TV. I'm trying to find the "device authorization" on the spotify website so I can get a pin to enter into the Addon, but there is no option on the website, I can remove my 2 phones bu...

Newbie

Hi all,    I'm trying to login info the Spotify addons for my android TV.    I'm trying to find the "device authorization" on the spotify website so I can get a pin to enter i...

osornios

Spotify Star

1551 Views

1 replies

0 likes

  • 1551 Views
  • 1 replies
  • 0 likes

Solved!! How do I turn off shuffle play?

Hi, I'm Bob. I've been a subscriber for quite a while. But, this is my first post. I'd like to listen to albums/playlists in order. But, somehow, shuffle play got turned on and I can't get it turned back off. Can someone please help? Thanks, Bob

Casual Listener

Hi,   I'm Bob.  I've been a subscriber for quite a while.  But, this is my first post.    I'd like to listen to albums/playlists in order.  But, somehow, shuffle pla...

shalvorson

Newbie

1722 Views

3 replies

0 likes

features
Fix
FIXME
Shuffle play
  • 1722 Views
  • 3 replies
  • 0 likes

Missing Playlist

I just switched from an iPHone to a Samsung Galaxy 7s and only one of my Spotify playlist is showing on my app

Newbie

I just switched from an iPHone to a Samsung Galaxy 7s and only one of my Spotify playlist is showing on my app

Daniel

Community Legend

628 Views

2 replies

0 likes

  • 628 Views
  • 2 replies
  • 0 likes

Storage and sound

My phone has start to say that there is no storage at my phone so i have to uninstall it every day. This is really annoying and i don't know what to do. Has anyone hade this problem to?And the sound just disappear for me at the middle of a song.I'm g...

Newbie

My phone has start to say that there is no storage at my phone so i have to uninstall it every day. This is really annoying and i don't know what to do. Has anyone hade this problem to? And the soun...

Daniel

Community Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Solved!! Incomplete playback

I have found that downloading songs in Spotify (version 5.2.0.885) onto my Samsung 64GB microSDXC in my Galaxy S5 results in incomplete playback; the songs will stop playing before the end of the track and the transport will not move any further. If ...

Casual Listener

I have found that downloading songs in Spotify (version 5.2.0.885) onto my Samsung 64GB microSDXC in my Galaxy S5 results in incomplete playback; the songs will stop playing before the end of the tra...

MikeAych

Casual Listener

2647 Views

4 replies

0 likes

Download error
download spotify
Downloaded tracks
galaxy s5
sd card
  • 2647 Views
  • 4 replies
  • 0 likes

Solved!! Artist list reduced to less than ten on phone... why?

I USED to be able to go to my artist list and see all of my artist. I still see them on my laptop, but when I do it from my phone, there are less than 10 artist in there. How do I get my artists to show back up in my phone? Samsung Galaxy S7 Android ...

Regular

I USED to be able to go to my artist list and see all of my artist. I still see them on my laptop, but when I do it from my phone, there are less than 10 artist in there. How do I get my artists to s...

Thom71gt

Regular

721 Views

2 replies

0 likes

  • 721 Views
  • 2 replies
  • 0 likes

Solved!! spotify crashes when i open another app

very often when i open another app spotify stops playing. so often that i now call it stopify. having upgraded to premium i now feel i can complain about this. i have uninstalled and reinstalled. can someone help please?

Casual Listener

very often when i open another app spotify stops playing. so often that i now call it stopify.   having upgraded to premium i now feel i can complain about this. i have uninstalled and reinsta...

RayRayJFX

Casual Listener

37585 Views

8 replies

0 likes

  • 37585 Views
  • 8 replies
  • 0 likes

Solved!! Help with a number of issues.

1. I do not want my Visa card information saved on your website or your servers. Please remove it, because apparently I cannot without deleting my current subscription. I only wanted this months subscription, and did not agree on you people saving my...

Music Fan

1. I do not want my Visa card information saved on your website or your servers. Please remove it, because apparently I cannot without deleting my current subscription.   I only wanted this ...

lorindatravers

Casual Listener

1457 Views

7 replies

0 likes

  • 1457 Views
  • 7 replies
  • 0 likes

Music only plays on Galaxy S6 when screen is active.

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is frustrating when i am at the gym or listening to mu...

Newbie

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is ...

osornios

Spotify Star

443 Views

1 replies

0 likes

  • 443 Views
  • 1 replies
  • 0 likes