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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

thstdbf

Newbie

390579 Views

545 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8143 Views

0 replies

7 likes

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Need to find my account that im paying for?

I have a free account on my facebook but cant find the one im paying for? Please help

Casual Listener

I have a free account on my facebook but cant find the one im paying for? Please help

Daniel

Community Legend

412 Views

3 replies

0 likes

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Solved!! Galaxy S6 auto play problem

Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in the background) I have tried to play with settings but nothi...

Casual Listener

Hi all,   I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in ...

Daniel

Community Legend

2439 Views

3 replies

0 likes

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I've purchased 4 spotify giftcards and not one will redeem to my account. I'm spending $ for nothing

I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlists, listen to them or anything! I'm getting extremel...

Newbie

I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlist...

Samuel7

Roadie

459 Views

3 replies

0 likes

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Make my playlist easier to access

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find my playlist, and I hate the swiping screen at the h...

Casual Listener

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find ...

328 Views

0 replies

0 likes

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29 days before I can go online....

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?Apparently other threads say that you have to wait for verification to see if you reall...

Casual Listener

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY? Apparently other threads say that ...

Silv3rshadow

Casual Listener

3989 Views

3 replies

1 likes

29 days before online
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Solved!! Can't download. Says no storage but I have loads! Help!

I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space I have 20gb on external and 5g on internal. Tried deleting play lists... Deleting cache... Even unins...

Casual Listener

I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space   I have 20gb on external and 5g on inter...

abrahamrestrepo

Casual Listener

21638 Views

7 replies

0 likes

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Spotify Free

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

Newbie

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

Daniel

Community Legend

447 Views

1 replies

0 likes

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Spotify Connect only playing certain songs from new albums

Hey Guys, New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me. Issue: I'm trying to "Connect" to my Amazon Echo Dot to play two new albums, "Therapy Session" by NF and "...

Casual Listener

Hey Guys,   New to the forum but Spotify Premium user for a few years and I'm pretty good with Android and computers so try any solution with me.    Issue: I'm trying to "Connect" ...

418 Views

0 replies

0 likes

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Song not avalible

I can't listen tog songs that's not in mycket playlist! The massage "song is not avalible" keeps popping up! What's wrong :(?

Newbie

I can't listen tog songs that's not in mycket playlist! The massage "song is not avalible" keeps popping up! What's wrong :(?

girliegurl_82

Newbie

651 Views

2 replies

0 likes

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Solved!! I can't play Prince anymore?

Whenever I search any of Prince's albums and try to play the song on my Android, it just does nothing. By the way, I do have a premium account.

Newbie

Whenever I search any of Prince's albums and try to play the song on my Android, it just does nothing. By the way, I do have a premium account.

jennimae

Newbie

1850 Views

6 replies

0 likes

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Solved!! Spotify constantly crashing or is unbearably slow after SD card mount

Hi I'm in desperate need of help here please. My spotify app has gone completely haywire. It all started about a week ago. I use a Vodafone Smart Ultra 6 phone running Andriod 5.1.1 which doesn't have much memory and so I was prompted by spotify to f...

Regular

Hi   I'm in desperate need of help here please.  My spotify app has gone completely haywire.  It all started about a week ago.  I use a Vodafone Smart Ultra 6 phone running Andr...

timos20

Regular

4045 Views

3 replies

0 likes

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Solved!! Ask For User-Agent Spotify Apps

Anyone can you help me, how to identify User-Agent string use in Spotify apps in android, or you can share here what user-agent string used in spotify apps, for example in on iTun*s like this itunes/9.0.2 (Macintosh; Intel Mac OS X 10.4.11) AppleWebK...

Casual Listener

Anyone can you help me, how to identify User-Agent string use in Spotify apps in android, or you can share here what user-agent string used in spotify apps,   for example in on iTun*s like thi...

de2apandi

Casual Listener

4594 Views

4 replies

0 likes

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Stuck on Loading Screen

I'm stuck on the loading screen with the Spotify logo so can't access anything at all. Help!

Newbie

I'm stuck on the loading screen with the Spotify logo so can't access anything at all. Help!

Daniel

Community Legend

744 Views

1 replies

0 likes

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Volume changes

The volume changes up and down on my songs constantly when playing. It's driving me crazy. Any ideas?

Newbie

The volume changes up and down on my songs constantly when playing. It's driving me crazy. Any ideas?

Daniel

Community Legend

323 Views

1 replies

0 likes

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Lost synced music at the worst time :(

I had a couple hundred tracks synced on my Note 3 in preparation for a long flight. Boarded the plane, got settled in, fired up Spotify... and the phone locked up and rebooted. And when it came back up... no music synced any more; the playlists set f...

Newbie

I had a couple hundred tracks synced on my Note 3 in preparation for a long flight. Boarded the plane, got settled in, fired up Spotify... and the phone locked up and rebooted. And when it came back ...

hotchocokate

Newbie

516 Views

2 replies

0 likes

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SPOTIFY PREMIUM BAD

On April 11 I acquired spotify premium paying with a debit card, and today hardly 21 April marks 10 days have taken me back to spotify free, what happened?

Newbie

On April 11 I acquired spotify premium paying with a debit card, and today hardly 21 April marks 10 days have taken me back to spotify free, what happened?

osornios

Spotify Star

544 Views

1 replies

0 likes

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Spotify does not play when launched while Android phone screen OFF.

Spotify app does NOT start playing when:Using an external Bluetooth device to launch Google Now (or other Android service) which in turn to launch Spotify app to play a song while phone screen is off. We have to light up the screen either manually or...

Newbie

Spotify app does NOT start playing when: Using an external Bluetooth device to launch Google Now (or other Android service) which in turn to launch Spotify app to play a song while phone screen is o...

540 Views

0 replies

0 likes

launch spotify
screen off
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Music stops playing

My Spotify is not playing if my phone is locked. It will play a song all the way through, but will not play the next song unless I open the Spotify app and look at it. I tried restarting my phone and Uninstalled the app and reinstalled. This is occur...

Newbie

My Spotify is not playing if my phone is locked. It will play a song all the way through, but will not play the next song unless I open the Spotify app and look at it. I tried restarting my phone and...

MrsSiler05

Casual Listener

641 Views

3 replies

0 likes

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Android - X Button to close the app

Hello, i use spotify for a year or so but lately i'm thinking to give my money to somebody else. WHO ON EARTH still uses a X-Button on the lockscreen for their apps??? That drives me nuts. When i'm running, driving (bad enough) or even just listen to...

Newbie

Hello,    i use spotify for a year or so but lately i'm thinking to give my money to somebody else.    WHO ON EARTH still uses a X-Button on the lockscreen for their apps...

camillo75

Community Legend

696 Views

1 replies

0 likes

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Canceling spotify subscription

I am currently on the day before my last 30 day free trial. I would like to cancel before I get charged because I is not what I expected. When I go to cancel it wants me to enter my card information again. It's never saying I had it and doesn't give ...

Newbie

I am currently on the day before my last 30 day free trial. I would like to cancel before I get charged because I is not what I expected. When I go to cancel it wants me to enter my card information ...

Daniel

Community Legend

333 Views

1 replies

0 likes

  • 333 Views
  • 1 replies
  • 0 likes