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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

111690 Views

26 replies

3 likes

  • 111690 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Gig Goer

224769 Views

144 replies

11 likes

Android
autoplay
bluetooth
  • 224769 Views
  • 144 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

582143 Views

79 replies

3 likes

  • 582143 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

479099 Views

577 replies

40 likes

Account
Free
  • 479099 Views
  • 577 replies
  • 40 likes

Solved!! Bluetooth volume problems

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode that is unbearable. I sent an email to customer supp...

Casual Listener

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode t...

Daniel

Community Legend

9338 Views

3 replies

1 likes

  • 9338 Views
  • 3 replies
  • 1 likes

Solved!! Bug

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

Casual Listener

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

Imthedamdevil

Casual Listener

689 Views

2 replies

0 likes

  • 689 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Stops Playing

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when I open the app it starts playing again (though som...

Regular

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when...

Keychain28

Regular

1346 Views

5 replies

0 likes

  • 1346 Views
  • 5 replies
  • 0 likes

Wireless headphones no sound through spotify

Hi,Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones?I have just reinstalled the app to no avail.

Newbie

Hi, Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones? I h...

user-removed

Not applicable

3199 Views

2 replies

1 likes

  • 3199 Views
  • 2 replies
  • 1 likes

Solved!! Media Control Problems (Android 6.0.1)

Hey guys, Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose bluetooth speaker, and headphones. When I send a "skip track" command, the volume...

Casual Listener

Hey guys,        Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose b...

Daniel

Community Legend

1683 Views

2 replies

0 likes

  • 1683 Views
  • 2 replies
  • 0 likes

Solved!! Cant login/ change password

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

Casual Listener

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

11130219954

Casual Listener

823 Views

2 replies

0 likes

  • 823 Views
  • 2 replies
  • 0 likes

Keeps saying "song is not available"

It will not let play any song and I just signed up for the premium package.

Newbie

It will not let play any song and I just signed up for the premium package.

reinerlee

Casual Listener

971 Views

4 replies

0 likes

  • 971 Views
  • 4 replies
  • 0 likes

Spotify premium not working on samsung.

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

Newbie

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

Daniel

Community Legend

511 Views

2 replies

0 likes

  • 511 Views
  • 2 replies
  • 0 likes

Music stopping momentarily

Brief description of the issue:For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely. It behaves the same whether it is connected via blu...

Casual Listener

Brief description of the issue: For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely...

Daniel

Community Legend

1159 Views

7 replies

0 likes

  • 1159 Views
  • 7 replies
  • 0 likes

You're offline over Wi-Fi

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...

Casual Listener

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...

Daniel

Community Legend

433 Views

1 replies

0 likes

  • 433 Views
  • 1 replies
  • 0 likes

Help! Can't go online.

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...

Newbie

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...

Daniel

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

Music Fan

Does anyone know if there is anything i can do to improve the performance of the Spotify android app?   I am really enjoying my subscription to Spotify premium, it has reignited my love for di...

jimardee

Music Fan

1683 Views

6 replies

0 likes

  • 1683 Views
  • 6 replies
  • 0 likes

Various Spotify App issues recently started

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...

Casual Listener

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them.   Nexus 6 / Android V6 / Spotify 4.2.0.739   Seeing various pro...

IDK-4U

Newbie

937 Views

2 replies

1 likes

  • 937 Views
  • 2 replies
  • 1 likes

Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

Casual Listener

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...

erssie

Casual Listener

1124 Views

4 replies

0 likes

  • 1124 Views
  • 4 replies
  • 0 likes

Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

Casual Listener

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...

haleyjo

Regular

4271 Views

10 replies

3 likes

freeze
gaps
pause
  • 4271 Views
  • 10 replies
  • 3 likes

No Internet connection

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks

Visitor

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...

tezcuboy

Casual Listener

797 Views

4 replies

0 likes

  • 797 Views
  • 4 replies
  • 0 likes

Remove donwload music

removes downloads of some songs, but, the space in the card memory remains the same, help me.

Newbie

removes downloads of some songs, but, the space in the card memory remains the same, help me.

osornios

Spotify Star

1189 Views

1 replies

0 likes

  • 1189 Views
  • 1 replies
  • 0 likes

Solved!! Can't get pass login screen

Hi, I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again. Now I can't get pass the login. on the first login screen it asked for my facebook credentials. I provide that and then it asks a...

Casual Listener

Hi,  I've been using premium for quite a few months on my phone but as of last night, the system asked me to login again.  Now I can't get pass the login.  on the first login screen it...

crizchan1224

Casual Listener

32642 Views

84 replies

0 likes

  • 32642 Views
  • 84 replies
  • 0 likes

Cant login into spotify on Mobile

Since round about three days i cant login into my premium account anymore.It doesnt matter if i try with my facebook account or with my spotifiy username + password.It loads for a very long time telling me that the "Login is in Process", but nothing ...

Regular

Since round about three days i cant login into my premium account anymore. It doesnt matter if i try with my facebook account or with my spotifiy username + password. It loads for a very long ...

Williamw88

Regular

1395 Views

5 replies

0 likes

  • 1395 Views
  • 5 replies
  • 0 likes

Spotify Connect to Samsung Multiroom

Hi all,I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I group the. Together it sees them, however it does not con...

Newbie

Hi all, I have a few samsung r series speakers that work fine with other apps and media on my device, however I cannot get Spotify to connect to the speakers. Spotify seems my speakers and if I gr...

982 Views

0 replies

0 likes

Spotify connect Samsung multiroom
  • 982 Views
  • 0 replies
  • 0 likes