Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello,I updated my Moto G (3rd Gen) to Marshmallow and I can't save my offline music to the SD card. The SD card is formated and encrypted with the Marshmallow option for using it as an extended internal memory. I tried every google solution such as ...
Hello, I updated my Moto G (3rd Gen) to Marshmallow and I can't save my offline music to the SD card. The SD card is formated and encrypted with the Marshmallow option for using it as an extend...
Newbie
13726 Views
4 replies
0 likes
Hey, I have a HTC One M8 with Android 6.12.401.4 . I have tried everything possible, but Spotify wont load my Playlists onto my SD Card. I deleted cashe and everything, deinstalled the app, deleted com.spotify.music, enabled storage rights for spotif...
Hey, I have a HTC One M8 with Android 6.12.401.4 . I have tried everything possible, but Spotify wont load my Playlists onto my SD Card. I deleted cashe a...
387 Views
0 replies
0 likes
Hello, Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify. The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) Artwork, title, artist, buttons disappear. Has anybody else had this p...
Hello, Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify. The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) A...
Roadie
316 Views
1 replies
0 likes
I tried to reinstall Spotify earlier to get it to store things on my SD card, followed all the guides and everything. Then after i reinstalled it crashed on startup. So i reinstalled again, and it crashed again. I have since then reinstalled (using t...
I tried to reinstall Spotify earlier to get it to store things on my SD card, followed all the guides and everything. Then after i reinstalled it crashed on startup. So i reinstalled again, and it cr...
298 Views
0 replies
0 likes
Hi, This happens when the screen is lockedI already reset my phone; uninstall aplication, reset the phone, install aplication.Another players works good Maybe someone can help
Hi, This happens when the screen is locked I already reset my phone; uninstall aplication, reset the phone, install aplication. Another players works good Maybe someone can help
Spotify Star
397 Views
1 replies
0 likes
Hi, I really loved the new addition, the shows. But unfortunatelly I am not being able to use, every time I tap on any clip, I hit this error: We're not able to play this video in your current location! It is really strange, I am able to play songs a...
Hi, I really loved the new addition, the shows. But unfortunatelly I am not being able to use, every time I tap on any clip, I hit this error: We're not able to play this video in y...
Newbie
11461 Views
14 replies
18 likes
Hi, I am considering upgrading to Spotify Unlimited (for $4.99 + sales tax every month), but I have a question. With Spotify Unlimited, will I be able to listen to my playlists in offline mode WITHOUT using data? I do not have unlimited data, so I ne...
Hi, I am considering upgrading to Spotify Unlimited (for $4.99 + sales tax every month), but I have a question. With Spotify Unlimited, will I be able to listen to my playlists in offline mode WITHOU...
Roadie
815 Views
2 replies
0 likes
Hi! So my spotify app decided to delete everything when i reopened it after about an hour. It flashed a message saying "you have too many devices synced blahblahblah" when I know I only have 1. I checked, and it said "androidphone" twice when i went ...
Hi! So my spotify app decided to delete everything when i reopened it after about an hour. It flashed a message saying "you have too many devices synced blahblahblah" when I know I only have 1. I che...
234 Views
0 replies
0 likes
With the phone in my pocket, I press the command button on my Bluetooth headset (Gear Circle) and saying "Play Bastille" returns a friendly voice "Ok! Using Spotify to play Bastille" but nothing happens.Only when I turn on my phone screen do I see Sp...
With the phone in my pocket, I press the command button on my Bluetooth headset (Gear Circle) and saying "Play Bastille" returns a friendly voice "Ok! Using Spotify to play Bastille" but nothing happ...
Music Fan
770 Views
1 replies
1 likes
When trying to sign into Spotify the app is telling me that I must remove the space in my email address when trying to log on. There is no space in my email rondamax@gmail.com. ..... please help me to log on. Thank you ! Ronda
When trying to sign into Spotify the app is telling me that I must remove the space in my email address when trying to log on. There is no space in my email rondamax@gmail.com. ..... please help me t...
Spotify Star
378 Views
4 replies
0 likes
There used to be a number to text fot a playlist siggestion ie. you would text what you're doing like working out or something and you would get a link to a playlist by spotify , does anyone know that number and if it still works?im going crazy tryin...
There used to be a number to text fot a playlist siggestion ie. you would text what you're doing like working out or something and you would get a link to a playlist by spotify , does anyone kn...
272 Views
0 replies
0 likes
HiI'm from Argentina and I'm a philips 40pug6700/77 customer.In this page, say that spotify app should be available for my TV in my country. But there isn't.I can't find the app either pre installed on my tv or in android play store.My tv is up to da...
Hi I'm from Argentina and I'm a philips 40pug6700/77 customer. In this page, say that spotify app should be available for my TV in my country. But there isn't. I can't find the app ...
Casual Listener
2379 Views
5 replies
1 likes
I am playing a downloaded playlist. It gets to the end of the song then just stops. It shows the next track and has the pause button showing but the song is not playing. I just opened the track and it thought it was playing it. But no sound was comin...
I am playing a downloaded playlist. It gets to the end of the song then just stops. It shows the next track and has the pause button showing but the song is not playing. I just opened the tr...
213 Views
0 replies
0 likes
I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and restarted...nothing. I can find absolutely nothing to he...
I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and resta...
Newbie
829 Views
2 replies
0 likes
The button "random" blink but no music playMy android is 5.1
The button "random" blink but no music play My android is 5.1
191 Views
0 replies
0 likes
While playing tracks from an album and more tracks added to the queue, when trying to rearrange the the tracks, it automatically deletes the entire queue instead of rearranging it. I can't phrase it properly but it's really bugging me. I think the 'p...
While playing tracks from an album and more tracks added to the queue, when trying to rearrange the the tracks, it automatically deletes the entire queue instead of rearranging it. I can't phrase it ...
306 Views
0 replies
0 likes
Hi Spotify Community, I have 1x Spotify Premium account with 2 devices linked to it.Samsung S5 and a Samsung S2tablet. I generally use my phone as it is smaller and easier but at home I could be using the tablet via Sonos. Is there away that both dev...
Hi Spotify Community, I have 1x Spotify Premium account with 2 devices linked to it. Samsung S5 and a Samsung S2tablet. I generally use my phone as it is smaller and easier but at ...
218 Views
0 replies
0 likes
I'm trying to listen to a particular artist, but only 1 of his 8 songs I have are playing. I've tried both online & offline, saving the songs & removing them, then readding them
I'm trying to listen to a particular artist, but only 1 of his 8 songs I have are playing. I've tried both online & offline, saving the songs & removing them, then readding them
Casual Listener
231 Views
1 replies
0 likes
So I was trying to clear up space on my Android phone, and I accidentally deleted a file that looked like it held the album artwork for Spotify, and after doing this, most of the album artwork on my phone is gone. It doesn't seem to matter whether th...
So I was trying to clear up space on my Android phone, and I accidentally deleted a file that looked like it held the album artwork for Spotify, and after doing this, most of the album artwork on my ...
241 Views
0 replies
0 likes
I love the feature to see concerts near me in the app. Is it possible to expand the artists that I see to related artists to artists I like as opposed to only artists that I have liked? Thanks! Dave
I love the feature to see concerts near me in the app. Is it possible to expand the artists that I see to related artists to artists I like as opposed to only artists that I have liked? ...
304 Views
0 replies
0 likes
