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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7439 Views

0 replies

7 likes

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Solved!! Premium Account. Android. Spotify closes Randomly and excessively!!!!!

While I am listening to any and all music on my premium account, spotify closes the app on me. It's while my screen is asleep, but it will play for 10 to 60 minutes before it happens. Anyone else having these issues I can't seem to find a fix. I've u...

Casual Listener

While I am listening to any and all music on my premium account, spotify closes the app on me. It's while my screen is asleep, but it will play for 10 to 60 minutes before it happens. Anyone else hav...

Outatime1985

Casual Listener

1009 Views

4 replies

0 likes

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Premium

El día de ayer pague en el oxxo una cuenta premium,& el día de hoy aún no me han cargado a mi cuenta...

Newbie

El día de ayer pague en el oxxo una cuenta premium,& el día de hoy aún no me han cargado a mi cuenta...

Daniel

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

Problème d'ouverture de l'appli

Bonjour,J'ai récemment essayer de transférer le stockage des données de l'application sur ma carte SD (je suis sous Android). Malheureusement, la procédure s'est stoppée en cours de déroulement en m'affichant un message comme quoi il y a avait un pro...

Casual Listener

Bonjour, J'ai récemment essayer de transférer le stockage des données de l'application sur ma carte SD (je suis sous Android). Malheureusement, la procédure s'est stoppée en cours de déroulement en ...

trackers-fr

Casual Listener

1070 Views

2 replies

0 likes

Windows
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offline music playing issue

Hi, in a few weeks i played music in offline mode (switch in settings) and did can played offline music only (the app excluyed automatic the no offline music). Today i try to play with the switch offline mode (on) and the app dont discard the NO offl...

Newbie

Hi, in a few weeks i played music in offline mode (switch in settings) and did can played offline music only (the app excluyed automatic the no offline music).   Today i try to play with the s...

314 Views

0 replies

0 likes

  • 314 Views
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Making playlists with local files available online- for friends and Amazon Echo

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player.I was pleased with how easy it is to move my carefully crafted mp3 playlists into Spotify, and continue to edit and add from a much bigger libr...

Newbie

I've been making playlists on iTunes for ages, and just made the switch Spotify as my primary music player. I was pleased with how easy it is to move my carefully crafted mp3 playlists into S...

Daniel

Community Legend

5578 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

"No internet connection available" - Android

hey. seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it tells me that "no inernet connection is available" and "please...

Casual Listener

hey.   seems like this is a never ending problem..i switched to premium a couple months ago (first three for basically trial) and recently spotify stopped working. whenever i turn it on, it te...

Daniel

Community Legend

2519 Views

5 replies

0 likes

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  • 5 replies
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Problems listening to music offline

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not understand, because I do supposedly automatically downloa...

Newbie

Hi, when I'm with my android out of wi fi networks, I try do listen to music normally, but when I click on some appears: this music is not available. I am premium and payment on time. I do not unders...

Daniel

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
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Alben, Interpreten und Titel fehlen auf einem Gerät

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel, Alben und Künstler angezeigt werden(Macbook) und ...

Newbie

Folgendes Problem. Nutze meinen Spotify Account auf einem Samsung Galaxy S4 mini und auf meinem Macbook Pro. Nun liegt das Problem vor, dass, beide Geräte online, auf dem einen Gerät alle meine Titel...

Nico

Community Legend

1378 Views

1 replies

0 likes

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  • 1 replies
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Running slow not showing my library

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

Newbie

Only my playlist show up. My songs artist and everything else shows nothing, exept bands ive started following in the last hour or so.

Nico

Community Legend

336 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify not playing music

So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!

Casual Listener

So, I can't play music on my phone. I have a Sony Xperia S5, running Andreoid. Please help!

MattSuda

Spotify Star

294 Views

1 replies

0 likes

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  • 1 replies
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Discovery weekly not updating

My discover weekly hasn't updated since the beginning of march help Plz!

Newbie

My discover weekly hasn't updated since the beginning of march 😞 help Plz!

MattSuda

Spotify Star

545 Views

3 replies

0 likes

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  • 3 replies
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Black screen when casting

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo when casting? I also have to use the chromecast do st...

Visitor

I recently started using Spotify (finally), and usually casting to chromecast on my TV, either via Samsung tablet or PC. Question is, is it supposed to just be a black screen with the Spotify logo wh...

szjani

Newbie

6949 Views

6 replies

2 likes

  • 6949 Views
  • 6 replies
  • 2 likes

Someone is logged into my account

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

Newbie

I already logged out of all devices and changed my password but when I try to listen to music is says im already listening on an iPhone but I have a galaxy s7? I don't know what else to do?

Daniel

Community Legend

384 Views

1 replies

1 likes

  • 384 Views
  • 1 replies
  • 1 likes

Need to find my account that im paying for?

I have a free account on my facebook but cant find the one im paying for? Please help

Casual Listener

I have a free account on my facebook but cant find the one im paying for? Please help

Daniel

Community Legend

382 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Galaxy S6 auto play problem

Hi all, I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in the background) I have tried to play with settings but nothi...

Casual Listener

Hi all,   I have a problem on my S6 Edge, basically Spotify will play a song all fine but will never play the next song unless I unlock my phone and open the app (the app I's still running in ...

Daniel

Community Legend

2402 Views

3 replies

0 likes

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  • 3 replies
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I've purchased 4 spotify giftcards and not one will redeem to my account. I'm spending $ for nothing

I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlists, listen to them or anything! I'm getting extremel...

Newbie

I have now purchased 4 spotify gift cards and not one will redeem to my account. It says I've got something like 174 days until it is a spotify free account, but won't let me download music, playlist...

Samuel7

Roadie

438 Views

3 replies

0 likes

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  • 3 replies
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Make my playlist easier to access

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find my playlist, and I hate the swiping screen at the h...

Casual Listener

I'm a truck driver, Spotify is my entertainment. Unfortunately with your updates it has become harder for me to change from one playlists to another. I shouldn't have to go through 3 options to find ...

314 Views

0 replies

0 likes

  • 314 Views
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29 days before I can go online....

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY?Apparently other threads say that you have to wait for verification to see if you reall...

Casual Listener

Hello, I have had Spotify Premium since July last year. I just got a new phone and downloaded this app but I can't actually go "online" due to a 29 day wait!! WHY? Apparently other threads say that ...

Silv3rshadow

Casual Listener

3917 Views

3 replies

1 likes

29 days before online
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Solved!! Can't download. Says no storage but I have loads! Help!

I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space I have 20gb on external and 5g on internal. Tried deleting play lists... Deleting cache... Even unins...

Casual Listener

I'm a premium user and have lots of songs downloaded onto my tablet. Recently when trying to download I got an error message saying not enough space   I have 20gb on external and 5g on inter...

abrahamrestrepo

Casual Listener

21461 Views

7 replies

0 likes

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  • 7 replies
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Spotify Free

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

Newbie

Ich kann hören was ich will aber ich habe nicht Spotify Premium ,aber laut Spotify habe ich kein Premium und keine 30 Tage testen was habe ich dann?ich will nichts zahlen

Daniel

Community Legend

426 Views

1 replies

0 likes

  • 426 Views
  • 1 replies
  • 0 likes