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i´M LISTENING TO MY MUSIC AND SUDDENLY IT TURNS OFF!!  WHAT´S THE PROBLEM??  i HAVE A FAMILY ACCOUNT.  THANKS! 

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If you have a S7 then make sure you don't have a Battery Saver option enabled.

To expand on Toku_'s response - please read the thread here: https://community.spotify.com/t5/Help-Android/PSA-Samsung-users-please-read/td-p/1334731

Please post more detail to help troubleshoot when you are posting issues in the forum.

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Please use the search feature before posting a problem/bug/idea.
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