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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6767 Views

0 replies

7 likes

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  • 7 likes

Solved!! STOP PLAYING RECOMMEND

When i listen to my playlist it playes recommend songs and i cant cancel it please tell me how i can turn it off

Newbie

When i listen to my playlist it playes recommend songs and i cant cancel it please tell me how i can turn it off

Finngao

Newbie

684 Views

2 replies

0 likes

  • 684 Views
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Con Android 6.0 ya no se guardan los archivos en la tarjeta sd

Con la instalación de android 6.0 tuve que reinstalar el programa, ahora sólo me guarda los archivos en la memoria interna del teléfono. Ya aplique el procedimiento que se recomienda para que se guarden en la tarjeta sd y sigue igual. Si alguien sabe...

Newbie

Con la instalación de android 6.0 tuve que reinstalar el programa, ahora sólo me guarda los archivos en la memoria interna del teléfono. Ya aplique el procedimiento que se recomienda para que se guar...

erizoun

Casual Listener

339 Views

1 replies

0 likes

  • 339 Views
  • 1 replies
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Spotify playlist is continously deleted

I have a playlist with around 360 songs,I always set the download function on,but, on a daily basis, the playlist disappears and I have to go to the playlist recovery page. The worst thing is that everytime, I have to re-download the 4 GB of music to...

Newbie

I have a playlist with around 360 songs,I always set the download function on,but, on a daily basis, the playlist disappears and I have to go to the playlist recovery page. The worst thing is that ev...

BroTRex

Newbie

424 Views

1 replies

0 likes

  • 424 Views
  • 1 replies
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Missing albums from Eason Chan

Hello I found an existing problem of missing most of the albums from Eason Chan on Andriod edition for quite a long time. Could it be fixed as it involved like 20+ of his work, and he is one of the top artist from Hong Kong and i wish it can be fixed...

Casual Listener

Hello   I found an existing problem of missing most of the albums from Eason Chan on Andriod edition for quite a long time.   Could it be fixed as it involved like 20+ of his work, and ...

benjic86

Casual Listener

454 Views

1 replies

0 likes

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  • 1 replies
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Loads of space, but still not downloading

I have a 128GB iPhone and I've had Spotify forever and after one of the latest updates my phone stopped downloading my offline playlists completely. I haven't found any solutions to my problem. I have more than enough space and I'm wary to delete the...

Newbie

I have a 128GB iPhone and I've had Spotify forever and after one of the latest updates my phone stopped downloading my offline playlists completely. I haven't found any solutions to my problem. I hav...

243 Views

0 replies

0 likes

  • 243 Views
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Solved!! Saving music to SD as internal storage on Moto G (3rd Gen) Marshmallow

Hello,I updated my Moto G (3rd Gen) to Marshmallow and I can't save my offline music to the SD card. The SD card is formated and encrypted with the Marshmallow option for using it as an extended internal memory. I tried every google solution such as ...

Casual Listener

Hello, I updated my Moto G (3rd Gen) to Marshmallow and I can't save my offline music to the SD card. The SD card is formated and encrypted with the Marshmallow option for using it as an extend...

leosvale1

Newbie

13678 Views

4 replies

0 likes

internal storage
marshmallow
Moto G
saving music
Sd
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  • 0 likes

HTC One won't store offline playlists on sd-card

Hey, I have a HTC One M8 with Android 6.12.401.4 . I have tried everything possible, but Spotify wont load my Playlists onto my SD Card. I deleted cashe and everything, deinstalled the app, deleted com.spotify.music, enabled storage rights for spotif...

Regular

Hey,    I have a HTC One M8 with Android 6.12.401.4 .    I have tried everything possible, but Spotify wont load my Playlists onto my SD Card.    I deleted cashe a...

362 Views

0 replies

0 likes

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Spotify widget constantly crashes

Hello, Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify. The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) Artwork, title, artist, buttons disappear. Has anybody else had this p...

Roadie

Hello,   Xperia Z3 Compact, latest build (234) of Lollipop 5.1.1, latest build of Spotify.   The on-screen widget constantly crashes. (Basically it looks as if the app isn't running.) A...

navaira

Roadie

303 Views

1 replies

0 likes

  • 303 Views
  • 1 replies
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Spotify crash on start Samsung S5

I tried to reinstall Spotify earlier to get it to store things on my SD card, followed all the guides and everything. Then after i reinstalled it crashed on startup. So i reinstalled again, and it crashed again. I have since then reinstalled (using t...

Newbie

I tried to reinstall Spotify earlier to get it to store things on my SD card, followed all the guides and everything. Then after i reinstalled it crashed on startup. So i reinstalled again, and it cr...

283 Views

0 replies

0 likes

  • 283 Views
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Player plays next song but I hear silence

Hi, This happens when the screen is lockedI already reset my phone; uninstall aplication, reset the phone, install aplication.Another players works good Maybe someone can help

Newbie

Hi,   This happens when the screen is locked I already reset my phone; uninstall aplication, reset the phone, install aplication. Another players works good   Maybe someone can help

Bittencourt

Spotify Star

383 Views

1 replies

0 likes

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  • 1 replies
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Spotify Shows: We're not able to play this video in your current location

Hi, I really loved the new addition, the shows. But unfortunatelly I am not being able to use, every time I tap on any clip, I hit this error: We're not able to play this video in your current location! It is really strange, I am able to play songs a...

Newbie

Hi,   I really loved the new addition, the shows. But unfortunatelly I am not being able to use, every time I tap on any clip, I hit this error:   We're not able to play this video in y...

chronos280

Newbie

11333 Views

14 replies

18 likes

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  • 14 replies
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Solved!! Spotify Unlimited

Hi, I am considering upgrading to Spotify Unlimited (for $4.99 + sales tax every month), but I have a question. With Spotify Unlimited, will I be able to listen to my playlists in offline mode WITHOUT using data? I do not have unlimited data, so I ne...

Newbie

Hi, I am considering upgrading to Spotify Unlimited (for $4.99 + sales tax every month), but I have a question. With Spotify Unlimited, will I be able to listen to my playlists in offline mode WITHOU...

navaira

Roadie

783 Views

2 replies

0 likes

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Everything deleted off my spotify app, only have 1 thing connected, says i have more than 3

Hi! So my spotify app decided to delete everything when i reopened it after about an hour. It flashed a message saying "you have too many devices synced blahblahblah" when I know I only have 1. I checked, and it said "androidphone" twice when i went ...

Newbie

Hi! So my spotify app decided to delete everything when i reopened it after about an hour. It flashed a message saying "you have too many devices synced blahblahblah" when I know I only have 1. I che...

221 Views

0 replies

0 likes

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Voice control only works when screen is on!

With the phone in my pocket, I press the command button on my Bluetooth headset (Gear Circle) and saying "Play Bastille" returns a friendly voice "Ok! Using Spotify to play Bastille" but nothing happens.Only when I turn on my phone screen do I see Sp...

Music Fan

With the phone in my pocket, I press the command button on my Bluetooth headset (Gear Circle) and saying "Play Bastille" returns a friendly voice "Ok! Using Spotify to play Bastille" but nothing happ...

lflegg

Music Fan

755 Views

1 replies

1 likes

Voice control
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  • 1 replies
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help please

When trying to sign into Spotify the app is telling me that I must remove the space in my email address when trying to log on. There is no space in my email rondamax@gmail.com. ..... please help me to log on. Thank you ! Ronda

Casual Listener

When trying to sign into Spotify the app is telling me that I must remove the space in my email address when trying to log on. There is no space in my email rondamax@gmail.com. ..... please help me t...

Bittencourt

Spotify Star

353 Views

4 replies

0 likes

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text suggestions

There used to be a number to text fot a playlist siggestion ie. you would text what you're doing like working out or something and you would get a link to a playlist by spotify , does anyone know that number and if it still works?im going crazy tryin...

Newbie

There used to be a number to text  fot a playlist siggestion ie. you would text what you're doing like working out or something and you would get a link to a playlist by spotify , does anyone kn...

258 Views

0 replies

0 likes

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[TV][Connect] Where is spotify app?

HiI'm from Argentina and I'm a philips 40pug6700/77 customer.In this page, say that spotify app should be available for my TV in my country. But there isn't.I can't find the app either pre installed on my tv or in android play store.My tv is up to da...

Casual Listener

  Hi I'm from Argentina and I'm a philips 40pug6700/77 customer. In this page, say that spotify app should be available for my TV in my country. But there isn't. I can't find the app ...

nenriquez

Casual Listener

2317 Views

5 replies

1 likes

Android 5.1.1
Conect
Philips
Smart TV
  • 2317 Views
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Playing downloaded playlist: stopping between tracks

I am playing a downloaded playlist. It gets to the end of the song then just stops. It shows the next track and has the pause button showing but the song is not playing. I just opened the track and it thought it was playing it. But no sound was comin...

Roadie

I am playing a downloaded playlist. It gets to the end of the song then just stops. It shows the next track and has the pause button showing but the song is not playing.   I just opened the tr...

205 Views

0 replies

0 likes

  • 205 Views
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No sound

I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and restarted...nothing. I can find absolutely nothing to he...

Newbie

I have android KitKat and the newest version of Spotify, typical no sound issues, reinstalled the app TWICE, which is infuriating because I live in offline mode to save data...force stopped and resta...

Carrjm-ca

Newbie

802 Views

2 replies

0 likes

No sound not playing no responds
not playing
  • 802 Views
  • 2 replies
  • 0 likes