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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4233 Views

0 replies

6 likes

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music that i made available offline has to download again and again and it doesn't properly play

hey there, i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be downloaded in extreme quality and that they should be saved ...

Newbie

hey there,   i have a xperia z1 compact and i use a sd card (that seems to work, i tried to write on it on my pc and my phone accepts it). in my spotify options i clicked that songs should be ...

jean3601

Community Legend

295 Views

1 replies

0 likes

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Logging in

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) and will not let me log in.....why can't I log in i...

Newbie

I just recently re added the app back to my phone due to not being able to just log in.....I put in my email address and password just to be told ( I have already set up an account using this email) ...

jean3601

Community Legend

300 Views

1 replies

0 likes

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  • 1 replies
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Somebody else is using my account

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH.I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the option is and they still have access to it, I have no ...

Newbie

Somebody is using my Spotify account via remote play called HP-WIN7-SARAH. I have my account linked to Facebook and I have changed my password, I've also clicked sign out all users or whatever the o...

jean3601

Community Legend

311 Views

1 replies

0 likes

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  • 1 replies
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My Spotify been hacked

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there. one day i was open my Spotify account. i noticed ...

Newbie

Hi, recently someone keep adding on my song list with song that i never heard off. and sometimes it keep deleting my playlist. i did change my password and sigh out everwhere. but now, it still there...

jean3601

Community Legend

477 Views

1 replies

0 likes

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Need a quicker way of viewing downloaded content

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been downloaded

Regular

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been dow...

Daniel

Community Legend

641 Views

3 replies

0 likes

Offline Content
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Solved!! Dear Spotify

Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.

Casual Listener

Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.

Daniel

Community Legend

688 Views

3 replies

0 likes

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LG G4 not recognised

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?

Roadie

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter.   Followed the guide, did a clean re-install, still nothing.  Any ideas?

Daniel

Community Legend

409 Views

1 replies

0 likes

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Block spotify from firewall

Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?

Casual Listener

Hello    Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and  ANDROID?  

Daniel

Community Legend

11897 Views

3 replies

0 likes

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Audio Ducking Triggered Frequently

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is turned on because of that feature; pressing the "mult...

Newbie

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is tu...

717 Views

0 replies

1 likes

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Allow users to disable album art on lock screen

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...

Visitor

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...

Daniel

Community Legend

1154 Views

1 replies

3 likes

Android
Lock Screen Issues
nsfw album art
  • 1154 Views
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offline playlists saved on my phone's device storage

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

Casual Listener

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

Daniel

Community Legend

273 Views

1 replies

0 likes

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  • 1 replies
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quality sound in my earphone

hello guys i hope i will find who can help me with this issueand from the beggining i am sorry for my english it is not quite goodi have note 5 and recently i updated to the latest virsion something called marshmellow i guessand as i remember the qua...

Newbie

hello guys  i hope i will find who can help me with this issue and from the beggining i am sorry for my english it is not quite good i have note 5 and recently i updated to the latest virsion...

Daniel

Community Legend

317 Views

1 replies

0 likes

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NOTIFICATION SMARTPHONE

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE, SUCH AS OUTPUTOF NEW DISCS...

Newbie

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTI...

Daniel

Community Legend

297 Views

1 replies

0 likes

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Upgrade to Android 6.0 and access lost to microSD card

Hi,I have a LG G4 that had official Android 5.1 (no root)I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no wa...

Regular

Hi, I have a LG G4 that had official Android 5.1 (no root) I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access pro...

bhauptmann

Newbie

1042 Views

4 replies

1 likes

Android 6.0
LG G4
microSD
  • 1042 Views
  • 4 replies
  • 1 likes

Android app not working on mobile data (Moto G)

Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...

Casual Listener

Hello!   My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...

mrbeat88

Casual Listener

647 Views

4 replies

0 likes

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available songs

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...

Visitor

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...

Daniel

Community Legend

436 Views

5 replies

0 likes

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Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

Gig Goer

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...

jimblatzheim

Gig Goer

1412 Views

12 replies

0 likes

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Saving the same time multiple times

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...

Newbie

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...

160 Views

0 replies

0 likes

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Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

Newbie

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...

bertypreston

Newbie

487 Views

3 replies

1 likes

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few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

Music Fan

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...

Daniel

Community Legend

507 Views

5 replies

0 likes

  • 507 Views
  • 5 replies
  • 0 likes