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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1186 Views

0 replies

5 likes

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Spotify wont play over other apps on LG Risio

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to Three Days Grace.

Newbie

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to ...

Daniel

Community Legend

353 Views

1 replies

0 likes

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  • 0 likes

white noise at the end of the song..

Hello everybody! Ive been listening to this song:https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL and 3:12 minutes into the song, there is this mindnumbing, white noise. Why? Has anyone else ever experienced this? What can I do to make it go awa...

Newbie

Hello everybody!   Ive been listening to this song: https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL   and 3:12 minutes into the song, there is this mindnumbing, white noise. ...

Daniel

Community Legend

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

The EQ is not working on the Galaxy Note 5

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the developers to look into this because i pay premium y...

Newbie

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the d...

Daniel

Community Legend

914 Views

2 replies

0 likes

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Storage

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

Casual Listener

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

user-removed

Not applicable

372 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Shows/podcasts

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

Casual Listener

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

user-removed

Not applicable

433 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

always stop playing song when the songs playing just a half.

always stop playing song when the songs playing just a half. how can i solve it?every time stop in the half of the song.

Casual Listener

always stop playing song when the songs playing just a half.   how can i solve it? every time stop in the half of the song.

Daniel

Community Legend

777 Views

3 replies

0 likes

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after resetting my phone, my spotify account is no longer premium. PLEASE HELP!!

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how to get it back! I signed up with fido and was given ...

Visitor

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how t...

Daniel

Community Legend

1483 Views

3 replies

0 likes

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  • 0 likes

Playlist won't continue to play when out of the app

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% of the time.Is this an issue with Marshmallow?

Casual Listener

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% ...

xelalex24

Casual Listener

510 Views

1 replies

0 likes

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Solved!! HELP!!! A device that's not mine keeps playing music on my account.

So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine. How do i stop this from happening?

Casual Listener

So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine.   H...

xaiimstarx

Casual Listener

22604 Views

10 replies

0 likes

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Spotify app with premium account

I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update..Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good.If I don't close the app but go back to the desktop and I...

Casual Listener

I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update.. Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good. If...

Aluna

Casual Listener

452 Views

2 replies

0 likes

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Spotify is logging

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

Regular

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

Vier1974

Regular

457 Views

6 replies

0 likes

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Storage need help

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

Casual Listener

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

Daniel

Community Legend

289 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Serious Security Issue - Someone I don't know on my account.

Dear Spotify, This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not acceptable. I've changed my password for security but this should ...

someone else on my spotify 2.png someone on my spotify.png

Visitor

Dear Spotify,   This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not accept...

Daniel

Community Legend

410 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Last fm Fehler

Servus, habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibung von Spotfy passt hier nicht. Ebenso kann ich in den Enste...

Casual Listener

Servus,   habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibu...

Daniel

Community Legend

816 Views

1 replies

0 likes

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Acer Z330 Android L Spotify 5.0.0.956 SD Card Storage

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS have trouble directing the storage to SD card. I d...

Casual Listener

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS...

rudieaparente

Casual Listener

406 Views

1 replies

0 likes

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  • 1 replies
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Spotify won't download music to SD card

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I...

Regular

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739.     When setting up my phone I first turned it on and ...

rudieaparente

Casual Listener

1056 Views

6 replies

0 likes

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Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

Newbie

Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...

jonasherdegen

Community Legend

374 Views

1 replies

0 likes

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Solved!! Downloading over 4g while wifi is active

Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what I thought was wifi. However, within a few minutes I burned t...

Casual Listener

Hello,   I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what ...

markrcosta

Casual Listener

571 Views

2 replies

0 likes

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[STORY] Cover / Lockscreen REQUEST

Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now. Since an update your lockscreen changes to the album cover you are...

Newbie

Good evening ladies and gentlemen!   I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now.&n...

Daniel

Community Legend

427 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

facebook connect

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me comnect.

Newbie

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me co...

Daniel

Community Legend

507 Views

1 replies

0 likes

  • 507 Views
  • 1 replies
  • 0 likes