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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 565 Views
  • 0 replies
  • 4 likes

Storage

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

  • Casual Listener
  • The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?
  • user-removed
  • Not applicable
  • 367 Views
  • 1 replies
  • 0 likes
  • 367 Views
  • 1 replies
  • 0 likes

Shows/podcasts

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

  • Casual Listener
  • I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?
  • user-removed
  • Not applicable
  • 429 Views
  • 1 replies
  • 0 likes
  • 429 Views
  • 1 replies
  • 0 likes

always stop playing song when the songs playing just a half.

always stop playing song when the songs playing just a half. how can i solve it?every time stop in the half of the song.

  • Casual Listener
  • always stop playing song when the songs playing just a half.   how can i solve it? every time stop in the half of the song.
  • Daniel
  • Community Legend
  • 771 Views
  • 3 replies
  • 0 likes
  • 771 Views
  • 3 replies
  • 0 likes

after resetting my phone, my spotify account is no longer premium. PLEASE HELP!!

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how to get it back! I signed up with fido and was given ...

  • Visitor
  • I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how t...
  • Daniel
  • Community Legend
  • 1470 Views
  • 3 replies
  • 0 likes
  • 1470 Views
  • 3 replies
  • 0 likes

Playlist won't continue to play when out of the app

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% of the time.Is this an issue with Marshmallow?

  • Casual Listener
  • This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% ...
  • xelalex24
  • Casual Listener
  • 506 Views
  • 1 replies
  • 0 likes
  • 506 Views
  • 1 replies
  • 0 likes

Solved!! HELP!!! A device that's not mine keeps playing music on my account.

So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine. How do i stop this from happening?

  • Casual Listener
  • So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine.   H...
  • xaiimstarx
  • Casual Listener
  • 22551 Views
  • 10 replies
  • 0 likes
  • 22551 Views
  • 10 replies
  • 0 likes

Spotify app with premium account

I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update..Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good.If I don't close the app but go back to the desktop and I...

  • Casual Listener
  • I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update.. Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good. If...
  • Aluna
  • Casual Listener
  • 442 Views
  • 2 replies
  • 0 likes
  • 442 Views
  • 2 replies
  • 0 likes

Spotify is logging

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

  • Regular
  • I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?
  • Vier1974
  • Regular
  • 454 Views
  • 6 replies
  • 0 likes
  • 454 Views
  • 6 replies
  • 0 likes

Storage need help

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

  • Casual Listener
  • The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?
  • Daniel
  • Community Legend
  • 287 Views
  • 1 replies
  • 0 likes
  • 287 Views
  • 1 replies
  • 0 likes

Serious Security Issue - Someone I don't know on my account.

Dear Spotify, This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not acceptable. I've changed my password for security but this should ...

someone else on my spotify 2.png someone on my spotify.png
  • Visitor
  • Dear Spotify,   This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not accept...
  • Daniel
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Last fm Fehler

Servus, habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibung von Spotfy passt hier nicht. Ebenso kann ich in den Enste...

  • Casual Listener
  • Servus,   habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibu...
  • Daniel
  • Community Legend
  • 812 Views
  • 1 replies
  • 0 likes
  • 812 Views
  • 1 replies
  • 0 likes

Acer Z330 Android L Spotify 5.0.0.956 SD Card Storage

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS have trouble directing the storage to SD card. I d...

  • Casual Listener
  • Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS...
  • rudieaparente
  • Casual Listener
  • 403 Views
  • 1 replies
  • 0 likes
  • 403 Views
  • 1 replies
  • 0 likes

Spotify won't download music to SD card

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I...

  • Regular
  • So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739.     When setting up my phone I first turned it on and ...
  • rudieaparente
  • Casual Listener
  • 1045 Views
  • 6 replies
  • 0 likes
  • 1045 Views
  • 6 replies
  • 0 likes

Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

  • Newbie
  • Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...
  • jonasherdegen
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

Solved!! Downloading over 4g while wifi is active

Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what I thought was wifi. However, within a few minutes I burned t...

  • Casual Listener
  • Hello,   I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what ...
  • markrcosta
  • Casual Listener
  • 559 Views
  • 2 replies
  • 0 likes
  • 559 Views
  • 2 replies
  • 0 likes

[STORY] Cover / Lockscreen REQUEST

Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now. Since an update your lockscreen changes to the album cover you are...

  • Newbie
  • Good evening ladies and gentlemen!   I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now.&n...
  • Daniel
  • Community Legend
  • 421 Views
  • 1 replies
  • 1 likes
  • 421 Views
  • 1 replies
  • 1 likes

facebook connect

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me comnect.

  • Newbie
  • Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me co...
  • Daniel
  • Community Legend
  • 503 Views
  • 1 replies
  • 0 likes
  • 503 Views
  • 1 replies
  • 0 likes

My saved "Your Music" tracks have disappeared on my Android phone

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks a...

  • Newbie
  • So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that...
  • heltrskeltr
  • Newbie
  • 7065 Views
  • 11 replies
  • 9 likes
  • Android
    disappearing tracks
    Mobile
    music
    phone
    saved songs
    your
    Your Music
  • 7065 Views
  • 11 replies
  • 9 likes

Cancellation

I want to cancel my subscription

  • Visitor
  • I want to cancel my subscription
  • osornios
  • Spotify Star
  • 614 Views
  • 4 replies
  • 0 likes
  • 614 Views
  • 4 replies
  • 0 likes

Solved!! Music not saving to SD Card (Galaxy S5, latest version of Spotify)

Under App Info, Spotify says that it is storing downloaded songs on the SD card. Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify is actually downloading songs into the internal hard drive. I'...

  • Casual Listener
  • Under App Info, Spotify says that it is storing downloaded songs on the SD card.   Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify ...
  • dbr215
  • Newbie
  • 25283 Views
  • 16 replies
  • 1 likes
  • 25283 Views
  • 16 replies
  • 1 likes