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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6885 Views

0 replies

7 likes

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Premium free one week

Hi, I've activated the free trial for one week and now I don't know how to quit this offer and I don't know if it will cost me something after this week, please help me :S

Newbie

Hi, I've activated the free trial for one week and now I don't know how to quit this offer and I don't know if it will cost me something after this week, please help me :S

Bittencourt

Spotify Star

1017 Views

1 replies

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Solved!! Reset device password no e-mail received - "Geräte-Kennwort festlegen"

Hi, I am trying to reset the device password to use my Account on Spotify and I never receive the e-mail to reset. I checked spam folder and tried several days ago - not working. Please help. I am registered with a FB Account. Kind regards,Tim

Newbie

Hi,   I am trying to reset the device password to use my Account on Spotify and I never receive the e-mail to reset.   I checked spam folder and tried several days ago - not working. &...

jean3601

Community Legend

483 Views

1 replies

0 likes

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Solved!! Spotify doesn't play continuously

Alright so I have Spotify running all the time and it does so pretty fine. Though when the screen is off after a few plays the song seems to get stuck at - for example - 4:35/4:35 and it doesn't go to the next song. I have to turn on the screen again...

Music Fan

Alright so I have Spotify running all the time and it does so pretty fine. Though when the screen is off after a few plays the song seems to get stuck at - for example - 4:35/4:35 and it doesn't go t...

Bittencourt

Spotify Star

5745 Views

3 replies

1 likes

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Solved!! Ik krijg de hele tijd een foutmelding als ik probeer in te loggen.

Hallo,Ik heb sinds kort een nieuwe mobiel samsung s6 maar als ik wil inloggen via men facebook account zegt ie hele tijd fout melding probeer later. Ik heb het nou al 3 dagen geprobeert en hij werkt nog steeds niet. Ik heb men ww op facebook ook al v...

Casual Listener

Hallo, Ik heb sinds kort een nieuwe mobiel samsung s6 maar als ik wil inloggen via men facebook account zegt ie hele tijd fout melding probeer later. Ik heb het nou al 3 dagen geprobeert en hij werk...

Jeroenlondon

Casual Listener

937 Views

3 replies

0 likes

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Crackling/static noice when in portrait mode on Nexus 9 tablet (possible bug)

Hi, Been using spotify on my android phone for years with no problem. Installed it on my nexus 9 (android 6.0.1) and got a really wierd bug. When im in portrait mode looking at a playlist all songs have a static / crackling sound every few seconds. T...

Newbie

Hi,   Been using spotify on my android phone for years with no problem. Installed it on my nexus 9 (android 6.0.1) and got a really wierd bug. When im in portrait mode looking at a playlist al...

etherist

Casual Listener

706 Views

2 replies

2 likes

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Spotify Video Issues

Started trying out some of the Spotify Video areas, liked and followed a few. I was watching slomo animals... Amazing stuff.. Then about 5 mins into the video weird rendering lines happened.Im using the latest version of Spotify, and on a Nexus 6I sc...

Newbie

Started trying out some of the Spotify Video areas, liked and followed a few. I was watching slomo animals... Amazing stuff.. Then about 5 mins into the video weird rendering lines happened. Im us...

428 Views

0 replies

0 likes

Videos
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songs are playing, but no sound

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, then it works fine..until the next song. Has this hap...

Newbie

When I'm playing my playlist or the artist radio, the first song will play fine..but when the next song comes up, it will "play", except there is no sound! I have to stop and start the song again, th...

Jclark840

Casual Listener

3238 Views

8 replies

4 likes

Web Player
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Spotify Offline

I was having this same issue. I had "use cellular data" setting turned on in the app but it wouldn't connect. I had to also go into my iPhone settings and then go to apps > Spotify > turned on "Cellullar Data" there two. Now works. In short, having "...

Newbie

I was having this same issue. I had "use cellular data" setting turned on in the app but it wouldn't connect. I had to also go into my iPhone settings and then go to apps > Spotify > turned on ...

432 Views

0 replies

0 likes

Offline Access
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Missing the option to sort by Artist on my Songs folder

Hello, I searched for the solution and couldn't find it anywhere. I did find the button, but the only options showing are by "Title" and "Recently added", while the "Artist" one is missing, even though it is said to be there here.I tried reinstalling...

Newbie

Hello,   I searched for the solution and couldn't find it anywhere. I did find the button, but the only options showing are by "Title" and "Recently added", while the "Artist" one is miss...

269 Views

0 replies

0 likes

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Can't Resume Playing or Mono Sound with My Fort Touch 3.8 and Bluetooth Stereo Connection

I have a 2013 C-MAX Hybrid with the latest MFT update (3.8?), TracFone LG34C (Android 4.4). I am connecting spotify android app (v4.5.0.820) to the car speakers via Bluetooth Stereo. It will start playing if I use the controls in the spotify app. Car...

Newbie

I have a 2013 C-MAX Hybrid with the latest MFT update (3.8?), TracFone LG34C (Android 4.4).  I am connecting spotify android app (v4.5.0.820) to the car speakers via Bluetooth Stereo.  It w...

390 Views

0 replies

0 likes

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offline playlists don't save on sd card (htc m8)

I have a 64 gb SD card in my phone. So the offline tracks should save on the card. I deleted the catch already and tried it with extreme quality too.Thanks for help

Casual Listener

I have a 64 gb SD card in my phone. So the offline tracks should save on the card. I deleted the catch already and tried it with extreme quality too. Thanks for help 😊👌

timmyboy

Casual Listener

341 Views

1 replies

0 likes

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Previous track STILL not working? Seriously?

So I have found out that the previous track widget on lock screen has not worked since introduction of Lollipop. And it still doesn't work. And it will probably never work. Google Play Music can do it. But hey, it's Google, they have Magic Powers.Pow...

Roadie

So I have found out that the previous track widget on lock screen has not worked since introduction of Lollipop. And it still doesn't work. And it will probably never work.   Google Play Music...

navaira

Roadie

944 Views

5 replies

0 likes

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import playlist

how can I import a playlist from a friend ?I am using a Samsung s6

Casual Listener

how can I import a playlist from a friend ?I am using a Samsung s6

342 Views

0 replies

0 likes

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App not functioning

I downloaded spotify to my galaxy S5, it let's me log in but then it goes black and shuts down. I don't have an SD card, so that's not it. I've Uninstalled and tried again several times but it still won't work. Please help

Newbie

I downloaded spotify to my galaxy S5, it let's me log in but then it goes black and shuts down. I don't have an SD card, so that's not it. I've Uninstalled and tried again several times but it still ...

Bittencourt

Spotify Star

787 Views

1 replies

0 likes

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Songs Mute on my Tablet

Hey guys basically what is happeneing, if I go to any song, and press replay, it will only replay with sound 3-5 times then mute, the progress bar keeps going, but it keeps playing on mute, until i either rewind the song, or until i shut off my table...

Visitor

Hey guys basically what is happeneing, if I go to any song, and press replay, it will only replay with sound 3-5 times then mute, the progress bar keeps going, but it keeps playing on mute, until i e...

Stodadio

Regular

589 Views

3 replies

0 likes

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Where is Video shows?

I have seen a number of articles in the tech press about the new Video update and how both Android and IOS versions are available. Indeed, I received the update on my Moto E phone. I have not, however, received the update on my Nexus 7. What do I hav...

Gig Goer

I have seen a number of articles in the tech press about the new Video update and how both Android and IOS versions are available. Indeed, I received the update on my Moto E phone. I have not, h...

330 Views

0 replies

0 likes

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Can't save to SD card on HTC One M8

I've tried this solution as well others on the internet. Still Spotify downloads everything to my internal storage. I have a 64GB external memory with ~50GB free space. My phone has ~4GB free space.

Casual Listener

I've tried this solution as well others on the internet. Still Spotify downloads everything to my internal storage. I have a 64GB external memory with ~50GB free space. My phone has ~4GB fr...

349 Views

0 replies

0 likes

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Spotify Sony change music while cellphone is locked

Hello guys, my Spotify works very good, but one day, this problem came.I always change the music with my phone locked, but one day. It didn't work anymore, it was not an update. I don't know what to do (sorry for my bad English)

Casual Listener

Hello guys, my Spotify works very good, but one day, this problem came. I always change the music with my phone locked, but one day. It didn't work anymore, it was not an update. I don't know what t...

Zazeros

Casual Listener

370 Views

3 replies

0 likes

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Too Many Issues!

Loved spotify when i got a free premium membership as an incentive offer from rogers. however, this latest update has destroyed all love for this app. I'm using it on my Galaxy S5. 1. only plays 1 song then nothing! can't even shut down the app and r...

Casual Listener

Loved spotify when i got a free premium membership as an incentive offer from rogers. however, this latest update has destroyed all love for this app. I'm using it on my Galaxy S5.   1. only p...

sengir123

Regular

406 Views

3 replies

0 likes

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Crashes on android

So after i updated spotify yesterday i have had trouble getting on my spotify. When i open the app it just goes black and crashes. When i log out from the android and start spotify again it gets me to the log in/sign up menu but when i then log on to...

Newbie

So after i updated spotify yesterday i have had trouble getting on my spotify. When i open the app it just goes black and crashes. When i log out from the android and start spotify again it gets me t...

275 Views

0 replies

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