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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

203454 Views

135 replies

10 likes

Android
autoplay
bluetooth
  • 203454 Views
  • 135 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

548628 Views

78 replies

3 likes

  • 548628 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

456091 Views

571 replies

38 likes

Account
Free
  • 456091 Views
  • 571 replies
  • 38 likes

Android Wear Spotify controls do not appear while using Spotify

Hi, I'm not sure exactly when it happened, but my Spotify controls no longer appear on my watch. I can open the application on my watch and choose an album to play without issue, but once it starts playing the controls do not appear at all. Has anyon...

Newbie

Hi, I'm not sure exactly when it happened, but my Spotify controls no longer appear on my watch.  I can open the application on my watch and choose an album to play without issue, but once it st...

631 Views

0 replies

4 likes

  • 631 Views
  • 0 replies
  • 4 likes

Spotify ap on android

Hi I have just upgraded to spotify premium and am trying to use spotify to play music through sonos using my android phone sonos ap & my mac book. It comes up with an error message "unable to play - please upgrade your account with Spotify to become ...

Visitor

Hi   I have just upgraded to spotify premium and am trying to use spotify to play music through sonos using my android phone sonos ap & my mac book.  It comes up with an error message...

osornios

Spotify Star

700 Views

3 replies

0 likes

  • 700 Views
  • 3 replies
  • 0 likes

Confused about saving songs to phone

The main appeal of spotify to me was I was under the assumption that I could "save" songs to my phone and listen to them when away from wifi and such. I'm assuming this is a true option. BUT when I click on an album and choose the "available offline"...

Casual Listener

The main appeal of spotify to me was I was under the assumption that I could "save" songs to my phone and listen to them when away from wifi and such. I'm assuming this is a true option. BUT when I c...

Brettmm92

Casual Listener

1293 Views

2 replies

0 likes

  • 1293 Views
  • 2 replies
  • 0 likes

Am I allowed to get a notification please?

I just realized my premium session is due (I guess)Since I have not given any notification about thatAnd I have no choice but use the free version right nowMay anyone please tell me what to do if I want to get a notification before the due dateWhich ...

Newbie

I just realized my premium session is due (I guess) Since I have not given any notification about that And I have no choice but use the free version right now May anyone please tell me what to do ...

Daniel

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Solved!! Bluetooth volume problems

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode that is unbearable. I sent an email to customer supp...

Casual Listener

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode t...

Daniel

Community Legend

9265 Views

3 replies

1 likes

  • 9265 Views
  • 3 replies
  • 1 likes

Solved!! Bug

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

Casual Listener

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

Imthedamdevil

Casual Listener

634 Views

2 replies

0 likes

  • 634 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Stops Playing

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when I open the app it starts playing again (though som...

Regular

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when...

Keychain28

Regular

1286 Views

5 replies

0 likes

  • 1286 Views
  • 5 replies
  • 0 likes

Wireless headphones no sound through spotify

Hi,Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones?I have just reinstalled the app to no avail.

Newbie

Hi, Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones? I h...

user-removed

Not applicable

3167 Views

2 replies

1 likes

  • 3167 Views
  • 2 replies
  • 1 likes

Solved!! Media Control Problems (Android 6.0.1)

Hey guys, Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose bluetooth speaker, and headphones. When I send a "skip track" command, the volume...

Casual Listener

Hey guys,        Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose b...

Daniel

Community Legend

1633 Views

2 replies

0 likes

  • 1633 Views
  • 2 replies
  • 0 likes

Solved!! Cant login/ change password

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

Casual Listener

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

11130219954

Casual Listener

795 Views

2 replies

0 likes

  • 795 Views
  • 2 replies
  • 0 likes

Keeps saying "song is not available"

It will not let play any song and I just signed up for the premium package.

Newbie

It will not let play any song and I just signed up for the premium package.

reinerlee

Casual Listener

944 Views

4 replies

0 likes

  • 944 Views
  • 4 replies
  • 0 likes

Spotify premium not working on samsung.

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

Newbie

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

Daniel

Community Legend

493 Views

2 replies

0 likes

  • 493 Views
  • 2 replies
  • 0 likes

Music stopping momentarily

Brief description of the issue:For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely. It behaves the same whether it is connected via blu...

Casual Listener

Brief description of the issue: For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely...

Daniel

Community Legend

1082 Views

7 replies

0 likes

  • 1082 Views
  • 7 replies
  • 0 likes

You're offline over Wi-Fi

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...

Casual Listener

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...

Daniel

Community Legend

412 Views

1 replies

0 likes

  • 412 Views
  • 1 replies
  • 0 likes

Help! Can't go online.

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...

Newbie

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...

Daniel

Community Legend

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

Music Fan

Does anyone know if there is anything i can do to improve the performance of the Spotify android app?   I am really enjoying my subscription to Spotify premium, it has reignited my love for di...

jimardee

Music Fan

1607 Views

6 replies

0 likes

  • 1607 Views
  • 6 replies
  • 0 likes

Various Spotify App issues recently started

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them. Nexus 6 / Android V6 / Spotify 4.2.0.739 Seeing various problems with the app recently. My colleague at work who also uses spoti...

Casual Listener

This was posted to Spotify tech support. I'll post reples here but if anyone else has any bright ideas, I'd welcome them.   Nexus 6 / Android V6 / Spotify 4.2.0.739   Seeing various pro...

IDK-4U

Newbie

893 Views

2 replies

1 likes

  • 893 Views
  • 2 replies
  • 1 likes

Solved!! Music drops out at end of every track

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 except there are a few buzzes. It is almost like an audib...

Casual Listener

On my Kindle Fire Music drops out at end of every track, which has only happened since the queue feature was updated to Playing Now and Next Up. A similar thing happens on my Samsung Galaxy S6 e...

erssie

Casual Listener

1075 Views

4 replies

0 likes

  • 1075 Views
  • 4 replies
  • 0 likes

Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

Casual Listener

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...

haleyjo

Regular

4108 Views

10 replies

3 likes

freeze
gaps
pause
  • 4108 Views
  • 10 replies
  • 3 likes

No Internet connection

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connection' and my wi-fi is fine. Someone help? Thanks

Visitor

I have a Note 4 and version 5.2.0.885 and I can't listen to any of my play lists online. My trial ran out and everything I move the toggle to the left for it to be online it says 'no internet connect...

tezcuboy

Casual Listener

737 Views

4 replies

0 likes

  • 737 Views
  • 4 replies
  • 0 likes