Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396956 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" icon next to the first song next to in the album and the song co...
Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" i...
Community Legend
828 Views
2 replies
0 likes
I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade
I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade
Spotify Star
441 Views
1 replies
0 likes
More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to. Last night, Spotify updated itself. This morning when I fired it up before hopping in the car for my commute, I was greeted with a progress bar: "0 o...
More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to. Last night, Spotify updated itself. This morning when I fired it up before hopping ...
Regular
927 Views
2 replies
0 likes
My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.
My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.
Community Legend
424 Views
1 replies
0 likes
Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as i have used aux and bluetooth and it only happens ...
Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as...
Community Legend
490 Views
1 replies
0 likes
Dear people please help me with this.I use spotify premium and love it not much bad to say about it.But when I play a song and lock my screen you get the usual symbols for 'next song' and 'previous song' right ? Well I don't know how but I seems km t...
Dear people please help me with this. I use spotify premium and love it not much bad to say about it. But when I play a song and lock my screen you get the usual symbols for 'next song' and 'pr...
Community Legend
559 Views
3 replies
0 likes
I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the Spotify Desktop app minimized as it does not have a plea...
I've had a problem with my shuffle playlists for a while. I'll usually have music playing from my laptop during work, using my phone to control it using spotify connect since I like to keep the ...
1591 Views
0 replies
0 likes
I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they both stream fine, either before I download the music o...
I'm running into a really weird and very annoying issue in which all of the songs on two albums will not play on my Samsung Galaxy S5, but only after they have been downloaded to the device (they bot...
Music Fan
13039 Views
5 replies
1 likes
Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?
Every time i open spotify the app starts downloading music i had already download... And i cant listen them i have to wait until spotify download them all... How can i do? And what is happening?
Community Legend
580 Views
2 replies
0 likes
Hi everybody,I want to follow a playlist and store it offline.My question is, if the playlist change some tracks, will the downloads change at the same time?And will the old tracks (erased at the playlist) also erased at my device?Thanks a lot for yo...
Hi everybody, I want to follow a playlist and store it offline. My question is, if the playlist change some tracks, will the downloads change at the same time? And will the old tracks (erased at t...
Casual Listener
1606 Views
2 replies
0 likes
When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the same developer, "Spotify Ltd." Which one of these s...
When I search for "spotify" on the Google Play app store, I get two main results that seem to be identical. One is called "Sotify," and the other is called "Spotify Music." They are listed under the ...
Newbie
13370 Views
5 replies
0 likes
When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely. How can I really listen to an artist in shuffle mode? Thanks for help
When I open an artist and press the "shuffle" button Spotify strongly favours the newest albums and omits albums from 1970/1980 entirely. How can I really listen to an artist in shuffle mode? ...
378 Views
0 replies
1 likes
After updating to Spotify 5.0.0.956 on my Android device, the playlist filtering option (on top of the list of playlists) is not showing reliably anymore. Most of the times I cannot scroll beyond the topmost playlist and access the filter, but someti...
After updating to Spotify 5.0.0.956 on my Android device, the playlist filtering option (on top of the list of playlists) is not showing reliably anymore. Most of the times I cannot scroll beyond the...
Regular
8551 Views
11 replies
0 likes
Community Legend
749 Views
3 replies
0 likes
Hey guys, On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great. I heard that on phones, the service is a lot more limited, but on tablets and laptop/desk...
Hey guys, On my laptop and previous android tablet computer, I was able to use the whole range of my playlists and albums even as a free user, and it was great. I heard that o...
Community Legend
477 Views
1 replies
0 likes
My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to hear. I paid for premium but it didn't fix this pro...
My playlists don't stick to the songs I've added. If I add one song from an album to my playlist, the playlist will play any song on that album. Most of what ends up playing is stuff I don't want to ...
Community Legend
557 Views
2 replies
0 likes
I'm a premium subscriber. Lately I've noticed that some of my playlists aren't playing all of the songs, especially when on shuffle. Recently a lot of my usage has been on the ps4 but I control it from my phone. I have to start playing on ps4 then hi...
I'm a premium subscriber. Lately I've noticed that some of my playlists aren't playing all of the songs, especially when on shuffle. Recently a lot of my usage has been on the ps4 but I control it fr...
Casual Listener
1407 Views
2 replies
2 likes
Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though.Didnt have the issue with my iPhone, anyone else have the same problem?Thank...
Have recently changed to android from iOS and am unable to play my music via usb connection from my phone to my receiver, AUX also doesn't work.. works fine in my car though. Didnt have the issue wi...
Community Legend
2861 Views
5 replies
0 likes
ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help
ever since I downloaded the new version of Spotify (5.5.0) off the App Store, every time my phone dies all my songs get deleted and I get logged out. Help
Community Legend
3683 Views
1 replies
1 likes
Every time I sync my playlists, there 's always a few songs that either have gaps of silence or just are completely silent. I checked the volume, made sure my headphones were plugged in right, and the system sounds still play when a track is silently...
Every time I sync my playlists, there 's always a few songs that either have gaps of silence or just are completely silent. I checked the volume, made sure my headphones were plugged in right, ...
Community Legend
460 Views
1 replies
0 likes
