Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

374422 Views

541 replies

34 likes

Account
Free
  • 374422 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7480 Views

0 replies

7 likes

  • 7480 Views
  • 0 replies
  • 7 likes

Crashing and forgetting artists

Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be both clueless and very slow replying to me. Why isn't ther...

Visitor

Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application.  I have tried getting in touch with Spotify Cares, but they seem to be b...

user-removed

Not applicable

1787 Views

28 replies

0 likes

  • 1787 Views
  • 28 replies
  • 0 likes

Casting from spotify and play to a bluetooth device simultaneously.

Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who has the solution? I use a Samsung s5 galaxy phone.

Casual Listener

Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who...

bjornerik

Casual Listener

3310 Views

2 replies

0 likes

  • 3310 Views
  • 2 replies
  • 0 likes

Spotify app wont open in s5

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

Newbie

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

Daniel

Community Legend

485 Views

1 replies

0 likes

  • 485 Views
  • 1 replies
  • 0 likes

Waiting to download - local files

Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thus far:1. Made a playlist and moved taylor Swift as a local file to th...

Newbie

Hi everyone i really need some help!   Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download".   Here is what i have done thu...

Daniel

Community Legend

812 Views

1 replies

0 likes

  • 812 Views
  • 1 replies
  • 0 likes

sync the music on cell phone

I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ?Hope someone can help me Thanks Per Rind

Newbie

I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ? Hope someone can help me Thanks Per Rind

osornios

Spotify Star

8098 Views

4 replies

0 likes

  • 8098 Views
  • 4 replies
  • 0 likes

Continuously freezes on S7

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7

Newbie

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...

Daniel

Community Legend

3165 Views

3 replies

0 likes

  • 3165 Views
  • 3 replies
  • 0 likes

Help with downloading music to my android phone

How do you download music from within the spotify app to an android phone? I don't know how!

Newbie

How do you download music from within the spotify app to an android phone? I don't know how!

TBaby33

Newbie

48415 Views

4 replies

9 likes

  • 48415 Views
  • 4 replies
  • 9 likes

greyed out tracks on web player but not on android.

have greyed out tracks in my playlists on the web player but those tracks are not grey on the android app. Am I missing something?

Casual Listener

have greyed out tracks in my playlists on the web player but those tracks are not grey on the android app. Am I missing something?

281 Views

0 replies

0 likes

  • 281 Views
  • 0 replies
  • 0 likes

How do you get lyrics on Spotify app WITHOUT MUSIXMATCH?

Okay, so I don't like ads. I pay for the Spotify. That's fine, but the Spotify app doesn't have built-in lyrics for some reason. Okay fine, so installed Musixmatch and now I have lyrics which worked fine for many months. But now Musixmatch now has ad...

Music Fan

 Okay, so I don't like ads. I pay for the Spotify. That's fine, but the Spotify app doesn't have built-in lyrics for some reason. Okay fine, so installed Musixmatch and now I have lyrics which w...

MattSuda

Spotify Star

2696 Views

1 replies

0 likes

  • 2696 Views
  • 1 replies
  • 0 likes

Can't Play Songs Over Cellular Network

Having an issue where songs will play for the first 10 seconds or so then will cancel.Going into notification suggests that the phone has no internet connection but have no connection issues with other apps.Phone will play songs over wifi network but...

Regular

Having an issue where songs will play for the first 10 seconds or so then will cancel. Going into notification suggests that the phone has no internet connection but have no connection issues with o...

Nyaification

Regular

1256 Views

8 replies

0 likes

  • 1256 Views
  • 8 replies
  • 0 likes

Solved!! downloading local files

I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list. Music is important in my life, so I have listen to...

Visitor

I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list....

charlzy999

Newbie

1591 Views

2 replies

0 likes

  • 1591 Views
  • 2 replies
  • 0 likes

I made a horrible mistake

I made a mistake of deleting my "liked from radio playlist" off my playlist. I was wondering is there a way to get it back?

Newbie

I made a mistake of deleting my "liked from radio playlist" off my playlist. I was wondering is there a way to get it back?

Daniel

Community Legend

442 Views

2 replies

0 likes

  • 442 Views
  • 2 replies
  • 0 likes

Help me.

I had a account with my Facebook on my old phone. I got the premium account. The first 30 days free until May15th. I switched my phone to a new phone. Sd card and everything. Now I try to log back into spotify on my new phone and my whole playlist is...

Newbie

I had a account with my Facebook on my old phone. I got the premium account. The first 30 days free until May15th. I switched my phone to a new phone. Sd card and everything. Now I try to log back in...

Daniel

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Duda: Spotify me permite escuchar canciones sin necesidad de tener internet

Hola!Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una función premium?Tengo Spotify Free y algunas veces he e...

Music Fan

Hola! Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una ...

Daniel

Community Legend

1324 Views

7 replies

0 likes

  • 1324 Views
  • 7 replies
  • 0 likes

Solved!! INSUFFICIENT STORAGE

I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm starting to get frustrated because I have to be so...

Regular

I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm...

osornios

Spotify Star

8392 Views

12 replies

0 likes

  • 8392 Views
  • 12 replies
  • 0 likes

Albums won't play in order

Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" icon next to the first song next to in the album and the song co...

Newbie

Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber.  I am *not* clicking the green shuffle button.  I click the "play" i...

Daniel

Community Legend

816 Views

2 replies

0 likes

  • 816 Views
  • 2 replies
  • 0 likes

Premium

I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade

Newbie

I have upgraded to premium but now my Spotify app isn't working at all, I just keep getting a message telling me to upgrade

osornios

Spotify Star

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

28 April 2016 update made client redownload offline songs

More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to. Last night, Spotify updated itself. This morning when I fired it up before hopping in the car for my commute, I was greeted with a progress bar: "0 o...

Regular

More of a heads up and a gripe than a support issue, but this was incredibly annoying to wake up to.   Last night, Spotify updated itself.  This morning when I fired it up before hopping ...

monstertrucker

Regular

886 Views

2 replies

0 likes

Update
  • 886 Views
  • 2 replies
  • 0 likes

App crash

My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.

Visitor

My app crashes and I can't open it. I reinstalled but it still won't work. I log in with my facebook acc.

Daniel

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Cannot play this song error.

Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as i have used aux and bluetooth and it only happens ...

Newbie

Lately I have been playing in shuffle and a lot of my songs prompt a "cannot play song" message. As well as volume dip. I can hear the sound level fading drastically during play. Its not my device as...

Daniel

Community Legend

467 Views

1 replies

0 likes

  • 467 Views
  • 1 replies
  • 0 likes