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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196204 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196204 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538009 Views

78 replies

3 likes

  • 538009 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444129 Views

565 replies

37 likes

Account
Free
  • 444129 Views
  • 565 replies
  • 37 likes

Music only plays on Galaxy S6 when screen is active.

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is frustrating when i am at the gym or listening to mu...

Newbie

When listening to music on a playlist it does not shuffle to the next song if my screen is locked. Once i reopen the app the song starts playing again. This wasn't the case until a weeka go. This is ...

osornios

Spotify Star

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Spotify stops playing with bluetooth too my stereo speaker

I have a jbl flip 2 speaker and i connect my asus zenpad 8 to my speaker by bluetooth(with internet)and after about 10 seconds the music stops and it remains stopping and playing.Pls help!!! jacartas

Newbie

I have a jbl flip 2 speaker and i connect my asus zenpad 8 to my speaker by bluetooth(with internet)and after about 10 seconds the music stops and it remains stopping and playing.Pls help!!!   ...

472 Views

0 replies

0 likes

  • 472 Views
  • 0 replies
  • 0 likes

Can't access controls on lock screen

Hi, I had an Xperia Z3 and Spotify worked great whilst locked. I could skip and pause no problem.I've just gotten the Xperia Z5 today and while the phone is locked it will show me the background image of the song playing. But no controls. When I pull...

Music Fan

Hi, I had an Xperia Z3 and Spotify worked great whilst locked. I could skip and pause no problem. I've just gotten the Xperia Z5 today and while the phone is locked it will show me the background ...

yazrana12

Newbie

1503 Views

4 replies

0 likes

  • 1503 Views
  • 4 replies
  • 0 likes

Weird Network Issues w/ Spotify

I'm not sure what is going on but I can't seem to get Spotify to work on my home network on any mobile device. It works fine on my PC but not my tablet, phone, or chromecast. If I utilize my phones LTE connection everything is fine, even tried to cre...

Casual Listener

I'm not sure what is going on but I can't seem to get Spotify to work on my home network on any mobile device. It works fine on my PC but not my tablet, phone, or chromecast. If I utilize my pho...

user-removed

Not applicable

970 Views

6 replies

0 likes

  • 970 Views
  • 6 replies
  • 0 likes

Android Wear Spotify controls do not appear while using Spotify

Hi, I'm not sure exactly when it happened, but my Spotify controls no longer appear on my watch. I can open the application on my watch and choose an album to play without issue, but once it starts playing the controls do not appear at all. Has anyon...

Newbie

Hi, I'm not sure exactly when it happened, but my Spotify controls no longer appear on my watch.  I can open the application on my watch and choose an album to play without issue, but once it st...

618 Views

0 replies

4 likes

  • 618 Views
  • 0 replies
  • 4 likes

Spotify ap on android

Hi I have just upgraded to spotify premium and am trying to use spotify to play music through sonos using my android phone sonos ap & my mac book. It comes up with an error message "unable to play - please upgrade your account with Spotify to become ...

Visitor

Hi   I have just upgraded to spotify premium and am trying to use spotify to play music through sonos using my android phone sonos ap & my mac book.  It comes up with an error message...

osornios

Spotify Star

670 Views

3 replies

0 likes

  • 670 Views
  • 3 replies
  • 0 likes

Confused about saving songs to phone

The main appeal of spotify to me was I was under the assumption that I could "save" songs to my phone and listen to them when away from wifi and such. I'm assuming this is a true option. BUT when I click on an album and choose the "available offline"...

Casual Listener

The main appeal of spotify to me was I was under the assumption that I could "save" songs to my phone and listen to them when away from wifi and such. I'm assuming this is a true option. BUT when I c...

Brettmm92

Casual Listener

1276 Views

2 replies

0 likes

  • 1276 Views
  • 2 replies
  • 0 likes

Am I allowed to get a notification please?

I just realized my premium session is due (I guess)Since I have not given any notification about thatAnd I have no choice but use the free version right nowMay anyone please tell me what to do if I want to get a notification before the due dateWhich ...

Newbie

I just realized my premium session is due (I guess) Since I have not given any notification about that And I have no choice but use the free version right now May anyone please tell me what to do ...

Daniel

Community Legend

340 Views

1 replies

0 likes

  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Bluetooth volume problems

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode that is unbearable. I sent an email to customer supp...

Casual Listener

Apologies in advance, as I'm sure this has been asked and answered. When I play over Bluetooth (headphones or auto), Spotify plays at normal volume for a half second, then cuts to a low volume mode t...

Daniel

Community Legend

9243 Views

3 replies

1 likes

  • 9243 Views
  • 3 replies
  • 1 likes

Solved!! Bug

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

Casual Listener

Watched the ad for Neighbors 2 then listened to watch this ad 4 times in a row and now I can't listen to music or anything.

Imthedamdevil

Casual Listener

619 Views

2 replies

0 likes

  • 619 Views
  • 2 replies
  • 0 likes

Solved!! Spotify Stops Playing

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when I open the app it starts playing again (though som...

Regular

The issue is that Spotify will play like one song (sometimes more) but then will stop playing. When I turn on my phone to the lock screen, the Spotify widget says that audio is still playing,and when...

Keychain28

Regular

1223 Views

5 replies

0 likes

  • 1223 Views
  • 5 replies
  • 0 likes

Wireless headphones no sound through spotify

Hi,Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones?I have just reinstalled the app to no avail.

Newbie

Hi, Spotify is playing through the speakers of my android phone instead of my wireless headphones even though they are definitely connected. why isn't Spotify playing through my headphones? I h...

user-removed

Not applicable

3146 Views

2 replies

1 likes

  • 3146 Views
  • 2 replies
  • 1 likes

Solved!! Media Control Problems (Android 6.0.1)

Hey guys, Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose bluetooth speaker, and headphones. When I send a "skip track" command, the volume...

Casual Listener

Hey guys,        Last week, I upgraded my Samsung Galaxy to Android 6.0.1. Since the upgrade, I have been having issues with the media controls coming from my car stereo, Bose b...

Daniel

Community Legend

1610 Views

2 replies

0 likes

  • 1610 Views
  • 2 replies
  • 0 likes

Solved!! Cant login/ change password

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

Casual Listener

I cant login on my phone. It says that there is a facebook fault? When I want to use a password via my computer is says: there is a problem with install your password.

11130219954

Casual Listener

792 Views

2 replies

0 likes

  • 792 Views
  • 2 replies
  • 0 likes

Keeps saying "song is not available"

It will not let play any song and I just signed up for the premium package.

Newbie

It will not let play any song and I just signed up for the premium package.

reinerlee

Casual Listener

929 Views

4 replies

0 likes

  • 929 Views
  • 4 replies
  • 0 likes

Spotify premium not working on samsung.

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

Newbie

I moved to Barcelona. I have spotify premium, but when I log in on my phone it says I need to upgrade to premium.

Daniel

Community Legend

475 Views

2 replies

0 likes

  • 475 Views
  • 2 replies
  • 0 likes

Music stopping momentarily

Brief description of the issue:For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely. It behaves the same whether it is connected via blu...

Casual Listener

Brief description of the issue: For the last few weeks Spotify has been stopping spontaneously mid song. Sometimes for a moment or two, sometimes up to 10 seconds, occasionally it crashes completely...

Daniel

Community Legend

1070 Views

7 replies

0 likes

  • 1070 Views
  • 7 replies
  • 0 likes

You're offline over Wi-Fi

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000.It seems more like network configuration. Does anyone know how to configure it? Everything works fine except the spotify.I tried everithing with the pr...

Casual Listener

Hi. I have the problem: "You're offline" issue over wi-fi with a router Netgear Nighthawk X6 R8000. It seems more like network configuration. Does anyone know how to configure it? Everything works f...

Daniel

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Help! Can't go online.

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't actually use the app to listen to any music. Conside...

Newbie

My phone always says it's offline. I restarted my phone, nothing. I uninstalled and reinstalled Spotify. Nothing. I checked to make sure my phone is updated. It is. I don't know what to do. I can't a...

Daniel

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

On verge of cancelling subscription due to android app

Does anyone know if there is anything i can do to improve the performance of the Spotify android app? I am really enjoying my subscription to Spotify premium, it has reignited my love for discovering new music! However, I am seriously considering cha...

Music Fan

Does anyone know if there is anything i can do to improve the performance of the Spotify android app?   I am really enjoying my subscription to Spotify premium, it has reignited my love for di...

jimardee

Music Fan

1561 Views

6 replies

0 likes

  • 1561 Views
  • 6 replies
  • 0 likes