Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
386782 Views
545 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download anymore: 'didnt find enough storage to download' it sa...
all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download any...
Community Legend
422 Views
1 replies
0 likes
I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a hard reset of the OS which I did, and after re-installing a fresh version o...
I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a...
Not applicable
4104 Views
3 replies
0 likes
Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on.When my phone is locked but I'm listening music from Spotify, the download stop.Is this a device configuration?I have Samsung Galaxy S6 edg...
Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on. When my phone is locked but I'm listening music from Spotify, the download stop. Is t...
Gig Goer
573 Views
1 replies
0 likes
It state's that there Is a space in email address when entered but there is not.
It state's that there Is a space in email address when entered but there is not.
Spotify Star
369 Views
1 replies
0 likes
Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be both clueless and very slow replying to me. Why isn't ther...
Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be b...
Not applicable
1896 Views
28 replies
0 likes
Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who has the solution? I use a Samsung s5 galaxy phone.
Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who...
Casual Listener
3368 Views
2 replies
0 likes
It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen
It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen
Community Legend
493 Views
1 replies
0 likes
Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thus far:1. Made a playlist and moved taylor Swift as a local file to th...
Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thu...
Community Legend
824 Views
1 replies
0 likes
I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ?Hope someone can help me Thanks Per Rind
I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ? Hope someone can help me Thanks Per Rind
Spotify Star
8123 Views
4 replies
0 likes
Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7
Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...
Community Legend
3173 Views
3 replies
0 likes
How do you download music from within the spotify app to an android phone? I don't know how!
How do you download music from within the spotify app to an android phone? I don't know how!
Newbie
48451 Views
4 replies
9 likes
have greyed out tracks in my playlists on the web player but those tracks are not grey on the android app. Am I missing something?
have greyed out tracks in my playlists on the web player but those tracks are not grey on the android app. Am I missing something?
283 Views
0 replies
0 likes
Okay, so I don't like ads. I pay for the Spotify. That's fine, but the Spotify app doesn't have built-in lyrics for some reason. Okay fine, so installed Musixmatch and now I have lyrics which worked fine for many months. But now Musixmatch now has ad...
Okay, so I don't like ads. I pay for the Spotify. That's fine, but the Spotify app doesn't have built-in lyrics for some reason. Okay fine, so installed Musixmatch and now I have lyrics which w...
Spotify Star
2712 Views
1 replies
0 likes
Having an issue where songs will play for the first 10 seconds or so then will cancel.Going into notification suggests that the phone has no internet connection but have no connection issues with other apps.Phone will play songs over wifi network but...
Having an issue where songs will play for the first 10 seconds or so then will cancel. Going into notification suggests that the phone has no internet connection but have no connection issues with o...
Regular
1304 Views
8 replies
0 likes
I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list. Music is important in my life, so I have listen to...
I try once again to find help for my android cellphone (samsung s3, yes I know, it is old). I have a playlilst with many different song included spotifysongs and local files I have added to the list....
Newbie
1606 Views
2 replies
0 likes
I made a mistake of deleting my "liked from radio playlist" off my playlist. I was wondering is there a way to get it back?
I made a mistake of deleting my "liked from radio playlist" off my playlist. I was wondering is there a way to get it back?
Community Legend
451 Views
2 replies
0 likes
I had a account with my Facebook on my old phone. I got the premium account. The first 30 days free until May15th. I switched my phone to a new phone. Sd card and everything. Now I try to log back into spotify on my new phone and my whole playlist is...
I had a account with my Facebook on my old phone. I got the premium account. The first 30 days free until May15th. I switched my phone to a new phone. Sd card and everything. Now I try to log back in...
Community Legend
362 Views
1 replies
0 likes
Hola!Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una función premium?Tengo Spotify Free y algunas veces he e...
Hola! Resulta que Spotify en mi móvil Android me deja escuchar música sin internet, solamente activando una opción dentro de mi playlist que se llama Avaliable Offline. ¿Eso no debería de ser una ...
Community Legend
1368 Views
7 replies
0 likes
I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm starting to get frustrated because I have to be so...
I uninstalled Spotify thinking it would clear all my downloaded playlists so that I could have more space on my phone. Now it won't install!! I've been trying to find a solution for two hours and I'm...
Spotify Star
8497 Views
12 replies
0 likes
Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" icon next to the first song next to in the album and the song co...
Whenever I play an album, whether in the Android app or the web player it shuffles the album. I am a premium subscriber. I am *not* clicking the green shuffle button. I click the "play" i...
Community Legend
821 Views
2 replies
0 likes
