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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839178 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839178 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13586 Views
  • 1 replies
  • 0 likes
  • 13586 Views
  • 1 replies
  • 0 likes

Spotify closes after launch

Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please

  • Casual Listener
  • Hi, i have a lg g3s and after i get lollipop my spotify closes after launch. I need help please
  • yomsx
  • Newbie
  • 271 Views
  • 4 replies
  • 0 likes
  • 271 Views
  • 4 replies
  • 0 likes

Android Version Problems

I have two annoying problems with Spotify for Android:I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification area to unpause music.I pause music and after more minute...

  • Casual Listener
  • I have two annoying problems with Spotify for Android: I pause music and after a couple of minutes, the widget in my lock screen disappears. I have to unlock the phone and go to my notification ar...
  • Shinjikum
  • Casual Listener
  • 411 Views
  • 5 replies
  • 0 likes
  • 411 Views
  • 5 replies
  • 0 likes

Equalizer on Android device

How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.

  • Newbie
  • How do i turn the equalizer off? Im using an s6 and my the volume on my Spotify changes erratically. Im relatively certain it's being caused by the equalizer but can't find an option to turn it off.
  • 186 Views
  • 0 replies
  • 0 likes
  • 186 Views
  • 0 replies
  • 0 likes

I can't access my 6 month premium

I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status

  • Newbie
  • I had a 6 month premium, that just stopped and put me in free status, than I purchase the three month premium and I'm still in free status
  • 117 Views
  • 0 replies
  • 0 likes
  • 117 Views
  • 0 replies
  • 0 likes

Please add a "disable playback through speaker" feature

I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when bluetooth connection to the car has been lost and starts pla...

  • Newbie
  • I'm using Spotify Premium on Samsung S5 mini to stream music to my car's audio system through Bluetooth. From time to time I'm facing an annoying issue where Spotify decides to unpause when blue...
  • dweynlovessptfy
  • Roadie
  • 258 Views
  • 1 replies
  • 1 likes
  • 258 Views
  • 1 replies
  • 1 likes

Spotify on an Asus x205ta

Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it thanks

  • Newbie
  • Everytime my laptop goes into lock screen my music pauses , is there any way to stop this from happening ? sorry if it this has already been covered it just i couldnt find it  thanks
  • dweynlovessptfy
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

bluetooth

I've been having issues with the bluetooth. I connect to my wireless power beats 2 and play music with spotify and plays for a minute then disconnects and reconnects and repeats doing that. I use blue tooth with my music player and does not do this s...

  • Newbie
  • I've been having issues with the bluetooth. I connect to my wireless power beats 2 and play music with spotify and plays for a minute then disconnects and reconnects and repeats doing that. I use blu...
  • 306 Views
  • 0 replies
  • 0 likes
  • Bluetooth stutter
  • 306 Views
  • 0 replies
  • 0 likes

Musica bajada a mi celular

Buenas yo quisiera saber donde se guarda la musica de las playlist que bajo, y si se guardan en la sd, como hago para que se guarden en la memoria interna de mi celular?

  • Newbie
  • Buenas yo quisiera saber donde se guarda la musica de las playlist que bajo, y si se guardan en la sd, como hago para que se guarden en la memoria interna de mi celular?
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

the bluetooth has stopped working

Hi,after apply new version of Spotify my cell phone has showed in the begin of each music "the bluetooth has stopped". How can I solve this problem please?cell phone is Samsung S3thanksDouglas

  • Newbie
  • Hi, after apply new version of Spotify my cell phone has showed in the begin of each music "the bluetooth has stopped". How can I solve this problem please? cell phone is Samsung S3 thanks ...
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Lost Playlists after standard update

Hi, I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlists and starred list have disappeared. Can I get them back? An...

  • Newbie
  • Hi,   I downloaded a standard update for Facebook and Spotify on my Samsung mobile. When complete I had to unussually log in in to both apps. I logged back in to Spotify and all of my playlist...
  • jonasherdegen
  • Community Legend
  • 228 Views
  • 2 replies
  • 0 likes
  • 228 Views
  • 2 replies
  • 0 likes

Error ID 2 Samsung Smart TV app

Hi The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2" Why? ThanksM

  • Music Fan
  • Hi   The samsung TV app doesn't seem to work at all? I keeo getting "An Error has ocurred. Error ID 2"   Why?   Thanks M
  • teeone
  • Casual Listener
  • 1197 Views
  • 3 replies
  • 0 likes
  • Error ID 2
  • 1197 Views
  • 3 replies
  • 0 likes

Spotify won't log in through my wifi

My spotify on my galaxy s6 just won't log me in through my own wifi but works with other wifi, my computer logs in just as fine through the same wifi. Please help..... btw i tried the turn it off and on method also reinstall the app.... please help. ...

  • Regular
  • My spotify on my galaxy s6 just won't log me in through my own wifi but works with other wifi, my computer logs in just as fine through the same wifi. Please help..... btw i tried the turn it off and...
  • FreddyCui
  • Regular
  • 292 Views
  • 1 replies
  • 1 likes
  • 292 Views
  • 1 replies
  • 1 likes

Android auto voice search

Premium account set up with android auto.Voice search function when used will show getting selection and then hang.Uninstaller and reinstalled all components. Worked for 1 use. Reverts back to hanging issue.

  • Newbie
  • Premium account set up with android auto. Voice search function when used will show getting selection and then hang. Uninstaller and reinstalled all components. Worked for 1 use. Reverts back t...
  • 205 Views
  • 0 replies
  • 0 likes
  • 205 Views
  • 0 replies
  • 0 likes

Shuffle is turned on with no selection or indication

I have a premium account. I notice this mostly on the android app, but see it on the Windows desktop player too. I play an album and do not turn on shuffle, but it still plays the tracks in a shuffled order. When I look at the shuffle toggle, it is o...

  • Newbie
  • I have a premium account. I notice this mostly on the android app, but see it on the Windows desktop player too. I play an album and do not turn on shuffle, but it still plays the tracks in a shuffle...
  • 214 Views
  • 0 replies
  • 0 likes
  • bug report
    Premium
    Shuffle play
  • 214 Views
  • 0 replies
  • 0 likes

Premium not working on mobile

Recently bought a new mobile phone (LG G3) but can't get spotify to work on my premium account. Been a member for a couple of years. Works fine on sonos, other mobile phone, laptop and tablet. Re-installed the app, removed all connections from the we...

  • Newbie
  • Recently bought a new mobile phone (LG G3) but can't get spotify to work on my premium account. Been a member for a couple of years. Works fine on sonos, other mobile phone, laptop and tablet.  ...
  • dweynlovessptfy
  • Roadie
  • 171 Views
  • 1 replies
  • 0 likes
  • 171 Views
  • 1 replies
  • 0 likes

wifi issue (Samsung s6)

Hi folks.I have a Samsung s6. Spotify premium user.Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect.Once I open spotify it causes my phone to disconnect from wifi and then it won't reconnect for a...

  • Newbie
  • Hi folks. I have a Samsung s6. Spotify premium user. Everytime I use an app which involves wifi usage....mobdro....youtube...showbox etc my wifi is perfect. Once I open spotify it causes my ...
  • 131 Views
  • 0 replies
  • 0 likes
  • 131 Views
  • 0 replies
  • 0 likes

I can't sync playlist to phone using mobile network. Help please.

I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality.I just left for a 3 week vacation with lots of time for music...

  • Newbie
  • I can't find the option to sync my playlist on my phone. I know there was a "sync with 3G" button at some point. Did they remove that? I really can't find it under options -> music quality. I jus...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Problemas de descarga

No puedo descargar el tema "Sabe Me" del álbum "Nightmare" de Avenged Sevenfold. Aparece en el álbum pero no me deja descargar ni reproducir. Vivo en Paraguay, tengo Samsung Galaxy S3. ¿Alguien sabe por que sucede esto?

  • Casual Listener
  • No puedo descargar el tema "Sabe Me" del álbum "Nightmare" de Avenged Sevenfold. Aparece en el álbum pero no me deja descargar ni reproducir. Vivo en Paraguay, tengo Samsung Galaxy S3. ¿Alguien sabe ...
  • juniorzarza30
  • Casual Listener
  • 115 Views
  • 1 replies
  • 0 likes
  • 115 Views
  • 1 replies
  • 0 likes

Four five seconds by rihanna

Why "Four Five Seconds" by rihanna ia not on spotify?

  • Newbie
  • Why "Four Five Seconds" by rihanna ia not on spotify?
  • MircoKing
  • Newbie
  • 5375 Views
  • 6 replies
  • 3 likes
  • 5375 Views
  • 6 replies
  • 3 likes

Env: prod