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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6476 Views

0 replies

7 likes

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  • 7 likes

Spotify deletes all playlists and offline music

Hello everyone,I use spotify premium together with another person. 3 days ago, Spotify started to delete all playlists and offline music I had(the other user lost his music and the playlists too). So I went on the Spotify page and used the playlist r...

Casual Listener

Hello everyone, I use spotify premium together with another person. 3 days ago, Spotify started to delete all playlists and offline music I had(the other user lost his music and the playlists too). ...

pimp13

Casual Listener

517 Views

2 replies

0 likes

  • 517 Views
  • 2 replies
  • 0 likes

new samsung a3 handset

Help.please.I've just had a replacement samsung a3 and everything (contacts etc)has been restored but not my apps.I've installed spotify again but can't log in...it just keeps saying 'you already gave an account'...

Newbie

Help.please.I've just had a replacement samsung a3 and everything (contacts etc)has been restored but not my apps.I've installed spotify again but can't log in...it just keeps saying 'you already gav...

snoozecriminal

Casual Listener

524 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify is constantly deleting my offline tracks

Hello, I have a similar problem like this casehttps://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925 Since I have a new SD Card the music I downloaded is constantly deleting itse...

Casual Listener

Hello,   I have a similar problem like this case https://community.spotify.com/t5/Help-Android/Spotify-is-constantly-deleting-my-offline-tracks/m-p/116500/highlight/true#M6925   Since ...

Bittencourt

Spotify Star

2519 Views

4 replies

0 likes

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Cant sync some songs to samsung galxy s6 device

I have a local file with my music. I can play it on spotify from my destop jsut fine, but when I try to play it on my phone about 50% of the songs won't play and is greyed out. Edit: I just figured out something, All songs were download from youtube....

Newbie

I have a local file with my music.  I can play it on spotify from my destop jsut fine, but when I try to play it on my phone about 50% of the songs won't play and is greyed out.   Edit: I...

270 Views

0 replies

0 likes

  • 270 Views
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Playlists Stopping After Every Track, Also Two-Seconds of Silence Towards the End of Every Track

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of each track. I don't usually have crossfade turned o...

Casual Listener

Every since the last update this past weekend, Spotify has been inserting two seconds of silence towards the end of every track. The gaps consistently occur approximately 5 seconds before the end of ...

haleyjo

Regular

3416 Views

10 replies

3 likes

freeze
gaps
pause
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  • 3 likes

CAN"T MANAGE MY MUSIC!

Here's the situation: I was logged into my account on my phone and suddenly it restarted itself. All apps were deleted. I download spotify again, sign into my account and it says i have no music whatsoever. But when i search my username, i can see al...

Casual Listener

Here's the situation:   I was logged into my account on my phone and suddenly it restarted itself. All apps were deleted. I download spotify again, sign into my account and it says i have no m...

clyph10

Casual Listener

541 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Sharing the queue between devices works inconsistently with Premium (Android+Linux)

I use Spotify on two devices: * phone (Android KitKat)* laptop (Debian Jessie VM) When I did not have Premium, it worked well predicably, i.e. all the devives have their own queues. When I have Premium, it gets less predicable. When I switch between ...

Regular

I use Spotify on two devices:   * phone (Android KitKat) * laptop (Debian Jessie VM)   When I did not have Premium, it worked well predicably, i.e. all the devives have their own queue...

v6ak

Regular

686 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

wrong language

my ads and titles come up in Spanish. How do I change it back to English?

Newbie

my ads and titles come up in Spanish. How do I change it back to English?

Bittencourt

Spotify Star

334 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

2 second break at the end of every track with BT

I have been streaming Spotify music to my car stereo for about 9 months now, mostly without problems. Since the last update to 4.5.0.820 however, there is a break of about 2 seconds nearly at the end of every track. It's mostly during fade out of the...

Music Fan

I have been streaming Spotify music to my car stereo for about 9 months now, mostly without problems. Since the last update to 4.5.0.820 however, there is a break of about 2 seconds nearly at the end...

Rick_Blaine

Music Fan

891 Views

5 replies

0 likes

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HELP! Local files not syncing!

This has been happening since yesterday. For some unknown reason, my local file songs have been refusing to download. I'm connected by the same wifi and all of other requirements needed, I've never had any problems downloading local files, this is on...

Casual Listener

This has been happening since yesterday. For some unknown reason, my local file songs have been refusing to download. I'm connected by the same wifi and all of other requirements needed, I've never h...

jlee_asakura

Casual Listener

421 Views

2 replies

0 likes

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Spotify connect does not work

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it just say "connecting" for a few seconds then nothing h...

Newbie

I have a Pioneer Vsx-830 receiver and Im having problem using this with Spotify on both Andriod and Ipad since last week. On my device I get The option to connect to Vsx-830 but when I connect it jus...

madbri

Newbie

662 Views

1 replies

0 likes

Spotify Conect
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android - desktop file transfer

can i download my playlist in my desktop pc ,then copy all the files and transfer it to my android phone with a usb cable . because my wifi is too slow and takes too much time to download with my phone ( my internet connection on pc is faster ). or ,...

Newbie

can i download my playlist in my desktop pc    ,then  copy all the files and transfer it to my android phone with a usb cable  . because my  wifi  is too slow and t...

Bittencourt

Spotify Star

256 Views

1 replies

0 likes

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  • 1 replies
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Premium

I just paid for premium and I go to my account and it's attempting to make me pay again for premium.

Newbie

I just paid for premium and I go to my account and it's attempting to make me pay again for premium.

user-removed

Not applicable

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
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Delete linking

HOW Do I DELETE LINKING VIA Spotify URL AND URI ? And link just through Facebook? Thank you for any replies.

Regular

HOW Do I DELETE LINKING VIA Spotify URL AND URI ? And link just through Facebook? Thank you for any replies.

user-removed

Not applicable

422 Views

1 replies

0 likes

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  • 1 replies
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Linking

HOW Do I DELETE LINKING SPOTIFY TO FACEBOOK'S VIA URL AND URI?  

Regular

HOW Do I DELETE LINKING SPOTIFY TO FACEBOOK'S VIA URL AND URI?    

225 Views

0 replies

0 likes

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Shuttle Play in Songs keeps stoping

Hello, I am a premiun user and in my android tablet any time i play my songs. The songs keeps stoping at the end and to going ahead to the other song. I am getting tired of this. Please fix it.

Regular

Hello,   I am a premiun user and in my android tablet any time i play my songs. The songs keeps stoping at the end and to going ahead to the other song. I am getting tired of this. Please fix ...

273 Views

0 replies

0 likes

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Galaxy Tab 4 wifi 10.1 play only shuffle

Sorry for my bad englishMy device: Galaxy Tab 4 10.1 wi-fi SM-T530, Android 4.4.2Have a free subscription login with facebook account, for several months have played my prefer songs whitout problems: "click" on song in my or suggested play list and p...

Newbie

Sorry for my bad english My device: Galaxy Tab 4 10.1 wi-fi SM-T530, Android 4.4.2 Have a free subscription login with facebook account, for several months have played my prefer songs whitout pro...

261 Views

0 replies

0 likes

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Unknown Connected Devices

I see some devices that are not mine. I tried "SIGN OUT EVEYHERE", didn't work. Then I changed my password and tried "SIGN OUT EVEYHERE" again but I can still se them. The thing is I cant see them from Desktop application. Only Android shows them. Ho...

Casual Listener

I see some devices that are not mine. I tried "SIGN OUT EVEYHERE", didn't work. Then I changed my password and tried "SIGN OUT EVEYHERE" again but I can still se them. The thing is I cant see th...

326 Views

0 replies

0 likes

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Solved!! "Silent" playing of songs

I am using Spotify on my Android for what I have always used it for, and for what it was originally intended. That ones makes playlists, downloads them then plays them once downloaded. Although the playlist is now all on the device, Spotify in the la...

Roadie

I am using Spotify on my Android for what I have always used it for, and for what it was originally intended.   That ones makes playlists, downloads them then plays them once downloaded. &nbs...

Joe

Community Legend

13741 Views

9 replies

5 likes

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Cannot select Explicit songs while streaming to Chromcast

I couldn't see any other threads about this but I am unable to select explicit songs on my phone when streaming to my Chromecast. It will play explicit songs randomly through the playlist but I cannot select them. If I disconnect, I can choose an exp...

Casual Listener

I couldn't see any other threads about this but I am unable to select explicit songs on my phone when streaming to my Chromecast. It will play explicit songs randomly through the playlist but I canno...

user-removed

Not applicable

660 Views

3 replies

1 likes

  • 660 Views
  • 3 replies
  • 1 likes