Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1281 Views

0 replies

5 likes

  • 1281 Views
  • 0 replies
  • 5 likes

Playlist stops

When I am listening my playlist (it does not matter if online or offline) until 10 minutes it stops and I have to klick play button again to start listening and this repeats again and again

Newbie

When I am listening my playlist (it does not matter if online or offline) until 10 minutes it stops and I have to klick play button again to start listening and this repeats again and again

jonasherdegen

Community Legend

980 Views

1 replies

0 likes

  • 980 Views
  • 1 replies
  • 0 likes

Shuffle

So i made my own playlist and then hit shuffle. But yet it doesnt shuffle i hear the same songs over and over and then others i never hear. Is there a setting i can change?

Newbie

So i made my own playlist and then hit shuffle. But yet it doesnt shuffle i hear the same songs over and over and then others i never hear. Is there a setting i can change?

jean3601

Community Legend

376 Views

1 replies

0 likes

  • 376 Views
  • 1 replies
  • 0 likes

Recently Played Section Problem

I don't know if it happens only to me or it is a common feature of recently played section on android platform. The problem is: When I tap on some recently played album or artist, I can only see my saved songs of that album or artist(if there are any...

Screenshot_2015-10-07-19-44-11.png Screenshot_2015-10-07-19-44-30.png Screenshot_2015-10-07-19-44-47.png

Newbie

I don't know if it happens only to me or it is a common feature of recently played section on android platform. The problem is: When I tap on some recently played album or artist, I can only see my s...

Usemyemail27450

Regular

724 Views

1 replies

1 likes

Android
Recently Played
  • 724 Views
  • 1 replies
  • 1 likes

Spotify not being picked up by Ford Sync

Hi guysI have a Ford Fiesta with SYNC and AppLink. I was using it fine about 3 hours ago, left my car and returned and now it won't find spotify. My other apps are being picked up by the system fine. Is anyone else having issues at the moment?

Newbie

Hi guys I have a Ford Fiesta with SYNC and AppLink. I was using it fine about 3 hours ago, left my car and returned and now it won't find spotify. My other apps are being picked up by the system f...

kelvin1950

Casual Listener

1034 Views

1 replies

0 likes

Bluetooth problems
Ford SYNC
  • 1034 Views
  • 1 replies
  • 0 likes

Solved!! Tracks added directly to playlist don't show under artist?

So sorry if this has been asked a million different ways already - I'm quite new to Spotify premium and I don't think I have quite got to grips with how it works yet. Yesterday I spent something like 4 hours importing as many tracks I could find on t...

Casual Listener

So sorry if this has been asked a million different ways already - I'm quite new to Spotify premium and I don't think I have quite got to grips with how it works yet.   Yesterday I spent somet...

user-removed

Not applicable

1967 Views

3 replies

1 likes

  • 1967 Views
  • 3 replies
  • 1 likes

internet connection

Having trouble connecting to internet! 

Newbie

Having trouble connecting to internet! 

DavidGrowth

Casual Listener

662 Views

3 replies

1 likes

  • 662 Views
  • 3 replies
  • 1 likes

[Android][Other] Implement bluetooth ffwd & rewind on android from connected cars

When i play spotify on my android phone, controlling it from my car (Volvo v40 2013) via bluetooth, everything seems to work well except the fast forward and rewind buttons on my car. Nothing happens when i press and hold them.It should be a very sim...

Casual Listener

When i play spotify on my android phone, controlling it from my car (Volvo v40 2013) via bluetooth, everything seems to work well except the fast forward and rewind buttons on my car. Nothing happens...

alexzter91

Regular

991 Views

1 replies

3 likes

Android
Other
  • 991 Views
  • 1 replies
  • 3 likes

get libspotify app key other than web access

Is there any API call, or programmatic way to get get libspotify app key, other than web access? I need to use libspotify API, but want to get the app key other than: https://devaccount.spotify.com/my-account/keys/ Thanks.

Casual Listener

Is there any API call, or programmatic way to get get libspotify app key,  other than web access?   I need to use libspotify API, but want to get the app key other than: https:/...

Daniel

Community Legend

534 Views

1 replies

0 likes

  • 534 Views
  • 1 replies
  • 0 likes

No accessorisk to premium facilities

I AM nok upgraded to premium which is confirmed when trying to connect by phonenumber in Spotify. But have No acces to tre facilities.Have reinstalled app and restartet phone without succes.

Newbie

I AM nok upgraded to premium which is confirmed when trying to connect by phonenumber in Spotify. But have No acces to tre facilities. Have reinstalled app and restartet phone without succes.

KatesHere

Community Legend

324 Views

1 replies

0 likes

  • 324 Views
  • 1 replies
  • 0 likes

Songs won't play

My songs start play for 2 or 3 seconds then pause and won't play my premium subscription just got paid and still its not working. HELP!!!!!!

Newbie

My songs start play for 2 or 3 seconds then pause and won't play my premium subscription just got paid and still its not working. HELP!!!!!!

Jordi

Community Legend

297 Views

1 replies

0 likes

  • 297 Views
  • 1 replies
  • 0 likes

Long delay after each song when playing a non downloaded playlist - or just don't start again!

Hopefully someone can help, whenever i'm playing a playlist that i haven't downloaded it stops playing after each song and i have to go back in to start the playlist again. This doesn't happen with playlists i've downloaded to my Samsung phone. I've ...

Newbie

Hopefully someone can help, whenever i'm playing a playlist that i haven't downloaded it stops playing after each song and i have to go back in to start the playlist again. This doesn't happen with p...

310 Views

0 replies

0 likes

  • 310 Views
  • 0 replies
  • 0 likes

Impossible to deactivate shuffle when playing my playlist !

I am getting quite pissed because I have worked hours to organize my playlist and I cannot deactivate shuffle when I play those playlist. This happens either on my android phone or windows pc (impossible to deactivate ctrl S). Also I don't understand...

Music Fan

I am getting quite pissed because I have worked hours to organize my playlist and I cannot deactivate shuffle when I play those playlist.   This happens either on my android phone or windows p...

OviiiOne

Community Legend

357 Views

1 replies

0 likes

  • 357 Views
  • 1 replies
  • 0 likes

Help, the songs pause automaticly after 1second playing

If i want to listing to a song, it pauses after 1 second of playing. There is no error notification in the screen. It is terrible.

Newbie

If i want to listing to a song, it pauses after 1 second of playing. There is no error notification in the screen. It is terrible. 

Daniel

Community Legend

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

HELP! android 6.0

hi! i have a Motorola Moto G (3gn) and one external SD like internal memory...somebody can use the "external memory"? because my spotify app, use the "internal memory"...tnks a lot if you answer my question!.

Newbie

hi! i have a Motorola Moto G (3gn) and one external SD like internal memory... somebody can use the "external memory"? because my spotify app, use the "internal memory"... tnks a lot if you answer ...

Daniel

Community Legend

372 Views

1 replies

0 likes

  • 372 Views
  • 1 replies
  • 0 likes

Offline mode on Android: Auto download

Hey everyone, I don't usually do this but I thought I give it a shot. I just have to ask if there's a way to keep offline mode on but not have it download every single song you save into your library. I love being able to have high-quality songs on t...

Casual Listener

Hey everyone,   I don't usually do this but I thought I give it a shot. I just have to ask if there's a way to keep offline mode on but not have it download every single song you save into you...

1214226842

Casual Listener

1703 Views

4 replies

0 likes

Android
Auto download
offline mode
  • 1703 Views
  • 4 replies
  • 0 likes

Solved!! S7 edge cannot lunch the app

I cannot lunch the app on my s7. Black screen and a notification saying un unable to find storage...Presse help!

Casual Listener

I cannot lunch the app on my s7. Black screen and a notification saying un unable to find storage... Presse help!

Darkneo

Casual Listener

940 Views

5 replies

0 likes

  • 940 Views
  • 5 replies
  • 0 likes

Voice Recognition App - Android

I'm an app developer and I just launched an app that allows users to control their Spotify player through voice commands. I'm looking for feedback on the product, so if you went to https://play.google.com/store/apps/details?id=com.tmacstudios.spotify...

Newbie

I'm an app developer and I just launched an app that allows users to control their Spotify player through voice commands. I'm looking for feedback on the product, so if you went to https://play....

474 Views

0 replies

0 likes

  • 474 Views
  • 0 replies
  • 0 likes

Solved!! no internet connectrion

hello.im having trouble with the android spotify app on my galaxy s5. sometimes when im listening to my music it suddenly stops. when i try to open the app the only thing is get is a black screen with the green loading circle. after a few seconds it ...

Casual Listener

hello. im having trouble with the android spotify app on my galaxy s5.  sometimes when im listening to my music it suddenly stops. when i try to open the app the only thing is get is a black s...

once130

Casual Listener

724 Views

4 replies

0 likes

  • 724 Views
  • 4 replies
  • 0 likes

Solved!! New phone and all is lost.

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...

Casual Listener

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a...

Nico

Community Legend

872 Views

4 replies

0 likes

new phone
  • 872 Views
  • 4 replies
  • 0 likes

spotify on motorola moto g

Hi guys, I hava a premium spotify account and motrolo moto g. Unfortunately, spotify is not working properly in the offline mode. In the offline mode it says that there are no songs available offline. Even though, I do have some songs available offli...

Newbie

Hi guys,    I hava a premium spotify account and motrolo moto g. Unfortunately, spotify is not  working properly in the offline mode.  In the offline mode it says that there ar...

sgoenczi

Casual Listener

2837 Views

1 replies

0 likes

  • 2837 Views
  • 1 replies
  • 0 likes