Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Mad4music
  • Visitor
  • 33011 Views
  • 62 replies
  • 25 likes
  • 33011 Views
  • 62 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 872809 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 872809 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25250 Views
  • 3 replies
  • 0 likes
  • 25250 Views
  • 3 replies
  • 0 likes

Using running mixes with beat matching over chromecast

How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is no such button?

  • Newbie
  • How do I use chromecast with the running mixes that have beat adjustment that can be matched with footfall? Normally I just click on "available devices" and it all works but on these mixes there is n...
  • 114 Views
  • 0 replies
  • 0 likes
  • 114 Views
  • 0 replies
  • 0 likes

Upgrade Premium

I upgraded to Premium Some months ago. Since several month i can t get any acces to iT . I listen to spotify through Sonos. I downloaded THE app again like mentioned on THE site .nothing

  • Visitor
  • I upgraded to Premium Some months ago. Since several month i can t get any acces to iT . I listen to spotify through Sonos. I downloaded THE app again like mentioned on THE site .nothing
  • kbrooksc
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • 146 Views
  • 1 replies
  • 0 likes

I cancelled my credit card but ...

But i can still use premium.I didnt pay for it.What should i do?

  • Newbie
  • But i can still use premium.I didnt pay for it.What should i do?
  • kbrooksc
  • Community Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Artists songs are missing

I have premium and I download and save a song by an artist the song saves but when I go to artist it shows 0 songs it's annoying because I may want to hear a certain song by an artist and I have to either remember the song title or go threw all their...

  • Newbie
  • I have premium and I download and save a song by an artist the song saves but when I go to artist it shows 0 songs it's annoying because I may want to hear a certain song by an artist and I have to e...
  • 121 Views
  • 0 replies
  • 0 likes
  • 121 Views
  • 0 replies
  • 0 likes

Local Files

~I'm trying to listen to a songthat's not available for streaming yet, as a local file in my computer. I also have the song in my android, but when i try to here the song in the phone, all i have is a cover! (it does'nt happens in the pc)!!! How can ...

  • Casual Listener
  • ~I'm trying to listen to a songthat's not available for streaming yet, as a local file in my computer. I also have the song in my android, but when i try to here the song in the phone, all i have is ...
  • gabrielge5
  • Casual Listener
  • 171 Views
  • 2 replies
  • 0 likes
  • 171 Views
  • 2 replies
  • 0 likes

Problem med musiken

Jag kommer ej åt min musik. När jag trycker på appen kommer det vara fram grön ring som står o snurrar. Händer inget mer

  • Casual Listener
  • Jag kommer ej åt min musik. När jag trycker på appen kommer det vara fram grön ring som står o snurrar. Händer inget mer
  • Humpila
  • Casual Listener
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Solved!! Can't log in with username

I'm no longer able to log in via the app using my user name (I have no Facebook account, so that's not an option). I can log in with the same credentials to the web app (and they worked fine on this forum) but the app tells me I'm using a bad usernam...

  • Casual Listener
  • I'm no longer able to log in via the app using my user name (I have no Facebook account, so that's not an option). I can log in with the same credentials to the web app (and they worked fine on this ...
  • pictipig
  • Casual Listener
  • 322 Views
  • 2 replies
  • 0 likes
  • 322 Views
  • 2 replies
  • 0 likes

Ses takilma

Merhaba s6 edge cihazında müzik dinlerken anlık takılmalar yaşıyorum seste problemi nasıl çözebilirim

  • Newbie
  • Merhaba s6 edge cihazında müzik dinlerken anlık takılmalar yaşıyorum seste problemi nasıl çözebilirim
  • 434 Views
  • 0 replies
  • 1 likes
  • 434 Views
  • 0 replies
  • 1 likes

Unable to Sync local files to Samsung S5

I am no longer able to sync my local files to my phone. Files that were synced are now unsynced. I have cleared the Spotify Cache. Redownloaded Spotify. Put the files an individual playlist and attempted to sync that.

  • Newbie
  • I am no longer able to sync my local files to my phone. Files that were synced are now unsynced. I have cleared the Spotify Cache. Redownloaded Spotify. Put the files an individual playlist and attem...
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Corrupted song file: Tame Impala - Let it happen

It skips about half-way through and comes to a stop unless I fast forward past the bad part. This happpens on Android, Mac, Web Player, whatever. The rest of the bands' songs are ok.

  • Newbie
  • It skips about half-way through and comes to a stop unless I fast forward past the bad part.     This happpens on Android, Mac, Web Player, whatever.  The rest of the bands' son...
  • 470 Views
  • 0 replies
  • 13 likes
  • 470 Views
  • 0 replies
  • 13 likes

Como cancelo mi suscripción premium?

Hola, verán quiero cancelar mi suscripción premium y no se como hacerlo, podrían ayudarme?

  • Newbie
  • Hola, verán quiero cancelar mi suscripción premium y no se como hacerlo, podrían ayudarme?
  • Taylor
  • Community Legend
  • 500 Views
  • 1 replies
  • 0 likes
  • 500 Views
  • 1 replies
  • 0 likes

How do I cancel my spotify premium account switch back to free account?

I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to customers and help them when customers sent them a emai...

  • Newbie
  • I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to cust...
  • Taylor
  • Community Legend
  • 218 Views
  • 1 replies
  • 0 likes
  • 218 Views
  • 1 replies
  • 0 likes

Playlist keeps stopping

Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one track, sometimes five tracks, ten tracks etc. Ive tried...

  • Newbie
  • Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one trac...
  • longelas
  • Casual Listener
  • 392 Views
  • 2 replies
  • 0 likes
  • Playlist problem
  • 392 Views
  • 2 replies
  • 0 likes

Não estou conseguindo ouvir os meus arquivos locais no android

A música nem aparece na playlist, só aparece se eu marcar a opção de mostrar musicas indisponiveis. Só esta tocando pelo computador.O PC e o celular estao na mesma rede, antes era só abrir o app no windows e no celular que automaticamente já conectav...

  • Newbie
  • A música nem aparece na playlist, só aparece se eu marcar a opção de mostrar musicas indisponiveis. Só esta tocando pelo computador. O PC e o celular estao na mesma rede, antes era só abrir o app no...
  • Bittencourt
  • Spotify Star
  • 3537 Views
  • 1 replies
  • 3 likes
  • 3537 Views
  • 1 replies
  • 3 likes

Upgraded to family

Will not let me log in after entering my details it comes up that I have already created an account. HELP

  • Newbie
  • Will not let me log in after entering my details it comes up that I have already created an account. HELP
  • Bittencourt
  • Spotify Star
  • 130 Views
  • 1 replies
  • 0 likes
  • 130 Views
  • 1 replies
  • 0 likes

Local files is missing

Hey guys,So i think 1 thing is missing om spotify mobile, an option to import files from sd card to your spotify.On the PC this is viable, does someone know how to do on android?

  • Newbie
  • Hey guys, So i think 1 thing is missing om spotify mobile, an option to import files from sd card to your spotify. On the PC this is viable, does someone know how to do on android?
  • navaira
  • Roadie
  • 260 Views
  • 1 replies
  • 1 likes
  • 260 Views
  • 1 replies
  • 1 likes

Seriously. Is it so never can get help from SPOTIFY and only can help each other..?!?!?

There are something seriously wrong with the local play. For me it worked well a couple of weeks ago, but now all crashes. I've tried different list's and manually copied all mp3's to a same folder, butt it still doesn't work. Same if I try another u...

  • Regular
  • There are something seriously wrong with the local play. For me it worked well a couple of weeks ago, but now all crashes. I've tried different list's and manually copied all mp3's to a same folder, ...
  • navaira
  • Roadie
  • 194 Views
  • 1 replies
  • 0 likes
  • 194 Views
  • 1 replies
  • 0 likes

Solved!! Shufleplay not playing the nest song

Shuffle play is not playing the next song. It act as if it is playing the song but there's no sound coming out the bar will go across the time will lower as if it playing but it won't play any music it'll play the first song that I initially click cl...

  • Newbie
  • Shuffle play is not playing the next song. It act as if it is playing the song but there's no sound coming out the bar will go across the time will lower as if it playing but it won't play any music ...
  • woodandrew90
  • Roadie
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Solved!! cant see any play button on individual songs on my htc one

Can anyone please help me .I have a HTC one and don't see any play button on individual songs. ( like you can on the web player).I can only save songs to my playlist and the shuffle play. (Very annoying).I have the latest version of spotify installed...

  • Casual Listener
  • Can anyone please help me .I have a HTC one and don't see any play button on individual songs. ( like you can on the web player). I can only save songs to my playlist and the shuffle play. (Very ann...
  • woodandrew90
  • Roadie
  • 6432 Views
  • 4 replies
  • 0 likes
  • HTC one no play button
  • 6432 Views
  • 4 replies
  • 0 likes

Solved!! Song starts in mute (LG Optimus G)

1) Everytime a song ends and another begins it becomes muted.2) If I pause a song, when I resume playing, it starts again from the beginning.My smartphone information is:Brand: LG (only internal memory)Model: Optimus G (E-987)OS version: Android 4.1....

  • Newbie
  • 1) Everytime a song ends and another begins it becomes muted. 2) If I pause a song, when I resume playing, it starts again from the beginning. My smartphone information is: Brand: LG (only interna...
  • Bittencourt
  • Spotify Star
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes