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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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[Android][Connect] Problem with Spotify App and sync

There is a serious problem with the spotify app on my phone. Basically, everytime I use my phone it queues up the same songs. Then when those songs finish playing, it queues up THOSE EXACT SAME SONGS. This is not me overeggagerating and saying "I'm s...

Regular

            There is a serious problem with the spotify app on my phone. Basically, everytime I use my phone it queues up the same songs. Then w...

401 Views

0 replies

0 likes

Android
Connect
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Songs starting without eq

When i play a song on spotify it starts for a split second without eq and on max volume, known issue?Samsung s4 active

Newbie

When i play a song on spotify it starts for a split second without eq and on max volume, known issue? Samsung s4 active

279 Views

0 replies

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Spotify closes itself at random intevals Samsung S5+

See title. I had this problem a few months ago but an update and a reinstall of the Spotify app made sure the app would not close anymore at random intervals.I updated my phone to Android version 5.0.2 last saturday and since that update the problem ...

Music Fan

See title. I had this problem a few months ago but an update and a reinstall of the Spotify app made sure the app would not close anymore at random intervals. I updated my phone to Android version 5...

Ayur

Music Fan

499 Views

2 replies

0 likes

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Solved!! i have a car with android auto but i cannot find spotify. It only has google play music??

I recently bought a 2015 VW golf which has android auto installed. I have connected my phone, (which is an HTC One M7) and android auto seems to work fine. The only issue is that a cant seem to find spofity. I have pressed on the music button but the...

Regular

I recently bought a 2015 VW golf which has android auto installed. I have connected my phone, (which is an HTC One M7) and android auto seems to work fine. The only issue is that a cant seem to find ...

H-rogers79

Newbie

89694 Views

16 replies

0 likes

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Offline Mode Forces Me to Log Back In

On a Galaxy S4. I recently came over from Rdio to Spotify. The entire offline experience in Rdio was miles better, but hey, this is what I have. The biggest problem is as follows. I start up Spotify, put it in offline mode. I queue up an album to pla...

Regular

On a Galaxy S4. I recently came over from Rdio to Spotify. The entire offline experience in Rdio was miles better, but hey, this is what I have.   The biggest problem is as follows. I start up...

rickwaugh57

Regular

666 Views

6 replies

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Solved!! Spotify no longer works on samsung phones??

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine. Then Sunday (01/17/16) I could no longer log in on my cell phone, only a black screen and after 2min it says th...

Casual Listener

So Friday (01/15/16) I was playing spotify from my phone via blue tooth and regualr head phone hook ups and it was working perfectly fine.  Then Sunday (01/17/16) I could no longer log in on my ...

Granny41845

Casual Listener

843 Views

6 replies

2 likes

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Reset account

Hi, can I reset my spotify account so all my recent numbers dissapear?I already tried to delete them one by one but they come back. thanks.

Casual Listener

Hi, can I reset my spotify account so all my recent numbers dissapear? I already tried to delete them one by one but they come back.   thanks.

Jordi

Community Legend

407 Views

3 replies

0 likes

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Horrible Shuffle Play

Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence.This is the most obvious action, and what everyone I know...

Newbie

Sorry, I know this is in another thread. I'm cancelling my premium subscription. Just fed up with fighting against shuffle play.I just wanted to select an album and play through it in sequence. This...

djmikeystrange

Roadie

772 Views

1 replies

0 likes

Shuffle play
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Spotify stutters/pauses occasionally

I've been using Spotify premium for more than a year now and I have been able to stream music online and downloaded for the past 2 months on my Galaxy S4. Last week I started to notice Spotify was stuttering randomly In between songs. It usually stut...

Newbie

I've been using Spotify premium for more than a year now and I have been able to stream music online and downloaded for the past 2 months on my Galaxy S4. Last week I started to notice Spotify was st...

aodhokeady

Gig Goer

573 Views

1 replies

0 likes

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Descargo la app a mi samsung s6 y no me aparece en el escritorio

Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?

Newbie

Hola queria saber por que no me aparece la app de sporify en mi samsung s6. He intentado todo con una app vieja y con la actualizacion?

Steph_B

Roadie

324 Views

1 replies

0 likes

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Problems w/ saving playlists offline

Hey everyone! I'm having problems to sabe the playlists and albuns offline with the LTE. I've already changed the settings but it does not work yet... This started when i updated my Moto X Play to the Android 6.0

Newbie

Hey everyone! I'm having problems to sabe the playlists and albuns offline with the LTE. I've already changed the settings but it does not work yet... This started when i updated my Moto X Play to th...

Steph_B

Roadie

239 Views

1 replies

0 likes

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Solved!! FEATURE REQUEST - Searchable playlists

Hey!First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account.So my userstory is: As a user I would like to be able to search my playlists via search field to be able to listen to a sp...

Newbie

Hey! First of all, I love your app!! But unfortunately one thing is missing to get the maximum experience of the premium account. So my userstory is: As a user I would like to be able to search my ...

djmikeystrange

Roadie

473 Views

1 replies

0 likes

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Why do disliked songs...

...come back on "radio"?I have premium and it is f... annoying

Newbie

...come back on "radio"? I have premium and it is f... annoying

Bittencourt

Spotify Star

338 Views

1 replies

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4 Issues

I have been using Spotify for about 3 months on my Chromebook, Nexus tablet, and Galaxy phone. I like the depth of the library but can't figure out why the following features don't exist (at least to my knowledge):1--why can't I reorder my custom-mad...

Regular

I have been using Spotify for about 3 months on my Chromebook, Nexus tablet, and Galaxy phone. I like the depth of the library but can't figure out why the following features don't exist (at least to...

bmfc1

Regular

660 Views

2 replies

0 likes

Favorite Songs
Playlists
Recently Played
suggestions
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Offline problem

Hello everybody, When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?

Newbie

Hello everybody,   When I use the Spotify App on my phone (Samsung Galaxy SIII Mini), I can't access "My Songs". No problems with playlist. Anybody got any suggestions?

Steph_B

Roadie

230 Views

1 replies

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Android volume control of other device is easily broken

All other apps such as Undok or Chromecast have no issues.Spotify connects succesfully to other devices but loses correct volume control, especially after unlocking. HTC One M7. Please test and fix.

Regular

All other apps such as Undok or Chromecast have no issues. Spotify connects succesfully to other devices but loses correct volume control, especially after unlocking.   HTC One M7.   P...

Steph_B

Roadie

385 Views

3 replies

0 likes

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Solved!! Not Sound

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

Casual Listener

sometimes no sound at all. the song is playing but no sound. why? My phone: Sony Xperia Z5.

sihhiyekoprusu

Casual Listener

550 Views

2 replies

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Songs won´t stay offline

Hi,i have a problem similar to lots of others, but it does not seem to be exact the same problem. I mark some playlists as offline, the android app downloads, all fine. As long as I do not hear offline for a while, there is no re-download. As soon as...

Casual Listener

Hi, i have a problem similar to lots of others, but it does not seem to be exact the same problem. I mark some playlists as offline, the android app downloads, all fine. As long as I do not hear off...

Steph_B

Roadie

618 Views

3 replies

0 likes

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Logging on my account

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...

Visitor

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...

kbrooksc

Community Legend

258 Views

1 replies

0 likes

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Spotify deletes saved albums

Hello guys, I have the problem and have had it a couple of times that Spotify deletes my saved albums on Android Samsung Galaxy S5. It does not delete the playlists. The only way to recover the album names atleast is logging back on and after that yo...

Regular

Hello guys,   I have the problem and have had it a couple of times that Spotify deletes my saved albums on Android Samsung Galaxy S5. It does not delete the playlists. The only way to recover ...

gnkkda59

Regular

1236 Views

7 replies

0 likes

Other
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