Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6481 Views

0 replies

7 likes

  • 6481 Views
  • 0 replies
  • 7 likes

I don't see followers.

Hey. I have a problem. I'm using this app on android. That problem: i don't see any followers (i have, my friend told me that he saw it) and i don't see users that i follow. Maybe who knows what's goin' on? Anyone?

Visitor

Hey. I have a problem. I'm using this app on android. That problem: i don't see any followers (i have, my friend told me that he saw it) and i don't see users that i follow. Maybe who knows what's go...

user-removed

Not applicable

253 Views

1 replies

0 likes

  • 253 Views
  • 1 replies
  • 0 likes

Lost playlists

I had collated an extensive playlist on Spotify, unfortunately once I logged off my account, then later reconnected on my sumsung phone. All of my music and playlists had been removed. After repeated yet pointless attempts to contact support-spotify,...

Visitor

I had collated an extensive playlist on Spotify, unfortunately once I logged off my account, then later reconnected on my sumsung phone.  All of my music and playlists had been removed.  Af...

user-removed

Not applicable

329 Views

2 replies

0 likes

  • 329 Views
  • 2 replies
  • 0 likes

[Android][Other]

I have recently been using Spotify on a Droid Turbo 2 with the default lost screen enabled. With this lock screen swiping up allows user to see notifications or, if music is playing on most apps, control sonds with back, play/pause, and skip. This fe...

Newbie

I have recently been using Spotify on a Droid Turbo 2 with the default lost screen enabled. With this lock screen swiping up allows user to see notifications or, if music is playing on most apps, con...

lcolling

Community Legend

585 Views

3 replies

0 likes

Android
Other
  • 585 Views
  • 3 replies
  • 0 likes

No me es posible el uso de la memoria SD Android 6.0/I can not use the SD memory Android 6.0

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almacenamiento? I can not use the SD memory Android 6.0 I...

Visitor

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almace...

user-removed

Not applicable

2977 Views

4 replies

0 likes

  • 2977 Views
  • 4 replies
  • 0 likes

Sometimes Spotify on Android keeps resetting the shuffle button position

I'd like for the app to remember it until I reset it, I think this is the default behaviour for most music players.The only problem is, I couldn't find a way to consistently reproduce it yet.How to reproduce:I select a playlist, select first song to ...

Newbie

I'd like for the app to remember it until I reset it, I think this is the default behaviour for most music players. The only problem is, I couldn't find a way to consistently reproduce it yet. How ...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Solved!! Non funziona più

Scusate il mio spotify premium mi è stato offerto gratuitamente dalla vodafone. Un abbonamento annuale che dovrebbe scadere il 10/2016 mi sono arrivati dei messaggi dalla vodafone che mi dicono che è impossibile aggiornare il mio spotify e mantenere ...

Casual Listener

Scusate il mio spotify premium mi è stato offerto gratuitamente dalla vodafone. Un abbonamento annuale che dovrebbe scadere il 10/2016 mi sono arrivati dei messaggi dalla vodafone che mi dicono che è...

Bittencourt

Spotify Star

385 Views

1 replies

0 likes

  • 385 Views
  • 1 replies
  • 0 likes

Solved!! Occasionally, songs end too early

Hi everyone, I'm using Spotify on my Oneplus X (Android 5.1.1, Oxygen OS 2.1.3). When I'm listening to songs offline, and without WiFi, I occasionally experience songs ending too early, skipping to the next one before they have ended (mostly, the las...

Casual Listener

Hi everyone,   I'm using Spotify on my Oneplus X (Android 5.1.1, Oxygen OS 2.1.3). When I'm listening to songs offline, and without WiFi, I occasionally experience songs ending too early, skip...

JeroenRood

Casual Listener

4613 Views

4 replies

1 likes

  • 4613 Views
  • 4 replies
  • 1 likes

Extreme Quality Download Not Working

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream.Also streaming extreme quality songs will either stop 2 seconds before the end and not ...

Casual Listener

Normal quality works fine, the songs all download and work offline, but high or extreme doesn't. Only Around 1 in 20 songs work offline, the others need to stream. Also streaming extreme quality son...

thattallguy65

Casual Listener

1921 Views

4 replies

0 likes

Download error
extreme quality
Premium
quality
stops playing
  • 1921 Views
  • 4 replies
  • 0 likes

Solved!! Spotify connect and Denon

Good morning,my girlfriend in another house (and different network) is able to connect and play music on my heos device using spotify connect. Could you tell me why? I think it's not normal.The strange thing is that while Spotify plays music from ano...

Casual Listener

Good morning, my girlfriend in another house (and different network) is able to connect and play music on my heos device using spotify connect. Could you tell me why? I think it's not normal. ...

lpasqua

Casual Listener

686 Views

2 replies

0 likes

  • 686 Views
  • 2 replies
  • 0 likes

how is the new update?should i get it?

Is it more commercials,and more stupid changes or did they fix any/all of the crap theyv done to make it lame af?song limits,commercials,artist follow unfollow problem,lay out, recommercialing me everytime i change repeatedly you know it say half and...

Regular

Is it more commercials,and more stupid changes or did they fix any/all of the crap theyv done to make it lame af?song limits,commercials,artist follow unfollow problem,lay out, recommercialing me eve...

xleverc

Regular

277 Views

1 replies

0 likes

  • 277 Views
  • 1 replies
  • 0 likes

Cannot login

Using android and upon entering the details and pressing the login button. Spotify replied that I have created account. I clicking login button not sign up button.

Visitor

Using android and upon entering the details and pressing the login button. Spotify replied that I have created account. I clicking login button not sign up button.

user-removed

Not applicable

369 Views

2 replies

0 likes

  • 369 Views
  • 2 replies
  • 0 likes

Chromecast audio problems

I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and sometimes the cast device goes MIA from the tablet ...

Newbie

I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and ...

thinkjason

Newbie

1414 Views

4 replies

0 likes

  • 1414 Views
  • 4 replies
  • 0 likes

Spotify keeps deleting downloaded playlists.

I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances. one involving travel so I was left musicless when I needed it most. The other time being today So i look at my phone ...

Casual Listener

I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances.  one involving travel so I was left musicless when I needed i...

220 Views

0 replies

0 likes

  • 220 Views
  • 0 replies
  • 0 likes

deleting al my music

hey spotify and spotify users, yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475),I was downloading them again in the night and a phew minutes ago I looked again and it deleted 645 songs again.how can I solve this p...

Newbie

hey spotify and spotify users,   yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475), I was downloading them again in the night and a phew minutes ago I look...

485 Views

0 replies

0 likes

Deleting
deleting musics
discarding
not working
problem
problem with app speed for android
unable to play
  • 485 Views
  • 0 replies
  • 0 likes

I have a spotify account connected to my facebook that i do not use

I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tried the recommended method but since I log in with ...

Newbie

I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tr...

199 Views

0 replies

0 likes

  • 199 Views
  • 0 replies
  • 0 likes

Useless on htc one

The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use spotify when im not at home since i have all my mu...

Newbie

The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use...

181 Views

0 replies

0 likes

  • 181 Views
  • 0 replies
  • 0 likes

Acount Premium Fehler

Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehrWas soll ich tun ?

Newbie

Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehr Was soll ich tun ?

StarkerFisch

Newbie

403 Views

1 replies

0 likes

Premium
  • 403 Views
  • 1 replies
  • 0 likes

Solved!! This song is not available

Hi,I have spotify premium on my account.I can play every song from my PC with no ads or anything and it's great! I USED to be able to do the same from my phone/tablet which i use all the time, but in the last few days, about 50% of the songs I try to...

Newbie

Hi, I have spotify premium on my account. I can play every song from my PC with no ads or anything and it's great!   I USED to be able to do the same from my phone/tablet which i use all the...

Marces

Newbie

18544 Views

15 replies

1 likes

  • 18544 Views
  • 15 replies
  • 1 likes

OFFLINE MODE ISSUES

I am on deployment and have lost the ability to play any of my music offline. It said to go online and verify that you are a Premium member which I am and did and it still does not work. Unfortunately I will not be able to connect my devices to wifi ...

Newbie

I am on deployment and have lost the ability to play any of my music offline.  It said to go online and verify that you are a Premium member which I am and did and it still does not work.  ...

225 Views

0 replies

0 likes

  • 225 Views
  • 0 replies
  • 0 likes

my volume keeps changing while a song is playing

My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...

Casual Listener

My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...

driveflanger

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes