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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375590 Views

541 replies

34 likes

Account
Free
  • 375590 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7533 Views

0 replies

7 likes

  • 7533 Views
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  • 7 likes

Need a quicker way of viewing downloaded content

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been downloaded

Regular

It would be great if there was a way to show only downloaded content when in offline mode in the android app . Currently I have to search for the album or playlist before seeing whether it's been dow...

Daniel

Community Legend

713 Views

3 replies

0 likes

Offline Content
  • 713 Views
  • 3 replies
  • 0 likes

Solved!! Dear Spotify

Please change my country to Germany.I have followed you process given and your site does not let me change country.Now im led here.

Casual Listener

Please change my country to Germany. I have followed you process given and your site does not let me change country. Now im led here.

Daniel

Community Legend

891 Views

3 replies

0 likes

  • 891 Views
  • 3 replies
  • 0 likes

LG G4 not recognised

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter. Followed the guide, did a clean re-install, still nothing. Any ideas?

Roadie

Brand new phone, Marshmallow OS, phone wont be recognized by the Desktoop compter.   Followed the guide, did a clean re-install, still nothing.  Any ideas?

Daniel

Community Legend

463 Views

1 replies

0 likes

  • 463 Views
  • 1 replies
  • 0 likes

Block spotify from firewall

Hello Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and ANDROID?

Casual Listener

Hello    Someone know how to block by Firewall Spotify free and premium from IOS, PC, WEB and  ANDROID?  

Daniel

Community Legend

12054 Views

3 replies

0 likes

  • 12054 Views
  • 3 replies
  • 0 likes

Audio Ducking Triggered Frequently

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is turned on because of that feature; pressing the "mult...

Newbie

Ever since the most recent mobile update, there's a lot of actions that now trigger audio ducking on my phone. For instance: when Ambient Display is enabled, audio will fade out when the screen is tu...

863 Views

0 replies

1 likes

  • 863 Views
  • 0 replies
  • 1 likes

Allow users to disable album art on lock screen

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how many album covers are NSFW. I have been using this app...

Visitor

This feature needs to be allowed to be disabled. This is a no-brainer. People shouldn't necessarily be required to have this active. Imagine how many people use your app at work, then imagine how man...

Daniel

Community Legend

1246 Views

1 replies

3 likes

Android
Lock Screen Issues
nsfw album art
  • 1246 Views
  • 1 replies
  • 3 likes

offline playlists saved on my phone's device storage

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

Casual Listener

I'd like to have my offline playlists saved on my Samsung galaxy s4 cell phone device storage or even my sd card. Is this possible?

Daniel

Community Legend

322 Views

1 replies

0 likes

  • 322 Views
  • 1 replies
  • 0 likes

quality sound in my earphone

hello guys i hope i will find who can help me with this issueand from the beggining i am sorry for my english it is not quite goodi have note 5 and recently i updated to the latest virsion something called marshmellow i guessand as i remember the qua...

Newbie

hello guys  i hope i will find who can help me with this issue and from the beggining i am sorry for my english it is not quite good i have note 5 and recently i updated to the latest virsion...

Daniel

Community Legend

355 Views

1 replies

0 likes

  • 355 Views
  • 1 replies
  • 0 likes

NOTIFICATION SMARTPHONE

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE, SUCH AS OUTPUTOF NEW DISCS...

Newbie

HELLO , TO BE A LITTLE MORE TIME I NOT RECEIVE NOTIFICATION ON MY SMARTPHONE , SUCH AS OUTPUT OF NEW DISCS OF ARTISTS THAT FOLLOW . WHY? THANK YOU HELLO, TO BE A LITTLE MORE TIME I NOT RECEIVE NOTI...

Daniel

Community Legend

335 Views

1 replies

0 likes

  • 335 Views
  • 1 replies
  • 0 likes

Upgrade to Android 6.0 and access lost to microSD card

Hi,I have a LG G4 that had official Android 5.1 (no root)I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no wa...

Regular

Hi, I have a LG G4 that had official Android 5.1 (no root) I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access pro...

bhauptmann

Newbie

1133 Views

4 replies

1 likes

Android 6.0
LG G4
microSD
  • 1133 Views
  • 4 replies
  • 1 likes

Android app not working on mobile data (Moto G)

Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...

Casual Listener

Hello!   My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...

mrbeat88

Casual Listener

733 Views

4 replies

0 likes

  • 733 Views
  • 4 replies
  • 0 likes

available songs

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...

Visitor

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...

Daniel

Community Legend

510 Views

5 replies

0 likes

  • 510 Views
  • 5 replies
  • 0 likes

Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

Gig Goer

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...

jimblatzheim

Gig Goer

1654 Views

12 replies

0 likes

  • 1654 Views
  • 12 replies
  • 0 likes

Saving the same time multiple times

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...

Newbie

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...

190 Views

0 replies

0 likes

  • 190 Views
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Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

Newbie

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...

bertypreston

Newbie

600 Views

3 replies

1 likes

  • 600 Views
  • 3 replies
  • 1 likes

few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

Music Fan

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...

Daniel

Community Legend

603 Views

5 replies

0 likes

  • 603 Views
  • 5 replies
  • 0 likes

Spotify Android deletes downloaded Albums!

Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on my Vodafone Smart Ultra 6 phone. I recently got a new 64GB SD card an...

Casual Listener

Hi all,   First post here, took me longer than I'd like to admit to find out how to post, but I got there!   So I have spotify student premium (have had for like 3 years) and got it on ...

Daniel

Community Legend

392 Views

3 replies

0 likes

  • 392 Views
  • 3 replies
  • 0 likes

No me es posible el uso de la memoria SD Android 6.0/I can not use the SD memory Android 6.0

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almacenamiento? I can not use the SD memory Android 6.0 I...

Visitor

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almace...

user-removed

Not applicable

2997 Views

4 replies

0 likes

  • 2997 Views
  • 4 replies
  • 0 likes

Spotify Android screen comes to foreground during ad creating distraction during driving

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...

Newbie

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...

Daniel

Community Legend

373 Views

1 replies

0 likes

  • 373 Views
  • 1 replies
  • 0 likes

Long pauses between songs

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...

Newbie

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...

Daniel

Community Legend

808 Views

2 replies

1 likes

  • 808 Views
  • 2 replies
  • 1 likes