Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396830 Views

547 replies

35 likes

Account
Free
  • 396830 Views
  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8472 Views

0 replies

7 likes

  • 8472 Views
  • 0 replies
  • 7 likes

Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

Newbie

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...

bertypreston

Newbie

644 Views

3 replies

1 likes

  • 644 Views
  • 3 replies
  • 1 likes

few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

Music Fan

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...

Daniel

Community Legend

715 Views

5 replies

0 likes

  • 715 Views
  • 5 replies
  • 0 likes

Spotify Android deletes downloaded Albums!

Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on my Vodafone Smart Ultra 6 phone. I recently got a new 64GB SD card an...

Casual Listener

Hi all,   First post here, took me longer than I'd like to admit to find out how to post, but I got there!   So I have spotify student premium (have had for like 3 years) and got it on ...

Daniel

Community Legend

414 Views

3 replies

0 likes

  • 414 Views
  • 3 replies
  • 0 likes

No me es posible el uso de la memoria SD Android 6.0/I can not use the SD memory Android 6.0

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almacenamiento? I can not use the SD memory Android 6.0 I...

Visitor

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almace...

user-removed

Not applicable

3024 Views

4 replies

0 likes

  • 3024 Views
  • 4 replies
  • 0 likes

Spotify Android screen comes to foreground during ad creating distraction during driving

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...

Newbie

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...

Daniel

Community Legend

393 Views

1 replies

0 likes

  • 393 Views
  • 1 replies
  • 0 likes

Long pauses between songs

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...

Newbie

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...

Daniel

Community Legend

853 Views

2 replies

1 likes

  • 853 Views
  • 2 replies
  • 1 likes

Failing to launch my playlists

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen every day) are now showing as unavaible if I got no internet...

Visitor

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen ever...

Daniel

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

cannot delete windows media player folder

somebody tell me how do I delete windows media player folder on spotify

Newbie

somebody tell me how do I delete windows media player folder on spotify

Daniel

Community Legend

1117 Views

1 replies

0 likes

delete folder
  • 1117 Views
  • 1 replies
  • 0 likes

Playlist folders (AGAIN)

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

Casual Listener

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

Daniel

Community Legend

365 Views

2 replies

0 likes

  • 365 Views
  • 2 replies
  • 0 likes

Spotify losts bluetooth connection

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up after every song and it needs to be reconnected aft...

Regular

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up ...

jonifister

Newbie

1008 Views

4 replies

0 likes

  • 1008 Views
  • 4 replies
  • 0 likes

Solved!! Storage of music to SD Card

I have tried to follow the steps for storage of music to an SD Card but when I get to the step 'storage' it's NOT available in settings.

Visitor

I have tried to follow the steps for storage of music to an SD Card but when I get to the step 'storage' it's NOT available in settings.

user-removed

Not applicable

576 Views

2 replies

0 likes

  • 576 Views
  • 2 replies
  • 0 likes

Playlist order

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

Casual Listener

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

rossmsw

Casual Listener

331 Views

1 replies

0 likes

  • 331 Views
  • 1 replies
  • 0 likes

Complaint: There's a new window pane when I view Playlists that is pretty useless...

Nexus 7 2013: I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that was not there before. Problem is, this is UTTERLY USELES...

Newbie

Nexus 7 2013:  I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that...

344 Views

0 replies

0 likes

Playlist feature
please fix
Useless
  • 344 Views
  • 0 replies
  • 0 likes

Spotify wont play over other apps on LG Risio

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to Three Days Grace.

Newbie

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to ...

Daniel

Community Legend

413 Views

1 replies

0 likes

  • 413 Views
  • 1 replies
  • 0 likes

white noise at the end of the song..

Hello everybody! Ive been listening to this song:https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL and 3:12 minutes into the song, there is this mindnumbing, white noise. Why? Has anyone else ever experienced this? What can I do to make it go awa...

Newbie

Hello everybody!   Ive been listening to this song: https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL   and 3:12 minutes into the song, there is this mindnumbing, white noise. ...

Daniel

Community Legend

561 Views

1 replies

0 likes

  • 561 Views
  • 1 replies
  • 0 likes

The EQ is not working on the Galaxy Note 5

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the developers to look into this because i pay premium y...

Newbie

I have had this issue and i know others with the same issue, no mater what you do the EQ does not seem to work at all on Galaxy Note 5 devices (5 different devices). I would seriously encourage the d...

Daniel

Community Legend

1031 Views

2 replies

0 likes

  • 1031 Views
  • 2 replies
  • 0 likes

Storage

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

Casual Listener

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

user-removed

Not applicable

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

Shows/podcasts

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

Casual Listener

I am a fairly new premium sub and don't have an option for shows or podcasts on my Android app or desktop. I'm in the UK. Am I missing something here?

user-removed

Not applicable

522 Views

1 replies

0 likes

  • 522 Views
  • 1 replies
  • 0 likes

always stop playing song when the songs playing just a half.

always stop playing song when the songs playing just a half. how can i solve it?every time stop in the half of the song.

Casual Listener

always stop playing song when the songs playing just a half.   how can i solve it? every time stop in the half of the song.

Daniel

Community Legend

844 Views

3 replies

0 likes

  • 844 Views
  • 3 replies
  • 0 likes

after resetting my phone, my spotify account is no longer premium. PLEASE HELP!!

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how to get it back! I signed up with fido and was given ...

Visitor

I had to factory reset my device due to issues with thr phone, following the reset i redownloaded spotify and signed in. Once i was signed in my account was no longer premium and i have no idea how t...

Daniel

Community Legend

1627 Views

3 replies

0 likes

  • 1627 Views
  • 3 replies
  • 0 likes