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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5416 Views

0 replies

6 likes

  • 5416 Views
  • 0 replies
  • 6 likes

Logging on my account

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password so I was eventually able to log in with the new pas...

Visitor

I was unable to log in to my account on my tab 4 so I logged myself out of my mobile app on my cell phone(also Samsung) and tried to log in again on the tab and no luck. I had to make a new password ...

kbrooksc

Community Legend

259 Views

1 replies

0 likes

  • 259 Views
  • 1 replies
  • 0 likes

Spotify deletes saved albums

Hello guys, I have the problem and have had it a couple of times that Spotify deletes my saved albums on Android Samsung Galaxy S5. It does not delete the playlists. The only way to recover the album names atleast is logging back on and after that yo...

Regular

Hello guys,   I have the problem and have had it a couple of times that Spotify deletes my saved albums on Android Samsung Galaxy S5. It does not delete the playlists. The only way to recover ...

gnkkda59

Regular

1237 Views

7 replies

0 likes

Other
  • 1237 Views
  • 7 replies
  • 0 likes

Vocals almost inaudible

Hi, I'm listening on Android and while the instrumentation sounds fine the vocals are very, very low in the mix, and are kind of muffled and "echo." I deleted data and cache numerous times, turned off normalize volume, made sure everything with my eq...

Newbie

Hi,    I'm listening on Android and while the instrumentation sounds fine the vocals are very, very low in the mix, and are kind of muffled and "echo." I deleted data and cache numerous t...

Steph_B

Roadie

1446 Views

1 replies

2 likes

  • 1446 Views
  • 1 replies
  • 2 likes

Solved!! Spotify automatically closes the instant I log in. No error message.

I decided to do a series of updates on my Samsung Galaxy S5 a few days ago. After the updates had completed I had several issues, but particularly with snapchat and Spotify. Whenever I open the app it simply disappears, as if I press the home button ...

Casual Listener

I decided to do a series of updates on my Samsung Galaxy S5 a few days ago. After the updates had completed I had several issues, but particularly with snapchat and Spotify. Whenever I open the app i...

Dav1dM

Casual Listener

768 Views

7 replies

0 likes

  • 768 Views
  • 7 replies
  • 0 likes

Fix bugs for Android App

Spotify premium is a rip off if you have an Android phone. The app is unresponsive and takes forever to load. If it is not fixed soon you will continue to lose customers, this is not a threat, it's a fact.

Newbie

Spotify premium is a rip off if you have an Android phone. The app is unresponsive and takes forever to load. If it is not fixed soon you will continue to lose customers, this is not a threat, it's a...

James

Spotify

1409 Views

1 replies

0 likes

problem with app speed for android
  • 1409 Views
  • 1 replies
  • 0 likes

Inadequate Google Wear Support and no Lossless on Premium.

Hello, so this is more to the Spotify staff more than anything. I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another provider (Google or Amazon). The problem is that Spotify has all my playlists...

Newbie

  Hello,   so this is more to the Spotify staff more than anything.   I have, for a while, been confused about whether to continue with my Spotify subscription or jump to another ...

543 Views

0 replies

2 likes

Google Wear
inadequate service
lossless
Premium
Sony Smartwatch 3
  • 543 Views
  • 0 replies
  • 2 likes

songs disapear

I have recently downloaded songs from an artist and I saved them so that I could listen later but when I went to listen to the songs they didn't even exist anymore but my friend still has the songs what's going on?

Newbie

I have recently downloaded songs from an artist and I saved them so that I could listen later but when I went to listen to the songs they didn't even exist anymore but my friend still has the songs w...

Steph_B

Roadie

240 Views

1 replies

0 likes

  • 240 Views
  • 1 replies
  • 0 likes

Bug

Every time a try to follow a radio station on spotify it doesn't allow me. And it's starting to get me angry because Its been doing this for over 6 months.

Casual Listener

Every time a try to follow a radio station on spotify it doesn't allow me. And it's starting to get me angry because Its been doing this for over 6 months.

Steph_B

Roadie

564 Views

3 replies

0 likes

bug
motorola
please fix
  • 564 Views
  • 3 replies
  • 0 likes

Spotify premium

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Contact customservice'. This came up tha first time i t...

Newbie

I got Spotify premium in x-mas present but now when im about to activate it via the nr on the back. But it gets error saying that "seems like this premium code is not guilty. Please try again or Cont...

kbrooksc

Community Legend

377 Views

1 replies

0 likes

Android 5.1.1
  • 377 Views
  • 1 replies
  • 0 likes

Spotify randomly stops working when connected mobile data

Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G mobile data when I am either at work to use Spotif...

Casual Listener

Recently I have run into an issue with my Spotify app where it will suddenly stop playing music and tell me that I'm not connected to the internet. I'm using a Verizon Ellipses 7 tablet. I use the 4G...

dereid99

Casual Listener

2317 Views

8 replies

1 likes

  • 2317 Views
  • 8 replies
  • 1 likes

Problem with spotify family

Hey, i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting. My question is how many people can be invited in the spotify family? And why can i not ...

Newbie

Hey,   i have a problem with spotify family. I invited my brother half a year ago and now i would like to invite my sister but i can´t find the button for inviting.    My question ...

Nico

Community Legend

306 Views

1 replies

0 likes

  • 306 Views
  • 1 replies
  • 0 likes

Connecting problems with spotify connect or app

Hello, suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi.But when i stopp the app by force or uninstall/install the spotify app then directly for a while it runs. I think it looses connec...

Newbie

Hello,   suddenly since two days i have the problem that i loose connection between my galaxy s6 and spotify connect wifi. But when i stopp the app by force or uninstall/install the spotify a...

ErikForsström

Casual Listener

359 Views

1 replies

0 likes

  • 359 Views
  • 1 replies
  • 0 likes

Spotify Android 6.0 SD Kart Sorunu.

LG G3 (Android 6.0) kullanıyorum. 5.0 kullanırken SD karta otomatik olarak depoluyordu. 6.0'a geçince Dahili hafızaya depolamaya başladı. Üç kez kaldırıp yeniden yüklememe rağmen sorunum çözülmedi. Hafıza kartınada biçimlendirip denedim. Galiba soeun...

Casual Listener

LG G3 (Android 6.0) kullanıyorum. 5.0 kullanırken SD karta otomatik olarak depoluyordu. 6.0'a geçince Dahili hafızaya depolamaya başladı. Üç kez kaldırıp yeniden yüklememe rağmen sorunum çözülmedi. H...

ykpumt1

Casual Listener

1568 Views

4 replies

1 likes

  • 1568 Views
  • 4 replies
  • 1 likes

Radio Stations on Android turned into playlists!

As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!)This is obviously not a normal bug but someone was asleep on the job: When I look at my radio station it looks like a normal playlist, but with the tex...

Gig Goer

As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!) This is obviously not a normal bug but someone was asleep on the job: When I look at my radio stat...

user-removed

Not applicable

968 Views

2 replies

0 likes

  • 968 Views
  • 2 replies
  • 0 likes

Spotify doesn't read anymore my offline music on sd card

Hi, I'm sorry for my English but I have a serious problem. I have saved all music into the external sd card, but every 3 days spotify doesn't read anymore all the files saved on sd, and starts to download in my internal storage. So I have to clear ca...

Newbie

Hi, I'm sorry for my English but I have a serious problem. I have saved all music into the external sd card, but every 3 days spotify doesn't read anymore all the files saved on sd, and starts to dow...

noirphenix81

Casual Listener

455 Views

4 replies

0 likes

  • 455 Views
  • 4 replies
  • 0 likes

Solved!! Why does Spotiy stop periodically for no reason?

Why does Spotify quite playing every so often for no reason? I running Android 5.02 on a Samsung Galaxy Tab S 10.1 with 32Gb.

Regular

Why does Spotify quite playing every so often for no reason?  I running Android 5.02 on a Samsung Galaxy Tab S 10.1 with 32Gb.

rhdroc

Regular

16845 Views

10 replies

0 likes

  • 16845 Views
  • 10 replies
  • 0 likes

Opt Out of Android Beta

Hi, I would like to opt out of the Android Beta, is there anyway to do this? I have been through the settings in Spotify on my phone, desktop app and web app but cannot find an option. I have also tried uninstalling the app but it seems the beta prog...

Regular

Hi,   I would like to opt out of the Android Beta, is there anyway to do this? I have been through the settings in Spotify on my phone, desktop app and web app but cannot find an option. I hav...

wilbarclay

Regular

5954 Views

4 replies

1 likes

Android
Beta
opt out
  • 5954 Views
  • 4 replies
  • 1 likes

Fido spotify

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

Newbie

Hi I just got my code from fido hub to get free spotify but I don't know where to enter the code?? Can someone help me please

jean3601

Community Legend

388 Views

1 replies

0 likes

  • 388 Views
  • 1 replies
  • 0 likes

Can't control volume on PC from phone on Spotify Connect (Nexus 5X)

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

Casual Listener

I recently switched from a S6 to a Nexus 5X and now I am unable to control the volume on my pc with my phone. When I try to increase the volume it pops up the volume control but it is stuck at 0.

884 Views

0 replies

1 likes

Spotify Connect Volume Control
Volume Control
  • 884 Views
  • 0 replies
  • 1 likes

my app won't download

It just says."go to settings to download using cellular"And I have a 3g connection and the download using cellular button is on toIf anyone could be of some help???

Casual Listener

It just says."go to settings to download using cellular" And I have a 3g connection and the download using cellular button is on to If anyone could be of some help???

bwhiz

Casual Listener

1294 Views

3 replies

0 likes

downloads issues
  • 1294 Views
  • 3 replies
  • 0 likes