Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and sometimes the cast device goes MIA from the tablet ...
I've just purchased a Google ChromeCast Audio "puck". Working perfectly with TuneIn radio but a disaster with Spotify. It constantly drops out when casting from my Android tablet. Sound stutters and ...
Newbie
1432 Views
4 replies
0 likes
I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances. one involving travel so I was left musicless when I needed it most. The other time being today So i look at my phone ...
I would say this issue has occurred twice since I resubscribed to spotify a month ago, under two completely different circumstances. one involving travel so I was left musicless when I needed i...
226 Views
0 replies
0 likes
hey spotify and spotify users, yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475),I was downloading them again in the night and a phew minutes ago I looked again and it deleted 645 songs again.how can I solve this p...
hey spotify and spotify users, yesterday when I looked at my phone I saw that all of my numbers were deleted (2.475), I was downloading them again in the night and a phew minutes ago I look...
490 Views
0 replies
0 likes
I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tried the recommended method but since I log in with ...
I have a spotify account that I can sign in to with my fb info that I do not use. I would like to deactivate that account so I can connect the premium spotify account that I do use. I have already tr...
205 Views
0 replies
0 likes
The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use spotify when im not at home since i have all my mu...
The app randomly freezes and regularly causes my entire phone to turn off. I've never had a problem like this and it only happens when i try to use spotify. I've cancelled my subscription. I only use...
189 Views
0 replies
0 likes
Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehrWas soll ich tun ?
Ich habe bereits eine Acount nach einer weile musste ich die App deinsterlieren habe sie aber am gleichen tag wieder insterliert und habe jetzt kein Premium mehr Was soll ich tun ?
Newbie
412 Views
1 replies
0 likes
Hi,I have spotify premium on my account.I can play every song from my PC with no ads or anything and it's great! I USED to be able to do the same from my phone/tablet which i use all the time, but in the last few days, about 50% of the songs I try to...
Hi, I have spotify premium on my account. I can play every song from my PC with no ads or anything and it's great! I USED to be able to do the same from my phone/tablet which i use all the...
Newbie
18604 Views
15 replies
1 likes
I am on deployment and have lost the ability to play any of my music offline. It said to go online and verify that you are a Premium member which I am and did and it still does not work. Unfortunately I will not be able to connect my devices to wifi ...
I am on deployment and have lost the ability to play any of my music offline. It said to go online and verify that you are a Premium member which I am and did and it still does not work. ...
233 Views
0 replies
0 likes
My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...
My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...
Community Legend
395 Views
1 replies
0 likes
My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and downloading all the songs over again but it didn't...
My volume keeps changing while I am playing a song offline I have it with every song even the songs I downloaded before this problem appeared. I've tried deleting the app and downloading it again and...
919 Views
0 replies
0 likes
Escuche una promocion de renovar tu cuenta a premium antes deo 31 de diciembre y de regalo te daban tres meses gratis, al yo renovar mi cuenta premium (antes del 31 de diciembre) 1 mes despues se termino mi subscripcion premium y no me dieron los 3 m...
Escuche una promocion de renovar tu cuenta a premium antes deo 31 de diciembre y de regalo te daban tres meses gratis, al yo renovar mi cuenta premium (antes del 31 de diciembre) 1 mes despues se ter...
Casual Listener
331 Views
1 replies
0 likes
I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and when I go back to the player and scroll back, it chan...
I am connected to wifi, and listening to a playlist I have saved offline. The audio quality is good, while suddenly it drastically drops to a very low quality. I can feel the change very well, and wh...
479 Views
0 replies
1 likes
Ein Kumpel von mir hatte eine 7 Tage probeversion vom Premiumdienst und ich habe mir jetzt auch einen spotify Account gemacht. Allerdings habe ich nicht die Möglichkeit eine 7 Tage probeversion zu starten.Bitte um Hilfe und Tipps wie ich mir diese pr...
Ein Kumpel von mir hatte eine 7 Tage probeversion vom Premiumdienst und ich habe mir jetzt auch einen spotify Account gemacht. Allerdings habe ich nicht die Möglichkeit eine 7 Tage probeversion zu st...
Newbie
47162 Views
9 replies
3 likes
I can't remove an Artist from my Recently played items? the 3 dots are not at the end as the others are.... Any help? Thanks,Matt
I can't remove an Artist from my Recently played items? the 3 dots are not at the end as the others are.... Any help? Thanks, Matt
437 Views
0 replies
1 likes
How can I remove an entry (artist, album, playlist) fro my recently played list?? []sRoger
How can I remove an entry (artist, album, playlist) fro my recently played list?? []s Roger
Spotify Legend
225752 Views
9 replies
14 likes
cant listen offline
cant listen offline
Community Legend
288 Views
1 replies
1 likes
i can`t download any playlist, because the app say that i already use 3 divices, what can i do to solve the problem? please help me
i can`t download any playlist, because the app say that i already use 3 divices, what can i do to solve the problem? please help me
Community Legend
296 Views
1 replies
1 likes
Hi For the last month or so I've been having an issue whereby when my phone is locked, Spotify will randomly start playing. It's usually a song on my starred list, or the last one I was listening to. Usually the song will begin playing when I push th...
Hi For the last month or so I've been having an issue whereby when my phone is locked, Spotify will randomly start playing. It's usually a song on my starred list, or the last one I was list...
800 Views
0 replies
1 likes
Hey guys, this has been wrecking my head for ages. I've seen a lot of people having the same problem here, whereby spotify decides to save to the phone's internal, very limited 16gb storage, instead of the more obvious external storage.I get that the...
Hey guys, this has been wrecking my head for ages. I've seen a lot of people having the same problem here, whereby spotify decides to save to the phone's internal, very limited 16gb storage,...
Newbie
1820 Views
3 replies
0 likes
I changed from an iPhone (erasing and selling the iPhone) to an Android, but after installing Spotify on the Android, Spotify thinks I already have 3 connected devices. I went to the website to "Offline Devices" and removed them all. I still can't do...
I changed from an iPhone (erasing and selling the iPhone) to an Android, but after installing Spotify on the Android, Spotify thinks I already have 3 connected devices. I went to the website to ...
305 Views
0 replies
0 likes
