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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

396864 Views

547 replies

35 likes

Account
Free
  • 396864 Views
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  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8483 Views

0 replies

7 likes

  • 8483 Views
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Playlist won't continue to play when out of the app

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% of the time.Is this an issue with Marshmallow?

Casual Listener

This is driving me crazy. I have a new S7 and when I play my playlist, if I go out of the app, the next song won't play. I have tried to reinstall it but no luck. It seems to work correctly only 15% ...

xelalex24

Casual Listener

557 Views

1 replies

0 likes

  • 557 Views
  • 1 replies
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Solved!! HELP!!! A device that's not mine keeps playing music on my account.

So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine. How do i stop this from happening?

Casual Listener

So just as the headline reads, I will have my spotify app randomly open and start playing music that i dont even listen to, and when i look at what device its playing on, its not one mine.   H...

xaiimstarx

Casual Listener

23234 Views

10 replies

0 likes

  • 23234 Views
  • 10 replies
  • 0 likes

Spotify app with premium account

I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update..Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good.If I don't close the app but go back to the desktop and I...

Casual Listener

I'm using spotify for 16 months now an I really loved it.. until my phone downloaded this update.. Now I'm paying 10€ per month for listening to music with an app, that doesn't work really good. If...

Aluna

Casual Listener

516 Views

2 replies

0 likes

  • 516 Views
  • 2 replies
  • 0 likes

Spotify is logging

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

Regular

I ask for my father. When he use spotify on mobile Phone or tablet, after playing some songs it disconnect and falls out. What can be the problem?

Vier1974

Regular

711 Views

6 replies

0 likes

  • 711 Views
  • 6 replies
  • 0 likes

Storage need help

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

Casual Listener

The first time I used premium it downloaded all songs without using any space on my driod turbo, but this time is downloading all the songs using space. What is going on?

Daniel

Community Legend

404 Views

1 replies

0 likes

  • 404 Views
  • 1 replies
  • 0 likes

Serious Security Issue - Someone I don't know on my account.

Dear Spotify, This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not acceptable. I've changed my password for security but this should ...

Visitor

Dear Spotify,   This is NOT the first time this happened. Someone keeps going on my Spotify to listen to random songs. Happens regardless of which wifi network I connect to. This is not accept...

Daniel

Community Legend

494 Views

1 replies

0 likes

  • 494 Views
  • 1 replies
  • 0 likes

Last fm Fehler

Servus, habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibung von Spotfy passt hier nicht. Ebenso kann ich in den Enste...

Casual Listener

Servus,   habe ständig die Meldung "Last.fm Fehler Benutzername oder Kennwort falsch" auf meinem Android-Handy. In den Settings lässt sich kein Benutzername/Kennwort einstellen, die Beschreibu...

Daniel

Community Legend

904 Views

1 replies

0 likes

  • 904 Views
  • 1 replies
  • 0 likes

Acer Z330 Android L Spotify 5.0.0.956 SD Card Storage

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS have trouble directing the storage to SD card. I d...

Casual Listener

Hello! I just want to share this. I have found a work around to put Spotify files in your SD card whilst using Android L. Android Lollipop's default storage is internal that is why we users of the OS...

rudieaparente

Casual Listener

457 Views

1 replies

0 likes

  • 457 Views
  • 1 replies
  • 0 likes

Spotify won't download music to SD card

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739. When setting up my phone I first turned it on and installed some stuff without an SD card in it, including spotify. Later I...

Regular

So I recently got a new phone, the acer liquid Z330 with android version 5.1.1 on it. The spotify app is on version 4.2.0.739.     When setting up my phone I first turned it on and ...

rudieaparente

Casual Listener

1236 Views

6 replies

0 likes

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  • 6 replies
  • 0 likes

Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

Newbie

Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...

jonasherdegen

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

Solved!! Downloading over 4g while wifi is active

Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what I thought was wifi. However, within a few minutes I burned t...

Casual Listener

Hello,   I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what ...

markrcosta

Casual Listener

682 Views

2 replies

0 likes

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  • 2 replies
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[STORY] Cover / Lockscreen REQUEST

Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now. Since an update your lockscreen changes to the album cover you are...

Newbie

Good evening ladies and gentlemen!   I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now.&n...

Daniel

Community Legend

509 Views

1 replies

1 likes

  • 509 Views
  • 1 replies
  • 1 likes

facebook connect

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me comnect.

Newbie

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me co...

Daniel

Community Legend

590 Views

1 replies

0 likes

  • 590 Views
  • 1 replies
  • 0 likes

My saved "Your Music" tracks have disappeared on my Android phone

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks a...

Newbie

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that...

heltrskeltr

Newbie

7496 Views

11 replies

9 likes

Android
disappearing tracks
Mobile
Music
phone
saved songs
your
Your Music
  • 7496 Views
  • 11 replies
  • 9 likes

Cancellation

I want to cancel my subscription

Visitor

I want to cancel my subscription

osornios

Spotify Star

778 Views

4 replies

0 likes

  • 778 Views
  • 4 replies
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Solved!! Music not saving to SD Card (Galaxy S5, latest version of Spotify)

Under App Info, Spotify says that it is storing downloaded songs on the SD card. Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify is actually downloading songs into the internal hard drive. I'...

Casual Listener

Under App Info, Spotify says that it is storing downloaded songs on the SD card.   Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify ...

dbr215

Newbie

25857 Views

16 replies

1 likes

  • 25857 Views
  • 16 replies
  • 1 likes

Galaxy S7 edge storage issues

Hello,I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card.However, all the data still shows up on phone storage instead of sd card storage.See screenshot...

Regular

Hello, I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card. However, all the data still shows up...

Daniel

Community Legend

2646 Views

3 replies

0 likes

6.0.1. Samsung S7
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Bluetooth Headset Kinivo BTH240 can't skip/play/pause tracks on Android

Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellphone is a Huawey Y550, if anyone has any idea i wou...

Regular

Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellp...

secretsuniverse

Regular

1000 Views

4 replies

0 likes

  • 1000 Views
  • 4 replies
  • 0 likes

I pay for premium but my Spotify will only play on shuffle.

I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to get help amd i pay $9.99 a month for what? For strai...

Newbie

I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to g...

Daniel

Community Legend

446 Views

1 replies

0 likes

  • 446 Views
  • 1 replies
  • 0 likes

Solved!! Reset to default settings...

Hi there! Is it possible tor reset the Android APP to its default settings?? []sRoger

Music Fan

  Hi there!   Is it possible tor reset the Android APP to its default settings??   []s Roger

Daniel

Community Legend

46820 Views

1 replies

2 likes

  • 46820 Views
  • 1 replies
  • 2 likes