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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1168 Views

0 replies

5 likes

  • 1168 Views
  • 0 replies
  • 5 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

Casual Listener

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...

user-removed

Not applicable

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Menu button next to track SHOULD NOT START PLAYING IT

Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...

Roadie

Next to the track there is a little menu button with 3 vertical dots.   There are times I click very carefully on this but it still moves to start playing the track.   That button DOES ...

user-removed

Not applicable

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

Newbie

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...

user-removed

Not applicable

560 Views

1 replies

0 likes

storage space
  • 560 Views
  • 1 replies
  • 0 likes

[Android][Running] Running

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...

Newbie

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is a...

user-removed

Not applicable

463 Views

1 replies

0 likes

Android
Running
  • 463 Views
  • 1 replies
  • 0 likes

Can't fast scroll down in playlist

Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you that this issue matters a lot to your users (who pays for premium and g...

Newbie

Dear Spotify,   I'm an Android app user.   I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you th...

Alx

Regular

3040 Views

4 replies

13 likes

  • 3040 Views
  • 4 replies
  • 13 likes

Local Files Playlists no longer working

I have looked through all similar threads and nothing has worked.Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. Now, no matter what I try, I cannot sync songs from my ...

Casual Listener

I have looked through all similar threads and nothing has worked. Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. ...

Bittencourt

Spotify Star

561 Views

5 replies

0 likes

  • 561 Views
  • 5 replies
  • 0 likes

Solved!! New phone and all is lost.

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...

Casual Listener

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a...

Daniel

Community Legend

869 Views

2 replies

0 likes

new phone
  • 869 Views
  • 2 replies
  • 0 likes

Mobile App stops audio playback

When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I can correct it by hitting pause & then play and it wi...

Music Fan

When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I ca...

Daniel

Community Legend

756 Views

3 replies

0 likes

Android 4.1.2
Mobile Phone
  • 756 Views
  • 3 replies
  • 0 likes

Solved!! Can't acces on Playlist

Hey guys,Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them back?When i want to open the playlist spotify is saying:...

Casual Listener

Hey guys, Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them bac...

Konni_W

Casual Listener

2810 Views

3 replies

0 likes

  • 2810 Views
  • 3 replies
  • 0 likes

Solved!! How to adjust kbps to 128

Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality right now to be safe but... am I?

Newbie

Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality rig...

Daniel

Community Legend

2544 Views

2 replies

0 likes

  • 2544 Views
  • 2 replies
  • 0 likes

Spotify connect stops connection to samsung soundbar

I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at the "available devices" screen again. Firmware of so...

Newbie

I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at t...

Daniel

Community Legend

1201 Views

1 replies

0 likes

  • 1201 Views
  • 1 replies
  • 0 likes

Problem trying to save my music into my sd

Hi all, I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong with your SD card. Check permissions and try again. I tried eve...

Regular

Hi all,   I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong wit...

fbonito

Regular

4030 Views

15 replies

3 likes

  • 4030 Views
  • 15 replies
  • 3 likes

Playlist sorting smartphone app

Regarding the Android- AND iOS App and sorting playlists One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or oldest added songs at top in my playlist with 1600+ songs M...

Newbie

Regarding the Android- AND iOS App and sorting playlists   One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or...

rhoada35

Newbie

524 Views

1 replies

1 likes

Android
iOS
  • 524 Views
  • 1 replies
  • 1 likes

Xperia Z3 issues

Could anybody help me in trying to solve my Xperia Z3 issue?Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save songs and will continue to redownload them after reopenin...

Newbie

Could anybody help me in trying to solve my Xperia Z3 issue? Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save so...

Bwear

Casual Listener

730 Views

2 replies

0 likes

Android
Download error
Playback problem
Playlist problem
SD-card
Stuttering Playback
Xperia
Z3 running
  • 730 Views
  • 2 replies
  • 0 likes

Offline mode and songs stopping

Hello All, I have downloaded Spotify onto my computer and mobile.On my mobile (Galaxy s6) I can use everything OK, But when i want to play music it plays around 2 songs then stops and shuts the App down and i have to go into it again. If i sit there ...

Casual Listener

Hello All,   I have downloaded Spotify onto my computer and mobile. On my mobile (Galaxy s6) I can use everything OK, But when i want to play music it plays around 2 songs then stops and...

heidi_thomas93

Casual Listener

485 Views

2 replies

0 likes

  • 485 Views
  • 2 replies
  • 0 likes

Solved!! Urbanears Plattan wireless android problems

Dear spotify community, I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality.However, I have one small problem. My problem is, when I try to use the headphones with spo...

Casual Listener

Dear spotify community,   I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality. However, I have one smal...

m0p13p

Casual Listener

4358 Views

4 replies

0 likes

Android
huawei
Plattan
Urbanears
  • 4358 Views
  • 4 replies
  • 0 likes

New Releases feature technical issue

Greetings..I am a Spotify premium listener currently utilizing an LG Volt/Android/Smartphone device. The problem Ive encountered is when I go to the "New Releases" section in the Browse area, when I go to scroll down through the listing & selections ...

Roadie

Greetings..I am a Spotify premium listener currently utilizing an LG Volt/Android/Smartphone device. The problem Ive encountered is when I go to the "New Releases" section in the Browse area, when I ...

Beltane575xx

Roadie

288 Views

1 replies

0 likes

  • 288 Views
  • 1 replies
  • 0 likes

Spotify-Client independently deletes offline tracks...

Hello!I'm using spotify premium-account @ my android-device.After downloading a playlist I switch to offline-mode.At once after setting offline mode spotify starts to delete serveral downloaded tracks from my sd-card.Spotify never erases a complete p...

Regular

Hello! I'm using spotify premium-account @ my android-device. After downloading a playlist I switch to offline-mode. At once after setting offline mode spotify starts to delete serveral downloaded...

2U1C1D3

Regular

453 Views

2 replies

0 likes

  • 453 Views
  • 2 replies
  • 0 likes

App won't open - Kein Speicherbereich gefunden

Hi, I am unable to open the Spotify app. It displays the Error Message: "Kein Speicherbereich gefunden - Speichereinst. des Gerätes überprüfen.This error suddenly appeared. Before I had no problem with my saved music. I have roughly 2 GB of Music on ...

Casual Listener

 Hi,   I am unable to open the Spotify app. It displays the Error Message: "Kein Speicherbereich gefunden - Speichereinst. des Gerätes überprüfen. This error suddenly appeared. Before I ...

Chris1692

Newbie

1471 Views

4 replies

0 likes

bug
Speicherbereich
  • 1471 Views
  • 4 replies
  • 0 likes

Thumbs down isnt working

When I thumbs down a song, the app doesn't care. I can thumbs down the song all day long and it will get played 2 songs later. Is this normal? I can tell that the thumbs up SORT OF works, but thumbs down is ridiculously broken. Very frustrating...in ...

Newbie

When I thumbs down a song, the app doesn't care.   I can thumbs down the song all day long and it will get played 2 songs later.   Is this normal?   I can tell that the thu...

travis3997

Casual Listener

986 Views

3 replies

1 likes

Radio
  • 986 Views
  • 3 replies
  • 1 likes