Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • 0x8EFABE4E
  • Newbie
  • 54885 Views
  • 68 replies
  • 25 likes
  • 54885 Views
  • 68 replies
  • 25 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Casual Listener
  • 27758 Views
  • 5 replies
  • 0 likes
  • 27758 Views
  • 5 replies
  • 0 likes

Solved!! Can't Opt out of beta

My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta still appeared. Please help.

  • Regular
  • My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta sti...
  • navaira
  • Roadie
  • 1109 Views
  • 2 replies
  • 0 likes
  • Android 5.1.1
    Beta
  • 1109 Views
  • 2 replies
  • 0 likes

problemas de streaming

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

  • Newbie
  • quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?
  • fuentesalexande
  • Newbie
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

I cant play any song on my android tablet

I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode Now I'm update app to lastest get. 4.9Delete and install app anain. But problem is still Help me plz. Thx. 4 ur kind

  • Newbie
  • I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode   Now I'm update app to lastest get. 4.9 Delete and install app anain. But problem is still   H...
  • Zamara74
  • Casual Listener
  • 353 Views
  • 2 replies
  • 0 likes
  • 353 Views
  • 2 replies
  • 0 likes

Spotify not being energy efficienent

Hi Spotify According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2efSpotify is only 50% as effective as Google music, can you please improve thi...

  • Newbie
  • Hi Spotify  According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2ef Spotify is ...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

Scrolling, 23/3

I can't fast scroll on my phone since the last update, i need it because now it is impossible to go to the bottom of my lists and therefor i can't listen to the new songs, it is horrible and need to be fixed asap, i am using spotify several hours eve...

  • Regular
  • I can't fast scroll on my phone since the last update, i need it because now it is impossible to go to the bottom of my lists and therefor i can't listen to the new songs, it is horrible and need to ...
  • Daniel
  • Community Legend
  • 417 Views
  • 1 replies
  • 0 likes
  • scroll bar
    Scrollwheel disappeared
  • 417 Views
  • 1 replies
  • 0 likes

Solved!! Am I sontributing to Nielsen Analytics

Google Play store states "Please note: This app features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. If you don't want to participate, you can opt-out within the ...

  • Roadie
  • Google Play store states "Please note: This app features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. If you don...
  • Daniel
  • Community Legend
  • 5111 Views
  • 9 replies
  • 2 likes
  • 3.70.833
  • 5111 Views
  • 9 replies
  • 2 likes

Signing in on Android ap

Can't seem to sign I'm on the Spotify ap button via the website. Any ideas?

  • Newbie
  • Can't seem to sign I'm on the Spotify ap button via the website. Any ideas?
  • Daniel
  • Community Legend
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

advertising

I have been noticing my videos for 30min of ad free music has not been playing I still get the 30 min but it doesn't give me the advertisingI just don't want to break the law by exploiting this glitch

  • Newbie
  • I have been noticing my videos for 30min of ad free music has not been playing I still get the 30 min but it doesn't give me the advertising I just don't want to break the law by exploiting this gli...
  • Daniel
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes

Playlist

HiI have created playlist but it does not play continueI have to forward. I tied logout then reinstalled SpotifyDid not work

  • Casual Listener
  • Hi I have created playlist but it does not play continue I have to forward. I tied logout then reinstalled Spotify Did not work
  • Daniel
  • Community Legend
  • 326 Views
  • 6 replies
  • 0 likes
  • 326 Views
  • 6 replies
  • 0 likes

Can I move around the order of the playlists themselves not the songs within them

I have lots of different playlists and I'm constantly adding more. Problem is, the older playlist get buried under the new playlist and I want certain playlist at the top in a pecking order that is not the same as the "most played" order. How can I t...

  • Newbie
  • I have lots of different playlists and I'm constantly adding more. Problem is, the older playlist get buried under the new playlist and I want certain playlist at the top in a pecking order that is n...
  • Daniel
  • Community Legend
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Solved!! Problem with the shuffle mode

Sorry for my English and thanks for the forum.I am a premium user, is there any way in the shuffle mode on Android that the songs in a playlist are not repeated?For example, one playlist has 4 songs. I want to listed the four songs after listening on...

  • Casual Listener
  • Sorry for my English and thanks for the forum. I am a premium user, is there any way in the shuffle mode on Android that the songs in a playlist are not repeated? For example, one playlist has 4 so...
  • albertovk
  • Casual Listener
  • 776 Views
  • 2 replies
  • 0 likes
  • 776 Views
  • 2 replies
  • 0 likes

Android speichert lokale Dateien nicht

Ich habe Spotify Premium und seit einiger Zeit speichert mein Android Handy, die am Pc hinzugefügten Dateien nicht mehr.Alle "Lösungen" die ich im Internet gefunden habe haben NICHTS gebracht, sei es app löschen neu installieren, Handy mit dem PC ver...

  • Newbie
  • Ich habe Spotify Premium und seit einiger Zeit speichert mein Android Handy, die am Pc hinzugefügten Dateien nicht mehr. Alle "Lösungen" die ich im Internet gefunden habe haben NICHTS gebracht, sei ...
  • jonasherdegen
  • Community Legend
  • 2686 Views
  • 1 replies
  • 0 likes
  • 2686 Views
  • 1 replies
  • 0 likes

Albums became partially synced?

So I usually have alot of full albums synced on my phone for easy play and minimal streaming. Today looking through my list of synced music, I noticed in all my synced albums that none were complete, some had 3 songs, some had 2, some 5. All my album...

  • Regular
  • So I usually have alot of full albums synced on my phone for easy play and minimal streaming. Today looking through my list of synced music, I noticed in all my synced albums that none were complete,...
  • jonasherdegen
  • Community Legend
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Podcast

I cant play my podcast on the desktop for some strange reson. The i have to play it from my phone and then i can't play it on my chrome cast. Is there a way to play podcast via chrome cast so i dont have to use headphone?I can play music via the chro...

  • Newbie
  • I cant play my podcast on the desktop for some strange reson. The i have to play it from my phone and then i can't play it on my chrome cast. Is there a way to play podcast via chrome cast so i dont ...
  • jonasherdegen
  • Community Legend
  • 437 Views
  • 1 replies
  • 0 likes
  • 437 Views
  • 1 replies
  • 0 likes

Chromecast audio troubles

Hi all, I've been having trouble with Spotify and my Chromecast audio for a while now, with some intermittent success. I'm a premium user, Nexus 5 and Chromecast audio and more often than not, when trying to cast Spotify I see this screen showing my ...

screenshot.png
  • Newbie
  • Hi all, I've been having trouble with Spotify and my Chromecast audio for a while now, with some intermittent success. I'm a premium user, Nexus 5 and Chromecast audio and more often than not, when t...
  • 280 Views
  • 0 replies
  • 0 likes
  • 280 Views
  • 0 replies
  • 0 likes

URGENTE - Usuário Premium

Depois da última atualização, todas minhas músicas simplesmente desapareceram do Android. Restaram somente as bandas que eu sigo e mesmo assim, nenhuma música. Gostaria de uma ajuda, por favor

  • Casual Listener
  • Depois da última atualização, todas minhas músicas simplesmente desapareceram do Android. Restaram somente as bandas que eu sigo e mesmo assim, nenhuma música. Gostaria de uma ajuda, por favor
  • Daniel
  • Community Legend
  • 299 Views
  • 3 replies
  • 0 likes
  • 299 Views
  • 3 replies
  • 0 likes

Android won't download local files from PC for offline playlists

I've noticed it stopped working after I upgraded to marshmallow OS on my HTC M8. I have the phone on the same wifi network, AND also have it connected to the PC via USB, but it refuses to download local files from the PC.I have both Spotify apps open...

  • Visitor
  • I've noticed it stopped working after I upgraded to marshmallow OS on my HTC M8.   I have the phone on the same wifi network, AND also have it connected to the PC via USB, but it refuses to do...
  • jennykb623
  • Casual Listener
  • 1368 Views
  • 14 replies
  • 0 likes
  • 1368 Views
  • 14 replies
  • 0 likes

Scrollwheel disappeared after update

Hi i updated the app on my Galaxy s6 and the scrollweel function isn't thereWill it come back?I really need it as it takes ages to scroll through my play list with 1500 songs/Emanuel

  • Newbie
  • Hi i updated the app on my Galaxy s6 and the scrollweel function isn't there Will it come back? I really need it as it takes ages to scroll through my play list with 1500 songs /Emanuel
  • Daniel
  • Community Legend
  • 502 Views
  • 1 replies
  • 1 likes
  • Scrollwheel disappeared
  • 502 Views
  • 1 replies
  • 1 likes

Android moto x 2nd gen 5.1 non-rooted - music pauses

I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music will play again.I have reloaded (deleted, reboot and r...

  • Newbie
  • I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music wil...
  • Daniel
  • Community Legend
  • 353 Views
  • 1 replies
  • 0 likes
  • Pausing playback
  • 353 Views
  • 1 replies
  • 0 likes

Recomendations

Hi. I'm a fairly new user to spotify, but not a newcommer in mobile music streaming (2 yers of dzr, and 2 g.music)I live in Finland, and I don't care or like finnish music and "whats hot in finland". Is it somehow possible to change setting (where?) ...

  • Newbie
  • Hi.  I'm a fairly new user to spotify, but not a newcommer in mobile music streaming (2 yers of dzr, and 2 g.music) I live in Finland, and I don't care or like finnish music and "whats hot in ...
  • Daniel
  • Community Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes