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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

114952 Views

27 replies

4 likes

  • 114952 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231163 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231163 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

590440 Views

79 replies

3 likes

  • 590440 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485122 Views

580 replies

42 likes

Account
Free
  • 485122 Views
  • 580 replies
  • 42 likes

Solved!! Android - Type of storage/maximum storage

Hi all, I have just joined Spotify on the Premium trial, loving it so far.I was wondering a few things.1. After looking through the Help and Guides, I was wondering is storage on Android (I have a HTC One M9) restricted to just SD cards? I have an ex...

Casual Listener

Hi all,   I have just joined Spotify on the Premium trial, loving it so far. I was wondering a few things. 1. After looking through the Help and Guides, I was wondering is storage on Android...

Sk1dMark

Casual Listener

1689 Views

2 replies

0 likes

  • 1689 Views
  • 2 replies
  • 0 likes

spotify not closing on Android

Spotify wont close on Android. Even when restart and reinstall. All other programs close accept spotify. Stays open. Incl when restart. Stay open

Newbie

Spotify wont close on Android. Even when restart and reinstall. All other programs close accept spotify. Stays open. Incl when restart. Stay open

Daniel

Community Legend

841 Views

1 replies

0 likes

  • 841 Views
  • 1 replies
  • 0 likes

Solved!! Yamaha Speakers not showing on AVAILABLE DEVICES

I play spotify through my YAMAHA speakers. Today, Spotify is not showing the speakers as an available device. I have tried on Android app and also Windows 10 and both are not locating the speakers. I know the speakers are connected to my network beca...

Visitor

I play spotify through my YAMAHA speakers.  Today, Spotify is not showing the speakers as an available device.   I have tried on Android app and also Windows 10 and both are not locating ...

Daniel

Community Legend

722 Views

1 replies

0 likes

  • 722 Views
  • 1 replies
  • 0 likes

Notification

The Artist I follow I'm not getting any notifications

Casual Listener

The Artist I follow I'm not getting any notifications

EilerWessel

Community Legend

874 Views

3 replies

0 likes

  • 874 Views
  • 3 replies
  • 0 likes

Instant deleting and Re-downloading of "offline" files

I've been searching ALL AROUND and there's still no fix for this.There are certain songs that i downloaded which cause Spotify to crash. And yes I verified it because none of the other songs cause this problem.Now the problem is that while I've alrea...

Newbie

I've been searching ALL AROUND and there's still no fix for this. There are certain songs that i downloaded which cause Spotify to crash. And yes I verified it because none of the other songs cause ...

677 Views

0 replies

0 likes

  • 677 Views
  • 0 replies
  • 0 likes

Sound problem

I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two times.No one else has my user and I have this problem o...

Newbie

I have premium, and it doesn't matter if I'm offline or with wi fi, the song keeps playing but there's no sound. And I have to forward the song so I can hear it. I already downloaded the app two time...

Daniel

Community Legend

844 Views

2 replies

0 likes

pauses
Play
sound
  • 844 Views
  • 2 replies
  • 0 likes

Spotify connects to Chromecast but doesnt play

Hey,I was wondering if anyone is having the same trouble as me when it comes to Spotify and Chromecast. I never have any issues connecting to Chromecast, as it always appears on Spotify's select device playlist. My trouble begins when I try to play m...

Newbie

Hey, I was wondering if anyone is having the same trouble as me when it comes to Spotify and Chromecast.   I never have any issues connecting to Chromecast, as it always appears on Spotify'...

yaddanz

Newbie

1055 Views

2 replies

0 likes

  • 1055 Views
  • 2 replies
  • 0 likes

Android marshmello

Issues with Spotify logging me off several times a day and resets my settings to factory settings every time logged off. Also lose my songs I downloaded. It's iriatating.

Newbie

Issues with Spotify logging me off several times a day and resets my settings to factory settings every time logged off. Also lose my songs I downloaded. It's iriatating.

DasPeter

Community Legend

721 Views

1 replies

0 likes

Android marsmello with motorola x pure phone.
  • 721 Views
  • 1 replies
  • 0 likes

Using spotify at funeral

Hey, random question here. There is a track on spotify that our family want to play at a funeral (unavailable elsewhere in time). The funeral location only has a CD player. Is there any way to burn spotify tracks onto CD? What other options would we ...

Newbie

Hey, random question here. There is a track on spotify that our family want to play at a funeral (unavailable elsewhere in time). The funeral location only has a CD player. Is there any way to burn s...

DasPeter

Community Legend

2269 Views

2 replies

0 likes

  • 2269 Views
  • 2 replies
  • 0 likes

Can't go back

I have a samsung s5. When I am in lock screen and shuffle my music i sometimes want to go back to previous song (i skip too fast) I only have a forward button or pause. No back button. How can I change this? I know my friends that have iphones can go...

Newbie

I have a samsung s5. When I am in lock screen and shuffle my music i sometimes want to go back to previous song (i skip too fast) I only have a forward button or pause. No back button. How can I chan...

Daniel

Community Legend

2556 Views

1 replies

0 likes

  • 2556 Views
  • 1 replies
  • 0 likes

not enough storage to download app

all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download anymore: 'didnt find enough storage to download' it sa...

Visitor

all of a sudden the spotify app on my adroid started to complain about storage, whilst the storage room is very big still. i removed spotify to try and restart it, but now it doesnt even download any...

Daniel

Community Legend

496 Views

1 replies

0 likes

  • 496 Views
  • 1 replies
  • 0 likes

Solved!! AFTER UPGRADING TO MARSHMALLOW (ANDROID 6.0.1) SPOTIFY WILL STOP PLAYING AFTER SCREEN GOES TO SLEEP.

I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a hard reset of the OS which I did, and after re-installing a fresh version o...

Casual Listener

I have a Samsung Galaxy Note 5 with MARSHMALLOW (ANDROID 6.0.1 since the 1st week of April ) and I've been back and forth with the help desk at Spotify who recomended to do a...

user-removed

Not applicable

4527 Views

3 replies

0 likes

  • 4527 Views
  • 3 replies
  • 0 likes

I can't download songs when the screen turns off

Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on.When my phone is locked but I'm listening music from Spotify, the download stop.Is this a device configuration?I have Samsung Galaxy S6 edg...

Newbie

Hi. I have premium account and I only can download songs when I'm running spotify and the screen is turning on. When my phone is locked but I'm listening music from Spotify, the download stop. Is t...

utack2

Gig Goer

669 Views

1 replies

0 likes

Android 6.0
Premium
Samsung Galaxy S6 edge+
  • 669 Views
  • 1 replies
  • 0 likes

Log in to reset password

It state's that there Is a space in email address when entered but there is not.

Newbie

It state's that there Is a space in email address when entered but there is not.

osornios

Spotify Star

442 Views

1 replies

0 likes

  • 442 Views
  • 1 replies
  • 0 likes

Crashing and forgetting artists

Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application. I have tried getting in touch with Spotify Cares, but they seem to be both clueless and very slow replying to me. Why isn't ther...

Visitor

Spotify likes to crash at random times and it forgets about 30% of the artists I follow whenever I close the application.  I have tried getting in touch with Spotify Cares, but they seem to be b...

user-removed

Not applicable

2610 Views

28 replies

0 likes

  • 2610 Views
  • 28 replies
  • 0 likes

Casting from spotify and play to a bluetooth device simultaneously.

Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who has the solution? I use a Samsung s5 galaxy phone.

Casual Listener

Hello. Why is it not possible to cast from spotify to chromecast and play to a Bluetooth device simultaneously . It was possible before with spotycast , but that app does not work anymore.Someone who...

bjornerik

Casual Listener

3624 Views

2 replies

0 likes

  • 3624 Views
  • 2 replies
  • 0 likes

Spotify app wont open in s5

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

Newbie

It dosent even say it crashed I just open it, see a black screen then it freezes then goes back to my home screen

Daniel

Community Legend

652 Views

1 replies

0 likes

  • 652 Views
  • 1 replies
  • 0 likes

Waiting to download - local files

Hi everyone i really need some help! Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download". Here is what i have done thus far:1. Made a playlist and moved taylor Swift as a local file to th...

Newbie

Hi everyone i really need some help!   Im trying to get Tayor Swift on my spotify and im stuck with the playlist on my phone saying "waiting to download".   Here is what i have done thu...

Daniel

Community Legend

897 Views

1 replies

0 likes

  • 897 Views
  • 1 replies
  • 0 likes

sync the music on cell phone

I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ?Hope someone can help me Thanks Per Rind

Newbie

I just bought a sony xperia z3 cell phone and when using spotify is says " turn on sync over cellular to download " What does it mean ? Hope someone can help me Thanks Per Rind

osornios

Spotify Star

8306 Views

4 replies

0 likes

  • 8306 Views
  • 4 replies
  • 0 likes

Continuously freezes on S7

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. Galaxy S7

Newbie

Freezes every few songs. Music stops and App freezes cant restart or change songs etc. Then just comes back on when its ready. Not sure if the phone or Spotify as it does it on Bose Soundtouch also. ...

Daniel

Community Legend

3379 Views

3 replies

0 likes

  • 3379 Views
  • 3 replies
  • 0 likes