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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
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Lost PS4 Connect functionality after update

I just updated Spotify and my PS4 Connect functionality is gone. My phone sees the device and attempts to connect but fails every time. I tried resetting both devices and opening Spotify on PS4 so my account was active on both sides. Wanted to mentio...

  • Newbie
  • I just updated Spotify and my PS4 Connect functionality is gone. My phone sees the device and attempts to connect but fails every time. I tried resetting both devices and opening Spotify on PS4 so my...
  • Skitchdog
  • Casual Listener
  • 166 Views
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  • 166 Views
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I need some help

Someone I know was using their premium account on Spotify and had a video of songs in a play list showing so we could watch the video on youtube and the audio was comming threw their spotify program on their laptop can someone explain to me how they ...

  • Casual Listener
  • Someone I know was using their premium account on Spotify and had a video of songs in a play list showing so we could watch the video on youtube and the audio was comming threw their spotify program ...
  • mortax10
  • Casual Listener
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  • 162 Views
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Solved!! new phone

I got a new phone and when I try to log in to the mobile app it says I already created an account with my email. I have made sure I was using log in and not create account. I also removed my old phone from offline devices and logged out of all device...

  • Casual Listener
  • I got a new phone and when I try to log in to the mobile app it says I already created an account with my email. I have made sure I was using log in and not create account. I also removed my old phon...
  • cardal_xaos
  • Casual Listener
  • 200 Views
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  • 200 Views
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Unable to connect to facebook

I just recently got spotify and I Have been trying to connect it to my facebook acount. It is saying that there is already a spotify account linked to it, I checked and I did see one( probably from a few years back). I disconnected the app from faceb...

  • Visitor
  • I just recently got spotify and I Have been trying to connect it to my facebook acount. It is saying that there is already a spotify account linked to it, I checked and I did see one( probably from a...
  • jonasherdegen
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Premium

Io ho comprato il mese scorso spotify premium per tre mesi al prezzo di 0,99 centisimi.Oggi 16/10/2015 mi ritrovo senza premium.Una risposta?!

  • Casual Listener
  • Io ho comprato il mese scorso spotify premium per tre mesi al prezzo di 0,99 centisimi. Oggi 16/10/2015 mi ritrovo senza premium. Una risposta?!
  • Lelemanu
  • Casual Listener
  • 183 Views
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  • 183 Views
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Problem With Switching song

I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.

  • Newbie
  • I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.
  • PMgep
  • Regular
  • 559 Views
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  • Spotify sony xperia z5 compact music help
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Need to reauthorise for sonos

I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. I am a premium user

  • Casual Listener
  • I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. ...
  • MichaelW
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artist list always incomplete

Whenever i run spotify in my Smartphone (Google nexus Galaxy, Android 4.3) the "my artists" list only shows 7-10 artists or sometimes even less(though i am following lets say 50 artists or so). Sometimes after a while of researching i am lucky and sp...

  • Newbie
  • Whenever i run spotify in my Smartphone (Google nexus Galaxy, Android 4.3) the "my artists" list only shows 7-10 artists or sometimes even less(though i am following lets say 50 artists or so). Somet...
  • malinmauritsen
  • Newbie
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  • 401 Views
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Music Issues

Hello,It seems that every time there is an Android update there are still problems. For me it's the app only plays one or two songs on a Playlist when I want continuous play. I did turn off the gapless function, but the app still continues to play on...

  • Gig Goer
  • Hello, It seems that every time there is an Android update there are still problems. For me it's the app only plays one or two songs on a Playlist when I want continuous play. I did turn off the g...
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Solved!! Cannot Sync Over Home WiFi

Hi, I'm having an issue where my phone isn't syncing music over my home wifi. Appears to work just fine at work and on cell data, so appears there's an issue with my home network. I've logged into my router and it is allowing UPnP.I've tried turning ...

  • Casual Listener
  • Hi, I'm having an issue where my phone isn't syncing music over my home wifi.  Appears to work just fine at work and on cell data, so appears there's an issue with my home network.   I've...
  • wcrisler
  • Casual Listener
  • 267 Views
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  • 267 Views
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Can't find a song

I'm trying to find the song 'jive babe' by Mikhael Paskalev but It doesn't come up. I've searched it on my friends account and it finds it with no problems? My spotify account and phone was purchased in England but I'm now living in Australia, and my...

  • Newbie
  • I'm trying to find the song 'jive babe' by Mikhael Paskalev but It doesn't come up. I've searched it on my friends account and it finds it with no problems? My spotify account and phone was purchased...
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Having issues with playlists

Hi, New to the boards and it does appear that people have the similar issue I am having. For me however, it is on a regular desktop computer and laptop. Nothing fancy like a ipad, android, or whatever is out there anymore. It has been going on for a ...

  • Casual Listener
  • Hi,    New to the boards and it does appear that people have the similar issue I am having. For me however, it is on a regular desktop computer and laptop. Nothing fancy like a ipad, andr...
  • tkazzy79
  • Casual Listener
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Streaming quality of playlists

Hi everyone Got this question:I know that you can turn on/off offline mode in Spotify's "settings". But you can also do that in every single playlist.If it's turned off in settings but on in playlist, will it always automatically use synced version o...

  • Regular
  • Hi everyone 🙂 Got this question: I know that you can turn on/off offline mode in Spotify's "settings". But you can also do that in every single playlist. If it's turned off in settings but on in ...
  • jonasherdegen
  • Community Legend
  • 263 Views
  • 6 replies
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  • 263 Views
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Local files equalizer (Android)

The equalizer doesn't work with Local Files on my mobile (Samsung Galaxy S5).I have Taylor Swift complete music catalog and some Lady Gaga and Olly Murs songs and the equalizer just works with Spotify online music.Please help.

  • Newbie
  • The equalizer doesn't work with Local Files on my mobile (Samsung Galaxy S5). I have Taylor Swift complete music catalog and some Lady Gaga and Olly Murs songs and the equalizer just works with Sp...
  • jean3601
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  • 259 Views
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Update to Spotify Premium

Hi,3 months ago I upgraded to Spotify Premium thanks to the promotion €0.99/3 months. I forgot to disable auto renewal and autorized the renewal. Can I be refunded? Ps. Sorry for my english, but I'm Italian.Thanks

  • Newbie
  • Hi, 3 months ago I upgraded to Spotify Premium thanks to the promotion €0.99/3 months. I forgot to disable auto renewal and autorized the renewal. Can I be refunded?  Ps. Sorry for my english,...
  • driveflanger
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Wrong version of the song being played

I don't know if this is the right place to ask this, so if needed please help me moving it. I use Spotify on my phone everyday, but lately i've been having issues with some songs. Spotify plays the wrong version of the song I want to hear? I'll give ...

  • Roadie
  • I don't know if this is the right place to ask this, so if needed please help me moving it.   I use Spotify on my phone everyday, but lately i've been having issues with some songs. Spotify pl...
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Help!

I just got spotify perimum the reason I got it is so I can listen to my music without using my data! But now when I turn offline mode on it won't let me play any of my songs.. So what's up with that!?

  • Newbie
  • I just got spotify perimum the reason I got it is so I can listen to my music without using my data! But now when I turn offline mode on it won't let me play any of my songs.. So what's up with that!?
  • Chris_Cornell
  • Gig Goer
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lock screen spotify controls

Is there anyway to get the play button and next song controls on the lick screen so I don't have to unlock my phone and go to spotify to change the song?

  • Newbie
  • Is there anyway to get the play button and next song controls on the lick screen so I don't have to unlock my phone and go to spotify to change the song?
  • Chris_Cornell
  • Gig Goer
  • 144 Views
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  • 144 Views
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Next song wont play

The next song on an album, playlist or artist page wont play, I have to open up my phoneand skip to the next track for it to play. I have emptied the chache and also reinstallled the app and it still is persisting. Any ideas would be appreciated. The...

  • Newbie
  • The next song on an album, playlist or artist page wont play, I have to open up my phoneand skip to the next track for it to play. I have emptied the chache and also reinstallled the app and it still...
  • 139 Views
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  • 139 Views
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