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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
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  • Android
    Guide
    Troubleshooting
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
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  • 20426 Views
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Spotify free not working on kindle fire hd

Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?

  • Casual Listener
  • Spotify recently updated on my kindle fire and it is no longer working as spotify should on a tablet and is now treating it like a phone. Any ideas on a fix?
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  • 231 Views
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Spotify closes automatically Android

Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination my phone is a Samsung Galaxy S5 Android Lollipop 5.0 from the ...

  • Casual Listener
  • Spotify closes automatically in my cell I connect it to Logcat Android Studio and I get this error: com.spotify.mobile.android.service.featureAbbaFlagModel cannot be stored in destination  ...
  • Dr4nzer
  • Casual Listener
  • 291 Views
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  • 291 Views
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Com.spotify.music image in gallery for Samsung s6 edge plus

About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyone know what to do to get rid of this for good?

  • Casual Listener
  • About a week or two ago I started getting the spotify logo saved in my gallery under a folder com.spotify.music and I've deleted it and uninstalled/reinstalled spotify, but it keeps coming back. Anyo...
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Airplay on android

spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda

  • Casual Listener
  • spotify no se inicia, le doy a la aplicación y deja de funcionar, ya formatee el dispositivo a datos de fábrica pero nada, nose que hacer ya.. ayuda
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Lisa Hannigan' Sea sew vanished....

"You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explanation"....

  • Casual Listener
  • "You removed all the songs of this album" I didn't do anything but this -brilliant- album purely vanished into thin air... Question of copyright in her country??? A bad move??? I rsally need a explan...
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  • Premium
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App Fails to locate music after a reset

K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer support, not some egocentric who refuses to help with t...

  • Roadie
  • K, I have continuiously reported this time and time again, and you dumb little children, keep trying to say "its my hardware" or "its my SD card" I would like a phone number to a proper customer supp...
  • Quentarus
  • Roadie
  • 337 Views
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  • fail
    Fix
    problem
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Can´t use my spotify when I am connected to wifi on my android

My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing wrong with the wifi.

  • Newbie
  • My spotify says that im offline when Im trying to use it in my mobile connected to wifi. When using mobile data it is working but as soon as I connect to wifi ,spotify stops working. There is nothing...
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Spotify doesn't work with android or windows, is there some kind of problem with my account?

I'm gonna use this template for this. Please try to understand my poor language skills... Brief description of the issue: I use spotify with my androidphone (sony xperia m2 aqua) and with my computer (win7). Now Spotify doesn't work with either one. ...

  • Newbie
  • I'm gonna use this template for this. Please try to understand my poor language skills...   Brief description of the issue:    I use spotify with my androidphone (sony xperia m2 aqu...
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  • 185 Views
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Spotify disregarding offline music

I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality.About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But when i look at my storage still the 30-40GB is in use. ...

  • Casual Listener
  • I got a playlist of about 3000 songs on my phone. this is about 30-40 GB in Extreme quality. About once every 2 weeks or sometimes once a week. my whole offline playlist appears undownloaded. But wh...
  • TOM_VERLOOP
  • Casual Listener
  • 161 Views
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  • 161 Views
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Offline playlists on Android only downloading on cellular, not WiFi

Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download" until I turn the WiFi off and the cellular takes o...

  • Newbie
  • Recently offline playlists are only downloading when WiFi is off, cellular data is on and "download over 3G" is enabled. Playing music on WiFi works but songs to download sit on "waiting to download"...
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Solved!! Discovery tab missing since a week on all devices

My spotify devices stoped presenting the discovery tab. All of them! I need the discovery tab as it is the way I use most on spotify. Anything I can do to solve this?

  • Music Fan
  • My spotify devices stoped presenting the discovery tab. All of them!  I need the discovery tab as it is the way I use most on spotify.  Anything I can do to solve this? 
  • Alexamorrigan
  • Casual Listener
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problems with songs playing

While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this

  • Casual Listener
  • While playing a song on my playlist summer songs fade out doesn't happen all the songs but quite a few of them is there a way to correct this
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  • 96 Views
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Can't Connect Spotify to Facebook

Your password reset link is not valid, or already used.Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get.Karin A Johnson 213-840-9974

  • Newbie
  • Your password reset link is not valid, or already used. Trying to reset my password so I can connect Spotify & Facebook, and aboveviscthe message I get. Karin A Johnson 213-840-9974
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My phone appears as two devices and offline won't work

My Spotify used to work perfectly fine on my Samsung Galaxy S4 mini as well as my girlfriends galaxy s6 and i was very happy with the service however ever since resetting my phone my downloaded music cuts out when im not connected to the internet des...

  • Casual Listener
  • My Spotify used to work perfectly fine on my Samsung Galaxy S4 mini as well as my girlfriends galaxy s6 and i was very happy with the service however ever since resetting my phone my downlo...
  • kbrooksc
  • Community Legend
  • 666 Views
  • 5 replies
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  • 666 Views
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Bluetooth controls

all controls on my Bluetooth headset worked fine on my Huawei for about a month then last week the pause/skip function stopped (volume Ok). Headset controls work on other phone apps also on Spotify on other phones...so it's not the headset. Have rein...

  • Music Fan
  • all controls on my Bluetooth headset worked fine on my Huawei for about a month then last week the pause/skip function stopped (volume Ok). Headset controls work on other phone apps also on Spotify o...
  • patdriessen
  • Music Fan
  • 258 Views
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  • 258 Views
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Not working

My spotify hasn't been working on my android phone for a couple days. Tried deleting my app and re-installing but still not working. Any suggestions?

  • Newbie
  • My spotify hasn't been working on my android phone for a couple days. Tried deleting my app and re-installing but still not working. Any suggestions?
  • Fenbain
  • Newbie
  • 185 Views
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  • 185 Views
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Android app downloading EVERYTHING!

Hello, I've been using spotify premium on my galaxy note 2 for years now but my phone memory is full of spotify albums and the phone is becoming unusable. I thought this would be easy to fix so I went into the app and deselected the 'available offlin...

  • Newbie
  • Hello, I've been using spotify premium on my galaxy note 2 for years now but my phone memory is full of spotify albums and the phone is becoming unusable.  I thought this would be easy to fix so...
  • kbrooksc
  • Community Legend
  • 202 Views
  • 1 replies
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  • 202 Views
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Saved music gone

My spotify app keeps removing all my saved music?This is currently happening on a weekly basis. It has been going on for over a month!I have a galaxy alpha with the newest version of spotify. I'm also a premium user.I have reinstalled the app over a ...

  • Casual Listener
  • My spotify app keeps removing all my saved music? This is currently happening on a weekly basis. It has been going on for over a month! I have a galaxy alpha with the newest version of spotify. I...
  • kbrooksc
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
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Device limit problem in offline mode

Hello all I've got a problem with Offline Mode since few weeks. I saw that when the phone is rebooted with Offline mode activated, spotify had disconnected the session.So OK click on "Connection" and he asks for turn off the Offline mode. So OK again...

  • Regular
  • Hello all 🙂   I've got a problem with Offline Mode since few weeks.   I saw that when the phone is rebooted with Offline mode activated, spotify had disconnected the session. So OK ...
  • choubidou7667
  • Regular
  • 521 Views
  • 7 replies
  • 1 likes
  • 521 Views
  • 7 replies
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Streams over USB tether but won't download playlist

I have an in-dash car player that runs Android. For internet I use usb tethering. When streaming Spotify, it works great, but playlists set to download simply stay 'waiting to download' until I activate wifi data instead. Please help! Thanks

  • Regular
  • I have an in-dash car player that runs Android. For internet I use usb tethering.   When streaming Spotify, it works great, but playlists set to download simply stay 'waiting to download' un...
  • ptec5000
  • Casual Listener
  • 979 Views
  • 5 replies
  • 1 likes
  • 979 Views
  • 5 replies
  • 1 likes