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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377480 Views

541 replies

34 likes

Account
Free
  • 377480 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7674 Views

0 replies

7 likes

  • 7674 Views
  • 0 replies
  • 7 likes

App for spotify for android phone

I have just joined spotify premium trial on my home computer I would like to use spotify on my smart android samsung phone. Can anyone help me to start this process.Cath

Newbie

I have just joined spotify premium trial on my home computer I would like to use spotify on my smart android samsung phone. Can anyone help me to start this process. Cath

Dreadlord

Community Legend

383 Views

1 replies

0 likes

  • 383 Views
  • 1 replies
  • 0 likes

offline playlists still buffering

I drive all day and sometimes have bad service so I went with premium so I can download my playlists and play offline. I thought I'd be able to play my playlists without worry of being in a dead spot and having my music pause but this isn't the case....

Casual Listener

I drive all day and sometimes have bad service so I went with premium so I can download my playlists and play offline. I thought I'd be able to play my playlists without worry of being in a dead spot...

user-removed

Not applicable

1288 Views

3 replies

0 likes

  • 1288 Views
  • 3 replies
  • 0 likes

Mobile "up next" access

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repeatedly and to the point of frustration and not using...

Newbie

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repea...

user-removed

Not applicable

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

cannot move songs to sd card

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears with a progress bar but once it finished it comes up...

Visitor

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears w...

Daniel

Community Legend

537 Views

1 replies

0 likes

  • 537 Views
  • 1 replies
  • 0 likes

Solved!! After I follow Artists they won't appear on my list

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to follow, they somehow unfollow automatically and won't...

Casual Listener

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to fo...

nend

Casual Listener

1141 Views

3 replies

0 likes

Artists list
Follow button
Help
unfollow
  • 1141 Views
  • 3 replies
  • 0 likes

Artist and song name won't update on Mitsubishi MMCS over BT

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and artist information won't update, the first song that w...

Newbie

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and art...

1006 Views

0 replies

1 likes

  • 1006 Views
  • 0 replies
  • 1 likes

Can't make music and playlists available offline any longer. Tried trouble shooting, didn't help

Hi! I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 However, the problem was not solve...

Regular

Hi!   I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Trou...

user-removed

Not applicable

9906 Views

14 replies

1 likes

available offline
Playlists
  • 9906 Views
  • 14 replies
  • 1 likes

Spotify continuously deleting my playlists

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatically delete again. I did have spotify on multiple de...

Casual Listener

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatica...

annettemclachla

Casual Listener

497 Views

2 replies

0 likes

  • 497 Views
  • 2 replies
  • 0 likes

Spotify changes song when I lock my Note 5 screen

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...

Newbie

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming i...

Daniel

Community Legend

1758 Views

1 replies

0 likes

Web Player
  • 1758 Views
  • 1 replies
  • 0 likes

Crash after playing for a short time

Phone: Redmi Note2Version: LatestIt happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seems it never help.

Casual Listener

Phone: Redmi Note2 Version: Latest It happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seem...

Daniel

Community Legend

658 Views

4 replies

0 likes

  • 658 Views
  • 4 replies
  • 0 likes

App shortcut not on phone

I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.

Casual Listener

I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.

Daniel

Community Legend

891 Views

3 replies

0 likes

No app shortcut
  • 891 Views
  • 3 replies
  • 0 likes

option to cache to sdcard is required

this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, you want to install another app on your phone? nope, spotifiy cache-whore used A...

Newbie

this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid.   especially since it doesnt work.   ever.   and oh, yo...

navaira

Roadie

481 Views

2 replies

0 likes

  • 481 Views
  • 2 replies
  • 0 likes

Accidentally removed an album - any way to undo it?

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...

Casual Listener

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it wa...

spamcannon

Casual Listener

1499 Views

3 replies

0 likes

  • 1499 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Android not available

Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the banned country list, is there a way to install the ap...

Casual Listener

Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the ba...

Daniel

Community Legend

1614 Views

6 replies

0 likes

  • 1614 Views
  • 6 replies
  • 0 likes

Album Cover not showing.

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Casual Listener

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Daniel

Community Legend

1229 Views

5 replies

0 likes

  • 1229 Views
  • 5 replies
  • 0 likes

Connect for my Android devices not working

I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992.Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my accountI can use the connect feature but she cannot. I am ...

Newbie

I have a Android tablet  running Android 5.1.1 on Spotify version 4.9.0.992. Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my...

user-removed

Not applicable

413 Views

2 replies

0 likes

  • 413 Views
  • 2 replies
  • 0 likes

No navigation-notifications while listening to music

Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...

Casual Listener

Hello 🙂 I found an anoying bug in Spotify. When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played. This is really a...

s_amu

Casual Listener

836 Views

3 replies

0 likes

bug
  • 836 Views
  • 3 replies
  • 0 likes

samsung galaxy S6 edge+ - spotify crashes

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...

Newbie

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF...

Daniel

Community Legend

1204 Views

1 replies

0 likes

Galaxy S6
galaxy S6 edge plus
  • 1204 Views
  • 1 replies
  • 0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

Casual Listener

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...

user-removed

Not applicable

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Menu button next to track SHOULD NOT START PLAYING IT

Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...

Roadie

Next to the track there is a little menu button with 3 vertical dots.   There are times I click very carefully on this but it still moves to start playing the track.   That button DOES ...

user-removed

Not applicable

512 Views

1 replies

0 likes

  • 512 Views
  • 1 replies
  • 0 likes