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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5363 Views

0 replies

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Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

Casual Listener

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...

373 Views

0 replies

0 likes

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Samsung S5 wifi disconnecting

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is Shaw and the modem i'm using is a Cisco DCP 3825. ...

Newbie

For the last few weeks, when I try to listen to Spotify in my Samsung S5, the wifi automatically disconnects and my phone reverts to LTE. I've tried reinstalling the app and clearing cache. My ISP is...

371 Views

0 replies

0 likes

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If I get spotify student can my husband log on from his phone and use it

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Newbie

If I get spotify student can my husband log on from his phone and use it while I am using it on my phone?

Nico

Community Legend

251 Views

1 replies

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spotify doesn't play on mobile app through speakers

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Newbie

I am trying to play spotify on the mobile app through headphones or speakers when I connect through the headphone jack. How do I get it to play through the speaker?

Noragreene

Casual Listener

318 Views

1 replies

0 likes

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Cannot sign on with phone

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

Newbie

Hello I reset password. I can sign into account at spotfy.com but when I go to phone and key in new password says user name or password not found

kbrooksc

Community Legend

244 Views

1 replies

0 likes

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Volume drops and I cannot turn up again! (Android - Samsung Galaxy Ace 3)

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'llturn it up again but as soon as I release the volume slider, it immediately slides itself back down.It happens with random songs and doesn't seem to be any...

Newbie

After 30+ minutes of playback, the app automatically turns down the song I'm listening to. I'll turn it up again but as soon as I release the volume slider, it immediately slides itself back down. ...

313 Views

0 replies

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Skips bunch of songs in my playlist constantly

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it always stops and plays the same few songs. I don't ...

Casual Listener

So I recently went back to the few version of Spotify on my nexus 6 and it seems like when I shuffle my playlist, it plays a song, then after its over, it shows a bunch of songs being skipped and it ...

Theandyboy

Casual Listener

496 Views

1 replies

0 likes

Skipping songs
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Random Static on Bluetooth Devices

Hello all, So, for the past year I've had issues with random static that occurs when I'm Streaming Spotify through a Bluetooth device (Bose Speaker, or Car's Bluetooth)At first I thought it was just the car's bluetooth stuff being a piece of junk, co...

Music Fan

Hello all,   So, for the past year I've had issues with random static that occurs when I'm Streaming Spotify through a Bluetooth device (Bose Speaker, or Car's Bluetooth) At first I thought i...

travfran

Music Fan

8468 Views

2 replies

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songs skip continuously

I use map my fitness and solidify together on playlist I created .Songs play a few seconds and skip to the next. I have restarted .Reinstalled .Logged in and out .Very frustrated. Doing 90 day trial and going to cancel .Searched all forums. Help!

Newbie

I use map my fitness and solidify together on playlist I created .Songs play a few seconds and skip to the next. I have restarted .Reinstalled .Logged in and out .Very frustrated. Doing 90 day trial ...

Rickregs79

Newbie

308 Views

1 replies

0 likes

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change in radio function

Have anyone noticed the changes in the radio function? In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spotify is making a static playlist, which runs out of tracks in the e...

Newbie

Have anyone noticed the changes in the radio function?   In the old days, if i made a radio channel, Spotify would find random music which was similar to my choice of radio. But now Spoti...

391 Views

0 replies

0 likes

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Spotify on Android 5.1.1 can't stream to Android SmartTV

Hi allI have had a problem with the Spotify Smart TV app for about two months. Here is what I do:1) Power on my Android phone and my Android SmartTV2) Open Spotify app on the SmartTV3) Open Spotify app on the phone4) Select a song on my phone and sta...

Casual Listener

Hi all I have had a problem with the Spotify Smart TV app for about two months. Here is what I do: 1) Power on my Android phone and my Android SmartTV 2) Open Spotify app on the SmartTV 3) Open...

user-removed

Not applicable

2023 Views

6 replies

0 likes

Android
MIUI
Philips
SmarTV
Spotify
streaming to devices
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Volume oscilando no galaxy s6.

Bom dia, Estou com um sério problema no meu spotify e já não sei mais o que fazer... já formatei o celular, já limpei cache, já reinstalei o aplicativo, já fiz de tudo e nada funcionou ! Desde que eu tive a brilhante ideia de mecher no equalizador do...

Newbie

Bom dia,   Estou com um sério problema no meu spotify e já não sei mais o que fazer... já formatei o celular, já limpei cache, já reinstalei o aplicativo, já fiz de tudo e nada funcionou ! Des...

user-removed

Not applicable

559 Views

1 replies

0 likes

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Saved on sd but thinks its on internal

So my Spotify downloads the tracks to my sd card.Android shows that the data is stored on my sd card when i look in the storage settings. But the data is withdrawn front my internal 32 gb.I've done the usual thing like resetting, extreme quality etc....

Casual Listener

So my Spotify downloads the tracks to my sd card. Android shows that the data is stored on my sd card when i look in the storage settings. But the data is withdrawn front my internal 32 gb. I've ...

derekos

Regular

1618 Views

6 replies

0 likes

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Scratch sound when you play songs on nexus 5

HiI am premuim user when I paly song on my nexus 5 i hear scratch sound. I know its the problem of spotify, i dont have any problem with other apps.plz help me

Newbie

Hi I am premuim user when I paly song on my nexus 5 i hear scratch sound. I know its the problem of spotify, i dont have any problem with other apps.plz help me 

254 Views

0 replies

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Spotify on Android kills wi-fi across all devices

Encountered a strange problem, today. Whenever I try to use Spotify on my phone (OnePlus X, latest version of the app), my Wi-Fi connection is killed across all other devices on my network. For example, as soon as I do a search on Spotify on my phone...

Newbie

Encountered a strange problem, today. Whenever I try to use Spotify on my phone (OnePlus X, latest version of the app), my Wi-Fi connection is killed across all other devices on my network.   ...

299 Views

0 replies

0 likes

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Play queue unresponsive

Hey. Having a problem on spotify for android since last update. When i start playing something then open play queue, it quite often won't let me change songs either when i click next or tap the song i want to play. Just nothing happens.Sometimes rand...

Gig Goer

Hey. Having a problem on spotify for android since last update. When i start playing something then open play queue, it quite often won't let me change songs either when i click next or tap the song ...

Nico

Community Legend

378 Views

1 replies

0 likes

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Solved!! I cant log into the app on my phone, help!

Hi Everyone, I have logged into my spotify account online to confirm my password but the app on my android (Galaxy S6) keeps saying either my userame or password are wrong, they arent! Things ive already tried:Resetting the phoneDeleting and reinstal...

Casual Listener

Hi Everyone,   I have logged into my spotify account online to confirm my password but the app on my android (Galaxy S6) keeps saying either my userame or password are wrong, they arent! &nbs...

bobbym

Newbie

1053 Views

2 replies

0 likes

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Pauses while reproducing

My device it is a ZTE blade v6, I have a premium account, and I don't know why if I'm using Spotify with my earphones, the Playlist that I'm playing pauses itself with no explanation, I don't know if it's a problem with my device or with the app, ple...

Newbie

My device it is a ZTE blade v6, I have a premium account, and I don't know why if I'm using Spotify with my earphones, the Playlist that I'm playing pauses itself with no explanation, I don't know if...

Nico

Community Legend

242 Views

1 replies

0 likes

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APP not working

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ?I've uninstalled the app and reinstalled already.

Casual Listener

my spotify app on my Samsung galaxy won't work. Just keeps bringing me back to my phone homepage. Anyone else having this issue ? I've uninstalled the app and reinstalled already.

Bittencourt

Spotify Star

458 Views

5 replies

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Solved!! Using Spotify with Android Smartwatch

I am getting a smartwatch and I am mostly going to be using it for working out. I would very much like to use spotify on the watch connected with a bluetooth headset so I do not need to carry my phone around everywhere at the gym. Is there a way to u...

Casual Listener

I am getting a smartwatch and I am mostly going to be using it for working out. I would very much like to use spotify on the watch connected with a bluetooth headset so I do not need to carry my phon...

Harry341

Newbie

210662 Views

18 replies

13 likes

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