Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375731 Views

541 replies

34 likes

Account
Free
  • 375731 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7537 Views

0 replies

7 likes

  • 7537 Views
  • 0 replies
  • 7 likes

HELP! android 6.0

hi! i have a Motorola Moto G (3gn) and one external SD like internal memory...somebody can use the "external memory"? because my spotify app, use the "internal memory"...tnks a lot if you answer my question!.

Newbie

hi! i have a Motorola Moto G (3gn) and one external SD like internal memory... somebody can use the "external memory"? because my spotify app, use the "internal memory"... tnks a lot if you answer ...

Daniel

Community Legend

445 Views

1 replies

0 likes

  • 445 Views
  • 1 replies
  • 0 likes

Offline mode on Android: Auto download

Hey everyone, I don't usually do this but I thought I give it a shot. I just have to ask if there's a way to keep offline mode on but not have it download every single song you save into your library. I love being able to have high-quality songs on t...

Casual Listener

Hey everyone,   I don't usually do this but I thought I give it a shot. I just have to ask if there's a way to keep offline mode on but not have it download every single song you save into you...

1214226842

Casual Listener

1808 Views

4 replies

0 likes

Android
Auto download
offline mode
  • 1808 Views
  • 4 replies
  • 0 likes

Solved!! S7 edge cannot lunch the app

I cannot lunch the app on my s7. Black screen and a notification saying un unable to find storage...Presse help!

Casual Listener

I cannot lunch the app on my s7. Black screen and a notification saying un unable to find storage... Presse help!

Darkneo

Casual Listener

1073 Views

5 replies

0 likes

  • 1073 Views
  • 5 replies
  • 0 likes

Voice Recognition App - Android

I'm an app developer and I just launched an app that allows users to control their Spotify player through voice commands. I'm looking for feedback on the product, so if you went to https://play.google.com/store/apps/details?id=com.tmacstudios.spotify...

Newbie

I'm an app developer and I just launched an app that allows users to control their Spotify player through voice commands. I'm looking for feedback on the product, so if you went to https://play....

552 Views

0 replies

0 likes

  • 552 Views
  • 0 replies
  • 0 likes

Solved!! no internet connectrion

hello.im having trouble with the android spotify app on my galaxy s5. sometimes when im listening to my music it suddenly stops. when i try to open the app the only thing is get is a black screen with the green loading circle. after a few seconds it ...

Casual Listener

hello. im having trouble with the android spotify app on my galaxy s5.  sometimes when im listening to my music it suddenly stops. when i try to open the app the only thing is get is a black s...

once130

Casual Listener

905 Views

4 replies

0 likes

  • 905 Views
  • 4 replies
  • 0 likes

Solved!! New phone and all is lost.

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...

Casual Listener

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a...

Nico

Community Legend

1033 Views

4 replies

0 likes

new phone
  • 1033 Views
  • 4 replies
  • 0 likes

spotify on motorola moto g

Hi guys, I hava a premium spotify account and motrolo moto g. Unfortunately, spotify is not working properly in the offline mode. In the offline mode it says that there are no songs available offline. Even though, I do have some songs available offli...

Newbie

Hi guys,    I hava a premium spotify account and motrolo moto g. Unfortunately, spotify is not  working properly in the offline mode.  In the offline mode it says that there ar...

sgoenczi

Casual Listener

2939 Views

1 replies

0 likes

  • 2939 Views
  • 1 replies
  • 0 likes

Sharing the queue between devices works inconsistently with Premium (Android+Linux)

I use Spotify on two devices: * phone (Android KitKat)* laptop (Debian Jessie VM) When I did not have Premium, it worked well predicably, i.e. all the devives have their own queues. When I have Premium, it gets less predicable. When I switch between ...

Regular

I use Spotify on two devices:   * phone (Android KitKat) * laptop (Debian Jessie VM)   When I did not have Premium, it worked well predicably, i.e. all the devives have their own queue...

v6ak

Regular

730 Views

2 replies

0 likes

  • 730 Views
  • 2 replies
  • 0 likes

Solved!! Can`t start Spotify on my new Samsung Galaxy S5

Hey there, I`m facing a pretty annoying problem and I really hope someone can help me here to fix it. Recently I purchased the new Samsung Galaxy S5 and as a Premium-Member I also wanted to install the Spotify App of course. I downloaded it from Play...

Casual Listener

Hey there,    I`m facing a pretty annoying problem and I really hope someone can help me here to fix it. Recently I purchased the new Samsung Galaxy S5 and as a Premium-Member I also wa...

Bosak521031

Newbie

10117 Views

13 replies

0 likes

  • 10117 Views
  • 13 replies
  • 0 likes

Spotify App thinks I have downloaded to 3 devices but I haven't

HI, I know there are lots of posts about how to get spotify to download to an sd card and I have tried and tried everything I have read and none of it has worked. This has resulted in the app telling me I have downloaded to the maximum of 3 devices w...

Casual Listener

HI,   I know there are lots of posts about how to get spotify to download to an sd card and I have tried and tried everything I have read and none of it has worked.  This has resulte...

4dMac

Casual Listener

492 Views

2 replies

0 likes

  • 492 Views
  • 2 replies
  • 0 likes

App for spotify for android phone

I have just joined spotify premium trial on my home computer I would like to use spotify on my smart android samsung phone. Can anyone help me to start this process.Cath

Newbie

I have just joined spotify premium trial on my home computer I would like to use spotify on my smart android samsung phone. Can anyone help me to start this process. Cath

Dreadlord

Community Legend

381 Views

1 replies

0 likes

  • 381 Views
  • 1 replies
  • 0 likes

offline playlists still buffering

I drive all day and sometimes have bad service so I went with premium so I can download my playlists and play offline. I thought I'd be able to play my playlists without worry of being in a dead spot and having my music pause but this isn't the case....

Casual Listener

I drive all day and sometimes have bad service so I went with premium so I can download my playlists and play offline. I thought I'd be able to play my playlists without worry of being in a dead spot...

user-removed

Not applicable

1287 Views

3 replies

0 likes

  • 1287 Views
  • 3 replies
  • 0 likes

Mobile "up next" access

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repeatedly and to the point of frustration and not using...

Newbie

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repea...

user-removed

Not applicable

440 Views

1 replies

0 likes

  • 440 Views
  • 1 replies
  • 0 likes

cannot move songs to sd card

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears with a progress bar but once it finished it comes up...

Visitor

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears w...

Daniel

Community Legend

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Solved!! After I follow Artists they won't appear on my list

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to follow, they somehow unfollow automatically and won't...

Casual Listener

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to fo...

nend

Casual Listener

1138 Views

3 replies

0 likes

Artists list
Follow button
Help
unfollow
  • 1138 Views
  • 3 replies
  • 0 likes

Artist and song name won't update on Mitsubishi MMCS over BT

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and artist information won't update, the first song that w...

Newbie

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and art...

1002 Views

0 replies

1 likes

  • 1002 Views
  • 0 replies
  • 1 likes

Can't make music and playlists available offline any longer. Tried trouble shooting, didn't help

Hi! I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 However, the problem was not solve...

Regular

Hi!   I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Trou...

user-removed

Not applicable

9902 Views

14 replies

1 likes

available offline
Playlists
  • 9902 Views
  • 14 replies
  • 1 likes

Spotify continuously deleting my playlists

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatically delete again. I did have spotify on multiple de...

Casual Listener

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatica...

annettemclachla

Casual Listener

495 Views

2 replies

0 likes

  • 495 Views
  • 2 replies
  • 0 likes

Spotify changes song when I lock my Note 5 screen

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...

Newbie

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming i...

Daniel

Community Legend

1757 Views

1 replies

0 likes

Web Player
  • 1757 Views
  • 1 replies
  • 0 likes

Crash after playing for a short time

Phone: Redmi Note2Version: LatestIt happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seems it never help.

Casual Listener

Phone: Redmi Note2 Version: Latest It happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seem...

Daniel

Community Legend

647 Views

4 replies

0 likes

  • 647 Views
  • 4 replies
  • 0 likes