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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6859 Views

0 replies

7 likes

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Paying for Spotify Premium

If I payed for Spotify premium for one year in the Philippines, would it still be available if I went to United States?

Newbie

If I payed for Spotify premium for one year in the Philippines, would it still be available if I went to United States?

OviiiOne

Community Legend

252 Views

1 replies

0 likes

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Why will songs always stop after 7 seconds?

Everytime I use Spotify on my phone (Samsung Galaxy Note 4), only for one of my two playlists, the songs will no matter what always stop after 7 seconds. I would try to play the song again numerous times but it's not working. I even made sure all of ...

Newbie

Everytime I use Spotify on my phone (Samsung Galaxy Note 4), only for one of my two playlists, the songs will no matter what always stop after 7 seconds. I would try to play the song again numerous t...

Nico

Community Legend

861 Views

1 replies

1 likes

  • 861 Views
  • 1 replies
  • 1 likes

Can't Sync Local Songs to Playlists for Offline Use

I've looked through several guides and threads on this topic to no avail, so if the solution has been posted elsewhere (that actually works), forgive me. In short, songs from my PC will not sync to play on my phone at all. They play just fine on my P...

Casual Listener

I've looked through several guides and threads on this topic to no avail, so if the solution has been posted elsewhere (that actually works), forgive me.   In short, songs from my PC will not ...

xlugon77pyro

Casual Listener

2927 Views

4 replies

1 likes

Android
local files
play offline
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Spotify closes when I am on other apps

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to do. I have a LG Escape 2.

Newbie

Whenever I press the home button on my phone or go into another app, Spotify just closes and stops playing music. I've tried uninstalling and reinstalling but it still happens. I don't know what to d...

rloveman

Regular

610 Views

2 replies

2 likes

crashing
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Solved!! Mystery Device and music suddenly available on my app.

I was listening to music at work over my bluetooth speaker like I doa lmost every night, and i noticed it was stopping and changing to some weird mexican msic constantly. When I looked closer, some Asus Device was available (I dont own any asus devic...

Casual Listener

I was listening to music at work over my bluetooth speaker like I doa lmost every night, and i noticed it was stopping and changing to some weird mexican msic constantly. When I looked closer, some A...

DasPeter

Community Legend

586 Views

4 replies

0 likes

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Shuffle repeats quite a bit for me.

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" then about 15 songs later, it'll play again. It's extremel...

Newbie

I decided to make only one playlist which currently has racked up over 1500 songs. I've noticed that I will get quite a lot of song repeats during one session. For example, I'll hear "song a" th...

284 Views

0 replies

0 likes

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Spotify still not saving to ad card

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare. What else can I do?

Newbie

I have uninstall, cleared cahe date etc. looked for the coded data file, not existent on my phone, reinstalled and its still not saving to my sd card, I've formatted the sd card, I've got 14gb spare....

woodandrew90

Roadie

373 Views

1 replies

0 likes

sd card
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SpotifyS from base

Ive got SpotifyS from BASE. But I only can use Spotify as a free user. BASE told me that my SpotifyS is activated and that I should contact you. Can someone please help me?Greetz

Newbie

Ive got SpotifyS from BASE. But I only can use Spotify as a free user. BASE told me that my SpotifyS is activated and that I should contact you. Can someone please help me? Greetz

Steph_B

Roadie

286 Views

1 replies

0 likes

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Solved!! offline music dissapears after rebooting or turning off

My offline music (playlists and albums ) dissapears once I reboot my xiaomi redmi 2 pro, or if I turn it off and on. It doesn't even come up as selected to be offline when I open it again. I've tried cleaning the data uninstalling turning off phone, ...

Casual Listener

My offline music (playlists and albums ) dissapears once I reboot my xiaomi redmi 2 pro, or if I turn it off and on. It doesn't even come up as selected to be offline when I open it again. I've tried...

user-removed

Not applicable

1032 Views

4 replies

0 likes

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Bluetooth headphone controls

I just bought a new pair of bluetooth heaphones with control buttons to skip tracks, play/pause, and they pair to my Android phone, but the controls don't work on Spotify. The manual says my bluetooth transmitter needs to support AVRCP, and I'm tryin...

Regular

I just bought a new pair of bluetooth heaphones with control buttons to skip tracks, play/pause, and they pair to my Android phone, but the controls don't work on Spotify.  The manual says my bl...

Steph_B

Roadie

614 Views

1 replies

0 likes

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Switch between offline and online

Why is there no switch to allow me to go online when I have an internet connection? The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for something to get it to prompt the "go online" option. Can't we...

Regular

Why is there no switch to allow me to go online when I have an internet connection?  The "offline" switch appears when I'm online, but disappears otherwise, forcing me to try searching for somet...

woodandrew90

Roadie

986 Views

3 replies

0 likes

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Takes forever to get some music playing

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to "all songs." There should be a shortcut. I shouldn'...

Regular

If I just want to hit "shuffle play" and get some random music playing from my offline library, I often have to wait several minutes just to get the shuffle play button to appear after navigating to ...

320 Views

0 replies

0 likes

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Solved!!Superuser Contribution como iniciar mi cuenta premium en un dispositivo nuevo

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes.Cuando instalo la aplicacion solo puede usar la version gratis y cuando va a cambiar a prem...

Newbie

Le robaron el equipo celular a mi novio y ahora quiere usar premium en su nuevo equipo, el se suscribio a el paquete premium anual hace aproximadamente un mes. Cuando instalo la aplicacion solo pued...

Maria

Moderator

80168 Views

9 replies

2 likes

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  • 9 replies
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Unable To Search

Since the last update I have been unable to input the letters into the search field to look up new music. I have uninstalled, reinstalled, cleared cache, etc.. Still cannot search. Not sure what else I can do

Newbie

Since the last update I have been unable to input the letters into the search field to look up new music. I have uninstalled, reinstalled, cleared cache, etc.. Still cannot search. Not sure what else...

Steph_B

Roadie

496 Views

1 replies

0 likes

Search
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bought premium but still on free division

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it on premium or so I must politicize report their fir...

Newbie

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it ...

DasPeter

Community Legend

274 Views

1 replies

0 likes

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Spotify Party on Chromecast Audio

Hi, So I use Spotify mainly at home, where I have multiple Chromecast Audio connected in multiple rooms. When I start Spotify Party playlist, I set the mood, and the song starts. From my phone, I still have the slider to change the mood. The problem ...

Casual Listener

Hi,   So I use Spotify mainly at home, where I have multiple Chromecast Audio connected in multiple rooms. When I start Spotify Party playlist, I set the mood, and the song starts. From my pho...

Lamedogg

Newbie

606 Views

2 replies

0 likes

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EQ Malfunction on android app

I am expierncing a issue with the Spotify app on android my system is configured as follows Device: ONE Plus: OneAndroid Version: 5.1.1Spotify App version:4.4.0.1008 all internal and external EQ's are turned offvolume leveling has been turned offissu...

Newbie

I am expierncing a issue with the Spotify app on android my system is configured as follows   Device: ONE Plus: One Android Version: 5.1.1 Spotify App version:4.4.0.1008   all interna...

Steph_B

Roadie

511 Views

1 replies

0 likes

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doesn't stop

When i recieve a call musoc doesn't stop and make later can't be paused

Newbie

When i recieve a call musoc doesn't stop and make later can't be paused

Steph_B

Roadie

287 Views

1 replies

0 likes

  • 287 Views
  • 1 replies
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Spotify keeps moving playlists from SD to internal storage

I’ve recently bought a Moto G (3rd Gen) android phone which has 8gb internal storage and 32gb SD card. When downloading playlists/albums to Spotify, initially it saves the files to my SD card and plays the files back fine. After a few hours (I think ...

Newbie

I’ve recently bought a Moto G (3rd Gen) android phone which has 8gb internal storage and 32gb SD card.   When downloading playlists/albums to Spotify, initially it saves the files to my SD car...

XAL53

Casual Listener

2372 Views

6 replies

4 likes

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Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

Gig Goer

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...

woodandrew90

Roadie

644 Views

3 replies

0 likes

  • 644 Views
  • 3 replies
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