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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 851968 Views
  • 11 replies
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  • Android
    Guide
    Troubleshooting
  • 851968 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17627 Views
  • 3 replies
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  • 17627 Views
  • 3 replies
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Control access to devices for Spotify Connect

Hi, This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. Every day for the past couple of days, I'm in a battle with some stra...

  • Casual Listener
  • Hi,   This is very similar to https://community.spotify.com/t5/Closed-Ideas/Spotify-Connect-Add-access-control-on-my-Connect-devices/idi-p/650214 which didn't receive enough support. &nb...
  • jean3601
  • Community Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Connect
  • 452 Views
  • 1 replies
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cant get premium??

Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??

  • Newbie
  • Just upgraded crom samsung note 3 to note 5....had the free 6 month trial that would finish in dec..now cant get premium, called Vodafone and they told me its a spotify issue?? Any ideas??
  • Daniel
  • Community Legend
  • 176 Views
  • 1 replies
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  • 176 Views
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How do I undownload music without having to remove it from my saved music? It is giving me no option

Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?

  • Newbie
  • Spotify is giving me no option to undownload music, only 'remove'. And once removed it deletes the song. And even after saving it again, it is automatically downloaded. How do I fix this?
  • jean3601
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
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Can't login to spotify app

Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I am pretty certain i have inserted a correct usernam...

  • Newbie
  • Hi, i'm having trouble loging in into spotify app. i tried changing the password several times already. I kept getting the same message "unable to login. either username or password is incorrect". I ...
  • Daniel
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
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Mobile not able to log on

It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??

  • Newbie
  • It keeps telling me that the username and or password is incorrect, but I am able to log on to my desktop with the same username and password. Any suggestions??
  • Daniel
  • Community Legend
  • 142 Views
  • 1 replies
  • 0 likes
  • 142 Views
  • 1 replies
  • 0 likes

Logged out of Spotify

I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password is incorrect. How do I fix this? Thank you,

  • Visitor
  • I enter in my username and password, after loading onto the Spotify app (I can see songs, search, spotify premium etc) then immediately logs me back out of spotify to say that my username or password...
  • Daniel
  • Community Legend
  • 164 Views
  • 1 replies
  • 0 likes
  • 164 Views
  • 1 replies
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HOW DO I REMOVE PREMIUM

please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't have any albums downloaded anymore? It's so frustrat...

  • Casual Listener
  • please help me with removing the upgrade, because it doesn't work and I'm paying for it so. Help me? Oh and does anyone else have that when your phone's off, he automatically logs out and you don't h...
  • Daniel
  • Community Legend
  • 331 Views
  • 3 replies
  • 0 likes
  • 331 Views
  • 3 replies
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Impossibile annullare abbonamento

Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non ci sta la voce disattiva abbonamento. Potete risolve...

  • Regular
  • Salve non riesco ad annullare l'abbonamento premium che scade il 4 luglio. Ho fatto l'account premium da un dispositivo android e anche se seguo la vostra guida nel sito abbonamento e pagamenti non c...
  • Miloragaglini
  • Newbie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

SPOTIFY VER 3.6.0.789 DOESN'T WORK ON NOKIA XL

Hi,spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XLRegardsAndrea

  • Casual Listener
  • Hi, spotify version 3.6.0.789 (upgrading from version 3.4.0.762 that's on 1Mobile Market) doesn't start on mobile Nokia XL Regards Andrea
  • Daniel
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
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[Android] Local files?

Hi everyone, I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobile. So I tried to plug my Galaxy S5 on my PC to sync them by ...

  • Casual Listener
  • Hi everyone,   I'm Premium on spotify and I have a lot of huge playlists classed by genre, available offline. But, some of my songs are local files that I can play on my PC but not on my mobil...
  • 1150045637
  • Casual Listener
  • 256 Views
  • 2 replies
  • 0 likes
  • 256 Views
  • 2 replies
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Solved!! Spotify Incompatible with Samsung E500H?

Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4 Anyone know why this is? I just signed up for premium expecting I would be able to get the service to work on my phone... Is there a workar...

  • Casual Listener
  • Google Play Store says that Spotify is incompatible with my phone model: a Samsung E500H Android version 4.4.4   Anyone know why this is? I just signed up for premium expecting I would be able...
  • Daniel
  • Community Legend
  • 405 Views
  • 3 replies
  • 0 likes
  • 405 Views
  • 3 replies
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Local de armazenamento.

Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenados, poxa será que não seria possível vcs colocarem ...

  • Newbie
  • Gostaria de tira uma dúvida e ao mesmo tempo abrir espaço para uma sujestão. Bom... eu adoro esse app, facilita muito e tipo, eu sofro um pouco na questão do local onde os dados e cache são armazenad...
  • Daniel
  • Community Legend
  • 190 Views
  • 1 replies
  • 0 likes
  • 190 Views
  • 1 replies
  • 0 likes

Can't download any more tracks, even though limit not reached

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version of Spotify Premium on a Sony Xperia Z3 running 5.1.1. Today...

  • Regular
  • SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist   I'm using the current version...
  • Daniel
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
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Artist random is not playing older material

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For example for band Children of Bodom it will consist only the ne...

  • Newbie
  • On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For exampl...
  • Daniel
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Spotify is not opening with other apps

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can.I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the premium version on my Android.Any advice for this? I wa...

  • Newbie
  • I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can. I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the pr...
  • Daniel
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
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Can't log in on phone (HTC Desire 510)

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now it gives me a message after about five minutes sayi...

  • Casual Listener
  • Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now ...
  • Daniel
  • Community Legend
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Won't let me reset my password!!🙊

Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...

  • Newbie
  • I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...
  • Nico
  • Community Legend
  • 626 Views
  • 1 replies
  • 1 likes
  • 626 Views
  • 1 replies
  • 1 likes

Why does app keep saying I'm off line when i am connected wifi. I posted this on wifi

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular data. Big disappointment

  • Casual Listener
  • When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular ...
  • roberto11700
  • Regular
  • 2860 Views
  • 11 replies
  • 0 likes
  • 2860 Views
  • 11 replies
  • 0 likes

Kündigung

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

  • Newbie
  • Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?
  • Daniel
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Local Files

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just says "Waiting to download" infinitely. Any ideas wha...

  • Music Fan
  • I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just s...
  • jonasherdegen
  • Community Legend
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes