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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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bought premium but still on free division

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it on premium or so I must politicize report their fir...

Newbie

Hey, I bought spotify premium today 01/11/2015 but I have still not been transferred to the premium, I lie still in free. money has been pulled out of my bank account, I need help. Whether you do it ...

DasPeter

Community Legend

274 Views

1 replies

0 likes

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Spotify Party on Chromecast Audio

Hi, So I use Spotify mainly at home, where I have multiple Chromecast Audio connected in multiple rooms. When I start Spotify Party playlist, I set the mood, and the song starts. From my phone, I still have the slider to change the mood. The problem ...

Casual Listener

Hi,   So I use Spotify mainly at home, where I have multiple Chromecast Audio connected in multiple rooms. When I start Spotify Party playlist, I set the mood, and the song starts. From my pho...

Lamedogg

Newbie

609 Views

2 replies

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EQ Malfunction on android app

I am expierncing a issue with the Spotify app on android my system is configured as follows Device: ONE Plus: OneAndroid Version: 5.1.1Spotify App version:4.4.0.1008 all internal and external EQ's are turned offvolume leveling has been turned offissu...

Newbie

I am expierncing a issue with the Spotify app on android my system is configured as follows   Device: ONE Plus: One Android Version: 5.1.1 Spotify App version:4.4.0.1008   all interna...

Steph_B

Roadie

514 Views

1 replies

0 likes

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doesn't stop

When i recieve a call musoc doesn't stop and make later can't be paused

Newbie

When i recieve a call musoc doesn't stop and make later can't be paused

Steph_B

Roadie

290 Views

1 replies

0 likes

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Spotify keeps moving playlists from SD to internal storage

I’ve recently bought a Moto G (3rd Gen) android phone which has 8gb internal storage and 32gb SD card. When downloading playlists/albums to Spotify, initially it saves the files to my SD card and plays the files back fine. After a few hours (I think ...

Newbie

I’ve recently bought a Moto G (3rd Gen) android phone which has 8gb internal storage and 32gb SD card.   When downloading playlists/albums to Spotify, initially it saves the files to my SD car...

XAL53

Casual Listener

2375 Views

6 replies

4 likes

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Playlists are no longer available offline

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Available Offline. Checking my SD card it still shows that...

Gig Goer

A couple times in the past week when I've powered down my Samsung Galaxy S5 and then powered up again, I found that my Spotify playlists that were previously Available Offline, were no longer Availab...

woodandrew90

Roadie

649 Views

3 replies

0 likes

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Surround Sound Glitch - Nexus 5

There is a glitch with the 'Surround Sound' equlizer setting on the Nexus 5. When I enable it I'm getting a lot of background noise, which sounds like static i.e. harsh pop and crackle. This only occurs when the surround sound setting is enabled and ...

Music Fan

There is a glitch with the 'Surround Sound' equlizer setting on the Nexus 5.   When I enable it I'm getting a lot of background noise, which sounds like static i.e. harsh pop and crackle. &nb...

Steph_B

Roadie

309 Views

1 replies

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lg g4 saying its downloaded music and it never does.

I try to download all the music on my account and it never saves anything it supposedly downloaded. It says its downloaded 140 of 1500 songs and I stop the download and none of them were saved to my phone. I have plenty of memory.

Newbie

I try to download all the music on my account and it never saves anything it supposedly downloaded. It says its downloaded 140 of 1500 songs and I stop the download and none of them were saved to my ...

Steph_B

Roadie

328 Views

1 replies

0 likes

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Offline

Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again. Then I would move the spotify folder to my sd car...

Newbie

Every so often, spotify will log me off and then when I log back on, it will show none of my offline music available. I would then go to the settings and delete all spotify data and then log in again...

Steph_B

Roadie

299 Views

1 replies

0 likes

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Bluetooth Device Doesn'T Work

Hi, I have a bluetooth headset paired to my Galaxy S4 phone but Spotify does not pick it up a as a device to connect to. Any reliable suggestions? Thanks!

Newbie

Hi, I have a bluetooth headset paired to my Galaxy S4 phone but Spotify does not pick it up a as a device to connect to. Any reliable suggestions? Thanks!

Steph_B

Roadie

241 Views

1 replies

0 likes

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Spotify won't download on my phone

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play and they think it's a problem with spotfy as i can do...

Newbie

My spotify app kept crashing so i uninstalled it, however now when i try to download it again from the play store 'error: -24' appears and it won't download succesffuly. I've contacted google play an...

jean3601

Community Legend

260 Views

1 replies

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Superuser Contribution Repeat Button resets when i close app

Hello, so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it always resets and is grey again. This is quite annoying, because ...

Regular

Hello,   so i have a Problem with the Spotify App. When i want a playlist to play on repeat, i activate the button; the repeat button is green. When i close the App and start it again it alway...

Yordan

Moderator

499 Views

3 replies

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Play Spotify Only on zone 2 with Yamaha MusicCast

I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Connect to recognice my Zone 2 on Yamha RX-V679 as a ...

Regular

I borrow this question from the Yamha facebook support page(read below) because I have the exact same problem with the android Spotify App. So my question is if there is a solution to make Spotify Co...

Jlaruffa

Newbie

16906 Views

2 replies

14 likes

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Muic content

Hello all who can help. I just upgraded to sprint when i went to open spotify it i can see all my profile info where the payment comes from yada yada ...but all my Playlist are gone and it is almost asking me to resign up again . Any suggestions woul...

Newbie

Hello all who can help. I just upgraded to sprint when i went to open spotify it i can see all my profile info where the payment comes from yada yada ...but all my Playlist are gone and it is almost ...

Steph_B

Roadie

341 Views

1 replies

0 likes

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Spotify can't find the chromecast

Hey,I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

Newbie

Hey, I bought the new chromecast but in the list of available devices it doesn't show up. Has anyone an idea why?

djmikeystrange

Roadie

598 Views

1 replies

0 likes

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Solved!! Local files (Probably answered before)

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way the network way? Because I want to keep some music se...

Casual Listener

Hi guys, I have a question that has probably been answered before but whatever! The question is... Can I add local files from my sd card to my playlists on my samsung galaxy s5? Or is the only way th...

SatansApostle89

Casual Listener

649 Views

2 replies

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Spotify app doesn't play on Samsung A3

HiToday my Spotify app won't play on my Samsung A3.Is there an issue with Spotify servers or something else?I deleted and reinstalled the app and issue is still happening.I would appreciate any help on this, thanks!

Newbie

Hi Today my Spotify app won't play on my Samsung A3. Is there an issue with Spotify servers or something else? I deleted and reinstalled the app and issue is still happening. I would appreciate a...

585 Views

0 replies

0 likes

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432 hz option

Hi!Can I have an option to change frequency to 432 hz? Please, I need it. Someone can help me?

Newbie

Hi! Can I have an option to change frequency to 432 hz? Please, I need it. Someone can help me?

Tissia

Newbie

7118 Views

1 replies

48 likes

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organizing playlists

Hello,probably a very silly question, but can someone tell me how to organize playlists on a smartphone or tablet ? I found it very easily on my PC desktop with drag and drop, but on my galaxy S6 mobile and ipad tablet, I don't manage to move playlis...

Regular

Hello, probably a very silly question, but can someone tell me how to organize playlists on a smartphone or tablet ? I found it very easily on my PC desktop with drag and drop, but on my galaxy...

Steph_B

Roadie

363 Views

1 replies

0 likes

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Volume fluctuation Nexus 5X + bluetooth headset

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to normale. Why?

Casual Listener

I use the Brainwavz Blu-100 bluetooth headset. When Eq in Spotify is on and I skip between songs or skip forward within the song the volume increase drasticly for few seconds and then restores to nor...

406 Views

0 replies

0 likes

  • 406 Views
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