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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839929 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839929 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13637 Views
  • 1 replies
  • 0 likes
  • 13637 Views
  • 1 replies
  • 0 likes

[Android 5.1.1] Shuffle always getting the same songs

I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same... the newly offline song added hardly ever play unl...

  • Casual Listener
  • I've been using Spotify premium account on Android and it always plays the same songs when I play it on shuffle no matter what time I start the app.. like the random seed is always getting the same.....
  • 197 Views
  • 0 replies
  • 0 likes
  • 197 Views
  • 0 replies
  • 0 likes

Bluetooth volume too low from Galaxy S3

Streaming music to car audio via BT, very loud sound with CDs, FM, AM, USB stick on the car stereo, about half that via BT from the phone. Volume seems loud enough in headphones when connected to the phone. All volumes for sound are at max on the pho...

  • Regular
  • Streaming music to car audio via BT,  very loud sound with CDs, FM, AM, USB stick on the car stereo,  about half that via BT from the phone.  Volume seems loud enough in headphones whe...
  • Dawilll
  • Newbie
  • 10578 Views
  • 8 replies
  • 0 likes
  • 10578 Views
  • 8 replies
  • 0 likes

Playlists won't load on LG G3

Hello!I have Spotify Premium and for some reason when I load playlists on the they each stay on "Loading". The app has been push for 5 hours now and that still won't all load. Does any one have any assistance? Thank you!

  • Gig Goer
  • Hello! I have Spotify Premium and for some reason when I load playlists on the they each stay on "Loading". The app has been push for 5 hours now and that still won't all load. Does any one have a...
  • imia315
  • Gig Goer
  • 213 Views
  • 2 replies
  • 0 likes
  • 213 Views
  • 2 replies
  • 0 likes

Shuffle feature

There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it explained to me yet. Which is it?

  • Music Fan
  • There are two options here. Either the shuffle feature is atrocious and this is a known fact, or it works slightly differently than a shuffle feature inherently would, and I simply haven't had it exp...
  • YoshQ
  • Music Fan
  • 352 Views
  • 8 replies
  • 0 likes
  • 352 Views
  • 8 replies
  • 0 likes

Any one know why this is happening

Just noticed the track playing doesnt match with the one in the playlist

  • Visitor
  • Just noticed the track playing doesnt match with the one in the playlist
  • 123 Views
  • 0 replies
  • 0 likes
  • 123 Views
  • 0 replies
  • 0 likes

unavailable message

I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.

  • Newbie
  • I am currently on the 3 mo. trial which hasnt expired yet. When I try to play certain songs I get the message that the song is not available.
  • 83 Views
  • 0 replies
  • 0 likes
  • 83 Views
  • 0 replies
  • 0 likes

Song not downloading

All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...

Screenshot_2015-06-03-15-31-53.png
  • Visitor
  • All the songs from this album download, except this one, can you guys explain me why? I'm on a Galaxy S4...
  • user-removed
  • Not applicable
  • 179 Views
  • 2 replies
  • 0 likes
  • 179 Views
  • 2 replies
  • 0 likes

Shuts down phone

I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same problem is still occurring. Any help would be great...

  • Newbie
  • I have been running spotify on an Alcatel One Touch 6030X. As of yesterday, when I open the app. My screen freezes and my phone restarts. I've tried a clean reinstall and a new SD card. But the same ...
  • 113 Views
  • 0 replies
  • 0 likes
  • 113 Views
  • 0 replies
  • 0 likes

Solved!! Won't recognize SD card after reboot

After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!

  • Casual Listener
  • After installation and reboot, Spotify says it can't find the SD card. I'm using a Samsung Galaxy s4, and it happens on any SD card I use. HELP!!!
  • moorescorner171
  • Casual Listener
  • 2864 Views
  • 3 replies
  • 0 likes
  • Other
    Premium
  • 2864 Views
  • 3 replies
  • 0 likes

I signed up for premium on my laptop but my phone shows free

I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.

  • Casual Listener
  • I signed up for the 3 month premium trial on my laptop macbook . But my gs6 edge is still showing a free account. I tried everything and this is getting frustrating.
  • cephalization
  • Community Legend
  • 268 Views
  • 4 replies
  • 0 likes
  • 268 Views
  • 4 replies
  • 0 likes

Problems since day 1

Recently, couple months ago, started using the Android app. When it works I like it a lot. But thats the problem, its WHEN it works. I am constantly turning the wifi on and back off on the device, sometimes it will load, sometimes not. Black screen. ...

  • Roadie
  • Recently, couple months ago, started using the Android app.  When it works I like it a lot.  But thats the problem, its WHEN it works.   I am constantly turning the wifi on and bac...
  • Rollo_
  • Roadie
  • 160 Views
  • 4 replies
  • 0 likes
  • 160 Views
  • 4 replies
  • 0 likes

Search Bar and the new "Now Playing" layout

The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also.Also, what's up with the new "Now Playing" layout? I loved it like it was p...

  • Regular
  • The search bar disappears after one time you try to search for something. This has been going on for at least a week with me now. Other people seem to have this problem, also. Also, what's up with...
  • Deanofgreens
  • Casual Listener
  • 188 Views
  • 1 replies
  • 1 likes
  • 188 Views
  • 1 replies
  • 1 likes

Spotify automatically downloading everything

I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every song that was on my phone. This results in a numbe...

  • Newbie
  • I currently have Spotify premium on my phone (Samsung Galaxy S6). I have a number of albums downloaded onto my phone and had switched it to offline. When I went back online it tried to download every...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Sonos app crashes on Android 5.0.1 when selecting Spotify Playlist

I recently had to upgrade my mobile phone (Samsung Galaxy S4) to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unfortunately Sonos has stopped".My partner has still got An...

  • Newbie
  • I recently had to upgrade my mobile phone (Samsung Galaxy S4)  to Android 5.0.1. Since then, each time I try to access the Spotify Playlist option in Sonos, the app crashes with the message "Unf...
  • 369 Views
  • 0 replies
  • 0 likes
  • 369 Views
  • 0 replies
  • 0 likes

Connected from aniother country

Hello, When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country.When I log in from a computer and check my profile, the country is set to UK. I am in France but I cannot modify the coun...

  • Newbie
  • Hello,   When I try to log on on my phone (Android), the log in fails because it considers I am logged in from a different country. When I log in from a computer and check my profile, the cou...
  • 107 Views
  • 0 replies
  • 0 likes
  • 107 Views
  • 0 replies
  • 0 likes

Spotify Search Function Missing AndroidOS

Hey gents,Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut!I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have no search function at all.Updated, un- and re- installe...

  • Newbie
  • Hey gents, Recently renewed my Spotify Sub so not 100% sure when this occurred buuuut! I use Spotify on my mobile phone (Apple iOS) and on my tablet (Android JellyBean), now all of a sudden I have ...
  • ghostjmf
  • Music Fan
  • 731 Views
  • 2 replies
  • 0 likes
  • Search missing
  • 731 Views
  • 2 replies
  • 0 likes

[Android][Music] Track skipping issue

LAest update for Android has changed the skipping method in the notifications drop down thing. now, back skip takes u back a track. I preferred it whe it restarted the current track.(Now, i have to skip forward then skip back just to replay the track...

  • Newbie
  • LAest update for Android has changed the skipping method in the notifications drop down thing.  now, back skip takes u back a track. I preferred it whe it restarted the current track. (Now, i ...
  • Marco
  • Community Legend
  • 209 Views
  • 1 replies
  • 0 likes
  • Android
    Music
  • 209 Views
  • 1 replies
  • 0 likes

Cant play local files on Mobile

Hello, I have a Droid Razr M, and I can't play my local files on my Android phone. I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artist, Unknown Album, and completely grey instead of white with ...

  • Casual Listener
  • Hello, I have a Droid Razr M, and I can't play my local files on my Android phone.   I have premium, and when I download a playlist/songs to my phone, they come up as (Song Name) Unknown Artis...
  • 253 Views
  • 0 replies
  • 2 likes
  • 253 Views
  • 0 replies
  • 2 likes

Env: prod