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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

194119 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 194119 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

535336 Views

78 replies

3 likes

  • 535336 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

438605 Views

565 replies

37 likes

Account
Free
  • 438605 Views
  • 565 replies
  • 37 likes

Continually deleted offline content

Hi. Can I ask for support in resetting my offline content please.Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks.Username is bacorr. 73ThanksBrian

Newbie

Hi. Can I ask for support in resetting my offline content please. Every time I log in my downloaded content dissappears and has only started to happen in the last 2 weeks. Username is bacorr. 73 ...

jonasherdegen

Community Legend

477 Views

1 replies

0 likes

  • 477 Views
  • 1 replies
  • 0 likes

Solved!! Downloading over 4g while wifi is active

Hello, I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what I thought was wifi. However, within a few minutes I burned t...

Casual Listener

Hello,   I have Download using cellular set to off and had my wifi on my phone turned off for some reason. I reactivated my wifi on the phone, and Spotify started downloading tracks over what ...

markrcosta

Casual Listener

718 Views

2 replies

0 likes

  • 718 Views
  • 2 replies
  • 0 likes

[STORY] Cover / Lockscreen REQUEST

Good evening ladies and gentlemen! I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now. Since an update your lockscreen changes to the album cover you are...

Newbie

Good evening ladies and gentlemen!   I'm using Spotify Premium for a couple of years now and I'm very happy with it. But there is this one little thing that annoys me for some time now.&n...

Daniel

Community Legend

543 Views

1 replies

1 likes

  • 543 Views
  • 1 replies
  • 1 likes

facebook connect

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me comnect.

Newbie

Every time i try to connect with my facebook, it tells me I'm already connected to another account but i'v removed spotify for my facebook in the app and on my web browser but it still wont let me co...

Daniel

Community Legend

637 Views

1 replies

0 likes

  • 637 Views
  • 1 replies
  • 0 likes

My saved "Your Music" tracks have disappeared on my Android phone

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that I've added from my phone since I lost the tracks a...

Newbie

So I started using the save feature to add songs to your music, but a few days ago it just started coming up empty. I checked my spotify app on my computer and they're all still there, and songs that...

heltrskeltr

Newbie

7652 Views

11 replies

9 likes

Android
disappearing tracks
Mobile
Music
phone
saved songs
your
Your Music
  • 7652 Views
  • 11 replies
  • 9 likes

Cancellation

I want to cancel my subscription

Visitor

I want to cancel my subscription

osornios

Spotify Star

856 Views

4 replies

0 likes

  • 856 Views
  • 4 replies
  • 0 likes

Solved!! Music not saving to SD Card (Galaxy S5, latest version of Spotify)

Under App Info, Spotify says that it is storing downloaded songs on the SD card. Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify is actually downloading songs into the internal hard drive. I'...

Casual Listener

Under App Info, Spotify says that it is storing downloaded songs on the SD card.   Under "Storage", it tells me that my new SD card is still empty Also under storage, I can see that Spotify ...

dbr215

Newbie

26089 Views

16 replies

1 likes

  • 26089 Views
  • 16 replies
  • 1 likes

Galaxy S7 edge storage issues

Hello,I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card.However, all the data still shows up on phone storage instead of sd card storage.See screenshot...

Regular

Hello, I received my new phone yesterday, one of the first things I did was install spotify. I have a sd card inserted and spotify also recognises the card. However, all the data still shows up...

Daniel

Community Legend

2712 Views

3 replies

0 likes

6.0.1. Samsung S7
  • 2712 Views
  • 3 replies
  • 0 likes

Bluetooth Headset Kinivo BTH240 can't skip/play/pause tracks on Android

Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellphone is a Huawey Y550, if anyone has any idea i wou...

Regular

Hi everyone I'm trying to use fully functional my bluetooth headset Kinivo BTH240. Volume responds, but i can't pause/play either skip tracks. I'm running version 5.1.0.849 on Android 4.4.4, my cellp...

secretsuniverse

Regular

1051 Views

4 replies

0 likes

  • 1051 Views
  • 4 replies
  • 0 likes

I pay for premium but my Spotify will only play on shuffle.

I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to get help amd i pay $9.99 a month for what? For strai...

Newbie

I pay for premium but Spotify won't only play Shuffle. I have a Galaxy S7 and also had the same problem on my Galaxy S5. I have never been able to contact anybody with my issues.its so difficult to g...

Daniel

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Solved!! Reset to default settings...

Hi there! Is it possible tor reset the Android APP to its default settings?? []sRoger

Music Fan

  Hi there!   Is it possible tor reset the Android APP to its default settings??   []s Roger

Daniel

Community Legend

47329 Views

1 replies

2 likes

  • 47329 Views
  • 1 replies
  • 2 likes

Waiting to download

I haven't been able to download anything to be available offline in a few weeks. Deleted cache uninstalled and reinstalled several times have 10gig free space HTC m9 up to date. If I switch from offline to online sometimes it will download one track ...

Casual Listener

I haven't been able to download anything to be available offline in a few weeks. Deleted cache uninstalled and reinstalled several times have 10gig free space HTC m9 up to date. If I switch from offl...

quazu

Casual Listener

1034 Views

6 replies

0 likes

  • 1034 Views
  • 6 replies
  • 0 likes

Solved!! Can't play music

I have a premium account and everything was working fine. Now everytime I hit the play button it immediately pauses. So I can't listen to the track. I've already unistalled it but the bug continues. What should I do?

Casual Listener

I have a premium account and everything was working fine. Now everytime I hit the play button it immediately pauses. So I can't listen to the track. I've already unistalled it but the bug continues. ...

luisskitter

Casual Listener

909 Views

2 replies

0 likes

bug report
can't play
Music
  • 909 Views
  • 2 replies
  • 0 likes

Control volume over Connect with Android Wear

Hey, Dont know if this should work or not, but its not.. Got a Moto 360 (2nd gen) that im controlling Spotify with, works great to play/pause/next and change volume when playing on phone.. but when playing over Spotify Connect (Marantz receiver) im u...

Regular

Hey,   Dont know if this should work or not, but its not..   Got a Moto 360 (2nd gen) that im controlling Spotify with, works great to play/pause/next and change volume when playing on ...

cyrre

Regular

1164 Views

2 replies

0 likes

android wear
Connect
volume
wear
  • 1164 Views
  • 2 replies
  • 0 likes

Unbalanced sound

When i listening (online or offline) sound level is changing by itself. I changed quality options to high quality. But its still continue. What can i do?

Casual Listener

When i listening (online or offline) sound level is changing by itself. I changed quality options to high quality. But its still continue. What can i do?

Daniel

Community Legend

1339 Views

3 replies

0 likes

  • 1339 Views
  • 3 replies
  • 0 likes

Can't play playlist or even get into it

Won't play says im running out of space

Newbie

Won't play says im running out of space

Daniel

Community Legend

369 Views

1 replies

0 likes

  • 369 Views
  • 1 replies
  • 0 likes

Can someone help please

Is there a way when i use spotify to atream music can i have it auromaticky share what i play to facebook or so i have to do that manually for every song.

Casual Listener

Is there a way when i use spotify to atream music can i have it auromaticky share what i play to facebook or so i have to do that manually for every song.

Daniel

Community Legend

394 Views

1 replies

0 likes

  • 394 Views
  • 1 replies
  • 0 likes

Spotify Premium

Hi, I had spotify premium before but has expired. Im planning to renew it again but I'll be going to the UK soon. Will my premium still be working ? Im from the Philippines.Thank you

Casual Listener

Hi, I had spotify premium before but has expired. Im planning to renew it again but I'll be going to the UK soon. Will my premium still be working ? Im from the Philippines. Thank you 🙂

Daniel

Community Legend

882 Views

5 replies

0 likes

  • 882 Views
  • 5 replies
  • 0 likes

Crackling/static noice when in portrait mode on Nexus 9 tablet (possible bug)

Hi, Been using spotify on my android phone for years with no problem. Installed it on my nexus 9 (android 6.0.1) and got a really wierd bug. When im in portrait mode looking at a playlist all songs have a static / crackling sound every few seconds. T...

Newbie

Hi,   Been using spotify on my android phone for years with no problem. Installed it on my nexus 9 (android 6.0.1) and got a really wierd bug. When im in portrait mode looking at a playlist al...

etherist

Casual Listener

815 Views

2 replies

2 likes

  • 815 Views
  • 2 replies
  • 2 likes

Impossible to use car controls with spotify when using bluetooth

Hi! First things first:My car: Lexus CT200hMy phone: Huawei Honor 3C with Android 4.4.2 (latest version possible) My problem:So my phone is paired with my car with bluetooth. I use it as a music player. When I use spotify, the sound works just fine b...

Casual Listener

Hi!   First things first: My car: Lexus CT200h My phone: Huawei Honor 3C with Android 4.4.2 (latest version possible)   My problem: So my phone is paired with my car with bluetooth. ...

cryptoz

Newbie

2222 Views

5 replies

0 likes

  • 2222 Views
  • 5 replies
  • 0 likes