Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 852061 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 852061 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 17659 Views
  • 3 replies
  • 0 likes
  • 17659 Views
  • 3 replies
  • 0 likes

Can't download any more tracks, even though limit not reached

SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist I'm using the current version of Spotify Premium on a Sony Xperia Z3 running 5.1.1. Today...

  • Regular
  • SYNCING ERROR: you ave reached the maximum number of songs that can be made available offline. To get the pending songs you must first deselect another playlist   I'm using the current version...
  • Daniel
  • Community Legend
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

Artist random is not playing older material

On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For example for band Children of Bodom it will consist only the ne...

  • Newbie
  • On PC Spotify's the random-option is working quite well, but on Android it does not. If I select particular artist and use the random play, it will most likely play new material only. For exampl...
  • Daniel
  • Community Legend
  • 158 Views
  • 1 replies
  • 0 likes
  • 158 Views
  • 1 replies
  • 0 likes

Spotify is not opening with other apps

I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can.I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the premium version on my Android.Any advice for this? I wa...

  • Newbie
  • I loved Spotify bc I could listen to my music while browsing on another apps. But suddenly I no longer can. I open a new app and directly my song stops playing, and it kinda sucks. I'm paying the pr...
  • Daniel
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Can't log in on phone (HTC Desire 510)

Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now it gives me a message after about five minutes sayi...

  • Casual Listener
  • Downloaded spotify a while ago, wasn't able to get it to work. Just tried logging in again (tried with both facebook login, and old username and password). It used to just sit at logging in, but now ...
  • Daniel
  • Community Legend
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Won't let me reset my password!!🙊

Spoiler (Highlight to read)I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried uninstalling and reinstal...

  • Newbie
  • I have tried to reset my password but when I go to reset it it says that it has expired and it won't change it. I only sent the email a few minutes before so that would od been ok, and I have tried u...
  • Nico
  • Community Legend
  • 626 Views
  • 1 replies
  • 1 likes
  • 626 Views
  • 1 replies
  • 1 likes

Why does app keep saying I'm off line when i am connected wifi. I posted this on wifi

When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular data. Big disappointment

  • Casual Listener
  • When trying to use this app connected to wifi i ger not connected to internet. I am clearly connected to internet. As i posted this from the same phone connected to wifi. Is it meant to eat cellular ...
  • roberto11700
  • Regular
  • 2869 Views
  • 11 replies
  • 0 likes
  • 2869 Views
  • 11 replies
  • 0 likes

Kündigung

Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?

  • Newbie
  • Ich habe am 10.09 2015 Spotify gekündigt und auf der Seite im Internet steht das mein premium am 10.09.2015 abläuft aber nun habe ich immer noch premium. Was soll ich nun tun?
  • Daniel
  • Community Legend
  • 245 Views
  • 1 replies
  • 0 likes
  • 245 Views
  • 1 replies
  • 0 likes

Local Files

I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just says "Waiting to download" infinitely. Any ideas wha...

  • Music Fan
  • I'm trying to load some local files from my pc computer to be available on my mobile device, however after putting them in a playlist and making it available offline, nothing happens. My phone just s...
  • jonasherdegen
  • Community Legend
  • 301 Views
  • 4 replies
  • 0 likes
  • 301 Views
  • 4 replies
  • 0 likes

Landscape Mode - Soft-Key bar visible

To whom it may concern I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in my living room. With Spotify 3.4.0.764 this worked very well and looked like this:. B...

Spotify 3.4.0.764 Spotify 3.5.0.963
  • Visitor
  • To whom it may concern   I'm using my old Nexus 5 with Android 5.1.1 (not rooted), Set Orientation and GMD Full Screen Immersive Mode as small "Now-Playing"-Screen in ...
  • Daniel
  • Community Legend
  • 831 Views
  • 3 replies
  • 0 likes
  • 831 Views
  • 3 replies
  • 0 likes

Android user - offline

Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet). .please help me before I cancel my account. Th a...

  • Newbie
  • Whenever I am at the gym (or wherever I'm not at home) I can't listen to my music on Spotify. It says "this music isn't available offline or Spotify thinks I'm offline - not connected to the Internet...
  • Daniel
  • Community Legend
  • 331 Views
  • 1 replies
  • 0 likes
  • Josiescarpelli@gmail.com is my current email
  • 331 Views
  • 1 replies
  • 0 likes

Spotify won't play through my car stereo

Hi -- I plug the aux cable into my new Samsung Galaxy 5. I turn my car stereo to Aux. i hit play on a Spotify play list. It plays for a millisecond and stops. And i can't get it to play. Any ideas about what might be wrong? Spotify works just fine wh...

  • Regular
  • Hi -- I plug the aux cable into my new Samsung Galaxy 5. I turn my car stereo to Aux. i hit play on a Spotify play list. It plays for a millisecond and stops. And i can't get it to play.   A...
  • jaccuss15
  • Casual Listener
  • 3769 Views
  • 4 replies
  • 0 likes
  • 3769 Views
  • 4 replies
  • 0 likes

Solved!! Payment

Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s

  • Casual Listener
  • Hi how come I've just paid for premium and its still saying update payment yet it's took the money out :s
  • Daniel
  • Community Legend
  • 502 Views
  • 9 replies
  • 0 likes
  • 502 Views
  • 9 replies
  • 0 likes

Can't access and material design

Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline but it's not true because i use other smartphone And...

  • Regular
  • Hello, i use and love Spotify on my smartphone Android (Nexus 5) but with last upgrade can't login to my account if i use WiFi (no problem instead with LTE). The application claim that i am offline b...
  • roberto11700
  • Regular
  • 367 Views
  • 2 replies
  • 0 likes
  • 367 Views
  • 2 replies
  • 0 likes

Samsung s5 Album art isn't showing anymore!

Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen!Was this intended? I really enjoyed the lockscreen art! See? This is all that comes up, im not sure if I have to do something to turn it on or bring it ...

Screenshot_2015-09-08-17-19-12[1].png
  • Casual Listener
  • Hey spotify! I recently updated my s5 and now I don't have my album art anymore at the lockscreen! Was this intended? I really enjoyed the lockscreen art!  See? This is all that come...
  • Daniel
  • Community Legend
  • 1233 Views
  • 5 replies
  • 0 likes
  • 1233 Views
  • 5 replies
  • 0 likes

Ayuda necesito saber que dispositivos estan sincronizados con mi cuenta

Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor

  • Newbie
  • Es raro pero a mi hermanito le robaron un ps4 y ocupo su numero de serie que aparecia cuando lo sincronize ayuda por favor
  • Daniel
  • Community Legend
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

I need help with premium

So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code but nothing changed, so I went and redeemed it on ...

  • Newbie
  • So I bought a Google play card hoping it would work to buy premium in redeem code, but it didn't worknow it said invalid code and I tried about 15 times thinking it was the way I was writing the code...
  • Daniel
  • Community Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • 154 Views
  • 1 replies
  • 0 likes

Do you HAVE TO subscribe to the 60 days free trial in order to play music?

Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" it just goes back to the previous page and doesn't d...

  • Newbie
  • Hi, I've been using spotify on my android phone with no problem until last week, a notice keeps popping up whenever I press play to force me to sign up for the 60 day free trial. If I click "later" i...
  • Daniel
  • Community Legend
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Solved!! detach Facebook acct

I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.

  • Newbie
  • I am trying to find out how to detach my Facebook account ao i xan delete my Facebook account and still enjoy spotify.
  • user-removed
  • Not applicable
  • 260 Views
  • 1 replies
  • 0 likes
  • 260 Views
  • 1 replies
  • 0 likes

premiun

Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???

  • Newbie
  • Hej! Jag hade premium och testade i en månad och nu har det dragits pengar för en månad till. Hur gör jag föf att få dem tillbaka???
  • Daniel
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Saving to SD card

I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music the problem is I guess I need a bigger SD card

  • Newbie
  • I have an lg optimus pro G in this phone is crazy it has 25 gigs of internal memory. Have a 16 gig memory card, but I can't for the life of me use more than 10 gigs only use 6 gigs for all my music t...
  • Daniel
  • Community Legend
  • 184 Views
  • 1 replies
  • 0 likes
  • 184 Views
  • 1 replies
  • 0 likes