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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Lost premium upgrade

I upgraded about 5 months ago. Accidentally uninstalled the app. After re installing the app. My upgrade was gone! How do i recover it?

Newbie

I upgraded about 5 months ago. Accidentally uninstalled the app. After re installing the app. My upgrade was gone! How do i recover it?

229 Views

0 replies

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Solved!! Music videos

Does anyone think Spotify will implement videos into the app? Would be a sweet update!

Newbie

Does anyone think Spotify will implement videos into the app? Would be a sweet update!

Bittencourt

Spotify Star

370 Views

1 replies

0 likes

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Spotify app stops track 2sec bevor finish

Ciao everybody, i've a problem with the spotify app on my Sony Z3 compact (Android 5.1.1). I've I play music with the app, the track stops always 2sec. bevor finish. (If the track lasts 5:46 it stops at 5:44).This appears after a random number of tra...

Newbie

Ciao everybody,   i've a problem with the spotify app on my Sony Z3 compact (Android 5.1.1).   I've I play music with the app, the track stops always 2sec. bevor finish. (If the track l...

255 Views

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Playstation Premium not working on mobile

So i brought the 1.99 spotify premium deal on playstation which enables you to get premium on your phone and ps4 however it works perfectly fine on my ps4 console however i cant get premium on my phone it says im the free user , is the license not tr...

Newbie

So i brought the 1.99 spotify premium deal on playstation which enables you to get premium on your phone and ps4 however it works perfectly fine on my ps4 console however i cant get premium on my pho...

blank_kuuhaku

Newbie

1541 Views

6 replies

1 likes

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artist singles/maxi no more displayed only albums

HiOn my lg g4 i want to display the discography of an artist.I type his name on the search and then tap his name .Previously it was displaying two sections Albums and Singles. Now i only see the albums part.Example calvin harrisAny ideas why the sing...

Casual Listener

Hi On my lg g4 i want to display the discography of an artist. I type his name on the search and then tap his name . Previously it was displaying two sections Albums and Singles. Now i only see th...

Clemalamma

Newbie

774 Views

4 replies

0 likes

album list single
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Have space to update but spotify keeps telling me I don't

I keep getting prompted to update spotify on my Android (alcatel one touch). It says only needs a little over 29 MB of space, However I have almost 300 MB and it still won't update. I went in and cleared out all cached data and unnecessary files and ...

Casual Listener

I keep getting prompted to update spotify on my Android (alcatel one touch). It says only needs a little over 29 MB of space, However I have almost 300 MB and it still won't update. I went in and cle...

dragonorangel

Casual Listener

356 Views

2 replies

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Solved!! Mysterious 'other devices' connected

Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I find a lot of hop hop and R&B that I never listened t...

Casual Listener

Every once in a while when I'm listening to music, I'll notice that other devices are connected. Each time its a new device name, but its always another cellphone and in my recently played music I fi...

Bittencourt

Spotify Star

4654 Views

4 replies

0 likes

devices
Issues
Recently Played
Security
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7 day free trial

OK so I recently started using spotify and heard you could get a 7 day free trial which I can't and I have not used the trial and its not showing up please help... Sincerely, Spotify user

Newbie

OK so I recently started using spotify and heard you could get a 7 day free trial which I can't and I have not used the trial and its not showing up please help...      Sincerely, &n...

427 Views

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Ecualización

Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva.Gracias!

Newbie

Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva. Gracias!

185 Views

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Spotify with Moto 360 ok google problem

Hi,I am using my Moto 360 with voice commands.I say ok google and then play artist name.If my phone has the screen off the music does not start playing. I always need to unlock the screen and the music immediately starts.This is very annoying because...

Newbie

Hi, I am using my Moto 360 with voice commands. I say ok google and then play artist name. If my phone has the screen off the music does not start playing. I always need to unlock the screen and...

Paradeofbears

Newbie

580 Views

1 replies

1 likes

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Android App Crashing

A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify has stopped" message appears. I have tried turning ...

Casual Listener

A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify ...

310 Views

0 replies

0 likes

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Premier 3 mesi a 0.99

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale.Impossibile registrare causa problemi tecnici.ora che non c'è più la promozione si riesce perfettamente ad ...

Newbie

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale. Impossibile registrare causa problemi tecnici.ora che ...

351 Views

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how to delete or remove whole albums htc-one-m8 Android 5.0.1

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s).I can remove individual songs but unless I hunt and pecking around I sometimes accidentally add another album I...

Newbie

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s). I can remove individual songs but unless I hunt and peckin...

user-removed

Not applicable

560 Views

1 replies

0 likes

remove
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Android Auto playlist

It's a shame i can't browse all my music on Android Auto like Apple Car Play...I can only browse trought vocal input, who works 1 on 10.... Until i can't browse ALL my music library on my car i will not renew spotify premium....i will use apple music...

Casual Listener

It's a shame i can't browse all my music on Android Auto like Apple Car Play... I can only browse trought vocal input, who works 1 on 10....   Until i can't browse ALL my music library on my ...

andx479

Casual Listener

933 Views

2 replies

1 likes

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Solved!! New songs on an offline playlist

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile. My question is, when that person adds new songs to that playlist, will it automatically download them and make them offline on my mobile? I obviously don'...

Regular

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile.   My question is, when that person adds new songs to that playlist, will it automatically downlo...

markusfen

Regular

707 Views

4 replies

0 likes

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Spotify refuses to play songs for more than a second

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second before pausing. There is no sound and I don't know how...

Newbie

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second bef...

226 Views

0 replies

0 likes

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Deleting the cache and saved data not working

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint worked. Then I clear the cache of the app and uninsta...

Regular

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint wo...

Bittencourt

Spotify Star

3852 Views

7 replies

0 likes

offline data
storage space
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Switched phones and lost all my music

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

Newbie

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

driveflanger

Community Legend

1377 Views

2 replies

0 likes

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cant play songs in background

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 any solutions?

Newbie

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 😞 any solutions? 😞

369 Views

0 replies

1 likes

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Wont let me log in

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

Newbie

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

287 Views

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Cant log in
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