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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114408 Views

26 replies

4 likes

  • 114408 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229997 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229997 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588978 Views

79 replies

3 likes

  • 588978 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484179 Views

580 replies

42 likes

Account
Free
  • 484179 Views
  • 580 replies
  • 42 likes

Upgrade to Android 6.0 and access lost to microSD card

Hi,I have a LG G4 that had official Android 5.1 (no root)I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access properly, but Spotify doesn't have that and there is no wa...

Regular

Hi, I have a LG G4 that had official Android 5.1 (no root) I upgraded to Android 6.0 and lost all music as OS changed microSD location somehow. Other programs work again when authorizing access pro...

bhauptmann

Newbie

1386 Views

4 replies

1 likes

Android 6.0
LG G4
microSD
  • 1386 Views
  • 4 replies
  • 1 likes

Android app not working on mobile data (Moto G)

Hello! My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an unlimited data plan and everything else on the phone works j...

Casual Listener

Hello!   My app doesn't work while on mobile data. It works perfectly on wi-fi and offline, but as soon as I go on data, it disconnects and the message GO ONLINE appears everywhere. I have an ...

mrbeat88

Casual Listener

1002 Views

4 replies

0 likes

  • 1002 Views
  • 4 replies
  • 0 likes

available songs

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to download". And now I also not able to play my local file...

Visitor

I have a samsung s3 and I have premium on my phone and pc. I added yestetday a new playlist on pc but I am not able to hear it on phone. When I open it on the phone I got the message: "ready to downl...

Daniel

Community Legend

715 Views

5 replies

0 likes

  • 715 Views
  • 5 replies
  • 0 likes

Solved!! Cannot Download Any Offline Music - To SD Card or Device

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to SD card or device. I have tried all the tricks I c...

Gig Goer

My Virgin Mobile Galaxy S5 just upgraded to Marshmallow yesterday (4/16/16). Since then (possbily before - I haven't tried to download anything in the last week or two) I cannot download any music to...

jimblatzheim

Gig Goer

3500 Views

12 replies

0 likes

  • 3500 Views
  • 12 replies
  • 0 likes

Saving the same time multiple times

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on another one. I think there should be a patch to ma...

Newbie

I was going through my songs and was surprised to see the same song as many as 5 times in a row. It's 2016 now and I feel like if I like a song on one Playlist I shouldn't have the option to do it on...

266 Views

0 replies

0 likes

  • 266 Views
  • 0 replies
  • 0 likes

Qndroid App is slow and unresponsive

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect.Can you please resove these issues with an update or new version of the ap...

Newbie

The android app is really slow. Changing artists and songs takes forever. Sometimes spotify is unresponsive. It also keeps saying that i'm offline while the wifi works perfect. Can you please reso...

bertypreston

Newbie

808 Views

3 replies

1 likes

  • 808 Views
  • 3 replies
  • 1 likes

few problems / questions

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here1. i cannot delete songs when playing on the android device.2. Spotify never says what's new / fixed with the new update at the play store, why ?...

Music Fan

i have few problems / questions, the support doesn't seem to read my questions at all so i am trying here 1. i cannot delete songs when playing on the android device. 2. Spotify never says wha...

Daniel

Community Legend

979 Views

5 replies

0 likes

  • 979 Views
  • 5 replies
  • 0 likes

Spotify Android deletes downloaded Albums!

Hi all, First post here, took me longer than I'd like to admit to find out how to post, but I got there! So I have spotify student premium (have had for like 3 years) and got it on my Vodafone Smart Ultra 6 phone. I recently got a new 64GB SD card an...

Casual Listener

Hi all,   First post here, took me longer than I'd like to admit to find out how to post, but I got there!   So I have spotify student premium (have had for like 3 years) and got it on ...

Daniel

Community Legend

556 Views

3 replies

0 likes

  • 556 Views
  • 3 replies
  • 0 likes

No me es posible el uso de la memoria SD Android 6.0/I can not use the SD memory Android 6.0

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almacenamiento? I can not use the SD memory Android 6.0 I...

Visitor

Cuento con un equipo Motorola G3 (XT1543), Andorid 6.0 , del cual no me es posible utilizar la memoria externa, delimitandome el uso y descarga de mis play list. Como puedo cambiar el lugar de almace...

user-removed

Not applicable

3134 Views

4 replies

0 likes

  • 3134 Views
  • 4 replies
  • 0 likes

Spotify Android screen comes to foreground during ad creating distraction during driving

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the banner to get 30 minutes of ad free music' that the S...

Newbie

I have Spotify (5.10.849) playing in the background and Google Maps in the foreground of my Nexus 5 Android (6.0.1) phone. Recently I noticed that during ads which say something like 'Click on the ba...

Daniel

Community Legend

484 Views

1 replies

0 likes

  • 484 Views
  • 1 replies
  • 0 likes

Long pauses between songs

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing either long pauses between one song ending and the next ...

Newbie

Just updated my phone to Marshmallow, and now I'm seeing issues with how the app is working on my phone. Normally I hit shuffle and listen to music while I work, however, today I'm experiencing eithe...

Daniel

Community Legend

1028 Views

2 replies

1 likes

  • 1028 Views
  • 2 replies
  • 1 likes

Failing to launch my playlists

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen every day) are now showing as unavaible if I got no internet...

Visitor

Premium user here, downloaded 5 playlists, of which 3 are my own, one from Spotify UK and one from my friend. I have every song on all 5 synced on my phone, yet 2 of them (the ones I listen ever...

Daniel

Community Legend

395 Views

1 replies

0 likes

  • 395 Views
  • 1 replies
  • 0 likes

cannot delete windows media player folder

somebody tell me how do I delete windows media player folder on spotify

Newbie

somebody tell me how do I delete windows media player folder on spotify

Daniel

Community Legend

1218 Views

1 replies

0 likes

delete folder
  • 1218 Views
  • 1 replies
  • 0 likes

Playlist folders (AGAIN)

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

Casual Listener

3rd time asking for help deleting folders (which should be as simple as hitting one button). I could care less that you are sorry for inconvenience FIX THE PROBLEM.

Daniel

Community Legend

521 Views

2 replies

0 likes

  • 521 Views
  • 2 replies
  • 0 likes

Spotify losts bluetooth connection

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up after every song and it needs to be reconnected aft...

Regular

I'm using Spotify on my Samsung Galaxy S3 (Android 4.3). Lately, when I listen to Spotify through my mobile phone, which is linked with bluetooth to a LG soundbar, the bluetooth connection breaks up ...

jonifister

Newbie

1222 Views

4 replies

0 likes

  • 1222 Views
  • 4 replies
  • 0 likes

Solved!! Storage of music to SD Card

I have tried to follow the steps for storage of music to an SD Card but when I get to the step 'storage' it's NOT available in settings.

Visitor

I have tried to follow the steps for storage of music to an SD Card but when I get to the step 'storage' it's NOT available in settings.

user-removed

Not applicable

706 Views

2 replies

0 likes

  • 706 Views
  • 2 replies
  • 0 likes

Playlist order

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

Casual Listener

Some of my playlists have changed to alphabetical order, not date added. Any ideas how i can change this back?

rossmsw

Casual Listener

392 Views

1 replies

0 likes

  • 392 Views
  • 1 replies
  • 0 likes

Complaint: There's a new window pane when I view Playlists that is pretty useless...

Nexus 7 2013: I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that was not there before. Problem is, this is UTTERLY USELES...

Newbie

Nexus 7 2013:  I updated to Marshmallow over the weekend, and I assume Spotify updated shortly after because now there is a window pane between the playlists and the tracks in playlist view that...

384 Views

0 replies

0 likes

Playlist feature
please fix
Useless
  • 384 Views
  • 0 replies
  • 0 likes

Spotify wont play over other apps on LG Risio

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to Three Days Grace.

Newbie

I have tried other android solutions I have seen on this forums but it hasn't helped me. I wanted to play the games Kingdom Rush or Bloons Monkey City with their own sound muted so I could listen to ...

Daniel

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

white noise at the end of the song..

Hello everybody! Ive been listening to this song:https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL and 3:12 minutes into the song, there is this mindnumbing, white noise. Why? Has anyone else ever experienced this? What can I do to make it go awa...

Newbie

Hello everybody!   Ive been listening to this song: https://open.spotify.com/track/492C0QzNekBTzSk9eMCAOL   and 3:12 minutes into the song, there is this mindnumbing, white noise. ...

Daniel

Community Legend

621 Views

1 replies

0 likes

  • 621 Views
  • 1 replies
  • 0 likes