Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6287 Views

0 replies

7 likes

  • 6287 Views
  • 0 replies
  • 7 likes

Useing spotify on my roku

Why can't I download full albums on my roku like I can on my phone

Newbie

Why can't I download full albums on my roku like I can on my phone

269 Views

0 replies

1 likes

  • 269 Views
  • 0 replies
  • 1 likes

ad won't show up

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom and after no music so I press shuffle again and it s...

Newbie

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom a...

325 Views

0 replies

0 likes

ad frozen not playing
  • 325 Views
  • 0 replies
  • 0 likes

How to change country while using fido

So... Is it possible to change my country while using the premium service provided by fido?

Newbie

So... Is it possible to change my country while using the premium service provided by fido?

230 Views

0 replies

0 likes

  • 230 Views
  • 0 replies
  • 0 likes

Can't access premium

What can I do to fix this paying for premium but still on Spotify free

Newbie

What can I do to fix this paying for premium but still on Spotify free

265 Views

0 replies

0 likes

  • 265 Views
  • 0 replies
  • 0 likes

Spotify thinks im logging in from another country

I've been using spotify for a while and recently got the Moto X. I tried logging in with my usual account but for some strange reason it says that Im logging in from a different country. I uninstalled and renstalled and tried again still didnt work. ...

Newbie

I've been using spotify for a while and recently got the Moto X. I tried logging in with my usual account but for some strange reason it says that Im logging in from a different country. I uninstalle...

240 Views

0 replies

0 likes

  • 240 Views
  • 0 replies
  • 0 likes

Smart tv Samsung

Quiero usar mi celular Android como control para mi smart tv Samsung, ya tengo instalada la Apple más reciente de spotify en mi Android y ya descargue la aplicación en mi smart tv, uso la misma conexión de Internet y uso la misma cuenta de spotify en...

Newbie

Quiero usar mi celular Android como control para mi smart tv Samsung, ya tengo instalada la Apple más reciente de spotify en mi Android y ya descargue la aplicación en mi smart tv, uso la misma conex...

293 Views

0 replies

0 likes

  • 293 Views
  • 0 replies
  • 0 likes

Copying Contents of Playlist into Other Playlist

I found some similar posts here, but I am not looking to copy someone else's playlist to mine. I'm trying to downsize my music playlists and want to copy three of them into a new playlist, then delete the 3 old ones. Is there a way to do this on mobi...

Regular

I found some similar posts here, but I am not looking to copy someone else's playlist to mine. I'm trying to downsize my music playlists and want to copy three of them into a new playlist, then delet...

204 Views

0 replies

0 likes

  • 204 Views
  • 0 replies
  • 0 likes

Problem syncing local files to my phone

I am trying to sync local files from my computer to my phone. I added the songs to a playlist and had spotify up on my computer and my phone and pressed the sync button on my phone. All the tracks in the playlist downloaded to my phone except the loc...

Casual Listener

I am trying to sync local files from my computer to my phone.  I added the songs to a playlist and had spotify up on my computer and my phone and pressed the sync button on my phone.  All t...

zippitey2

Casual Listener

313 Views

1 replies

0 likes

  • 313 Views
  • 1 replies
  • 0 likes

Equalizer Fuction Issues

Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the filters dont work after a restart of the equalizer fu...

Casual Listener

Hello, I have problems with the equalizer function. If this function is activated, when I push the play/pause button, the sound increases itself automatically by a few milliseconds. Some times the fi...

321 Views

0 replies

0 likes

Equalizer issues
  • 321 Views
  • 0 replies
  • 0 likes

Can I not use the songs I downloaded for my alarm clock?

I sleep too deep for the beeps, so I literally spent 3 days finding a clock for my Android where I had the option of using MP-3s and finding an app where I could download a few MP-3s of my favorite songs. I downloaded about 8 songs to my Samsung Gala...

Newbie

I sleep too deep for the beeps, so I literally spent 3 days finding a clock for my Android where I had the option of using MP-3s and finding an app where I could download a few MP-3s of my favorite s...

476 Views

0 replies

0 likes

MP3s for use with my alarm
  • 476 Views
  • 0 replies
  • 0 likes

Musica playback

I can not play the music ... both offline and online, and I have a premium account.

Visitor

I can not play the music ... both offline and online, and I have a premium account.

user-removed

Not applicable

326 Views

1 replies

0 likes

  • 326 Views
  • 1 replies
  • 0 likes

Spotify is only messing around.

I'm not going to tell you guys my device model, because Spotify just should work on every phone, since it's 10 bucks a month. At least at my high-end android. It's a shame that Spotify is ignoring all the users complaining about a lagging Android app...

Visitor

I'm not going to tell you guys my device model, because Spotify just should work on every phone, since it's 10 bucks a month. At least at my high-end android.   It's a shame that Spotify is ig...

woodandrew90

Roadie

561 Views

1 replies

0 likes

laggy
Subscription
  • 561 Views
  • 1 replies
  • 0 likes

Random pauses during playback despite reinstalling

Hi, I've had the same problem for the past few months. Playback on my phone will stop in the middle of the track for no apparent reason. This happens every two songs or so. I have to enter the app and click play, and the track will restart from the b...

Newbie

Hi, I've had the same problem for the past few months. Playback on my phone will stop in the middle of the track for no apparent reason. This happens every two songs or so. I have to enter the app an...

402 Views

0 replies

0 likes

random stop
  • 402 Views
  • 0 replies
  • 0 likes

Spotify Android syncing between two phones

So, I turned my dad onto Spotify about a year ago, and he's been loving using it while he Uber drives. He uses two phones while he drives, one for the Uber app, and a disconnected one for offline Spotify music. Recently, an update came out for the Ub...

Newbie

So, I turned my dad onto Spotify about a year ago, and he's been loving using it while he Uber drives. He uses two phones while he drives, one for the Uber app, and a disconnected one for offline Spo...

243 Views

0 replies

0 likes

  • 243 Views
  • 0 replies
  • 0 likes

Changing the order in which the songs are listed resets there offline availability...

Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped from my device... Oh but my memory is all atill bei...

Newbie

Changing the order in which the songs are listed resets there offline availability... which really sucks because i spent all day and night letting my songs download just to have them instantly wiped ...

162 Views

0 replies

0 likes

  • 162 Views
  • 0 replies
  • 0 likes

None of the songs will play

All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!

Newbie

All of the songs are grayed out and won't play unless I play the radio or shuffle play but I can't pick any of the songs.Please help!!!!

197 Views

0 replies

0 likes

  • 197 Views
  • 0 replies
  • 0 likes

No Album Art Whatsoever

This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all together, clearing the cache/data for the app, as well ...

Music Fan

This happens quite often, all of sudden I get no album art on any of my songs. Whether they be locally stored, saved for offline, or just regular listneing. I have tried reinstalling the app all toge...

chicknahaf

Casual Listener

733 Views

1 replies

1 likes

  • 733 Views
  • 1 replies
  • 1 likes

Problema spotify family

Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?

Newbie

Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Solved!! No volume

Hi there,I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to connect headphones and it doesn't work. I tried music ...

Casual Listener

Hi there, I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to c...

Saintnick

Regular

592 Views

3 replies

0 likes

  • 592 Views
  • 3 replies
  • 0 likes

Currently travelling, Spotify deleted all offline tracks

I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to connect to the internet to login and then began re-...

Newbie

I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to ...

woodandrew90

Roadie

479 Views

1 replies

0 likes

  • 479 Views
  • 1 replies
  • 0 likes