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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Ecualización

Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva.Gracias!

Newbie

Hola, espero que se encuentren bien! Necesito ayuda para dejar establecida la ecualización que más me gusta, que cuando salgo del menú de configuración la ecualización se me desactiva. Gracias!

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Spotify with Moto 360 ok google problem

Hi,I am using my Moto 360 with voice commands.I say ok google and then play artist name.If my phone has the screen off the music does not start playing. I always need to unlock the screen and the music immediately starts.This is very annoying because...

Newbie

Hi, I am using my Moto 360 with voice commands. I say ok google and then play artist name. If my phone has the screen off the music does not start playing. I always need to unlock the screen and...

Paradeofbears

Newbie

606 Views

1 replies

1 likes

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Android App Crashing

A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify has stopped" message appears. I have tried turning ...

Casual Listener

A while ago I updated the app, didn't have any problems. About a week ago the app has completely stopped working. When I open it, a black screen appears and then closes and a "Unfortunately, Spotify ...

322 Views

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Premier 3 mesi a 0.99

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale.Impossibile registrare causa problemi tecnici.ora che non c'è più la promozione si riesce perfettamente ad ...

Newbie

Salve volevo un informazione x più di 5 giorni (dal 25 dicembre)non sono mai riuscito ad attivare la promozione il messaggio era sempre uguale. Impossibile registrare causa problemi tecnici.ora che ...

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how to delete or remove whole albums htc-one-m8 Android 5.0.1

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s).I can remove individual songs but unless I hunt and pecking around I sometimes accidentally add another album I...

Newbie

for instance, I only wanted one song from Fleetwood Mac and whole album is there offline with no option that I can find to remove album(s). I can remove individual songs but unless I hunt and peckin...

user-removed

Not applicable

571 Views

1 replies

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remove
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Android Auto playlist

It's a shame i can't browse all my music on Android Auto like Apple Car Play...I can only browse trought vocal input, who works 1 on 10.... Until i can't browse ALL my music library on my car i will not renew spotify premium....i will use apple music...

Casual Listener

It's a shame i can't browse all my music on Android Auto like Apple Car Play... I can only browse trought vocal input, who works 1 on 10....   Until i can't browse ALL my music library on my ...

andx479

Casual Listener

964 Views

2 replies

1 likes

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Solved!! New songs on an offline playlist

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile. My question is, when that person adds new songs to that playlist, will it automatically download them and make them offline on my mobile? I obviously don'...

Regular

So, I've followed a playlist that somebody else has made and have made it Offline on my mobile.   My question is, when that person adds new songs to that playlist, will it automatically downlo...

markusfen

Regular

739 Views

4 replies

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Spotify refuses to play songs for more than a second

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second before pausing. There is no sound and I don't know how...

Newbie

I have the app on my Samsung Galaxy S6 and was using it without incident during the day. I just went to play a song now and it plays nothing from my saved songs or any song for more than a second bef...

235 Views

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Deleting the cache and saved data not working

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint worked. Then I clear the cache of the app and uninsta...

Regular

Hey guys this is bugging me. After some issues on syncing yesterday was fixed now my phone is full on storage space. I did the deleting of saved data and cache from the settings menu and it didint wo...

Bittencourt

Spotify Star

3879 Views

7 replies

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offline data
storage space
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Switched phones and lost all my music

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

Newbie

I changed my phone, logged in with my account and I lost all my Playlist and songs. Also it said upgrade to premium when I already had premium. I need help because I want everything back.

driveflanger

Community Legend

1389 Views

2 replies

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cant play songs in background

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 any solutions?

Newbie

whenever I try to open an app or a game such as candy crush, spotify closes and stops playing. I have a samsung ace 4 running kitkat 4.4.4 😞 any solutions? 😞

382 Views

0 replies

1 likes

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Wont let me log in

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

Newbie

Wont let me log in says i have already used this email and then i geg a notification from facebook saying my account was logged into by spotify but i dont have my facebook linked

297 Views

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Cant log in
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Offline mode with new mobilephone

Hello,I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card.Now, at my new S5, there is no offline music avaiable?! It seems, that spotify doesn't recognized the SD-card?! Can anyone help please!!??...

Casual Listener

Hello, I changed my mobil from Galaxy S4 to Galaxy S5. At S4 I had had offline music stored at the micro SD card. Now, at my new S5, there is no offline music avaiable?! It seems, that spotify does...

woodandrew90

Roadie

282 Views

1 replies

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Playlist off line and quality

On my android device I frequently use the off-line feature to listen to playlists I downloaded previously via wifi. Unfortunately the size of the downloads is limited. I have some questions related to this:1. Is the size of the download limited by th...

Casual Listener

On my android device I frequently use the off-line feature to listen to playlists I downloaded previously via wifi. Unfortunately the size of the downloads is limited. I have some questions related t...

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Impossible to fill payment forms for Brazilian user

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

Newbie

The mask at Cpf and Cep fields, from payment method is not holdind the information.nor finding my addreess when I use my android to update payment information page.

534 Views

0 replies

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Android
Payment
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Useing spotify on my roku

Why can't I download full albums on my roku like I can on my phone

Newbie

Why can't I download full albums on my roku like I can on my phone

290 Views

0 replies

1 likes

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ad won't show up

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom and after no music so I press shuffle again and it s...

Newbie

At first I got a ad that won't play like had no play pause button. So I logged out/in and went and shuffled on a Playlist and I heard anhad but it didn't pop up or show it was playing at the bottom a...

342 Views

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ad frozen not playing
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How to change country while using fido

So... Is it possible to change my country while using the premium service provided by fido?

Newbie

So... Is it possible to change my country while using the premium service provided by fido?

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Can't access premium

What can I do to fix this paying for premium but still on Spotify free

Newbie

What can I do to fix this paying for premium but still on Spotify free

285 Views

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Spotify thinks im logging in from another country

I've been using spotify for a while and recently got the Moto X. I tried logging in with my usual account but for some strange reason it says that Im logging in from a different country. I uninstalled and renstalled and tried again still didnt work. ...

Newbie

I've been using spotify for a while and recently got the Moto X. I tried logging in with my usual account but for some strange reason it says that Im logging in from a different country. I uninstalle...

264 Views

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