Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Newbie
375454 Views
541 replies
34 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello everyone, I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, so the problem is on the phone side. I installed the latest v...
Hello everyone, I am using a Huawei Honor P7. After an update to Android 6.0 was installed yesterday it is not longer possible to connect with my radio. It is still working with my Laptop, s...
Community Legend
312 Views
1 replies
0 likes
hi,since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs but then it stops (the song doesn't seem like is paused...
hi, since my 3 months premium subscription ended 1 week ago i started to use the free version of spotify. since then i got problems while using the 3g connection: im able to play one or two songs bu...
Community Legend
383 Views
2 replies
0 likes
Can any body tell me what's happened to her?? Disappeared off earth! Can't find it anywhere!?
Can any body tell me what's happened to her?? Disappeared off earth! Can't find it anywhere!?
Community Legend
353 Views
1 replies
0 likes
Dear Spotify, I have some own created playlists where I have lots of music that I love. +1500 songs. What I loved about Android phones is that I could really easily scroll though the whole list on the right side of the phone. Now that featured dissap...
Dear Spotify, I have some own created playlists where I have lots of music that I love. +1500 songs. What I loved about Android phones is that I could really easily scroll though the ...
Community Legend
3006 Views
13 replies
9 likes
When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying because i have to interact with spotify if i want to ke...
When a song finishes the next song automatically starts but there is no sound (the progress bar is counting). If i pause, rewind or MANUALLY start the song there is volume. This is very annoying beca...
Newbie
770 Views
4 replies
2 likes
I have Android 6.0.1 and Spotify 4.9.0.992When I search for an artist and check it to follow then it appears on my 'your lib/artists/all atrists' ...But after a while it is gone from that list ... annoyingSearching again for tha same artist shows tha...
I have Android 6.0.1 and Spotify 4.9.0.992 When I search for an artist and check it to follow then it appears on my 'your lib/artists/all atrists' ... But after a while it is gone from that list .....
Regular
831 Views
5 replies
0 likes
Dear community, some time ago, Spotify for Android always memorized which song was played last when the app was closed and then reopened. After an update, this ability was lost and I thought that this was just a bug and the function would reappear. B...
Dear community, some time ago, Spotify for Android always memorized which song was played last when the app was closed and then reopened. After an update, this ability was lost and I thought...
Casual Listener
601 Views
5 replies
0 likes
DescriptionSpotify doesn't stores offline playlist on the sd cardExample:When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playlist doesn't stores on the sdcard.What are the steps you took to ...
Description Spotify doesn't stores offline playlist on the sd card Example: When I try to download a playlist on my Android device (Lollipop 5.1 / BQ Aquaris M4.5 Firmware 1.1.2), the playli...
Not applicable
1308 Views
5 replies
0 likes
Hi there, Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago I started getting the following message when I tired to use "Running": Sorry, something went wrong. That didn't work. Please have another go. The i...
Hi there, Brief description of the issue: I have a strange issue with Spotify running. A few weeks ago I started getting the following message when I tired to use "Running": ...
Spotify Star
689 Views
1 replies
0 likes
I have a problem with spotify on my mobile. When I download songs for offilne mode,after view days or hours I get unsupported file error and lose all songs on my SD Card (only way to fix it is formating card after error.)When I get this error every t...
I have a problem with spotify on my mobile. When I download songs for offilne mode, after view days or hours I get unsupported file error and lose all songs on my SD Card (only way to fix it is form...
Newbie
467 Views
1 replies
0 likes
I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite annoying.How can I fix this?
I am currently using my android phone to cast to the google cast in my TV. It used to show the current playlist along with the play queue but now iut only shows the spotify logo which I find quite an...
708 Views
0 replies
5 likes
I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out.Literally only the word "blue" about a dozen times
I don't know just how many words can cause this, but I know for sure if I go to my search bar on my android mobile spotify and type in the word "blue" I am closed out. Literally only the word "blue"...
Spotify Star
417 Views
1 replies
0 likes
my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone know if this is a common problem?
my spotify recently logged itself out some how and I usually use sign in with Facebook if I accidently log out, but for some reason it keeps saying user name or password is incorrect now? does anyone...
Spotify Star
820 Views
2 replies
0 likes
I just updated the android app and it logged me out, now I tried to login using my Facebook account and username/password but it's impossible
I just updated the android app and it logged me out, now I tried to login using my Facebook account and username/password but it's impossible
Spotify Star
859 Views
4 replies
1 likes
-LG G4-32gb int. storage-32gb ext. storage-Android 6.0-Spotify 4.9Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu.When I was listening to something,even if was in shuffle or not and on offline mode, I w...
-LG G4 -32gb int. storage -32gb ext. storage -Android 6.0 -Spotify 4.9 Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu. When I was listening to...
Community Legend
476 Views
1 replies
0 likes
I'm experiencing these problem that whenever I'm listening to music the volume drops automatically after a second of playing music to an average level despite selected maximal volume. This is independent of the tracks I'm listening to. Also it isn't ...
I'm experiencing these problem that whenever I'm listening to music the volume drops automatically after a second of playing music to an average level despite selected maximal volume. This i...
Community Legend
1842 Views
1 replies
0 likes
I'm running Android 6 on the Moto X Pure. I am the only user of the account and I have not had issues on my previous phone. It's incredibly frustrating to have to redownloading all my songs all the time.
I'm running Android 6 on the Moto X Pure. I am the only user of the account and I have not had issues on my previous phone. It's incredibly frustrating to have to redownloading all my songs all the t...
Community Legend
2748 Views
1 replies
0 likes
After downloading the latest update to my spotify android app, after each song played the next song starts without sound, and the playlist just continues only without any sound.Both while wearing headphones or playing it loud.If I press next track it...
After downloading the latest update to my spotify android app, after each song played the next song starts without sound, and the playlist just continues only without any sound. Both while wearing h...
Regular
991 Views
2 replies
0 likes
In previous version of Spotify when I went to Browse-Charts- Global Top 50 (or any other list of songs) I saw before some kind of mark the song was downloaded or not. At present there is no such mark. So during checking some playlist I have no inform...
In previous version of Spotify when I went to Browse-Charts- Global Top 50 (or any other list of songs) I saw before some kind of mark the song was downloaded or not. At present there is no suc...
Casual Listener
653 Views
4 replies
0 likes
I listen to the same queue each time I start Mobile in Shuffle Mode no matter which song I start with. I have over 8 hrs of music in my playlist but I seem to listen to the same hour? of songs repeatedly if I listen for any extended time. How can I c...
I listen to the same queue each time I start Mobile in Shuffle Mode no matter which song I start with. I have over 8 hrs of music in my playlist but I seem to listen to the same hour? of songs ...
Newbie
1653 Views
5 replies
4 likes
