Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
Hello there! spotify have a family account. In the main account everything works well but in secondary music is bound to be random. As I can fixthis and put it Watch only song I want?
246 Views
0 replies
0 likes
Hi there,I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to connect headphones and it doesn't work. I tried music ...
Hi there, I would like to ask you for help. Since today my spotify doesn't work ... Actually app is OK i can play songs and app shows how time of songbia running but there is any music. I tried to c...
Regular
592 Views
3 replies
0 likes
I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to connect to the internet to login and then began re-...
I have about 1200 offline songs that were deleted today. I've been travelling for 2 weeks in South Africa from Canada and have been using spotfiy daily. Today when I opened the app it required me to ...
Roadie
479 Views
1 replies
0 likes
I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
I want to disconnect my facebook from spotify from my android phone i have no access to any pc...
Community Legend
304 Views
1 replies
0 likes
So I recently upgraded to premium again and now when I browse for new playlists and new releases, it's dominated by Hong Kong, Korean, Chinese and even Japanese music. And I can't change the region because I'm using a Hong Kong credit card. The user ...
So I recently upgraded to premium again and now when I browse for new playlists and new releases, it's dominated by Hong Kong, Korean, Chinese and even Japanese music. And I can't change the region b...
Newbie
1466 Views
4 replies
15 likes
I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
I am using Samsung GT-S7580 powered by Android Jellybean. Since my internal phone storage is limited, I would like to save my offline music to external SD card storage. Is it possible to do that?
Roadie
601 Views
4 replies
0 likes
Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my facebook account . This is the second times that's...
Hi, i'm a french user. Since the last week, i can't log into spotify with any device. I've an error message like "you try to log in another country" but i never left my country. I usually log with my...
283 Views
0 replies
0 likes
Having the same problem, using a Samsung Galaxy Grand Prime to play Spotify.
Having the same problem, using a Samsung Galaxy Grand Prime to play Spotify.
298 Views
0 replies
0 likes
The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKcOnly plays through the left speaker. How do I get Spotify to fix the album?
The Fleur East album https://open.spotify.com/album/07dWJeuKJEHbVrAwTGqnKc Only plays through the left speaker. How do I get Spotify to fix the album?
Casual Listener
436 Views
2 replies
0 likes
Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim
Mobilde kaç mb dinleme yaptığımı uygulamada öğrene bilirmiyim
368 Views
0 replies
0 likes
I have Spotify premium and can't seem to access spotify now.
I have Spotify premium and can't seem to access spotify now.
Community Legend
1522 Views
11 replies
0 likes
HiI recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my facebook profile, it did not work.I have trying for a w...
Hi I recently changed my phone and switched to FIDO where I'm supposed to get SPOTIFY premium for free for a year or so.However when I enjtered the code then proceeded to create my account via my fa...
Casual Listener
355 Views
2 replies
0 likes
I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility that spotify can change EQ settings for every blueto...
I have four bluetooth devices. Primary home device, car, small bluetooth speaker and secondary home device. All those four have totally different speakers. And the question is: Is there possibility t...
Music Fan
5557 Views
1 replies
13 likes
Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks
Hi, I have a premium subscription. When I listen to an album or a playlist on the mobile app (android), I can't disable the shuffle mode. Can you please help? Thanks
Community Legend
370 Views
1 replies
0 likes
Android shows to change countries. I have not moved to a different country. Shows only a USA option.
Android shows to change countries. I have not moved to a different country. Shows only a USA option.
Roadie
478 Views
3 replies
0 likes
Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga
Não consigo apagar ou entrar no menu de algumas músicas, diz que eu tenho que estar online, mas eu estou e mesmo assim não apaga
291 Views
0 replies
0 likes
i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
i have a samsung galaxy 5. i have tried uninstalling and reinstalling to no avail. help!
Newbie
677 Views
3 replies
0 likes
I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont turn on with any buttons, happening on both my phones, I have...
I have been using spotify for probably half a year now, in that time I have had 2 Phones, a Galaxy s5 then a Sony Xperia Z5 Premium. Occasionally my phone will go unresponsive, screen wont t...
Music Fan
589 Views
1 replies
0 likes
Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention:When using the search function, I decided to use voice for the song I wanted. When I selected the song, it kept stopping, l...
Hi, I've been listening to Spotify for about 6 months, and love it! Found a bug today and wanted to bring it to your attention: When using the search function, I decided to use voice for the song ...
424 Views
0 replies
0 likes
