Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 42155 Views
  • 65 replies
  • 25 likes
  • 42155 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 877839 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 877839 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26323 Views
  • 4 replies
  • 0 likes
  • 26323 Views
  • 4 replies
  • 0 likes

How do I cancel my spotify premium account switch back to free account?

I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to customers and help them when customers sent them a emai...

  • Newbie
  • I accidentally activated premium and I have no money to pay monthly. And when I sent them a email they didn't even reply I'm gonna report this app saying that they don't even bother to listen to cust...
  • Taylor
  • Community Legend
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Playlist keeps stopping

Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one track, sometimes five tracks, ten tracks etc. Ive tried...

  • Newbie
  • Would anyone have an idea why I'm having problems with any offline playlist? I'm on a Sony Xperia 5 and spotify premium. Anytime I play on offline playlist it stops randomly. Sometimes after one trac...
  • longelas
  • Casual Listener
  • 429 Views
  • 2 replies
  • 0 likes
  • Playlist problem
  • 429 Views
  • 2 replies
  • 0 likes

Não estou conseguindo ouvir os meus arquivos locais no android

A música nem aparece na playlist, só aparece se eu marcar a opção de mostrar musicas indisponiveis. Só esta tocando pelo computador.O PC e o celular estao na mesma rede, antes era só abrir o app no windows e no celular que automaticamente já conectav...

  • Newbie
  • A música nem aparece na playlist, só aparece se eu marcar a opção de mostrar musicas indisponiveis. Só esta tocando pelo computador. O PC e o celular estao na mesma rede, antes era só abrir o app no...
  • Bittencourt
  • Spotify Star
  • 3571 Views
  • 1 replies
  • 3 likes
  • 3571 Views
  • 1 replies
  • 3 likes

Upgraded to family

Will not let me log in after entering my details it comes up that I have already created an account. HELP

  • Newbie
  • Will not let me log in after entering my details it comes up that I have already created an account. HELP
  • Bittencourt
  • Spotify Star
  • 153 Views
  • 1 replies
  • 0 likes
  • 153 Views
  • 1 replies
  • 0 likes

Local files is missing

Hey guys,So i think 1 thing is missing om spotify mobile, an option to import files from sd card to your spotify.On the PC this is viable, does someone know how to do on android?

  • Newbie
  • Hey guys, So i think 1 thing is missing om spotify mobile, an option to import files from sd card to your spotify. On the PC this is viable, does someone know how to do on android?
  • navaira
  • Roadie
  • 287 Views
  • 1 replies
  • 1 likes
  • 287 Views
  • 1 replies
  • 1 likes

Seriously. Is it so never can get help from SPOTIFY and only can help each other..?!?!?

There are something seriously wrong with the local play. For me it worked well a couple of weeks ago, but now all crashes. I've tried different list's and manually copied all mp3's to a same folder, butt it still doesn't work. Same if I try another u...

  • Regular
  • There are something seriously wrong with the local play. For me it worked well a couple of weeks ago, but now all crashes. I've tried different list's and manually copied all mp3's to a same folder, ...
  • navaira
  • Roadie
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Solved!! Shufleplay not playing the nest song

Shuffle play is not playing the next song. It act as if it is playing the song but there's no sound coming out the bar will go across the time will lower as if it playing but it won't play any music it'll play the first song that I initially click cl...

  • Newbie
  • Shuffle play is not playing the next song. It act as if it is playing the song but there's no sound coming out the bar will go across the time will lower as if it playing but it won't play any music ...
  • woodandrew90
  • Roadie
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

Solved!! cant see any play button on individual songs on my htc one

Can anyone please help me .I have a HTC one and don't see any play button on individual songs. ( like you can on the web player).I can only save songs to my playlist and the shuffle play. (Very annoying).I have the latest version of spotify installed...

  • Casual Listener
  • Can anyone please help me .I have a HTC one and don't see any play button on individual songs. ( like you can on the web player). I can only save songs to my playlist and the shuffle play. (Very ann...
  • woodandrew90
  • Roadie
  • 6510 Views
  • 4 replies
  • 0 likes
  • HTC one no play button
  • 6510 Views
  • 4 replies
  • 0 likes

Solved!! Song starts in mute (LG Optimus G)

1) Everytime a song ends and another begins it becomes muted.2) If I pause a song, when I resume playing, it starts again from the beginning.My smartphone information is:Brand: LG (only internal memory)Model: Optimus G (E-987)OS version: Android 4.1....

  • Newbie
  • 1) Everytime a song ends and another begins it becomes muted. 2) If I pause a song, when I resume playing, it starts again from the beginning. My smartphone information is: Brand: LG (only interna...
  • Bittencourt
  • Spotify Star
  • 449 Views
  • 1 replies
  • 0 likes
  • 449 Views
  • 1 replies
  • 0 likes

Problema com foto da capa da música

Olá, bom, minha conta é premium, eu queria ouvir minhas músicas que tenho no PC no spotify pelo celular, ai eu fiz todo processo de criar playlist e tals, só que a foto da capa nao aparece na música pelo celular, é uma capa personalizada por me mesmo...

  • Visitor
  • Olá, bom, minha conta é premium, eu queria ouvir minhas músicas que tenho no PC no spotify pelo celular, ai eu fiz todo processo de criar playlist e tals, só que a foto da capa nao aparece na música ...
  • 8342 Views
  • 0 replies
  • 10 likes
  • 8342 Views
  • 0 replies
  • 10 likes

momentary interruption

Hi, Since few days I have problem with my app, when I listen music I have momentary interruption several times for one song. Does anyone have a similar situation?

  • Regular
  • Hi,   Since few days I have problem with my app, when I listen music I have momentary interruption several times for one song. Does anyone have a similar situation?
  • 183 Views
  • 0 replies
  • 0 likes
  • 183 Views
  • 0 replies
  • 0 likes

Solved!! Storage space

I have a Samsung Galaxy S6 16GB with a 32GB SD card. I work on a farm with very little reception and use Spotify everyday for music. The problem I have is that I can't save music onto the SD card and the amount of music of have has taken over the bas...

  • Casual Listener
  • I have a Samsung Galaxy S6 16GB with a 32GB SD card. I work on a farm with very little reception and use Spotify everyday for music. The problem I have is that I can't save music onto the SD card and...
  • Mooseman923
  • Casual Listener
  • 4003 Views
  • 6 replies
  • 0 likes
  • 4003 Views
  • 6 replies
  • 0 likes

Downloaded songs deleted each month

So I'm using Spotify Premium and the payment is included with my monthly plan. Each month, when my plan and therefore Premium payment is done, I fınd all of my offline data deleted. I have 15 - 20 GBs of data and downloading this each month takes day...

  • Newbie
  • So I'm using Spotify Premium and the payment is included with my monthly plan. Each month, when my plan and therefore Premium payment is done, I fınd all of my offline data deleted. I have 15 - 20 GB...
  • woodandrew90
  • Roadie
  • 485 Views
  • 1 replies
  • 0 likes
  • Deleted downloads
    Offline songs
  • 485 Views
  • 1 replies
  • 0 likes

No local file sync/download on Android.

Hello, i am running Spotify on 2 Pc's and 1 (new) Android Device. All Devices are connected to the same network. I tested adding local files to my playlist on both Pc's,but my Android Device doesnt sync/download the local files to offline mode.I rest...

  • Casual Listener
  • Hello,   i am running Spotify on 2 Pc's and 1 (new) Android Device. All Devices are connected to the same network.  I tested adding local files to my playlist on both Pc's,but my Android...
  • 403 Views
  • 0 replies
  • 0 likes
  • 403 Views
  • 0 replies
  • 0 likes

Favorites not there after reinstall

So, my Spotify was having all kinds of problems not being able to go "Online" if off wifi despite clearly being so. Could load webpages, but not good enough for Spotify. Thought uninstalling and reinstalling Spotify might work, but no, it did not res...

  • Newbie
  • So, my Spotify was having all kinds of problems not being able to go "Online" if off wifi despite clearly being so.  Could load webpages, but not good enough for Spotify.    Thought ...
  • 184 Views
  • 0 replies
  • 0 likes
  • 184 Views
  • 0 replies
  • 0 likes

Redownload

The spotify app suddenly downloaded all the songs in my list again. Where does that come from?

  • Newbie
  • The spotify app suddenly downloaded all the songs in my list again. Where does that come from?
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Android Spotify crashes at albums section

Spotify keeps crashing when I'm going to my albums. The only thing that seems to help is reinstalling Spotify and then it works for the day. The next day same thing. It crashes when accessing my albums. After reinstallation it's fine for the resgt of...

  • Regular
  • Spotify keeps crashing when I'm going to my albums. The only thing that seems to help is reinstalling Spotify and then it works for the day.  The next day same thing. It crashes when accessin...
  • 252 Views
  • 0 replies
  • 0 likes
  • 252 Views
  • 0 replies
  • 0 likes

SHUTS DOWN ANY TIME I TRY SEARCHING!

Spotify keeps shutting down anytime I try to search for more than one letter. Have Uninstalled and reinstalled a few times and same issue. Please help, not going to continue paying for premium on an app I can't even use!

  • Casual Listener
  • Spotify keeps shutting down anytime I try to search for more than one letter. Have Uninstalled and reinstalled a few times and same issue. Please help, not going to continue paying for premium on an ...
  • Jason1488
  • Casual Listener
  • 333 Views
  • 5 replies
  • 0 likes
  • 333 Views
  • 5 replies
  • 0 likes

no search

On my spotify premium (only on my samsung note not the other devices in the house) i try to search a song and after the first three letters have been typed, spotify closes down.I have tried resetting phone, redownloading app, made sure there is enoug...

  • Casual Listener
  • On my spotify premium (only on my samsung note not the other devices in the house) i try to search a song and after the first three letters have been typed, spotify closes down. I have tried resetti...
  • 166 Views
  • 0 replies
  • 0 likes
  • 166 Views
  • 0 replies
  • 0 likes

Downloaded content doesn't appear

I downloaded around half of the songs I have in My Music, but, after I expended around 1 gigabyte of my mobile data, spotify doesn't show me any downloaded song

  • Casual Listener
  • I downloaded around half of the songs I have in My Music, but, after I expended around 1 gigabyte of my mobile data, spotify doesn't show me any downloaded song
  • neofito3000
  • Newbie
  • 281 Views
  • 1 replies
  • 1 likes
  • 281 Views
  • 1 replies
  • 1 likes