Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
So I usually have alot of full albums synced on my phone for easy play and minimal streaming. Today looking through my list of synced music, I noticed in all my synced albums that none were complete, some had 3 songs, some had 2, some 5. All my album...
So I usually have alot of full albums synced on my phone for easy play and minimal streaming. Today looking through my list of synced music, I noticed in all my synced albums that none were complete,...
Community Legend
352 Views
1 replies
0 likes
I cant play my podcast on the desktop for some strange reson. The i have to play it from my phone and then i can't play it on my chrome cast. Is there a way to play podcast via chrome cast so i dont have to use headphone?I can play music via the chro...
I cant play my podcast on the desktop for some strange reson. The i have to play it from my phone and then i can't play it on my chrome cast. Is there a way to play podcast via chrome cast so i dont ...
Community Legend
513 Views
1 replies
0 likes
Hi all, I've been having trouble with Spotify and my Chromecast audio for a while now, with some intermittent success. I'm a premium user, Nexus 5 and Chromecast audio and more often than not, when trying to cast Spotify I see this screen showing my ...
Hi all, I've been having trouble with Spotify and my Chromecast audio for a while now, with some intermittent success. I'm a premium user, Nexus 5 and Chromecast audio and more often than not, when t...
359 Views
0 replies
0 likes
I've noticed it stopped working after I upgraded to marshmallow OS on my HTC M8. I have the phone on the same wifi network, AND also have it connected to the PC via USB, but it refuses to download local files from the PC.I have both Spotify apps open...
I've noticed it stopped working after I upgraded to marshmallow OS on my HTC M8. I have the phone on the same wifi network, AND also have it connected to the PC via USB, but it refuses to do...
Casual Listener
1610 Views
14 replies
0 likes
Hi i updated the app on my Galaxy s6 and the scrollweel function isn't thereWill it come back?I really need it as it takes ages to scroll through my play list with 1500 songs/Emanuel
Hi i updated the app on my Galaxy s6 and the scrollweel function isn't there Will it come back? I really need it as it takes ages to scroll through my play list with 1500 songs /Emanuel
Community Legend
560 Views
1 replies
1 likes
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music will play again.I have reloaded (deleted, reboot and r...
I have spotify premium and the music pauses frequently and the beginning of each song. It will play 2 seconds then stop. If I skip forward or back one song and then back to the current, the music wil...
Community Legend
398 Views
1 replies
0 likes
Hi. I'm a fairly new user to spotify, but not a newcommer in mobile music streaming (2 yers of dzr, and 2 g.music)I live in Finland, and I don't care or like finnish music and "whats hot in finland". Is it somehow possible to change setting (where?) ...
Hi. I'm a fairly new user to spotify, but not a newcommer in mobile music streaming (2 yers of dzr, and 2 g.music) I live in Finland, and I don't care or like finnish music and "whats hot in ...
Community Legend
320 Views
1 replies
0 likes
Hi all, I have a Pioneer AVH-P4400BH receiver unit, which is great for the most part, but the lack of Bluetooth Metadata from Spotify is driving me crazy. It used to work with my AOSP ROM and Galaxy S4, but ever since I got my Galaxy S6, it no longer...
Hi all, I have a Pioneer AVH-P4400BH receiver unit, which is great for the most part, but the lack of Bluetooth Metadata from Spotify is driving me crazy. It used to work with my AOSP ...
Community Legend
877 Views
1 replies
0 likes
I can download playlists to offline mode but cannot do this with individual albums? I have an Android device and the lastest update for the spotify App. Please Help
I can download playlists to offline mode but cannot do this with individual albums? I have an Android device and the lastest update for the spotify App. Please Help
Community Legend
1188 Views
3 replies
1 likes
Hi, I'm having issues with selecting a song to play on Chromecast, no matter if trying to do so from Windows Pc or Android App. If I press Play, Next, Previous or select a specific song, spotify will start playing for a fraction of a second and then ...
Hi, I'm having issues with selecting a song to play on Chromecast, no matter if trying to do so from Windows Pc or Android App. If I press Play, Next, Previous or select a specific son...
Community Legend
507 Views
1 replies
0 likes
I'm premium and have used spotify on my phone for quite some time. I had to reinstall the app and by mistake I let it download my playlist onto my internal storage. I see that with the latest update I can now choose storage to be SD card (before I us...
I'm premium and have used spotify on my phone for quite some time. I had to reinstall the app and by mistake I let it download my playlist onto my internal storage. I see that with the latest update ...
Casual Listener
958 Views
4 replies
0 likes
ive subscribed to premium before and downloaded hundreds of songs. but then after some time, all my offline songs fckin disappeared and im so pissed off bcz i used lots of datas and time downloading those shts. and im logging it in the exact same dev...
ive subscribed to premium before and downloaded hundreds of songs. but then after some time, all my offline songs fckin disappeared and im so pissed off bcz i used lots of datas and time downloading ...
Community Legend
354 Views
1 replies
0 likes
It's really annoying, Spotify have changed the way you scroll on the playlist. Before I could easy get to the bottom of the playlist in 2 seconds. Now it takes several minutes. Stop changing things that are working!
It's really annoying, Spotify have changed the way you scroll on the playlist. Before I could easy get to the bottom of the playlist in 2 seconds. Now it takes several minutes. Stop changing things t...
Community Legend
3918 Views
1 replies
2 likes
Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of doing this? Not everyone in the world has unlimited...
Can someone confirm that this functionality doesn't exist in Spotify for Android? I can set it to offline mode but it seems this takes at least 3 taps on the UI, surely there must be a better way of ...
Community Legend
288 Views
1 replies
0 likes
So I tried all tricks listed on this community board. Spotify is not woorking at all on my andriod phone. Galaxy S5After down loading the app.with out sd card. I sign in and app stops completely.Help please
So I tried all tricks listed on this community board. Spotify is not woorking at all on my andriod phone. Galaxy S5 After down loading the app.with out sd card. I sign in and app stops completely. ...
Community Legend
348 Views
1 replies
0 likes
Brief description of the issue: * my Spotify Premium plays fine on all my PCs and laptops* however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (sometimes only one) and then it will go silent. The player (Play arrow) indi...
Brief description of the issue: * my Spotify Premium plays fine on all my PCs and laptops * however when listening on my Samsung Galaxy S4, a couple of tracks will play fine (some...
Casual Listener
399 Views
2 replies
0 likes
Spotify reported that it was using nearly 3Gb of internal storage. I cleared 'Cache', cleared 'Data' and then uninstalled Spotify. My internal stoarge hasn't increased at all. In the Android 'Storage & USB' settings option, it tells me... 6.58Gb used...
Spotify reported that it was using nearly 3Gb of internal storage. I cleared 'Cache', cleared 'Data' and then uninstalled Spotify. My internal stoarge hasn't increased at all. In the Android...
253 Views
0 replies
0 likes
I changed my storage device from my internal storage to my SD card on my Samsung galexy s5 active and since then I transfered everything to the SD card. I now get a notification everytime I start spotify on my phone that I have reached the maximum nu...
I changed my storage device from my internal storage to my SD card on my Samsung galexy s5 active and since then I transfered everything to the SD card. I now get a notification everytime I start spo...
Community Legend
442 Views
4 replies
0 likes
No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!
No storage area found, I don't know why spotify say this, because my cellphone had memory for install the app, I trai it with re install the app and doesn't have results, pls help me !!!!
Community Legend
309 Views
1 replies
0 likes
I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my playlist. Add this feature back please.
I have over 1000 songs and before I was able to scroll down quickly on the left side of the playlist now with the new update there is no scrolling at all and takes forever to get to the end of my pla...
Community Legend
537 Views
3 replies
0 likes
