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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375621 Views

541 replies

34 likes

Account
Free
  • 375621 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7535 Views

0 replies

7 likes

  • 7535 Views
  • 0 replies
  • 7 likes

Sony Xperia Save Spotify cache to SD card

Hi,I have recently purchased a Sony Xperia phone,But when i go to spotify storage settings and select save to SD card, it says "we couldn't move your data, there might be something wrong with your SD card, check permissions and try again". I have che...

Casual Listener

Hi, I have recently purchased a Sony Xperia phone, But when i go to spotify storage settings and select save to SD card,  it says "we couldn't move your data, there might be something wrong wi...

navaira

Roadie

1904 Views

4 replies

0 likes

  • 1904 Views
  • 4 replies
  • 0 likes

Almacenamiento externo

Hola! Tengo un problema al intentar guardar los datos y canciones en la memoria externa, me dice que no esta disponible. He comprobado los permisos y creo que esta todo bien. Alguien puede ayudarme?Gracias!

Newbie

Hola! Tengo un problema al intentar guardar los datos y canciones en la memoria externa, me dice que no esta disponible. He comprobado los permisos y creo que esta todo bien. Alguien puede ayudarme? ...

Daniel

Community Legend

469 Views

1 replies

0 likes

  • 469 Views
  • 1 replies
  • 0 likes

Playlists

I have a 4G Android. My playlists, when in shuffle mode, won't play more than three songs in a row without stopping. I've logged out of Spotify and relogged in which cleared the same problem in the albums department. Tried that again but to no avail....

Newbie

I have a 4G Android. My playlists, when in shuffle mode, won't play more than three songs in a row without stopping. I've logged out of Spotify and relogged in which cleared the same problem in the a...

Daniel

Community Legend

337 Views

1 replies

0 likes

  • 337 Views
  • 1 replies
  • 0 likes

Playback device automatically switched from Echo to Bluetooth when skipping track using Android Wear

While listening on my Amazon Echo I discovered if I opened Spotify on my Note 4, I could then see the status and remote control the Echo using the media controller on my Sony Smartwatch 3(SWR50), which is very useful when I'm buzzing around the house...

Casual Listener

While listening on my Amazon Echo I discovered if I opened Spotify on my Note 4, I could then see the status and remote control the Echo using the media controller on my Sony Smartwatch 3(S...

448 Views

0 replies

0 likes

Amazon Echo
Android 5.1.1
android wear
Bluetooth problems
  • 448 Views
  • 0 replies
  • 0 likes

Playback device switches automatically from Echo to Bluetooth when changing track using Android Wear

While listening on my Amazon Echo I discovered if I opened Spotify on my Note 4, I could then see the status and remote control the Echo using the media controller on my Sony Smartwatch 3(SWR50), which is very useful when I'm buzzing around the house...

Casual Listener

While listening on my Amazon Echo I discovered if I opened Spotify on my Note 4, I could then see the status and remote control the Echo using the media controller on my Sony Smartwatch 3(S...

317 Views

0 replies

0 likes

  • 317 Views
  • 0 replies
  • 0 likes

Music mutes when switching song with black screen.

Hello, I have been having trouble with my phone. When the screen is off the song will finish, then when switching to the next song the volume will be completely off. I will have to turn the screen back on, pause the song, then hit play starting the s...

Newbie

Hello,   I have been having trouble with my phone. When the screen is off the song will finish, then when switching to the next song the volume will be completely off. I will have to turn the ...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Can't Play Downloaded Music

I've been having issues playing downloaded items. Even though a playlist is marked as downloaded, and the tracks show that they are on the device, they will only play when connected to a network. To confirm, I've downloaded a playlist, then turned of...

Casual Listener

I've been having issues playing downloaded items. Even though a playlist is marked as downloaded, and the tracks show that they are on the device, they will only play when connected to a network. &n...

BitwiseOperator

Casual Listener

1083 Views

6 replies

0 likes

  • 1083 Views
  • 6 replies
  • 0 likes

static

Hi, im getting really loud static con top of the song. Im using it con android, and it has alzó happened with another android phone before. Its so loud i can barely hear the song. Its not the headphones because ive tried listening to something el se ...

Newbie

Hi, im getting really loud static con top of the song. Im using it con android, and it has alzó happened with another android phone before. Its so loud i can barely hear the song. Its not the headpho...

Daniel

Community Legend

602 Views

1 replies

0 likes

distortion
static
  • 602 Views
  • 1 replies
  • 0 likes

Solved!! [SOLVED] Spotify Connect - connection fail since last update

Dear community, Since my last update o my android App Spotify, it's impossible to use Connect anymore. My devices are seen but when I initiate the connection, it says nothing and just stop trying to connect. I've try those process :* Delete spotify a...

Music Fan

Dear community,   Since my last update o my android App Spotify, it's impossible to use Connect anymore.   My devices are seen but when I initiate the connection, it says nothing and ju...

theburn

Music Fan

22538 Views

3 replies

2 likes

  • 22538 Views
  • 3 replies
  • 2 likes

Spotify tries to stream songs in offline mode

Quite often when I am using Spotify on my Samsung Galaxy S4, I will set the app to offline mode because I'll be away from an internet source, but the app will queue and try to play songs that have not been downloaded to the device. They obviously don...

Visitor

Quite often when I am using Spotify on my Samsung Galaxy S4, I will set the app to offline mode because I'll be away from an internet source, but the app will queue and try to play songs that have no...

marccharby

Regular

600 Views

1 replies

0 likes

  • 600 Views
  • 1 replies
  • 0 likes

Solved!! Offline problem - Android 6.0 - Beta 5.0.0.954

-LG G4-32gb int. storage-32gb ext. storage-Android 6.0-Spotify beta 5.0.0.954 Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu.When I was listening to something,even if was in shuffle or not and on offli...

Regular

-LG G4 -32gb int. storage -32gb ext. storage -Android 6.0 -Spotify beta 5.0.0.954   Since the first time i used spotify, i was always playing my music from the '' Song '' sub-menu. When I...

marccharby

Regular

3131 Views

10 replies

0 likes

Android
Android 6.0
  • 3131 Views
  • 10 replies
  • 0 likes

Fast Scrolling on Samsung S6 Edge

Hi, I have updated my Samsung S6 Edge to the latest Android (6.01) and the latest Spotify version available on the Google play store. I like to listen a rather large playlist, where back in a previous version, if I held the right hand side and slid m...

Casual Listener

Hi,   I have updated my Samsung S6 Edge to the latest Android (6.01) and the latest Spotify version available on the Google play store.   I like to listen a rather large playlist, where...

renegade142

Casual Listener

1100 Views

2 replies

0 likes

Android
Fast Scroll
S6 Edge
Samsung
Scrolling
  • 1100 Views
  • 2 replies
  • 0 likes

Radio station error

I added 8 songs from discover weekly that I liked into a playlist and attempted to start playlist radio. What I got was "Radio station error. We can't load this radio station right now. Please try later." This is on my Android. On desktop I also can'...

Music Fan

I added 8 songs from discover weekly that I liked into a playlist and attempted to start playlist radio. What I got was "Radio station error. We can't load this radio station right now. Please try la...

Daniel

Community Legend

1592 Views

2 replies

0 likes

  • 1592 Views
  • 2 replies
  • 0 likes

Android - No storage area found

Hey there. I'm from Germany so please excuse my English. I have the problem that if I want to start Spotify on my Samsung Galaxy S5 comes a text in the head bar. (The bar with clock and WLAN and so) There stand: No storage area found - Check storage ...

Newbie

Hey there. I'm from Germany so please excuse my English. I have the problem that if I want to start Spotify on my Samsung Galaxy S5 comes a text in the head bar. (The bar with clock and WLAN and so) ...

Daniel

Community Legend

454 Views

1 replies

0 likes

  • 454 Views
  • 1 replies
  • 0 likes

ipoblem with audio stopping after songs but still playing

This is still haqening after 2 updates what is goin on at spotify

Gig Goer

This is still haqening after 2 updates what is goin on at spotify

Daniel

Community Legend

1542 Views

14 replies

0 likes

  • 1542 Views
  • 14 replies
  • 0 likes

Opening Spotify crashes and restarts my HTC phone

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App. I am a premium user and I never had any problems with Spotify (I loved ...

Newbie

It is just one of the things that happen when I start Spotify. This particular behavior is the worst as the whole phone shuts down and restarts when I try to open my Spotify App.   I am ...

christurbervill

Newbie

2224 Views

2 replies

0 likes

crashes
htc
  • 2224 Views
  • 2 replies
  • 0 likes

Streaming cache always on internal storage?

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify seems to be successfully using the SD card to store i...

Roadie

I'm running Marshmallow 6.0 on a Moto X Play. From a clean installation, I have storage set to 'SD card' in the new Storage menu. I have never downloaded anything, I've only ever streamed. Spotify se...

voice_of_reason

Roadie

3649 Views

11 replies

0 likes

  • 3649 Views
  • 11 replies
  • 0 likes

Playlist won't download offline!

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway. My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading the rest. I've followed the troubleshooting guide, I have adeq...

Newbie

I've had this issue ever since I reinstalled to try and stop the other bug of music stopping halfway.   My playlist has about 600 songs yet it downloads 5 of them and gets stuck downloading th...

Daniel

Community Legend

497 Views

1 replies

1 likes

  • 497 Views
  • 1 replies
  • 1 likes

Solved!! Offline mode problem ! Unselected song trying to play when the offline mode is on !

I'm on a LG G4-marshmallow.-32gb internal-32gb external storage When i'm downloading my songs and switching to offline mode, my unselected song a trying to start. Since the last update, this problem started.

Regular

I'm on a LG G4 -marshmallow. -32gb internal -32gb external storage   When i'm downloading my songs and  switching to offline mode, my unselected song a trying to start.  Since th...

Daniel

Community Legend

606 Views

1 replies

0 likes

  • 606 Views
  • 1 replies
  • 0 likes

Offline artists and albums not available

Hello everyone I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though all the songs are downloaded. I still can listen to the song...

Newbie

Hello everyone   I marked several artists and albums to listen while offline. But when I try to open thes artists and albums libraries the app says I am offline and it can't open, even though ...

Daniel

Community Legend

611 Views

1 replies

0 likes

  • 611 Views
  • 1 replies
  • 0 likes