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Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

easy_iice

Casual Listener

201011 Views

134 replies

10 likes

Android
autoplay
bluetooth
  • 201011 Views
  • 134 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

544910 Views

78 replies

3 likes

  • 544910 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

ErasMudHuffPotterite

Newbie

452486 Views

571 replies

38 likes

Account
Free
  • 452486 Views
  • 571 replies
  • 38 likes

Album Cover not showing.

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Casual Listener

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Daniel

Community Legend

1400 Views

5 replies

0 likes

  • 1400 Views
  • 5 replies
  • 0 likes

Connect for my Android devices not working

I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992.Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my accountI can use the connect feature but she cannot. I am ...

Newbie

I have a Android tablet  running Android 5.1.1 on Spotify version 4.9.0.992. Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my...

user-removed

Not applicable

505 Views

2 replies

0 likes

  • 505 Views
  • 2 replies
  • 0 likes

No navigation-notifications while listening to music

Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...

Casual Listener

Hello 🙂 I found an anoying bug in Spotify. When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played. This is really a...

s_amu

Casual Listener

943 Views

3 replies

0 likes

bug
  • 943 Views
  • 3 replies
  • 0 likes

samsung galaxy S6 edge+ - spotify crashes

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...

Newbie

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF...

Daniel

Community Legend

1301 Views

1 replies

0 likes

Galaxy S6
galaxy S6 edge plus
  • 1301 Views
  • 1 replies
  • 0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

Casual Listener

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...

user-removed

Not applicable

716 Views

1 replies

0 likes

  • 716 Views
  • 1 replies
  • 0 likes

Menu button next to track SHOULD NOT START PLAYING IT

Next to the track there is a little menu button with 3 vertical dots. There are times I click very carefully on this but it still moves to start playing the track. That button DOES NOT MEAN PLAY. It is for a popup menu only, e.g. I want to remove the...

Roadie

Next to the track there is a little menu button with 3 vertical dots.   There are times I click very carefully on this but it still moves to start playing the track.   That button DOES ...

user-removed

Not applicable

583 Views

1 replies

0 likes

  • 583 Views
  • 1 replies
  • 0 likes

Low storage and unsupported files

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are. If i delete them will it harm the app or remove a...

Newbie

Spotify is taking up way to much stoeage space on my phone. I have found a bunch of files have been saved to my phones internal storage but they are unsupported files and i have no clue what they are...

user-removed

Not applicable

722 Views

1 replies

0 likes

storage space
  • 722 Views
  • 1 replies
  • 0 likes

[Android][Running] Running

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is all the way at the beginning. Please fix this proble...

Newbie

I'm getting really irritated by the running of the songs. Every time I use the app and a song is playing, I go to another app or Google but then Spotify crashes and when I go back to it the song is a...

user-removed

Not applicable

632 Views

1 replies

0 likes

Android
Running
  • 632 Views
  • 1 replies
  • 0 likes

Can't fast scroll down in playlist

Dear Spotify, I'm an Android app user. I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you that this issue matters a lot to your users (who pays for premium and g...

Newbie

Dear Spotify,   I'm an Android app user.   I'm pretty sure some other persons reported this issue as well, but as this is very frustrating i'd like to add my own post so it shows you th...

Alx

Regular

3538 Views

4 replies

13 likes

  • 3538 Views
  • 4 replies
  • 13 likes

Local Files Playlists no longer working

I have looked through all similar threads and nothing has worked.Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. Now, no matter what I try, I cannot sync songs from my ...

Casual Listener

I have looked through all similar threads and nothing has worked. Today, I woke up to Spotify having undownloaded every single one of my songs, including the ones I synced from my PC to my phone. ...

Bittencourt

Spotify Star

821 Views

5 replies

0 likes

  • 821 Views
  • 5 replies
  • 0 likes

Solved!! New phone and all is lost.

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a premium subscriber which I have been for quite som...

Casual Listener

I got a new phone. Galaxy S7. When I installed Spotify to my new phone all my music was and still is gone. Playlists and catalog of albums except for one album. One. It also doesn't recognize me as a...

Daniel

Community Legend

1075 Views

2 replies

0 likes

new phone
  • 1075 Views
  • 2 replies
  • 0 likes

Mobile App stops audio playback

When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I can correct it by hitting pause & then play and it wi...

Music Fan

When playing music from my android (Pantech P8010; Android v4.1.2), after every other song the music will stop playing. The track continues as if it is playing, but no sound comes out. Sometimes I ca...

Daniel

Community Legend

978 Views

3 replies

0 likes

Android 4.1.2
Mobile Phone
  • 978 Views
  • 3 replies
  • 0 likes

Solved!! Can't acces on Playlist

Hey guys,Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them back?When i want to open the playlist spotify is saying:...

Casual Listener

Hey guys, Since today i can't Access on two of more than ten playlists, but this morning i had could. Now i don't know which Songs were in these and can't restore them. What can i do to get them bac...

Konni_W

Casual Listener

3258 Views

3 replies

0 likes

  • 3258 Views
  • 3 replies
  • 0 likes

Solved!! How to adjust kbps to 128

Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality right now to be safe but... am I?

Newbie

Some cellphone services doesn't charge for data on spotify but they restrict it to 128 kbps in quality. How can you tell on the app how many kbps the songs are played at? I use the normal quality rig...

Daniel

Community Legend

3069 Views

2 replies

0 likes

  • 3069 Views
  • 2 replies
  • 0 likes

Spotify connect stops connection to samsung soundbar

I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at the "available devices" screen again. Firmware of so...

Newbie

I use Spotify on a Samsung Galaxy Note3 and connect it to a samsung soundbar HW H750. This works fine but after random time, the connection aborts (musik stops) and I have to choose the soundbar at t...

Daniel

Community Legend

1423 Views

1 replies

0 likes

  • 1423 Views
  • 1 replies
  • 0 likes

Problem trying to save my music into my sd

Hi all, I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong with your SD card. Check permissions and try again. I tried eve...

Regular

Hi all,   I have a spotify premium account and when i try to use my sd storage to save the music of Spotify i have a notification :We couldnt move your data. There might be something wrong wit...

fbonito

Regular

4860 Views

15 replies

3 likes

  • 4860 Views
  • 15 replies
  • 3 likes

Playlist sorting smartphone app

Regarding the Android- AND iOS App and sorting playlists One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or oldest added songs at top in my playlist with 1600+ songs M...

Newbie

Regarding the Android- AND iOS App and sorting playlists   One big downside with using Spotify in either my Android device or my iOS device is that I can't switch between latest added songs or...

rhoada35

Newbie

741 Views

1 replies

1 likes

Android
iOS
  • 741 Views
  • 1 replies
  • 1 likes

Xperia Z3 issues

Could anybody help me in trying to solve my Xperia Z3 issue?Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save songs and will continue to redownload them after reopenin...

Newbie

Could anybody help me in trying to solve my Xperia Z3 issue? Spotify keeps stopping after every track, this includes direct streaming and playback from saved files. It also does not let me save so...

Bwear

Casual Listener

923 Views

2 replies

0 likes

Android
Download error
Playback problem
Playlist problem
SD-card
Stuttering Playback
Xperia
Z3 running
  • 923 Views
  • 2 replies
  • 0 likes

Offline mode and songs stopping

Hello All, I have downloaded Spotify onto my computer and mobile.On my mobile (Galaxy s6) I can use everything OK, But when i want to play music it plays around 2 songs then stops and shuts the App down and i have to go into it again. If i sit there ...

Casual Listener

Hello All,   I have downloaded Spotify onto my computer and mobile. On my mobile (Galaxy s6) I can use everything OK, But when i want to play music it plays around 2 songs then stops and...

heidi_thomas93

Casual Listener

640 Views

2 replies

0 likes

  • 640 Views
  • 2 replies
  • 0 likes

Solved!! Urbanears Plattan wireless android problems

Dear spotify community, I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality.However, I have one small problem. My problem is, when I try to use the headphones with spo...

Casual Listener

Dear spotify community,   I recently got the Urbanears Plattan ADV wireless headset, the one from the offer. It's a nice little headset, with nice audio quality. However, I have one smal...

m0p13p

Casual Listener

4786 Views

4 replies

0 likes

Android
huawei
Plattan
Urbanears
  • 4786 Views
  • 4 replies
  • 0 likes