Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
ThePodfather
Hola, tengo un Xperia z5 y llevo unos dias sin poder entrar en la app, creo que fue después de actualizar la versión del dispositivo, pero no estoy segura: resulta que cuando le doy al icono es como si no existiera, cuando me di cuenta pensé ke la ap...
I have a very big playlist and now I have to scroll all the way to the bottom!
As soon as I type in the search toolbar it closes the Spotify app. I have to repeat the search 7-10 times before it will complete the search. Any ideas?
So here is my question. I have some songs on my pc that are not available in the spotify library, as the artists are not listed and so on. I have added them to a playlist but want to download them to the device. I have a Premium account and have just...
I just had my Android upgraded. When I open the Spotify app it seems to open but the black screen closes and flashes a message saying "Spotify doesn't find a memory". The SD Card is working, anyway I took it out but it did not work out. I also gave S...
My spotify account can not connect to the argon streamer. I already removed the spotify app en reinstalled it. It stil does not works. When my husband triest to connect with spotify account on this divise, it works just fine. So it can not be the Sam...
I pay for premium service and it seems I can't find a solution to my problem. My problem I've been having is that my volume stops at the last few seconds of the track that I'm listening to but the music looks like it's still playing on the app. So, e...
I just got the galaxy s7 and the app won't open. It keeps saying no storage found and crashes to a black screen. Any advice?
HalloIch kann meine heruntergeladene Musik nicht auf die sd-karte übertragen.Es kommt die Meldung:"Vielleicht gibt es Probleme mit deiner Sd-karte. Bitte prüfe die Berechtigungen und versuche es erneut.Kann mir jemand helfenAn der sd-karte kann es ni...
Hello, since the last Spotify android app update, I´m no longer able to send a stream to my Spotify Connect certified Multiroom Speaker. No problem from the Windows or Mac desktop apps. It´s only on android devices (phone and tablet) using the latest...
I can't log into Spotify from my Galaxy S4, I've uninstalled and reinstalled the app, also made sure that my Galaxy S4 is running the latest update and using Nova Launcher. At this point I'm about to unsub from it. Anyone has any clue as to what to d...
Hi guys, when deleting things off my play list on desktop - they don't also delete off my android app (saved Play list).How can I get them matching bang on? cheers,S
This b.s. app for some reason does not play music non-stop. Already tried the useless reinstall. Stop after every GD song rendering the app useless. If there is no solution within 7 days, I will say f it and move on with life cancelling this cancerou...
Hello,I am a premium subscriber but have the problem that my android mobile device will only let me shuffle play. It doesn't play adverts, as expected, its just the shuffle feature. It's been like this for the last 10 weeks now. How can I get my mobi...
This has been happening for 3+ months now and you guys continue to push out updates but have yet to fix this problem and I have no idea why. It happened all of a sudden after you pushed out an update then this started happening. After a song is done ...
My HTC ONE S plays only one song of a playlist then stops and it's necesary to restart the song that is playing next...
I'm having trouble with my Spotify on my Android tablet. As soon as I log in, I keep the ! with the circle around it and the "Oops! Something Went Wrong!" message If I fool around with it long enough, it will let me browse, but all the playlists show...
Hi,Since a week now, I lost all the playlists under "sleep" mood. In fact, sleep category is not appearing in the choice anymore.How to solve this? Thanks
After a recent update the Spotify app Now Opens to Home instead of My Library as it should every time. How can I correct this?
hi all, most of the time when Spotify starts due to a BT connetion (ie car), the app loads ok, butg i think it doesnt know what to do,if i havent already opened it and selected a playlist etc so was thinking that a setting for a default play item mig...