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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Making Albums offline

Quick question. When you make an album offline (or 'download' it for offline use), how much mobile data does this use?

Regular

Quick question.  When you make an album offline (or 'download' it for offline use), how much mobile data does this use?

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Solved!! Payment.

I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my money back and B. How to get premium.Thank you

Newbie

I have troed to get premium twice but i couldnt because i ised my card on my friends account, and it still charges me every time i enter my card information. I would like to know how to A. Get my mon...

Yolondaburt1

Newbie

436 Views

1 replies

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Up Next queue deletes songs after editing

I tried moving a song and it got a weird graphical error where the two songs merged and then the app froze up and restarted I think. Afterwards I was able to move a song on the list but when I did that it deleted all the songs in my queue that were l...

Casual Listener

I tried moving a song and it got a weird graphical error where the two songs merged and then the app froze up and restarted I think. Afterwards I was able to move a song on the list but when I did th...

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Songs repeating

Hi,I'm currently streaming the EDM radio and find its playing the same 20 - 30 songs all the time regardless of if I downvote or like them. Does anyone know if theres a solution for this ? Also when does the EDM playlists get new songs ?

Newbie

Hi, I'm currently streaming the EDM radio and find its playing the same 20 - 30 songs all the time regardless of if I downvote or like them.  Does anyone know if theres a solution for this...

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Spotify don't save music to external sdcard in android 6

After upgrade to android 6 Spotify was unable to access music stored in external sdcard. It download again the files to internal memory.App version: 4.4.0.1008Android version: 6.0.1 (CyanogenMod)Device: Motorola XT1040

Newbie

After upgrade to android 6 Spotify was unable to access music stored in external sdcard. It download again the files to internal memory. App version: 4.4.0.1008 Android version: 6.0.1 (CyanogenMod)...

markmuehlbauer

Casual Listener

941 Views

3 replies

0 likes

android marshmallow
offline data
sdcard
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Tracks restart after a quarter second

Hi,I'm getting some annoying behaviour with the Android app. When I skip a track or simply start playing another track whilst one is already playing, Spotify plays around a quarter of a second of the new track, then stops and starts it again and play...

Regular

Hi, I'm getting some annoying behaviour with the Android app. When I skip a track or simply start playing another track whilst one is already playing, Spotify plays around a quarter of a second of...

CraigIW

Regular

605 Views

2 replies

0 likes

AudioFX equaliser restart
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Download

Where does my download save to? Can I transfer music to a flash drive?

Newbie

Where does my download save to? Can I transfer music to a flash drive?

Mattosaurus

Community Legend

632 Views

4 replies

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Contraté premium, pero Spotify no se cobra.

Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?

Newbie

Me quedo con saldo retenido, ¿alguien sabe a donde puedo llamar para que se cobren y me den servicio premium?

400 Views

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chromecast audio - cannot add tracks to list

When I start a list and connect to chromecast audio it will only play the songs that were in the list when I made the connection. I cannot add tracks of change the order. The chromecast will still play them as the list was before. I want to add track...

Casual Listener

When I start a list and connect to chromecast audio it will only play the songs that were in the list when I made the connection. I cannot add tracks of change the order. The chromecast will still pl...

384 Views

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chromecast audio
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Premium Version problem

I am not able to use my premium version.When I open spotify app in my Nexus 6p it shows your trial version of 7 days has ended.When I open my fido account subscription of fido it shows me that my premium version will be expiring on 22nd Dec,2017.What...

Newbie

I am not able to use my premium version.When I open spotify app in my Nexus 6p it shows your trial version of 7 days has ended.When I open my fido account subscription of fido it shows me that my pre...

283 Views

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Disdire rinnovo premium

Voglio disdire il rinnovo dell'abbonamento premium ma credo di aver attivato un'altro abbonamento free per sbaglio, quindi in qel caso voglio disdire entrambi. E non riesco più ad accedere perché mi dice k è un utente estero..non capisco più niente

Visitor

Voglio disdire il rinnovo dell'abbonamento premium ma credo di aver attivato un'altro abbonamento free per sbaglio, quindi in qel caso voglio disdire entrambi. E non riesco più ad accedere perché mi ...

user-removed

Not applicable

454 Views

1 replies

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Songs Skipping with Chromecast Audio

Just upgraded to premium so I could use a new Chromecast Audio. I have noticed that when set to cast, when I try to skip a song, the audio stops. After that if I press play, it just skips to the next song until eventually I get some song playing... I...

Visitor

Just upgraded to premium so I could use a new Chromecast Audio. I have noticed that when set to cast, when I try to skip a song, the audio stops. After that if I press play, it just skips to the next...

user-removed

Not applicable

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6 replies

1 likes

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Google play card

Hello, I was going to buy a Google play card to purchase my 3 months for .99. First I was wondering how exactly I go about it, do I put my google play card code into the gift card section of spotify? And if I do will it take all the money off the car...

Newbie

Hello, I was going to buy a Google play card to purchase my 3 months for .99. First I was wondering how exactly I go about it, do I put my google play card code into the gift card section of spotify?...

284 Views

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Spotify stops playing music alone

Model: San Remo MiniAndroid 4.2.2Version of Spotify: 4.4.0.1008Spotify stops playing music when I browse in other applications. This not only happens with Spotify. Also with the other applications similar to Spotify and the player of the phone.I've t...

Newbie

Model: San Remo Mini Android 4.2.2 Version of Spotify: 4.4.0.1008 Spotify stops playing music when I browse in other applications. This not only happens with Spotify. Also with the other applica...

361 Views

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1 likes

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When will arrive a new update of the interface in Android?

I think Spotify need update their interface, because the design is lagging behind comparing to SoundCloud or Deezer.

Music Fan

I think Spotify need update their interface, because the design is lagging behind comparing to SoundCloud or Deezer. 

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Spotify won't play one of my local files playlists

So I've uploaded a few of my local files to my Spotify account. I always put them into a playlist as that's the only way to sync it on my phone, and it's always worked perfectly, except for one - it acts like a completely normal playlist and the song...

Newbie

So I've uploaded a few of my local files to my Spotify account. I always put them into a playlist as that's the only way to sync it on my phone, and it's always worked perfectly, except for one - it ...

320 Views

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[Android] Stop music playback alone

In my Zenfone , I got spotify Premium and when I try to play any tracks , it is pausing alone , this occurs both in music offline as well as online in playlists. At first I could hear took place a few times , but has now become intermittent , prevent...

Newbie

In my Zenfone , I got spotify Premium and when I try to play any tracks , it is pausing alone , this occurs both in music offline as well as online in playlists. At first I could hear took place a fe...

409 Views

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Offline music dissapeared after update

After updating my spotify app all of mymusic dissapeared in each folder.There's onls a button "browse" that's it.How can I get my music back?

Newbie

After updating my spotify app all of mymusic dissapeared in each folder. There's onls a button "browse" that's it. How can I get my music back?

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Can't download tracks

Hey,I finally get premium but it doesn't work like expected.I want to download a playlist with about 12 Songs but it says that my memory is full. The problem is, that I have 4,47 GB free memory.Please help me

Newbie

Hey, I finally get premium but it doesn't work like expected. I want to download a playlist with about 12 Songs but it says that my memory is full. The problem is, that I have 4,47 GB free memory. ...

Nico

Community Legend

230 Views

1 replies

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Can´t open Spotify cause it´s close everytime I try to open

I must restart my Samsung Galaxy 3 to open it, but after a while it´s close by self. I can´t open it than and need to restart

Newbie

I must restart my Samsung Galaxy 3 to open it, but after a while it´s close by self. I can´t open it than and need to restart

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