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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5996 Views

0 replies

7 likes

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  • 7 likes

Can't download tracks

Hey,I finally get premium but it doesn't work like expected.I want to download a playlist with about 12 Songs but it says that my memory is full. The problem is, that I have 4,47 GB free memory.Please help me

Newbie

Hey, I finally get premium but it doesn't work like expected. I want to download a playlist with about 12 Songs but it says that my memory is full. The problem is, that I have 4,47 GB free memory. ...

Nico

Community Legend

220 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Can´t open Spotify cause it´s close everytime I try to open

I must restart my Samsung Galaxy 3 to open it, but after a while it´s close by self. I can´t open it than and need to restart

Newbie

I must restart my Samsung Galaxy 3 to open it, but after a while it´s close by self. I can´t open it than and need to restart

218 Views

0 replies

0 likes

  • 218 Views
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connecting to y computer

Hello I have a premium account on android with my operator and AC works very well by cons not find my playlists when I connect to my computer can anyone help me please ???

Newbie

Hello I have a premium account on android with my operator and AC works very well by cons not find my playlists when I connect to my computer can anyone help me please ???  

285 Views

0 replies

0 likes

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josemitroya

He pagado por suscripción a Premiun por tres mese por 0,99 €Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee.Por que ???Gracias

Casual Listener

He pagado por suscripción a Premiun por tres mese por 0,99 € Aunque se ha cargado en tarjeta, después de dos días sigo siendo spotify fee. Por que ??? Gracias

josemitroya

Casual Listener

377 Views

2 replies

0 likes

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  • 2 replies
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My music songs wont load

Hi! Im having an issue with my music: songs not loading, I just have a blank screen as though I have no music. However my Albums and Artists will load, along with my playlists. Any help would be much appreciated! Thank you!

Casual Listener

Hi!    Im having an issue with my music: songs not loading, I just have a blank screen as though I have no music. However my Albums and Artists will load, along with my playlists.  ...

Nico

Community Legend

524 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes

Information on how to release my app which uses the Spotify Android SDK

Hello all, I have an Android App which I have been working on for sometime, and I want to release it as I have a stable version now. How should I go about the release process, do I need Spotify to approve the app first. Thanks.

Newbie

Hello all,   I have an Android App which I have been working on for sometime, and I want to release it as I have a stable version now. How should I go about the release process, do I need Spot...

226 Views

0 replies

0 likes

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music stops after 2 or 3 tracks have gone by

I'm having troubles with my Spotify account on my adndroid. When I begin listening to my Spotify on my android, after a few tracks my Spotify closes it self out. I would then have to re open the app and re press play on the song. The song will start ...

Casual Listener

I'm having troubles with my Spotify account on my adndroid. When I begin listening to my Spotify on my android, after a few tracks my Spotify closes it self out. I would then have to re open the app ...

mg71186

Casual Listener

412 Views

2 replies

0 likes

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Spotify crash with Network Stream Player DENON DNP 730AE

My Network Streamer Player DENON DNP 730AE Go crash when switching spotify other option of listening for example iOS airplay or Internet radio. To restart the network audio player must turn it off and disconnect the power. This problem is caused by i...

Visitor

My Network Streamer Player DENON DNP 730AE  Go crash when switching spotify other option of listening for example iOS airplay or Internet radio. To restart the network audio player must turn it ...

nspm

Casual Listener

807 Views

1 replies

0 likes

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Solved!! Can not connect my spotify account with my android phone

Hi! I try to connect my spotify account to my phone and I get the message "You have already create an account with this email address"But I want to connect, not create a new account !If I try with a bad password I get the right message (Bad username/...

Newbie

Hi!   I try to connect my spotify account to my phone and I get the message "You have already create an account with this email address" But I want to connect, not create a new account !...

Adam_B

Spotify

507 Views

1 replies

0 likes

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app crashes at android after certain search attempts

When trying to search certain patterns, like for example something starting with po, pi, am....my spotify app just crashes.Android at Samsung Galaxy.Any hint welcome. Thanks.

Regular

When trying to search certain patterns, like for example something starting with po, pi, am....my spotify app just crashes. Android at Samsung Galaxy. Any hint welcome. Thanks.

jbl1788

Newbie

6091 Views

3 replies

0 likes

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Cannot download songs

Spotify has stopped downloading songs. I have uninstalled and reinstalled, and have plenty of free space. I have never had this issue before. My phone is running is android marshmallow.

Newbie

Spotify has stopped downloading songs. I have uninstalled and reinstalled, and have plenty of free space. I have never had this issue before. My phone is running is android marshmallow.

240 Views

0 replies

0 likes

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Distored/slowed sound on Nexus

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a clean reinstall the problem still persists.I hope yo...

Casual Listener

I have a problem when using Spotify on my tablet. Sometimes the sound is distorted and slowed. This happens randomly during a song and will only stop after (a few) hard restarts of the app. After a c...

Daanoli

Casual Listener

531 Views

4 replies

0 likes

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  • 4 replies
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Local files no longer syncing to my new android phone. Can somebody please help?

This was not an issue on my old android. 2 weeks ago I purchased a Samsung Galaxy Grand Prime phone. My old phone had maybe 30 local files in my playlist. I am a premium member and ever since I got the new android and downloaded spotify and logged in...

Newbie

This was not an issue on my old android. 2 weeks ago I purchased a Samsung Galaxy Grand Prime phone. My old phone had maybe 30 local files in my playlist. I am a premium member and ever since I got t...

317 Views

0 replies

0 likes

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account being double charged?

I have one account but I'm getting billed twice a month instead of once. I can't find any help anywhere and I'm not sure if it's an account I can't log into or of its an error of some sort.

Newbie

I have one account but I'm getting billed twice a month instead of once. I can't find any help anywhere and I'm not sure if it's an account I can't log into or of its an error of some sort.

196 Views

0 replies

0 likes

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Track keeps skipping on bluetooth headphones

Im running spotify 4.4.0.1008 on an LG G4. Works great on phoneand no issues on blue tooth in-car as well. No issues with plug-in headphones but when i sync to blue tooth heaphone it will only place 5 secs. Then continue to the next track. Headphones...

Newbie

Im running spotify 4.4.0.1008 on an LG G4. Works great on phoneand no issues on blue tooth in-car as well. No issues with plug-in headphones but when i sync to blue tooth heaphone it will only place ...

343 Views

0 replies

0 likes

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Android Misc. storage space is huge after deleting spotify

Hello everyone, I have a spotify premium account. I use an LG L90 phone running android 5.0.2 which was running the spotify app (I don't remember what version it was, but it was a recent update) This morning I got an error message when I opened spoti...

Casual Listener

Hello everyone,   I have a spotify premium account. I use an LG L90 phone running android 5.0.2 which was running the spotify app (I don't remember what version it was, but it was a recent upd...

Tch72

Casual Listener

4806 Views

5 replies

1 likes

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My phone don't play any songs

Yesterday, I bought 3 months premium on spotify.Everyrthing went smooth. I enjoyed my music but only for 10 minutes.I search for a song that I wanted to play and when I selected it I've saw notifaction'This song is not avaible'And It keep happening w...

Casual Listener

Yesterday, I bought 3 months premium on spotify. Everyrthing went smooth. I enjoyed my music but only for 10 minutes. I search for a song that I wanted to play and when I selected it I've saw notif...

jajos

Casual Listener

379 Views

1 replies

0 likes

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  • 1 replies
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Premium enden altough I payed

One month ago I bought Spotify Premium for three months for 99 cents but when I start Spotify now I can not use it as Premium Account anymore. So the first month everything worked properly like Premium should work but now it stopped for no reason. Wo...

Casual Listener

One month ago I bought Spotify Premium for three months for 99 cents but when I start Spotify now I can not use it as Premium Account anymore. So the first month everything worked properly like Premi...

jakesteell

Casual Listener

466 Views

2 replies

0 likes

Premium
premium doesnt work
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Just start a playlist with a specific song!?

Hey! I just want to choose a song from a playlist (WITH FILTER!!) when i begin my trip. Then the playlist should continue as usual so the queue should be filled with all songs from the playlist and not just the songs in the filter. How do I do it? So...

Regular

Hey!   I just want to choose a song from a playlist (WITH FILTER!!) when i begin my trip. Then the playlist should continue as usual so the queue should be filled with all songs from the playl...

Adam_B

Spotify

358 Views

1 replies

0 likes

  • 358 Views
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No puedo sincronizar mi musica local del PC con mis dispositivos

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una playlist con mi música local desde el PC y conecto lo...

Newbie

No he podido sincronizar la música local de spotify de PC con spotify de mis dispositivos ni con un ipad ni con un móvil Android, he seguido los pasos que postean en la ayuda, primero agrego a una pl...

richardo77

Newbie

2224 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes