Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5723 Views

0 replies

7 likes

  • 5723 Views
  • 0 replies
  • 7 likes

Adanmartiinez

Si deposite en el oxxo para tener premium y no me deja tener los beneficios de premium que hago?

Newbie

Si deposite en el oxxo para tener premium y no me deja tener los beneficios de premium que hago?

203 Views

0 replies

0 likes

  • 203 Views
  • 0 replies
  • 0 likes

Spotify unable to register my offline songs

Hi, I got a really annoying issue regarding my Offline Songs on my Phone.From time to time, spotfiy claims that my songs aren't saved offline on my phone, even though my data memory says that spotify takes around 14gb on my sd-card, which have to be ...

Regular

Hi, I got a really annoying issue regarding my Offline Songs on my Phone. From time to time, spotfiy claims that my songs aren't saved offline on my phone, even though my data memory says that spoti...

280 Views

0 replies

0 likes

  • 280 Views
  • 0 replies
  • 0 likes

Spotify quits when my smartphone go to sleep

Hi, I recently discovered that Spotify app doesn't work anymore on my Galaxy Note I.When I shutdown the screen the app quits and sure, the music stops playing.Any idea?Thanks

Visitor

Hi,  I recently discovered that Spotify app doesn't work anymore on my Galaxy Note I. When I shutdown the screen the app quits and sure,  the music stops playing. Any idea? Thanks &nbsp...

user-removed

Not applicable

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Chromecast Audio not visible

Merry Christmas guys.Just got a Chromecast Audio today and was looking forward to casting music from my Spotify account to my existing speakers, but the device is not visible in the Spotify app, however in other music apps the device works fine.Spoti...

Newbie

Merry Christmas guys. Just got a Chromecast Audio today and was looking forward to casting music from my Spotify account to my existing speakers, but the device is not visible in the Spotify app, ...

visser

Newbie

3898 Views

15 replies

4 likes

Android
Chromecast Android
chromecast audio
  • 3898 Views
  • 15 replies
  • 4 likes

No facebook

I deleted my facebook yesterday and unfortunately was my spotify connected to facebook .Since I do not know how to sign upGoogle translate

Newbie

I deleted my facebook yesterday and unfortunately was my spotify connected to facebook . Since I do not know how to sign up Google translate

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

Delete songs completely

I have tried repeatedly to delete songs without success. When a song is playing from "my music" I click the check and the X appears and a box comes up stating "removed from your music." This does nothing. The deselected song continues to play from my...

Newbie

I have tried repeatedly to delete songs without success.  When a song is playing from "my music" I click the check and the X appears and a box comes up stating "removed from your music."  T...

359 Views

0 replies

0 likes

delete songs
  • 359 Views
  • 0 replies
  • 0 likes

Music available offline switch

Is there any possibility of moving the available offline switch to maybe a menu or something less easily accessible. I don't know how many times I've downloaded my playlists and then accidentally hit the make available switch to have no downloaded mu...

Newbie

Is there any possibility of moving the available offline switch to maybe a menu or something less easily accessible. I don't know how many times I've downloaded my playlists and then accidentally hit...

344 Views

0 replies

0 likes

Make available offline switch
  • 344 Views
  • 0 replies
  • 0 likes

No puedo pasar la musica a mi sd

Ya realice el procedimiento de borrar y volver a descargar toda mi música pero aun así sigue descargándose en mi interna que puedo hacer?

Newbie

Ya realice el procedimiento de borrar y volver a descargar toda mi música pero aun así sigue descargándose en mi interna que puedo hacer?

314 Views

0 replies

0 likes

  • 314 Views
  • 0 replies
  • 0 likes

cant look up any music

I cant look up any music on my android, it's not giving me the option to search music or look at my playlists

Newbie

I cant look up any music on my android, it's not giving me the option to search music or look at my playlists

238 Views

0 replies

0 likes

  • 238 Views
  • 0 replies
  • 0 likes

Where is 'running'??

the running option has completely vanished from my phone. I can't find it anywhere. I have tried uninstalling and reinstalling spotify and restarting my phone, nothing is bringing it back. Wen i log back in to spotify after downloading it again it br...

Newbie

the running option has completely vanished from my phone.  I can't find it anywhere.  I have tried uninstalling and reinstalling spotify and restarting my phone, nothing is bringing it back...

user-removed

Not applicable

448 Views

1 replies

0 likes

Running
  • 448 Views
  • 1 replies
  • 0 likes

Solved!! "Running" option disappeared!??!

I loved the Running option but it suddenly disappeared from the menu and I have no idea why or how to get it back. Help!

Casual Listener

I loved the Running option but it suddenly disappeared from the menu and I have no idea why or how to get it back. Help!

Snooz

Casual Listener

742 Views

2 replies

0 likes

  • 742 Views
  • 2 replies
  • 0 likes

HELP LOCAL FILES IN ANDROID DOESN´T DOWNLOAD

please, i don´t know how can i fix that.i download songs to my netbook windows and i create a playlist. but when i wanna download those songs to my android i can´t.

Newbie

please, i don´t know how can i fix that. i download songs to my netbook windows and i create a playlist. but when i wanna download those songs to my android i can´t.  

200 Views

0 replies

0 likes

  • 200 Views
  • 0 replies
  • 0 likes

Solved!! Party

Party new feature not working. I just updated the app on android, but when I click party on browse section, nothing happens

Casual Listener

Party new feature not working. I just updated the app on android, but when I click party on browse section, nothing happens

Nico

Community Legend

539 Views

1 replies

0 likes

  • 539 Views
  • 1 replies
  • 0 likes

Allow songs in a Playlist to be manually sorted on android.

Chris Samaan started this petition with a single signature. It needs many more. It takes 3 seconds. Please sign it at: Allow songs in a Playlist to be manually sorted on android.

Newbie

Chris Samaan started this petition with a single signature.   It needs many more. It takes 3 seconds. Please sign it at:   Allow songs in a Playlist to be manually sorted on androi...

566 Views

0 replies

0 likes

editing
Music
  • 566 Views
  • 0 replies
  • 0 likes

No Starred Playlist

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

Newbie

I can't access my starred playlist on the Android app. Is there any way to fix this, or have Spotify just decided not to allow free Android users access to their starred lists?

Peasles

Newbie

910 Views

2 replies

0 likes

Android
Free
starred playlist
  • 910 Views
  • 2 replies
  • 0 likes

playlist songs coming back after being deleted

hi all,using spotify on android, HTC, with offline mode.songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again...it does not happen always, so no clue of the reason of this erratic behavior....

Newbie

hi all, using spotify on android, HTC, with offline mode. songs deleted from playlists coming back when the app is launched again....so I need to delete those entries again... it does no...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

Music continues to play when phone calls made

My phone continues to play music when a phone call come in or is made over Bluetooth in my carVery irritating.

Casual Listener

My phone continues to play music when a phone call come in or is made over Bluetooth in my car Very irritating.

hb94

Casual Listener

603 Views

1 replies

0 likes

  • 603 Views
  • 1 replies
  • 0 likes

Can't share between Facebook users

I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated.Zoe.

Casual Listener

I have Facebook and so does my friend. Both our accounts are linked with spotify and he can send me messages but I can't send him. We both use android phones. Any help is appreciated. Zoe.

597 Views

0 replies

0 likes

Facebook
share music
  • 597 Views
  • 0 replies
  • 0 likes

Spotify Running

Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?

Newbie

Can't find the Spotify Running tool in my android, was it removed? or should i try to reinstall?

320 Views

0 replies

0 likes

  • 320 Views
  • 0 replies
  • 0 likes

Solved!! Search function is not working

Using the latest Spotify Android app (1.0.0970.2353) and the search function works about 1 in 10 times. When it fails, I receive the 'Oops Something went wrong' error. I have tried everything from uninstalling/reinstalling and rebooting my device wit...

Casual Listener

Using the latest Spotify Android app (1.0.0970.2353) and the search function works about 1 in 10 times. When it fails, I receive the 'Oops Something went wrong' error. I have tried everything from un...

Onemip

Newbie

26010 Views

5 replies

2 likes

  • 26010 Views
  • 5 replies
  • 2 likes