Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857432 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857432 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21577 Views
  • 3 replies
  • 0 likes
  • 21577 Views
  • 3 replies
  • 0 likes

Problem With Switching song

I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.

  • Newbie
  • I doft know if it is the phone or spotify. But when the song is done it wont switch to the next song. I must switch it manually. Plz help.
  • PMgep
  • Regular
  • 579 Views
  • 4 replies
  • 0 likes
  • Spotify sony xperia z5 compact music help
  • 579 Views
  • 4 replies
  • 0 likes

Need to reauthorise for sonos

I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. I am a premium user

  • Casual Listener
  • I have sonos speakers and cannot access Spotify as it tells me to reauthorise, I have tried but been told my mobile number is invalid. Spotify is working as a standalone, but will not work on Sonos. ...
  • MichaelW
  • Community Legend
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

artist list always incomplete

Whenever i run spotify in my Smartphone (Google nexus Galaxy, Android 4.3) the "my artists" list only shows 7-10 artists or sometimes even less(though i am following lets say 50 artists or so). Sometimes after a while of researching i am lucky and sp...

  • Newbie
  • Whenever i run spotify in my Smartphone (Google nexus Galaxy, Android 4.3) the "my artists" list only shows 7-10 artists or sometimes even less(though i am following lets say 50 artists or so). Somet...
  • malinmauritsen
  • Newbie
  • 416 Views
  • 2 replies
  • 0 likes
  • 416 Views
  • 2 replies
  • 0 likes

Music Issues

Hello,It seems that every time there is an Android update there are still problems. For me it's the app only plays one or two songs on a Playlist when I want continuous play. I did turn off the gapless function, but the app still continues to play on...

  • Gig Goer
  • Hello, It seems that every time there is an Android update there are still problems. For me it's the app only plays one or two songs on a Playlist when I want continuous play. I did turn off the g...
  • 156 Views
  • 0 replies
  • 0 likes
  • 156 Views
  • 0 replies
  • 0 likes

Solved!! Cannot Sync Over Home WiFi

Hi, I'm having an issue where my phone isn't syncing music over my home wifi. Appears to work just fine at work and on cell data, so appears there's an issue with my home network. I've logged into my router and it is allowing UPnP.I've tried turning ...

  • Casual Listener
  • Hi, I'm having an issue where my phone isn't syncing music over my home wifi.  Appears to work just fine at work and on cell data, so appears there's an issue with my home network.   I've...
  • wcrisler
  • Casual Listener
  • 294 Views
  • 3 replies
  • 0 likes
  • 294 Views
  • 3 replies
  • 0 likes

Can't find a song

I'm trying to find the song 'jive babe' by Mikhael Paskalev but It doesn't come up. I've searched it on my friends account and it finds it with no problems? My spotify account and phone was purchased in England but I'm now living in Australia, and my...

  • Newbie
  • I'm trying to find the song 'jive babe' by Mikhael Paskalev but It doesn't come up. I've searched it on my friends account and it finds it with no problems? My spotify account and phone was purchased...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Having issues with playlists

Hi, New to the boards and it does appear that people have the similar issue I am having. For me however, it is on a regular desktop computer and laptop. Nothing fancy like a ipad, android, or whatever is out there anymore. It has been going on for a ...

  • Casual Listener
  • Hi,    New to the boards and it does appear that people have the similar issue I am having. For me however, it is on a regular desktop computer and laptop. Nothing fancy like a ipad, andr...
  • tkazzy79
  • Casual Listener
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Streaming quality of playlists

Hi everyone Got this question:I know that you can turn on/off offline mode in Spotify's "settings". But you can also do that in every single playlist.If it's turned off in settings but on in playlist, will it always automatically use synced version o...

  • Regular
  • Hi everyone 🙂 Got this question: I know that you can turn on/off offline mode in Spotify's "settings". But you can also do that in every single playlist. If it's turned off in settings but on in ...
  • jonasherdegen
  • Community Legend
  • 273 Views
  • 6 replies
  • 0 likes
  • 273 Views
  • 6 replies
  • 0 likes

Local files equalizer (Android)

The equalizer doesn't work with Local Files on my mobile (Samsung Galaxy S5).I have Taylor Swift complete music catalog and some Lady Gaga and Olly Murs songs and the equalizer just works with Spotify online music.Please help.

  • Newbie
  • The equalizer doesn't work with Local Files on my mobile (Samsung Galaxy S5). I have Taylor Swift complete music catalog and some Lady Gaga and Olly Murs songs and the equalizer just works with Sp...
  • jean3601
  • Community Legend
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Update to Spotify Premium

Hi,3 months ago I upgraded to Spotify Premium thanks to the promotion €0.99/3 months. I forgot to disable auto renewal and autorized the renewal. Can I be refunded? Ps. Sorry for my english, but I'm Italian.Thanks

  • Newbie
  • Hi, 3 months ago I upgraded to Spotify Premium thanks to the promotion €0.99/3 months. I forgot to disable auto renewal and autorized the renewal. Can I be refunded?  Ps. Sorry for my english,...
  • driveflanger
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes

Wrong version of the song being played

I don't know if this is the right place to ask this, so if needed please help me moving it. I use Spotify on my phone everyday, but lately i've been having issues with some songs. Spotify plays the wrong version of the song I want to hear? I'll give ...

  • Roadie
  • I don't know if this is the right place to ask this, so if needed please help me moving it.   I use Spotify on my phone everyday, but lately i've been having issues with some songs. Spotify pl...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

Help!

I just got spotify perimum the reason I got it is so I can listen to my music without using my data! But now when I turn offline mode on it won't let me play any of my songs.. So what's up with that!?

  • Newbie
  • I just got spotify perimum the reason I got it is so I can listen to my music without using my data! But now when I turn offline mode on it won't let me play any of my songs.. So what's up with that!?
  • Chris_Cornell
  • Gig Goer
  • 126 Views
  • 1 replies
  • 0 likes
  • 126 Views
  • 1 replies
  • 0 likes

lock screen spotify controls

Is there anyway to get the play button and next song controls on the lick screen so I don't have to unlock my phone and go to spotify to change the song?

  • Newbie
  • Is there anyway to get the play button and next song controls on the lick screen so I don't have to unlock my phone and go to spotify to change the song?
  • Chris_Cornell
  • Gig Goer
  • 152 Views
  • 1 replies
  • 0 likes
  • 152 Views
  • 1 replies
  • 0 likes

Next song wont play

The next song on an album, playlist or artist page wont play, I have to open up my phoneand skip to the next track for it to play. I have emptied the chache and also reinstallled the app and it still is persisting. Any ideas would be appreciated. The...

  • Newbie
  • The next song on an album, playlist or artist page wont play, I have to open up my phoneand skip to the next track for it to play. I have emptied the chache and also reinstallled the app and it still...
  • 149 Views
  • 0 replies
  • 0 likes
  • 149 Views
  • 0 replies
  • 0 likes

Werbung

HalloKann mann die Werbung so einstellen das sie in der Freeversion net 2 mal hintereinander abgespielt wird?Mit Freundlichen GrüßenSebastian Maier

  • Newbie
  • Hallo Kann mann die Werbung so einstellen das sie in der Freeversion net 2 mal hintereinander abgespielt wird? Mit Freundlichen Grüßen Sebastian Maier
  • Nico
  • Community Legend
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Latest update 14/10-2015

After the latest update of Spotify on my Xperia z5, Spotify can't no longer go from one song after another, the song just restarts but then with just silence. And after that Spotify pauses. I can't find Spotify helpdesk anywhere so I turn to this for...

  • Casual Listener
  • After the latest update of Spotify on my Xperia z5, Spotify can't no longer go from one song after another, the song just restarts but then with just silence. And after that Spotify pauses. I can't f...
  • FLIEZ86
  • Casual Listener
  • 323 Views
  • 2 replies
  • 1 likes
  • Error
    latest update
    silent
    songs don't play
  • 323 Views
  • 2 replies
  • 1 likes

Solved!! Spotify freezing/crashing at start-up ???????

Hi, Since Sunday (17/05/2015) Spotify has stopped working on my mobile phone, up until then I had had no issues with the Spotify app on my phone. On Sunday I clicked on the app to start Spotify, as normal, and it opened a black screen with the menu s...

  • Casual Listener
  • Hi,   Since Sunday (17/05/2015) Spotify has stopped working on my mobile phone, up until then I had had no issues with the Spotify app on my phone. On Sunday I clicked on the app to start Spot...
  • Banshee24
  • Newbie
  • 7615 Views
  • 10 replies
  • 0 likes
  • 7615 Views
  • 10 replies
  • 0 likes

Spotify not recognising WiFi connection

Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that there is no internet connection available. I can conne...

  • Newbie
  • Hey, so it fixed itself for a while, but the same problem keeps returning. Even though I am connected to my home WiFi and other apps are using the internet fine, for some reason Spotify says that the...
  • 110 Views
  • 0 replies
  • 0 likes
  • 110 Views
  • 0 replies
  • 0 likes

Solved!! Must update?

App updates, including Spotify's, always seem to be larger than what's being replaced. I haven't installed the latest Spotify update because I think it's primarily for BMWs and Chromecast, neither of which I have and because my Android's internal sto...

  • Casual Listener
  • App updates, including Spotify's, always seem to be larger than what's being replaced.  I haven't installed the latest Spotify update because I think it's primarily for BMWs and Chromecast, neit...
  • user-removed
  • Not applicable
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes