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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

375878 Views

541 replies

34 likes

Account
Free
  • 375878 Views
  • 541 replies
  • 34 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7542 Views

0 replies

7 likes

  • 7542 Views
  • 0 replies
  • 7 likes

Lockscreen fullscreen widget Android 5.0/6.0?

I use Spotify mostly in my car, as I drive around 2 hours every day. The current widget when the screen is locked is so tiny and has a X right next to the skip track button, so I constantly close the player unintentionally. This is a terrible design....

Roadie

I use Spotify mostly in my car, as I drive around 2 hours every day. The current widget when the screen is locked is so tiny and has a X right next to the skip track button, so I constantly close the...

jonasherdegen

Community Legend

712 Views

1 replies

4 likes

  • 712 Views
  • 1 replies
  • 4 likes

Solved!! Spotify crash android 5.1.1

I have Oneplus One, OS is CyanogenOS12.1 (newest, based android 5.1.1)Yesterday spotify worked fine, but today started crashing immediately from launching, tried reinstall and clear data. i put screencast video here about phone information and spotif...

Casual Listener

I have Oneplus One, OS is CyanogenOS12.1 (newest, based android 5.1.1) Yesterday spotify worked fine, but today started crashing immediately from launching, tried reinstall and clear data. i put scr...

Daniel

Community Legend

2060 Views

3 replies

0 likes

  • 2060 Views
  • 3 replies
  • 0 likes

Spotify won't download from song tab

Okay, so I got a new phone today, deleted the saved song cache on my other phone and all of my other playlists download to this new phone just fine. But for some reason when I try to turn the tab labeled "Songs" to offline mode download it just... wo...

Newbie

Okay, so I got a new phone today, deleted the saved song cache on my other phone and all of my other playlists download to this new phone just fine. But for some reason when I try to turn the tab lab...

Daniel

Community Legend

352 Views

1 replies

0 likes

  • 352 Views
  • 1 replies
  • 0 likes

problem

Only plays 1 song when on shuffle mode

Newbie

Only plays 1 song when on shuffle mode

Daniel

Community Legend

284 Views

1 replies

0 likes

  • 284 Views
  • 1 replies
  • 0 likes

Volume issue

Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying.I do not have volume normalization turned on and usually li...

Newbie

Hi, recently I have noticed that when using spotify on my Ipad 2 or Samsung Galaxy S6 the volume increases and decreases for no reason whatsoever. It makes listening to music really annoying. I do n...

Daniel

Community Legend

306 Views

1 replies

1 likes

  • 306 Views
  • 1 replies
  • 1 likes

custom playlist unavailable when offline :/

hi guys, this has happened a few times now. i have a user def playlist with around 300 songs in it - i keep it updated and offlined but sometimes when i select it to play while offline, it says not available no idea why thanksdan

Visitor

hi guys,   this has happened a few times now.   i have a user def playlist with around 300 songs in it - i keep it updated and offlined   but sometimes when i select it to play w...

Daniel

Community Legend

387 Views

3 replies

0 likes

  • 387 Views
  • 3 replies
  • 0 likes

Spotify skips and pauses frequently

I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there anything else I can try on my phone. Thanks in adva...

Newbie

I am running spotify from my galaxy s6 edge and I've noticed that it skips or pauses for s few seconds every other song. I have reinstalled spotify and cleared caches but still same issues. Is there ...

Jayb72

Community Legend

420 Views

1 replies

0 likes

  • 420 Views
  • 1 replies
  • 0 likes

Solved!! Get local music stored on SD card to show up in My Music on Android Mobile App

Samsung Galaxy S7Android: Marshmellow 6.0.1 Spotify: 4.9.0.992 I have music stored on my SD card. That SD card is mounted in my Galaxy S7 as storage. Is there anyway to have my music (stored locally on my sd card in my phone) show up in my spotify ap...

Newbie

Samsung Galaxy S7 Android: Marshmellow 6.0.1   Spotify: 4.9.0.992   I have music stored on my SD card.  That SD card is mounted in my Galaxy S7 as storage.    Is ther...

Daniel

Community Legend

1163 Views

1 replies

0 likes

  • 1163 Views
  • 1 replies
  • 0 likes

My Music not showing up, but playlists do

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I select the "Playlists" option so I know I'm logged o...

Newbie

I noticed recently that when I click on the "Songs," "Artists" and "Albums" tabs on my Spotify app (on Nexus 4), it's coming up as if I have nothing saved. However, my playlists still appear when I s...

gordontoon

Newbie

9607 Views

4 replies

1 likes

  • 9607 Views
  • 4 replies
  • 1 likes

No Storage Area Found

Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.

Newbie

Hi. why does it always notify No Storage Area Found whenever i try to open spotify. i just downloaded the app fyi.

Daniel

Community Legend

423 Views

1 replies

0 likes

  • 423 Views
  • 1 replies
  • 0 likes

Why remove fast scrolling?

Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can instantly scroll to a point in potentially huge playli...

Regular

Seriously. Developers. Why remove a very useful function that worked. Just removed it. Just like that, in the newest update. I'm talking about dragging the scroll bar on the side down, so you can ins...

MattSuda

Spotify Star

705 Views

1 replies

2 likes

Functionality
Playlist feature
  • 705 Views
  • 1 replies
  • 2 likes

Profile and playlists won't show

I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems The first one is that my profile refuses to show - it keeps saying that something went wrong and whenever I refresh it, it shows the same thing...

Casual Listener

I've recently gotten a new phone and when I installed the Spotify app I've been experiencing some problems 😞 The first one is that my profile refuses to show - it keeps saying that something went wr...

Daniel

Community Legend

471 Views

3 replies

0 likes

  • 471 Views
  • 3 replies
  • 0 likes

My Spotify app on Android crashes when I create new playlist folder in the desktop app

Hi. I have a big problem. Here's how it all started: A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I thought ok, i'll wait, maybe they'll fix it.Some time later i was us...

Regular

Hi. I have a big problem.   Here's how it all started:   A few months ago I noticed that I couldn't put my playlist folders inside newly created playlist folder (Windows desktop app). I...

torgop

Regular

474 Views

4 replies

0 likes

  • 474 Views
  • 4 replies
  • 0 likes

Songs need to be restarted occasionally, and suggested songs for a playlist over 40 songs in length

Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it starts over and begins playing correctly. Another i...

Casual Listener

Hi, I have been having no problems with Spotify until a couple of updates ago. Since then, songs in a playlist will occasionally start playing with no sound. If I pause and then unpause the song, it ...

408 Views

0 replies

1 likes

  • 408 Views
  • 0 replies
  • 1 likes

Solved!! Can't Opt out of beta

My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta still appeared. Please help.

Regular

My friend logged into his spotify account on my device and it automatically installed beta, after he was finished, I logged in and tried to delete it and install it several times. After that beta sti...

navaira

Roadie

1310 Views

2 replies

0 likes

Android 5.1.1
Beta
  • 1310 Views
  • 2 replies
  • 0 likes

problemas de streaming

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

Newbie

quando utilizo o spotify no meu moto g3 a reprodução pausa com grande frequência, mesmo nas listas offline. Alguma ideia do que posso fazer?

fuentesalexande

Newbie

437 Views

1 replies

0 likes

  • 437 Views
  • 1 replies
  • 0 likes

I cant play any song on my android tablet

I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode Now I'm update app to lastest get. 4.9Delete and install app anain. But problem is still Help me plz. Thx. 4 ur kind

Newbie

I'm use galaxy note 8 (screen 8 inch) android 4.4 cm 11 but I can play only shuffle mode   Now I'm update app to lastest get. 4.9 Delete and install app anain. But problem is still   H...

Zamara74

Casual Listener

483 Views

2 replies

0 likes

  • 483 Views
  • 2 replies
  • 0 likes

Spotify not being energy efficienent

Hi Spotify According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2efSpotify is only 50% as effective as Google music, can you please improve thi...

Newbie

Hi Spotify  According to this test https://medium.com/smartphone-enerlytics/music-lovers-switch-streaming-music-apps-and-extend-your-battery-life-by-2x-2e9a57ca899d#.7z50qq2ef Spotify is ...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes

Scrolling, 23/3

I can't fast scroll on my phone since the last update, i need it because now it is impossible to go to the bottom of my lists and therefor i can't listen to the new songs, it is horrible and need to be fixed asap, i am using spotify several hours eve...

Regular

I can't fast scroll on my phone since the last update, i need it because now it is impossible to go to the bottom of my lists and therefor i can't listen to the new songs, it is horrible and need to ...

Daniel

Community Legend

544 Views

1 replies

0 likes

scroll bar
Scrollwheel disappeared
  • 544 Views
  • 1 replies
  • 0 likes

Solved!! Am I sontributing to Nielsen Analytics

Google Play store states "Please note: This app features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. If you don't want to participate, you can opt-out within the ...

Roadie

Google Play store states "Please note: This app features Nielsen’s audience measurement software which will allow you to contribute to market research, such as Nielsen’s Audio Measurement. If you don...

Daniel

Community Legend

5880 Views

9 replies

2 likes

3.70.833
  • 5880 Views
  • 9 replies
  • 2 likes