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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

114324 Views

26 replies

4 likes

  • 114324 Views
  • 26 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

229834 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 229834 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

588825 Views

79 replies

3 likes

  • 588825 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

484084 Views

580 replies

42 likes

Account
Free
  • 484084 Views
  • 580 replies
  • 42 likes

Spotify App thinks I have downloaded to 3 devices but I haven't

HI, I know there are lots of posts about how to get spotify to download to an sd card and I have tried and tried everything I have read and none of it has worked. This has resulted in the app telling me I have downloaded to the maximum of 3 devices w...

Casual Listener

HI,   I know there are lots of posts about how to get spotify to download to an sd card and I have tried and tried everything I have read and none of it has worked.  This has resulte...

4dMac

Casual Listener

587 Views

2 replies

0 likes

  • 587 Views
  • 2 replies
  • 0 likes

App for spotify for android phone

I have just joined spotify premium trial on my home computer I would like to use spotify on my smart android samsung phone. Can anyone help me to start this process.Cath

Newbie

I have just joined spotify premium trial on my home computer I would like to use spotify on my smart android samsung phone. Can anyone help me to start this process. Cath

Dreadlord

Community Legend

523 Views

1 replies

0 likes

  • 523 Views
  • 1 replies
  • 0 likes

offline playlists still buffering

I drive all day and sometimes have bad service so I went with premium so I can download my playlists and play offline. I thought I'd be able to play my playlists without worry of being in a dead spot and having my music pause but this isn't the case....

Casual Listener

I drive all day and sometimes have bad service so I went with premium so I can download my playlists and play offline. I thought I'd be able to play my playlists without worry of being in a dead spot...

user-removed

Not applicable

1455 Views

3 replies

0 likes

  • 1455 Views
  • 3 replies
  • 0 likes

Mobile "up next" access

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repeatedly and to the point of frustration and not using...

Newbie

Please update the layout options for selecting "up next" items or anything from that menu. I search for a song press the icon and it thinks I want the scroll bar and thows me way down the list. Repea...

user-removed

Not applicable

541 Views

1 replies

0 likes

  • 541 Views
  • 1 replies
  • 0 likes

cannot move songs to sd card

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears with a progress bar but once it finished it comes up...

Visitor

In the recent app update an option in the settings of the spotify app to select where you want spotify to save the song cahce. I tap on the option to move on the sd card and the notifcation appears w...

Daniel

Community Legend

640 Views

1 replies

0 likes

  • 640 Views
  • 1 replies
  • 0 likes

Solved!! After I follow Artists they won't appear on my list

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to follow, they somehow unfollow automatically and won't...

Casual Listener

After a while, I started noticing that some artists I started following wouldn't appear on my list, they were not followed although I did follow them, now that happens with every artist I start to fo...

nend

Casual Listener

1283 Views

3 replies

0 likes

Artists list
Follow button
Help
unfollow
  • 1283 Views
  • 3 replies
  • 0 likes

Artist and song name won't update on Mitsubishi MMCS over BT

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and artist information won't update, the first song that w...

Newbie

I am using a Galaxy S2 phone with Cyanogen 12.1 Android 5.1.1 and Spotify version 5.0.0.956 with my Mitsubishi ASX MMCS audio system, software version F. I can control the music, but the song and art...

1113 Views

0 replies

1 likes

  • 1113 Views
  • 0 replies
  • 1 likes

Can't make music and playlists available offline any longer. Tried trouble shooting, didn't help

Hi! I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Troubleshooting-Spotify/td-p/113082 However, the problem was not solve...

Regular

Hi!   I can no longer download any playlist or music to make them available offline. Found the following trouble shooting guide: http://community.spotify.com/t5/Help-Android/Android-Trou...

user-removed

Not applicable

10396 Views

14 replies

1 likes

available offline
Playlists
  • 10396 Views
  • 14 replies
  • 1 likes

Spotify continuously deleting my playlists

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatically delete again. I did have spotify on multiple de...

Casual Listener

My syned playlists keep disappearing off my iphone. When I log into my account on a PC, I can see that all playlists have been deleted. I'm able to recover these, but within days they will automatica...

annettemclachla

Casual Listener

600 Views

2 replies

0 likes

  • 600 Views
  • 2 replies
  • 0 likes

Spotify changes song when I lock my Note 5 screen

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming its an update. For as long as i can remember its bee...

Newbie

Hello, everytime I plug in my aux cable when i get in my car and play a song, as soon as I lock it or put my phone down the song changes. Other people I know have had this issue too and im assuming i...

Daniel

Community Legend

1876 Views

1 replies

0 likes

Web Player
  • 1876 Views
  • 1 replies
  • 0 likes

Crash after playing for a short time

Phone: Redmi Note2Version: LatestIt happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seems it never help.

Casual Listener

Phone: Redmi Note2 Version: Latest It happened to my phone where the Spotify just close by itself after playing not more than a song time. I rebooted my phone, deleted and redownload it but it seem...

Daniel

Community Legend

809 Views

4 replies

0 likes

  • 809 Views
  • 4 replies
  • 0 likes

App shortcut not on phone

I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.

Casual Listener

I have downloaded Spotify, but the app is not appearing on my phone. I have to go to app store and "open" the app to start using.

Daniel

Community Legend

1094 Views

3 replies

0 likes

No app shortcut
  • 1094 Views
  • 3 replies
  • 0 likes

option to cache to sdcard is required

this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid. especially since it doesnt work. ever. and oh, you want to install another app on your phone? nope, spotifiy cache-whore used A...

Newbie

this whole "uninstall the app and pray to google or cthulu that it will save to the sdcard on restinstall is fking stupid.   especially since it doesnt work.   ever.   and oh, yo...

navaira

Roadie

589 Views

2 replies

0 likes

  • 589 Views
  • 2 replies
  • 0 likes

Accidentally removed an album - any way to undo it?

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it was. Is there any way to look at recently removed alb...

Casual Listener

I had an album saved in my collection, and was saving it locally on my phone, and I accidentally clicked on the "remove album" button instead of the "download" one. I don't remember which album it wa...

spamcannon

Casual Listener

1824 Views

3 replies

0 likes

  • 1824 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Android not available

Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the banned country list, is there a way to install the ap...

Casual Listener

Hello everybody, I have a premium account and I am using it on my laptop. I live in Jamaica and I noticed that I can not find Spotify app for Android on the Google Store. I guess Jamaica is in the ba...

Daniel

Community Legend

1964 Views

6 replies

0 likes

  • 1964 Views
  • 6 replies
  • 0 likes

Album Cover not showing.

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Casual Listener

I have a Note 5 with Android 6.0.1 and album cover not showing... In 5.1.1 dont work too, someone know how to fix this?

Daniel

Community Legend

1474 Views

5 replies

0 likes

  • 1474 Views
  • 5 replies
  • 0 likes

Connect for my Android devices not working

I have a Android tablet running Android 5.1.1 on Spotify version 4.9.0.992.Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my accountI can use the connect feature but she cannot. I am ...

Newbie

I have a Android tablet  running Android 5.1.1 on Spotify version 4.9.0.992. Connect stoped working for my wife about 3 weeks ago for her account. When I login on the same Anroid tablet with my...

user-removed

Not applicable

573 Views

2 replies

0 likes

  • 573 Views
  • 2 replies
  • 0 likes

No navigation-notifications while listening to music

Hello I found an anoying bug in Spotify.When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played.This is really annoying when Im in the car and the navigation app (Sygic) is tr...

Casual Listener

Hello 🙂 I found an anoying bug in Spotify. When Im listening to music and a notification is coming in, the volume of the music is lowered, but the notification is not played. This is really a...

s_amu

Casual Listener

1004 Views

3 replies

0 likes

bug
  • 1004 Views
  • 3 replies
  • 0 likes

samsung galaxy S6 edge+ - spotify crashes

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF-ZG928), set side. no other application is running ...

Newbie

Hi guys, I have Samsung galaxy S6 Edge+. Connected to LTE (or wireless) I start the app, choose playlist/or radio/ or song que, press play and close lid (samsung's original cear view cover, model: EF...

Daniel

Community Legend

1357 Views

1 replies

0 likes

Galaxy S6
galaxy S6 edge plus
  • 1357 Views
  • 1 replies
  • 0 likes

Solved!! Offline playlist

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memory? After the premium expired I will keep listen the...

Casual Listener

I payed the premium account, but now How can I transfer the musics to my SD Card to listen after or listen on my Sony Xperia Z5? I have that option, like download the musics and save on SD Card memor...

user-removed

Not applicable

802 Views

1 replies

0 likes

  • 802 Views
  • 1 replies
  • 0 likes