Songs Stopping

[Ivoryc]

1. None of the below information is required. However, the more you provide the easier it will be for us to try and help.

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My songs will stop playing after about 10 seconds. It doesn't happen every time. Every other song will stop. What could be causing this and how can I fix it?

[Billy-J]

Hey @Ivoryc, thanks for reaching out to the Community!

Could you try restarting your device? If that doesn't help, could you try a clean reinstall of the app following these steps? 

If you're still having trouble, attach a screen recording (with sound), and I'll take a closer look 🔍

Let me know how this goes!