Help Wizard

Step 1


Sorry. This radio station can't be started. Please try a new station.

Sorry. This radio station can't be started. Please try a new station.

Please describe the problem
When I upvote or downvote a song it shows this error at the bottom of the screen, and when i go back into the station which now appears as "Unknown radio station based on" it is stuck on the improving station animation, and will not play the next song, or respond to any touch except the x button, and pause if the song hasn't finished yet.

What are the steps you took to get to the error/issue?
(We need to know what you are doing so we can do the exact same to try and get the same error)
1. Followed troubleshooting to get a clean version of spotify
2. Tapped radio
3. Tapped create new station
4. Typed "Casting Crowns"
5. Clicked them under the artist tab
6. Pressed like or dislike thumb

What I expected to happen
I expected it to add this song to my liked from radio playlist as well as show the improving station animation for a few seconds.

Did you restart your device when troubleshooting in section B?

Did you read the connection troubleshooting tips?

Your device
Galaxy S4 Active (Also happened on mom's Evo)

Device’s Operating System
4.2.2 Jelly Bean

What type of account do you have?

(FYI for the below points: Android devices tend to refer to the internal memory as "SD Card" and the SD card you inserted yourself as "External SD Card")
Space left on your device
7.58 GB

Space left on your SD card (if applicable)
7.58 GB

Space left on your External SD card (if applicable)
1.40 GB

Is your device rooted?
If you don’t know what this means you can probably answer “No” (And skip the next question)

Are you using a custom ROM, if so which one, exactly?
If you don’t know what this means you can probably answer “No”

Did you set your external SD card as storage location?

Did you manually install an older version before installing the latest version from the Play Store?

Do you have the same issue when switching between WiFi/Mobile Data (If applicable)?

If you said "No", when does the issue not occur?
When using WiFi, 2G, 3G, 4G

My mobile Spotify version

My desktop Spotify version (if applicable)

My mobile provider and country

My username
To find this, click on your name at the top right of the site (next to where it says "Log out") then click Overview.

Do you have a Spotify (non-Facebook) login?
I.e. can you log in on the site without using your Facebook details

Are you logging in with Facebook or with your Spotify login details?
Both Facebook login and Spotify login

Do you have any screenshots you can attach to more clearly explain your issue?
If so, please paste them here
5 Replies

Hi. What happens if you use this station on your desktop client? After liking a couple of tracks there, try it on your android again and see if it works now.


EDIT: It seems there may be something wrong at spotify's end affecting radioand has been escalated.

Well it just randomly started working...maybe it was just a fix itself issue...strange that it wouldn't even after a full reboot reinstall, but I'm not complaining...

Sorry...different account

On android and I get this error for every radio station. I have cleared cache reinstalled and tinkered with stuff no luck. Issue started 24 hours ago. Playlists work without any issue.

Seeing multiple reports of radio issues today, it has been reported to the Spotify community team.

Spotify Community Mentor and Troubleshooter

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