Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6479 Views

0 replies

7 likes

  • 6479 Views
  • 0 replies
  • 7 likes

Spotify premium doesn't work any more

My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks

Casual Listener

My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks

Peter__

Community Legend

374 Views

3 replies

0 likes

  • 374 Views
  • 3 replies
  • 0 likes

Spotify insists it's offline, stops playing radio.

Description:Spotify tries to insist that it's in offline mode, and stops playing radio channels after one to a few songs. I have to go back to the radio channel selection, hitting 'close' multiple times to the "listen offline with premium" notice, se...

Regular

Description: Spotify tries to insist that it's in offline mode, and stops playing radio channels after one to a few songs.  I have to go back to the radio channel selection, hitting 'close' m...

Caprico

Casual Listener

6299 Views

15 replies

4 likes

  • 6299 Views
  • 15 replies
  • 4 likes

Can't play music properly over 3G

Hello, I've bought a phone subscription with 3G and a spotify premium account recently and I've been having trouble listening to spotify using 3G. Whever i try to play a playlist through 3G (not downloaded), it either doesn't play the music while i s...

Casual Listener

Hello,   I've bought a phone subscription with 3G and a spotify premium account recently and I've been having trouble listening to spotify using 3G. Whever i try to play a playlist through...

Joe

Community Legend

812 Views

2 replies

0 likes

  • 812 Views
  • 2 replies
  • 0 likes

Samsung S3 Equalizer from Spotify settings?

Last time I checked I could change my S3 EQ settings directly via Spoitify settings (swipe from left->settings->audio settings). Now this has disappeared also, and frankly without an EQ music sounds like s**t? Why cut this? I can't get to the EQ sett...

Newbie

Last time I checked I could change my S3 EQ settings directly via Spoitify settings (swipe from left->settings->audio settings). Now this has disappeared also, and frankly without an EQ music s...

Joe

Community Legend

814 Views

1 replies

0 likes

  • 814 Views
  • 1 replies
  • 0 likes

Spotify does not stay online/active

I have tried this on 2 S4's. When I used Googles music service whenever I would connect to Bluetooth in my car it the music would just start playing when I would press play on my dash. It didn't matter if the last time I used the service was 30 minut...

Casual Listener

I have tried this on 2 S4's. When I used Googles music service whenever I would connect to Bluetooth in my car it the music would just start playing when I would press play on my dash. It didn't matt...

329 Views

0 replies

0 likes

  • 329 Views
  • 0 replies
  • 0 likes

Local Files won't sync to my Android

I know this has been posted a million+ times and I know people have to be tired of seeing it. But I just spent the last hour looking through posts and haven't found a single thing that works. I have a Pantech Burst, and am using free Spotify. The com...

Casual Listener

I know this has been posted a million+ times and I know people have to be tired of seeing it. But I just spent the last hour looking through posts and haven't found a single thing that works. &nbsp...

Joe

Community Legend

2239 Views

5 replies

0 likes

  • 2239 Views
  • 5 replies
  • 0 likes

Question about 3G usage and solution to bluetooth listening.

First, my question. I am a premium user and i live out in BFE where 3G is barely supported. The only way I am able to download my playlists are by listening to each song go in and out until its over, which takes much longer than I would like. But hey...

Casual Listener

First, my question. I am a premium user and i live out in BFE where 3G is barely supported. The only way I am able to download my playlists are by listening to each song go in and out until its over,...

visimicus

Casual Listener

323 Views

1 replies

0 likes

  • 323 Views
  • 1 replies
  • 0 likes

Solved!! Music Stutter/Lag When Screen is Off

Hi, when playing songs the music will stutter when the screen turns off, but plays fine when the screen is on. This happens to downloaded files and streaming if spotify has acces to wifi. Dont happen to downloaded files when spotify hasnt acces to wi...

Music Fan

Hi,    when playing songs the music will stutter when the screen turns off, but plays fine when the screen is on.   This happens to downloaded files and streaming if spotify ha...

ArchangelRenzok

Newbie

50602 Views

27 replies

2 likes

  • 50602 Views
  • 27 replies
  • 2 likes

Solved!! all my Radio stations are gone since update; won't remember new stations

Spotify Android version 0.7.0.229 the last update removed all of my radio stations! now all i see is "receommended stations" and genre stations. that's it. everything else is gone. ok, so i try to recreate them, based on playlists, to start a new sta...

Gig Goer

Spotify Android version 0.7.0.229   the last update removed all of my radio stations! now all i see is "receommended stations" and genre stations. that's it. everything else is gone. &nb...

Thomas_

Music Fan

1078 Views

2 replies

0 likes

  • 1078 Views
  • 2 replies
  • 0 likes

Havent got all my Playlists on my mobile phone!

Hey Com, i got premium yesterday and downloaded just the app for my mobile phone (HTC One S). But here I got a Problem: I have 8 out of my 10 playlists! But where are the other two?! I need help! Dehd.

Casual Listener

Hey Com,   i got premium yesterday and downloaded just the app for my mobile phone (HTC One S). But here I got a Problem: I have 8 out of my 10 playlists! But where are the other two?! ...

Peter__

Community Legend

300 Views

1 replies

0 likes

  • 300 Views
  • 1 replies
  • 0 likes

Solved!! System notifications on Kindle Fire HD

I just started using Spotify on KIndle Fire HD. While Spotify was playing, the device made an audible notification sound when an email arrived despite "Mute All Notifications" being enabled. Has anyone encountered it? Do you know how to fix it? I kno...

Roadie

I just started using Spotify on KIndle Fire HD. While Spotify was playing, the device made an audible notification sound when an email arrived despite "Mute All Notifications" being enabled. Has anyo...

miskidomleka

Roadie

4994 Views

2 replies

0 likes

  • 4994 Views
  • 2 replies
  • 0 likes

Play queue stops if playlist filter is engaged

Description What are the steps you took to get to the error/issue? 1. Select a playlist and play it 2. Open the same playlist, filter to find a track you want and queue up a track by long pressing and selecting "Queue." It is important that you do NO...

Casual Listener

Description     What are the steps you took to get to the error/issue? 1. Select a playlist and play it 2. Open the same playlist, filter to find a track you want and queue up...

JoeyC

Casual Listener

531 Views

2 replies

0 likes

  • 531 Views
  • 2 replies
  • 0 likes

Got a new SD card, now Spotify committed suicide.

Alright, so I've had Spotify for a few months now. Using a pretty crappy Verizion Lucid phone with a small 2GB micro SD for Spotify. I have a 640 song playlist that I listen to every day and barely fit on the card. Earlier today I accidently deleted ...

Newbie

Alright, so I've had Spotify for a few months now. Using a pretty crappy Verizion Lucid phone with a small 2GB micro SD for Spotify. I have a 640 song playlist that I listen to every day and barely f...

Joe

Community Legend

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Removing lockscreen widget

Is there any way to remove the lockscreen widget? I can't remove it manually and can't find any settings in the spotify app to remove it. If there really isn't a way to remove it inside the app, this really should be added. I use dash clock as my mai...

Casual Listener

Is there any way to remove the lockscreen widget? I can't remove it manually and can't find any settings in the spotify app to remove it.  If there really isn't a way to remove it inside the a...

1kpapercranes

Casual Listener

7495 Views

6 replies

3 likes

  • 7495 Views
  • 6 replies
  • 3 likes

searching for music, no drop down list appearing!

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not. https://support.spotify.com/uk/learn-more/guides/#!/article/Search-for-music/?in=searc...

Newbie

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not.    https://support.sp...

II-_-II

Newbie

1326 Views

5 replies

0 likes

  • 1326 Views
  • 5 replies
  • 0 likes

Solved!! Will Spotify play music without an SD card?

I removed my SD card from my Galaxy Note II and I have come to find out that i can't play anything on the Spotify app. I get the below error message. "We found no place to store our data, please check that you have a working SD card and free space" I...

Regular

I removed my SD card from my Galaxy Note II and I have come to find out that i can't play anything on the Spotify app. I get the below error message.    "We found no place to store our ...

user-removed

Not applicable

5493 Views

3 replies

0 likes

  • 5493 Views
  • 3 replies
  • 0 likes

New tracks won't sync (local files pending)

New tracks that I add to playlists on my computer which I have stored on my computer are not being synced to my phone (Nexus 4) they're just grayed out. The phone is showing up in devices and all my other tracks which have synced successfully over th...

Regular

New tracks that I add to playlists on my computer which I have stored on my computer are not being synced to my phone (Nexus 4) they're just grayed out. The phone is showing up in devices and all my ...

walzero

Newbie

3975 Views

12 replies

0 likes

  • 3975 Views
  • 12 replies
  • 0 likes

Solved!! playlist 'liked from radio' missing :(

Hi,I've been missing the liked from radio playlist for quite some time now. I probably deleted it by accident. Is there any way I can get it back?Thanks

Casual Listener

Hi, I've been missing the liked from radio playlist for quite some time now. I probably deleted it by accident. Is there any way I can get it back? Thanks 🙂

Data-Cain

Newbie

2374 Views

8 replies

1 likes

Playlists deleted
Radio
  • 2374 Views
  • 8 replies
  • 1 likes

Mac OK, Android Not

I have 501 tracks on my iPod which transferred pretty easily to my Mac Air. However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available. The other 470 are grayed out and when I click on one it say's "The track is not available"....

Newbie

I have 501 tracks on my iPod which transferred pretty easily to my Mac Air.  However, on my Samsung S4 out of the 501 tracks maybe 30 are showing as available.  The other 470 are grayed out...

Peter__

Community Legend

729 Views

2 replies

0 likes

  • 729 Views
  • 2 replies
  • 0 likes

Solved!! [HTC Wildfire S]Audio slowing and dropping out since updating last night.

I updated to the latest version of spotify last night on my htc wildfire s. Since then the audio often (every 5 mins or so) drops out and/or slows down. This is with both downloaded and streamed content. I've reinstalled the app to no avail. Other au...

Casual Listener

I updated to the latest version of spotify last night on my htc wildfire s. Since then the audio often (every 5 mins or so) drops out and/or slows down. This is with both downloaded and streamed cont...

LinkToReality

Newbie

5940 Views

36 replies

1 likes

  • 5940 Views
  • 36 replies
  • 1 likes