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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 843234 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 843234 Views
  • 11 replies
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14406 Views
  • 1 replies
  • 0 likes
  • 14406 Views
  • 1 replies
  • 0 likes

HELP! Cant get out of offline mode!!!!!!

I have not been able to sync to my mobile for two weeks, I have been stuck in offline mode. I have connected over Wi-fi and over my Virgin Mobile Lg Optimus V Cellular network.I have restarted my phone.Checked to make sure the app was allowed to acce...

  • Casual Listener
  • I have not been able to sync to my mobile for two weeks, I have been stuck in offline mode.   I have connected over Wi-fi and over my Virgin Mobile Lg Optimus V Cellular network. I have resta...
  • CBas
  • Casual Listener
  • 516 Views
  • 1 replies
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  • 516 Views
  • 1 replies
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Can't go online

Hi I'm a Premium account holder. I use S primarily on my Galaxy s2(Android ICS). Can't now go online at all to add new tunes to Playlists etc. Also, Spotify is not recognising my phone under 'Devices' on my PC. Help! Steve

  • Casual Listener
  • Hi   I'm a Premium account holder. I use S primarily on my Galaxy s2(Android ICS). Can't now go online at all to add new tunes to Playlists etc. Also, Spotify is not recognising my phone under...
  • Sam
  • Spotify
  • 1444 Views
  • 3 replies
  • 0 likes
  • 1444 Views
  • 3 replies
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Adds and faulty spotify service

Hi, In response to a serious issue that some people have already brought to your attention I must summarize it. The latest addon/change you have made is seriously compromising the usability of your service. When I as a paying customer get kicked out ...

  • Casual Listener
  • Hi,   In response to a serious issue that some people have already brought to your attention I must summarize it.   The latest addon/change you have made is seriously compromising ...
  • 259 Views
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  • 259 Views
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Solved!! frequent force closings at random

I have a Samsung Galaxy S Captivate. For the past week, almost everytime I use Spotify Premium it has been force closing when I'm not listening to local tracks through the program. The program either shuts down completely or it reverts to the main me...

  • Casual Listener
  • I have a Samsung Galaxy S Captivate. For the past week, almost everytime I use Spotify Premium it has been force closing when I'm not listening to local tracks through the program. The program either...
  • Sam
  • Spotify
  • 528 Views
  • 2 replies
  • 1 likes
  • 528 Views
  • 2 replies
  • 1 likes

When in offline mode, local files are greyed out but can still be played.

Spotify Mobile:0.4.12.180 (but it's been there since at least 0.4.04)When in offline mode, local files are greyed out but can still be played. This makes it tricky to work out which are local files and which are not.Here are some screenshots to illus...

  • Roadie
  • Spotify Mobile:0.4.12.180 (but it's been there since at least 0.4.04) When in offline mode, local files are greyed out but can still be played. This makes it tricky to work out which are local ...
  • bradavon
  • Roadie
  • 2248 Views
  • 2 replies
  • 0 likes
  • 2248 Views
  • 2 replies
  • 0 likes

Problem with use on Galaxy ||

I have just bought Spotify and is a new user. It works very well on my computer.When I log in on my phone Spotify is locked, it is tryinh to sync a playlist I do not have anymore. Nothing else thsn quit is working. Can someone help me?

  • Newbie
  • I have just bought Spotify and is a new user. It works very well on my computer. When I log in on my phone Spotify is locked, it is tryinh to sync a playlist I do not have anymore. Nothing else thsn...
  • licenced
  • Community Legend
  • 467 Views
  • 3 replies
  • 0 likes
  • 467 Views
  • 3 replies
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Solved!! Spotify keeps crashing after I add or star a track?!

Hey, I use version: 0.4.12.180 on an Android device running Android version 2.3.7.Every time I add, remove or star a song and then wait a couple of seconds the spotify app crashes.. I thought it might have been my last phone but I recently switched p...

  • Casual Listener
  • Hey,    I use version: 0.4.12.180 on an Android device running Android version 2.3.7. Every time I add, remove or star a song and then wait a couple of seconds the spotify app crashes.. ...
  • ivanut
  • Casual Listener
  • 2588 Views
  • 20 replies
  • 5 likes
  • 2588 Views
  • 20 replies
  • 5 likes

Solved!! Going online crashes my android client.

Had the most annoying bug the last two days. Whenever my phone connects to the internet my spotify client closes. I have been able to get the app to stay open on my Galaxy S2 by setting my phone to flight mode. But I am unable to connect and have the...

  • Newbie
  • Had the most annoying bug the last two days. Whenever my phone connects to the internet my spotify client closes. I have been able to get the app to stay open on my Galaxy S2 by setting my phone to f...
  • licenced
  • Community Legend
  • 468 Views
  • 2 replies
  • 0 likes
  • 468 Views
  • 2 replies
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TROUBLE WITH SAMSUNG GALAXY NEXUS ANDROID ICE CREAM SANDWICH

Hello to All, I have a premiun spotify account and run uncorrectly in my Galaxy Nexus device, WHY?? first, I hate each time when spotify try to sing in with facebook account, why? I dont have facebook and I wont . Second, when I listen my favorite li...

  • Newbie
  • Hello to All,   I have a premiun spotify account and run uncorrectly in my Galaxy Nexus device, WHY??   first, I hate each time when spotify try to sing in with facebook account, why? I...
  • BeastFilipino
  • Regular
  • 1664 Views
  • 6 replies
  • 0 likes
  • 1664 Views
  • 6 replies
  • 0 likes

Bug? Weird quirk?

this is the Spotify Android Beta. on a Samsung Galaxy Nexus Something I've noticed is when I play music and then stop. If I leave it idle for more than say 10 minutes after I reopen it it's at the now playing screen with no track playing. It used to ...

  • Newbie
  • this is the Spotify Android Beta. on a Samsung Galaxy Nexus  Something I've noticed is when I play music and then stop. If I leave it idle for more than say 10 minutes after I reopen it it's at...
  • licenced
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Offline Mode

Alright, lets give this another try (Internal Server error 500) I am a Spotify Premium user, username madbadger89 As of two days ago, my Spotify on my Android Evo handset went into offline mode, and will not return even though I have an active Wifi c...

  • Newbie
  • Alright, lets give this another try (Internal Server error 500)   I am a Spotify Premium user, username madbadger89   As of two days ago, my Spotify on my Android Evo handset went into ...
  • blazarus
  • Newbie
  • 470 Views
  • 1 replies
  • 1 likes
  • 470 Views
  • 1 replies
  • 1 likes

Repeating Data Warning

I just installed the spotify app on my Samsung Galaxy S II for T-Mobile and after logging into my facebook account. A warning pops up warning me not to use too much data. When I hit ok, it keeps popping up, and it won't stop. This is preventing me fr...

  • Newbie
  • I just installed the spotify app on my Samsung Galaxy S II for T-Mobile and after logging into my facebook account. A warning pops up warning me not to use too much data. When I hit ok, it keeps popp...
  • Spyke
  • Roadie
  • 448 Views
  • 1 replies
  • 0 likes
  • 448 Views
  • 1 replies
  • 0 likes

Diveice not found - Galaxy Note

Hello,my computer does not find my device Galaxy Note. No sync! Made a new playlist but I can´t get to my Android. I do not use ICS . I use the same WIFI network. I do not use _Spotify Beta version .

  • Casual Listener
  • Hello, my computer does not find my device Galaxy Note. No sync! Made a new playlist but I can´t get to my Android. I do not use ICS . I use the same WIFI network. I do not use _Spotify Beta version...
  • licenced
  • Community Legend
  • 475 Views
  • 3 replies
  • 0 likes
  • 475 Views
  • 3 replies
  • 0 likes

New Android app + ICS

I've installed the new android app, I can Synchronised my playlists frm Spotify (linux or Win) but the files don't download on the phone.

  • Casual Listener
  • I've installed the new android app, I can Synchronised my playlists frm Spotify (linux or Win) but the files don't download on the phone.
  • craPkit
  • Regular
  • 1589 Views
  • 5 replies
  • 0 likes
  • 1589 Views
  • 5 replies
  • 0 likes

Re: Preview app - glitches on returning to app

Hey all, I changed my phone so that it could receive unknown sources for the Spotify android app preview. But when I attempt to download it it says it was unsuccessful. What am I doing wrong here?

  • Newbie
  • Hey all,  I changed my phone so that it could receive unknown sources for the Spotify android app preview.  But when I attempt to download it it says it was unsuccessful.  What am I d...
  • licenced
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Android Preview Bugs & Suggestions (Now Playing & Widget)

Hi! First, I LOVE the new layout on Android. And the biggest bug in the previous version (app force closing when adding a song to a playlist) has been fixed so thanks for that! One thing I've noticed is that if the last screen I was using on the app ...

  • Casual Listener
  • Hi! First, I LOVE the new layout on Android. And the biggest bug in the previous version (app force closing when adding a song to a playlist) has been fixed so thanks for that!   One thing I'v...
  • licenced
  • Community Legend
  • 994 Views
  • 2 replies
  • 0 likes
  • 994 Views
  • 2 replies
  • 0 likes

Android APP HTC won't go online - also,

i've seen several notes about people having trouble with the spotify app on several other devices, but nothing similar to my case: My spotify APP works fine, using a HTC Desire Z. But it stopped updating my playlists about 6 days ago. the APP won't g...

  • Casual Listener
  • i've seen several notes about people having trouble with the spotify app on several other devices, but nothing similar to my case:   My spotify APP works fine, using a HTC Desire Z. But it sto...
  • zerokell
  • Newbie
  • 2321 Views
  • 2 replies
  • 0 likes
  • 2321 Views
  • 2 replies
  • 0 likes

Artist Radio in Mobile Version?

Are there any plans to include that? When? Maybe its there and I am too dumb to find it? Thanks!

  • Casual Listener
  • Are there any plans to include that? When?   Maybe its there and  I am too dumb to find it?   Thanks!
  • deltwalrus
  • Newbie
  • 1058 Views
  • 4 replies
  • 0 likes
  • 1058 Views
  • 4 replies
  • 0 likes

stops when log in.

Spotify shout down When I log in, that to Do!?

  • Casual Listener
  • Spotify shout down When I log in, that to Do!? 😮
  • farenhit
  • Casual Listener
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes