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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

Get help for your Android mobile or tablet

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35057 Views
  • 64 replies
  • 25 likes
  • 35057 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873679 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873679 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25481 Views
  • 3 replies
  • 0 likes
  • 25481 Views
  • 3 replies
  • 0 likes

How to change where to store downloaded playlists?

Hi, Have had spotyfy prem on my phones like forever... Now my sd is full and a have huge amounts of free **bleep** space on my internal memory.. Didn't find anything on the options, Have tried to delete all spotify data to see if something popped up ...

  • Newbie
  • Hi, Have had spotyfy prem on my phones like forever...  Now my sd is full and a have huge amounts of free **bleep** space on my internal memory..  Didn't find anything on the options, H...
  • syknyk
  • Gig Goer
  • 988 Views
  • 3 replies
  • 0 likes
  • 988 Views
  • 3 replies
  • 0 likes

Spotify for Android v.0.7.0.224

Hasn't anyone received the latest update? I noticed it now runs faster on my Asus Infinity tablet. Apart from that, the settings menu is reshuffled and browse tab is finally working, at least you can see the latest releases, some of them though.

  • Music Fan
  • Hasn't anyone received the latest update? I noticed it now runs faster on my Asus Infinity tablet. Apart from that, the settings menu is reshuffled and browse tab is finally working, at least you can...
  • Joe
  • Community Legend
  • 327 Views
  • 1 replies
  • 0 likes
  • 327 Views
  • 1 replies
  • 0 likes

Solved!! Spotify premium not activating on mobile

I got a Spotify Premium gift card recently and activated it on my computer. I then downloaded the Spotify app on my mobile phone (Samsung Galaxy Expres) and logged in with the same account. Now that the free 48 hour trial period passed, I'm told that...

  • Regular
  • I got a Spotify Premium gift card recently and activated it on my computer. I then downloaded the Spotify app on my mobile phone (Samsung Galaxy Expres) and logged in with the same account. Now that ...
  • Thedev
  • Community Legend
  • 915 Views
  • 9 replies
  • 0 likes
  • 915 Views
  • 9 replies
  • 0 likes

Solved!! KINDLE FIRE -- Music Stops Playing when OFF

If I turn the Fire off while playing music on Spotify, after a minute or two the music just STOPS. I have to turn the Fire back on. Then the music picks up exactly where it left off and plays until a minute or so after Kindle Fire either goes off aut...

  • Casual Listener
  • If I turn the Fire off while playing music on Spotify, after a minute or two the music just STOPS. I have to turn the Fire back on. Then the music picks up exactly where it left off and plays until a...
  • viqiandjohnny
  • Casual Listener
  • 20551 Views
  • 14 replies
  • 0 likes
  • 20551 Views
  • 14 replies
  • 0 likes

Tutorial Spotify for Development app for Android, java

hi,I want to write an App for Android and this app is to create a new playlist, etc. Where can I develop a good tutorial for Spotify for Android Apps? Spotify in the documentation I'm not hose. help please... Best reagerds Pedro

  • Regular
  • hi, I want to write an App for Android and this app is to create a new playlist, etc. Where can I develop a good tutorial for Spotify for Android Apps?   Spotify in the documentation...
  • Joe
  • Community Legend
  • 2290 Views
  • 5 replies
  • 0 likes
  • 2290 Views
  • 5 replies
  • 0 likes

Spotify Premium on Android

Hello, I just signed up for Premium, set up my mobile password, cleared the cache/uninstalled spotify on my mobile device, and then re-installed it. I put in the account number Spotify gave me along with the moble password i created. When I try to pl...

  • Casual Listener
  • Hello,   I just signed up for Premium, set up my mobile password, cleared the cache/uninstalled spotify on my mobile device, and then re-installed it.  I put in the account number Spoti...
  • Joe
  • Community Legend
  • 798 Views
  • 6 replies
  • 0 likes
  • 798 Views
  • 6 replies
  • 0 likes

Renewal on holiday in not supported country after payment failure

I am on holidays in Central America (Nicaragua, Costa Rica and Panama) for 6 weeks. MasterCard used for payment got blocked for payment. Payments for Spotify Premium were blocked. Contacted bank, credit card is reactived and all payments should be no...

  • Newbie
  • I am on holidays in Central America (Nicaragua, Costa Rica and Panama) for 6 weeks. MasterCard used for payment got blocked for payment. Payments for Spotify Premium were blocked. Contacted bank, cre...
  • bebehey
  • Roadie
  • 303 Views
  • 2 replies
  • 0 likes
  • 303 Views
  • 2 replies
  • 0 likes

Spotify says I have synced offline playlists to more than three devices, due to SD card?

So I synced 3600+ songs to my cell phone which took forever. It worked a few days then I got the message that I had synced to more than three devices although there's only ONE mobile device ever used for offline playlists. Now I cannot access the off...

  • Casual Listener
  • So I synced 3600+ songs to my cell phone which took forever. It worked a few days then I got the message that I had synced to more than three devices although there's only ONE mobile device ever used...
  • Joe
  • Community Legend
  • 393 Views
  • 4 replies
  • 0 likes
  • 393 Views
  • 4 replies
  • 0 likes

move offline storage

Hi, So I want to change the storage location of the offline music on my Samsung Galaxy Ace 2. I have the 0.6.6.270 version of Spotify. I've read some topics about changing the location, but I can't seem to work it out. I also can't find the menu butt...

  • Newbie
  • Hi,   So I want to change the storage location of the offline music on my Samsung Galaxy Ace 2. I have the 0.6.6.270 version of Spotify. I've read some topics about changing the location, bu...
  • Joe
  • Community Legend
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Radio frequently repeats songs AND can't close app on Android

When listening to the radio feature, I use the thumbs up to customize the station. For the last 2 weeks, any time I like a song, it ends up going on repeat. In addition, Spotify doesn't seem to be remembering the songs I've already liked (ie, a song ...

  • Newbie
  • When listening to the radio feature, I use the thumbs up to customize the station. For the last 2 weeks, any time I like a song, it ends up going on repeat. In addition, Spotify doesn't seem to be re...
  • Joe
  • Community Legend
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

spotify Virus through Profile?

I have a huge problem that is really making me desperate: On all different computers I use (at home, at work in the office and in the conference room) and on my mobile phone spotify is not working anymore. On the computers I can't even open it. I tri...

  • Newbie
  • I have a huge problem that is really making me desperate:   On all different computers I use (at home, at work in the office and in the conference room) and on my mobile phone spotify is not...
  • MichaelJerzak
  • Composer
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

Can't add songs from radio to a playlist

I can't add a song from the radio to one of my playlists since the latest android app update. It is grayed out. I have the galaxy S2 and use this app quite frequently. .

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  • Casual Listener
  • I can't add a song from the radio to one of my playlists since the latest android app update. It is grayed out. I have the galaxy S2 and use this app quite frequently.      &nbsp...
  • moarmusic
  • Newbie
  • 1691 Views
  • 9 replies
  • 1 likes
  • 1691 Views
  • 9 replies
  • 1 likes

Editing Playlists in Android Tablets?

Question: I've used the iPad app and it'sgreat for DJing. If I want to buy an Android tablet, does the spotify app have the features that the iPad app does? If not now, when? I'd love an official reply. Thanks, James

  • Casual Listener
  • Question: I've used the iPad app and it'sgreat for DJing. If I want to buy an Android tablet, does the spotify app have the features that the iPad app does? If not now, when? I'd love an official rep...
  • blotner
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Download playlist to internal storage?

Hi everyoneI was wondering if is it possible to download the playlists in the internal storage of the phone, not in the external SD card.

  • Newbie
  • Hi everyone I was wondering if is it possible to download the playlists in the internal storage of the phone, not in the external SD card.
  • Joe
  • Community Legend
  • 1048 Views
  • 2 replies
  • 0 likes
  • 1048 Views
  • 2 replies
  • 0 likes

all tracks are greyed out

Looks ok in playlist but when chosing album Songs are greyed out.

  • Newbie
  • Looks ok in playlist but when chosing album Songs are greyed out.
  • pcoventry76
  • Roadie
  • 4230 Views
  • 9 replies
  • 0 likes
  • 4230 Views
  • 9 replies
  • 0 likes

must wifi or mobile data be on to listen to spotify?

Do you have to have wifi or mobile data running when listening to spotify? I've noticed in the car I have to have mobile data on otherwise the sound is quiet and echoes. I have downloaded songs to phone but makes no difference. Thanks

  • Casual Listener
  • Do you have to have wifi or mobile data running when listening to spotify? I've noticed in the car I have to have mobile data on otherwise the sound is quiet and echoes. I have downloaded songs ...
  • pcoventry76
  • Roadie
  • 717 Views
  • 2 replies
  • 0 likes
  • 717 Views
  • 2 replies
  • 0 likes

ANDROID TABLET COMPATABILITY

I can't download spotify on my 4.1 android tablet. I will listen my music on the go . When I try says I don't have a devise, what devise??

  • Regular
  • I can't download spotify on my 4.1 android tablet. I will listen my music on the go . When I try says I don't have a devise, what devise??  
  • Peter__
  • Community Legend
  • 724 Views
  • 4 replies
  • 0 likes
  • 724 Views
  • 4 replies
  • 0 likes

Missing followers/following feature

On the PC I have a follow/following option, but not on the app on my tablet. Forgotten feature?

  • Newbie
  • On the PC I have a follow/following option, but not on the app on my tablet. Forgotten feature?
  • Joe
  • Community Legend
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

No Local Files from my desktop will sync to my Galaxy S3

Hey Team My problem is NO local files at all will sync to my galaxy, I've seached all through the FAQ and everything, it says add local files to a playlist and make it available offline, "which I've done" then be on the same wifi network "I AM" then ...

  • Casual Listener
  • Hey Team  My problem is NO local files at all will sync to my galaxy, I've seached all through the FAQ and everything, it says add local files to a playlist and make it available offline, "whi...
  • Joe
  • Community Legend
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

Feedback request: Marking/highlighting/starring starred songs

When you click on the banner on the bottom and pull up the album cover, it shows that you have starred the song. I was hoping that you guys could allow it so starred songs are a different hue or something so I know they are starred when scrolling thr...

  • Casual Listener
  • When you click on the banner on the bottom and pull up the album cover, it shows that you have starred the song. I was hoping that you guys could allow it so starred songs are a different hue or some...
  • 288 Views
  • 0 replies
  • 0 likes
  • 288 Views
  • 0 replies
  • 0 likes