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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850202 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850202 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16773 Views
  • 3 replies
  • 0 likes
  • 16773 Views
  • 3 replies
  • 0 likes

Playlists with local files is pending. How do i sync them?

Hi everyone! Im using spotify on my galaxy s2. It's been working good until a couple of months ago when my local files stopped working (spotify crashed when trying to play them). Now they all just show up grey in my playlists and i am not able to syn...

  • Casual Listener
  • Hi everyone!   Im using spotify on my galaxy s2. It's been working good until a couple of months ago when my local files stopped working (spotify crashed when trying to play them). Now they ...
  • neekers
  • Newbie
  • 2475 Views
  • 3 replies
  • 0 likes
  • 2475 Views
  • 3 replies
  • 0 likes

Radio ads / limitations

Few questions I've had from the mobile radio. I have an unlimited account, not a Premium account, will my mobile radio have ads? I created a new station, and the song it played next was just, way wrong, so I gave it a thumbs down and it told me I onl...

  • Casual Listener
  • Few questions I've had from the mobile radio.   I have an unlimited account, not a Premium account, will my mobile radio have ads?   I created a new station, and the song it played ...
  • clarkaddison
  • Casual Listener
  • 404 Views
  • 2 replies
  • 0 likes
  • 404 Views
  • 2 replies
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DroidX won't open Spotify

I've installed Spotify using Google Play. The installation completes, but I can't open Spotify. All I see is a white screen and it never opens the app. Any ideas what's happening & how to fix it?

  • Music Fan
  • I've installed Spotify using Google Play.  The installation completes, but I can't open Spotify.  All I see is a white screen and it never opens the app.  Any ideas what's happening &a...
  • licenced
  • Community Legend
  • 481 Views
  • 1 replies
  • 0 likes
  • 481 Views
  • 1 replies
  • 0 likes

Spotify & Samsung Galaxy Tab

Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?

  • Casual Listener
  • Is Spotify supported on a Samsung Galaxy Tab using Android 4.0? If so what type of Spotify-account is required?
  • licenced
  • Community Legend
  • 4768 Views
  • 1 replies
  • 0 likes
  • 4768 Views
  • 1 replies
  • 0 likes

Just wondering if any customer service agents actually read this forum?

I have not seen any truly helpful responses to the deleting offline playlists thread. Any reason why? I mean, a simple "we don't care and are too big to fail" is okay with me.

  • Music Fan
  • I have not seen any truly helpful responses to the deleting offline playlists thread.  Any reason why?  I mean, a simple "we don't care and are too big to fail" is okay with me.
  • licenced
  • Community Legend
  • 228 Views
  • 3 replies
  • 0 likes
  • 228 Views
  • 3 replies
  • 0 likes

Downloading playlists stuck at 0%

Hello folks. I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta, All login info is correct, premium subscriber. I must say, for a multimilion company, you shure dont have your own software working. I...

  • Casual Listener
  • Hello folks.   I cant seem to fix this. Uninstalled the app, changed wifi-routers, cleared cashe, installed the beta,  All login info is correct, premium subscriber. I must say, for a...
  • licenced
  • Community Legend
  • 1615 Views
  • 5 replies
  • 0 likes
  • 1615 Views
  • 5 replies
  • 0 likes

Assistance in offline mode /Hilfe bei Offline Modus

Hello, I do not know if I'm right here, but I tried for weeks now for my songs on the phone to listen to offline. Everything I've read so far, I've tried to implement, but nothing could help me. Now I have downloaded a new phone (5gb free storage + 1...

  • Newbie
  • Hello , I do not know if I 'm right here , but I tried for weeks now for my songs on the phone to listen to offline. Everything I 've read so far , I 've t...
  • licenced
  • Community Legend
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

SYNC

Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.

  • Casual Listener
  • Spotify won´t sync all of my songs, it won´t sync all of my local files either. My mobile is connected to the same network as my computer btw.
  • licenced
  • Community Legend
  • 318 Views
  • 3 replies
  • 0 likes
  • 318 Views
  • 3 replies
  • 0 likes

New Spotify version (shown at I/O) for Jelly Bean unavailable

Hi I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotify version with a better notification. This is the screenshot: I can't f...

  • Visitor
  • Hi   I was watching the "What is new in Android" session from Google I/O 2012 ( http://www.youtube.com/watch?v=Yc8YrVc47TI&feature=g-vrec ). There was a screenshot of the new Spotif...
  • dcdttu
  • Gig Goer
  • 1408 Views
  • 6 replies
  • 1 likes
  • 1408 Views
  • 6 replies
  • 1 likes

Search not working

Hi, just loaded the app but the search does not return anything. This is on a HTC sensation on android 4. The only search that works is voice.

  • Regular
  • Hi, just loaded the app but the search does not return anything. This is on a HTC sensation on android 4. The only search that works is voice.
  • Sam
  • Spotify
  • 3258 Views
  • 13 replies
  • 0 likes
  • 3258 Views
  • 13 replies
  • 0 likes

Android Lock screen player not working

I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever I have something playing, pressing the top screen w...

  • Newbie
  • I have an HTC sensation 4G on Tmobile with the newest release of official firmware. I can not get the lock screen player to work on my android phone. I have power amp on the same phone, and whenever ...
  • Sn0zz
  • Casual Listener
  • 1383 Views
  • 2 replies
  • 0 likes
  • 1383 Views
  • 2 replies
  • 0 likes

Playlists not syncing

The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a playlist on the phone and it doesn't update on the d...

  • Newbie
  • The playlists between my desktop and Android Spotify aren't syncing since applying the latest Android update. I create a playlist in the desktop and it doesn't update on the phone and also create a p...
  • Goodman
  • Spotify Legend
  • 8049 Views
  • 7 replies
  • 2 likes
  • 8049 Views
  • 7 replies
  • 2 likes

Solved!! Android doesn't download offline playlists

So, I am paying $9.99 for this service of playing my music while offline so I don't use my data up... well, it won't work. I mean, I cancelled my Xbox Live Subscription for this Spotify and... I regret it. Please, someone know how to fix it. I'm just...

  • Casual Listener
  • So, I am paying $9.99 for this service of playing my music while offline so I don't use my data up... well, it won't work. I mean, I cancelled my Xbox Live Subscription for this Spotify and... I regr...
  • Goodman
  • Spotify Legend
  • 17709 Views
  • 38 replies
  • 1 likes
  • 17709 Views
  • 38 replies
  • 1 likes

I have downloaded the same playlist 4 times

Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?

  • Music Fan
  • Over the past day. Spotify keeps forgetting that I downloaded the list. Any ideas on what the issue is?
  • Goodman
  • Spotify Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

Android app forgetting downloaded playlists

I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?

  • Music Fan
  • I've had to download the same list 3 times in the past day even though I have made no changes to the list. In not running out of space or anything either. Any ideas?
  • Goodman
  • Spotify Legend
  • 1541 Views
  • 1 replies
  • 2 likes
  • 1541 Views
  • 1 replies
  • 2 likes

Can't sync with Desktop version - no device recognised.

Windows 7, just re-Dled and reinstalled Spotify. HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify. Both on same wifi. I did this because of the issues I've been having. 1. No new playlists on phone when I add them on th...

  • Casual Listener
  • Windows 7, just re-Dled and reinstalled Spotify.   HTC Sensation with JB (Adnroid 4.1.1), just uninstalled and reinstalled Spotify.   Both on same wifi.   I did this becaus...
  • SubEffect
  • Casual Listener
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Spotify crashes instantly after login.

Description every time i try to start the app it closes and my phone freezes for a minute or so A more detailed description, using numbered steps 1. i downloaded spotify 2. then i installed spotify 3. after that i logged in 4. i was able to use the a...

  • Visitor
  • Description every time i try to start the app it closes and my phone freezes for a minute or so   A more detailed description, using numbered steps 1. i downloaded spotify 2. then i in...
  • Khelgesson30
  • Newbie
  • 4070 Views
  • 3 replies
  • 0 likes
  • 4070 Views
  • 3 replies
  • 0 likes

Spotify refuses to go online after update

After updating Spotify on Sony Ericsson Xperia spotify no longer goes on line. This I have tryed so far: - Going online with WLAN - Going online with the cellphone internet - Reinstalling Spotify - Logging in and out of my account. Note: When I shot ...

spotify is offline.png
  • Casual Listener
  •     After updating Spotify on Sony Ericsson Xperia spotify no longer goes on line. This I have tryed so far:   - Going online with WLAN - Going online with the cellphone in...
  • CeleryString
  • Casual Listener
  • 553 Views
  • 5 replies
  • 0 likes
  • 553 Views
  • 5 replies
  • 0 likes