Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • jt120
  • Regular
  • 47964 Views
  • 66 replies
  • 25 likes
  • 47964 Views
  • 66 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 880470 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 880470 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 26940 Views
  • 4 replies
  • 0 likes
  • 26940 Views
  • 4 replies
  • 0 likes

my spotify music won't play!!

When I log into my spotify acct., (the track is not available) pops up at the bottom of my phone and it doesn't play my songs. It hasn't worked for a week, if you can't get it fixed oi want to cancel my subscription!!! Please contact me asap. Thanks,...

  • Casual Listener
  • When I log into my spotify acct., (the track is not available) pops up at the bottom of my phone and it doesn't play my songs. It hasn't worked for a week, if you can't get it fixed oi want to cancel...
  • Joe
  • Community Legend
  • 1582 Views
  • 6 replies
  • 0 likes
  • 1582 Views
  • 6 replies
  • 0 likes

spotify app android connect

Alguien sabe la fecha aproximada del lanzamiento de spotify connect para la app de android y la de escritorio. Hoy probe la de IOS y es justo lo que necesito. ¿Que lógica tiene anunciar una funcionalidad nueva y que dos meses despues todavia no esté ...

  • Casual Listener
  • Alguien sabe la fecha aproximada del lanzamiento de spotify connect para la app de android y la de escritorio.   Hoy probe la de IOS y es justo lo que necesito.   ¿Que lógica tiene ...
  • Osyx
  • Roadie
  • 540 Views
  • 3 replies
  • 0 likes
  • 540 Views
  • 3 replies
  • 0 likes

Yet another problem with local files on mobile devices

I am trying to get some local files that are contained within a playlist that has mostly tracks from the Spotify library in it. I go to the desktop client on my computer, and the files play just fine. I go into the playlist downloaded onto my Galaxy ...

  • Regular
  • I am trying to get some local files that are contained within a playlist that has mostly tracks from the Spotify library in it. I go to the desktop client on my computer, and the files play just fine...
  • undeadninja125
  • Regular
  • 454 Views
  • 4 replies
  • 0 likes
  • 454 Views
  • 4 replies
  • 0 likes

Local Files stuck on Waiting for Download!

I have imported recently some mp3 files from my HDD on windows 7 and files appeared on Local files catalog in Spotify after that I have created 2 playlists with those files which are visible now on all my devices sadly when I'm trying to download fil...

  • Casual Listener
  • I have imported recently some mp3 files from my HDD on windows 7 and files appeared on Local files catalog in Spotify after that I have created 2 playlists with those files which are visible now on a...
  • Joe
  • Community Legend
  • 12935 Views
  • 6 replies
  • 0 likes
  • 12935 Views
  • 6 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.2)

Android Release Notes What's new in version 0.7.2 New: Spotify speaks Greek, Indonesian, Japanese and Russian. New: Now even prettier on tablet. Fictitious: This app is dry clean only. Notes Google changed the way they roll out features to users, so ...

  • Spotify Legend
  • Android Release Notes What's new in version 0.7.2 New: Spotify speaks Greek, Indonesian, Japanese and Russian. New: Now even prettier on tablet. Fictitious: This app is dry clean only....
  • Goodman
  • Spotify Legend
  • 2030 Views
  • 9 replies
  • 0 likes
  • Android
    Release Notes
  • 2030 Views
  • 9 replies
  • 0 likes

eq turns off randomly

eq seems to be turning off every few mins at times. I need to go back to the audio effects and it comes back on. Using galaxy note 3, android 4.3 & spotify 0.7.2. Really annoying. I already tried reinstalling the app

  • Music Fan
  • eq seems to be turning off every few mins at times. I need to go back to the audio effects and it comes back on. Using galaxy note 3, android 4.3 & spotify 0.7.2. Really annoying. I already ...
  • cinek
  • Music Fan
  • 444 Views
  • 2 replies
  • 0 likes
  • 444 Views
  • 2 replies
  • 0 likes

Solved!! Galaxy s4 resent update...

So I updated my phone and my sspotify app don't play my full song it plays about a second and the siynd goes away but It looks like its still playing it... I tryied to uninstall the app but still not working. .. is there a solution to this?

  • Casual Listener
  • So I updated my phone and my sspotify app don't play my full song it plays about a second and the siynd goes away but It looks like its still playing it... I tryied to uninstall the app but still not...
  • TheSillypig
  • Music Fan
  • 4748 Views
  • 10 replies
  • 0 likes
  • 4748 Views
  • 10 replies
  • 0 likes

Galaxy Note 3 Android - thinks I'm outside UK

Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.

  • Casual Listener
  • Hi, Just changed to a Galaxy Note 3 and installed Spotify. The app thinks I'm outside the UK, but I'm not. Any idea why the app thinks this? My language setting on the phone is English too.
  • rsccford
  • Casual Listener
  • 631 Views
  • 6 replies
  • 0 likes
  • 631 Views
  • 6 replies
  • 0 likes

Folder playback loses song and position when resuming after a while

I have an "All Music" folder with all my playlists in it that I use to listen to all my songs on shuffle. However, I've noticed that in the Android app, when I resume playback after an hour or two, it loses my position in the playlist and only the so...

  • Regular
  • I have an "All Music" folder with all my playlists in it that I use to listen to all my songs on shuffle. However, I've noticed that in the Android app, when I resume playback after an hour or two, i...
  • 239 Views
  • 0 replies
  • 0 likes
  • 239 Views
  • 0 replies
  • 0 likes

playlists deleted and login lost

How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spotify for about 3-4 weeks and I haven't done anything to my ...

  • Casual Listener
  • How come my HTC one first lost all downloaded playlists over night and then lost it's login? Is that a bug? It's really annoying that I now have to download everything again... I only use spoti...
  • julben
  • Casual Listener
  • 365 Views
  • 3 replies
  • 0 likes
  • 365 Views
  • 3 replies
  • 0 likes

Solved!! No Conecta Dispositivo Wifi NOTE 3

Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3. He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. Estoy conectado a la misma red wifi los dos sistemas y no descarga l...

  • Casual Listener
  • Hola. Tengo Windows 8.1 Enterprise y un Samsung Galaxy Note 3.   He intentado instalando y desinstalando, sincronizar las playlist offline con el móvil para que se descarguen y no va. &nbs...
  • chakal_84
  • Casual Listener
  • 1307 Views
  • 2 replies
  • 0 likes
  • 1307 Views
  • 2 replies
  • 0 likes

what i am listening to is not shown on facebook

hi. whenever i use the desktop player or my mobile player, what i am listenning to doesn't appear on facebook. however, if i use the web player it seems to work. everything was working fine till last week after i updated.i have also tried disconnecti...

  • Newbie
  • hi. whenever i use the desktop player or my mobile player, what i am listenning to doesn't appear on facebook. however, if i use the web player it seems to work. everything was working fine till last...
  • Peter__
  • Community Legend
  • 397 Views
  • 2 replies
  • 0 likes
  • 397 Views
  • 2 replies
  • 0 likes

How do I search public playlists?!

Hello, it seems to me, that searching for playlists is not possible at the moment, you only see artists, album and songs, but not playlists. Is this a planned feature in future releases or is it just a perfectly hidden feature in the current release?...

  • Casual Listener
  • Hello, it seems to me, that searching for playlists is not possible at the moment, you only see artists, album and songs, but not playlists. Is this a planned feature in future releases or is it ...
  • Osyx
  • Roadie
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

[Android 4.4] Taking a photo breaks headphone output

I've found another bug on the new Nexus 5 with Android 4.4 KitKat: If you take a photo while listening to spotify with your headphones, the Spotify audio output switches to the internal speaker. You have to stop the song, plug headphones out and back...

  • Roadie
  • I've found another bug on the new Nexus 5 with Android 4.4 KitKat:  If you take a photo while listening to spotify with your headphones, the Spotify audio output switches to the internal ...
  • Osyx
  • Roadie
  • 536 Views
  • 4 replies
  • 0 likes
  • 536 Views
  • 4 replies
  • 0 likes

Library Feature - Browse by Arist, Album, etc.

Does anybody else find it astonishing that there is no way to browse through your entire collection (starred) by artist or album alphabetically (i.e. library mode)? This has been a basic feature ever since day one of iPods / MP3 players yet seems to ...

  • Casual Listener
  • Does anybody else find it astonishing that there is no way to browse through your entire collection (starred) by artist or album alphabetically (i.e. library mode)?  This has been a basic featur...
  • Osyx
  • Roadie
  • 668 Views
  • 5 replies
  • 2 likes
  • 668 Views
  • 5 replies
  • 2 likes

Problems synchronizing local files to android

After updating to the latest version of the app I can not synchronize all of my local files to my android phone. All Local files are mp3 format so I have no clue way some are synchronized while others aren't? I've tried deleting the cache and redownl...

  • Regular
  • After updating to the latest version of the app I can not synchronize all of my local files to my android phone. All Local files are mp3 format so I have no clue way some are synchronized while other...
  • Joe
  • Community Legend
  • 855 Views
  • 1 replies
  • 0 likes
  • 855 Views
  • 1 replies
  • 0 likes

Solved!! Online with offline list

Hi, Just wondering if there´s any chance that Spotify can simultaneously work online with an offline list. I mean, that I can keep it online with a dowloaded list and that the app wouldn´t charge me for any data for the downloaded tracks. It would be...

  • Casual Listener
  • Hi,   Just wondering if there´s any chance that Spotify can simultaneously work online with an offline list. I mean, that I can keep it online with a dowloaded list and that the app woul...
  • mandylions
  • Casual Listener
  • 832 Views
  • 2 replies
  • 0 likes
  • inbox
    Offline Access
    Spotify Premium
  • 832 Views
  • 2 replies
  • 0 likes

Solved!! playlist and play queue order

Is there any way to change the order of my songs? I used to have google play music and one nice thing about them is that they have the option to drag and change the order of the play queue so you can listen to what you want in the order you want. Doe...

  • Casual Listener
  • Is there any way to change the order of my songs? I used to have google play music and one nice thing about them is that they have the option to drag and change the order of the play queue so you can...
  • Peter__
  • Community Legend
  • 4336 Views
  • 3 replies
  • 0 likes
  • 4336 Views
  • 3 replies
  • 0 likes

Spotify & Pioneer

I have a Pioneer XW-SMA1 and a Sony xperia Z I can not connect the 2 for wireless playback through Spotify. I also have the same problem from Spotify and my Mac to the Pioneer. Help!

  • Newbie
  • I have a Pioneer XW-SMA1 and a Sony xperia Z I can not connect the 2 for wireless playback through Spotify. I also have the same problem from Spotify and my Mac to the Pioneer. Help!
  • Joe
  • Community Legend
  • 461 Views
  • 1 replies
  • 0 likes
  • 461 Views
  • 1 replies
  • 0 likes

Cannot share to Spotify friends - Galaxy Note 2

Using Spotify on my phone, my Spotify friends do not appear when I try and share a song or playlist, but they show up just fine on my PC.

  • Casual Listener
  • Using Spotify on my phone, my Spotify friends do not appear when I try and share a song or playlist, but they show up just fine on my PC.
  • Icynova84
  • Casual Listener
  • 334 Views
  • 4 replies
  • 0 likes
  • 334 Views
  • 4 replies
  • 0 likes