Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1048 Views
  • 0 replies
  • 4 likes

Won't sync all songs

Spotify wanted to resync all the songs, and is appearing to use a ton of memory all over again to do so. First, why is it not overwriting the first batch, and secondly, it got most of them synched, but then it gave me a warning that it was nearly out...

  • Newbie
  • Spotify wanted to resync all the songs, and is appearing to use a ton of memory all over again to do so.  First, why is it not overwriting the first batch, and secondly, it got most of them sync...
  • Peter__
  • Community Legend
  • 1022 Views
  • 1 replies
  • 0 likes
  • 1022 Views
  • 1 replies
  • 0 likes

Missing push notification and equalizer settings option on HTC One

Hi, I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas? Thx. Mazze

  • Roadie
  • Hi,   I can neither set push notifications nor equalizer settings as the respective menu items simply do not show up under settings. I'm an HTC One user and this sucks. Any ideas?   ...
  • mazze_germany
  • Roadie
  • 602 Views
  • 2 replies
  • 0 likes
  • 602 Views
  • 2 replies
  • 0 likes

Collection/Your Music missing

It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thread for news.

  • Community Legend
  • It seems that folk are having issues with Collection across devices. Either it has disappeared completely or "Albums" is missing. This has been escalated to the staff. Please keep an eye on this thre...
  • alesmana
  • Casual Listener
  • 625 Views
  • 1 replies
  • 0 likes
  • 625 Views
  • 1 replies
  • 0 likes

Solved!! Collection and Playlist Menu??

English: When i create a new Account (48h test) i get an Collection Tab in my Side Menü. It looks better and i can search for artists or albums in my playlists. But when i use my normal Account i only have "Playlists" without this features... Anybody...

  • Casual Listener
  •   English: When i create a new Account (48h test) i get an Collection Tab in my Side Menü. It looks better and i can search for artists or albums in my playlists. But when i use my normal ...
  • jackvickers
  • Casual Listener
  • 1618 Views
  • 6 replies
  • 0 likes
  • 1618 Views
  • 6 replies
  • 0 likes

No Spotify controls in notification center

Hey there, I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why they don't appear. Any suggestions?

  • Visitor
  • Hey there,   I am using a Samsung Galaxy S4 (Android version 4.2.2, Spotify version 0.7.4) and when I play music there are no Spotify controls in the notification center. I don't get why the...
  • user-removed
  • Not applicable
  • 828 Views
  • 2 replies
  • 0 likes
  • 828 Views
  • 2 replies
  • 0 likes

Search doesn't work on my Android and never has!

I've been a Premium user for over a year and yeah I should've asked earlier but... I have NEVER been able to use the search function from my mobile. I thought it was my old phone (SGS1-old!) but after I installed it on my new Galaxy 4, it still doesn...

  • Casual Listener
  • I've been a Premium user for over a year and yeah I should've asked earlier but... I have NEVER been able to use the search function from my mobile. I thought it was my old phone (SGS1-old!) but af...
  • Joe
  • Community Legend
  • 546 Views
  • 1 replies
  • 0 likes
  • 546 Views
  • 1 replies
  • 0 likes

Solved!! How to use Spotify Connect?

Looking for a way to stream Spotify from my Lenovo Ideapad to my Samsung DA-E 750 which is fully Airplay-compatible. Heard about Spotify Connect and thought it was the solution for that but I don't even see a speaker symbol in Spotify. Uninstalled an...

  • Regular
  • Looking for a way to stream Spotify from my Lenovo Ideapad to my Samsung DA-E 750 which is fully Airplay-compatible. Heard about Spotify Connect and thought it was the solution for that but I don't e...
  • poisike
  • Roadie
  • 2370 Views
  • 11 replies
  • 0 likes
  • 2370 Views
  • 11 replies
  • 0 likes

Mercedes Benz A150 (MB Command) no playout

Hi all, I have a 2008 A150 and skype and normal telephone voice calls are fine over bluetooth on my Samsung Galaxy S4 mobile. However Spotify doesn't playout over bluetooth. Is there anything I am missing? Has anyone had this same problem and would t...

  • Regular
  • Hi all,   I have a 2008 A150 and skype and normal telephone voice calls are fine over bluetooth on my Samsung Galaxy S4 mobile. However Spotify doesn't playout over bluetooth. Is there anyth...
  • ck1125
  • Regular
  • 1230 Views
  • 8 replies
  • 0 likes
  • 1230 Views
  • 8 replies
  • 0 likes

How to shuffle on android tablet?

I have to listen random music of an artist, but I don't want to choose any album or song. In mobile spotify is the only option, and the computer you only have to click in the artist photo. But I have no idea how to do in my android tablet...

  • Casual Listener
  • I have to listen random music of an artist, but I don't want to choose any album or song.    In mobile spotify is the only option, and the computer you only have to click in the artist ...
  • Joe
  • Community Legend
  • 466 Views
  • 3 replies
  • 0 likes
  • 466 Views
  • 3 replies
  • 0 likes

Feature request: Media Router API of JellyBean

The new Android 4.1 JellyBean has a new API/Button called Media Router. What it's doing?If you're connected to a Bluetooth Speaker or Headset you have a button within your app to quickly change between playback via Bluetooth or playback directly thro...

  • Casual Listener
  • The new Android 4.1 JellyBean has a new API/Button called Media Router.  What it's doing? If you're connected to a Bluetooth Speaker or Headset you have a button within your app to quickly...
  • Neckaros
  • Casual Listener
  • 2503 Views
  • 2 replies
  • 3 likes
  • 2503 Views
  • 2 replies
  • 3 likes

Android bluetooth headset fast forward/rewind

Hi, Fast forward/rewind (hold next/previous) on my bluetooth headset doesn't seem to work in spotify, but it works great in for example the walkman app. Are there no support for ffw/rwd in Spotify for Android? If there is a way to fix it please tell ...

  • Casual Listener
  • Hi,   Fast forward/rewind (hold next/previous) on my bluetooth headset doesn't seem to work in spotify, but it works great in for example the walkman app. Are there no support for ffw/rwd in...
  • afurberg
  • Casual Listener
  • 2257 Views
  • 2 replies
  • 1 likes
  • 2257 Views
  • 2 replies
  • 1 likes

Radio problem

I'm using Spotify only on mobile and I love Spotify because of its radio function. But when I open Led Zeppelin or Pink Floyd radios. It never plays these bands. Yes, it plays similar artists but I want to listen themselves.

  • Regular
  • I'm using Spotify only on mobile and I love Spotify because of its radio function. But when I open Led Zeppelin or Pink Floyd radios. It never plays these bands. Yes, it plays similar artists but I w...
  • incepted
  • Regular
  • 511 Views
  • 5 replies
  • 0 likes
  • 511 Views
  • 5 replies
  • 0 likes

offline mode - all downloaded not playing.

Hi I hope someone can help as I'm really confused!I was recommended Spotify by a friend who swears by it, as I work in a basement where the wifi connection is unreliable. I downloaded and paid for the app and for a few days everything was fine but no...

  • Newbie
  • Hi I hope someone can help as I'm really confused! I was recommended Spotify by a friend who swears by it, as I work in a basement where the wifi connection is unreliable. I downloaded and paid fo...
  • user-removed
  • Not applicable
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify crashes when screen off

Hi, Spotify recently started to show a strange behavior when screen turns off: first Spotify paused (I managed to fix it through clean reinstallation) but now Spotify crashes when the screen times out. I cannot identify any significant change to my s...

  • Newbie
  • Hi,   Spotify recently started to show a strange behavior when screen turns off: first Spotify paused (I managed to fix it through clean reinstallation) but now Spotify crashes when the scre...
  • Joe
  • Community Legend
  • 495 Views
  • 2 replies
  • 1 likes
  • 495 Views
  • 2 replies
  • 1 likes

Sound quality Samsung S4 and Samsung Note 3

Hi A weird issue i have noticed on samsung phones. If i use google music or the built in music player on the phone, the sound quality is WAY better. Its louder and seems to have way better sound quality. The equaliser does work on spotify but doesnt ...

  • Regular
  • Hi   A weird issue i have noticed on samsung phones.    If i use google music or the built in music player on the phone, the sound quality is WAY better. Its louder and seems t...
  • user-removed
  • Not applicable
  • 695 Views
  • 1 replies
  • 0 likes
  • 695 Views
  • 1 replies
  • 0 likes

Is Spotify in some way compatible with the Sony Smartwatch 2?

So I'm planning on buying a Sony Smartwatch 2 and I just wondered if Spotify for Android is somehow compatible with it. Thanks in advance

  • Casual Listener
  • So I'm planning on buying a Sony Smartwatch 2 and I just wondered if Spotify for Android is somehow compatible with it.    Thanks in advance
  • user-removed
  • Not applicable
  • 6449 Views
  • 1 replies
  • 0 likes
  • 6449 Views
  • 1 replies
  • 0 likes

Spotify Connect - Connect Tablet with Phone

Is it possible to connect my Android tablet with my Andorid phone via Spotify connect (and if not, when will this feature be available, as it seems to work with iPhone/iPad)? Unfortunately, there won´t appear a connect button. The two devices are con...

  • Regular
  • Is it possible to connect my Android tablet with my Andorid phone via Spotify connect (and if not, when will this feature be available, as it seems to work with iPhone/iPad)?   Unfortunately...
  • Peter__
  • Community Legend
  • 1537 Views
  • 5 replies
  • 0 likes
  • 1537 Views
  • 5 replies
  • 0 likes

The need for login when sim card changed

I can't get my head wrapped around the idea of having to log-in every time I change sim card. It's the worst thing when I'm on a plane, I land and I need to change the sim cards to the right one but there's no wi-fi nearby and can't use Mobile Data. ...

  • Roadie
  • I can't get my head wrapped around the idea of having to log-in every time I change sim card. It's the worst thing when I'm on a plane, I land and I need to change the sim cards to the right one but ...
  • edga
  • Roadie
  • 2277 Views
  • 7 replies
  • 0 likes
  • 2277 Views
  • 7 replies
  • 0 likes

Solved!! Confused about premium

I just purchased premium. Can someone please explain how this works for my phone? I thought that if i got premium, I was able to go to one of my playlists and choose any song and listen to it. I am only able to "shuffle play" which makes me mad becau...

  • Casual Listener
  • I just purchased premium.  Can someone please explain how this works for my phone?  I thought that if i got premium, I was able to go to one of my playlists and choose any song and listen t...
  • mattpalmerin
  • Casual Listener
  • 483 Views
  • 2 replies
  • 0 likes
  • 483 Views
  • 2 replies
  • 0 likes

Solved!! Ability to sort your playlists is gone?

While ago i was able to sort my playlist with allkind of settings (recently added, artist name, song name etc), which was great! But then i updated my spotify to version 0.7.4.610.gd7332b3 and I cant do it anymore. Why is that? Also i've lost my shuf...

  • Music Fan
  • While ago i was able to sort my playlist with allkind of settings (recently added, artist name, song name etc),  which was great! But then i updated my spotify to version 0.7.4.610.gd7332b3 and ...
  • Peter__
  • Community Legend
  • 567 Views
  • 3 replies
  • 0 likes
  • 567 Views
  • 3 replies
  • 0 likes