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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850322 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850322 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16795 Views
  • 3 replies
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  • 16795 Views
  • 3 replies
  • 0 likes

Solved!! Spotify crashes instantly after login.

Description every time i try to start the app it closes and my phone freezes for a minute or so A more detailed description, using numbered steps 1. i downloaded spotify 2. then i installed spotify 3. after that i logged in 4. i was able to use the a...

  • Visitor
  • Description every time i try to start the app it closes and my phone freezes for a minute or so   A more detailed description, using numbered steps 1. i downloaded spotify 2. then i in...
  • Khelgesson30
  • Newbie
  • 4070 Views
  • 3 replies
  • 0 likes
  • 4070 Views
  • 3 replies
  • 0 likes

Spotify refuses to go online after update

After updating Spotify on Sony Ericsson Xperia spotify no longer goes on line. This I have tryed so far: - Going online with WLAN - Going online with the cellphone internet - Reinstalling Spotify - Logging in and out of my account. Note: When I shot ...

spotify is offline.png
  • Casual Listener
  •     After updating Spotify on Sony Ericsson Xperia spotify no longer goes on line. This I have tryed so far:   - Going online with WLAN - Going online with the cellphone in...
  • CeleryString
  • Casual Listener
  • 553 Views
  • 5 replies
  • 0 likes
  • 553 Views
  • 5 replies
  • 0 likes

Shuffle option missing?

I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.

  • Casual Listener
  • I've been looking everywhere for the shuffle option, and simply can't find it at all. Galaxy Nexus if it matters.
  • licenced
  • Community Legend
  • 583 Views
  • 6 replies
  • 0 likes
  • 583 Views
  • 6 replies
  • 0 likes

Galaxy S3, won't delete undownloaded playlists.

What happens is when I download a playlist onto my phone and then 'Un-Download' it, the space taken by the app does not change, meaning the tracks have been cached on my device and are taking up space, so they are not actually deleted. It surprises m...

  • Casual Listener
  • What happens is when I download a playlist onto my phone and then 'Un-Download' it, the space taken by the app does not change, meaning the tracks have been cached on my device and are taking up spac...
  • licenced
  • Community Legend
  • 1340 Views
  • 1 replies
  • 1 likes
  • 1340 Views
  • 1 replies
  • 1 likes

Solved!! Unplugged headphone quits the app

Hello, When I am driving I leave my phone on my passenger seat so I can easily change to the next track. Unfortunately, while doing this, sometimes the headphone jack comes slightly unplugged. Even the slightest movement seems to close the app as it ...

  • Casual Listener
  • Hello,   When I am driving I leave my phone on my passenger seat so I can easily change to the next track.  Unfortunately, while doing this, sometimes the headphone jack comes slightly ...
  • licenced
  • Community Legend
  • 1101 Views
  • 1 replies
  • 0 likes
  • 1101 Views
  • 1 replies
  • 0 likes

[Android - ICS - Galaxy S2] Offline Directory on external SD?

So i am using the Spotify Premium App for some time now and i am pretty happy about everything except for one fact.The Galaxy S2 has an internal storage ( ~2 gb called internal storage ) an internal USB Storage ( ~12gb called Internal SD ) and an SD ...

  • Casual Listener
  • So i am using the Spotify Premium App for some time now and i am pretty happy about everything except for one fact. The Galaxy S2 has an internal storage ( ~2 gb called internal storage ) an inter...
  • Liam
  • Community Legend
  • 2114 Views
  • 6 replies
  • 0 likes
  • 2114 Views
  • 6 replies
  • 0 likes

Opt out of Clean Versions for Radio on android

I listen to all types of music, but when I radio rap, which tends to have strong language, it gives me the censored versions. Is there a way to opt out of this feature, as I despise censorship especially in my music. Please fix this because I'm an ad...

  • Regular
  • I listen to all types of music, but when I radio rap, which tends to have strong language, it gives me the censored versions.  Is there a way to opt out of this feature, as I despise censorship ...
  • licenced
  • Community Legend
  • 614 Views
  • 3 replies
  • 2 likes
  • 614 Views
  • 3 replies
  • 2 likes

Solved!! Spotify is constantly deleting my offline tracks.

As it says in the subject the spotify app keeps erasing all the "offlined" (downloaded) tracks, after the whole playlist (ca. 600 tracks) is downloaded. This problem occurred after the latest update I believe it was: 0.5.2.87. Im running it on the in...

  • Regular
  • As it says in the subject the spotify app keeps erasing all the "offlined" (downloaded) tracks, after the whole playlist (ca. 600 tracks) is downloaded. This problem occurred after the latest update ...
  • Goodman
  • Spotify Legend
  • 91115 Views
  • 11 replies
  • 12 likes
  • 91115 Views
  • 11 replies
  • 12 likes

HTC Tattoo not compatible...

I purchased premium just to get the music to my phone, but then I found out that it is not compatible with the Spotify App. My phone is a HTC Tattoo.Is there no other way than the app to get the music to the phone?

  • Newbie
  • I purchased premium just to get the music to my phone, but then I found out that it is not compatible with the Spotify App. My phone is a HTC Tattoo. Is there no other way than the app to get the ...
  • licenced
  • Community Legend
  • 536 Views
  • 3 replies
  • 0 likes
  • 536 Views
  • 3 replies
  • 0 likes

Samsung 5512 not working

Is Samsung 5512 supported (gingerbread) my screen goes blank when I start the app.

  • Newbie
  • Is Samsung 5512 supported (gingerbread) my screen goes blank when I start the app.
  • licenced
  • Community Legend
  • 443 Views
  • 2 replies
  • 0 likes
  • 443 Views
  • 2 replies
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Solved!! Spotify Android app using a LOT of data on 3G!

Hi there, I didn't use Spotify yesterday until the preview app was announced and I installed it. Since installing it yesterday shortly after it was announced I've been using it a fair amount. I have only listened to music in playlists already downloa...

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  • Community Legend
  • Hi there,   I didn't use Spotify yesterday until the preview app was announced and I installed it. Since installing it yesterday shortly after it was announced I've been using it a fair amou...
  • Goodman
  • Spotify Legend
  • 63354 Views
  • 91 replies
  • 7 likes
  • 63354 Views
  • 91 replies
  • 7 likes

Solved!! Screen saver mobile phone player navigator

I want to be able to control spotify from screen saver with out having to swipe away the screen saver to access spotify.

  • Newbie
  • I want to be able to control spotify from screen saver with out having to swipe away the screen saver to access spotify.
  • Liam
  • Community Legend
  • 4329 Views
  • 13 replies
  • 0 likes
  • Screen saver spotify control
  • 4329 Views
  • 13 replies
  • 0 likes

Where are offline playlists stored?

I am probably right in saying that they show up as the 'Cache'? There is no other reason why my cache for the Spotify app should be >500MB....

  • Community Legend
  • I am probably right in saying that they show up as the 'Cache'? There is no other reason why my cache for the Spotify app should be >500MB....
  • Liam
  • Community Legend
  • 1363 Views
  • 4 replies
  • 0 likes
  • 1363 Views
  • 4 replies
  • 0 likes

two playlists show downloaded but inside all is gray and won't play...

two playlists show downloaded but inside all is gray and won't play... using android free radio... Many thanks, Jack

  • Casual Listener
  • two playlists show downloaded but inside all is gray and won't play...   using android free radio...     Many thanks, Jack
  • licenced
  • Community Legend
  • 339 Views
  • 8 replies
  • 0 likes
  • 339 Views
  • 8 replies
  • 0 likes

Lock screen ICS app not functioning

Hi there,After first installing the new beta app for ICS on my Galaxy S2, the lock screen widget functioned properly. However, now it does not seem to function anylonger.Tips anyone? It functioned using pin code, I've tried all other security options...

  • Casual Listener
  • Hi there, After first installing the new beta app for ICS on my Galaxy S2, the lock screen widget functioned properly. However, now it does not seem to function anylonger. Tips anyone? It functione...
  • mrkristiansson
  • Newbie
  • 2117 Views
  • 4 replies
  • 0 likes
  • 2117 Views
  • 4 replies
  • 0 likes

Songs stop playing, app going offline (NOT SOLVED)

I tried replying to the "solved" issue but it is now closed. Old thread: http://community.spotify.com/t5/Mobile-Android/Songs-stop-playing-app-going-offline/td-p/82935 Description When in Radio or streaming song will play until end of current selecte...

  • Casual Listener
  • I tried replying to the "solved" issue but it is now closed.   Old thread: http://community.spotify.com/t5/Mobile-Android/Songs-stop-playing-app-going-offline/td-p/82935   Desc...
  • Lemon01
  • Casual Listener
  • 372 Views
  • 2 replies
  • 0 likes
  • 372 Views
  • 2 replies
  • 0 likes

Please change codec. Data caps make mobile streaming unworkable.

I left Spotify for MOG because 96kbps OGG VORBIS is a nonstarter. MOG uses AAC-HE at half the bitrate. This means: - I do not blow out my new 2GB/month data cap from streaming 30-60 mins/day - On 3G, instead of constant dropouts in midtown Manhattan ...

  • Regular
  • I left Spotify for MOG because 96kbps OGG VORBIS is a nonstarter.  MOG uses AAC-HE at half the bitrate.   This means: - I do not blow out my new 2GB/month data cap from streaming 30-6...
  • licenced
  • Community Legend
  • 369 Views
  • 3 replies
  • 0 likes
  • 369 Views
  • 3 replies
  • 0 likes

Solved!! Songs stop playing, app going offline

I used the preview version on my desire hd and it worked great. I then upgraded to the final release and started getting problems. The app seems to go onlineand offline at will and songs stop playing at random. Even the downloaded songs and even if t...

  • Music Fan
  • I used the preview version on my desire hd and it worked great. I then upgraded to the final release and started getting problems. The app seems to go onlineand offline at will and songs stop playing...
  • Goodman
  • Spotify Legend
  • 13484 Views
  • 66 replies
  • 2 likes
  • 13484 Views
  • 66 replies
  • 2 likes

Solved!! App stops working when USB is plugged in

Razr; Android 4.0.4. I can't get Spotify to work at all when USB is plugged in to charge, which is a bit of a deal-breaker for me since the Razr kinda needs to be charged continously if you expect to walk out of the home or office without a half-dead...

  • Regular
  • Razr; Android 4.0.4.  I can't get Spotify to work at all when USB is plugged in to charge, which is a bit of a deal-breaker for me since the Razr kinda needs to be charged continously if you exp...
  • licenced
  • Community Legend
  • 4204 Views
  • 3 replies
  • 0 likes
  • 4204 Views
  • 3 replies
  • 0 likes

Need bugs fixed? Here, have radio instead!

what a bunch of bull**uh-oh**! do they think that throwing radio at us will distract us from all of the other bugs that make the app unusable? not to mention the fact that the radio functionality (as expected) introduces a whole new set of bugs... re...

  • Roadie
  • what a bunch of bull**uh-oh**!  do they think that throwing radio at us will distract us from all of the other bugs that make the app unusable?  not to mention the fact that the radio funct...
  • MadHatter66
  • Casual Listener
  • 390 Views
  • 7 replies
  • 0 likes
  • 390 Views
  • 7 replies
  • 0 likes