Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hi there, I have a problem when synching songs for offline (by the way I'm a premium user).Before I used an apple device and everything worked fine.However, I changed recently for Android and I face an issue. Indeed, in order to synch a song, I have ...
Hi there, I have a problem when synching songs for offline (by the way I'm a premium user). Before I used an apple device and everything worked fine. However, I changed recently for An...
Community Legend
557 Views
3 replies
0 likes
OK, Ive had Spotify Premium for a few months now, and it has been great ..... Until now! So now, whenever I play music on my phone, there is a constant crackling noise in the background. I have tried uninstalling the app and reinstalling it, no luck....
OK, Ive had Spotify Premium for a few months now, and it has been great ..... Until now! So now, whenever I play music on my phone, there is a constant crackling noise in the backgro...
Community Legend
638 Views
3 replies
0 likes
Why I cannot listen to my local files on my Samsung after Spotify's update. Now it seems I need to download Spotify Premium on my android for listen to MY local files.Help me please, I need my songs back.
Why I cannot listen to my local files on my Samsung after Spotify's update. Now it seems I need to download Spotify Premium on my android for listen to MY local files. Help me please, I need my ...
Community Legend
404 Views
1 replies
0 likes
I got me an s4 a month back but I like to listen to my spotify account but I can't with headphones so it's a let down. When I plug in any headphones the music on spotify begins to act out. The music meaning the insturments comes fowards and pushes th...
I got me an s4 a month back but I like to listen to my spotify account but I can't with headphones so it's a let down. When I plug in any headphones the music on spotify begins to act out. The music ...
Community Legend
915 Views
2 replies
0 likes
Hello, Do you have any news regarding Spotify Connect release for Android? I'm hoping to see Android app soon! Tomasz
Hello, Do you have any news regarding Spotify Connect release for Android? I'm hoping to see Android app soon! Tomasz
Community Legend
1123 Views
1 replies
0 likes
Hi, I am a Premium user currently outside the UK and currently unable to access Google Play. I believe the latest Android client was updated on 8th Oct. I currently have version 0.7.0.224. I tried to visit m.spotify.com to get the latest client but i...
Hi, I am a Premium user currently outside the UK and currently unable to access Google Play. I believe the latest Android client was updated on 8th Oct. I currently h...
Casual Listener
607 Views
4 replies
0 likes
Hi. I'm trying to download a playlist to my phone (galaxy s3 mini, android 4.1), but it gets stuck at 99%. I have read other posts related to this matter, did almost everything people say that helped: - Cleaned Cache - Erased data on SD card - Uninst...
Hi. I'm trying to download a playlist to my phone (galaxy s3 mini, android 4.1), but it gets stuck at 99%. I have read other posts related to this matter, did almost everything people say ...
Newbie
5628 Views
4 replies
0 likes
Hey guys, i try to keep it short: I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App). I mean cmon. No playlists-folders for the android app? I need to download every single album as a seper...
Hey guys, i try to keep it short: I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App). I mean cmon. No pla...
Community Legend
299 Views
1 replies
0 likes
What's new in this version: Browse now features bigger cover images for new releases. New: Now you can filter sub-genres in Browse. New: We've extended the new releases section. Fixed: We've banished more bugs and bad things. Fictitious: This app is ...
What's new in this version: Browse now features bigger cover images for new releases. New: Now you can filter sub-genres in Browse. New: We've extended the new releases section. Fixed: We'v...
Spotify Legend
1044 Views
2 replies
1 likes
Hi, I have recently opened up the Spotify App. I get the black bar at the top but no menu options or playlists just a white area where there should be stuff! I am also unable to get the options settings. I have tried to restart my phone, also taken t...
Hi, I have recently opened up the Spotify App. I get the black bar at the top but no menu options or playlists just a white area where there should be stuff! I am also unable to...
Community Legend
456 Views
2 replies
0 likes
Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought, "messages"-tab on desktops works fine. Sony Xperia Z1 Android version: 4.2.2 S...
Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought, "messages"-tab on des...
Community Legend
1271 Views
1 replies
2 likes
I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?
I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?
Not applicable
879 Views
4 replies
0 likes
I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a spotify account connected to face book. I don't ge...
I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a...
Casual Listener
697 Views
2 replies
0 likes
When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or whatever. Sometimes it directly stops and sometimes it s...
When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or wha...
Community Legend
996 Views
1 replies
0 likes
I love spotify but one thing bothers me to no end - when I'm listening to music from my mobile device, email, text, FB notifications made a sound and that interrupts the music. I've noticed that spotify ducks the music often, but this still is unacce...
I love spotify but one thing bothers me to no end - when I'm listening to music from my mobile device, email, text, FB notifications made a sound and that interrupts the music. I've noticed that spot...
Casual Listener
3711 Views
2 replies
2 likes
Is there any way to make spotify playlist accessible by other apps? I use a couple of workout apps called zombies run 2 and addidas micoach and they can access all of my other playlist except for Spotify.
Is there any way to make spotify playlist accessible by other apps? I use a couple of workout apps called zombies run 2 and addidas micoach and they can access all of my other playlist except for Spo...
Community Legend
1423 Views
3 replies
0 likes
I wanted to sync my local tracks, but Spotify simply does not see my phone. I am using a Galaxy S4 with the latest spotify app, I'm connected to the same wifi network. I previously had an iPhone 4S and wifi sync worked fine. I've tried rebooting, not...
I wanted to sync my local tracks, but Spotify simply does not see my phone. I am using a Galaxy S4 with the latest spotify app, I'm connected to the same wifi network. I previously had an iPhone 4S a...
Community Legend
893 Views
7 replies
0 likes
I am unable to go to offline on my playlist. It slides over but won't stay. How do I fix this? I am a premium user.
I am unable to go to offline on my playlist. It slides over but won't stay. How do I fix this? I am a premium user.
Community Legend
303 Views
2 replies
0 likes
My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks
My spotify premium suddenly stopped working a few days ago. I can't access any of playlist or search for anything. However, my playlist is still there but engraved. Could you please advise? Thanks
Community Legend
376 Views
3 replies
0 likes
Description:Spotify tries to insist that it's in offline mode, and stops playing radio channels after one to a few songs. I have to go back to the radio channel selection, hitting 'close' multiple times to the "listen offline with premium" notice, se...
Description: Spotify tries to insist that it's in offline mode, and stops playing radio channels after one to a few songs. I have to go back to the radio channel selection, hitting 'close' m...
Casual Listener
6311 Views
15 replies
4 likes
