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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857199 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857199 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21525 Views
  • 3 replies
  • 0 likes
  • 21525 Views
  • 3 replies
  • 0 likes

Please buffer both the current and the next track

Very often when I'm driving I pass through areas with only Edge cell phone coverage. This is fine if the current track is playing since the complete track seems to be buffered well in advance. But if the track ends and a new track is started while in...

  • Casual Listener
  • Very often when I'm driving I pass through areas with only Edge cell phone coverage. This is fine if the current track is playing since the complete track seems to be buffered well in advance. But if...
  • 191 Views
  • 0 replies
  • 2 likes
  • 191 Views
  • 0 replies
  • 2 likes

Playback stops - Pressing play starts track but no sound

Ok. Scenario: * I got premium * I got this issue with synced tracks AND streaming tracks * A song "starts" (no sound) * Pressing pause resets the "track position" progress bar to 0:00 * Pressing play starts the track position progress bar but no soun...

  • Music Fan
  • Ok.   Scenario:  * I got premium  * I got this issue with synced tracks AND streaming tracks  * A song "starts" (no sound)  * Pressing pause resets the "track pos...
  • Hvornum
  • Music Fan
  • 328 Views
  • 1 replies
  • 0 likes
  • 328 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Mobile Premium deleting offline songs at random while offline

Hi this issue has been identified before by abother person before.http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500I used the troubleshooting template and the issue did not go away. (http://co...

  • Regular
  • Hi this issue has been identified before by abother person before. http://community.spotify.com/t5/Mobile-Android/Spotify-is-constantly-deleting-my-offline-tracks/td-p/116500 I used the trouble...
  • ZarifH
  • Regular
  • 14134 Views
  • 3 replies
  • 0 likes
  • 14134 Views
  • 3 replies
  • 0 likes

nothing will play

I'm new to spotify. Loved it, but today it said my free trial was over and I had to upgrade to premium for on demand mobile streaming. I have signed up for the unlimited package and also reinstalled the app, but am still unable to play anything, just...

  • Casual Listener
  • I'm new to spotify. Loved it, but today it said my free trial was over and I had to upgrade to premium for on demand mobile streaming. I have signed up for the unlimited package and also reinstalled ...
  • Marco
  • Community Legend
  • 341 Views
  • 4 replies
  • 0 likes
  • 341 Views
  • 4 replies
  • 0 likes

Listening spotify offline on Android phone

Hello, I cannot listen spotify when I am offline on my phone. How can I still listen spotify while being offline on my android phone? Thanks

  • Newbie
  • Hello,    I cannot listen spotify when I am offline on my phone.  How can I still listen spotify while being offline on my android phone?    Thanks 
  • Richard
  • Roadie
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

nouvelles conditions générales Offline

bonjour, je lis depuis ce matin que vous changez les conditions d'utilisations pour supprimer l'achat en ligne de titres via spotify et supprimer aussi la syncronisation hors ligne. cela afin de faire uniquement du streaming. mon abonnement arrive a ...

  • Newbie
  • bonjour,   je lis depuis ce matin que vous changez les conditions d'utilisations pour supprimer l'achat en ligne de titres via spotify et supprimer aussi la syncronisation hors ligne. cela a...
  • Peter__
  • Community Legend
  • 180 Views
  • 1 replies
  • 0 likes
  • 180 Views
  • 1 replies
  • 0 likes

Problem with mobiles with multiple internal memory cards (ie experia st21i)

I have 2 smartphones, one older, with a 4gb extra memory card, which I can save more than 500 songs on, and a new experia with 32gb extra memory, which only allows 200 songs to be downloaded offline. The problem is that the experia has 2 internal mem...

  • Regular
  • I have 2 smartphones, one older, with a 4gb extra memory card, which I can save more than 500 songs on, and a new experia with 32gb extra memory, which only allows 200 songs to be downloaded offline....
  • Sam
  • Spotify
  • 420 Views
  • 2 replies
  • 0 likes
  • 420 Views
  • 2 replies
  • 0 likes

Does it cost money to "download" the spotify Lists in the mobile Phone?

Does it cost money to "download" the spotify Lists in the mobile Phone? Thank you very much, need to know.I'm just using the 30day trial of the premium version

  • Casual Listener
  • Does it cost money to "download" the spotify Lists in the mobile Phone?  Thank you very much, need to know. I'm just using the 30day trial of the premium version 🙂
  • Marco
  • Community Legend
  • 33662 Views
  • 1 replies
  • 1 likes
  • 33662 Views
  • 1 replies
  • 1 likes

Undownload vs Unsubscribe

Hi Playlists I have created and downloaded I can undownload. Playlists I have downloaded that are not my own, I do not get the unload option, but unsubscribe. This on my android mobile. I do not want to unsubscribe, but just remove the download. Can ...

  • Casual Listener
  • Hi   Playlists I have created and downloaded I can undownload.   Playlists I have downloaded that are not my own, I do not get the unload option, but unsubscribe. This on my android...
  • 450 Views
  • 0 replies
  • 0 likes
  • 450 Views
  • 0 replies
  • 0 likes

Can't play local files on Android (Galaxy S3) phone

Hi, I just signed up for Spotify with a trial Premium membership. Spotify on my Macbook imported all my local (iTunes) files, and it can play them well on the desktop. I downloaded the Spotify Android app, and synced a playlist of Spotify songs (i.e....

  • Newbie
  • Hi,   I just signed up for Spotify with a trial Premium membership.  Spotify on my Macbook imported all my local (iTunes) files, and it can play them well on the desktop.  I downlo...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Request; Bluetooth AVRCP profile "too old"

Case: I am streaming music from my Andriod device (Samsung S2) to my car stereo using Bluethooth. My device is compatible with bluetooth AVRCP profile version 1.3 and so is my car stereo. The nice thing with this profile, is that also artist name and...

  • Casual Listener
  • Case:   I am streaming music from my Andriod device (Samsung S2) to my car stereo using Bluethooth. My device is compatible with bluetooth AVRCP profile version 1.3 and so is my car stereo. ...
  • mikasand
  • Casual Listener
  • 1594 Views
  • 3 replies
  • 7 likes
  • 1594 Views
  • 3 replies
  • 7 likes

Android

Hello. I signed up for the 30 days free Spotify trail, but can't get it to work on my Android. When I try to play a song it says it's not possible and comes up with the solution to "Get Premium" (which I have). So I click on this and I am taken to a ...

  • Newbie
  • Hello. I signed up for the 30 days free Spotify trail, but can't get it to work on my Android. When I try to play a song it says it's not possible and comes up with the solution to "Get Premium" (w...
  • Peter__
  • Community Legend
  • 178 Views
  • 1 replies
  • 0 likes
  • 178 Views
  • 1 replies
  • 0 likes

I download playlists, but they un-download themselves...?

I download playlists, but the next day they are undownloaded on my Android phone. Any solutions?

  • Music Fan
  • I download playlists, but the next day they are undownloaded on my Android phone. Any solutions?
  • Peter__
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes

hi

i can not get my lg lucid android 2.3 to play the next song on my playlist i tryed everything i could to get it to work.but it does not work.i can not even shuffle through the songs the only thing i can do is keep going into my list and do each song ...

  • Newbie
  • i can not get my lg lucid android 2.3 to play the next song on my playlist i tryed everything i could to get it to work.but it does not work.i can not even shuffle through the songs the only thing i ...
  • 96 Views
  • 0 replies
  • 0 likes
  • 96 Views
  • 0 replies
  • 0 likes

problem with downloaded playlists

I have problem with the playlists i all ready downloaded. They keep disapearing from my galaxy 3 , so i cant play them offline

  • Newbie
  • I have problem with the playlists i all ready downloaded. They keep disapearing from my galaxy 3 , so i cant play them offline
  • SteveBrammer
  • Community Legend
  • 171 Views
  • 1 replies
  • 1 likes
  • 171 Views
  • 1 replies
  • 1 likes

Playlist Re-sync On HTC One Mobile

Hi Spotify, I wish to alert you about a significant problem. You have received several messages about playlists going AWOL from smart phones and in particular Android on HTC. A couple of months ago I blogged to say that as a premium user, my playlist...

  • Regular
  • Hi Spotify,   I wish to alert you about a significant problem. You have received several messages about playlists going AWOL from smart phones and in particular Android on HTC.  A coupl...
  • SteveBrammer
  • Community Legend
  • 641 Views
  • 4 replies
  • 0 likes
  • 641 Views
  • 4 replies
  • 0 likes

How does Spotify not have Notification Controls Yet?

How has this not been implemented yet? How has basically nothing NEW been implemented into the App yet. It's starting to seem that you don't really care about Android. I like Spotify as much as the next person but It's almost been 6 Months and it sti...

  • Regular
  • How has this not been implemented yet? How has basically nothing NEW been implemented into the App yet. It's starting to seem that you don't really care about Android. I like Spotify as much as the n...
  • X_N_
  • Regular
  • 584 Views
  • 2 replies
  • 1 likes
  • 584 Views
  • 2 replies
  • 1 likes

View Playlist By Album

Some things missing. Landscape mode. Adding a whole album to an existing playlist. Local Files will not show up as a menu option. No easy way to shuffle all tracks (can be done tho) Also in a playlist can't sort by album or view by album. Can't see t...

  • Roadie
  • Some things missing.    Landscape mode. Adding a whole album to an existing playlist.  Local Files will not show up as a menu option.  No easy way to shuffle all tracks ...
  • rob171171
  • Regular
  • 1589 Views
  • 2 replies
  • 1 likes
  • 1589 Views
  • 2 replies
  • 1 likes

Tablet UI & landscape mode

Hi, At the moment spotify is really missing a working UI for tablets and landscape mode for all android devices. Both of these are really basic functionalities and also essential for good user experience. When are these features expected to appear?

  • Casual Listener
  • Hi,   At the moment spotify is really missing a working UI for tablets and landscape mode for all android devices. Both of these are really basic functionalities and also essential for good ...
  • nikgare
  • Newbie
  • 1287 Views
  • 7 replies
  • 3 likes
  • 1287 Views
  • 7 replies
  • 3 likes

Taylor Swift song (local file) won't sync

I downloaded "We are Never Getting Back Together" by Taylor Swift from iTunes (so it should be DRM free). It syncs fine with Spotify on my iPhone, but won't on my Nexus 7. I deleted the cache and tried even making the song its own playlist. It says t...

  • Casual Listener
  • I downloaded "We are Never Getting Back Together" by Taylor Swift from iTunes (so it should be DRM free). It syncs fine with Spotify on my iPhone, but won't on my Nexus 7. I deleted the cache and tri...
  • Maerdikai
  • Casual Listener
  • 811 Views
  • 2 replies
  • 0 likes
  • 811 Views
  • 2 replies
  • 0 likes