Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6309 Views

0 replies

7 likes

  • 6309 Views
  • 0 replies
  • 7 likes

[Bug detected] Big album covers lead to force close

Hi, I'm usually import some of my music which is not available through spotify in Germany from my own library. Some of my album covers have huge sizes, so when I start playing such a song the UI of spotify crashes (but the music keeps playing ). Last...

Music Fan

Hi,   I'm usually import some of my music which is not available through spotify in Germany from my own library. Some of my album covers have huge sizes, so when I start playing such a son...

326 Views

0 replies

0 likes

  • 326 Views
  • 0 replies
  • 0 likes

Spotify Won't Sync Local Tracks On My Phone

I am a Spotify Premium user and I cannot get any of my local tracks to sync onto my phone. I just recently brought a new Galaxy Note 3. I have the phone and the computer on the same WiFi network and have the playlist downloaded on the phone and mark ...

Newbie

I am a Spotify Premium user and I cannot get any of my local tracks to sync onto my phone. I just recently brought a new Galaxy Note 3. I have the phone and the computer on the same WiFi network and ...

damianbrand

Newbie

4676 Views

11 replies

0 likes

  • 4676 Views
  • 11 replies
  • 0 likes

Dynamic Queueing For Android + Cloud Storage

When will dynamic queueing be available? The only things I like better in Google Music is that I can modify all of the songs I have queued up into any order...so, say I have 10 songs queued and I decide I want to hear song #8 next...I can just drag a...

Regular

When will dynamic queueing be available?  The only things I like better in Google Music is that I can modify all of the songs I have queued up into any order...so, say I have 10 songs queue...

323 Views

0 replies

0 likes

  • 323 Views
  • 0 replies
  • 0 likes

After I deactivated a private session, the android app no longer sends songs I listen to Facebook.

Like I said on the title of this post, a few days ago I wanted to try the "private session" functionality on the android app. It's doesn't work that well compared to the iOS version. The thing is when I deactivated it, the android app stopped sending...

Regular

Like I said on the title of this post, a few days ago I wanted to try the "private session" functionality on the android app. It's doesn't work that well compared to the iOS version. The thing is whe...

camiiseta

Regular

7915 Views

94 replies

5 likes

  • 7915 Views
  • 94 replies
  • 5 likes

BMW idrive

Has anyone manged to stream via bluetooth music from spotify on HTC one to idrive?

Casual Listener

Has anyone manged to stream via bluetooth music from spotify on HTC one to idrive?

Simpaty

Regular

3708 Views

6 replies

0 likes

  • 3708 Views
  • 6 replies
  • 0 likes

Sorting Downloaded Playlists in Folders on Android phone?

When I go to playlists on my phone (android), I see green text saying: downloaded. Underneath are all my downloaded playlists. And all the way down (a lot of downloaded playlists) I find all my playlists. Theproblemis: 'all' myplaylistsareoranizedinf...

Newbie

When I go to playlists on my phone (android), I see green text saying: downloaded. Underneath are all my downloaded playlists. And all the way down (a lot of downloaded playlists) I find all my p...

Joe

Community Legend

529 Views

1 replies

0 likes

  • 529 Views
  • 1 replies
  • 0 likes

how to sync my folders to Android?

I have all of my playlists organized in folders. When I sync everything to my Android, all the playlists show up in one long, crazy, unweildy list. Is there no way to get it to keep the same folder structure on my Android? Thanks for any advice.

Regular

I have all of my playlists organized in folders. When I sync everything to my Android, all the playlists show up in one long, crazy, unweildy list. Is there no way to get it to keep the same folder s...

Joe

Community Legend

659 Views

5 replies

0 likes

  • 659 Views
  • 5 replies
  • 0 likes

Solved!! Android beta testers wanted

Hi everyone, we're looking for folks to try out new versions of Spotify for Android. Are you interesting in becoming a beta tester? Do you want to help improve the Spotify experience on Android? Join the Beta Band! Fill out this form now and apply to...

Spotify Legend

Hi everyone,   we're looking for folks to try out new versions of Spotify for Android.   Are you interesting in becoming a beta tester? Do you want to help improve the Spotify exper...

Goodman

Spotify Legend

57871 Views

183 replies

18 likes

Android
Beta test
  • 57871 Views
  • 183 replies
  • 18 likes

Ghost Folders on Android

I have an "Audioslave" ghost folder that is showing on my Android version of Spotify, which does not show up in the desktop version. All my music (which is categorized alphabetically) that shows up after Audioslave (which means, most of it) is stuck ...

Casual Listener

I have an "Audioslave" ghost folder that is showing on my Android version of Spotify, which does not show up in the desktop version. All my music (which is categorized alphabetically) that shows up a...

Peter__

Community Legend

439 Views

1 replies

0 likes

  • 439 Views
  • 1 replies
  • 0 likes

Solved!! Play/Pause UI difficulties with Bluetooth on Android

The play/pause button was working fine for me up until the most recent update of the app, but now it will play but not pause music. It also will not pause music quickly enough when the GPS tries to break through, and thus will cut off part of the dir...

Casual Listener

The play/pause button was working fine for me up until the most recent update of the app, but now it will play but not pause music.  It also will not pause music quickly enough when the GPS trie...

gfirth77

Newbie

5583 Views

10 replies

3 likes

  • 5583 Views
  • 10 replies
  • 3 likes

4.3 still no meta data in my car?

I am new to android with a new galaxy note 3 running 4.3.My Spotify works fine in my car streaming via blue tooth to my 2012 yaris, I can change songs on my steering wheel no problem at all, however I still get no information about songs in my car I ...

Newbie

I am new to android with a new galaxy note 3 running 4.3. My Spotify works fine in my car streaming via blue tooth to my 2012 yaris, I can change songs on my steering wheel no problem at all, howe...

Sintel

Newbie

659 Views

2 replies

0 likes

  • 659 Views
  • 2 replies
  • 0 likes

Error when syncing disk full...

Hi there, I use spotify to listen my music offline and when i turn on the wifi to sync music, spotify say that my disk il full but it's wrong!! How to make understand spotify that i have enough space to download?? Thanks

Casual Listener

Hi there,   I use spotify to listen my music offline and when i turn on the wifi to sync music, spotify say that my disk il full but it's wrong!! How to make understand spotify that i have...

Joe

Community Legend

1609 Views

4 replies

0 likes

  • 1609 Views
  • 4 replies
  • 0 likes

[Android] Playlists delete themselves within 10 minutes

Hello! I recently upgraded to Spotify premium and I wanted to download my playlists onto my phone (Samsung Galaxy S3). I manage to do this over wifi but after about 10 minutes of the playlists finishing they delete themselves. Very annoying as I have...

Casual Listener

Hello!   I recently upgraded to Spotify premium and I wanted to download my playlists onto my phone (Samsung Galaxy S3). I manage to do this over wifi but after about 10 minutes of the playl...

MattOLeary

Casual Listener

480 Views

2 replies

0 likes

  • 480 Views
  • 2 replies
  • 0 likes

Browse option displays blank page; no playlists

This evening I noticed that when trying to find a playlist under the Browse feature the genres/moods do not display playlists. I've tried this on my HTC Droid Incredible 4G and my Nexus 7 with the same results although I'm running different versions ...

Casual Listener

This evening I noticed that when trying to find a playlist under the Browse feature the genres/moods do not display playlists.  I've tried this on my HTC Droid Incredible 4G and my Nexus 7 with ...

Joe

Community Legend

916 Views

3 replies

0 likes

  • 916 Views
  • 3 replies
  • 0 likes

Use Android media scanner to get local files?

I've been an avid Spotify fan for quite a while, but it's always irked me that none of my playlist songs are detected in the app. I manually add/remove music from my phone rather than sync, because I find it easier and less of a hassle. I know Androi...

Regular

I've been an avid Spotify fan for quite a while, but it's always irked me that none of my playlist songs are detected in the app.  I manually add/remove music from my phone rather than sync, bec...

Joe

Community Legend

851 Views

2 replies

0 likes

  • 851 Views
  • 2 replies
  • 0 likes

spotify album artwork

I'm unable to find a way to have my pioneer avh 2500 double din head unit in my truck display any artwork from the album or artist im listening to. The music plays but the screen only says data unavailable. Is spotify even capable of diplaying artwor...

Newbie

I'm unable to find a way to have my pioneer avh 2500 double din head unit in my truck display any artwork from the album or artist im listening to. The music plays but the screen only says data unava...

Joe

Community Legend

810 Views

1 replies

0 likes

  • 810 Views
  • 1 replies
  • 0 likes

not able to reinstall spotify on my telephone

Hi there Anybody able to help. I have a premium membership and use spotify on my pc and telephone - but suddenly today spotify disappeared on my telephone, allthough it has beeen working there for weeks without problems. And i dont seem to be able to...

Casual Listener

Hi there   Anybody able to help.   I have a premium membership and use spotify on my pc and telephone - but suddenly today spotify disappeared on my telephone, allthough it has beee...

Christoffer

Community Legend

389 Views

3 replies

0 likes

  • 389 Views
  • 3 replies
  • 0 likes

songs still in play list but can not play

hello, all my songs are still in my play list but I can't play them I can see them but the letters are not black they are a little invisible gray if you know what I mean. Please help me to find out how the work again.

Newbie

hello,   all my songs are still in my play list but I can't  play them I can see them but the letters are not black they are a little invisible gray if you know what I mean. &nbs...

Xud1

Regular

434 Views

3 replies

0 likes

  • 434 Views
  • 3 replies
  • 0 likes

Playlists Undownloaded EVERY MORNING

Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, only to find when I wake up that everything I downl...

Casual Listener

Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, ...

rar358

Casual Listener

1120 Views

7 replies

1 likes

  • 1120 Views
  • 7 replies
  • 1 likes

Problem when synching songs for offline

Hi there, I have a problem when synching songs for offline (by the way I'm a premium user).Before I used an apple device and everything worked fine.However, I changed recently for Android and I face an issue. Indeed, in order to synch a song, I have ...

Casual Listener

Hi there,   I have a problem when synching songs for offline (by the way I'm a premium user). Before I used an apple device and everything worked fine. However, I changed recently for An...

Joe

Community Legend

551 Views

3 replies

0 likes

  • 551 Views
  • 3 replies
  • 0 likes