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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850175 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850175 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16769 Views
  • 3 replies
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  • 16769 Views
  • 3 replies
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Stuck in Offline Mode. (Galaxy S2 running ICS)

I seem to have been stuck in offline mode ever since i upgraded to ICS operating system for my Samsung Galaxy S2. Nothing I do can get me to get it back online. The only reason why I am a premium member is to listen to music on the go and not just of...

  • Casual Listener
  • I seem to have been stuck in offline mode ever since i upgraded to ICS operating system for my Samsung Galaxy S2.  Nothing I do can get me to get it back online.  The only reason why I am a...
  • neo-x
  • Community Legend
  • 931 Views
  • 1 replies
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  • 931 Views
  • 1 replies
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Xperia 10 mini sync problem

So... First of all.. My xperia 10 mini wont sync while using wifi, spotify goes offline then.I've reinstalled my phone completley, still doesnt work.however, i can sync while using 3G, but not all songs..I thought i had full memory ALREADY! but no.. ...

  • Casual Listener
  • So... First of all.. My xperia 10 mini wont sync while using wifi, spotify goes offline then. I've reinstalled my phone completley, still doesnt work. however, i can sync while using 3G, but not al...
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Solved!! S3 Inbox crash

Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox. Every time that I select it the app instantly crashes and offers me the opportunity to send a crash report to Spotify. Multiple reinstalls (powering han...

  • Music Fan
  • Description Since moving from IOS to a Galaxy S3 GT-19300 I have been unable to launch the Inbox.  Every time that I select it the app instantly crashes and offers me the opportunity to send a...
  • neo-x
  • Community Legend
  • 765 Views
  • 26 replies
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  • 765 Views
  • 26 replies
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playlist search

I would like to see a playlist search in the mobile app. Other than that I really do like this app. Runs 100000 times better than the old one and I thank you for updating it. The radio feature is great as well. Havent had problems with it. I do know ...

  • Newbie
  • I would like to see a playlist search in the mobile app.  Other than that I really do like this app.  Runs 100000 times better than the old one and I thank you for updating it.  The ra...
  • neo-x
  • Community Legend
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
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landscapemode Samsung Tab 10.1

hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.

  • Newbie
  • hello. why cant I get lanscapemode on my tab? bugs the hell out of me when its in the cradle and connected to my soundsystem.
  • neo-x
  • Community Legend
  • 385 Views
  • 2 replies
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  • 385 Views
  • 2 replies
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Solved!! Problem with French operator Free mobile

HelloI've got a problem with spotify android app on Free Mobile.This new french operator use roaming with another french operator (orange)The problem is spotify always ask to move to offline mode because of roaming.Can you add a option to next versio...

  • Casual Listener
  • Hello I've got a problem with spotify android app on Free Mobile. This new french operator use roaming with another french operator (orange) The problem is spotify always ask to move to offline mo...
  • nukefrog
  • Newbie
  • 1449 Views
  • 11 replies
  • 0 likes
  • 1449 Views
  • 11 replies
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Can logon to the page but not the spotify app

So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered a new account and added premium.

  • Casual Listener
  • So what's up with that? Everything works fine when i try to logon to the spotify.com page, but i cannot logon to spotify using my spotify details, as i need to logon with them when i just registered ...
  • Christoffer
  • Community Legend
  • 240 Views
  • 2 replies
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  • 240 Views
  • 2 replies
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Offline songs gone after android update

After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone... If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. Resyncing with laptop is not fixing the problem... Actually it is n...

  • Casual Listener
  • After updating to Android 4.0.4 / htc 4.1 all my offline songs are gone...   If I check the spotify app details I see it is using 1.9 gb of storage, i guess those are my offline songs. ...
  • licenced
  • Community Legend
  • 317 Views
  • 1 replies
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  • 317 Views
  • 1 replies
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Lost downloaded and sync

I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists I had previously already chosen. I am wondering if ...

  • Music Fan
  • I updated my phone's firmware this morning and after the phone came back on, all of my spotify downloaded content had disappeared completely. I had to select and redownload/sync all of the playlists ...
  • Goodman
  • Spotify Legend
  • 304 Views
  • 3 replies
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  • 304 Views
  • 3 replies
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Track not available even though it is on my phone memory; Device not showing on desktop program

I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are available but the tracks from my computer's hard d...

  • Newbie
  • I added songs to my 'Starred' list from my computer's hard drive, as well as songs from Spotify's catalogue. I made the Starred playlist available offline, and the tracks from Spotify's catalogue are...
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  • 400 Views
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spoify off line

Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??

  • Newbie
  • Is anyone having an issue with the app saying it's offline? And if so, HOW do I get it to go back online??
  • CrabbyCarol
  • Casual Listener
  • 814 Views
  • 6 replies
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  • 814 Views
  • 6 replies
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Spotify does not work on HTC Desire V

Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu button (if I press the menu button a blank menu scr...

  • Casual Listener
  • Have downloaded the spotify app onto my HTC Desire V (Android version 4.0.3) and when I open the app it gives me a blank white screen with the spotify heading at the top of the screen next to a menu ...
  • licenced
  • Community Legend
  • 1433 Views
  • 4 replies
  • 0 likes
  • 1433 Views
  • 4 replies
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Offline Playlists Vanish

Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up. I tried to add a song to my phone (rather than my usual, which is to add it on my laptop and then sync with my phone). By mistake I creat...

  • Newbie
  • Spotify had been working with no problems on my Samsung Galaxy S2 until a few weeks ago but now it's playing up.   I tried to add a song to my phone (rather than my usual, which is to add it...
  • 214 Views
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  • 214 Views
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can't download content to my android device?!

used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error given. I then tried to install the beta app to see i...

  • Gig Goer
  • used the old version, content just won't download, if I select the item in the desktop app it shows "1 of xyz" with the highlighting for the space it will take and then it jsut dissapears, no error g...
  • tylercollier
  • Regular
  • 2151 Views
  • 3 replies
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  • 2151 Views
  • 3 replies
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Can't search on mobile now that I signed up for Spotify Premium

During the 48-hour free trial I was able to search and play most any artist, song, album, etc. Now that I've signed up for Spotify Premium, the Android app will not search. I can click "search" and then begin typing, but no results ever populate. Can...

  • Newbie
  • During the 48-hour free trial I was able to search and play most any artist, song, album, etc.  Now that I've signed up for Spotify Premium, the Android app will not search.  I can click "s...
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  • 301 Views
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Radio

how do i access the radio on my mobile (android)?  Can't find it...  

  • Newbie
  • how do i access the radio on my mobile (android)?  Can't find it...  
  • Richard
  • Roadie
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
  • 0 likes

Snap / noise at beginning of songs

Hi, I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming problems) there is a snap / noise. Anybody has a hint?

  • Visitor
  • Hi,   I'm using the android version of spotify on my Galaxy SII. So far everything works great. But at the beginning of some songs (and yes: I downloaded them, so no possible streaming pro...
  • 242 Views
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  • 242 Views
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Spotify not working on my phone

Hi Folks, Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not available' Spotify always worked on my Iphone. Not sure whats h...

  • Newbie
  • Hi Folks,   Spotify has never worked on my mobile. Samsung Galaxy S. Installation was fine, but the app is always offline and every time I try to download a track it says 'The track is not a...
  • user-removed
  • Not applicable
  • 869 Views
  • 2 replies
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  • 869 Views
  • 2 replies
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Starred playlist never opens, see screenshot

When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment and all I get is what's in the screenshot below, th...

  • Casual Listener
  • When I tap the cell, nothing happens at all. Same for a long press. When I tap the corner arrow, the cell begins to expand as it does for other playlists throughout the app, but stops after a moment ...
  • FrederikWinther
  • Casual Listener
  • 288 Views
  • 4 replies
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  • 288 Views
  • 4 replies
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Dear Spotify, I (WE) need solutions: Playlist is not downloading / stuck in the middle of it

Dear Spotify, This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and reinstall the app as you commended. Then I want to download a big on...

  • Casual Listener
  • Dear Spotify,   This is really frustrating. I made a nice "on-the-walk"-Playlist and can't download it. At first It won't download. Then I read in some Topics and Threads about it and rein...
  • 192 Views
  • 0 replies
  • 0 likes
  • 192 Views
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  • 0 likes