Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5323 Views

0 replies

6 likes

  • 5323 Views
  • 0 replies
  • 6 likes

not able to reinstall spotify on my telephone

Hi there Anybody able to help. I have a premium membership and use spotify on my pc and telephone - but suddenly today spotify disappeared on my telephone, allthough it has beeen working there for weeks without problems. And i dont seem to be able to...

Casual Listener

Hi there   Anybody able to help.   I have a premium membership and use spotify on my pc and telephone - but suddenly today spotify disappeared on my telephone, allthough it has beee...

Christoffer

Community Legend

379 Views

3 replies

0 likes

  • 379 Views
  • 3 replies
  • 0 likes

songs still in play list but can not play

hello, all my songs are still in my play list but I can't play them I can see them but the letters are not black they are a little invisible gray if you know what I mean. Please help me to find out how the work again.

Newbie

hello,   all my songs are still in my play list but I can't  play them I can see them but the letters are not black they are a little invisible gray if you know what I mean. &nbs...

Xud1

Regular

423 Views

3 replies

0 likes

  • 423 Views
  • 3 replies
  • 0 likes

Playlists Undownloaded EVERY MORNING

Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, only to find when I wake up that everything I downl...

Casual Listener

Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, ...

rar358

Casual Listener

1101 Views

7 replies

1 likes

  • 1101 Views
  • 7 replies
  • 1 likes

Problem when synching songs for offline

Hi there, I have a problem when synching songs for offline (by the way I'm a premium user).Before I used an apple device and everything worked fine.However, I changed recently for Android and I face an issue. Indeed, in order to synch a song, I have ...

Casual Listener

Hi there,   I have a problem when synching songs for offline (by the way I'm a premium user). Before I used an apple device and everything worked fine. However, I changed recently for An...

Joe

Community Legend

543 Views

3 replies

0 likes

  • 543 Views
  • 3 replies
  • 0 likes

Spotify Premium on Android - Playback has background noise constantly! (Not happy)

OK, Ive had Spotify Premium for a few months now, and it has been great ..... Until now! So now, whenever I play music on my phone, there is a constant crackling noise in the background. I have tried uninstalling the app and reinstalling it, no luck....

Casual Listener

OK, Ive had Spotify Premium for a few months now, and it has been great .....  Until now!   So now, whenever I play music on my phone, there is a constant crackling noise in the backgro...

Joe

Community Legend

615 Views

3 replies

0 likes

  • 615 Views
  • 3 replies
  • 0 likes

Local files, Android & Premium Spotify...such a mess -.-"

Why I cannot listen to my local files on my Samsung after Spotify's update. Now it seems I need to download Spotify Premium on my android for listen to MY local files.Help me please, I need my songs back.

Casual Listener

Why I cannot listen to my local files on my Samsung after Spotify's update. Now it seems I need to download Spotify Premium on my android for listen to MY local files. Help me please, I need my ...

Joe

Community Legend

390 Views

1 replies

0 likes

  • 390 Views
  • 1 replies
  • 0 likes

Issue with headphones and Galaxy s4

I got me an s4 a month back but I like to listen to my spotify account but I can't with headphones so it's a let down. When I plug in any headphones the music on spotify begins to act out. The music meaning the insturments comes fowards and pushes th...

Newbie

I got me an s4 a month back but I like to listen to my spotify account but I can't with headphones so it's a let down. When I plug in any headphones the music on spotify begins to act out. The music ...

Joe

Community Legend

892 Views

2 replies

0 likes

  • 892 Views
  • 2 replies
  • 0 likes

Spotify Connect for Android - when?

Hello, Do you have any news regarding Spotify Connect release for Android? I'm hoping to see Android app soon! Tomasz

Newbie

Hello,   Do you have any news regarding Spotify Connect release for Android? I'm hoping to see Android app soon!   Tomasz

Joe

Community Legend

1114 Views

1 replies

0 likes

  • 1114 Views
  • 1 replies
  • 0 likes

Solved!! How get latest Android client (updated 8 Oct) if unable to use Google Play & m.spotify.com fails

Hi, I am a Premium user currently outside the UK and currently unable to access Google Play. I believe the latest Android client was updated on 8th Oct. I currently have version 0.7.0.224. I tried to visit m.spotify.com to get the latest client but i...

Casual Listener

Hi,   I am a Premium user currently outside the UK and currently unable to access Google Play.   I believe the latest Android client was updated on 8th Oct.   I currently h...

alanfluff

Casual Listener

599 Views

4 replies

0 likes

  • 599 Views
  • 4 replies
  • 0 likes

Superuser Contribution Downloading Playlist - stuck at 99%

Hi. I'm trying to download a playlist to my phone (galaxy s3 mini, android 4.1), but it gets stuck at 99%. I have read other posts related to this matter, did almost everything people say that helped: - Cleaned Cache - Erased data on SD card - Uninst...

Newbie

Hi.   I'm trying to download a playlist to my phone (galaxy s3 mini, android 4.1), but it gets stuck at 99%. I have read other posts related to this matter, did almost everything people say ...

redhotpitshifte

Newbie

5571 Views

4 replies

0 likes

  • 5571 Views
  • 4 replies
  • 0 likes

Playlist-Folder

Hey guys, i try to keep it short: I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App). I mean cmon. No playlists-folders for the android app? I need to download every single album as a seper...

Newbie

Hey guys,   i try to keep it short:   I really love Spotify but what nearly kills it is the way Playlists are handled (especially on the Android App).   I mean cmon. No pla...

Joe

Community Legend

282 Views

1 replies

0 likes

  • 282 Views
  • 1 replies
  • 0 likes

Release Notes - Spotify for Android (0.7.1)

What's new in this version: Browse now features bigger cover images for new releases. New: Now you can filter sub-genres in Browse. New: We've extended the new releases section. Fixed: We've banished more bugs and bad things. Fictitious: This app is ...

Spotify Legend

What's new in this version: Browse now features bigger cover images for new releases. New: Now you can filter sub-genres in Browse. New: We've extended the new releases section. Fixed: We'v...

Goodman

Spotify Legend

1020 Views

2 replies

1 likes

Android
  • 1020 Views
  • 2 replies
  • 1 likes

Blank screen on Android S3

Hi, I have recently opened up the Spotify App. I get the black bar at the top but no menu options or playlists just a white area where there should be stuff! I am also unable to get the options settings. I have tried to restart my phone, also taken t...

Newbie

Hi, I have recently opened up the Spotify App.   I get the black bar at the top but no menu options or playlists just a white area where there should be stuff!   I am also unable to...

Joe

Community Legend

451 Views

2 replies

0 likes

  • 451 Views
  • 2 replies
  • 0 likes

When clicking on inbox, nothing opens - only stays white

Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought, "messages"-tab on desktops works fine. Sony Xperia Z1 Android version: 4.2.2 S...

Regular

Hello. I can't open my inbox. Where it should appear just stays white, and I've waited several minutes. I've tried it on two different phones. None of them works. Thought,  "messages"-tab on des...

Merik

Community Legend

1255 Views

1 replies

2 likes

  • 1255 Views
  • 1 replies
  • 2 likes

Upgrade to premium but not working

I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?

Newbie

I updated my account to premium and got the receipt, but both iphone and mac still ask me to upgrade, anything wrong?

user-removed

Not applicable

871 Views

4 replies

0 likes

  • 871 Views
  • 4 replies
  • 0 likes

Solved!! new account linked to facebook, say it has an account linked already

I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a spotify account connected to face book. I don't ge...

Casual Listener

I created a spotify account with a face book login, and had to cancel it because facebook is blocked at my office. I deleted the app in facebook settings, but my android app tells me I already have a...

ssullivan777

Casual Listener

684 Views

2 replies

0 likes

  • 684 Views
  • 2 replies
  • 0 likes

Spotify shuts down when opening different app

When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or whatever. Sometimes it directly stops and sometimes it s...

Casual Listener

When I use Spotify on my android 4.1.2. Samsung GT-I8730 mobile device it crashes a lot. This happens when I start a offline playlist and then start any other app, like Whatsapp, Candy Crush or wha...

Joe

Community Legend

984 Views

1 replies

0 likes

  • 984 Views
  • 1 replies
  • 0 likes

how do you suppress notification sounds (selectively)?

I love spotify but one thing bothers me to no end - when I'm listening to music from my mobile device, email, text, FB notifications made a sound and that interrupts the music. I've noticed that spotify ducks the music often, but this still is unacce...

Casual Listener

I love spotify but one thing bothers me to no end - when I'm listening to music from my mobile device, email, text, FB notifications made a sound and that interrupts the music. I've noticed that spot...

jackie_treehorn

Casual Listener

3685 Views

2 replies

2 likes

  • 3685 Views
  • 2 replies
  • 2 likes

Solved!! Spotify playlist accessible by other apps

Is there any way to make spotify playlist accessible by other apps? I use a couple of workout apps called zombies run 2 and addidas micoach and they can access all of my other playlist except for Spotify.

Regular

Is there any way to make spotify playlist accessible by other apps? I use a couple of workout apps called zombies run 2 and addidas micoach and they can access all of my other playlist except for Spo...

Joe

Community Legend

1331 Views

3 replies

0 likes

  • 1331 Views
  • 3 replies
  • 0 likes

Spotify doesn't see my Android phone

I wanted to sync my local tracks, but Spotify simply does not see my phone. I am using a Galaxy S4 with the latest spotify app, I'm connected to the same wifi network. I previously had an iPhone 4S and wifi sync worked fine. I've tried rebooting, not...

Roadie

I wanted to sync my local tracks, but Spotify simply does not see my phone. I am using a Galaxy S4 with the latest spotify app, I'm connected to the same wifi network. I previously had an iPhone 4S a...

Joe

Community Legend

858 Views

7 replies

0 likes

  • 858 Views
  • 7 replies
  • 0 likes