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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35990 Views
  • 64 replies
  • 25 likes
  • 35990 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874116 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874116 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Solved!! Local files on phone

Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I want. I've been trying to read and figure out why I couldn't pl...

  • Casual Listener
  • Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I ...
  • Joe
  • Community Legend
  • 659 Views
  • 3 replies
  • 0 likes
  • 659 Views
  • 3 replies
  • 0 likes

Playlist ordenimg

HiWhen i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every time i open a playlistCan somebody help me whit this?Than...

  • Music Fan
  • Hi When i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every ...
  • Joe
  • Community Legend
  • 581 Views
  • 3 replies
  • 0 likes
  • 581 Views
  • 3 replies
  • 0 likes

[ENHANCEMENT request] Artist name isnot displayed on lockscreen on adroid

Hello, On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen.It seems rare to me to display these to field instead of Artist and Track name (so artist name instead of album). I'm pretty sure ...

  • Regular
  • Hello,   On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen. It seems rare to me to display these to field instead of Artist and ...
  • wispmax
  • Regular
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Going around in circles

Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to spotify home page, then back to Facebook! have del...

  • Newbie
  • Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to...
  • Joe
  • Community Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

lost downloads/recovery...please help

Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone. Additionally I tried to re-download them and my downloads are stuck at 0%. Any help would be appreciated.

  • Regular
  • Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone.  Additionally I tried to re-download them and my downloads are stuck at 0%.  Any help would be app...
  • martina123
  • Newbie
  • 1652 Views
  • 6 replies
  • 0 likes
  • 1652 Views
  • 6 replies
  • 0 likes

Offline Mode needs to be online for a moment

Hello, i am quite new to spotify and have since yesterday a problem with the downloaded songs in the offline mode on my android device (S3 mini). I already cleared the cache, deinstalled spotify, deleted the /android/data/spotify folders and reinstal...

  • Gig Goer
  • Hello, i am quite new to spotify and have since yesterday a problem with the downloaded songs in the offline mode on my android device (S3 mini).   I already cleared the cache, deinstalled s...
  • Zoriel
  • Gig Goer
  • 403 Views
  • 2 replies
  • 0 likes
  • 403 Views
  • 2 replies
  • 0 likes

Solved!! Spotify makes Samsung G3 4G shake

Hi GuysJust got a replacement Samsung Galaxy S3. I installed Spotify. It works fine, but includes a feature which makes the phone shake along with the bass. It is extremely annoying, and I cannot figure out how to turn it off. It does not happen with...

  • Casual Listener
  • Hi Guys Just got a replacement Samsung Galaxy S3. I installed Spotify. It works fine, but includes a feature which makes the phone shake along with the bass. It is extremely annoying, and I cannot...
  • Joe
  • Community Legend
  • 581 Views
  • 7 replies
  • 0 likes
  • 581 Views
  • 7 replies
  • 0 likes

[BUG] senders are mixed in INBOX

Hello, Problem : In the INBOX (in adroid app only) the senders of tracks are displayed in the wrong order Example : friend 1 sent song 1 friend 2 sent song 2 friend 3 sent song 3 friend 4 sent song 4 While everything is displayed properly on Spotify ...

  • Regular
  • Hello,   Problem : In the INBOX (in adroid app only) the senders of tracks are displayed in the wrong order   Example : friend 1 sent song 1 friend 2 sent song 2 friend 3 se...
  • wispmax
  • Regular
  • 578 Views
  • 3 replies
  • 0 likes
  • 578 Views
  • 3 replies
  • 0 likes

Solved!! Syncing from android to computer- can it be done?

Hi I am not very savvy so please forgive this question if it seems ridiculous. I use my galaxy note II a whole lot more than I use my home computer so I have a heap of artists I have added to my collection and downloaded straight to my phone. However...

  • Casual Listener
  • Hi I am not very savvy so please forgive this question if it seems ridiculous.  I use my galaxy note II a whole lot more than I use my home computer so I have a heap of artists I have added to...
  • Peter__
  • Community Legend
  • 614 Views
  • 7 replies
  • 0 likes
  • 614 Views
  • 7 replies
  • 0 likes

HTC ChaCha playing jumps and locks

when i play songs (ONLY WHEN SCREEN OFFs, if I unlock screen, the rpoblem solves) online with my spotify, and when I listen it throught my earphones or car bluethooth, it shocks, the song coninues playing but jumping, (like cpu problems) i have teste...

  • Casual Listener
  • when i play songs (ONLY WHEN SCREEN OFFs, if I unlock screen, the rpoblem solves) online with my spotify, and when I listen it throught my earphones or car bluethooth, it shocks, the song coninues pl...
  • ederarr
  • Casual Listener
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Why Dont I see number on phone..

Hi, I am putting number in my laptop in spotify which are not in Spotify. So I import them in spotify and put it in a playlist. On de laptop it is working. But now i want to have it on my phone and tablet I see them but they are not availble. What is...

  • Roadie
  • Hi,   I am putting number in my laptop in spotify which are not in Spotify. So I import them in spotify and put it in a playlist. On de laptop it is working.   But now i want to hav...
  • Peter__
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Low volume on Android - some kind of explanation

Hi I myself has experienced the most annoying thing where the volume on my S3, when starting a new track for example, reduces by approx 30% within a half a second. After been reading a couple of posts, I ended up with the solution to turn the EQ off....

  • Casual Listener
  • Hi    I myself has experienced the most annoying thing where the volume on my S3, when starting a new track for example, reduces by approx 30% within a half a second.  After been...
  • Fettklomp
  • Newbie
  • 1808 Views
  • 3 replies
  • 0 likes
  • 1808 Views
  • 3 replies
  • 0 likes

music on mobile phone plays with interruptions

I have a premium account and have been playing Spotify for over a year on my Samsung GT-55360 with no problems. Since last week however, the music often starts 'stuttering' and even slows down. I have tried several things : I have updated my mobile; ...

  • Casual Listener
  • I have a premium account and have been playing Spotify for over a year on my Samsung GT-55360 with no problems. Since last week however, the music often starts 'stuttering' and even slows down. I hav...
  • pswimberghe
  • Casual Listener
  • 604 Views
  • 2 replies
  • 0 likes
  • 604 Views
  • 2 replies
  • 0 likes

Log in request every time I start Spotify

I just bought a brand new Samsung i9505 and installed Spotify on it. I've been using Spotify as a premium customer for a while and it's always worked on my old phone. However with this new phone and brand new install, it keeps asking me to log in eve...

  • Newbie
  • I just bought a brand new Samsung i9505 and installed Spotify on it. I've been using Spotify as a premium customer for a while and it's always worked on my old phone. However with this new phone and ...
  • Joe
  • Community Legend
  • 1588 Views
  • 3 replies
  • 0 likes
  • Facebook
    Login
    Playlists deleted
  • 1588 Views
  • 3 replies
  • 0 likes

Some downloaded songs wont play

I've searched the forum for solutions, but haven't found anything. I use a Sony Xperia Z and some of the songs I've downloaded just refuse to play on my phone. If I play them on my computer they work just fine. I've tried to delete them for the playl...

  • Regular
  • I've searched the forum for solutions, but haven't found anything.   I use a Sony Xperia Z and some of the songs I've downloaded just refuse to play on my phone. If I play them on my compute...
  • Joe
  • Community Legend
  • 1590 Views
  • 11 replies
  • 1 likes
  • 1590 Views
  • 11 replies
  • 1 likes

Android import Songs that are not on Spotify

Hello Spotify-Community! I have the problem, that i have some underground music, that I can not download on my phone, is that fixable, or what do I have to do? Thanks beforehand Saloh

  • Casual Listener
  • Hello Spotify-Community! I have the problem, that i have some underground music, that I can not download on my phone, is that fixable, or what do I have to do? Thanks beforehand Saloh
  • Joe
  • Community Legend
  • 4376 Views
  • 7 replies
  • 1 likes
  • 4376 Views
  • 7 replies
  • 1 likes

Solved!! Spotify Code

Hey guys. i need some help i was wondering if i buy a code from a store in Sweden will the code work everywhere for example USA. England, Kina?

  • Casual Listener
  • Hey guys. i need some help   i was wondering if i buy a code from a store in Sweden will the code work everywhere for example USA. England, Kina?
  • poles97
  • Casual Listener
  • 425 Views
  • 4 replies
  • 0 likes
  • 425 Views
  • 4 replies
  • 0 likes

Blackouts while listening on Android

Hello Spotify community, I'm using Spotify Premium for a couple of days now and I'm very happy with that. But I've discovered that sometimes there are "blackouts" when I'm listening to music on my mobile (Samsung Galaxy S2, Cyanogenmod 10.1.3 RC2). W...

  • Casual Listener
  • Hello Spotify community, I'm using Spotify Premium for a couple of days now and I'm very happy with that. But I've discovered that sometimes there are "blackouts" when I'm listening to music on my m...
  • karbas
  • Casual Listener
  • 711 Views
  • 12 replies
  • 0 likes
  • 711 Views
  • 12 replies
  • 0 likes

Playlists Undownloaded EVERY MORNING

Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, only to find when I wake up that everything I downl...

  • Casual Listener
  • Spotify, for the past week I've been caught in a very frustrating cycle - I sync my playlists at night, expecting that on my commute the next morning I'll be able to listen to all my favorite tunes, ...
  • rar358
  • Casual Listener
  • 859 Views
  • 7 replies
  • 1 likes
  • 859 Views
  • 7 replies
  • 1 likes

Deleting playlist tracks on the fly on Android - can I use Dropbox, or more specifically, Dropsync?

Quick note about drop sync - it 2-way syncs tracks to and from the dropbox cloud with no fuss. I could therefore 2 way sync my whole Spotify 'database' of playlists and tracks. What I'm interested in is being able to easily delete a track in the play...

  • Visitor
  • Quick note about drop sync - it 2-way syncs tracks to and from the dropbox cloud with no fuss.   I could therefore 2 way sync my whole Spotify 'database' of playlists and tracks.   ...
  • user-removed
  • Not applicable
  • 1009 Views
  • 2 replies
  • 0 likes
  • down vote
    dropsync
    tracks
    Update
  • 1009 Views
  • 2 replies
  • 0 likes