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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850399 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850399 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16855 Views
  • 3 replies
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  • 16855 Views
  • 3 replies
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Samsung S3 - Can you stream music via AllShare Cast??

Hi everyone, I currently have an iphone that I am able to stream spotify wirelessly over the airplay network. I have just bought a Samsung S3 and wonder if you can do the same using AllShare cast. Does anyone know or are they currently running it? Th...

  • Newbie
  • Hi everyone,   I currently have an iphone that I am able to stream spotify wirelessly over the airplay network.   I have just bought a Samsung S3 and wonder if you can do the same u...
  • neo-x
  • Community Legend
  • 3217 Views
  • 1 replies
  • 0 likes
  • 3217 Views
  • 1 replies
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Tracks wont continue playing

After I start a playlist the first song is played just fine, and then when the next one starts there is no sound. When I press the "current playing song" at the bottom of the screen it is showing the song playing (0:00 and ticking forward). If I clos...

  • Newbie
  • After I start a playlist the first song is played just fine, and then when the next one starts there is no sound. When I press the "current playing song" at the bottom of the screen it is showing the...
  • neo-x
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
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new phone HTC One X says downloaded offline playlists but can not see or play tracks

I have upgraded my phone to HTC One X from HTC Desire. In talled Spotify app and synced offline play lists. But though it says they have been downloaded they don't seem to be available. I can't see the tracks... Please advise.

  • Newbie
  • I have upgraded my phone to HTC One X from HTC Desire. In talled Spotify app and synced offline play lists. But though it says they have been downloaded they don't seem to be available. I can't see...
  • neo-x
  • Community Legend
  • 496 Views
  • 1 replies
  • 0 likes
  • 496 Views
  • 1 replies
  • 0 likes

Enormous CPU usage

I noticed that my battery was getting drained at a very high rate while using the ICS beta app on my Motorola Atrix with 2.3. CPU usage was 30-50%! Uninstalled and downloaded old Spotify app from play store, but Im still getting 30-50% CPU usage! Son...

  • Music Fan
  • I noticed that my battery was getting drained at a very high rate while using the ICS beta app on my Motorola Atrix with 2.3. CPU usage was 30-50%! Uninstalled and downloaded old Spotify app from pla...
  • neo-x
  • Community Legend
  • 667 Views
  • 4 replies
  • 2 likes
  • 667 Views
  • 4 replies
  • 2 likes

Need some help with this new Android app. Why is it so bad compared to the old one?

All right. I have Premium and have been using an old (I guess) version on my Galaxy Nexus for a long time. Dark gray background, simple, list of songs, easy searching, switching, filtering, etc. I hadn't updated in a while as it was working great for...

  • Casual Listener
  • All right.  I have Premium and have been using an old (I guess) version on my Galaxy Nexus for a long time.  Dark gray background, simple, list of songs, easy searching, switching, filterin...
  • neo-x
  • Community Legend
  • 306 Views
  • 3 replies
  • 1 likes
  • 306 Views
  • 3 replies
  • 1 likes

Need a deleted playlist recovered help!!

Help me please I've spend weeks creating a playlist called @butr Best Songs You Never Heard It's full of a lot of songs that haven't been released to Spotify that are on my hard drive. Please help me recover it. My Facebook user name is kami knake Th...

  • Regular
  • Help me please I've spend weeks creating a playlist called @butr Best Songs You Never Heard   It's full of a lot of songs that haven't been released to Spotify that are on my hard drive. &...
  • richie68
  • Casual Listener
  • 281 Views
  • 6 replies
  • 0 likes
  • 281 Views
  • 6 replies
  • 0 likes

my mobile wont sync offline playlists with my phone now that the app has changed. HELP

IT SAYS DOWNLOAD PLAYLISTON MY ANDROID ABOVE THE PLAYLIST.. WILL THIS COST MONEY? LIKE FROM MY ACCOUNT RATHER THAN MY WIFI? ON THE OLD APP MY PHONE USED TO AUTOMATICLY SYNC WITH MY LAPTOP EACH DAY.. NOW IT DOSENT THIS SUCKS MEGA, AND I DONT KNOW WHAT...

  • Newbie
  •   IT SAYS DOWNLOAD PLAYLISTON MY ANDROID ABOVE THE PLAYLIST.. WILL THIS COST MONEY? LIKE FROM MY ACCOUNT RATHER THAN MY WIFI?   ON THE OLD APP MY PHONE USED TO AUTOMATICLY SYNC WITH M...
  • neo-x
  • Community Legend
  • 354 Views
  • 3 replies
  • 0 likes
  • 354 Views
  • 3 replies
  • 0 likes

Shuffle

Why does not shuffle works if you have two different phones?

  • Casual Listener
  • Why does not   shuffle works   if you have  two different phones?
  • nobbynator
  • Newbie
  • 337 Views
  • 3 replies
  • 0 likes
  • 337 Views
  • 3 replies
  • 0 likes

Problem syncing some play list for offline listening

Having a problem for some of the new play list that a make available for offline. For example if I make a play list available for offline at night the next morning it will be gone and I will have to do it again. And it will stay for about four to fiv...

  • Newbie
  • Having a problem for some of the new play list that a make available for offline. For example if I make a play list available for offline at night the next morning it will be gone and I will have to ...
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

why offline mode on mobile does not work offline

I am a fitness instructor, and I purchased the premium membership because it presummed of being available offline, ends up that i get it on my mobile device, and I cant listen to my playlists offline because spotify requires me to login, and if there...

  • Newbie
  • I am a fitness instructor, and I purchased the premium membership because it presummed of being available offline, ends up that i get it on my mobile device, and I cant listen to my playlists offline...
  • user-removed
  • Not applicable
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Unable to unstar tracks

On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce: Open your Starred playlist. Press the right side of an entry to show ...

  • Regular
  • On my HTC Evo Design 4G (Sprint) with Android 3.14.651.0.710 RD, using the Preview release channel, I am unable to unstar a song from my device. Here is the procedure to reproduce:   Open ...
  • David
  • Spotify Legend
  • 2536 Views
  • 1 replies
  • 0 likes
  • 2536 Views
  • 1 replies
  • 0 likes

No option to sync offline songs on Android

Hi all, Got a problem. I'm a Spotify Premium user, and Id like to Sync all my playlists into offline mode on my phone - rather than having to download them or stream, and use up all my monthly mb dowload tariff. Problem is, there is no option to do t...

  • Casual Listener
  • Hi all,   Got a problem. I'm a Spotify Premium user, and Id like to Sync all my playlists into offline mode on my phone - rather than having to download them or stream, and use up all my mon...
  • licenced
  • Community Legend
  • 453 Views
  • 3 replies
  • 0 likes
  • 453 Views
  • 3 replies
  • 0 likes

Can't Sync All My songs

It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have less than 1000 songs and I can't fit everything on my ...

  • Newbie
  • It says I am using about 10.5 gb of all my music when I open my phone under Devices, but I have no playlists downloaded on my phone. It says offline can have up to 3,333 songs offline, but I have les...
  • 323 Views
  • 0 replies
  • 1 likes
  • 323 Views
  • 0 replies
  • 1 likes

Track unavailable error

I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?

  • Casual Listener
  • I am trying to sync several local files to my Adroid phone (HTC Desire S), but it constantly says "The track isnot available", despite the fact that Spotify tracks still sync to the phone, any help?
  • David
  • Spotify Legend
  • 312 Views
  • 3 replies
  • 0 likes
  • 312 Views
  • 3 replies
  • 0 likes

Bug Report: Android Beta deleted downloaded content

I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use. However this morning for the first time ever I've experience...

  • Casual Listener
  • I've been using the new Android 4 Beta for a while now and I have to say that it's *MASSIVELY* better than the original Android app. Thankyou for sorting out the UI, it's a pleasure to use.   ...
  • sweek
  • Casual Listener
  • 1151 Views
  • 9 replies
  • 1 likes
  • 1151 Views
  • 9 replies
  • 1 likes

Mobile help

I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but nothing seems to work.

  • Casual Listener
  • I've recently upgraded my account from free user to premium and while its working fine on my laptop it will no longer work on my phone. I've tried deleting and downloading the app again but noth...
  • Ayalasamuel37
  • Casual Listener
  • 244 Views
  • 2 replies
  • 0 likes
  • 244 Views
  • 2 replies
  • 0 likes

Paid for Premium on Android X but still says I'm a free user

Hi! I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to subscribe to the Premium service. When I click on "get Premium" it ...

  • Casual Listener
  • Hi!    I just bought Spotify Premium on my DroidX (and through it) and when I clicked on a playlist I made prior to and tried to play a song- It says "Sorry cant play this track! and to...
  • licenced
  • Community Legend
  • 476 Views
  • 11 replies
  • 0 likes
  • 476 Views
  • 11 replies
  • 0 likes

Percentage of downloaded tracks reduced after every app start

Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue: Whenever I restart the app, the percentage of downloaded tracks in my main playlist has dropped to +/- 60%, with only the older ones still availab...

  • Casual Listener
  • Hi, very pleased with how well the app performs on an aged 2.2.1 phone like mine, apart from one issue:   Whenever I restart the app, the percentage of downloaded tracks in my main playlist ...
  • jatoma
  • Regular
  • 323 Views
  • 2 replies
  • 1 likes
  • 323 Views
  • 2 replies
  • 1 likes

Haughty Melodic tracks incorrect.

Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.

  • Newbie
  • Don't know if this is just me device or what, but the tracks on Haughty Melodic by Mike Doughty are all mis-titled and out of order.
  • 181 Views
  • 0 replies
  • 1 likes
  • 181 Views
  • 0 replies
  • 1 likes

spotify on advent vega

I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it.....anyone ANY ideas why this won't play........PLEA...

  • Newbie
  • I have installed Spotify on my advent vega using googleplay, I have 9.99 premium version which shows on my PC, but when I try to play on tablet if comes up I need premium version !!!! But I have it...
  • Peter__
  • Community Legend
  • 145 Views
  • 1 replies
  • 0 likes
  • 145 Views
  • 1 replies
  • 0 likes