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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35213 Views
  • 64 replies
  • 25 likes
  • 35213 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873709 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873709 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25487 Views
  • 3 replies
  • 0 likes
  • 25487 Views
  • 3 replies
  • 0 likes

Spotify on my wifi tablet

I know there have been similar threads already posted on this and I am also aware that Spotify is limited to premium for mobile devices. The reason for my post is that I wish to purchase a new tablet preferably an android one. My research regarding t...

  • Music Fan
  • I know there have been similar threads already posted on this and I am also aware that Spotify is limited to premium for mobile devices.    The reason for my post is that I wish to purc...
  • Bodthebrave
  • Music Fan
  • 1566 Views
  • 6 replies
  • 0 likes
  • 1566 Views
  • 6 replies
  • 0 likes

Not all songs show up in my Android phone??

Hey. 1st time post. I've got Spotify premium installed on my laptop and Android phone. When I make a playlist on my laptop there seem to be way more songs available than on my phone? For instance, I created an Oasis playlist with 45 songs in it. My A...

  • Newbie
  • Hey.   1st time post.   I've got Spotify premium installed on my laptop and Android phone. When I make a playlist on my laptop there seem to be way more songs available than on my p...
  • Joe
  • Community Legend
  • 734 Views
  • 1 replies
  • 0 likes
  • 734 Views
  • 1 replies
  • 0 likes

Spotify Premium work on PC not on Phone

Hi All, I have Spotify Premium on my PC. But when i try it on my phone there comes a message that i need to buy Premium. I use the same login on Phone as i use on the PC. Can someone help me. Thnx

  • Casual Listener
  • Hi All,   I have Spotify Premium on my PC. But when i try it on my phone there comes a message that i need to buy Premium.   I use the same login on Phone as i use on the PC. &n...
  • Joe
  • Community Legend
  • 527 Views
  • 7 replies
  • 0 likes
  • 527 Views
  • 7 replies
  • 0 likes

Sony Xperia SP LED notification light

Hello! As some of you may know, the Sony Xperia SP has a 3 LEDS on its bottom that can change their colours and the intensity of light to what's happening on the screen. Sony even put this on another level and when listening to the music on default X...

  • Regular
  • Hello!   As some of you may know, the Sony Xperia SP has a 3 LEDS on its bottom that can change their colours and the intensity of light to what's happening on the screen. Sony even put this...
  • 2327 Views
  • 0 replies
  • 1 likes
  • 2327 Views
  • 0 replies
  • 1 likes

Search displays only 5 of 33 albums. How can I find the other 28?

I like to use Spotify to find classical albums I don't know yet. Spotify finds for instance 33 albums searching for the combination Bach (composer) and Gardiner (a conductor known for good recordings). But, my portable Spotify on android displays onl...

  • Newbie
  • I like to use Spotify to find classical albums I don't know yet. Spotify finds for instance 33 albums searching for the combination Bach (composer) and Gardiner (a conductor known for good recordings...
  • skies
  • Regular
  • 518 Views
  • 2 replies
  • 0 likes
  • 518 Views
  • 2 replies
  • 0 likes

Searching for things in the Android Preview

So I fancied listening to some chilled electronica to round off the evening - I searched for the artist Galaxy, but because there are at least five other artists with the word "galaxy" in their name, my Galaxy wasn't listed. I couldn't remember the n...

  • Community Legend
  • So I fancied listening to some chilled electronica to round off the evening - I searched for the artist Galaxy, but because there are at least five other artists with the word "galaxy" in their name,...
  • skies
  • Regular
  • 450 Views
  • 2 replies
  • 0 likes
  • 450 Views
  • 2 replies
  • 0 likes

Album search

Hi, I use an Android tablet and the Spotify app just updated itself. Two issues I have: i) The app now forces my tablet into portrait mode, whereas before it worked either portrait or landscape ii) When I search for an album, I am only presented with...

  • Newbie
  • Hi,   I use an Android tablet and the Spotify app just updated itself.   Two issues I have:   i) The app now forces my tablet into portrait mode, whereas before it worked e...
  • skies
  • Regular
  • 3219 Views
  • 6 replies
  • 4 likes
  • 3219 Views
  • 6 replies
  • 4 likes

Android search appears very limited

I've done a search through the postings and it appears, at least historically, that the Android search facility is somewhat crippled. I've tries doing simple searches on 3 different Android platforms (HTC One, Samsung note 2, SAmsung note 10.1) and a...

  • Casual Listener
  • I've done a search through the postings and it appears, at least historically, that the Android search facility is somewhat crippled. I've tries doing simple searches on 3 different Android platforms...
  • Joe
  • Community Legend
  • 744 Views
  • 3 replies
  • 1 likes
  • 744 Views
  • 3 replies
  • 1 likes

Kindle Fire App Very Outdated

Why is the Kindle Fire app so outdated? Did Spotify forget to update it on the Amazon App store as well? Lets all remember "Fire OS" is just Android, there's no reason it shouldn't have the newest version.

  • Roadie
  • Why is the Kindle Fire app so outdated?  Did Spotify forget to update it on the Amazon App store as well?  Lets all remember "Fire OS" is just Android, there's no reason it shouldn't have t...
  • 607 Views
  • 0 replies
  • 0 likes
  • 607 Views
  • 0 replies
  • 0 likes

Solved!! s4 android app for spotify not working

Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?

  • Casual Listener
  • Just says spotify has stopped working. Have tried uninstalling then putting back on but same. Anyone else getting this ?
  • Joe
  • Community Legend
  • 1428 Views
  • 5 replies
  • 0 likes
  • 1428 Views
  • 5 replies
  • 0 likes

Solved!! Cant select what songs i want to listen to

Ive had spotify for about 4 days. Last night i go to open spotify and the layout of my playlists are different. Instead of the songs being listed and you click on them to listen, you can only press a green button that says "play" and it will play the...

  • Casual Listener
  • Ive had spotify for about 4 days. Last night i go to open spotify and the layout of my playlists are different. Instead of the songs being listed and you click on them to listen, you can only press a...
  • Rorey
  • Spotify
  • 36561 Views
  • 34 replies
  • 6 likes
  • 36561 Views
  • 34 replies
  • 6 likes

Solved!! Spotify for Android - playlist folders not supported

iPhone owners have been able to use folders to organise Spotify playlists for over 7 months now. What is the delay for the Android version? Folders are an essential part of the user experience and should be consistent across all operating systems, so...

  • Casual Listener
  • iPhone owners have been able to use folders to organise Spotify playlists for over 7 months now.  What is the delay for the Android version?  Folders are an essential part of...
  • jade29614
  • Casual Listener
  • 13253 Views
  • 28 replies
  • 20 likes
  • 13253 Views
  • 28 replies
  • 20 likes

Tracks playing randomly

When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?

  • Newbie
  • When I try to listen to a playlist, the tracks do not play in order. They skip around randomly and shuffle is not selected. Is there another solution?
  • Joe
  • Community Legend
  • 1742 Views
  • 7 replies
  • 0 likes
  • 1742 Views
  • 7 replies
  • 0 likes

Solved!! Local files on phone

Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I want. I've been trying to read and figure out why I couldn't pl...

  • Casual Listener
  • Hello everyone! I've been wanting to have my local files on my phone to be possible to play through Spotify so I can put them in my playlists. Sadly, Spotify doesn't have all the music I ...
  • Joe
  • Community Legend
  • 657 Views
  • 3 replies
  • 0 likes
  • 657 Views
  • 3 replies
  • 0 likes

Playlist ordenimg

HiWhen i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every time i open a playlistCan somebody help me whit this?Than...

  • Music Fan
  • Hi When i use the android app for my phone the playlists are always ordened randomly When i orden the playlist on alphabetic order of artist it works but i cant save it, i need to do this every ...
  • Joe
  • Community Legend
  • 580 Views
  • 3 replies
  • 0 likes
  • 580 Views
  • 3 replies
  • 0 likes

[ENHANCEMENT request] Artist name isnot displayed on lockscreen on adroid

Hello, On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen.It seems rare to me to display these to field instead of Artist and Track name (so artist name instead of album). I'm pretty sure ...

  • Regular
  • Hello,   On Android app (I don't remember it on iPhone version) only album and track name are displayed on the lockscreen. It seems rare to me to display these to field instead of Artist and ...
  • wispmax
  • Regular
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes

Going around in circles

Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to spotify home page, then back to Facebook! have del...

  • Newbie
  • Had a premium account and have changed my card details - since then my subscription has changed and when I try and subscribe to premium again it takes me back to Facebook loging page and then back to...
  • Joe
  • Community Legend
  • 290 Views
  • 2 replies
  • 0 likes
  • 290 Views
  • 2 replies
  • 0 likes

lost downloads/recovery...please help

Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone. Additionally I tried to re-download them and my downloads are stuck at 0%. Any help would be appreciated.

  • Regular
  • Just randomly, I opened up my Spotify and all my downloaded music in my playlist was gone.  Additionally I tried to re-download them and my downloads are stuck at 0%.  Any help would be app...
  • martina123
  • Newbie
  • 1642 Views
  • 6 replies
  • 0 likes
  • 1642 Views
  • 6 replies
  • 0 likes

Offline Mode needs to be online for a moment

Hello, i am quite new to spotify and have since yesterday a problem with the downloaded songs in the offline mode on my android device (S3 mini). I already cleared the cache, deinstalled spotify, deleted the /android/data/spotify folders and reinstal...

  • Gig Goer
  • Hello, i am quite new to spotify and have since yesterday a problem with the downloaded songs in the offline mode on my android device (S3 mini).   I already cleared the cache, deinstalled s...
  • Zoriel
  • Gig Goer
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Solved!! Spotify makes Samsung G3 4G shake

Hi GuysJust got a replacement Samsung Galaxy S3. I installed Spotify. It works fine, but includes a feature which makes the phone shake along with the bass. It is extremely annoying, and I cannot figure out how to turn it off. It does not happen with...

  • Casual Listener
  • Hi Guys Just got a replacement Samsung Galaxy S3. I installed Spotify. It works fine, but includes a feature which makes the phone shake along with the bass. It is extremely annoying, and I cannot...
  • Joe
  • Community Legend
  • 581 Views
  • 7 replies
  • 0 likes
  • 581 Views
  • 7 replies
  • 0 likes