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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

djim43

Visitor

108582 Views

26 replies

3 likes

  • 108582 Views
  • 26 replies
  • 3 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

219168 Views

140 replies

10 likes

Android
autoplay
bluetooth
  • 219168 Views
  • 140 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

574456 Views

79 replies

3 likes

  • 574456 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

vinylshrine

Music Fan

472690 Views

577 replies

40 likes

Account
Free
  • 472690 Views
  • 577 replies
  • 40 likes

Spotify premium account on two phones parallel

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is using the datavolume of both phones. Is that normal or c...

Casual Listener

Hi, I want to use my Premium Account on two different Samsung phones. But when I start streaming music on one phone of them, it's starting on the other one automatically in the backround and is usi...

Olfer

Casual Listener

1483 Views

3 replies

0 likes

  • 1483 Views
  • 3 replies
  • 0 likes

Same thing

Mines doing the same thing! Won't let me click on a specific song to play it!

Newbie

Mines doing the same thing! Won't let me click on a specific song to play it!

Taylor

Community Legend

458 Views

1 replies

0 likes

  • 458 Views
  • 1 replies
  • 0 likes

redownloading every time i turn my phone off and on again.

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

Visitor

Every time my phone dies or I turn it off and back on all of my music has to redownload causing my data usage to go through the roof. I pay for premium so why does this happen?

Peter__

Community Legend

368 Views

1 replies

0 likes

  • 368 Views
  • 1 replies
  • 0 likes

Solved!! music from sd card

Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this reason but have got free so want to use again

Casual Listener

Is it possible to transfer music already on my phone to my spotify premium to save me downloading them all again Am using Sony z1 Any help would be much appreciated stopped using spotify for this...

greeny1972

Casual Listener

1197 Views

6 replies

0 likes

  • 1197 Views
  • 6 replies
  • 0 likes

system freezes then resets.

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself. What are the steps you took to get to the error/issue? Ha...

Casual Listener

Description Please describe the problem While playing music, when i try to skip songs, my Spotify will freeze and become completely unresponsive. Phone will then freeze, and then reset itself.&...

460 Views

0 replies

0 likes

  • 460 Views
  • 0 replies
  • 0 likes

Deleting downloaded songs

Hi, I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly. For some reason about once a month Spotify decides to delete all my downloaded PLAYLISTS and it is very annoyin...

Gig Goer

Hi,    I have an LG g2 Sprint phone I have a about 1,000 songs downloaded and I do not have enough phone Internet to stream music constantly.    For some reason about once...

Peter__

Community Legend

471 Views

1 replies

0 likes

  • 471 Views
  • 1 replies
  • 0 likes

Solved!! What happens if I downgrade Spotify with songs downloaded to my phone already?

If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?

Casual Listener

If I downgrade my premium Spotify to the unpaid version, what will happen to the songs I've downloaded? Will they just become unavailable when I'm offline?

Peter__

Community Legend

2755 Views

2 replies

0 likes

  • 2755 Views
  • 2 replies
  • 0 likes

Mobile app problem?

I listened to an ad on Spotify on my computer saying that Spotify for your mobile app was now completely free and said "No more free trials", it said to update to the latest version and I can listen to music for free. I updated to the newest version,...

Casual Listener

I listened to an ad on Spotify on my computer saying that Spotify for your mobile app was now completely free and said "No more free trials", it said to update to the latest version and I can listen ...

Peter__

Community Legend

721 Views

3 replies

0 likes

  • 721 Views
  • 3 replies
  • 0 likes

Can't have tablet features in my tablet!

Hello.I've read that spotify for tablets has almost the same features than at the PC (with free account). However, I installed spotify in my tablet (Chinese model, android 4.0 and 7 inches ) and I can only do the same as spotify for android mobile ph...

Casual Listener

Hello. I've read that spotify for tablets has almost the same features than at the PC (with free account). However, I installed spotify in my tablet (Chinese model, android 4.0 and 7 inches ) and I ...

Peter__

Community Legend

1076 Views

6 replies

0 likes

  • 1076 Views
  • 6 replies
  • 0 likes

Spotify connect not seeing Pionner a1

Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp devices on my windows desktop and I made sure upnp wa...

Newbie

Im trying to stream from my LG G2 to my Pioneer A1 wireless speaker through spotify connect but for some reason the speaker does not show up under spotify connect. I can see the speaker under upnp de...

Peter__

Community Legend

790 Views

1 replies

0 likes

  • 790 Views
  • 1 replies
  • 0 likes

Roll-out connect functionality?

As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect functionality, and I'm dying to get it! I have the latest v...

Music Fan

As I understood the roll-out of the connect functionality will be gradually. Can anybody tell me how far this is and when it should be rolled-out to everybody? I still don't have the connect fu...

Daniel

Community Legend

1472 Views

5 replies

0 likes

Connect roll-out available
  • 1472 Views
  • 5 replies
  • 0 likes

The Track is Not Available, help?

Hi, So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly. I've never had a problem with the Spotify Android app, but recently, ever since I reinstalled the app, I've ...

Casual Listener

Hi, So I've been a Spotify Premium user for probably over a year now, with a valid, unexpired debit card paying the subscription fee monthly. I've never had a problem with the Spotify Android app...

kristennc

Casual Listener

3988 Views

6 replies

0 likes

  • 3988 Views
  • 6 replies
  • 0 likes

Track Not Available Error

Thanks for looking at my post... Alright, here is my issue. I have an HTC OneX phone running android. I have been a premium member for over a year if not two. My subscription is current. I only download tracks over wifi unless I am streaming a track ...

Visitor

Thanks for looking at my post...   Alright, here is my issue.  I have an HTC OneX phone running android.  I have been a premium member for over a year if not two.  My subscrip...

kristennc

Casual Listener

763 Views

1 replies

0 likes

  • 763 Views
  • 1 replies
  • 0 likes

Solved!! Android sound quality differs between local and downloaded music

I switched to a Samsung Galaxy Note 3 a few months ago and have since been generally pleased with my sound quality through my headphones. However, and I noticed this on my last phone too, the overall volume seems to be quieter and some of the levels ...

Casual Listener

I switched to a Samsung Galaxy Note 3 a few months ago and have since been generally pleased with my sound quality through my headphones. However, and I noticed this on my last phone too, the overall...

JP0le

Casual Listener

4631 Views

6 replies

0 likes

  • 4631 Views
  • 6 replies
  • 0 likes

BUG - missing play panel

About half the time after picking a song from a playlist, the panel showing the current track and play/pause doesn't appear at the bottom of the screen as it should. So there is no way to access the actual player screen.

Music Fan

About half the time after picking a song from a playlist, the panel showing the current track and play/pause doesn't appear at the bottom of the screen as it should. So there is no way to access the ...

Daniel

Community Legend

762 Views

2 replies

0 likes

  • 762 Views
  • 2 replies
  • 0 likes

SD Card Unexpected Unmounting Issue.

I have seen posts about other android devices having issues with the SD card randomly unmounting. I have had this issue for a couple of months now and notcing that spotify was always up when I would get the message that the SD card was unexpectedly u...

Casual Listener

I have seen posts about other android devices having issues with the SD card randomly unmounting.  I have had this issue for a couple of months now and notcing that spotify was always up when I ...

Foomanshu

Casual Listener

1145 Views

2 replies

0 likes

  • 1145 Views
  • 2 replies
  • 0 likes

Solved!! Sub Genre menu missing???

I had to facotry reset my phone. I got everything back up and running. I open spotify, go to Browse, ROCK. Then usually I can chosse the menu to open the list of sub-genres (Rock and Roll, Metal....) This option is not there? Anyone know how to get i...

Regular

I had to facotry reset my phone.  I got everything back up and running.  I open spotify, go to Browse, ROCK.  Then usually I can chosse the menu to open the list of sub-genres (Rock an...

nixie21

Regular

4475 Views

7 replies

0 likes

  • 4475 Views
  • 7 replies
  • 0 likes

When playing shuffle, it always plays the exact same list

I have a lottttt of albums on my Spotify account and when I play 'shuffle my music' on my Samsung Galaxy S4 (Android) it always plays just 2 cd's(always the same ones). Very very annoying, because I want to shuffle all of my cd's (obviously). It has ...

Newbie

I have a lottttt of albums on my Spotify account and when I play 'shuffle my music' on my Samsung Galaxy S4 (Android) it always plays just 2 cd's(always the same ones). Very very annoying, becau...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes