Spotify Connect, no devices appear

[erikapuku]

For a few months now, I'm generally not able to see any of my local speakers and speaker groups in Spotify. I have 6 speakers in my home (all Google devices) and several speaker groups. Usually, when I go to Connect, the device list is empty, as in the screenshot. Sometimes one device might appear. Sometimes several. Not a lot of consistency. I can use Assistant to tell Google to play something via a device on Spotify and that works, but I can't do it through the Spotify app. Help! This is what I use Spotify for 90% of the time and it just doesn't work. I'm able to see the devices just fine in YouTube Music. 

Plan

Premium family 

Country

USA

Device

Samsung S24 Ultra

Operating System

Android 14

[OscarDC]

Hey @erikapuku,

Thank you for reaching out to the Community about this.

This type of case is commonly related to some damaged cache stored on your device that might be affecting the proper behavior of the app. So in this case, and if you haven't tried before, we'd recommend performing a clean reinstall of the app by following the steps in this article. 

Also, since this could also be related with the network connection, would you mind resetting your router or trying a different Wi-Fi with your devices to see if it makes any difference? If you don't have another Wi-Fi network available, you can use a mobile data hotspot to test it. 

Lastly, include in your next response the Spotify version you're currently running to continue investigating the case.

We'll be on the lookout. 

[erikapuku]

This didn't work. Devices still appear and disappear at random. 

[Ivelina]

Thanks for the response @erikapuku.

To continue investigating, does this only happen on your phone or do you not see your speakers via Connect on another device as well (for example on a PC)? It'd be great if you could share if you've noticed when this behavior started and if it was after a specific event, as well as send us the Spotify version you're currently using.

Hope to hear from you soon 🙂

[pgedeon0]

Plan

Premium Individual

Country: USA

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Good Morning All!

I have a SONY SRS-X9. I used to be able to enjoy listening to music on it through my wifi network. About 2 weeks ago, SPOTIFY stopped seeing my speaker over the network even though the SONY Music Center still sees it. I think that SPOTIFY just dropped support for it without any advance notice. I still can play music through the aforementioned speaker through bluetooth, but I don't like it as the sound quality is inferior to that of wifi. Please, help out!

[BoerneRealtor]

I'm having the same issue and that solution did not work. My friend's Iphones can see my speaker (Samsung fridge with the screen) but my Galaxy S24 Ultra cannot. I recently got a replacement S24 Ultra and it cannot see the speaker either.

[Susan_GP]

Hi there @BoerneRealtor,

Thanks for your reply in this thread.

First up, make sure you try the recommendations we've already provided in this thread. Additionally, go to your Account Overview page and Sign out everywhere. And remove access to all the apps you've connected to your account from here. You can easily reconnect your apps anytime. Once done, log back in and check if that makes a difference.

You mention this happens on two different devices, so it's worth checking with a different account. To do so, log in with a different account from any of the devices you mentioned. It can be a relative or friend's account. 

Lastly, it's worth trying to reboot your modem/router. 

Let us know how that goes.

[Adamxlevy]

I am also having issues on my Samsung galaxy s24, it been a week or 2, it won't display spotify devices. My sonos devices have disappeared, and also, if I play through sonos I can get it to play spotidy, but it doesn't interrupt my spoiftu session on my phone. I have also being to my friends and their spotify shows all their zones but my phone doesn't, so it's not my home wifi  (which has been working for years) I've un-installed and reinstalled spotify. 

[Eni]

Hey there @Adamxlevy, 

Thanks for getting in touch about this here in the Community. 

Just to confirm, is it only the Sonos device that doesn't appear in the Connect list? Also, would you mind trying all the troubleshooting steps mentioned in this thread to see if they work for you? 

On another note, we'd like to know if the issue started after a specific event such as an update. 

Keep us posted.

[SolarEntropy]

Hi!

I am having the same issue. I've tried troubleshooting with the Sonos support for over an hour, restarted my router, reinstalled Spotify and Sonos app, emptied cache, reconnected to WiFi... Basically it's just my Spotify that doesn't work. Both on my phone and PC it doesn't show the Sonos speakers, however it does show the phone on my pc and vice versa, when both have the Spotify app open. But it doesn't show any of the speakers I want to use. This started a few months ago and basically got worse since it did sporadically show the speakers at the beginning, now never. 

Using an ASUS ZenFone 10 with android 14.

The Spotify connect option is obviously turned on...

[MihailY]

Hey @SolarEntropy,

Thanks for reaching out.

We're sorry to hear the issue persists after trying these troubleshooting steps. To investigate this further, can you let us know if you're able to start the playback on your speakers through the Sonos app? If yes, what do you see when you open the Connect menu in the Spotify app?

Also, you've mentioned that you've enabled Spotify Connect Control in the settings. Have you made sure that Local device visibility is also toggled on?

Keep us posted.

[JanJansen75]

I have the same issue. I can only see my own phone. No other devices like my Bluesound Powernode.

[JanJansen75]

By the way; I have a Galaxy S24 and both Spotify Connect Control and Local device visibility are enabled

[sgrlalives]

Anyone having this problem can just use the Google Home app to cast the music to a tv or device... Spotify still hasn't fixed this and should have a detect device button in its app cause every other app cast except there's on android.  It only worked for a few days

 

 

[OscarDC]

Hey folks,

Thank you for your messages.

In order to look into this further with the relevant team, would you mind confirming the troubleshooting you've tried so far? If you haven't tried yet, we'd recommend performing a clean reinstall of the app by following the steps mentioned in this article. 

Also, include in your next response the following info:

- Your device info (make/model) and OS version

- Exact Spotify version

We'll be on the lookout.

[sgrlalives]

1. I have cleared the data. The tried to use Spotify. Still same issue
2. I have completely un-installed it. Then reinstalled. Device still
didn't show up. Same problem.

Just started happening these last few weeks or so


version 9.0.2.459

[Kris35]

Samsung galaxy s24 android 14-11

Reinstalled app, relogged in to Version 9.0.2.459. Same issue. cannot see other devices

[Novy]

Hey @sgrlalives,

Thanks for getting back to us with this info! 

@JanJansen75, make sure to send the previously requested info so we can check this out. 

Keep us posted.

[Eeyorebird1]

I'm having the same problem.  I have a family plan and I signed into another account on the same device and I can see all my devices.  I tried reinstalling, signing out and back in, clearing cache and nothing seems to work.

[Haluxl63]

The same here. Spotify doesnt see the Sonos speakers, but Sonos shows them. Some speakers are connected via ethernet, some via wifi. Spotify is installed on Win, iOS and Android.