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Spotify Deletes My Downloaded Songs

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Spotify Deletes My Downloaded Songs

Spotify freezing and deleting my downloaded songs at randomly times.
It just stop playing at next song and do whatever I want it never plays. And after that whenever I restart the app / phone or just quit the app, when I re-open app it seems there's no songs downloaded.
I using Premium Spotify for over 1 year and that problem stills for 6 - 7 months.
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Hey @sergin94!

 

Welcome to the Spotify Community.

 

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps

 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

 

Let us know how you get on.
Maria_BModerator
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“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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1 Reply
Marked as solution

Hey @sergin94!

 

Welcome to the Spotify Community.

 

In this case, we think that the cache of your devices might be duplicated and this could be causing the issue. To fix this up, please remove all your offline devices over here. Then, reinstall the app following these simple steps

 

This should fix the issue, but you need to remove the offline device before you reinstall the app. Keep in mind that you'll have to re-sync all your offline music once again.

 

Let us know how you get on.
Maria_BModerator
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
 
“The music is not in the notes, but in the silence in between.” – Wolfgang Amadeus Mozart

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