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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 847030 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 847030 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16163 Views
  • 3 replies
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  • 16163 Views
  • 3 replies
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Re volume

I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum volume on both phones. Thanks in advance

  • Newbie
  • I used to have a Samsung galaxy s5 untill I bought a Huawei p9. Spotify played music louder on the s5. How can I increase the volume on the Huawei p9. Just to be clear I'm referring to the maximum vo...
  • 98 Views
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Superuser Contribution Re-download playlist after turn off the phone

Hi....Every time that i restart my phone or even shut down I have to re-download all the musics........Storage:sd cardIs that right?

  • Casual Listener
  • Hi.... Every time that i restart my phone or even shut down I have to re-download all the musics........ Storage:sd card Is that right?
  • Maria_B
  • Moderator
  • 204 Views
  • 1 replies
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  • 204 Views
  • 1 replies
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No option to "send to"

When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.

  • Newbie
  • When trying to send a song to another spotify user, I get no option to "send to." Only a "share." When I try clicking share, there is no spotify option; only to send via email, message, etc.
  • yardsailor
  • Newbie
  • 435 Views
  • 2 replies
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  • 435 Views
  • 2 replies
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Solved!! How to disable the volume warning

HI, I have a Samsung galaxy S4 with spotify installed. I can't believe this question isn't in this community yet but how do I disable this annoying volume warning? If I didn't care the first 600 times it told me then I dont care now. I'm well aware o...

  • Newbie
  • HI,  I have a Samsung galaxy S4 with spotify installed.   I can't believe this question isn't in this community yet but how do I disable this annoying volume warning?  If I didn't ca...
  • xsmartkillx
  • Newbie
  • 13328 Views
  • 4 replies
  • 1 likes
  • 13328 Views
  • 4 replies
  • 1 likes

TOTALMENTE CHEIO

Ola, sou assinante premiumusava o SPotify em um moto g2, e passei para o moto g3.No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline. Ocorre, que no moto g3, aparece a mensagem que minha biliboteca esta totalmente cheia e...

  • Newbie
  • Ola,    sou assinante premium usava o SPotify em um moto g2, e passei para o moto g3. No moto g2, exclui o aplicativo, por conseguinte, todas musicas baixadas offline.   Ocorre, ...
  • 291 Views
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  • 1 likes
  • 291 Views
  • 0 replies
  • 1 likes

Playback gets interrupted because WIN6KV9A is supposedly playing back on my family account

Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account.This device/host name does not exist in my environment. I have a premium family account and other than me, there is...

  • Visitor
  • Since a few months, playback on my Android and Desktop player keeps interrupting because of another device supposedly using my account. This device/host name does not exist in my environment. I have...
  • itu_
  • Community Legend
  • 323 Views
  • 7 replies
  • 0 likes
  • 323 Views
  • 7 replies
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interference between devices

Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10). To give a little background to the issue, here we go:I work in ...

  • Newbie
  • Just a moment ago i noticed a strange thing, im logged on with my Spotify account on several devices, the ones i have in mind right now is my phone (honor7) and my work computer (win10).  &nbsp...
  • 303 Views
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  • 303 Views
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Problema almacenamiento sd

Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!

  • Newbie
  • Tengo un problema, supuestamente tengo mis canciones descargadas en la tarjeta sd. Pero me siguen apareciendo en la memoria interna.. Porque sera ?!
  • 188 Views
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  • 188 Views
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Playlist radio completely different from Playlist

I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **bleep**?

  • Newbie
  • I have a favorite house music Playlist with around 50 songs on it. I usually listen to the radio based on this Playlist but today, for no reason, the radio station turned into heavy metal only. **ble...
  • 132 Views
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  • 132 Views
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Band locked in Mixtape

Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings

  • Newbie
  • Hello, Sry for my bad English, I have a problem Though my mixtabe belonged and connected there unintentionally a band, can I make this undo? Greetings 
  • 138 Views
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  • 138 Views
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Superuser Contribution Too much Bowie

I've been trying to play several playlists, radio stations and artists today from an Android phone. My problem is that when I start it, it will play one song from that selection and every song following that one is David Bowie. On all of them. I like...

  • Casual Listener
  • I've been trying to play several playlists, radio stations and artists today from an Android phone. My problem is that when I start it, it will play one song from that selection and every song follow...
  • JonC5627
  • Casual Listener
  • 185 Views
  • 2 replies
  • 0 likes
  • Android
  • 185 Views
  • 2 replies
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BUG: Filter button missing

A couple of weeks ago, there was an update, which resulted in the following behavior:When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the filter button, I need scroll down a bit, click on a rand...

  • Newbie
  • A couple of weeks ago, there was an update, which resulted in the following behavior: When I'm looking at any artist's album section, swiping down won't show the filter button! To get to see the fil...
  • 99 Views
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  • 99 Views
  • 0 replies
  • 0 likes

playlists using artist explorer

hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing all the artists i liked, and clicked "finish" as in...

  • Newbie
  • hi, i am new to spotify. after i installed the app, and signed up, it had me search for artists and choose ones i liked (i believe this is called "artist explorer"). after i spent some time choosing ...
  • 124 Views
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  • 124 Views
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Superuser Contribution A problem with downloaded songs

Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes it stops, and when I touch play again nothing happens, ...

  • Casual Listener
  • Hi, I have a Huawei Y5II with Android 5.1 and Spotify version 7.7.0.1179 armV7. My problem is with the music I download, when I start the off-line mode, some music starts and after a few minutes...
  • ROA-0796
  • Casual Listener
  • 166 Views
  • 2 replies
  • 0 likes
  • 166 Views
  • 2 replies
  • 0 likes

Voice command to play album only plays top songs

Voice command on Android to play an album (Ok Google > Play the album (album name) by (artist name) on Spotify) results in only the top songs (I think) being played. I want to hear THE ALBUM with the songs IN ORDER. I don't know why this seems to be ...

  • Newbie
  • Voice command on Android to play an album (Ok Google > Play the album (album name) by (artist name) on Spotify) results in only the top songs (I think) being played.  I want to hear THE ALBUM...
  • 247 Views
  • 0 replies
  • 1 likes
  • 247 Views
  • 0 replies
  • 1 likes

Missing push notifications

I dont receive push notifications in my device, I check all of them on and I have app notifications enabled but there is no notification in my phone just in my email...

  • Visitor
  • I dont receive push notifications in my device, I check all of them on and I have app notifications enabled but there is no notification in my phone just in my email...
  • 131 Views
  • 0 replies
  • 1 likes
  • 131 Views
  • 0 replies
  • 1 likes

lost my downloaded musics

I have formated my cellphone, so i installed spotify again, and after that my download musics who were in the sd card get disappeared. But the space used by the downloaded songs in the sd is occupied yet. So i have to download it all again, occupying...

  • Newbie
  • I have formated my cellphone, so i installed spotify again, and after that my download musics who were in the sd card get disappeared. But the space used by the downloaded songs in the sd is occupied...
  • 76 Views
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  • 76 Views
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La reproducción con conexión no es fluida

Tengo un Sony Xperia Z2 con Android 6.0.1 y tengo cuenta premium de Spotify. El problema de la aplicación es que cualquier playlist no se reproduce fluidamente, es decir, cuando se termina una canción, la próxima no inicia aunque esté en modo "play",...

  • Newbie
  • Tengo un Sony Xperia Z2 con Android 6.0.1 y tengo cuenta premium de Spotify. El problema de la aplicación es que cualquier playlist no se reproduce fluidamente, es decir, cuando se termina una canció...
  • 80 Views
  • 0 replies
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  • 80 Views
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Login on Spotify app

So I downloaded the Spotify app and when I tried login in with mi Facebook account it would tell me unable to login even though everything was correct, then I tried my username and it wouldn't work either.

  • Newbie
  • So I downloaded the Spotify app and when I tried login in with mi Facebook account it would tell me unable to login even though everything was correct, then I tried my username and it wouldn't work e...
  • 125 Views
  • 0 replies
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  • 125 Views
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Superuser Contribution Local files do not work

I want to start by saying that I did everything possible and still can not download the local files from my PC to my android.Months ago, I didn't have problem downloading songs that did not exist in Spotify, but now that I changed my phone, I cannot ...

  • Casual Listener
  • I want to start by saying that I did everything possible and still can not download the local files from my PC to my android. Months ago, I didn't have problem downloading songs that did not exist i...
  • aberry9036
  • Music Fan
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes