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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5849 Views

0 replies

7 likes

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chromecast group audio

Hi,I use chromecast group audio. It's perfect with Google music, SoundCloud...On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract...Plz, help us. It make too long time...Nicolas

Newbie

Hi, I use chromecast group audio. It's perfect with Google music, SoundCloud... On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract... Plz, help us....

206 Views

0 replies

0 likes

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"Loading..." infinity

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it.Same problem on Windows10

Casual Listener

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it. Same problem on Windows10

267 Views

0 replies

0 likes

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Low performing solved by removing local data

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was solved when I removed the 6 gigas of music I had in ...

Casual Listener

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was s...

326 Views

0 replies

0 likes

Android
Search
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Solved!! "Go online to download" Except, I have.

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I've downloaded what I want. I go to play a song on my...

Casual Listener

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I'v...

rowrowrowyerboa

Casual Listener

4935 Views

2 replies

0 likes

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HOW DO I SAVE ALL SONGS IN AN ALBUM AT ONCE?

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs? If not, you guys should implement it because it's boring and slow to save them one by on...

Visitor

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs?   If not, you guys should impl...

user-removed

Not applicable

1175 Views

2 replies

0 likes

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Where is the Menu button?

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it.Supposedly it's in the top left but I haven't found it... if someone could help me that'd be great!

Casual Listener

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it. Supposedly it's in the top left but I haven't found ...

lissyangel19

Casual Listener

16434 Views

2 replies

2 likes

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Music data wont delete

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninstalled the app and re downloaded it, but every time ...

Newbie

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninst...

Joe

Community Legend

361 Views

1 replies

0 likes

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Suggested Songs keep playing

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, non-stop. Even for Spotify free, this is excessive. I...

Visitor

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, no...

342 Views

0 replies

0 likes

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Android Wear 2.0 App, gave up waiting started making it myself.

Have been waiting for a proper Android Wear app update for a while but since there doesn't seem to be any update anytime soon I decided to make it myself. It's a standalone app for Android Wear 2.0 that supports the following 3 modes:Spotify ConnectN...

Regular

Have been waiting for a proper Android Wear app update for a while but since there doesn't seem to be any update anytime soon I decided to make it myself.   It's a standalone app for Android W...

Joe

Community Legend

2804 Views

5 replies

9 likes

android wear
wear
Wearable technology
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Solved!! Inconsistent volumes across tracks

Hello,I've noticed in the past two weeks or so, the volume levels across tracks have not been consistent. This is also happening between tracks on a single album that play at a consistent volume on the Android media player. Because of this I'm convin...

Gig Goer

Hello, I've noticed in the past two weeks or so, the volume levels across tracks have not been consistent. This is also happening between tracks on a single album that play at a consistent volume ...

hotnspicyyyyyy

Roadie

6794 Views

5 replies

0 likes

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Old Spotify Client appearing on Samsung J3

Hello, On my friend's new Samsung J3 a much, much older version of Spotify is appearing. It has no music codes or anything. I can't share playlists with her either. It has mixes instead of playlist, and whne every she shares a playlist with me it app...

Casual Listener

Hello,  On my friend's new Samsung J3 a much, much older version of Spotify is appearing. It has no music codes or anything. I can't share playlists with her either. It has mixes instead of pla...

Joe

Community Legend

519 Views

3 replies

0 likes

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Playlist ending early

So my playlist is constantly ending before it has played all the songs on the list. Does anyone know how to fix this? It has been happening for most of the 2 years I have had spotify.

Casual Listener

So my playlist is constantly ending before it has played all the songs on the list. Does anyone know how to fix this? It has been happening for most of the 2 years I have had spotify.

hotnspicyyyyyy

Roadie

672 Views

3 replies

0 likes

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Problemas con la app

Buenas tardes, disculpe he tenido problemas con la app, tales que la versión es inestable en mi dispositivo el cual es un LG G3 la aplicación se detiene a cada rato y la música se detiene.

Newbie

Buenas tardes, disculpe he tenido problemas con la app, tales que la versión es inestable en mi dispositivo el cual es un LG G3 la aplicación se detiene a cada rato y la música se detiene.

231 Views

0 replies

0 likes

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spotify keeps deleting my downloaded music

hispotify keeps deleting my musica few weeks back it just deleted half, i downloaded it agaon, all was finetwo days ago it deleted all my downloaded songs but one (yay)i dont have wifi at home so today i went into uni and downloaded all my 3200 songs...

Music Fan

hi spotify keeps deleting my music a few weeks back it just deleted half, i downloaded it agaon, all was fine two days ago it deleted all my downloaded songs but one (yay) i dont have wifi at hom...

Lifeloverr

Music Fan

525 Views

2 replies

0 likes

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Music Suddenly Stops

Hi,I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happen again and again, until I restart the phone. It will t...

Visitor

Hi, I am experiencing an issue with Spotify: my music suddenly stops playing. When I go to resume the song, I have to start it from the beginning. After restarting the song, the problem will happe...

user-removed

Not applicable

10119 Views

15 replies

2 likes

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Spotify opens and starts playing after phone call

I just upgraded to premium. Ever since then, if I take a phone call, or miss a phone call... The spotify app opens and just starts playing. It isn't previously open, or running in the background necessarily. It's very disruptive and actually startles...

Newbie

I just upgraded to premium. Ever since then, if I take a phone call, or miss a phone call... The spotify app opens and just starts playing. It isn't previously open, or running in the background nece...

BMM194

Newbie

28707 Views

11 replies

27 likes

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Samsung Gear App no longer available?

I've searched for over an hour here and on Google and didn't find anything about this.I just got a Gear S2 I live in USA but the app is nowhere to be found.At first it was there but said no longer available when I tried to download. Now it doesn't ev...

Newbie

I've searched for over an hour here and on Google and didn't find anything about this. I just got a Gear S2 I live in USA but the app is nowhere to be found. At first it was there but said no l...

490 Views

0 replies

1 likes

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Won't download when connected to wifi

Hi I cannot download songs when connected to wifi. It displays the message "go to settings to download using cellular" I am definitely wifi connected and have experimented with turning the cellular download option on and off and turning mobile data o...

Casual Listener

Hi I cannot download songs when connected to wifi. It displays the message "go to settings to download using cellular" I am definitely wifi connected and have experimented with turning the cellular d...

peter_xxx

Regular

45395 Views

23 replies

11 likes

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Galaxy s8+ spotify pause randomly

Hello i use my new Galaxy S8+ and i got an issue during the listening. Spotify just pause the song randomly I have to skip or restart the song to continue my listening.I have put spotify app in the battery saving exclusion like I read in other post b...

Regular

Hello i use my new Galaxy S8+ and i got an issue during the listening. Spotify just pause the song randomly I have to skip or restart the song to continue my listening. I have put spotify app in t...

Wonkza

Newbie

11156 Views

11 replies

1 likes

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Superuser Contribution Opçao de armazenamento no cartao sd sumiu.

A opçao de salvar os downloads no cartao sd sumiu das configuraçoes oque eu faço ?

Casual Listener

A opçao de salvar os downloads no cartao sd sumiu das configuraçoes oque eu faço ?

user-removed

Not applicable

568 Views

1 replies

0 likes

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