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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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0 replies

7 likes

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Downloaded songs are in my storage, but Spotify won't show them

I am traveling through Australia right now with my 3000 downloaded songs and my downloaded songs are not available anymore. I got logged off randomly and when I log back in I don't have any songs more available off line. I don't have wifi available f...

Music Fan

I am traveling through Australia right now with my 3000 downloaded songs and my downloaded songs are not available anymore. I got logged off randomly and when I log back in I don't have any songs mor...

Nimnim94

Newbie

3402 Views

5 replies

1 likes

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Descargas se borran

Tengo un huawei honor 8 y estoy teniendo el molesto problema de que descargo algún álbum y horas después de haberlo escuchado offline, busco en la biblioteca y se ha borrado, teniendo así que volver a descargar todo de nuevo!!! Mi teléfono corre con ...

Casual Listener

Tengo un huawei honor 8 y estoy teniendo el molesto problema de que descargo algún álbum y horas después de haberlo escuchado offline, busco en la biblioteca y se ha borrado, teniendo así que volver ...

Jacob

Community Legend

566 Views

1 replies

0 likes

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"Back 15s" on the quick access menu is not working as intended

The button that rewinds 15s, available when listening Podcasts since the last update, is actually SKIPPING 15s, the "skip 15s" button is working as intended. I've loved this update but its simply ridiculous that such a glaring error made it's way to ...

Newbie

The button that rewinds 15s, available when listening Podcasts since the last update, is actually SKIPPING 15s, the "skip 15s" button is working as intended. I've loved this update but its simply rid...

315 Views

0 replies

0 likes

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Superuser Contribution [ALL PLATFORMS] Spotify Premium is a joke... why isn't Spotify doing anything about it?

I've loved Spotify Free on the desktop for quite some time now, so I finally decided to purchase Spotify Premium. Each day that goes by using it, I discover more nuances and hassles due to poor design and lack of features. After searching through the...

Regular

I've loved Spotify Free on the desktop for quite some time now, so I finally decided to purchase Spotify Premium.  Each day that goes by using it, I discover more nuances and hassles due to...

Joe

Community Legend

2705 Views

3 replies

6 likes

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  • 3 replies
  • 6 likes

Can't share to tumblr

Posting to Tumblr used to be easy and sharing from the spotify app directly to tumblr would create a post with a legible and user friendly box with the song title and album art and whatnot and now when i share to tumblr after my app updated, it just ...

Newbie

Posting to Tumblr used to be easy and sharing from the spotify app directly to tumblr would create a post with a legible and user friendly box with the song title and album art and whatnot and now wh...

jdbpogo

Newbie

1246 Views

1 replies

0 likes

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[Android] Auto Shuffle that cant be stopped is a deal breaker.

I am over 40 and the reason I use Spotify and pay for my interested family members is due to actual albums available. Real musicians record an album, not a single with help from a producer to please the label and generate sales of **bleep**. Just now...

Newbie

I am over 40 and the reason I use Spotify and pay for my interested family members is due to actual albums available. Real musicians record an album, not a single with help from a producer to please ...

558 Views

0 replies

0 likes

Android
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Superuser Contribution Stuck on an Ad

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

Newbie

My playlist won't play, because a KFC ad won't let it. I'm stuck on this ad and can't listen to music anymore.

user-removed

Not applicable

398 Views

1 replies

1 likes

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Não estou conseguindo passar as musicas baixadas para o armazenamento externo SD

Sou assinante Premium e costumo baixar as musicas para o armazenamento externo, ou seja no cartão de memoria do meu celular, ja que o meu celular não possui espaço suficiente. Mas eu atualizei o meu app no dia 31/05/2017 para sua ultima versão e sumi...

Newbie

Sou assinante Premium e costumo baixar as musicas para o armazenamento externo, ou seja no cartão de memoria do meu celular, ja que o meu celular não possui espaço suficiente. Mas eu atualizei o...

270 Views

0 replies

0 likes

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Superuser Contribution Losing Downloads to Micro SD

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there for a few days and then randomly will undownload it...

Newbie

I don't have enough space on my device to download all the music I want to, so I keep trying to save it to my SD card which has over 100 GB free. Everytime I do so it will download and will be there ...

Petya

Community Legend

1585 Views

3 replies

2 likes

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Superuser Contribution Shuffle wont disable

How can I disable the shuffle feature? I want to play an album from 1st song to the last, not jump randomly between the songs. There is a shuffle feature toggler, but it works only about 1 time out of 20. Can someone fix the problem? BTW. Where is sp...

Visitor

How can I disable the shuffle feature? I want to play an album from 1st song to the last, not jump randomly between the songs. There is a shuffle feature toggler, but it works only about 1 time out o...

user-removed

Not applicable

1122 Views

2 replies

0 likes

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"Watch now" button rarely shows when the "30 minutes of ad-free music" sound byte comes on

Hello Spotify Android Team, On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 minutes of add free music" sound byte rarely shows.In an effort to g...

Casual Listener

Hello Spotify Android Team,   On my Android Samsung Galaxy S5, the button referenced by the "Tap now to receive 30 minutes of ad free music... no really, tap now and you'll receive 30 min...

FrankensteinTJ

Casual Listener

1736 Views

2 replies

0 likes

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How can I find suggestions in the Discover section based on a particular artist I like?

For example, in the Discover section, I can see suggestions based on some of the artists I listened to. There's "Because you listened to Mike Oldfield", "Similar to The Beatles", "Suggested for you based on Porcupine Tree" etc there, but with this ac...

Casual Listener

For example, in the Discover section, I can see suggestions based on some of the artists I listened to. There's "Because you listened to Mike Oldfield", "Similar to The Beatles", "Suggested for you b...

tarekspotified

Casual Listener

1154 Views

4 replies

1 likes

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Why i haven't daily mix on my account?

Hiim usuing Spotify on my Android device and also on my desktop but i havn't "my daily mix" in my account.how do i active that on my account ? thanks

Casual Listener

Hi im usuing Spotify on my Android device and also on my desktop but i havn't "my daily mix" in my account. how do i active that on my account ? 😞 thanks

rohammm

Casual Listener

1308 Views

2 replies

0 likes

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Solved!! Android app deleting downloads each time

Hi all, Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices. I download a playlist or an album on my android app and when I stop to listening to music and st...

Casual Listener

Hi all,   Since a few days, my android app insists on deleting my downloads. I have checked my spotify account from the web and I have not offline devices.   I download a play...

Akuyi

Casual Listener

4109 Views

10 replies

0 likes

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  • 10 replies
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Superuser Contribution samsung s6 edge con denon avr s710w

ayuda.. de repente mi teléfono ya no reconoció mi aparato denon avr s710w al momento de querer reproducir música en spotify, antes si podía... no lo veo en dispositivos disponibles y ambos están bajo la misma red.. que puede ser?

Newbie

ayuda.. de repente mi teléfono ya no reconoció mi aparato denon avr s710w al momento de querer reproducir música en spotify, antes si podía... no lo veo en dispositivos disponibles y ambos están bajo...

user-removed

Not applicable

1078 Views

1 replies

0 likes

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Losing my downloads

Hi For some reason everytime I download music onto my phone it works fine then all of a sudden it gets wiped from my phone. This is very annoying and I have absolutely no idea why it happens. Please could someone help I see lots of people seem to hav...

Casual Listener

Hi For some reason everytime I download music onto my phone it works fine then all of a sudden it gets wiped from my phone. This is very annoying and I have absolutely no idea why it happens. Please ...

hotnspicyyyyyy

Roadie

1676 Views

3 replies

0 likes

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Equalizer not showing up on new phone

I use to have a Samsung phone and I switched to LG. On the Sansung I had the option to an equalizer where as the LG I don't have that option.

Newbie

I use to have a Samsung phone and I switched to LG. On the Sansung I had the option to an equalizer where as the LG I don't have that option. 

Joe

Community Legend

675 Views

1 replies

0 likes

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Volume steps too big

Hy everybodyi often listen Spotify with my Denon Heos System. Unfortunately are the Step Sizes too big. If the music is too quite you press @ the phone one step louder, its already too loud.Please make smaller steps...

Newbie

Hy everybody i often listen Spotify with my Denon Heos System. Unfortunately are the Step Sizes too big. If the music is too quite you press @ the phone one step louder, its already too loud. Ple...

1771 Views

0 replies

26 likes

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Back music not working by earphone button in Motorola Moto Maxx cellphone

Hi! I don't know it this option in Spotify because it's never worked for me. But a friend mine show me the option working perfectly, and it's very helpful, but don't work in my cellphone.Somebody help me?

Casual Listener

Hi! I don't know it this option in Spotify because it's never worked for me. But a friend mine show me the option working perfectly, and it's very helpful, but don't work in my cellphone. Somebody h...

marcoos_nike

Casual Listener

739 Views

2 replies

0 likes

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