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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5390 Views

0 replies

6 likes

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Downloaded songs disappeared after automatic logout in Cuba. Songs are still taking up storage.

So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged out and cannot connect because there is no Internet.S...

Casual Listener

So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged ou...

frederii

Casual Listener

1891 Views

2 replies

0 likes

Android
cuba
oneplus 2
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  • 2 replies
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Solved!!Superuser Contribution Mixtape

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone?Thx

Casual Listener

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone? Thx

user-removed

Not applicable

458 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Spotify not recognizing offline songs

Hi, I'm having an issue where I download songs (in extreme quality) to be heard offline and then all of a sudden some day they all "disappear". When I look at where to store the songs it shows like the space in the sd card is actually being used so t...

Regular

Hi,   I'm having an issue where I download songs (in extreme quality)  to be heard offline and then all of a sudden some day they all "disappear". When I look at where to store the songs ...

eduardo0

Regular

1450 Views

2 replies

1 likes

Android
  • 1450 Views
  • 2 replies
  • 1 likes

Import local files

Hi, everyone.I'm having some troubles to import songs of my cellphone to listen on Spotify.In my app there isn't the option to import the local files and I don't know what to do.I tried to update many times the app, and, even doing this, I can't have...

Newbie

Hi, everyone. I'm having some troubles to import songs of my cellphone to listen on Spotify. In my app there isn't the option to import the local files and I don't know what to do. I tried to upda...

Joe

Community Legend

407 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Sena support?

I just got a Sena 10S for my Motorcycle Helmet, but I can't play music from spotify through it. I'm using a Google Pixel XL currently running 7.1.2. Any ideas?

Newbie

I just got a Sena 10S for my Motorcycle Helmet, but I can't play music from spotify through it.   I'm using a Google Pixel XL currently running 7.1.2.   Any ideas?

843 Views

0 replies

0 likes

  • 843 Views
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Songs missing and out of order when playing album in Android Auto

Here's my setup: Google Pixel XL running latest Android update, latest Spotify app, and using Android Auto in a new 2017 Honda Civic. My issue: when playing a downloaded album in Spotify on my phone, all tracks appear and the songs play in order. How...

Casual Listener

Here's my setup: Google Pixel XL running latest Android update, latest Spotify app, and using Android Auto in a new 2017 Honda Civic.   My issue: when playing a downloaded album in Spotify on ...

Joe

Community Legend

1308 Views

5 replies

0 likes

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  • 5 replies
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Spotify don't read sd card

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

Casual Listener

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

henkjan-spot

Casual Listener

937 Views

8 replies

0 likes

  • 937 Views
  • 8 replies
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chromecast group audio

Hi,I use chromecast group audio. It's perfect with Google music, SoundCloud...On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract...Plz, help us. It make too long time...Nicolas

Newbie

Hi, I use chromecast group audio. It's perfect with Google music, SoundCloud... On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract... Plz, help us....

201 Views

0 replies

0 likes

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"Loading..." infinity

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it.Same problem on Windows10

Casual Listener

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it. Same problem on Windows10

262 Views

0 replies

0 likes

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Low performing solved by removing local data

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was solved when I removed the 6 gigas of music I had in ...

Casual Listener

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was s...

323 Views

0 replies

0 likes

Android
Search
  • 323 Views
  • 0 replies
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Solved!! "Go online to download" Except, I have.

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I've downloaded what I want. I go to play a song on my...

Casual Listener

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I'v...

rowrowrowyerboa

Casual Listener

4927 Views

2 replies

0 likes

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HOW DO I SAVE ALL SONGS IN AN ALBUM AT ONCE?

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs? If not, you guys should implement it because it's boring and slow to save them one by on...

Visitor

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs?   If not, you guys should impl...

user-removed

Not applicable

1173 Views

2 replies

0 likes

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Where is the Menu button?

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it.Supposedly it's in the top left but I haven't found it... if someone could help me that'd be great!

Casual Listener

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it. Supposedly it's in the top left but I haven't found ...

lissyangel19

Casual Listener

16401 Views

2 replies

2 likes

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Music data wont delete

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninstalled the app and re downloaded it, but every time ...

Newbie

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninst...

Joe

Community Legend

356 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Suggested Songs keep playing

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, non-stop. Even for Spotify free, this is excessive. I...

Visitor

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, no...

337 Views

0 replies

0 likes

  • 337 Views
  • 0 replies
  • 0 likes

Android Wear 2.0 App, gave up waiting started making it myself.

Have been waiting for a proper Android Wear app update for a while but since there doesn't seem to be any update anytime soon I decided to make it myself. It's a standalone app for Android Wear 2.0 that supports the following 3 modes:Spotify ConnectN...

Regular

Have been waiting for a proper Android Wear app update for a while but since there doesn't seem to be any update anytime soon I decided to make it myself.   It's a standalone app for Android W...

Joe

Community Legend

2794 Views

5 replies

9 likes

android wear
wear
Wearable technology
  • 2794 Views
  • 5 replies
  • 9 likes

Solved!! Inconsistent volumes across tracks

Hello,I've noticed in the past two weeks or so, the volume levels across tracks have not been consistent. This is also happening between tracks on a single album that play at a consistent volume on the Android media player. Because of this I'm convin...

Gig Goer

Hello, I've noticed in the past two weeks or so, the volume levels across tracks have not been consistent. This is also happening between tracks on a single album that play at a consistent volume ...

hotnspicyyyyyy

Roadie

6763 Views

5 replies

0 likes

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Old Spotify Client appearing on Samsung J3

Hello, On my friend's new Samsung J3 a much, much older version of Spotify is appearing. It has no music codes or anything. I can't share playlists with her either. It has mixes instead of playlist, and whne every she shares a playlist with me it app...

Casual Listener

Hello,  On my friend's new Samsung J3 a much, much older version of Spotify is appearing. It has no music codes or anything. I can't share playlists with her either. It has mixes instead of pla...

Joe

Community Legend

515 Views

3 replies

0 likes

  • 515 Views
  • 3 replies
  • 0 likes

Playlist ending early

So my playlist is constantly ending before it has played all the songs on the list. Does anyone know how to fix this? It has been happening for most of the 2 years I have had spotify.

Casual Listener

So my playlist is constantly ending before it has played all the songs on the list. Does anyone know how to fix this? It has been happening for most of the 2 years I have had spotify.

hotnspicyyyyyy

Roadie

658 Views

3 replies

0 likes

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Problemas con la app

Buenas tardes, disculpe he tenido problemas con la app, tales que la versión es inestable en mi dispositivo el cual es un LG G3 la aplicación se detiene a cada rato y la música se detiene.

Newbie

Buenas tardes, disculpe he tenido problemas con la app, tales que la versión es inestable en mi dispositivo el cual es un LG G3 la aplicación se detiene a cada rato y la música se detiene.

228 Views

0 replies

0 likes

  • 228 Views
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