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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Spotify is extremely laggy on Huawei P8 Lite

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't stop, as if the whole system freezes. It takes aroun...

Regular

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't s...

user-removed

Not applicable

1165 Views

1 replies

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[FALSE ALARM]: Low quality (tinny voice) while on roaming mobile data (in Europe)

Oops, forgot to close/update this one. Turns out my earphones were broken! I'm currently traveling through Europe (I'm an Australian resident). Because I'm with Vodafone, I get a good deal on roaming and data limit is not an issue for me, also I get ...

Casual Listener

Oops, forgot to close/update this one. Turns out my earphones were broken! 😄   I'm currently traveling through Europe (I'm an Australian resident). Because I'm with Vodafone, I get a good dea...

478 Views

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Superuser Contribution accidentally eliminated a song

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a way to see the chronology, help!

Newbie

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a...

user-removed

Not applicable

347 Views

1 replies

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Downloading app

I have android kitkat 4.4.2 and it says my device isnt compatible for the download.P.s im using vpn because its not available in my country

Casual Listener

I have android kitkat 4.4.2 and it says my device isnt compatible for the download. P.s im using vpn because its not available in my country

544 Views

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Solved!! Spotify stops playing when I make a phone call but doesn't resume afterwards

Hi,When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that?Thanks,Erez

Casual Listener

Hi, When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that? Thanks, Erez

Nic9999

Casual Listener

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(Bug) Spotify won't not shuffle

I don't know how to say that better.Trying to listen to a playlist with albums in track order an is the most frustrating thing in the world. It will not work. Shuffles every time no matter what. Shuffle is definitely toggled off. Restarted the device...

Casual Listener

I don't know how to say that better. Trying to listen to a playlist with albums in track order an is the most frustrating thing in the world. It will not work. Shuffles every time no matter what. Sh...

C_Notch

Casual Listener

660 Views

4 replies

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Suggested Songs???

So this evening, after a long day, I wanted to relax in the hotel to some Beatles. So I put on Sgt. Pepper's Lonely Hearts Club Band. About 2 songs in, Spotify decided to be helpful and suggest other Beatles songs from albums I didn't want to listen ...

Newbie

So this evening, after a long day, I wanted to relax in the hotel to some Beatles. So I put on Sgt. Pepper's Lonely Hearts Club Band. About 2 songs in, Spotify decided to be helpful and suggest other...

Joe

Community Legend

357 Views

1 replies

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Listen Music And Play a Game

How can i listen a music and Play a game like Yugi-Oh Fiel Links, or Injustice, até same time? When i start a game, The music stop!

Newbie

How can i listen a music and Play a game like Yugi-Oh Fiel Links, or Injustice, até same time? When i start a game, The music stop!

Joe

Community Legend

12060 Views

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Is there anyway to listen to my playlist with my data on and not use any data

I like to keep my data on for other apps. When listing to my playlist I sshould not have to use data since I pay for premium and the songs are already in my phone. Is there a way to change that. thankyou for the help

Newbie

I like to keep my data on for other apps. When listing to my playlist I sshould not have to use data since I pay for premium and the songs are already in my phone. Is there a way to change that. than...

itu_

Community Legend

597 Views

1 replies

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Superuser Contribution Axon 7 issue with spotify

Hello,I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app is closed, could someone please help with this.

Newbie

Hello, I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app i...

user-removed

Not applicable

720 Views

1 replies

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Solved!! Won't skip ANY songs

My skip button has been greyed out for two days, regardless of how many times I restart my app.

Casual Listener

My skip button has been greyed out for two days, regardless of how many times I restart my app.

Joe

Community Legend

679 Views

1 replies

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Spotify - Music will play only if I am actually in the app.

The problem:The music plays fine. The app works for the most part. The issue is once the song is done, the music will stop. The next song is ready to go. I am usually using another app while listening to music like Snapchat, Instagram, or a gaming ap...

Newbie

The problem: The music plays fine. The app works for the most part. The issue is once the song is done, the music will stop. The next song is ready to go. I am usually using another app while listen...

Joe

Community Legend

523 Views

1 replies

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sound settings

I have set my spotify to an incredibly bad sound out of spotify .. understands that on the phone it plays a nice sound but when it's going to play in my earphone or chromecast it's terribly bad sound. I think I've got a click on something that I do n...

Casual Listener

I have set my spotify to an incredibly bad sound out of spotify .. understands that on the phone it plays a nice sound but when it's going to play in my earphone or chromecast it's terribly bad sound...

cadmielp

Roadie

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DOWNLOADED SONGS ARE MISSING AGAIN!

For the Nth time, downloaded songs on my account suddenly were all gone, it's not the first time! I'm paying for a premium subscription for almost a year now. Please fix this!

Newbie

For the Nth time, downloaded songs on my account suddenly were all gone, it's not the first time! I'm paying for a premium subscription for almost a year now. Please fix this!

EPIPHONE99

Newbie

940 Views

2 replies

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Android app - Wake lock

Hello! I wanted to give some (android) developer feedback since I recently discovered that even though I had spotify installed on my Samsung S6 Edge+ (SM-G926F), I have not opened or used spotify, and it uses ± 90mb of data per month, and 3hr and 30m...

Newbie

Hello!   I wanted to give some (android) developer feedback since I recently discovered that even though I had spotify installed on my Samsung S6 Edge+ (SM-G926F), I have not opened or used&nb...

1165 Views

0 replies

1 likes

Android
Other
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Solved!! S8 No password required to open phone while using spotify

I reckon I did this by mistake - messing with settings. But when I'm running Spotify there is no password required to unlock my phone. I like to have my phone passworded at all times but can't figure out how to change this setting back at all. I've l...

Casual Listener

I reckon I did this by mistake - messing with settings.   But when I'm running Spotify there is no password required to unlock my phone.   I like to have my phone passworded at all time...

Joe

Community Legend

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Solved!! S8 Doesn't show playback controls in notification panel

Hi, I got the S8 recently and once I received it I did what most people should do, is mess around in the settings and find cool things out about what your phone can actually do. In doing so, I probably messed up Spotify. As now the " '<<' '>' '>>' " ...

Casual Listener

Hi,   I got the S8 recently and once I received it I did what most people should do, is mess around in the settings and find cool things out about what your phone can actually do.   In ...

monkeh_studio

Casual Listener

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Superuser Contribution All downloaded songs erased and signoff automatically

It's two times now, I open the app and my account is signed off plus all my downloaded songs are erased. Also it doesn't read my SD card, which is not an SD problem since I can access this memory from other files or doc explorer. How do I solve this ...

Newbie

It's two times now, I open the app and my account is signed off plus all my downloaded songs are erased. Also it doesn't read my SD card, which is not an SD problem since I can access this memory fro...

user-removed

Not applicable

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Superuser Contribution Loud burst of sound on first play each day

Each day when I start the first song (usually in the bus with my headset) there is a really loud burst of sound for about 0.3 seconds and then the song starts.I'm on a galaxy s8 with security patch from may 1st.Spotify version 8.4.4.810Samsung equali...

Newbie

Each day when I start the first song (usually in the bus with my headset) there is a really loud burst of sound for about 0.3 seconds and then the song starts. I'm on a galaxy s8 with security pat...

user-removed

Not applicable

869 Views

1 replies

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bug
loud
Sound burst
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Downloaded songs are in my storage, but Spotify won't show them

I am traveling through Australia right now with my 3000 downloaded songs and my downloaded songs are not available anymore. I got logged off randomly and when I log back in I don't have any songs more available off line. I don't have wifi available f...

Music Fan

I am traveling through Australia right now with my 3000 downloaded songs and my downloaded songs are not available anymore. I got logged off randomly and when I log back in I don't have any songs mor...

Nimnim94

Newbie

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5 replies

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