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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842946 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842946 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14373 Views
  • 1 replies
  • 0 likes
  • 14373 Views
  • 1 replies
  • 0 likes

Spotify doesn't stop after album

Since downloading the latest update Spotify doesn't stop when an album has finished. It jumps to another album, so it runs all night. Has anybody the same problem? Has anybody fixed it?

  • Newbie
  • Since downloading the latest update Spotify doesn't stop when an album has finished. It jumps to another album, so it runs all night. Has anybody the same problem? Has anybody fixed it?
  • mickey99a
  • Newbie
  • 229 Views
  • 3 replies
  • 0 likes
  • 229 Views
  • 3 replies
  • 0 likes

Music volume lowers after a second into the song

I have a sony xperia z5 compact and suddenly the music volume started to lower as soon as the song begins. It only happens on spotify. I've tried disabling android's equalizer, but it didn't work. Getting quite frustrated...

  • Casual Listener
  • I have a sony xperia z5 compact and suddenly the music volume started to lower as soon as the song begins. It only happens on spotify. I've tried disabling android's equalizer, but it didn't work. Ge...
  • 133 Views
  • 0 replies
  • 0 likes
  • 133 Views
  • 0 replies
  • 0 likes

no reproduce ninguna canción

la version para pc no reproduce ninguna cancion de nada. pasan las canciones y pasan. una tras otra y a veces aparece un notificacion celeste diciendo que las canciones no se encuentran almacenadas en la pc...ya probe con reinstalar la app y continua...

  • Newbie
  • la version para pc no reproduce ninguna cancion de nada. pasan las canciones y pasan. una tras otra y a veces aparece un notificacion celeste diciendo que las canciones no se encuentran almacenadas e...
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Saving micro sd

OK so I've got my premium account and I want to save my music in my sd card, but the thing is even though it does save my music there it uses my phones memory as well any idea how to make it just use the sd card?

  • Casual Listener
  • OK so I've got my premium account and I want to save my music in my sd card, but the thing is even though it does save my music there it uses my phones memory as well any idea how to make it just use...
  • Joe
  • Community Legend
  • 190 Views
  • 3 replies
  • 0 likes
  • 190 Views
  • 3 replies
  • 0 likes

visualizzare canzoni sulla barra notifiche

Salve, non riesco a capire perché da quando ho cambiato cellulare (ho un Samsung galaxy s6 edge) non riesco più a visualizzare le canzoni nella barra di notifiche e nel blocco schermo. Per cambiare canzone sono costretta ad entrare nell'app! Sono un ...

  • Newbie
  • Salve, non riesco a capire perché da quando ho cambiato cellulare (ho un Samsung galaxy s6 edge) non riesco più a visualizzare le canzoni nella barra di notifiche e nel blocco schermo. Per cambiare c...
  • Fuuuuuuuuuu
  • Newbie
  • 43327 Views
  • 3 replies
  • 3 likes
  • 43327 Views
  • 3 replies
  • 3 likes

Solved!! Play the music on offline

Guys, I bought premium yesterday, and I'm currently using 30-days trial. However, I can't play my playlists on offline.Any suggestions?

  • Regular
  • Guys, I bought premium yesterday, and I'm currently using 30-days trial. However, I can't play my playlists on offline. Any suggestions?
  • kdochris
  • Regular
  • 472 Views
  • 8 replies
  • 0 likes
  • 472 Views
  • 8 replies
  • 0 likes

Android Spotify app offline playlists counting double: SD card AND internal storage.

Hi, The Spotify app on my Android phone (Wileyfox Swift, Cyanogen Mod 12) is doing something very odd. Here's the problem:I have 16Gb internal storage and a 32Gb external SD card, so naturally I want my offlione playlists on the SD cardThe app is con...

  • Regular
  • Hi,   The Spotify app on my Android phone (Wileyfox Swift, Cyanogen Mod 12) is doing something very odd. Here's the problem: I have 16Gb internal storage and a 32Gb external SD card, so natu...
  • lcolling
  • Community Legend
  • 346 Views
  • 2 replies
  • 0 likes
  • 346 Views
  • 2 replies
  • 0 likes

Loading Time while in Playlist

Right now whenever I1.) am in a playlist2.) while my phone is connected to the web3.) and I open up the context menu of a songI have to wait 5-10 seconds until spotify has searched for playlist recommendations.I actually can't interact with the song ...

  • Music Fan
  • Right now whenever I 1.) am in a playlist 2.) while my phone is connected to the web 3.) and I open up the context menu of a song I have to wait 5-10 seconds until spotify has searched for playli...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Gear S2 search function

Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.

  • Newbie
  • Am I the only one not getting the option to search via voice or text? It's driving me mad that I can't choose a specific song from an album or playlist.
  • Diarmuid66
  • Newbie
  • 185 Views
  • 1 replies
  • 1 likes
  • 185 Views
  • 1 replies
  • 1 likes

[Android 6.0.1] PLEASE! SD card use default cache and offline music storage

Please Spotify updated the app for have SD card integration.E.g. Deezer, Google Play MusicThe Settings tab have "Storage settings"And if I selected the SD card then app use only SD card.Not interested the app my storage settings and I not moved the s...

  • Regular
  • Please Spotify updated the app for have SD card integration. E.g. Deezer, Google Play Music The Settings tab have "Storage settings" And if I selected the SD card then app use only SD card. Not i...
  • TheRaJo
  • Regular
  • 377 Views
  • 1 replies
  • 0 likes
  • 377 Views
  • 1 replies
  • 0 likes

can no longer listen to music on playlist in offline mode

I was wondering if something changed in the last update. I've been looking and cannot find the answer anywhere. Every time I try to play one of my playlists when I do not have reception on my phone, it says I am offline and does not play anything. I ...

  • Casual Listener
  • I was wondering if something changed in the last update.  I've been looking and cannot find the answer anywhere.  Every time I try to play one of my playlists when I do not have reception o...
  • Clean_Pinch
  • Casual Listener
  • 216 Views
  • 4 replies
  • 0 likes
  • 216 Views
  • 4 replies
  • 0 likes

Solved!! cannot login - "You've already created an account with this email address"

Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title.Steps to reproduce the issue:First, start the spotify app without being previously logged-inThen, choose "log in"enter the email address y...

  • Roadie
  • Brief description of the issue: when attempting to log in on my phone, I receive the error message in the title. Steps to reproduce the issue: First, start the spotify app without being pre...
  • dukey1254
  • Newbie
  • 38121 Views
  • 7 replies
  • 0 likes
  • 38121 Views
  • 7 replies
  • 0 likes

Superuser Contribution Não consigo ver meus dados

Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo que eu coloquei, e quando vou visualizar minha cont...

  • Newbie
  • Não tenho conseguido visualizar meus dados, tais como cep, endereço, etc.. Possuo a conta premium familiar, e fica dando endereço inválido para o membro da minha família, sei que o endereço tá certo ...
  • Maria_B
  • Moderator
  • 516 Views
  • 1 replies
  • 0 likes
  • 516 Views
  • 1 replies
  • 0 likes

Odd glitch when trying to change concert cities

Whenever I try to change concert cities on the latest version of the Android app (7.7), the search bar isn't where its supposed to be located, and its quite annoying. A screenshot has been attached below.

Screenshot_20170224-120531.png
  • Composer
  • Whenever I try to change concert cities on the latest version of the Android app (7.7), the search bar isn't where its supposed to be located, and its quite annoying. A screenshot has been attached b...
  • 169 Views
  • 0 replies
  • 0 likes
  • Android
  • 169 Views
  • 0 replies
  • 0 likes

Solved!! How to play an album?

I don't want to "Shuffle Play" an album, I want to play the tracks in the order they appear on the album. How does one do that on the Android app? I'm a premium subscriber.

  • Music Fan
  • I don't want to "Shuffle Play" an album, I want to play the tracks in the order they appear on the album. How does one do that on the Android app? I'm a premium subscriber.
  • wingshq
  • Community Legend
  • 18734 Views
  • 3 replies
  • 4 likes
  • 18734 Views
  • 3 replies
  • 4 likes

Superuser Contribution Spotify says I am offline when wifi is from a wifi extender.

Spotify works fine when I am ijn the house and wifi comes from the main router. In my workshop I have wifi extender which connects to the main router via the electric power circuit. The wifi signal is very strong from the extender. However, Spotify e...

  • Casual Listener
  • Spotify works fine when I am ijn the house and wifi comes from the main router. In my workshop I have  wifi extender which connects to the main router via the electric power circuit. The wifi si...
  • Daveb33
  • Casual Listener
  • 836 Views
  • 2 replies
  • 0 likes
  • 836 Views
  • 2 replies
  • 0 likes

Profile not syncing

I use Spotify on my laptop and ps4 all the time and they sync with every song I favorite. I also bought Spotify premium from my PS4. When I put Spotify on my phone and finally got it to log in with my account, all my music wasn't synced and it says I...

  • Newbie
  • I use Spotify on my laptop and ps4 all the time and they sync with every song I favorite. I also bought Spotify premium from my PS4. When I put Spotify on my phone and finally got it to log in with m...
  • Maxim
  • Spotify Star
  • 143 Views
  • 1 replies
  • 0 likes
  • 143 Views
  • 1 replies
  • 0 likes

Superuser Contribution Logout and losing all my songs while offline

So when i'm offline, and open the app, its opening to me the login screen. Everytime when I dont have internet connections and I open the app, this happen.And when im going to online, the app opens normally, but I lost my songs offline. I alredy trie...

  • Casual Listener
  • So when i'm offline, and open the app, its opening to me the login screen.  Everytime when I dont have internet connections and I open the app, this happen. And when im going to online, t...
  • luangs7
  • Casual Listener
  • 361 Views
  • 2 replies
  • 1 likes
  • 361 Views
  • 2 replies
  • 1 likes

[Android][Playlists] Add options "three vertical dots" icon for Daily Mixes in Android

I think it's actually a bug. In iPhone and my Mac, when I go to a Daily Mix, I can see the three dots icon in which I can "Got to playlist radio", "Sahre", etc. Why doesn't that icon show up in Android?

  • Casual Listener
  • I think it's actually a bug.   In iPhone and my Mac, when I go to a Daily Mix, I can see the three dots icon in which I can "Got to playlist radio", "Sahre", etc. Why doesn't that icon sh...
  • lusop
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • Android
    Playlists
  • 332 Views
  • 2 replies
  • 0 likes

Fire TV Volume Normalization

There is an option on the desktop to play songs at the same volume. It seems to work fabulously. However, I can not find the same option on my fire TV (2nd gen). As the Fire TV has it's own volume problems, this makes it so some songs I literally can...

  • Casual Listener
  • There is an option on the desktop to play songs at the same volume.  It seems to work fabulously.  However, I can not find the same option on my fire TV (2nd gen).  As the Fire TV has ...
  • trex005
  • Casual Listener
  • 1470 Views
  • 2 replies
  • 1 likes
  • 1470 Views
  • 2 replies
  • 1 likes