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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

Cómo ver las letras en 2017 para un Moto g 4 plus ?

Necesito ayuda, ya que ahora descubro que tiene asociación con genius Spotify, pero yo no puedo ver las letras. Ayúdenme por favor y gracias.

  • Newbie
  • Necesito ayuda, ya que ahora descubro que tiene asociación con genius Spotify, pero yo no puedo ver las letras. Ayúdenme por favor y gracias.
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Playlist bei Neustart bei zuletzt gespielten Titel starten

Hallo,gibt es die Möglichkeit eine Playlist so einzustellen, das sie beim erneuten Start beim zuletzt gespielten Titel startet?

  • Newbie
  • Hallo, gibt es die Möglichkeit eine Playlist so einzustellen, das sie beim erneuten Start beim zuletzt gespielten Titel startet?  
  • 253 Views
  • 0 replies
  • 0 likes
  • 253 Views
  • 0 replies
  • 0 likes

Spotify Songs Not Downloading

Hi, no songs are now downloading into my account on my songs list. I only have 237 songs, so I have not exceeded the song limit, but I am on a family account. Does this affect this and how can I get my songs to download?

  • Casual Listener
  • Hi, no songs are now downloading into my account on my songs list. I only have 237 songs, so I have not exceeded the song limit, but I am on a family account. Does this affect this and how can I get ...
  • Joe
  • Community Legend
  • 182 Views
  • 1 replies
  • 0 likes
  • 182 Views
  • 1 replies
  • 0 likes

Spotify for Family lets only one family member access and play their playlists

I upgraded to Premium Family last night. Both my daughter and I uninstalled and reinstalled the app, it would let only one of us access Spotify. What are we doing wrong?

  • Newbie
  • I upgraded to Premium Family last night. Both my daughter and I uninstalled and reinstalled the app, it would let only one of us access Spotify. What are we doing wrong?
  • 129 Views
  • 0 replies
  • 0 likes
  • 129 Views
  • 0 replies
  • 0 likes

Reprodução

Mesmo eu sendo premium, minhas músicas só tocam em modo aleatório. Oq faço?

  • Newbie
  • Mesmo eu sendo premium, minhas músicas só tocam em modo aleatório. Oq faço?
  • MarceloJRS
  • Newbie
  • 176 Views
  • 1 replies
  • 0 likes
  • 176 Views
  • 1 replies
  • 0 likes

showing unfollowed artist

hi!somehow spotify is showing me an artist in my artist page that i am not following and of whom i dont have any saved songsi tried following and unfollowing but it seems like it wont go awayany suggestions on what i might be doing wrong would be gre...

  • Music Fan
  • hi! somehow spotify is showing me an artist in my artist page that i am not following and of whom i dont have any saved songs i tried following and unfollowing but it seems like it wont go away an...
  • Lifeloverr
  • Music Fan
  • 378 Views
  • 5 replies
  • 0 likes
  • 378 Views
  • 5 replies
  • 0 likes

Spotify App Wont Play/Sync My Local Files From Laptop

I got Spotify Premium about two months ago and it has been working perfectly! The only problem is that ever since today, my downloaded local files wont play (only about 3 work, the rest are not downloaded apparently.) I've tried redownloading them, d...

  • Visitor
  • I got Spotify Premium about two months ago and it has been working perfectly! The only problem is that ever since today, my downloaded local files wont play (only about 3 work, the rest are not ...
  • Joe
  • Community Legend
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Por que no puedo seleccionar canciones wn mi cwlular pero en mi tablet si

No puedo seleccionar canciones en mi celular pero lo intento en mi tablet y si puedo, esto pasa desde que acabo mi periodo premium ya que antes si podia en ambos aparatos, alguien me podria explicar por que pasa y como solucionarlo?

  • Newbie
  • No puedo seleccionar canciones en mi celular pero lo intento en mi tablet y si puedo, esto pasa desde que acabo mi periodo premium ya que antes si podia en ambos aparatos, alguien me podria explicar ...
  • Helen1977
  • Newbie
  • 8428 Views
  • 2 replies
  • 0 likes
  • 8428 Views
  • 2 replies
  • 0 likes

Clear Library

I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another way of doing this besides removing them one by one? O...

  • Casual Listener
  • I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another wa...
  • craneman511
  • Casual Listener
  • 30284 Views
  • 4 replies
  • 0 likes
  • 30284 Views
  • 4 replies
  • 0 likes

Problems with storage - spotify takes up far too much data (Swedish transcript with sony support)

My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says that only 50mb is taken on the internal storage by spot...

  • Gig Goer
  • My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says...
  • flunknewstead
  • Gig Goer
  • 2556 Views
  • 2 replies
  • 1 likes
  • Android App
  • 2556 Views
  • 2 replies
  • 1 likes

Problems deleting songs from my favorite songs

Hello,I imported some songs from my phone to my favorite songs and now they got deleted. The problem is that the songs are still in my favorite list but I can't delete it from there because the file doesn't exist any more and I don't know how to get ...

  • Newbie
  • Hello, I imported some songs from my phone to my favorite songs and now they got deleted. The problem is that the songs are still in my favorite list but I can't delete it from there because the fil...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Text messages delayed on phone

I've searched and searched and cant find anything related to my issue. My previous phone (LG G5) was having bad issues with texts dissapearing or being delayed. I got so fed up with it, i upgraded to an LG G6. Now im getting the same text messages is...

  • Visitor
  • I've searched and searched and cant find anything related to my issue.   My previous phone (LG G5) was having bad issues with texts dissapearing or being delayed.  I got so fed up with it...
  • 370 Views
  • 0 replies
  • 0 likes
  • 370 Views
  • 0 replies
  • 0 likes

Solved!! Disappeared Downloads

Good evening! I need your help with one thing. Every time I download músic on spotify, on my android device, they simply desappear. I just don't know what to do anymore, please, help me!

  • Newbie
  • Good evening!   I need your help with one thing. Every time I download músic on spotify, on my android device, they simply desappear. I just don't know what to do anymore, please, help me! 😕
  • hotnspicyyyyyy
  • Roadie
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

Spotify Connect Not working with echo dot when connected via mobile hotspot

I have an echo dot on my car, it is connected with the internet via mobile hotspot from my android Device. I can't control the music on echo dot via Spotify app on the android Device that is serving the hotspot. "Available devices" isn't shown in Spo...

  • Newbie
  • I have an echo dot on my car, it is connected with the internet via mobile hotspot from my android Device. I can't control the music on echo dot via Spotify app on the android Device that is serving ...
  • 1101 Views
  • 0 replies
  • 0 likes
  • available devices
    Car
    Echo Dot
    hotspot
    Mobile
  • 1101 Views
  • 0 replies
  • 0 likes

Solved!! Won't play on mobile, but only on desktop

Username– fi*********@gmail.comOr 1216415695I tried about everything I could between uninstalling and re installing the app. Updating payment options.. Etc. It says I have a premium subscription, but yet won't play any mobile songs. Very frustrated h...

  • Newbie
  • Username– fi*********@gmail.com Or 1216415695 I tried about everything I could between uninstalling and re installing the app. Updating payment options.. Etc. It says I have a premium subscriptio...
  • user-removed
  • Not applicable
  • 23535 Views
  • 12 replies
  • 1 likes
  • 23535 Views
  • 12 replies
  • 1 likes

Solved!! Spotify app crashing

If i run spotify on background it always crash in like 1 min ,tryed reinstall app,factory reset phone and tryed to change the battery settings from app all not helped

  • Casual Listener
  • If i run spotify on background it always crash in like 1 min ,tryed reinstall app,factory reset phone and tryed to change the battery settings from app all not helped 😞
  • Stein89
  • Casual Listener
  • 449 Views
  • 2 replies
  • 0 likes
  • 449 Views
  • 2 replies
  • 0 likes

Removing offline music doesn't clear space

How can I free up space to continue saving offline songs to SD card? When I delete a cartain song, it does not save another on the queu. Thanks

  • Newbie
  • How can I free up space to continue saving offline songs to SD card? When I delete a cartain song, it does not save another on the queu. Thanks
  • Joe
  • Community Legend
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Google Now to play playlist?

Hi, I am new to android and am trying to figure out all of the functionality with respect to the apps I've been using. I see Google Now has integration with spotify, but is there a command that will allow me to play a playlsit I've created in Spotify...

  • Newbie
  • Hi, I am new to android and am trying to figure out all of the functionality with respect to the apps I've been using. I see Google Now has integration with spotify, but is there a command that will ...
  • user-removed
  • Not applicable
  • 675 Views
  • 1 replies
  • 0 likes
  • Google Now
    voice
  • 675 Views
  • 1 replies
  • 0 likes

download music

I can't download music, but I have Spotify Premium

  • Newbie
  • I can't download music, but I have Spotify Premium
  • Joe
  • Community Legend
  • 288 Views
  • 1 replies
  • 0 likes
  • 288 Views
  • 1 replies
  • 0 likes