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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839067 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839067 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13573 Views
  • 1 replies
  • 0 likes
  • 13573 Views
  • 1 replies
  • 0 likes

Superuser Contribution My spotify app is malfunctioning

Hi, I was updating my spotify app then suddenly after it updates I can’t seem to log in because everytime I open the app it immediately closes. I also tried uninstalling it then installing it again and I also restarted my phone and still the problem ...

  • Newbie
  • Hi, I was updating my spotify app then suddenly after it updates I can’t seem to log in because everytime I open the app it immediately closes. I also tried uninstalling it then installing it again a...
  • Julian
  • Moderator
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loosing my offline content

Hi.Recently all my offline context keeps disappearing, it's really frustrating now.I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening again!Basically not getting what I'm paying for? Please he...

  • Casual Listener
  • Hi. Recently all my offline context keeps disappearing, it's really frustrating now. I read on here it might be my SD CARD. So I went and bought a brand new one two days ago. Now it's happening a...
  • Julian
  • Moderator
  • 193 Views
  • 1 replies
  • 1 likes
  • 193 Views
  • 1 replies
  • 1 likes

Honor 8: Spotify crash issue (video included)

Hi! After trying several suggestions from the internet, I got to the point where only this might help..The issue: Spotify keeps randomly crashing on me or "boobing" out and it turns into a white screen or crashes on the whole (regular usage). I somet...

  • Casual Listener
  • Hi! After trying several suggestions from the internet, I got to the point where only this might help.. The issue:  Spotify keeps randomly crashing on me or "boobing" out and it turns into a...
  • Desinika
  • Casual Listener
  • 958 Views
  • 1 replies
  • 0 likes
  • 958 Views
  • 1 replies
  • 0 likes

Tracks that are NOT on my playlist are playing in playlist shuffle mode

I post this on the Android Help because I have an Android. It seems like this could be a problem found with other devices, but so far I haven't experienced it on my desktop. I have a small playlist (which I'm still adding to) that I like to play when...

  • Newbie
  • I post this on the Android Help because I have an Android. It seems like this could be a problem found with other devices, but so far I haven't experienced it on my desktop. I have a small playl...
  • Joe
  • Community Legend
  • 1656 Views
  • 4 replies
  • 0 likes
  • shuffle
    Shuffle in playlists
  • 1656 Views
  • 4 replies
  • 0 likes

Spotify Business for Android

Hi guys! A quick question.I`m planning on getting a business Spotify account, but it looks to me that it`s only available for iOS or Windows.Does anyone knows if there are business account options also for Android users?Thank you in advance

  • Newbie
  • Hi guys! A quick question. I`m planning on getting a business Spotify account, but it looks to me that it`s only available for iOS or Windows. Does anyone knows if there are business account option...
  • Hubo
  • Spotify Star
  • 992 Views
  • 1 replies
  • 0 likes
  • 992 Views
  • 1 replies
  • 0 likes

Spotify primium 1 maand werkt niet via smartphone

Haai, Ik heb spotify primium, 1 maand omdat ik gene creditcard heb. Op de laptop kan ik afspelen op mijn sonos. Op de sonosapp kan ik via de spotify wel nummers kiezen maar als ik ze dan wil afspelen doet hij dat niet en geeft een pop up dat ik geen ...

  • Newbie
  • Haai,   Ik heb spotify primium, 1 maand omdat ik gene creditcard heb. Op de laptop kan ik afspelen op mijn sonos. Op de sonosapp kan ik via de spotify wel nummers kiezen maar als ik ze dan wil...
  • Hubo
  • Spotify Star
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! MP3 playback with Spotify Android?

I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but... I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan and play my MP3 files stored on external card on Galaxy S2. I...

  • Casual Listener
  • I use Spotify on my desktop PC and on my Galaxy S2. Great program on both systems but...   I find however very annoying that i can play my MP3 stored on my HDD on PC, but not to able to scan...
  • user-removed
  • Not applicable
  • 16259 Views
  • 15 replies
  • 0 likes
  • 16259 Views
  • 15 replies
  • 0 likes

Superuser Contribution [Resolved] Spotify Offline - Check Here

Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que reinicio spotify me sale como si no hubiera descargad...

  • Newbie
  • Hola, tengo un problema con mi movil, que apenas hoy me sucedió, al estar sin coneccion a Internet no puedo ver ni escuchar las canciones que e descargado excepto las de mi playlist y cada vez que re...
  • Maria_B
  • Moderator
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Solved!! Local files

Hello there!i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help?thanks

  • Regular
  • Hello there! i have just worked out why my local files wouldnt work, they were in an unsupported format, but i am still unable to listen on my andriod phone, if anyone has any ideas please help? th...
  • Joe
  • Community Legend
  • 312 Views
  • 8 replies
  • 0 likes
  • 312 Views
  • 8 replies
  • 0 likes

The advertisement claimed 30 day free trial but I only received 7 day free trial

When I first saw the advertisement it claimed a free 30 day trial, however the offer I received was only 7 days. Please upgrade my plan

  • Newbie
  • When I first saw the advertisement it claimed a free 30 day trial, however the offer I received was only 7 days. Please upgrade my plan
  • Joe
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Spotify doesn't connect on my Gear S3

Hi Guys, Just got the Samsung Gear S3 frotier. I downloaded the sportify app on the watch, connected to my phone (LG G4) by bluetooth, but I'm not able to play and control the music on my watch. It says "UNABLE TO START SPOTIFY CHECK YOUR CONNECTIO" ...

  • Visitor
  • Hi Guys,   Just got the Samsung Gear S3 frotier. I downloaded the  sportify app on the watch, connected to my phone (LG G4) by  bluetooth, but I'm not able to play and control the mu...
  • user-removed
  • Not applicable
  • 1144 Views
  • 2 replies
  • 0 likes
  • 1144 Views
  • 2 replies
  • 0 likes

Solved!! Ability to download all songs in a folder

I have tried searching for an answer but have not found any.I owned a iPhone previously and used spotify. There I had folders of music and could easily download all of the songs in the folder by going to the "all songs" list inside a folder and press...

  • Casual Listener
  • I have tried searching for an answer but have not found any. I owned a iPhone previously and used spotify. There I had folders of music and could easily download all of the songs in the folder by ...
  • MartinStoichkov
  • Community Legend
  • 1424 Views
  • 1 replies
  • 0 likes
  • 1424 Views
  • 1 replies
  • 0 likes

Spotify crashing on s7 android 7.0

Doing almost anything in spotify crashes the app, possibly since updating to android 7.0. What logs can i send over?

  • Casual Listener
  • Doing almost anything in spotify crashes the app, possibly since updating to android 7.0. What logs can i send over?
  • partymarty
  • Casual Listener
  • 426 Views
  • 1 replies
  • 0 likes
  • 426 Views
  • 1 replies
  • 0 likes

Bmw integrazione

Buonasera,Ci sono novità riguardo alle tanto attese integrazioni di Spotify Android con Bmw Connected per altri modelli oltre la serie 7? Quando verrà rilasciato l'aggiornamento per garantire l'utilizzo della app per la nuova Serie 1?Grazie

  • Newbie
  • Buonasera, Ci sono novità riguardo alle tanto attese integrazioni di Spotify Android con Bmw Connected per altri modelli oltre la serie 7? Quando verrà rilasciato l'aggiornamento per garantire l'uti...
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Solved!! No funciona la app para Samsung galaxy s5

Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium y no la puedo usar!!

  • Regular
  • Hola! Con la última actualización la aplicación se cierra. Reinicie el teléfono, la desinstale y la volví a instalar, e incluso eliminé todos los datos de caché pero sigue igual. Soy usuario premium ...
  • noemuro
  • Newbie
  • 4853 Views
  • 64 replies
  • 4 likes
  • S5
  • 4853 Views
  • 64 replies
  • 4 likes

Solved!! Radio station automatically starts playing when an album finishes

For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any settings, so I'm a bit stumped! It's especially irritating...

  • Newbie
  • For some reason, when I play an album on my android phone that artist's radio station begins to play immediately when the album is finished. It didn't used to do this, and I didn't change any setting...
  • Nelson9
  • Newbie
  • 2195 Views
  • 8 replies
  • 0 likes
  • 2195 Views
  • 8 replies
  • 0 likes

Keep Spotify app running when using Connect

Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to start the app again in order to skip songs or do a...

  • Casual Listener
  • Normally the app always shuts down after 5 minutes or so when running in the background while using Connect, meaning not playing through the phone but on my Wifi speaker for example. I always have to...
  • mboss
  • Casual Listener
  • 1848 Views
  • 5 replies
  • 1 likes
  • 1848 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Playback is intermittendly stopping or skipping songs in OFFLINE mode

Hi,I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow).Last week the spotify app (running on Android 5.1.1) had a force close (= crash), ...

  • Casual Listener
  • Hi, I'm having this rather big playlist (currently 550+ songs). I marked it as OFFLINE, and apparently all songs in the list are marked as "downloaded" (>> green arrow). Last week the sp...
  • elem089
  • Casual Listener
  • 3109 Views
  • 2 replies
  • 0 likes
  • 3109 Views
  • 2 replies
  • 0 likes

Solved!! Playback Stops Between Songs Randomly

Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have to manually open the app, press pause and then pre...

  • Casual Listener
  • Oftentimes when my screen is off on my android and I'm listening to music on Spotify (not currently a subscriber but I was considering renewing until this bug showed up) the playback stops and I have...
  • Roconnor
  • Casual Listener
  • 618 Views
  • 4 replies
  • 0 likes
  • 618 Views
  • 4 replies
  • 0 likes

Solved!! Are there less music available on Android compared to Desktop App?

I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching specifically for the song/album, or looking throug...

  • Casual Listener
  • I just recently downloaded the free spotify phone app, and noticed that there were some songs/albums that are available on the spotify desktop app, but I can't find on the phone (whether by searching...
  • gigglepud
  • Casual Listener
  • 415 Views
  • 5 replies
  • 0 likes
  • 415 Views
  • 5 replies
  • 0 likes

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