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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6061 Views

0 replies

7 likes

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  • 7 likes

Help

Upgraded to s8plus, every time I log in, and I have premium, it log back out

Newbie

Upgraded to s8plus, every time I log in, and I have premium, it log back out

osornios

Spotify Star

530 Views

1 replies

0 likes

Login
  • 530 Views
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  • 0 likes

Premium/ spotify not working even with basic troublshooting

I just bought spotify prem, and every time I go to play music it says I need to buy premium to play offline. I have the receipt, I logged off twice, i even restarted my phone several times. Even before I bought premium I had trouble playing music. HE...

Newbie

I just bought spotify prem, and every time I go to play music it says I need to buy premium to play offline. I have the receipt, I logged off twice, i even restarted my phone several times. Even befo...

Joe

Community Legend

365 Views

1 replies

0 likes

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Superuser Contribution Shuffle STILL not working

I've seen several threads about shuffle not working in the past and Spotify seems to have done nothing to fix this. I shuffle all of my songs and the first 20 songs will be by the same artist. I've tried sorting by title and by recently added. Nothin...

Newbie

I've seen several threads about shuffle not working in the past and Spotify seems to have done nothing to fix this. I shuffle all of my songs and the first 20 songs will be by the same artist. I've t...

Mara_F

Roadie

465 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Superuser Contribution Share To Twitter Error

cannot share to twitter.. already revoke access to reconnect but nothing happen

Casual Listener

cannot share to twitter.. already revoke access to reconnect but nothing happen

Mara_F

Roadie

399 Views

1 replies

0 likes

  • 399 Views
  • 1 replies
  • 0 likes

Thumb Up/Down gets switched with Shuffle/Repeat when using Spotify Connect

Hi, like the title says,when i use spotify connect thumbs up/down are changed to shuffle/repeat, its my first week with spotify, is this normal? how am i supossed to vote for my songs?

Newbie

  Hi,   like the title says, when i use spotify connect thumbs up/down are changed to shuffle/repeat,       its my first week with spotify, is this normal...

Joe

Community Legend

786 Views

1 replies

0 likes

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Superuser Contribution Spotify is extremely laggy on Huawei P8 Lite

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't stop, as if the whole system freezes. It takes aroun...

Regular

I've been having this problem for a few months and it gets worse and worse with every actualisation. Spotify lags everytime I try to run it or when I change songs - I hit pause and the song doesn't s...

user-removed

Not applicable

1152 Views

1 replies

0 likes

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[FALSE ALARM]: Low quality (tinny voice) while on roaming mobile data (in Europe)

Oops, forgot to close/update this one. Turns out my earphones were broken! I'm currently traveling through Europe (I'm an Australian resident). Because I'm with Vodafone, I get a good deal on roaming and data limit is not an issue for me, also I get ...

Casual Listener

Oops, forgot to close/update this one. Turns out my earphones were broken! 😄   I'm currently traveling through Europe (I'm an Australian resident). Because I'm with Vodafone, I get a good dea...

471 Views

0 replies

0 likes

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Superuser Contribution accidentally eliminated a song

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a way to see the chronology, help!

Newbie

Hi, as the title says, I accidentally deleted a song from a playlist and I don't remember the title nor the artist, is there a way to recover it? I was on android and I can't figure out if there is a...

user-removed

Not applicable

333 Views

1 replies

0 likes

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Downloading app

I have android kitkat 4.4.2 and it says my device isnt compatible for the download.P.s im using vpn because its not available in my country

Casual Listener

I have android kitkat 4.4.2 and it says my device isnt compatible for the download. P.s im using vpn because its not available in my country

537 Views

0 replies

0 likes

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Solved!! Spotify stops playing when I make a phone call but doesn't resume afterwards

Hi,When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that?Thanks,Erez

Casual Listener

Hi, When I play music and make a phone call, I would expect that the music will stop and resume after the phone call, but I need to resume it manually. Is there a solution for that? Thanks, Erez

Nic9999

Casual Listener

20265 Views

5 replies

0 likes

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(Bug) Spotify won't not shuffle

I don't know how to say that better.Trying to listen to a playlist with albums in track order an is the most frustrating thing in the world. It will not work. Shuffles every time no matter what. Shuffle is definitely toggled off. Restarted the device...

Casual Listener

I don't know how to say that better. Trying to listen to a playlist with albums in track order an is the most frustrating thing in the world. It will not work. Shuffles every time no matter what. Sh...

C_Notch

Casual Listener

627 Views

4 replies

0 likes

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Suggested Songs???

So this evening, after a long day, I wanted to relax in the hotel to some Beatles. So I put on Sgt. Pepper's Lonely Hearts Club Band. About 2 songs in, Spotify decided to be helpful and suggest other Beatles songs from albums I didn't want to listen ...

Newbie

So this evening, after a long day, I wanted to relax in the hotel to some Beatles. So I put on Sgt. Pepper's Lonely Hearts Club Band. About 2 songs in, Spotify decided to be helpful and suggest other...

Joe

Community Legend

340 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Listen Music And Play a Game

How can i listen a music and Play a game like Yugi-Oh Fiel Links, or Injustice, até same time? When i start a game, The music stop!

Newbie

How can i listen a music and Play a game like Yugi-Oh Fiel Links, or Injustice, até same time? When i start a game, The music stop!

Joe

Community Legend

12015 Views

1 replies

0 likes

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  • 1 replies
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Is there anyway to listen to my playlist with my data on and not use any data

I like to keep my data on for other apps. When listing to my playlist I sshould not have to use data since I pay for premium and the songs are already in my phone. Is there a way to change that. thankyou for the help

Newbie

I like to keep my data on for other apps. When listing to my playlist I sshould not have to use data since I pay for premium and the songs are already in my phone. Is there a way to change that. than...

itu_

Community Legend

575 Views

1 replies

0 likes

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Superuser Contribution Axon 7 issue with spotify

Hello,I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app is closed, could someone please help with this.

Newbie

Hello, I have never had an issue using Spotify on my zte axon 7 but recently any time I Hang up a call my Spotify will automatically start playing music. This even happens if I make sure the app i...

user-removed

Not applicable

699 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Won't skip ANY songs

My skip button has been greyed out for two days, regardless of how many times I restart my app.

Casual Listener

My skip button has been greyed out for two days, regardless of how many times I restart my app.

Joe

Community Legend

652 Views

1 replies

0 likes

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  • 1 replies
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Spotify - Music will play only if I am actually in the app.

The problem:The music plays fine. The app works for the most part. The issue is once the song is done, the music will stop. The next song is ready to go. I am usually using another app while listening to music like Snapchat, Instagram, or a gaming ap...

Newbie

The problem: The music plays fine. The app works for the most part. The issue is once the song is done, the music will stop. The next song is ready to go. I am usually using another app while listen...

Joe

Community Legend

497 Views

1 replies

0 likes

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  • 1 replies
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sound settings

I have set my spotify to an incredibly bad sound out of spotify .. understands that on the phone it plays a nice sound but when it's going to play in my earphone or chromecast it's terribly bad sound. I think I've got a click on something that I do n...

Casual Listener

I have set my spotify to an incredibly bad sound out of spotify .. understands that on the phone it plays a nice sound but when it's going to play in my earphone or chromecast it's terribly bad sound...

cadmielp

Roadie

811 Views

3 replies

0 likes

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DOWNLOADED SONGS ARE MISSING AGAIN!

For the Nth time, downloaded songs on my account suddenly were all gone, it's not the first time! I'm paying for a premium subscription for almost a year now. Please fix this!

Newbie

For the Nth time, downloaded songs on my account suddenly were all gone, it's not the first time! I'm paying for a premium subscription for almost a year now. Please fix this!

EPIPHONE99

Newbie

925 Views

2 replies

1 likes

  • 925 Views
  • 2 replies
  • 1 likes