Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • howardblick
  • Newbie
  • 22322 Views
  • 57 replies
  • 22 likes
  • 22322 Views
  • 57 replies
  • 22 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 868080 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 868080 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • ryan886
  • Visitor
  • 24271 Views
  • 4 replies
  • 0 likes
  • 24271 Views
  • 4 replies
  • 0 likes

Issue casting to Chromecast Audio - music just stops playing

I did a search and found a few mentions but is this a known issue?I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Audio the streaming stops. Sometimes it will play again ...

  • Newbie
  • I did a search and found a few mentions but is this a known issue? I listen to Spotify on the desktop, laptop and phone and have no issues but soon after I start casting Spotify to my Chromecast Aud...
  • melingaok
  • Newbie
  • 1238 Views
  • 1 replies
  • 3 likes
  • 1238 Views
  • 1 replies
  • 3 likes

Comercials

I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??

  • Casual Listener
  • I'm using spotify unlimited and on my mobile divice i still have comercials. On my desktop i don't have these. Why??
  • Joe
  • Community Legend
  • 315 Views
  • 4 replies
  • 0 likes
  • 315 Views
  • 4 replies
  • 0 likes

Songs in playlist greyed out but can play album songs

Hi, On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this? Regards,Gijsbert

  • Newbie
  • Hi,   On my Galaxy Tab S 8.4 some or all songs on some (not all) play-lists are greyed out, but I can find and play the songs from the corresponding album. Any idea how to fix this?   R...
  • 211 Views
  • 0 replies
  • 0 likes
  • 211 Views
  • 0 replies
  • 0 likes

My Home Audio system starter when im out of Wi-Fi

I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in home, when I started aplication for example in work a...

  • Newbie
  • I have my audio system Pioneer X-HM72D conected with Spotify. In Android aplication I have turn on option to showing device only in this same Wi-Fi or Ethernet, but I still can turn on my audio in ho...
  • 204 Views
  • 0 replies
  • 0 likes
  • 204 Views
  • 0 replies
  • 0 likes

Sound stops

The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing again.

  • Newbie
  • The song plays for 15-30 seconds then the sound stops. The screen shows the song still playing but there is no sound. If I pause it then hit play again it makes a split second sound then nothing agai...
  • 360 Views
  • 0 replies
  • 0 likes
  • 360 Views
  • 0 replies
  • 0 likes

Won't shuffle artists!

Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album..Please help, this cant be right..

  • Newbie
  • Spotify (usually) only shuffles ONE album of an artist when im trying to shuffle the whole artist. After a while it just keeps playing from one album.. Please help, this cant be right..
  • 240 Views
  • 0 replies
  • 0 likes
  • 240 Views
  • 0 replies
  • 0 likes

Superuser Contribution Recommended songs is stuck to reggae

My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now and after 100 refreshes it is still reggae only. It i...

  • Casual Listener
  • My main playlist contains many types of music and in a list of approx 200 songs there must be about 4 reggae songs. Why is Recomended Songs stuck to reggae and it has been like this for months now an...
  • harrythebarrel
  • Casual Listener
  • 345 Views
  • 2 replies
  • 0 likes
  • 345 Views
  • 2 replies
  • 0 likes

Premium Family kündigen

Hey,ich hoffe, dass mir hier einer weiterhelfen kann.Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ich nur noch Musik höre und er nicht mehr mit unterwegs i...

  • Visitor
  • Hey, ich hoffe, dass mir hier einer weiterhelfen kann. Ich habe mir vor ein paar Monaten Spotify Premium Family geholt weil mein Lebensgefährte auf seiner Montagearbeit auch Musik gehört hat. Da ic...
  • Maxim
  • Spotify Star
  • 6201 Views
  • 1 replies
  • 0 likes
  • 6201 Views
  • 1 replies
  • 0 likes

Downloaded music stops working if not connected to the internet

Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.

  • Newbie
  • Since the update where the song card swaps out with another that has factual quotes etc on it I can no longer listen to downloaded music after a day or so without having to go back online.
  • 164 Views
  • 0 replies
  • 0 likes
  • 164 Views
  • 0 replies
  • 0 likes

Local files greyed out

So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. I've already tried restarting my phone, and uninsta...

18216356_838699186283151_1303890418_o.png
  • Casual Listener
  • So, I have this weird problem where I'm running Spotify on my Android and local files on my Mac will all show up in my Android library when I put them into a playlist, but some files are greyed out. ...
  • AbhisheksGreen
  • Casual Listener
  • 516 Views
  • 2 replies
  • 0 likes
  • 516 Views
  • 2 replies
  • 0 likes

Local Files won't play on android

So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out. Before you tell me to try uninstalling and reinst...

  • Casual Listener
  • So, this is an issue you've probably heard before. I have a playlist full of local files on my Mac and I'm unable to play some of them -- not all, only some -- on my phone, and they're all greyed out...
  • 153 Views
  • 0 replies
  • 0 likes
  • 153 Views
  • 0 replies
  • 0 likes

How do I disconnect my desktop and mobile app?

For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing the spotify app on my lockscreen as if the music was...

  • Music Fan
  • For some reason I can't seem to find what should be the simple option of not having my mobile phone show me what my spotify is playing on my desktop. Right now my mobile phone is constantly showing t...
  • 223 Views
  • 0 replies
  • 0 likes
  • 223 Views
  • 0 replies
  • 0 likes

Cant download songs with premium

I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck

  • Newbie
  • I have spotify premium, yet the option to download songs or listen to them with high-quality streaming is greyed out on the spotify app. I tried reinstalling the app but no luck
  • Joe
  • Community Legend
  • 175 Views
  • 1 replies
  • 0 likes
  • 175 Views
  • 1 replies
  • 0 likes

Spotify keeps crashing and stops playing

Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen offline, it plays one second and then stops itself....

  • Newbie
  • Help! I just got a brand new moto G5 plus and been using Spotify premium for more than a year but with this new device the app stops itself every now and then. Even with songs I downloaded to listen ...
  • Joe
  • Community Legend
  • 413 Views
  • 1 replies
  • 0 likes
  • 413 Views
  • 1 replies
  • 0 likes

WTF just happened? All my synced playlists for offline listening is gone!

When I opened the Spotify app on my Galaxy S4 today I was prompted to create an new account or logg in to an existing account. I thought it was strange since I never have logged out. I tapped on the login link and then Spotify logged me directly in t...

  • Gig Goer
  • When I opened the Spotify app on my Galaxy S4 today I was prompted to create an new account or logg in to an existing account. I thought it was strange since I never have logged out. I tapped on the ...
  • overload1
  • Newbie
  • 1424 Views
  • 12 replies
  • 3 likes
  • 1424 Views
  • 12 replies
  • 3 likes

Music restart automatically

When I press pause on the bar near notification music restart automatically in my pocket or after I have watched a video story on Instagram or after I've sent a vocal message on WhatsApp even if i close the app in the task manager and the bar on the ...

  • Newbie
  • When I press pause on the bar near notification music restart automatically in my pocket or after I have watched a video story on Instagram or after I've sent a vocal message on WhatsApp even if i cl...
  • 143 Views
  • 0 replies
  • 0 likes
  • 143 Views
  • 0 replies
  • 0 likes

Superuser Contribution [Android][BUG] USB DAC is not working in Spotify on Pioneer xdp-100r

As title said, I connect ifi idsd black USB DAC to my Pioneer xdp-100r. But spotify didn't output PCM (or any audio) to USB DAC. I don't see there is any option in Spotify that I can swtich audio device.

  • Casual Listener
  • As title said, I connect ifi idsd black USB DAC to my Pioneer xdp-100r. But spotify didn't output PCM (or any audio) to USB DAC.   I don't see there is any option in Spotify that I can sw...
  • rickyzhang
  • Casual Listener
  • 1044 Views
  • 3 replies
  • 0 likes
  • 1044 Views
  • 3 replies
  • 0 likes

Spotify closes when I pause a song

Running spotify version 8.4.4.810 armV7 on a Samsung S7 with the newest software. Everytime I pause a song the app closes on the home screen and lock screen. I can email a video to someone if I'm not being specific enough because I can't attach it to...

  • Newbie
  • Running spotify version 8.4.4.810 armV7 on a Samsung S7 with the newest software. Everytime I pause a song the app closes on the home screen and lock screen. I can email a video to someone if I'm not...
  • JamesHelps
  • Roadie
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unknown PS4 connected to my account

There are 2-4 ps4 connected to my account. I don't own a ps4 and never used 1 before. I tried logging out everywhere, but all the ps4 is still there in the device list. How to remove those ps4. Most of the time those ps4 says 'can't play this right n...

  • Newbie
  • There are 2-4 ps4 connected to my account. I don't own a ps4 and never used 1 before. I tried logging out everywhere, but all the ps4 is still there in the device list. How to remove those ps4. Most ...
  • Sophia
  • Roadie
  • 511 Views
  • 1 replies
  • 0 likes
  • 511 Views
  • 1 replies
  • 0 likes

Superuser Contribution Loss of previously synced albums

Hi, Yesterday, almost all the albums I saved and synced to listen to them offline were not synced anymore. It didn't happen with the playlists I synced, but only with the albums. It is quite annoying, because syncing albums is my way to identify the ...

  • Regular
  • Hi,   Yesterday, almost all the albums I saved and synced to listen to them offline were not synced anymore. It didn't happen with the playlists I synced, but only with the albums.   It...
  • Sophia
  • Roadie
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes