Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Solved!! New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

Amayy_0-1689082497746.png Marketing_asset (1).png
  • Spotify Star
  • Spotify Star
  • Timbo6sic6
  • Casual Listener
  • 70583 Views
  • 69 replies
  • 26 likes
  • 70583 Views
  • 69 replies
  • 26 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Sumit_Ghosh
  • Regular
  • 29437 Views
  • 5 replies
  • 0 likes
  • 29437 Views
  • 5 replies
  • 0 likes

Offline Music Deleted... Again.

I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay for offline music I expect to be able to hear my o...

  • Newbie
  • I'm getting tired of this **bleep**. I've been a premium user for long and I'm always experiencing this issue. I do not demand an answer and I don't care how many times this topic is posted. If I pay...
  • tetsuohiryu
  • Gig Goer
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Spotify premium en móvil no funciona

hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancion, tampoco me permite pasar muchas cancion porque m...

  • Newbie
  • hola. soy de españa. tengo una cuenta premium, en el ordenador funciona perfectamente pero no en mi dispositivo movil no. las playlists no me permite saltar de cancion, adelantar o retrasar la cancio...
  • Mayra10
  • Newbie
  • 646 Views
  • 1 replies
  • 0 likes
  • 646 Views
  • 1 replies
  • 0 likes

Why is my premium not working ?

Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??

  • Newbie
  • Yesterday i did buy me a premium membership,now i cant even skip or shuffle it says get premium now and it trlls me to buy again bit i did already paid for it can someone help me ??
  • Joe
  • Community Legend
  • 341 Views
  • 1 replies
  • 0 likes
  • 341 Views
  • 1 replies
  • 0 likes

Spotify unable to move past ad

Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7 seconds over and over, but there is no way to get ...

  • Newbie
  • Every time I go to play a playlist and it does the 30 minutes ad free, it plays this gap ad. Except, it doesn't play an ad it just shows an ad screen for 7 seconds then just stops. You can play the 7...
  • 244 Views
  • 0 replies
  • 0 likes
  • 244 Views
  • 0 replies
  • 0 likes

Soundalive

Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible to set Soundalive in Spotify? (Sorry for my bad Eng...

  • Newbie
  • Hello. I have got a problem with Soundalive. My phone Samsung Galaxy Alpha in Samsung Music app have Soundalive, but when I enter to equalizer in Spotify, I have a "casual" equalizer. Is it possible ...
  • 1397 Views
  • 0 replies
  • 0 likes
  • 1397 Views
  • 0 replies
  • 0 likes

Solved!! Músicas Salvas

Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O que pode estar acontecendo? Não é problema com o ce...

  • Casual Listener
  • Pela segunda vez, tanto minhas músicas quanto as músicas já baixadas somem repentinamente do meu dispositivo, e algumas outras que deixo salvas desaparecem e sempre tenho de procura-las novamente. O ...
  • kaiquesavio
  • Casual Listener
  • 709 Views
  • 3 replies
  • 1 likes
  • 709 Views
  • 3 replies
  • 1 likes

Smartwatch S3 classic

Hello Comunity,I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Error "log in failed". I don't know why.Thank You for your...

  • Newbie
  • Hello Comunity, I have a Problem With my Spotify App on my New Samsung Gear S3 classic. I have connected my Spotify Account With Facebook Account. When I log in With my Facebook always comes a Err...
  • 185 Views
  • 0 replies
  • 0 likes
  • 185 Views
  • 0 replies
  • 0 likes

Performance issue (with spotify)

Spotify was getting slow on my device including:-Pauses in musicLong load times with the green circle and blank screenNot responding i.e I press pause or change track and it take 20 seconds or more to respondI tried uninstall and reinstall...deleting...

  • Casual Listener
  • Spotify was getting slow on my device including:- Pauses in music Long load times with the green circle and blank screen Not responding i.e I press pause or change track and it take 20 seconds or ...
  • 572 Views
  • 0 replies
  • 5 likes
  • 572 Views
  • 0 replies
  • 5 likes

how to get your account un disabled??

how do I get my account undisabled because it got disabled for no reason

  • Casual Listener
  • how do I get my account undisabled because it got disabled for no reason
  • straightbender
  • Casual Listener
  • 447 Views
  • 3 replies
  • 0 likes
  • 447 Views
  • 3 replies
  • 0 likes

Solved!! Sorting Playlist

Hi, I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My playlist sorting options is set to Custom. Hope to hear from t...

  • Casual Listener
  • Hi,   I hope somebody can help me. I currently have a few playlist available. Every time I add a new song to the playlist, it goes to the bottom. How do I re-arrange the song to my wish? My pl...
  • Holy_serafim
  • Newbie
  • 1047 Views
  • 4 replies
  • 1 likes
  • 1047 Views
  • 4 replies
  • 1 likes

Not opening

I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .

  • Casual Listener
  • I downloaded the app yesterday and I can't get it to open not even once. It keeps force closing .
  • Joe
  • Community Legend
  • 423 Views
  • 5 replies
  • 0 likes
  • 423 Views
  • 5 replies
  • 0 likes

Subscribed, but not getting Premium?

So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and now when i try to do these things it gets to force me...

  • Newbie
  • So I can download music, but I still have limited skips and cannot add to que or skip back, all things I used to be able to do, but I had monetary issues, renewed my subscription when I could, and no...
  • Joe
  • Community Legend
  • 380 Views
  • 1 replies
  • 0 likes
  • 380 Views
  • 1 replies
  • 0 likes

Premature download limit reached

I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.

  • Newbie
  • I've searched through the boards and haven't found an answer. I am getting the downlad limit error at 272 songs with a 3,333 limit. Yes, I have storage room on my SD. Any help appreciated.
  • Joe
  • Community Legend
  • 296 Views
  • 1 replies
  • 0 likes
  • 296 Views
  • 1 replies
  • 0 likes

Solved!! Stuck in offline mode

My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list of playlists and songs and again says it is in off...

  • Casual Listener
  • My Android phone got stuck in Offline mode for few days. Changing WiFi, reseting phone, loging out and back in didn't help. I tried to reinstall application and then it let me login and download list...
  • Joe
  • Community Legend
  • 36805 Views
  • 3 replies
  • 0 likes
  • 36805 Views
  • 3 replies
  • 0 likes

Solved!! Spotify Premium SD Card

I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was no storage option anymore so i can't choose my sd c...

  • Casual Listener
  • I have an sd card in my phone and after i reinstalled spotify it showed up and everything worked fine but after i downloaded a few songs suddenly it stopped downloading and in the settings there was ...
  • simon_rumpl
  • Casual Listener
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Slow download for offline on android.

I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on and volume levelling is on too.Any solution to speed ...

  • Casual Listener
  • I have needed to re-download my offline playlists and albums. This is very slow. I have 1400 tracks and it's taken overnight to do 400. I'm on good wifi and top spec sd card. Extreme quality is on an...
  • Silverseagul
  • Casual Listener
  • 717 Views
  • 1 replies
  • 2 likes
  • 717 Views
  • 1 replies
  • 2 likes

phone restarts after opening spotify

I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this?

  • Casual Listener
  • I have a samsung galaxy s7 and when i open my sportify every time the entire phone is restarting. this is only with spotify. any idea how i can fix this? 
  • Joe
  • Community Legend
  • 542 Views
  • 3 replies
  • 0 likes
  • 542 Views
  • 3 replies
  • 0 likes

Downloaded music disappears

Hi all,Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying !I have a galaxy s5mini with an sd card, the card is set to contain all the spotify data.Anybody with the same problem ?ThanksHans

  • Newbie
  • Hi all, Recently I have this issue that downloaded albums all of a sudden become not downloaded again. Very annoying ! I have a galaxy s5mini with an sd card, the card is set to contain all the spo...
  • Joe
  • Community Legend
  • 321 Views
  • 2 replies
  • 0 likes
  • 321 Views
  • 2 replies
  • 0 likes

Solved!! Re-downloading songs automatically

This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them.No matter what I do, Spotify downloads 3.6 GBs of music automatically even though I've switched it off an...

  • Casual Listener
  • This is the 3rd year of this issue. I've had a Sony/iPhone/Samsung and OnePlus 3 in this timeframe and the issue is the same accross all of them. No matter what I do, Spotify downloads 3.6 GBs of mu...
  • tetsuohiryu
  • Gig Goer
  • 717 Views
  • 1 replies
  • 0 likes
  • 717 Views
  • 1 replies
  • 0 likes

No External Devices Refresh

With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.

  • Newbie
  • With my Spotify on Android the external devices don't automatically refresh - if I leave my house and then come back none of my devices show up until I restart Spotify.
  • 516 Views
  • 0 replies
  • 0 likes
  • 516 Views
  • 0 replies
  • 0 likes