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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1147 Views

0 replies

4 likes

  • 1147 Views
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  • 4 likes

I can't connect in my Android

This mesage appeard in the screen:"You are currently set to offline"Please go online to connect to Spotify

Newbie

This mesage appeard in the screen: "You are currently set to offline" Please go online to connect to Spotify

Tjlangtry2013

Newbie

406 Views

2 replies

0 likes

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  • 2 replies
  • 0 likes

Spotify Not showing up on Nvidia Shield Android TV when using the Built-in Google Chromecast...

Spotify Not showing up on Nvidia Shield Android TV when am trying to Cast using the Built-in Google Chromecast feature...Can anyone confirm why this doesnt work when it should?

Visitor

Spotify Not showing up on Nvidia Shield Android TV when am trying to Cast using the Built-in Google Chromecast feature...Can anyone confirm why this doesnt work when it should?

unclesilas

Roadie

6372 Views

19 replies

9 likes

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  • 19 replies
  • 9 likes

Can only play music when connected to wifi, Pixel XL

Spotify has been fine ever since I have had it, but out of nowhere it dropped all my music and says I'm not connected to internet when I have unlimited data. When I connect to a wifi source its fine but turn it off and nothing works again. My phone i...

Newbie

Spotify has been fine ever since I have had it, but out of nowhere it dropped all my music and says I'm not connected to internet when I have unlimited data. When I connect to a wifi source its fine ...

267 Views

0 replies

0 likes

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Solved!! Next song doesn't start when phone locked

Hi everyone Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing something else. So it's ok for the first song, everything works wel...

Casual Listener

Hi everyone 🙂   Impossible to solve this problem : when I play a not-downloaded playlist on my phone (Galaxy S4) in 4G, I choose a song, lock my phone, and let it next to me as I'm doing some...

DarkFranou

Casual Listener

1663 Views

2 replies

0 likes

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Problemas con SD

Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuración esta seleccionada la SD como el almacenamiento. Descargo mi playlist sin problema, sin embargo, las canciones no se re...

Newbie

Escogo la tarjeta SD como el almacenamiento para Spotify y parece hacerlo de manera correcta, la app se reinicia y en configuración esta seleccionada la SD como el almacenamiento. Descargo mi playlis...

user-removed

Not applicable

430 Views

1 replies

0 likes

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cannot view public playlists

i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again.my account name is samsosa505

Newbie

i have spotify premuim, and have made my playlists public so that my friend can view them. when they go to my profile and view my playlists it says error occured try again. my account name is samsos...

Joe

Community Legend

274 Views

1 replies

0 likes

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  • 1 replies
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Spotify Deletes all downloaded songs

My Spotify Application deletes all my downloaded songs, probably 4 zimes in th weekI allways have to download them again, which is really tiering

Newbie

My Spotify Application deletes all my downloaded songs, probably 4 zimes in th week I allways have to download them again, which is really tiering

MrBrown3

Music Fan

3411 Views

19 replies

2 likes

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  • 19 replies
  • 2 likes

cannot view public playlists

i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again buttonmy account is samsosa505

Newbie

i have spotify premium and made my playlists public so my friend can see them. when they go to my profile and try to view my playlists it brings up a message saying error, and a try again button my ...

Titox

Roadie

339 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Album art disappearing

Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something that annoying and I thought I should alert the communi...

Newbie

Occasionally whenever I have Spotify playing in the background and then go to the app, the album disappears (as shown in the picture attached). This isn't a major issue, but rather just something tha...

Joe

Community Legend

394 Views

1 replies

1 likes

  • 394 Views
  • 1 replies
  • 1 likes

Skips not refreshing

My skips havn't refreshed for over a day now! I thought that they refreshed after an hour!

Newbie

My skips havn't refreshed for over a day now! I thought that they refreshed after an hour!

Joe

Community Legend

1548 Views

1 replies

1 likes

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  • 1 replies
  • 1 likes

Android app extremely slow and uses a lot of CPU

I've noticed that unlike the MacOS and iOS versions of Spotify the Android app is ridiculously slow and uses a lot of CPU. I'm using an NVIDIA Shield Tablet K1, there are no other performance issues with other apps. It's not a network issue. I've run...

Regular

I've noticed that unlike the MacOS and iOS versions of Spotify the Android app is ridiculously slow and uses a lot of CPU.   I'm using an NVIDIA Shield Tablet K1, there are no other performanc...

540 Views

0 replies

0 likes

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Help

I'm on a premium package but the app itself is not allowing to change the song or click the shuffle button. It just says that Try Premium. When I'm already in premium.

Newbie

I'm on a premium package but the app itself is not allowing to change the song or click the shuffle button. It just says that Try Premium. When I'm already in premium.

Joe

Community Legend

244 Views

1 replies

0 likes

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  • 1 replies
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App stopped being able to put to sleep

Hi I've been using Spotify for 3 years continuouslyBut in the last week I have stopped being able to put the app to sleep when not using itI have a Samsung device and it has a non removable batterySo preserving battery life, as I am a power user is p...

Casual Listener

Hi I've been using Spotify for 3 years continuously But in the last week I have stopped being able to put the app to sleep when not using it I have a Samsung device and it has a non removable batte...

DRUIDDOODE

Casual Listener

325 Views

1 replies

0 likes

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Superuser Contribution Se me pausa sola la reproducción desde el movil

Desde hace ya un tiempo, se me pausa sóla la reproducción desde el móvil.He probado con todo. Hasta eliminando por completo la app e instalandola de nuevo.Ya sea con cascos, sin cascos o por bluetooth. Con la tablet (también andriod) no me ocurre. Me...

Casual Listener

Desde hace ya un tiempo, se me pausa sóla la reproducción desde el móvil. He probado con todo. Hasta eliminando por completo la app e instalandola de nuevo. Ya sea con cascos, sin cascos o por blue...

rodro9alcuetas

Casual Listener

329 Views

2 replies

0 likes

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  • 2 replies
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Can´t find friends....

Hey Folks!I cannot see any of my Facebook friends, error says, that none of my friends uses Spotify, but that isnot true.... many of my friends do use spotify ^^The same thing happens with my Windows Laptop. Even if i enter a friends name directly, i...

Newbie

Hey Folks! I cannot see any of my Facebook friends, error says, that none of my friends uses Spotify, but that is not true.... many of my friends do use spotify ^^ The same thing happens with my W...

vegasilvava

Newbie

990 Views

5 replies

0 likes

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Quiero que funcione

Ya he desinstalado la aplicación, incluso formatie el teléfono y la aplicación sigue funcionando demasiado lenta. Se cierra sola y se paran las canciones.Lo peor es que estoy en premiun y la aplicación me está robando.

Casual Listener

Ya he desinstalado la aplicación, incluso formatie el teléfono y la aplicación sigue funcionando demasiado lenta. Se cierra sola y se paran las canciones. Lo peor es que estoy en premiun y la aplica...

233 Views

0 replies

0 likes

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[WP 8.0] Offline Playlist Data on SD Card

I have a LGK 20 phone im trying to put my music on my S.D card put it don't have that option am i doing something wrong??

Newbie

I have a LGK 20 phone im trying to put my music on my S.D card put it don't have that option am i doing something wrong??

232 Views

0 replies

0 likes

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Local Files are not downloading

There are a lot of songs that this app does not have, and I have added a whole heap via Local Files through my iTunes playlist. Lately the app has been deciding that it hasn't downloaded any of my songs and goes 'welp, I must download these again' on...

Newbie

There are a lot of songs that this app does not have, and I have added a whole heap via Local Files through my iTunes playlist. Lately the app has been deciding that it hasn't downloaded an...

465 Views

0 replies

2 likes

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Certain songs not transferring from local files to android

I recently purchased King Gizzard & the Lizard Wizard's Quarters! and I'm in Your Mind Fuzz since neither are on Spotify. When I put them into my local files they appear in my desktop but when I try to download it to my phone only three of Quaters! s...

Newbie

I recently purchased King Gizzard & the Lizard Wizard's Quarters! and I'm in Your Mind Fuzz since neither are on Spotify. When I put them into my local files they appear in my desktop but when I ...

260 Views

0 replies

0 likes

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Superuser Contribution Offline songs keeps being deleted from Artists and Albums but playlists remain intact and downloaded

I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on my phone AND my SD card, uninstalling the spotify and cl...

Regular

 I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on...

blukkeli

Regular

3899 Views

5 replies

3 likes

  • 3899 Views
  • 5 replies
  • 3 likes