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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397114 Views

547 replies

35 likes

Account
Free
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  • 547 replies
  • 35 likes

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8493 Views

0 replies

7 likes

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"Downloaded" Filter only showing a few of my downloaded albums / playlists

Hello, I have about 10 playlists downloaded on to my phone. When I go to filter only downloaded playlists, it is only showing 4 of those. I can't figure out what else could be filtering them out. Please advise. I did not see another topic on point to...

Casual Listener

Hello,   I have about 10 playlists downloaded on to my phone.   When I go to filter only downloaded playlists, it is only showing 4 of those.   I can't figure out what else could...

Joe

Community Legend

853 Views

3 replies

0 likes

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Spotify don't read sd card

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

Casual Listener

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

henkjan-spot

Casual Listener

1106 Views

8 replies

0 likes

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No me encuentran

No pueden ver mi perfil. Ayuda por favor

Casual Listener

No pueden ver mi perfil. Ayuda por favor

user-removed

Not applicable

881 Views

2 replies

0 likes

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Solved!! I can't skip forward or back on songs with premium

I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the skip forward and back arrows are grey

Casual Listener

I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the sk...

Rapica97

Casual Listener

11048 Views

2 replies

0 likes

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Solved!! Spotify blocking text message alerts

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work because I didn't hear the alert so my boss found someo...

Regular

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work bec...

Joe

Community Legend

931 Views

4 replies

0 likes

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  • 4 replies
  • 0 likes

Premium features enabled after device change

While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen music while going home. I noticed that I was able t...

Newbie

While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen ...

390 Views

0 replies

0 likes

  • 390 Views
  • 0 replies
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I have premium - I can't listen to what I want on my mobile device

I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot play songs in order. I pressed the button that was...

Newbie

I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot...

Joe

Community Legend

353 Views

1 replies

0 likes

  • 353 Views
  • 1 replies
  • 0 likes

Killing my data plan

How can I listen to music without sucking the life out of my data plan???

Casual Listener

How can I listen to music without sucking the life out of my data plan???

284 Views

0 replies

0 likes

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Solved!! Lower volume?

Hi,I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overall volume is lower when compared to other sources even w...

Casual Listener

Hi, I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overal...

itsgalb

Casual Listener

693 Views

1 replies

0 likes

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Downloaded Songs disappear on their own.

Now and then all my download songs (to be listened to offline) disappear.Payment is always done on time

Casual Listener

Now and then all my download songs (to be listened to offline) disappear. Payment is always done on time

248 Views

0 replies

0 likes

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searching for music, no drop down list appearing!

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not. https://support.spotify.com/uk/learn-more/guides/#!/article/Search-for-music/?in=searc...

Newbie

I have followed the below guide ( which is pretty obvious) just incase searching for music on the spotify app was different from spotify on desktop, but it is not.    https://support.sp...

II-_-II

Newbie

1480 Views

5 replies

0 likes

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Problem with internet connection

Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open community.spotify.com but on 3g/lte i cant.Sorry for bad...

Casual Listener

Hi. I tried to reset spotify, reinstall etc. Spotify works good on wifi but when i turn off wifi and switch to 3g/lte i see "no internet connection" message. When i connected to wifi i can open commu...

Czar0_WzN

Casual Listener

555 Views

2 replies

0 likes

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Adoptable Storage

Why can't the Spotify app be moved to the SD card through Adoptable Storage?

Visitor

Why can't the Spotify app be moved to the SD card through Adoptable Storage? 

heffequespotify

Casual Listener

1668 Views

5 replies

1 likes

  • 1668 Views
  • 5 replies
  • 1 likes

Transfer to sd

On settings storage where you can transfer to sd. After you transfer to sd us it possible to take sd out to a mp 3 and play.? Really need answer

Casual Listener

On settings storage where you can transfer to sd. After you transfer to sd us it possible to take sd out to a mp 3 and play.? Really need answer

Joe

Community Legend

378 Views

1 replies

0 likes

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  • 1 replies
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Solved!! Problems with Premium

I bought a Spotify Prepaid Card, used it at spotify.com/redeem....Gott a Mail with The Information, that i haben Spotify Premium....nur i still can't skip my Songs or Download them for offline ussage.....can u **bleep** me?

Newbie

I bought a Spotify Prepaid Card, used it at spotify.com/redeem....Gott a Mail with The Information, that i haben Spotify Premium....nur i still can't skip my Songs or Download them for offline ussage...

Joe

Community Legend

674 Views

3 replies

0 likes

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  • 3 replies
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Solved!! Spotify takes forever to show anything in the app.

I been having alot of problems with the app. It would take forever to load into playlist, sometimes going to the raido says something went wrong. I thought reinstalling this might change something but it didn't. The problem is so bad, that its also u...

Casual Listener

I been having alot of problems with the app. It would take forever to load into playlist, sometimes going to the raido says something went wrong. I thought reinstalling this might change something bu...

Joe

Community Legend

1043 Views

5 replies

0 likes

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  • 5 replies
  • 0 likes

Solved!! Android Auto - Spotify loading issue

Hey, since the latest Spotify version I experience a loading loop of Spotify.This ends up with the message from Spotify that it's currently not working. The workaround is delte cache and data verytime before I connect my phone to the car's infotainme...

Casual Listener

Hey,   since the latest Spotify version I experience a loading loop of Spotify. This ends up with the message from Spotify that it's currently not working.   The workaround is delte ca...

eblackrose00

Roadie

3157 Views

1 replies

0 likes

Android
auto
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Solved!! Removing Spotify from Android phone if child has lost phone password

The Android phone mentioned, does not show up on Spotify onlinel, so I can't remove that link there. However it must still be linked to the account as we cannot put Spotify onto any further devices - thus our need to remove from the Samsung phone... ...

Casual Listener

The Android phone mentioned, does not show up on Spotify onlinel, so I can't remove that link there.  However it must still be linked to the account as we cannot put Spotify onto any further dev...

Jacob

Community Legend

822 Views

3 replies

0 likes

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Trouble with offline songs on SD card

I've tried to download all the songs I have saved in my library and save them to my SD Card but after 30 minutes of the download being finished, the songs are deleted off my phone.It's weird because the Download notificacion fluctuates between differ...

Newbie

I've tried to download all the songs I have saved in my library and save them to my SD Card but after 30 minutes of the download being finished, the songs are deleted off my phone. It's weird becaus...

268 Views

0 replies

0 likes

  • 268 Views
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Spotify android crashes shortly after startup

Hi,Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify version 8.4.11.1283). Moments after I start spotify on ...

Visitor

Hi, Ever since i reorganized my playlists on the windows 7 desktop app by creating new folders and moving playlists around, spotify keeps crashing on my Samsung Galaxy S5 (Android 6.0.1 - Spotify ve...

Joe

Community Legend

732 Views

1 replies

0 likes

  • 732 Views
  • 1 replies
  • 0 likes