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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Superuser Contribution Cant play songs after tranfering to SD card

I have the premium account and I recently transfered my downloaded songs to the SD card I added to my Samsung s7....but now when I turn spotify to offline mode it does not play songs....Am I going to be able to still play downloaded music that I tran...

Newbie

I have the premium account and I recently transfered my downloaded songs to the SD card I added to my Samsung s7....but now when I turn spotify to offline mode it does not play songs.... Am I going ...

user-removed

Not applicable

445 Views

1 replies

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Saving Music to SD Card

Just to help fellow listener, if you cant find the choose your storage option under setting, do not worry. Just download your favourite songs till u run out of internal storage space (your SD card storage must have more room than your internal), then...

Casual Listener

Just to help fellow listener, if you cant find the choose your storage option under setting, do not worry. Just download your favourite songs till u run out of internal storage space (your SD card st...

363 Views

0 replies

0 likes

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My music isnt loading even when im connect to the internet

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this I might as well just go to Pandora. This is pull**...

Casual Listener

Can some one help me out music isn't loading at all. I'm connected to my internet but still the music Skipp's while it's playing and that what I'm not paying for. If I don't receive help soon on this...

mitubishijohn

Casual Listener

450 Views

1 replies

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Solved!! 4g tim problem

Nonostante sia connesso in 4g mi da sempre offline. Come faccio?Despite being connected to 4g I have always been offline. How can I do?

Casual Listener

Nonostante sia connesso in 4g mi da sempre offline. Come faccio? Despite being connected to 4g I have always been offline. How can I do?

Pinorizzo98

Casual Listener

1785 Views

4 replies

3 likes

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Battery drain on phone when listening on laptop application

So this is a bit odd. When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's completely obliterating my mobile battery life while the phone is...

Newbie

So this is a bit odd.   When I'm listening to music on my laptop, the player links to my mobile (so I can only listen on one device at a time, which I understand) but in the process it's compl...

965 Views

0 replies

6 likes

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Notifications cutting out music

Whenever I play music and receive a notification, the music dips down in volume, or cuts out completely. That is seriously annoying. I'm reading from a Google search that the only way to correct that is to turn on Do Not Disturb, on my phone, and the...

Casual Listener

Whenever I play music and receive a notification, the music dips down in volume, or cuts out completely. That is seriously annoying. I'm reading from a Google search that the only way to correct that...

ChickenWithWing

Newbie

1398 Views

3 replies

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"Shuffle Play" only on Premium?

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my phone, android, at the top of the album or playlist ...

Newbie

I recently upgraded to spotify premium. On my PC when I go to an album or playlist, the big green button at the top says 'play' and will play through the album or playlist from top to bottom. On my p...

user-removed

Not applicable

788 Views

1 replies

0 likes

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Musicas que não tocam

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perfeitamente, quando ele passa para a seguinte ele toc...

Newbie

Criei uma playlist com diversas musicas de diversos albuns e cliquei em baixar pois não uso a internet para ouvir no trabalho, e acontece que quando começa a tocar a primeira musica ele funciona perf...

2225 Views

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still offline

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

Casual Listener

In my S5 despite my 4G connection is working, Spotify says I'm offline and it runs only with wifi

Sonnopesante

Newbie

373 Views

1 replies

0 likes

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Can´t Change saving Files on SD-Card

Hi there, I have a massive Problem saving my Offline Playlists on my SD Card (Phone Galaxy S7). It Used to work until yesterday. Somehow My Spotify stopped working. From now on i can´t change the place to save the music to my SD-Card. Normaly there i...

Regular

Hi there,   I have a massive Problem saving my Offline Playlists on my SD Card (Phone Galaxy S7). It Used to work until yesterday. Somehow My Spotify stopped working. From now on i can´t chang...

Joe

Community Legend

571 Views

3 replies

0 likes

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Moving (and irritating) track info ticker

Hi, for the android version, does anyone else find it annoying that when you select a new track, the track ticker races in from the side with the new track info, rather than like before where it was instantly replaced? The movement in the corner of y...

Casual Listener

Hi, for the android version, does anyone else find it annoying that when you select a new track, the track ticker races in from the side with the new track info, rather than like before where it was ...

Lucas1234

Casual Listener

796 Views

4 replies

1 likes

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Spotify keeps skipping tracks randomly or stops playing

Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the songSteps to reproduce the issue: Have tried re-installing the app.Your device and operating system...

Regular

Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the song Steps to reproduce the issue: Have tried r...

ddominykas

Regular

963 Views

3 replies

0 likes

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S7 edge no internet connection, but internet go well with all others apps

Since i restart my Samsung galaxy s7 edge, spotify works only with wi-fy connection, saying there is no internet connection when i'm on 4g, but all the others apps work. Also i can't open the helps page from crome. i've tryed to reinstall and i saw i...

Casual Listener

Since i restart my Samsung galaxy s7 edge, spotify works only with wi-fy connection, saying there is no internet connection when i'm on 4g, but all the others apps work. Also i can't open the helps p...

Francescoarnald

Casual Listener

570 Views

3 replies

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It is not playing when I off the screen.

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem?(Reeder P10, Android 6.0)

Casual Listener

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem? (Reeder P10, Android 6.0)

Joe

Community Legend

509 Views

3 replies

0 likes

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spotify don't work in 4g

Help please, i have spotify with premium account on my nexus 5x android O developer preview;until yesterday all good, this morning i change telephone operator and have a new SIM.Now spotify work only on WI FI but not on 4G, it's the only app that doe...

Casual Listener

Help please,   i have spotify with premium account on my nexus 5x android O developer preview; until yesterday all good, this morning i change telephone operator and have a new SIM. Now spot...

andre88

Casual Listener

709 Views

3 replies

0 likes

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Downloaded songs keep disappearing

Hello,since a few weeks the app has been upsetting me quite a bit.Long story short: downloaded content (on SD card which functions properly and has tons of free space) keeps disappearing, sometimes just a few albums but, for example, yesterday (note ...

Regular

Hello, since a few weeks the app has been upsetting me quite a bit. Long story short: downloaded content (on SD card which functions properly and has tons of free space) keeps disappearing, sometim...

AxCYeR

Regular

1243 Views

4 replies

0 likes

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Superuser Contribution Descarga de canciones

descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago????

Newbie

descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago?...

user-removed

Not applicable

1274 Views

2 replies

0 likes

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BUG Resuming player when call ends

I'm experiencing this bug on Huawei P10 Lite.- I have Spotify opened but stopped- I make or receive a tel call- When call ends Spotify starts playing also if it was stopped.This is a recent problem after last update, before it everything works proper...

Casual Listener

I'm experiencing this bug on Huawei P10 Lite. - I have Spotify opened but stopped - I make or receive a tel call - When call ends Spotify starts playing also if it was stopped. This is a recent...

Scary-busey

Newbie

754 Views

4 replies

0 likes

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When I click on a daily mix, I can't switch daily mixes

when I click on a daily mix playlist, it locks me out of the other ones. it used to be it would just lock me out of one, but now it locks me out of all 3 of the other ones, and it's horrible, because I can't switch if I don't like the the song.

Visitor

when I click on a daily mix playlist, it locks me out of the other ones. it used to be it would just lock me out of one, but now it locks me out of all 3 of the other ones, and it's horrible, because...

Joe

Community Legend

394 Views

1 replies

0 likes

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Superuser Contribution Discover weekly did not update

My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?

Newbie

My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?

Mara_F

Roadie

575 Views

2 replies

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