Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

6845 Views

0 replies

7 likes

  • 6845 Views
  • 0 replies
  • 7 likes

Spotify keeps skipping tracks randomly or stops playing

Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the songSteps to reproduce the issue: Have tried re-installing the app.Your device and operating system...

Regular

Brief description of the issue: The spotify app keeps skipping tracks from albums randomly, and sometimes stops playing by itself in the middle of the song Steps to reproduce the issue: Have tried r...

ddominykas

Regular

931 Views

3 replies

0 likes

  • 931 Views
  • 3 replies
  • 0 likes

S7 edge no internet connection, but internet go well with all others apps

Since i restart my Samsung galaxy s7 edge, spotify works only with wi-fy connection, saying there is no internet connection when i'm on 4g, but all the others apps work. Also i can't open the helps page from crome. i've tryed to reinstall and i saw i...

Casual Listener

Since i restart my Samsung galaxy s7 edge, spotify works only with wi-fy connection, saying there is no internet connection when i'm on 4g, but all the others apps work. Also i can't open the helps p...

Francescoarnald

Casual Listener

549 Views

3 replies

0 likes

  • 549 Views
  • 3 replies
  • 0 likes

It is not playing when I off the screen.

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem?(Reeder P10, Android 6.0)

Casual Listener

It always closed otomatically when I lock the screen. I don't have Power Saving or another saving applications. It's annoying. What should I do to solve the problem? (Reeder P10, Android 6.0)

Joe

Community Legend

496 Views

3 replies

0 likes

  • 496 Views
  • 3 replies
  • 0 likes

spotify don't work in 4g

Help please, i have spotify with premium account on my nexus 5x android O developer preview;until yesterday all good, this morning i change telephone operator and have a new SIM.Now spotify work only on WI FI but not on 4G, it's the only app that doe...

Casual Listener

Help please,   i have spotify with premium account on my nexus 5x android O developer preview; until yesterday all good, this morning i change telephone operator and have a new SIM. Now spot...

andre88

Casual Listener

686 Views

3 replies

0 likes

  • 686 Views
  • 3 replies
  • 0 likes

Downloaded songs keep disappearing

Hello,since a few weeks the app has been upsetting me quite a bit.Long story short: downloaded content (on SD card which functions properly and has tons of free space) keeps disappearing, sometimes just a few albums but, for example, yesterday (note ...

Regular

Hello, since a few weeks the app has been upsetting me quite a bit. Long story short: downloaded content (on SD card which functions properly and has tons of free space) keeps disappearing, sometim...

AxCYeR

Regular

1217 Views

4 replies

0 likes

  • 1217 Views
  • 4 replies
  • 0 likes

Superuser Contribution Descarga de canciones

descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago????

Newbie

descargo mis canciones, cuando termina d descargarse me salgo de la aplicacion y despues quiero escucharlas en modo offline me aparce mi lista de canciones como si no hubiese descargado nada, q hago?...

user-removed

Not applicable

1255 Views

2 replies

0 likes

  • 1255 Views
  • 2 replies
  • 0 likes

BUG Resuming player when call ends

I'm experiencing this bug on Huawei P10 Lite.- I have Spotify opened but stopped- I make or receive a tel call- When call ends Spotify starts playing also if it was stopped.This is a recent problem after last update, before it everything works proper...

Casual Listener

I'm experiencing this bug on Huawei P10 Lite. - I have Spotify opened but stopped - I make or receive a tel call - When call ends Spotify starts playing also if it was stopped. This is a recent...

Scary-busey

Newbie

708 Views

4 replies

0 likes

  • 708 Views
  • 4 replies
  • 0 likes

When I click on a daily mix, I can't switch daily mixes

when I click on a daily mix playlist, it locks me out of the other ones. it used to be it would just lock me out of one, but now it locks me out of all 3 of the other ones, and it's horrible, because I can't switch if I don't like the the song.

Visitor

when I click on a daily mix playlist, it locks me out of the other ones. it used to be it would just lock me out of one, but now it locks me out of all 3 of the other ones, and it's horrible, because...

Joe

Community Legend

382 Views

1 replies

0 likes

  • 382 Views
  • 1 replies
  • 0 likes

Superuser Contribution Discover weekly did not update

My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?

Newbie

My discover weekly did not update. I've tried logging out and back in. Unfollowed and refollowed the playlist. And checked to see if there was an update for my app. Any other possible solutions?

Mara_F

Roadie

544 Views

2 replies

0 likes

  • 544 Views
  • 2 replies
  • 0 likes

Superuser Contribution Verbindung nicht möglich beim Premiumkau f

Hallo liebe Community!Ich möchte mir seit einiger Zeit das Spotify Premium holen. Momentan ja 3 Monate für 99ct. Drücke ich in der App auf meinem Handy aber auf *Premium holen*, so kommt "Verbindung nicht möglich. Überprüfen sie ihre Einstellungen un...

Newbie

Hallo liebe Community! Ich möchte mir seit einiger Zeit das Spotify Premium holen. Momentan ja 3 Monate für 99ct. Drücke ich in der App auf meinem Handy aber auf *Premium holen*, so kommt "Verbindun...

user-removed

Not applicable

1097 Views

1 replies

0 likes

  • 1097 Views
  • 1 replies
  • 0 likes

Superuser Contribution Last added songs not playing when shuffling playlist

When I add new music to my playlist, then shuffle the playlist, the new songs will never come up in shuffle. I can't figure out how to force it to work, but they usually don't start appearing in shuffle until a week or two after adding the songs. Is ...

Regular

When I add new music to my playlist, then shuffle the playlist, the new songs will never come up in shuffle. I can't figure out how to force it to work, but they usually don't start appearing in shuf...

Caketray

Regular

521 Views

3 replies

0 likes

  • 521 Views
  • 3 replies
  • 0 likes

Can´t Find SD option to save offline music

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Casual Listener

Hi, the APP updated yesterday and now i can´t find the option to select where to save the offline music, it automatically saves in the Internal Storage but i want it in the SD Card

Guigui92130

Newbie

775 Views

4 replies

0 likes

sd card
  • 775 Views
  • 4 replies
  • 0 likes

Saving and sending a QR code on Android (Galaxy S7)

Hello I wonder if anyone can help Please!I'm trying to save the QR code on my android device and I can't manage it. I have to screenshot and then send thst image to friends. I've tried clicking "Share" but that just sends a link and some text, doesn'...

Casual Listener

Hello I wonder if anyone can help Please! I'm trying to save the QR code on my android device and I can't manage it. I have to screenshot and then send thst image to friends. I've tried clicking "...

897 Views

0 replies

1 likes

  • 897 Views
  • 0 replies
  • 1 likes

Superuser Contribution 5 skips an hour?

I read that we're supposed to get 5 skips an hour but it's been nearly 7 hours and my skips still haven't regenerated! What do I do?

Newbie

I read that we're supposed to get 5 skips an hour but it's been nearly 7 hours and my skips still haven't regenerated! What do I do?

Maria_B

Moderator

865 Views

1 replies

0 likes

  • 865 Views
  • 1 replies
  • 0 likes

Spotify don't work

Help, Spotify work with wifi but not with 3G , i have tried to install on Android 3 times but still don't work, what i have to do?

Visitor

Help, Spotify work with wifi but not with 3G , i have tried to install on Android 3 times but still don't work, what i have to do?

user-removed

Not applicable

1578 Views

5 replies

0 likes

  • 1578 Views
  • 5 replies
  • 0 likes

Superuser Contribution Spotify gift card

I recently logged on to enter the second 3 month Spotify gift card and the number took. It shows on-line that I have until 8/18 but it does not work on the phone? I keep getting the adds. It is as though it works on the computer but not on the phone ...

Newbie

I recently logged on to enter the second 3 month Spotify gift card and the number took.  It shows on-line that I have until 8/18 but it does not work on the phone?  I keep getting the adds....

user-removed

Not applicable

455 Views

1 replies

0 likes

  • 455 Views
  • 1 replies
  • 0 likes

Superuser Contribution android alarm clock (and maybe other notifications) auto starts spotify

Running Spotify 8.4.4.810 on a Samsung s5 running 6.0.1. When my android alarm goes off, it automatically starts spotify when I snooze or dismiss it. I tried disabling notifictions in Spotify but that has no effect. How does one stop Spotify from aut...

Newbie

Running Spotify 8.4.4.810 on a Samsung s5 running 6.0.1.  When my android alarm goes off, it automatically starts spotify when I snooze or dismiss it.  I tried disabling notifictions in Spo...

user-removed

Not applicable

933 Views

1 replies

0 likes

  • 933 Views
  • 1 replies
  • 0 likes

Superuser Contribution La coda di riproduzione salta alcuni brani.

Sulla riproduzione alcuni brani vengono saltati automaticamente. Versione android 8.4.4.810. Prima non succedeva.

Casual Listener

Sulla riproduzione alcuni brani vengono saltati automaticamente. Versione android 8.4.4.810. Prima non succedeva.

ahusoski

Casual Listener

947 Views

2 replies

0 likes

  • 947 Views
  • 2 replies
  • 0 likes

Speicherort für offline Daten geht verloren

Hin und wieder wird ohne mein Zutun der Speicherort von SD-Karte auf Intern umgestellt. Die Daten sind dann noch auf der Speicherkarte vorhanden. Stelle ich dann den Speicherort um, werden die Daten auf der SD-Karte gelöscht. Das ist sehr ärgerlich, ...

Casual Listener

Hin und wieder wird ohne mein Zutun der Speicherort von SD-Karte auf Intern umgestellt. Die Daten sind dann noch auf der Speicherkarte vorhanden. Stelle ich dann den Speicherort um, werden die Daten ...

mmomo

Newbie

571 Views

1 replies

0 likes

  • 571 Views
  • 1 replies
  • 0 likes

Superuser Contribution Equalizer disappeared

Dear Community,I used to have the equalizer setting functionality on my previous version of Spotify. When I updated it a couple of weeks ago, this option disappeared. Last update (8.4.4.810 armV7) still misses this option.How could I get it back?Spot...

Casual Listener

Dear Community, I used to have the equalizer setting functionality on my previous version of Spotify. When I updated it a couple of weeks ago, this option disappeared. Last update (8.4.4.810 armV7...

vincentroch

Casual Listener

536 Views

2 replies

0 likes

  • 536 Views
  • 2 replies
  • 0 likes