Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Android

Get help for your Android mobile or tablet

Start a topic

Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

1771 Views

0 replies

6 likes

  • 1771 Views
  • 0 replies
  • 6 likes

Solved!! 5.7 gb data without having any song downloaded

Is it possible that my tablet has 5.7gb spotify data without having any song downloaded? I may erase data folder, but will I lose all my favorites and listened music? Is there a way to reduce data usage on my tablet hard disk without losing all? Than...

Newbie

Is it possible that my tablet has 5.7gb spotify data without having any song downloaded? I may erase data folder, but will I lose all my favorites and listened music? Is there a way to reduce data us...

Joe

Community Legend

2679 Views

1 replies

0 likes

  • 2679 Views
  • 1 replies
  • 0 likes

Solved!! Switched off tablet in offline mode now can't login

I am a Premium member and switched my Android tablet off whilst in offline mode. Now I try to log back in and I get a message saying to switch to online mode to login..... But cannot switch to online mode unless I am logged in to get to settings page...

Casual Listener

I am a Premium member and switched my Android tablet off whilst in offline mode. Now I try to log back in and I get a message saying to switch to online mode to login..... But cannot switch to online...

Joe

Community Legend

909 Views

3 replies

0 likes

  • 909 Views
  • 3 replies
  • 0 likes

Mobile Data Usage Problem

Hello, I've been using Spotify quite a while, but this month something I've never ever seen happened. I'm using spotify on my phone when I'm on my way to work or back to home. It takes about an hour. My usage pattern didn't change. This month I got s...

Newbie

Hello,   I've been using Spotify quite a while, but this month something I've never ever seen happened.   I'm using spotify on my phone when I'm on my way to work or back to h...

463 Views

0 replies

3 likes

  • 463 Views
  • 0 replies
  • 3 likes

Losing album tracks online and offline

I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible. I am now even finding when I save albums (not downloading) t...

Newbie

I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible.  I a...

255 Views

0 replies

0 likes

  • 255 Views
  • 0 replies
  • 0 likes

How to delete music from SD on Android.

This is my situation, I had 2 phones, let's call them A and B. On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kept my SD Card. So then I bought my cellphone B, and I inserte...

Newbie

This is my situation, I had 2 phones, let's call them A and B.   On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kep...

358 Views

0 replies

0 likes

  • 358 Views
  • 0 replies
  • 0 likes

problem Evanescence Fallen

I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)

Newbie

I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)

IvoEdgar

Newbie

1244 Views

4 replies

0 likes

  • 1244 Views
  • 4 replies
  • 0 likes

Samsung galaxy s7 edge storage location BUG

This occurs in the latest update. Issue: when rebooting the phone spotify data is lost. After rebooting my phone.#1 log into Spotify again#2 must move location of storage back to external sd card.#3 must select music to be stored for offline use agai...

Roadie

This occurs in the latest update.   Issue: when rebooting the phone spotify data is lost.    After rebooting my phone. #1 log into Spotify again #2 must move location of storage ...

Joe

Community Legend

13543 Views

65 replies

15 likes

  • 13543 Views
  • 65 replies
  • 15 likes

I closed app on my PC (didn't log off), Android stays silent

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth). Today I was listening to Spotify on my PC, decided to go for a drive. I shut down the PC app but did not log off. When I got to the car it would run Spotify, se...

Casual Listener

I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth).  Today I was listening to Spotify on my PC, decided to go for a drive.  I shut down the PC app but ...

Titox

Roadie

767 Views

4 replies

0 likes

  • 767 Views
  • 4 replies
  • 0 likes

Premium isnt working

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

Casual Listener

I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.

239 Views

0 replies

0 likes

  • 239 Views
  • 0 replies
  • 0 likes

Downloading To SD Card

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the app. Nothing seems to work. This would be really help...

Casual Listener

I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the ap...

Joe

Community Legend

1404 Views

3 replies

0 likes

  • 1404 Views
  • 3 replies
  • 0 likes

Spotify borra mis descargas

Hola, vengo teniendo este problema hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo;Descargo mis playlist/albums en la memoria SD y todo funciona a la perfeccion , por unas...

Newbie

Hola, vengo teniendo este problema  hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo; Descargo mis playlist/albums ...

Simarro

Newbie

3441 Views

3 replies

4 likes

  • 3441 Views
  • 3 replies
  • 4 likes

intermittent squelching noises during playback

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / static / squelching noise). It was really annoying. I...

Regular

Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / st...

321 Views

0 replies

0 likes

  • 321 Views
  • 0 replies
  • 0 likes

Spotify Account Change

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout changed and that when I went to my profile, it says...

Newbie

Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout ...

178 Views

0 replies

0 likes

  • 178 Views
  • 0 replies
  • 0 likes

Found Song that I gave a Thumps Up

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...

Regular

Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...

skorrrrr

Regular

541 Views

5 replies

0 likes

  • 541 Views
  • 5 replies
  • 0 likes

Download. Using cellular

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

Newbie

I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌

481 Views

0 replies

0 likes

  • 481 Views
  • 0 replies
  • 0 likes

[Subscription] Decreasing subscription price for long term subscribers

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

Casual Listener

Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks

kazem4potify

Casual Listener

371 Views

2 replies

0 likes

  • 371 Views
  • 2 replies
  • 0 likes

Alguien entra con otro dispositivo a mi cuenta

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

Newbie

Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica

570 Views

0 replies

1 likes

  • 570 Views
  • 0 replies
  • 1 likes

android auto auto start

Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an inconvience. Apple car play auto starts but android auto does not. N...

Newbie

Is there an option somewhere to have spotify auto start playing when it connects to android auto?  I have to always push play after I connect my phone.  Minor inconvience but still an incon...

587 Views

0 replies

1 likes

  • 587 Views
  • 0 replies
  • 1 likes

Spotify's sound not good in car

Hi,We use spotify to play music in the car, but since the last update the sound is awefull.It playes very quiet and the sound is not as good as before (bass, ...)I play it with an aux-cable, my husband uses bluetooth, but in both cases it's the same....

Casual Listener

Hi, We use spotify to play music in the car, but since the last update the sound is awefull. It playes very quiet and the sound is not as good as before (bass, ...) I play it with an aux-cable, my...

290 Views

0 replies

0 likes

  • 290 Views
  • 0 replies
  • 0 likes