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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Amriverosd

Visitor

397359 Views

547 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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video ads not available if paused and come back to

When the video ad option comes up if it is paused for a short while the options to watch the video ad disappeares. It also happens sometimes if the screen is off before the option should appear.

Newbie

When the video ad option comes up if it is paused for a short while the options to watch the video ad disappeares. It also happens sometimes if the screen is off before the option should appear.

270 Views

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Todos meus dowloads desapareceram

Pela manhã quando fui procurar linha playlist simples não estava baixada!Não oque acontece com o app, pois não é a primeira vez. Da outra vez eu baixei tudo novamente! Me ajudem! Por favorPS: Sou Premium

Newbie

Pela manhã quando fui procurar linha playlist simples não estava baixada! Não oque acontece com o app, pois não é a primeira vez. Da outra vez eu baixei tudo novamente! Me ajudem! Por favor PS: Sou...

237 Views

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Downloaded music. Spotify not showing it.

I have a new pixel xl.I connected to wifi and downloaded a ton of music.The app is showing 8gb used in the internal storage.However, the app is not showing anything as downloaded.How do I solve e this apart from uninstalling and starting over?

Regular

I have a new pixel xl. I connected to wifi and downloaded a ton of music. The app is showing 8gb used in the internal storage. However, the app is not showing anything as downloaded. How do I sol...

Grifforama

Regular

577 Views

2 replies

0 likes

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How Do I Kick everyone off my Spotify?!?!

Tthere has been a device goig by the name of 'Joey Alexa' on the spotify for months now and I can't seem to get him off from there! I don't know anyone called Joey nor have I connected my spotify to an alexa. I've changed my password multiple times a...

Casual Listener

Tthere has been a device goig by the name of 'Joey Alexa' on the spotify for months now and I can't seem to get him off from there! I don't know anyone called Joey nor have I connected my spotify to ...

Wzurslayer

Casual Listener

663 Views

2 replies

0 likes

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Music isnt working

At first whenever i trird to play my songs that i saved, it just kept playing suggested songs no matter how much i skipped it. Then it started to say i need premium to play any playlist or music. Please help.

Newbie

At first whenever i trird to play my songs that i saved, it just kept playing suggested songs no matter how much i skipped it. Then it started to say i need premium to play any playlist or music. Ple...

Joe

Community Legend

377 Views

1 replies

0 likes

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Premium but offline not possible to switch songsd backward between the songs

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between songs. When I push the forward button spotify give...

Casual Listener

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between...

Lies1234

Casual Listener

425 Views

2 replies

0 likes

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How to download songs to your phone storage to use for an alarm, ringtone or notification

Does anyone know if this is possible? I've been selecting different menus and can't find any download options such as this.

Casual Listener

Does anyone know if this is possible? I've been selecting different menus and can't find any download options such as this.

MissWinn

Casual Listener

561 Views

2 replies

1 likes

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limit number of playlists

Is there a limit on the amount of playlists?

Casual Listener

Is there a limit on the amount of playlists?

Joe

Community Legend

434 Views

1 replies

0 likes

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Binary file

How do I save my songs and albums in another format than a binary file. I located all my music on my SD card but it always says that the file is an unsupported document or file. Please help me ASAP! When you save songs or albums in the app not downlo...

Casual Listener

How do I save my songs and albums in another format than a binary file. I located all my music on my SD card but it always says that the file is an unsupported document or file. Please help me ASAP! ...

Jtskidgel90

Casual Listener

970 Views

2 replies

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Importierte Musik

Hallo, ich hab ein Problem mit meiner importierten Musik als ich sie von meinem Handy gelöscht habe wurde sie grau in Spotify hinterlegt und jetzt kann ich sie dort aber auch nicht mehr entfernen. Beispiel wie das bei mir aussieht ist im Anhang.Danke...

Newbie

Hallo, ich hab ein Problem mit meiner importierten Musik als ich sie von meinem Handy gelöscht habe wurde sie grau in Spotify hinterlegt und jetzt kann ich sie dort aber auch nicht mehr entfernen. Be...

373 Views

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Importar música local

Cómo puedo borrar la música importada del dispositivo móvil a Spotify? La app no me da la opción, ya borre el cache, desinstale y volví a instalar la app pero no sé borra esa información.

Newbie

Cómo puedo borrar la música importada del dispositivo móvil a Spotify? La app no me da la opción, ya borre el cache, desinstale y volví a instalar la app pero no sé borra esa información.

264 Views

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Bugs?

I got logged out while I was in offline mode and I tried signing back in but It said I had to turn my profile to online mode. How do I get to online mode of I can't access my account?

Casual Listener

I got logged out while I was in offline mode and I tried signing back in but It said I had to turn my profile to online mode. How do I get to online mode of I can't access my account?

K_browitt

Casual Listener

459 Views

2 replies

0 likes

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Tengo premium familiar y no puedo usar las funciones.

Hola, tengo premium familiar y no puedo utilizar el modo aleatorio, adelantar o retroceder la cancion y cuando quiero cambiarla me dice que me suscriba a premium. Ya he constatado si soy premium y me dice que si, y también he revisado mi factura. El ...

Newbie

Hola, tengo premium familiar y no puedo utilizar el modo aleatorio, adelantar o retroceder la cancion y cuando quiero cambiarla me dice que me suscriba a premium. Ya he constatado si soy premium y me...

450 Views

0 replies

0 likes

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Solved!! Spotify connect on galaxy s 8

Just got a galaxy s8 and I can't use Spotify connect to connect to my Yamaha amp or connect to Chromecast. Devices are not found. Still works on my old HTC on the same network. Any one else having this problem?

Music Fan

Just got a galaxy s8 and I can't use Spotify connect to connect to my Yamaha amp or connect to Chromecast. Devices are not found. Still works on my old HTC on the same network. Any one else having th...

Joe

Community Legend

3817 Views

5 replies

0 likes

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'%' character in search

Andriod Version 8.4.9.271 armV7Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

Visitor

Andriod Version 8.4.9.271 armV7 Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

seejaylamb

Newbie

394 Views

1 replies

1 likes

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Superuser Contribution music keeps stopping

My mother has Android - Samsung S7 (premium) When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. ...

Newbie

My mother has Android - Samsung S7 (premium)  When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left o...

MonicaM_Bogota

Roadie

426 Views

1 replies

0 likes

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Superuser Contribution Problemas al escoger canciones

Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas ni nada. A que se debe? Que debo hacer?

Casual Listener

Me acabo de dar de alta en la versión premium oferta para estudiantes universitarios, y me dice que estoy en la version "free" y solo me deja escuchar canciones en modo aleatorio, no puedo escogerlas...

MonicaM_Bogota

Roadie

485 Views

1 replies

0 likes

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Can Spotify or anyone wipe ALL my playlists back to zero?

HiI have a student Spotify premium acct with several thousand playlists. I want to wipe them and start from scratch but wonder how to as im restricted as follows:1. No pc access (uni machines 3rd party blocked)2. Only use via android mobile and table...

Regular

Hi I have a student Spotify premium acct with several thousand playlists. I want to wipe them and start from scratch but wonder how to as im restricted as follows: 1. No pc access (uni machines 3...

428 Views

0 replies

0 likes

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Spotify taking too much storage

Hello,I don't use Offline mode, yet Spotify is taking more than 2GB of my phone's storage. The memory used is getting bigger the more i use Spotify, yet I am not downloading the songs.How could I change that?

Newbie

Hello, I don't use Offline mode, yet Spotify is taking more than 2GB of my phone's storage. The memory used is getting bigger the more i use Spotify, yet I am not downloading the songs.How could I c...

Joe

Community Legend

567 Views

1 replies

0 likes

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All Library and Playlists Get Deleted

Hello,I was listening my downloaded Playlist on Spotify and suddenly it stopped playing. Then I tried to play it but the app reset and restarted itself. For a while my external SD card seemed as disconnected although it wasn't. After restarting my ph...

Newbie

Hello, I was listening my downloaded Playlist on Spotify and suddenly it stopped playing. Then I tried to play it but the app reset and restarted itself. For a while my external SD card seemed as di...

326 Views

0 replies

0 likes

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