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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5462 Views

0 replies

7 likes

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Speicherort für offline Daten geht verloren

Hin und wieder wird ohne mein Zutun der Speicherort von SD-Karte auf Intern umgestellt. Die Daten sind dann noch auf der Speicherkarte vorhanden. Stelle ich dann den Speicherort um, werden die Daten auf der SD-Karte gelöscht. Das ist sehr ärgerlich, ...

Casual Listener

Hin und wieder wird ohne mein Zutun der Speicherort von SD-Karte auf Intern umgestellt. Die Daten sind dann noch auf der Speicherkarte vorhanden. Stelle ich dann den Speicherort um, werden die Daten ...

mmomo

Newbie

562 Views

1 replies

0 likes

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Superuser Contribution Equalizer disappeared

Dear Community,I used to have the equalizer setting functionality on my previous version of Spotify. When I updated it a couple of weeks ago, this option disappeared. Last update (8.4.4.810 armV7) still misses this option.How could I get it back?Spot...

Casual Listener

Dear Community, I used to have the equalizer setting functionality on my previous version of Spotify. When I updated it a couple of weeks ago, this option disappeared. Last update (8.4.4.810 armV7...

vincentroch

Casual Listener

506 Views

2 replies

0 likes

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Superuser Contribution Galaxy S7 Edge - Android 7.0 Nougat - Spotify randomly pauses music

Hi everyone, My spotify app is randomly pausing music without touch it. I set the application in a "out of battery control" mode and I don't use the energy saver mode. Someone is facing the issue ? How can I solve it? Thanks for your help,Regards

Casual Listener

Hi everyone,   My spotify app is randomly pausing music without touch it.   I set the application in a "out of battery control" mode and I don't use the energy saver mode.   Some...

toniino38

Casual Listener

740 Views

4 replies

0 likes

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Superuser Contribution Mala ejecutación de canciones.

Al escuchar música, se detiene a cada rato, no entiendo el motivo, ya que mi Internet es bueno, así que descarto esa posibilidad y pienso que el problema viene de la aplicación. Por favor, fijarse en eso, es muy molesto, ya que de no ser solucionado ...

Newbie

Al escuchar música, se detiene a cada rato, no entiendo el motivo, ya que mi Internet es bueno, así que descarto esa posibilidad y pienso que el problema viene de la aplicación. Por favor, fijarse en...

Maria_B

Moderator

522 Views

1 replies

0 likes

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Spotify app is going to connect with unexpected bluetooth device.[Bluetooth/AVRCP]

I cannot transfer measurement data from OMRON blood pressure monitor to OMRON app after install Spotify. I can transfer if uninstalled Spotify. OMRON app will connect to the device by bluetooth LE. It seems that Spotify will connect by bluetooth or b...

Newbie

I cannot transfer measurement data from OMRON blood pressure monitor to OMRON app after install Spotify. I can transfer if uninstalled Spotify. OMRON app will connect to the device by bluetooth LE. I...

380 Views

0 replies

0 likes

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Superuser Contribution Skipping

Every time I press my power button it skips 10 secs and every time I press it again to time screen on it skips another 10

Casual Listener

Every time I press my power button it skips 10 secs and every time I press it again to time screen on it skips another 10

Maria_B

Moderator

498 Views

1 replies

0 likes

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Import local files option missing.

In the beginning I was able to import my local files, then the option just disappears, I tried to reinstall the app but the option still missing (even the one that let you choose the storage). Now, I can't play any of my local music files.Any idea? T...

Newbie

In the beginning I was able to import my local files, then the option just disappears, I tried to reinstall the app but the option still missing (even the one that let you choose the storage). Now, I...

Joe

Community Legend

615 Views

1 replies

0 likes

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Superuser Contribution Can't see the buttons

I can't see the buttons on the notification box. because it has the same color with the background, what should I do to change the color of them, BTW I'm using Huawei 4x.

Newbie

I can't see the buttons on the notification box. because it has the same color with the background, what should I do to change the color of them, BTW I'm using Huawei 4x.

Maria_B

Moderator

409 Views

1 replies

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Still No Equalizer for Android???

How can there be no Equalizer for the Android app. I have been missing this for a year++. This whole time knowing my music could have souded tons better!Now I'm fed up, and will start seriously to look for other options for my music!I have a Huawei P...

Newbie

How can there be no Equalizer for the Android app. I have been missing this for a year++. This whole time knowing my music could have souded tons better! Now I'm fed up, and will start seriously to ...

CryticalAce

Spotify Star

595 Views

1 replies

0 likes

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Notifiche

Non riesco a ricere le notifiche dei muovi brani usciti sul cellulare (huaweii p9 lite)

Newbie

Non riesco a ricere le notifiche dei muovi brani usciti sul cellulare (huaweii p9 lite)

720 Views

0 replies

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Superuser Contribution Se me cierra la sesion

Tengo el plan de familia que lo paga mi hermano... Pero aveces de un momento a otro entro a spotify y me pide ingresar la cuenta denuevo... Y es a cada rato que me pasa..

Newbie

Tengo el plan de familia que lo paga mi hermano... Pero aveces de un momento a otro entro a spotify y me pide ingresar la cuenta denuevo... Y es a cada rato que me pasa..

Vicomed

Visitor

3261 Views

2 replies

0 likes

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Solved!! Playlist

Hi, i follow some playlist on spotify and for example it says '20 songs' but i can only see like 5 songsIt happens in like 6 playlist i follow, I already tried disinstall it but nothing changed. What can I do?

Casual Listener

Hi, i follow some playlist on spotify and for example it says '20 songs' but i can only see like 5 songs It happens in like 6 playlist i follow, I already tried disinstall it but nothing changed. Wh...

Chiarasshi

Casual Listener

617 Views

2 replies

0 likes

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Superuser Contribution G Google Now doesn't play my playlist

When I use Google now I can search for a song and it plays ok. When I attempt to play one of my saved playlists Spotify opens a random playlist and plays that instead. Is there a way to use Google Now to play my saved playlists on Spotify?

Newbie

When I use Google now I can search for a song and it plays ok. When I attempt to play one of my saved playlists Spotify opens a random playlist and plays that instead. Is there a way to use Google No...

user-removed

Not applicable

1085 Views

1 replies

8 likes

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Chromecast audio

Hi,I have a problem. When i stream a shuffle playlist to chromecast audio , its stream only a part of my playlist. I dont know, about 100 songs and its end. When you push again a shuffle, then streams the same songs only in another order. If you want...

Newbie

Hi, I have a problem. When i stream a shuffle playlist to chromecast audio , its stream only a part of my playlist. I dont know, about 100 songs and its end. When you push again a shuffle, then stre...

263 Views

0 replies

0 likes

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Superuser Contribution Spotify starts playing automatically

Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when this happens. This is on an Motorola G5 plus. Thank ...

Newbie

Whenever I watch an Instagram video or hang up on a phone conversation, Spotify starts playing automatically. I've disabled auto-play but it keeps happening. It's not running in the background when t...

ianjoethompson

Newbie

12086 Views

4 replies

9 likes

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Superuser Contribution Chromecast audio - playlist always returns to beginning

Hi! Concerning chromecast audio.... When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to the beginning of the playlist, always starting from the beginning of the list forwa...

Casual Listener

Hi!   Concerning chromecast audio....   When I select to play some song in the middle of my selfmade spotify playlist, with the next song the player will always return to...

Arigoud

Music Fan

7002 Views

44 replies

6 likes

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Spotify Connect Issue

Is there a way to use Spotify on 2 devices at the same time with the SAME account without triggering Spotify Connect?

Newbie

Is there a way to use Spotify on 2 devices at the same time with the SAME account without triggering Spotify Connect?

seahorsepip

Regular

550 Views

2 replies

0 likes

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Superuser Contribution Songs randomly deleted from albums

On my galaxy s8, after making a new playlist, some random songs disappeared from their albums. This is only on my phone, since I checked my pc, and they're all still there. There is seemingly no pattern for what songs are missing.Now, when I go to sa...

Newbie

On my galaxy s8, after making a new playlist, some random songs disappeared from their albums. This is only on my phone, since I checked my pc, and they're all still there. There is seemingly no patt...

user-removed

Not applicable

371 Views

1 replies

0 likes

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Superuser Contribution Esta cancion no esta disponible

Desde spotify en el ordenador puedo escuchar todas las canciones, pero luego desde la aplicacion en el mobil no puedo escuchar muchas de las que tengo en la playlist, o que busco y que desde el ordenador si que podia escuchar. Desde el mobil las canc...

Newbie

Desde spotify en el ordenador puedo escuchar todas las canciones, pero luego desde la aplicacion en el mobil no puedo escuchar muchas de las que tengo en la playlist, o que busco y que desde el orden...

xXx_Wehrmacht69

Newbie

5866 Views

2 replies

0 likes

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DSEE HX HIRES and Spotify Works?

Hello, my question: The DSEE HX (Sony Xperia) function works in all music applications like Spotify in streaming and stored or just only in the walkman official app? Im using Xperia Z5 Premium Nougat 7.1 with HIRES headphones. Thanks!

Visitor

Hello, my question: The DSEE HX (Sony Xperia) function works in all music applications like Spotify in streaming and stored or just only in the walkman official app? Im using Xperia Z5 Premium Nougat...

user-removed

Not applicable

13599 Views

2 replies

1 likes

sony hires dsee hx spotify sound
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