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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

WilhelmReich

Newbie

395009 Views

546 replies

35 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

8400 Views

0 replies

7 likes

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All music deleted, kept playing went way over my data limit.

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone will help.I noticed a few topics on all downloaded...

Casual Listener

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone...

Markmeima1990

Casual Listener

480 Views

3 replies

0 likes

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Downloaded Music Albums not longer downloaded

Hi Everybody,first sorry for my bad english So i have a question about Spotify.Month ago i´ve downloaded some Music Albums, last Week i´ve seen that some Albums are not marked as Downloaded.I read about it, that it could be not enough Disk Space at t...

Newbie

Hi Everybody, first sorry for my bad english 🙂   So i have a question about Spotify. Month ago i´ve downloaded some Music Albums, last Week i´ve seen that some Albums are not marked as Down...

foetlunder1979

Newbie

398 Views

1 replies

0 likes

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carpetas y canciones borradas en spotify

Hola, Hoy spotify ha borrado todas los albumes y ficheros que tenía descargados en mi tarjeta SD de mi tablet, no sé porqué. Me había conectado a internet en los últimos 30 días más de una vez, de modo que no sé que ha pasado. Después he entrado en s...

Casual Listener

Hola,   Hoy spotify ha borrado todas los albumes y ficheros que tenía descargados en mi tarjeta SD de mi tablet, no sé porqué. Me había conectado a internet en los últimos 30 días más de una v...

Marienn

Newbie

735 Views

2 replies

1 likes

  • 735 Views
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Spotify Won't Use certain Wifi

Hi all I'm using Spotify on my Samsung Note 3 but am having a few problems when I connect to Wifi in anywhere other than my home. I can have a strong Wifi connection in my work or on the train for example but get the "No Internet Connection" message ...

Casual Listener

Hi all   I'm using Spotify on my Samsung Note 3 but am having a few problems when I connect to Wifi in anywhere other than my home.  I can have a strong Wifi connection in my work or on...

1179849035

Newbie

10484 Views

5 replies

1 likes

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  • 5 replies
  • 1 likes

Behind the lyrics

I am using an asus zenfone 2 5.0 but BTL doesnt work. The feature is turned on in the settings but still nothing shows even on BTL playslist and to songs I know that has btl

Visitor

I am using an asus zenfone 2 5.0 but BTL doesnt work. The feature is turned on in the settings but still nothing shows even on BTL playslist and to songs I know that has btl

Nic0olai

Casual Listener

363 Views

1 replies

0 likes

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Solved!! Lockscreen picture

When i play the music and the phone is in stand-by mode the album picture is not on display. How i can fix this problem ?.Huawei p9 lite

Casual Listener

When i play the music and the phone is in stand-by mode the album picture is not on display. How i can fix this problem ?. Huawei p9 lite

Nikcgi

Casual Listener

605 Views

2 replies

0 likes

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Spotify used 8 gb of cellular data with "Download using cellular" set to off.

When I got into work this morning, I noticed Spotify had used 8 gb of data. I have a few downloaded playlists and have music quality set to "Extreme." However, "Download using cellular" is set to off. My commute is about 20 minutes, so unlikely I lis...

Newbie

When I got into work this morning, I noticed Spotify had used 8 gb of data.   I have a few downloaded playlists and have music quality set to "Extreme."   However, "Download using cellu...

448 Views

0 replies

0 likes

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So is the Android app really that bad?

I pay for Slacker Radio Premium and their Android app is a bit buggy as well and their licensing is tad lacking. I was looking into switching to Spotify until I read this forum. Is there that many problems with Android? I usually listen to my music i...

Casual Listener

I pay for Slacker Radio Premium and their Android app is a bit buggy as well and their licensing is tad lacking.  I was looking into switching to Spotify until I read this forum.  Is there ...

Fatspleen

Newbie

5417 Views

23 replies

1 likes

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  • 23 replies
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Song doesn't skip when swiping the cover art sometimes

Most of the time it doesn't skip song when swiping cover art, but shows new songs cover and continues old songs audio.

Regular

Most of the time it doesn't skip song when swiping cover art, but shows new songs cover and continues old songs audio.

617 Views

0 replies

0 likes

Android 7.0
bug fix
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Clearing data without deleting offline music

I want to clear data without deleting my offline music. As you know when you play music on Spotify it downloads the streamed music which is not available offline. And if you download manually for offline listening. You can listen later on offline. Bu...

Casual Listener

I want to clear data without deleting my offline music. As you know when you play music on Spotify it downloads the streamed music which is not available offline. And if you download manually for off...

baranoneren

Casual Listener

488 Views

2 replies

0 likes

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  • 2 replies
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Notifications Will Not Go Away

I have clicked on Everything it will Not go away, How about putting the actual thing the site is notifying about In the Pull-down menu?

Casual Listener

I have clicked on Everything it will Not go away, How about putting the actual thing the site is notifying about In the Pull-down menu?

Joe

Community Legend

402 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes

Expanded notification menu different without bigger cover

I have a Note 3 With the latest update and Lollipop 5.0. That menu used to be normal once. Reinstalling the app didn't work, is it for some update requiring newer OSes?

Newbie

I have a Note 3 With the latest update and Lollipop 5.0. That menu used to be normal once. Reinstalling the app didn't work, is it for some update requiring newer OSes?

301 Views

0 replies

0 likes

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Modo aleatorio en la versión movil de la app

Hola. Tengo la app en android y soy cliente premium. Quiero desactivar el modo aleatorio de reproduccion para escuchar los discos completos y en orden, pero no se como. ¿Alguien lo sabe?

Newbie

Hola. Tengo la app en android y soy cliente premium. Quiero desactivar el modo aleatorio de reproduccion para escuchar los discos completos y en orden, pero no se como. ¿Alguien lo sabe?

1077 Views

0 replies

0 likes

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spotify premium doesn't work in my phone

pls help me guys i buy spotify premium today. in my pc it work clearly but in my android phone premium doesn't work

Casual Listener

pls help me guys i buy spotify premium today. in my pc it work clearly but in my android phone premium doesn't work

mucahitkara

Casual Listener

573 Views

2 replies

0 likes

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opción "almacenamiento" desapareció

en la mañana estaba reproduciendo un álbum que tenía offline, de repente se detuvo y todas mis descargas se eliminaron, en el almacenamiento del dispositivo aparece el contenido de spotify en mi SD, pero en la aplicación la opción de "almacenamiento"...

Casual Listener

en la mañana estaba reproduciendo un álbum que tenía offline, de repente se detuvo y todas mis descargas se eliminaron, en el almacenamiento del dispositivo aparece el contenido de spotify en mi SD, ...

594 Views

0 replies

0 likes

  • 594 Views
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Can't delete a playlist

Hi got a problem here i've try looking for a solution but found nothing i got a playlist that i can't delete on my phones the playlist name appear as loading... On my laptop it does have a name but same poblem when i try to delete it the app crash no...

Newbie

Hi got a problem here i've try looking for a solution but found nothing i got a playlist that i can't delete on my phones the playlist name appear as loading... On my laptop it does have a name but s...

Joe

Community Legend

336 Views

1 replies

0 likes

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  • 1 replies
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Spotify not working on Android?

Hello my Spotify randomly stopped working on my Android Everytime I open the app It goes to a black screen and then exits. I tried uninstalling and reinstalling multiple times, can anyone help me out?

Newbie

Hello my Spotify randomly stopped working on my Android Everytime I open the app It goes to a black screen and then exits. I tried uninstalling and reinstalling multiple times, can anyone help me out?

Joe

Community Legend

325 Views

1 replies

0 likes

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Can't Log in After Resetting Password or Connect to Facebook

For some reason, I cannot get into my account. I have reset my password twice, receive the email, and tried logging in again several times over the last few days. I keep receiving a message saying it's the wrong username or password. In addition, whe...

Casual Listener

For some reason, I cannot get into my account. I have reset my password twice, receive the email, and tried logging in again several times over the last few days.   I keep receiving a message ...

bluestorm468

Casual Listener

655 Views

3 replies

0 likes

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Huawei P8 Lite 2017 music save to SD

Dear Community!On Huawei's phone, I can not set where to save music because there is no stortage option.

Casual Listener

Dear Community! On Huawei's phone, I can not set where to save music because there is no stortage option.

739 Views

0 replies

1 likes

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Where did behind the lyrics go?

They show up in my mom's phone (which is a Windows phone) just fine, but on my Android phone they don't show up at all. They're not behind the album cover either. I tried with songs i know have info, AND the behind the lyrics playlist, but none of th...

Newbie

They show up in my mom's phone (which is a Windows phone) just fine, but on my Android phone they don't show up at all. They're not behind the album cover either. I tried with songs i know have info,...

309 Views

0 replies

1 likes

  • 309 Views
  • 0 replies
  • 1 likes