Announcements
We’re aware of some issues right now and are checking them out! We'll keep you posted here.

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Music Fan

196208 Views

131 replies

10 likes

Android
autoplay
bluetooth
  • 196208 Views
  • 131 replies
  • 10 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Anne-Mette

Visitor

538016 Views

78 replies

3 likes

  • 538016 Views
  • 78 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Kurogane

Newbie

444141 Views

565 replies

37 likes

Account
Free
  • 444141 Views
  • 565 replies
  • 37 likes

Premium isnt working

I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previous comments that have similar issues. I'd like to kn...

Newbie

I've recently purchased the premium and have confirmed that the payment has passed but yet I still cannot use the premium features. I have tried every method in the support menu and I've read previou...

Joe

Community Legend

520 Views

1 replies

0 likes

  • 520 Views
  • 1 replies
  • 0 likes

Get Spotify working on Moto Display Moto e2 5.1

I own a Moto e2 3G xt1511 with Android 5.1, and I have Spotify Premium. I also use Moto Display, but Spotify doesn't show controls for it. I know that feature is on 6.0, but I also own the same model as my job phone and it does have spotify controls ...

Newbie

I own a Moto e2 3G xt1511 with Android 5.1, and I have Spotify Premium. I also use Moto Display, but Spotify doesn't show controls for it. I know that feature is on 6.0, but I also own the same model...

366 Views

0 replies

0 likes

  • 366 Views
  • 0 replies
  • 0 likes

USB OTG Support

I was thinking about getting an external dac for my HTC One M8 and I was wondering if the HQ audio (I'm a subscriber) supports USB OTG so I can get the raw file out to my DAC?I found this post: https://community.spotify.com/t5/Help-Android/USB-audio-...

Casual Listener

I  was thinking about getting an external dac for my HTC One M8 and I was wondering if the HQ audio (I'm a subscriber) supports USB OTG so I can get the raw file out to my DAC? I found t...

Jake-Grabowski

Music Fan

2622 Views

4 replies

2 likes

  • 2622 Views
  • 4 replies
  • 2 likes

All songs disappeared

Hi,all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

Newbie

Hi, all songs which I safe directly with the +-button disappeared. I had a lot but sometimes it was only available online not offline. Now everything is gone. What should I do to bring them back?

brunobeolchi

Newbie

506 Views

1 replies

0 likes

  • 506 Views
  • 1 replies
  • 0 likes

Android equalizer

Hi guysI cant find equalizer on my huawei p8, there is no option like this in settings.Can you help me?

Newbie

Hi guys I cant find equalizer on my huawei p8, there is no option like this in settings. Can you help me?

TeunQ

Casual Listener

18410 Views

4 replies

0 likes

  • 18410 Views
  • 4 replies
  • 0 likes

Solved!! In thailand

Heya im in thailand åt the moment and my iphone died so i had to buy a new thai One.. My only problem now is that i cant download spotify on it.. So i cant use my premium accunt.. Dö anyone know how i can listen to Music without the app?

Casual Listener

Heya im in thailand åt the moment and my iphone died so i had to buy a new thai One.. My only problem now is that i cant download spotify on it.. So i cant use my premium accunt.. Dö anyone know how ...

MattSuda

Spotify Star

1844 Views

3 replies

0 likes

  • 1844 Views
  • 3 replies
  • 0 likes

Missing features into restyled playlists

Hi everyone,I notice some features are missing into playlists like "Today's Top Hits", "mint", "DancePOP" that have been affected by new restyling: 1) It disappeared Shuffle green button replaced by Play button. Now I have to push Shuffle button into...

Newbie

Hi everyone, I notice some features are missing into playlists like "Today's Top Hits", "mint", "DancePOP" that have been affected by new restyling:   1) It disappeared Shuffle green but...

536 Views

0 replies

0 likes

Android
Desktop
New Layout
  • 536 Views
  • 0 replies
  • 0 likes

Looking for a Song I have played on my Android one hour ago...

...I listened to a song one hour ago on my phone and now I can't find a history or something like that and I would like to listen to it again - please help! thank you!

Casual Listener

...I listened to a song one hour ago on my phone and now I can't find a history or something like that and I would like to listen to it again - please help! thank you!

mcz2

Casual Listener

1168 Views

4 replies

0 likes

  • 1168 Views
  • 4 replies
  • 0 likes

Slow download over wifi on Android

Netflix is able to sync/download at a few Mb/s but Spotify can only download at a rate of ~40-50 Kb/s. Why? I recently lost my premium but fixed it just now. Do my connection to the Spotify servers need to "warm up?". Every few months there's an issu...

Casual Listener

Netflix is able to sync/download at a few Mb/s but Spotify can only download at a rate of ~40-50 Kb/s. Why? I recently lost my premium but fixed it just now. Do my connection to the Spotify servers n...

622 Views

0 replies

0 likes

  • 622 Views
  • 0 replies
  • 0 likes

Spotify randomly stops playing between songs

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then unlock my phone it starts playing again, for maybe f...

Newbie

On my Android phone, when I'm listening to Spotify online through a bluetooth speaker, randomly between songs it would stop playing. This happens with playlists as well as albums. As soon as I then u...

494 Views

0 replies

0 likes

  • 494 Views
  • 0 replies
  • 0 likes

Can't find the storage section in settings.

Device: Samsung Galaxy S7 edgeOperating System Version: Android 7.0Spotify Version: 8.4.11.1283armV7Hi everyone, I'm trying to download my music on my sd card but I can't reach the storage section. Can anybody show me how to fix this error? Thank you...

Newbie

Device: Samsung Galaxy S7 edge Operating System Version: Android 7.0 Spotify Version: 8.4.11.1283armV7 Hi everyone, I'm trying to download my music on my sd card but I can't reach the storag...

Renegade82

Casual Listener

1417 Views

3 replies

0 likes

  • 1417 Views
  • 3 replies
  • 0 likes

Spotify App (Android) Randomly Deletes All Downloaded Music

I know there have been multiple threads about this, but the issue still hasn't been solved. About once a week, sometimes more, Spotify decides to randomly delete all my downloaded files.I have checked every support thread, tried every solution, every...

Newbie

I know there have been multiple threads about this, but the issue still hasn't been solved. About once a week, sometimes more, Spotify decides to randomly delete all my downloaded files. I have chec...

Renegade82

Casual Listener

418 Views

1 replies

0 likes

  • 418 Views
  • 1 replies
  • 0 likes

Spotify deletes songs from SD card

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music from the SD card and i have to download it again. Do ...

Visitor

Hello, I've used spotify on my phone like for two years and I download all my music directly to my SD card (20Gb of music aprox.). The problem is that once in a while Spotify deletes all the music fr...

261 Views

0 replies

0 likes

  • 261 Views
  • 0 replies
  • 0 likes

Escuchar música offline

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

Newbie

Tengo que volver a descargar toda mi playlist para escucharla offline si le añadi nuevas canciones hace poco?

246 Views

0 replies

0 likes

  • 246 Views
  • 0 replies
  • 0 likes

Local Files Not Syncing To Mobile

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane. I've been using the local files feature ever since November. It's never really given me a huge...

Newbie

I'm looking for a relatively fast answer, as I am in an airport departing in an hour and a half and I'd like to be able to listen to my music on the plane.   I've been using the local files fe...

Joe

Community Legend

554 Views

1 replies

0 likes

  • 554 Views
  • 1 replies
  • 0 likes

I can't play back songs nor restart them

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

Newbie

I can't play back songs, no idea why check photo, I have those buttons unavailable I have spotify premium

Nico

Community Legend

2685 Views

1 replies

0 likes

  • 2685 Views
  • 1 replies
  • 0 likes

Can't log in

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my premium was registered correctly I had everything work...

Newbie

Tells me I'm currently set 2 offline but I'm connected 2 internet and have logged into the main site 2 c if can solve it there but still won't let me log in... I logged out of my account do to my pre...

252 Views

0 replies

0 likes

  • 252 Views
  • 0 replies
  • 0 likes

Can't see all songs in folder

Ever since the update a few days ago, I have no longer been able to view all my music in a folder across playlists. Which means I can't shuffle it all.Is there a way to do this still or what?

Casual Listener

Ever since the update a few days ago, I have no longer been able to view all my music in a folder across playlists. Which means I can't shuffle it all. Is there a way to do this still or what?

Joe

Community Legend

690 Views

2 replies

4 likes

  • 690 Views
  • 2 replies
  • 4 likes

Spotify deletes downloaded songs when phone loses battery while playing

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery while Spotify was on. I left it there and I only plug...

Casual Listener

This is the third time this has happened. First times I wasn't 100% sure, but now it's pretty clear what caused it. My phone was on a table playing music for a few hours, and it ran out of battery wh...

LoganHelps

Composer

870 Views

1 replies

0 likes

  • 870 Views
  • 1 replies
  • 0 likes

Problemas con el modo offline

No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados y no es así solamente utilizo Spotify en mi teléfo...

Newbie

No es la primera vez que me pasa esto y anteriormente intenté ya las demás cosas que decís como desinstalar y volver a instalar, siempre me sale el aviso de que tengo más de 3 dispositivos conectados...

335 Views

0 replies

0 likes

  • 335 Views
  • 0 replies
  • 0 likes