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Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Itsfisy

Newbie

377299 Views

541 replies

34 likes

Account
Free
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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7674 Views

0 replies

7 likes

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Huawei P8 Lite 2017 music save to SD

Dear Community!On Huawei's phone, I can not set where to save music because there is no stortage option.

Casual Listener

Dear Community! On Huawei's phone, I can not set where to save music because there is no stortage option.

720 Views

0 replies

1 likes

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Where did behind the lyrics go?

They show up in my mom's phone (which is a Windows phone) just fine, but on my Android phone they don't show up at all. They're not behind the album cover either. I tried with songs i know have info, AND the behind the lyrics playlist, but none of th...

Newbie

They show up in my mom's phone (which is a Windows phone) just fine, but on my Android phone they don't show up at all. They're not behind the album cover either. I tried with songs i know have info,...

298 Views

0 replies

1 likes

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I can't here a specific song on my phone

Hi! I'm tried to listen a song with my Android but when it arrives to 50 seconds skips to the next one. However I can listen it on my laptop. Song: Ayun, Mira (berlin)

Newbie

Hi! I'm tried to listen a song with my Android but when it arrives to 50 seconds skips to the next one. However I can listen it on my laptop. Song: Ayun, Mira (berlin)

274 Views

0 replies

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Cyprus Chart closes my app

HelloI have a bug with Cyprus chart. I selected it and my app close inmediatly. I tried with other lists and they going well. Thanks. S.O: AndroidAndroid version: 6.0.1Cellphone brand: Huawei G8Spotify Version: 8.4.11.1283 armv7

Newbie

Hello I have a bug with Cyprus chart. I selected it and my app close inmediatly. I tried with other lists and they going well.   Thanks.   S.O: Android Android version: 6.0.1 Cellpho...

234 Views

0 replies

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video ads not available if paused and come back to

When the video ad option comes up if it is paused for a short while the options to watch the video ad disappeares. It also happens sometimes if the screen is off before the option should appear.

Newbie

When the video ad option comes up if it is paused for a short while the options to watch the video ad disappeares. It also happens sometimes if the screen is off before the option should appear.

261 Views

0 replies

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Todos meus dowloads desapareceram

Pela manhã quando fui procurar linha playlist simples não estava baixada!Não oque acontece com o app, pois não é a primeira vez. Da outra vez eu baixei tudo novamente! Me ajudem! Por favorPS: Sou Premium

Newbie

Pela manhã quando fui procurar linha playlist simples não estava baixada! Não oque acontece com o app, pois não é a primeira vez. Da outra vez eu baixei tudo novamente! Me ajudem! Por favor PS: Sou...

224 Views

0 replies

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Downloaded music. Spotify not showing it.

I have a new pixel xl.I connected to wifi and downloaded a ton of music.The app is showing 8gb used in the internal storage.However, the app is not showing anything as downloaded.How do I solve e this apart from uninstalling and starting over?

Regular

I have a new pixel xl. I connected to wifi and downloaded a ton of music. The app is showing 8gb used in the internal storage. However, the app is not showing anything as downloaded. How do I sol...

Grifforama

Regular

559 Views

2 replies

0 likes

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How Do I Kick everyone off my Spotify?!?!

Tthere has been a device goig by the name of 'Joey Alexa' on the spotify for months now and I can't seem to get him off from there! I don't know anyone called Joey nor have I connected my spotify to an alexa. I've changed my password multiple times a...

Casual Listener

Tthere has been a device goig by the name of 'Joey Alexa' on the spotify for months now and I can't seem to get him off from there! I don't know anyone called Joey nor have I connected my spotify to ...

Wzurslayer

Casual Listener

619 Views

2 replies

0 likes

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Music isnt working

At first whenever i trird to play my songs that i saved, it just kept playing suggested songs no matter how much i skipped it. Then it started to say i need premium to play any playlist or music. Please help.

Newbie

At first whenever i trird to play my songs that i saved, it just kept playing suggested songs no matter how much i skipped it. Then it started to say i need premium to play any playlist or music. Ple...

Joe

Community Legend

354 Views

1 replies

0 likes

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Premium but offline not possible to switch songsd backward between the songs

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between songs. When I push the forward button spotify give...

Casual Listener

I'vo got a premium account and downloaded a few playlists. When I activate the offline mode to play and turn off the internet on my phone I can't use the forward and backward button to switch between...

Lies1234

Casual Listener

406 Views

2 replies

0 likes

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How to download songs to your phone storage to use for an alarm, ringtone or notification

Does anyone know if this is possible? I've been selecting different menus and can't find any download options such as this.

Casual Listener

Does anyone know if this is possible? I've been selecting different menus and can't find any download options such as this.

MissWinn

Casual Listener

534 Views

2 replies

1 likes

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limit number of playlists

Is there a limit on the amount of playlists?

Casual Listener

Is there a limit on the amount of playlists?

Joe

Community Legend

407 Views

1 replies

0 likes

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Binary file

How do I save my songs and albums in another format than a binary file. I located all my music on my SD card but it always says that the file is an unsupported document or file. Please help me ASAP! When you save songs or albums in the app not downlo...

Casual Listener

How do I save my songs and albums in another format than a binary file. I located all my music on my SD card but it always says that the file is an unsupported document or file. Please help me ASAP! ...

Jtskidgel90

Casual Listener

939 Views

2 replies

0 likes

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Importierte Musik

Hallo, ich hab ein Problem mit meiner importierten Musik als ich sie von meinem Handy gelöscht habe wurde sie grau in Spotify hinterlegt und jetzt kann ich sie dort aber auch nicht mehr entfernen. Beispiel wie das bei mir aussieht ist im Anhang.Danke...

Newbie

Hallo, ich hab ein Problem mit meiner importierten Musik als ich sie von meinem Handy gelöscht habe wurde sie grau in Spotify hinterlegt und jetzt kann ich sie dort aber auch nicht mehr entfernen. Be...

361 Views

0 replies

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Importar música local

Cómo puedo borrar la música importada del dispositivo móvil a Spotify? La app no me da la opción, ya borre el cache, desinstale y volví a instalar la app pero no sé borra esa información.

Newbie

Cómo puedo borrar la música importada del dispositivo móvil a Spotify? La app no me da la opción, ya borre el cache, desinstale y volví a instalar la app pero no sé borra esa información.

255 Views

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Bugs?

I got logged out while I was in offline mode and I tried signing back in but It said I had to turn my profile to online mode. How do I get to online mode of I can't access my account?

Casual Listener

I got logged out while I was in offline mode and I tried signing back in but It said I had to turn my profile to online mode. How do I get to online mode of I can't access my account?

K_browitt

Casual Listener

441 Views

2 replies

0 likes

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Tengo premium familiar y no puedo usar las funciones.

Hola, tengo premium familiar y no puedo utilizar el modo aleatorio, adelantar o retroceder la cancion y cuando quiero cambiarla me dice que me suscriba a premium. Ya he constatado si soy premium y me dice que si, y también he revisado mi factura. El ...

Newbie

Hola, tengo premium familiar y no puedo utilizar el modo aleatorio, adelantar o retroceder la cancion y cuando quiero cambiarla me dice que me suscriba a premium. Ya he constatado si soy premium y me...

439 Views

0 replies

0 likes

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Solved!! Spotify connect on galaxy s 8

Just got a galaxy s8 and I can't use Spotify connect to connect to my Yamaha amp or connect to Chromecast. Devices are not found. Still works on my old HTC on the same network. Any one else having this problem?

Music Fan

Just got a galaxy s8 and I can't use Spotify connect to connect to my Yamaha amp or connect to Chromecast. Devices are not found. Still works on my old HTC on the same network. Any one else having th...

Joe

Community Legend

3762 Views

5 replies

0 likes

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'%' character in search

Andriod Version 8.4.9.271 armV7Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

Visitor

Andriod Version 8.4.9.271 armV7 Entering a search term containing the '%' character causes the message "Ooops, something went wrong".

seejaylamb

Newbie

385 Views

1 replies

1 likes

  • 385 Views
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Superuser Contribution music keeps stopping

My mother has Android - Samsung S7 (premium) When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left off, not where it would be had the song continued playing. ...

Newbie

My mother has Android - Samsung S7 (premium)  When she´s listening on her phone, there will be split-seconds of silence throughout songs. When it starts again the music picks up where it left o...

MonicaM_Bogota

Roadie

410 Views

1 replies

0 likes

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