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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 842641 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 842641 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14268 Views
  • 1 replies
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  • 14268 Views
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Not being able to save to Sd card

I can 't download my songs on to my Sd card. I already don t have enough space on my phone. How can I do it? I really need some help.

  • Casual Listener
  • I can 't download my songs on to my Sd card. I already don t have enough space on my phone. How can I do it? I really need some help.
  • KatesHere
  • Community Legend
  • 222 Views
  • 3 replies
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  • 222 Views
  • 3 replies
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App is lagging and sometimes unresponsive

As stated in the title the app on my Samsung Galaxy is lagging all the itme, does not respond to commands, all my playlist are downloaded to my phone but songs often do not play, lag or slow down. Have tried reinstalling the app but problems persist....

  • Casual Listener
  • As stated in the title the app on my Samsung Galaxy is lagging all the itme, does not respond to commands, all my playlist are downloaded to my phone but songs often do not play, lag or slow down. Ha...
  • Vctrious
  • Newbie
  • 4859 Views
  • 12 replies
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  • 4859 Views
  • 12 replies
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Cannot remove song from Android playlist that was taken off Spotify

Firstly, I NEVER hide unplayable tracks. You keep trying to change my settings to do that but I don't want that setting. I want to see what I have on my playlists.Secondly, if I download something it should not suddenly become unavailable. The whole ...

  • Roadie
  • Firstly, I NEVER hide unplayable tracks. You keep trying to change my settings to do that but I don't want that setting. I want to see what I have on my playlists. Secondly, if I download something ...
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  • 173 Views
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Spotify stopped working on my Android Phone

Recently (after the app was updated to display similar songs at the bottom of playlists) Spotify has been taking longer and longer to load on my phone.Until, yesterday, it was on the loading screen for the WHOLE DAY and I never got to play any music....

  • Newbie
  • Recently (after the app was updated to display similar songs at the bottom of playlists) Spotify has been taking longer and longer to load on my phone. Until, yesterday, it was on the loading screen...
  • 173 Views
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  • 173 Views
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Unable to download more than 10-12 extreme quality

Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard storage on my S7 and my 32Gb external card, even thoug...

  • Casual Listener
  • Hi, All. For some reason, Spotify Premium stopped downloading songs. I've removed all the cache and data and reinstalled. I've toggled between offline and online. I've switched between my onboard sto...
  • koryva
  • Casual Listener
  • 432 Views
  • 1 replies
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  • downloading
    extreme
  • 432 Views
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Solved!! Song not avaliable

So I added Health's - Stonefist remix to my songs and was able to listen to it on my desktop. But it doesn't work on my android phone. What's the reason and how to fix it?

  • Regular
  • So I added Health's - Stonefist remix to my songs and was able to listen to it on my desktop. But it doesn't work on my android phone. What's the reason and how to fix it?
  • Jacob
  • Community Legend
  • 377 Views
  • 7 replies
  • 0 likes
  • 377 Views
  • 7 replies
  • 0 likes

Samsung S7 Edge Nougat Background Play

After the update to android Nougat on my Samsung S7 Edge Spotify no longer plays audio in the background. It stops the second the app closed.

  • Casual Listener
  • After the update to android Nougat on my Samsung S7 Edge Spotify no longer plays audio in the background. It stops the second the app closed.
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  • 366 Views
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Saving offline music to sd card

I'd like to save my music to my sd card rather than the phone's (Wileyfox Spark X) internal storage. The guide Spotify provides says to go to your library -> settings -> storage. The problem, however, is that there is no storage setting in my app at ...

  • Casual Listener
  • I'd like to save my music to my sd card rather than the phone's (Wileyfox Spark X) internal storage. The guide Spotify provides says to go to your library -> settings -> storage. The pr...
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  • 283 Views
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Spotify Hi-Fi?

I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I much prefer Spotify. I attempted to upgrade, but I got...

  • Music Fan
  • I received a message today on my Android app about Spotify Hi-Fi for an extra $10. I was so excited! I've been using Tidal for over a year and love the sound quality. But as an overall service, I muc...
  • CMG131
  • Casual Listener
  • 4895 Views
  • 2 replies
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  • 4895 Views
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Everything is wrong

Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of.When ever I first open the app it takes at least 5 min ...

  • Newbie
  • Okay so I have many things going wrong with my app. I have done all the troubleshooting in the world, have even gotten a new phone and I'm still having the same problems, which I'm very tired of. ...
  • 224 Views
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  • 224 Views
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Daily Mix Error Message

Hi - For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list. Very frustrating as I enjoy this feature! I'm using and iPhone 6S and 7, and iPad Air 2, all 3 will not work... Any one ab...

  • Casual Listener
  • Hi -   For about 2 weeks now I've been getting the "Sorry, an error occurred" when I try to listen to or go to my Daily Mix list.  Very frustrating as I enjoy this feature!  I'm usin...
  • positronmchappy
  • Casual Listener
  • 856 Views
  • 3 replies
  • 1 likes
  • 856 Views
  • 3 replies
  • 1 likes

No Podcast Feature

I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.

  • Casual Listener
  • I saw there is spotify podcast feature advertised but I can't seem to find it. It look like it's missing compleat ly from my app.
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  • podcast
    Shows
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Problems with wifi/ mobile data

When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically lock my phone but despite my data or Wi-Fi still being...

  • Newbie
  • When I have full four bars of Wi-Fi, or 4G mobile data all other Internet apps work absolutely fine on my Samsung S6. However with my Spotify Free acount I'll press shuffle play and automatically loc...
  • 203 Views
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  • 203 Views
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Sarki kullanilamiyor

Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim

  • Regular
  • Android telefonumda premium üyeyim dün sorunsuz çalışıyordu bugün bazı şarkılar çalınamayan şarkı diye görünüyor ne yapabilirim
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Downloaded songs

Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too big! If I delete that one, what will happen? thanks...

  • Newbie
  • Hi, I'm using Spotify from about a month. I noticed that it occupies about 500 MB but I've not a premium account!! I can't download songs but there is a folder called "downloaded songs" which is too ...
  • itu_
  • Community Legend
  • 159 Views
  • 1 replies
  • 0 likes
  • 159 Views
  • 1 replies
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Spotify logo while listening music

Hi, The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quickly access to the app. Can anyone confirm if this option is n...

  • Casual Listener
  • Hi,   The change might come from an update but I want to make sure. While I listen to spotify, I don't have anymore the spotify logo appearing at the top of my screen. It was helpfull to quick...
  • markusandrik
  • Casual Listener
  • 231 Views
  • 2 replies
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  • 231 Views
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Solved!! spotify app will stop when using chrome browser?

Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it will stop the music and close Spotify. If I do the ...

  • Casual Listener
  • Hello all, as stated in the subject I have the app running (premium user) and music plays fine on my non rooted sony xperia z1 running fully up to date lollypop. I then open chrome and browse and it ...
  • AciDCooL
  • Newbie
  • 4639 Views
  • 5 replies
  • 1 likes
  • 4639 Views
  • 5 replies
  • 1 likes

Solved!! Library Dowbload

I have a little question:when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downloads all your songs in the library again? I think that...

  • Casual Listener
  • I have a little question: when you're in the library with all your saved songs, there's a little switch saying download. Is it normal that, if u switch it off and on again, every time spotify downlo...
  • user-removed
  • Not applicable
  • 310 Views
  • 3 replies
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  • 310 Views
  • 3 replies
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Downloaded playlist not adding new songs

I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this playlist but my phone will not downloaded the new son...

  • Casual Listener
  • I have downloaded one playlist of 128 songs on my Samsung Galaxy J7 which I have a 64gb SD card installed on. It downloaded fine, then I went back to my computer and added a few more songs to this ...
  • 99 Views
  • 0 replies
  • 0 likes
  • 99 Views
  • 0 replies
  • 0 likes

Save last position/track in album or playlist?

Hello, is there a way to save the current or last listened track in a album? If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to some music and switch back to the last postiion/track of the audiobook...

  • Casual Listener
  • Hello,   is there a way to save the current or last listened track in a album?   If you listen to an audiobook which lasts 7 hours or more, you can't interrupt listening for listen to s...
  • EssenceBlue
  • Newbie
  • 1305 Views
  • 2 replies
  • 14 likes
  • 1305 Views
  • 2 replies
  • 14 likes