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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

115182 Views

27 replies

4 likes

  • 115182 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

佐藤アキラ

Roadie

231575 Views

148 replies

11 likes

Android
autoplay
bluetooth
  • 231575 Views
  • 148 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

591013 Views

79 replies

3 likes

  • 591013 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

Jh011

Visitor

485541 Views

580 replies

42 likes

Account
Free
  • 485541 Views
  • 580 replies
  • 42 likes

Desktop Controls On Samsung Galaxy 7

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My account was still a free account, ads still showed advertisi...

Newbie

A month or two ago I was able to skip songs as many times as I want, go backwards to previously played tracks, and skip forward in the song about 10 seconds or whichever length I wanted. My acco...

372 Views

0 replies

0 likes

  • 372 Views
  • 0 replies
  • 0 likes

Playlist

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen to music in). I searched it up in the app and it c...

Newbie

I wanted to add a song in my playlist a few days ago, but when I tried to I couldn't because my playlist is gone. I have my other playlists except that specific one (which is the one I usually listen...

Joe

Community Legend

502 Views

1 replies

0 likes

  • 502 Views
  • 1 replies
  • 0 likes

Song amount is different on phone and desktop

Hi,Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs?Thanks!pEUR1NIsTEekI2zVkSQSkAUoeeyFXpTP_5Z-RVCU8rOw

Newbie

Hi, Today I noticed that my desktop app was displaying another amount of songs then my Android app in the same playlist? Any idea why Android playlist has more songs? Thanks! pEUR1NIsTEekI2zVkSQ...

306 Views

0 replies

0 likes

  • 306 Views
  • 0 replies
  • 0 likes

Equalizer on LG G5

Hello! I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, they gave me the best answer possible: use the included Music a...

Casual Listener

Hello!   I had a Nexus 5 for two years, and I used Spotify equalizer without a problem. But when I switched to a new LG G5, the Eq. option from the config menu vanished. I've contacted LG, the...

bumbee808

Newbie

8926 Views

5 replies

0 likes

  • 8926 Views
  • 5 replies
  • 0 likes

Samsun J7(2016)

After upgradig app only send that it could not open.

Newbie

After upgradig app only send that it could not open.

340 Views

0 replies

0 likes

  • 340 Views
  • 0 replies
  • 0 likes

Para qué sirve el botón "Descargar/Descargadas" en Canciones

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un problema, primero se descargan y sale la flechita ...

Casual Listener

En el móbil tengo unas cuantas canciones​ guardadas en "Canciones". Las primeras que me guardé se descargaron automáticamente y salen con la flechita verde, pero las que voy guardando ahora tienen un...

1731 Views

0 replies

0 likes

  • 1731 Views
  • 0 replies
  • 0 likes

Can't Download Songs in Any of My Playlists or Albums

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the way they did before. (The download button is turned...

Casual Listener

Hi. Can someone please help me? I can't seem to download songs in any of my playlists or albums. When I add a song in a playlist or when I add an entire album, they do not automatically download the ...

419 Views

0 replies

0 likes

Download mode doesn't work
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  • 0 likes

Problems with playing music on Samsung phones

Hello,I have problem with playing music on my Samsung Galaxy S6. I have premium version.So the problem is that I plug my headphones start playin music, my playlist automatically and shuffled. Then I shut down phone. For a while it plays and then I mo...

Newbie

Hello, I have problem with playing music on my Samsung Galaxy S6. I have premium version. So the problem is that I plug my headphones start playin music, my playlist  automatically and shuffle...

373 Views

0 replies

0 likes

  • 373 Views
  • 0 replies
  • 0 likes

Spotify fecha quando se fecha os aplicativos ativos

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha.Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não desligavam. É possível ele não interromper as músicas ...

Newbie

Quando o Spotify está funcionando, sempre que fecho os aplicativos ativos o mesmo também fecha. Percebi essa diferença pq vim do GooglePlay e lá mesmo fechando os aplicativos ativos as músicas não d...

1626 Views

0 replies

0 likes

  • 1626 Views
  • 0 replies
  • 0 likes

My local songs do not play on android

I imported several songs from the desktop, and I can play them on the computer without problems, but at the same time I can not play the same songs on the android, they appear grayed out and when I try to play the message '' this song is not availabl...

Casual Listener

I imported several songs from the desktop, and I can play them on the computer without problems, but at the same time I can not play the same songs on the android, they appear grayed out and when I t...

Joe

Community Legend

407 Views

1 replies

0 likes

  • 407 Views
  • 1 replies
  • 0 likes

Ford Sync 3 Connectivity Issues with Spotify via USB

Hello All, I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3 recognizing Spotify. I want to be clear that Sync recognizes there is a USB connection to my phone, however it refuses to recognize Spotify as "Playable Media"....

Newbie

Hello All,    I recently purchased a Samsung Galaxy S7, and have had issues with Ford Sync 3  recognizing Spotify. I want to be clear that Sync recognizes there is a USB connect...

Joe

Community Legend

928 Views

1 replies

0 likes

  • 928 Views
  • 1 replies
  • 0 likes

Issue on Login Success callback Method_userPrivate.product = NULL

Cause:On user login(initiated by using Spotify WebAPIs) when we receive the login success callback method we are getting the variable(declared in userPrivate class) “product as null” instead of premium.Additional Details:1. Spotify API - curl -X GET ...

Newbie

Cause: On user login(initiated by using Spotify WebAPIs)  when we receive the login success callback method we are getting the variable(declared in userPrivate class) “product as null...

507 Views

0 replies

0 likes

bug
Spotify Web API
  • 507 Views
  • 0 replies
  • 0 likes

Bluetooth headset button issues [Android]

Hi,Having problems to control spotify app with bluetooth headset. Nothing else works than volume buttons.Hardware: Oneplus3 & bluedio bt headsetSoftware: Spotify 6.3.0.882I've tried to reconnect the headset, re-install spotify... frankly everything e...

Casual Listener

Hi, Having problems to control spotify app with bluetooth headset. Nothing else works than volume buttons. Hardware: Oneplus3 & bluedio bt headset Software: Spotify 6.3.0.882 I've t...

EmhyrVarEmreis

Newbie

6435 Views

24 replies

7 likes

  • 6435 Views
  • 24 replies
  • 7 likes

Account hacked and playlists deleted

Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?

Casual Listener

Somebody has hacked my Spotify account...no idea how this cod have happened. They deleted all my playlists, is there anyway to restore them?

Andycurry

Casual Listener

805 Views

6 replies

0 likes

  • 805 Views
  • 6 replies
  • 0 likes

Volume too low

HiI've noticed that when I'm listening music on Spotify the power of the volume isn't as good as when I'm using other apps (like for example Youtube). I had to download a volume booster because sometimes I couldn't hear songs when at maximum level.An...

Newbie

Hi I've noticed that when I'm listening music on Spotify the power of the volume isn't as good as when I'm using other apps (like for example Youtube). I had to download a volume booster because som...

mrSebbo

Casual Listener

602 Views

1 replies

0 likes

  • 602 Views
  • 1 replies
  • 0 likes

big data usage when some songs are downloaded

Hello,I have problem with big data usage.I made clear new instalation of spotify app on my android phone.I have set streaming quality to low.I have checked data usage during streaming - about 50MB per hour = it is OK I have downloaded some playlists ...

Casual Listener

Hello, I have problem with big data usage. I made clear new instalation of spotify app on my android phone. I have set streaming quality to low. I have checked data usage during streaming - about...

pavelsimunek

Casual Listener

658 Views

1 replies

0 likes

  • 658 Views
  • 1 replies
  • 0 likes

decreasing volume/or music stopping on google pixel

I have a new google pixel that I purchased from verizon and it seems when I use my garmin and spotify the volume turns down automatically I have re-installed the spotify app, changed my do not disturb setting and disabled the equalizer in spotify any...

Newbie

I have a new google pixel that I purchased from verizon and it seems when I use my garmin and spotify the volume turns down automatically I have re-installed the spotify app, changed my do not distur...

324 Views

0 replies

0 likes

  • 324 Views
  • 0 replies
  • 0 likes

Playlist sorting options

I want to move songs fromm Playlist catagory to Song catagory. I can not find an option to simply move song or folder from one catagory to another

Casual Listener

I want to move songs fromm Playlist catagory to Song catagory. I can not find an option to simply move song or folder from one catagory to another

Joe

Community Legend

683 Views

3 replies

0 likes

  • 683 Views
  • 3 replies
  • 0 likes

Solved!! Constantly green circle and get stuck

When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And when I try to close the app the song still playing e...

Newbie

When I'm navigating in the menus and albums constantly the app get stuck with the green circle, after few seconds a message show up, also when this happen I'm unable to change song or pause it. And w...

Joe

Community Legend

2248 Views

2 replies

0 likes

  • 2248 Views
  • 2 replies
  • 0 likes