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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

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  • Daniel
  • Community Legend
  • 842638 Views
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  • Android
    Guide
    Troubleshooting
  • 842638 Views
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Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 14268 Views
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Music keeps skipping a few seconds at a time when I lock the screen.

Hey Spotify Forum,I have recently run into a problem while using Spotify Premium. When I lock my screen, the song I am playing skips for a second and then continues normally. The same is when I unlock my screen.Here are my phone stats and what I have...

  • Casual Listener
  • Hey Spotify Forum, I have recently run into a problem while using Spotify Premium. When I lock my screen, the song I am playing skips for a second and then continues normally. The same is when I u...
  • TheGames4Meh
  • Casual Listener
  • 1488 Views
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  • 1488 Views
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Delete all content

I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but still can't get rid of saved songs.

  • Newbie
  • I would like to delete all items I had previously saved and remove all items and history. I want to start from scratch without having to create a new account. I've tried the "clear cache," option but...
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  • 189 Views
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[Android] Fix bugs

To whom it may concern, I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I can't listen to the music I've downloaded nor streaming unless...

  • Newbie
  • To whom it may concern,   I have had a premium subscription for 5 years now and until recently I have had nothing but possitive things to say about Spotify. That's completely changed now. I ca...
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  • Android
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Cant go in online mode

Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant find it. I cant listen to any song.Feels like im.in o...

  • Casual Listener
  • Hey everyone, ive been premium for 5 6 months i think and today my.premium expired and i cant go in online mode. I remember there was an option to listen.to music with data service or wifi. I cant fi...
  • Ssenerg
  • Casual Listener
  • 201 Views
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  • 201 Views
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None of my playlists or songs have gone to my new phone.

I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up for premium and i have no songs or playlists.

  • Newbie
  • I had an HTC one m8 and had playlists and so many songs downloaded with spotify premium. I logged into my new gs7 and it is saying i have premium when i sign in theb i go to music and it says sign up...
  • firefiey1
  • Gig Goer
  • 169 Views
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  • 169 Views
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Not able to delete "Not Playable" songs

Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. The song still exsits on the phone's storage but I ...

  • Casual Listener
  • Hello, I'm Paul and I could use some help regarding deleting a song that has been added from the phone storage device into my playlist. I can not play it anymore for some reason nor can I delete it. ...
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Play Queue Button not Showing in Android

The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise. Thank you for your help.Kind regards,Tom Trainer

  • Casual Listener
  • The play queue button doesn't appear in the Android app on my phone (see attached) so I cannot see what is in the queue. I have tried uninstalling and reinstalling to no avail. Please advise.  ...
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  • 210 Views
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I have a problem

My spootify does not appear in the bar on top of my phone (sorry for my bad english)

  • Newbie
  • My spootify does not appear in the bar on top of my phone (sorry for my bad english)
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Tablet keeps stealing playback from other devices

I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use.Now, when I listen music from my computer, every so often...

  • Gig Goer
  • I have a situation where I have an android tablet that is used stationary as source of music for specific room. In this room there is Bluetooth speaker, which goes into standby when not in use. No...
  • depesz
  • Gig Goer
  • 326 Views
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  • 326 Views
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All songs deleted every reboot

On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting is flipped back to "device" I stead of SD. Why does...

  • Newbie
  • On my galaxy tab e, I have my storage setting to SD card. However every single time my device is powered down (restart, dead battery, etc) all of my downloaded songs are gone and the storage setting ...
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  • 207 Views
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Spotify Won't Stay Signed In

My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several possible solutions, and have tried each without su...

  • Newbie
  • My Spotify app will not stay signed in, no matter what I try. I recently upgraded to a Moto X Pure Edition with Android 6, and ever since then Spotify will not stay logged in. I've researched several...
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  • 416 Views
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Notification bar gone when paused

I have a note 5. Before, whenever I paused a song, the notification bar would stay so I could un pause the song. Two days ago, whenever I paused a song, the notification bar would disappear and would only reappear when I went into the app and unpause...

  • Newbie
  • I have a note 5. Before, whenever I paused a song, the notification bar would stay so I could un pause the song. Two days ago, whenever I paused a song, the notification bar would disappear and would...
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  • 571 Views
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Rework the Mobile App to Function Like It Used to

Now, I'm not the kind of person who usually writes complaints to a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a disgrace to this company and everything it stands for. T...

  • Newbie
  • Now, I'm not the kind of person who usually writes complaints to  a company because I am pretty understanding and reasonable when it comes to corporate decisions, but the Spotify Mobile App is a...
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  • 197 Views
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Radio Stations on Android turned into playlists!

As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!)This is obviously not a normal bug but someone was asleep on the job: When I look at my radio station it looks like a normal playlist, but with the tex...

  • Music Fan
  • As of the last update on both my Android devices the Radio Stations have turned into playlists(!!!) This is obviously not a normal bug but someone was asleep on the job: When I look at my radio stat...
  • mcrick
  • Newbie
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Thank you!

thank you thank you your solution for my continuous play Problem was great thanks again

  • Casual Listener
  • thank you thank you your solution for my continuous play Problem was great thanks again
  • Jacob
  • Community Legend
  • 243 Views
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Missing album cover

I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. I've tried deleting the album and re-downloading, u...

  • Casual Listener
  • I have an album downloaded (Rise Against - Appeal to Reason) and the album art doesn't show up. It also doesn't show up when I'm in the album on the artist's page, but it does on the list of albums. ...
  • bmjmb
  • Casual Listener
  • 231 Views
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  • 231 Views
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Spotify STILL stops after applying ALL the suggesitons

I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc.... it STILL stops about every 1 - 4 minutes randomly.Any other solutions to try? It's getting frustrating.

  • Casual Listener
  • I've done all of the suggestions... even the new one for Nouget... Turned off battery optimization for Spotify, etc....  it STILL stops about every 1 - 4 minutes randomly. Any other solutions...
  • NanaFabuel
  • Newbie
  • 180 Views
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  • 180 Views
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Playback... Settings. Offline mode unavailable!

When I try to download a playlist, my spotify prompts me to go to settings to allow download using cellular data. When I try to switch offline mode on it DOES NOT LET ME. Sooo frusatrating. I pay for this to download music to listen to when service i...

  • Casual Listener
  • When I try to download a playlist, my spotify prompts me to go to settings to allow download using cellular data. When I try to switch offline mode on it DOES NOT LET ME. Sooo frusatrating. I pay for...
  • 732 Views
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  • 732 Views
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Quality of downloaded tracks

My quality settings are, Normal for streaming and Extreme for downloading. I also keep my songs (songs I saved to my music) offline, so when I click 'save to my music', it downloads. Here's my question; I'm listening to a song (streaming) and I tap +...

  • Casual Listener
  • My quality settings are, Normal for streaming and Extreme for downloading. I also keep my songs (songs I saved to my music) offline, so when I click 'save to my music', it downloads. Here's my questi...
  • omerfbingol
  • Casual Listener
  • 1948 Views
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  • 1948 Views
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