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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 846508 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 846508 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16010 Views
  • 3 replies
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  • 16010 Views
  • 3 replies
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trouble streaming to chromecast from phone?

Ive been trying to steaming spotify to my chromecast on the tv downstairs, but occassionally the option to select the cromecast is greyed out, when other people are watching the tv and not actually using the chromecast the option to stream is there. ...

  • Casual Listener
  • Ive been trying to steaming spotify to my chromecast on the tv downstairs, but occassionally the option to select the cromecast is greyed out, when other people are watching the tv and not actually u...
  • 159 Views
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  • 159 Views
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Music dips and sounds poor whilst on call

So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly. However, when I do, the background noise coming from the other end makes the music dip in volume and it gets really jittery and it just sounds really bad. It on...

  • Newbie
  • So sometimes I like to listen to music whilst I'm on a call if I'm on a long call mainly.  However, when I do, the background noise coming from the other end makes the music dip in volume a...
  • 164 Views
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  • 164 Views
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Superuser Contribution ALL music keeps disappearing

Hi, I keep finding that ALL the music I have downloaded is no longer downloaded and I have to go through the whole process again. This is happening regularly and I am getting mighty bored with it now.Please can Spotify explain what is going on and ho...

  • Casual Listener
  • Hi, I keep finding that ALL the music I have downloaded is no longer downloaded and I have to go through the whole process again. This is happening regularly and I am getting mighty bored with it now...
  • blueloublou
  • Casual Listener
  • 206 Views
  • 3 replies
  • 0 likes
  • 206 Views
  • 3 replies
  • 0 likes

Solved!! Premium or no premiun

Hello everyoneSorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!! I have a playlist that I am quite proud of, and have managed to connect my...

  • Casual Listener
  • Hello everyone Sorry if this subject has been covered already, but I am a bit of a numpty at these things and would just like an answer in normal person speak not fluent geek!!   I have a pla...
  • Jacob
  • Community Legend
  • 427 Views
  • 3 replies
  • 0 likes
  • 427 Views
  • 3 replies
  • 0 likes

Solved!! Can't play playlists

I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79 I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I also get songs that are not on the playlist when I'm trying to l...

  • Regular
  • I have Samsung Galaxy S3 Premium subscription version 0.7.4.608.g206dal79   I can only use the shuffle play button to play my playlists. I can't pick the individual song I want to hear. I ...
  • Rory2158
  • Newbie
  • 9907 Views
  • 4 replies
  • 0 likes
  • 9907 Views
  • 4 replies
  • 0 likes

Sound quality

While puttingmy earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.

  • Newbie
  • While putting my earphones on The sound quality drops when i lock the screen.i hope the problem is not from the phone.
  • 127 Views
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  • 127 Views
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Solved!! Party mode missing

I am missing party mode on my galaxy s7 edge. I believe it has something to do with the 7/19 update. I have restarted phone, no luck. Logged out, restarted , and tried with no luck. Unistalled, restarted, and reinstalled with no luck. Please help

  • Casual Listener
  • I am missing party mode on my galaxy s7 edge. I believe it has something to do with the 7/19 update. I have restarted phone, no luck. Logged out, restarted , and tried with no luck. Unistalled, resta...
  • donferdi
  • Newbie
  • 799 Views
  • 3 replies
  • 0 likes
  • 799 Views
  • 3 replies
  • 0 likes

Extras drop down list jumps to the left

Build: 8.1.0 betaSteps:1. Navigate to any album2. Tap Download3. Tap Extras button (3 dots in the right upper corner)Result: with next screen update (downloading status) Extras drop down list jumps to the left side of the screen

  • Newbie
  • Build: 8.1.0 beta Steps: 1. Navigate to any album 2. Tap Download 3. Tap Extras button (3 dots in the right upper corner) Result: with next screen update (downloading status) Extras drop down li...
  • 112 Views
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  • 112 Views
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Superuser Contribution Music downloaded but not available

Hi,I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotify and all my music that I have downloaded before it w...

  • Casual Listener
  • Hi, I downloaded all my music to my Android device ( Galaxy S4 GT-9515L Value Edition) with Android 5.0.1, 2 days ago I was using Spotify as usual, I close the App and moments later, I opened Spotif...
  • benjaminibm
  • Casual Listener
  • 232 Views
  • 2 replies
  • 0 likes
  • 232 Views
  • 2 replies
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Solved!! Offline Playlist not available when offline

Hey guys, actually I'm a premium user and I downloaded my playlists lately. Unfortunately, I'm not able to play these lists, when my device has no internet connection, although they are downloaded! Sitting in the train back home every weekend the int...

  • Newbie
  • Hey guys,   actually I'm a premium user and I downloaded my playlists lately.   Unfortunately, I'm not able to play these lists, when my device has no internet connection, although ...
  • gkmackey
  • Regular
  • 7949 Views
  • 14 replies
  • 2 likes
  • 7949 Views
  • 14 replies
  • 2 likes

Constant ads

Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen ad-free. I don't. When I tried to contact customer...

  • Newbie
  • Spotify will give me an ad saying "now enjoy the next thirty minutes of ad-free music."Then it will play 4 or five ads after that and give me the same notice that I know have thirty minutes to listen...
  • chloe_evernham
  • Music Fan
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Last.fm

I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or password is wrong. I logged on to the last.FM webs...

  • Casual Listener
  • I don't know if this has been posted yet but it's getting to the point of being annoying. I notice that you have scrobbling on the app. I put in my credentials and it's saying that my username and/or...
  • damianb3
  • Casual Listener
  • 146 Views
  • 2 replies
  • 0 likes
  • 146 Views
  • 2 replies
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Solved!! Downloads

Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical

  • Regular
  • Why can I only download 2923 songs on my phone not 3333. I have only downloaded standard songs i.e. 3-4 mins not classical 
  • Sevenbells
  • Regular
  • 313 Views
  • 6 replies
  • 0 likes
  • 313 Views
  • 6 replies
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Wifi only?

How do I set up Spotify on Android so it only streams when connected to wifi?or does not stream when wifi is not available and would use data?

  • Newbie
  • How do I set up Spotify on Android so it only streams when connected to wifi? or does not stream when wifi is not available and would use data?
  • MartinStoichkov
  • Community Legend
  • 3467 Views
  • 1 replies
  • 7 likes
  • 3467 Views
  • 1 replies
  • 7 likes

i'm not following anyone but...

i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha

  • Casual Listener
  • i still have 6 followings. Could this be solved as soon as possible and it's cringy af haha
  • MartinStoichkov
  • Community Legend
  • 136 Views
  • 1 replies
  • 0 likes
  • 136 Views
  • 1 replies
  • 0 likes

Removing songs from playlists / entire playlists

Hi,I have a question. If I remove from a playlist one or more songs, or I remove a entire playlist, those songes will be removed from the cache of my phone? Indeed I have Premium and I hav dowloaded all ym playlists but sometimes i remove songs / pla...

  • Casual Listener
  • Hi, I have a question. If I remove from a playlist one or more songs, or I remove a entire playlist, those songes will be removed from the cache of my phone?   Indeed I have Premium and I hav...
  • MartinStoichkov
  • Community Legend
  • 133 Views
  • 1 replies
  • 0 likes
  • 133 Views
  • 1 replies
  • 0 likes

Spotify suddenly will only let me Shuffle play

**bleep** just happened to my Spotify. For some reason it is telling me to upgrade premium just to play a song, **bleep** is this **bleep**. I understand that this is supposed to be a premium feature but that's stupid af, plus I've had the ability to...

  • Newbie
  • **bleep** just happened to my Spotify. For some reason it is telling me to upgrade premium just to play a song, **bleep** is this **bleep**. I understand that this is supposed to be a premium feature...
  • MartinStoichkov
  • Community Legend
  • 1337 Views
  • 1 replies
  • 0 likes
  • 1337 Views
  • 1 replies
  • 0 likes

Issue with Android tablets

I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent. Unpair the speaker and the issue stops with spoti...

  • Newbie
  • I'm having issues with my mum's tablet and playback on Bose soundlink. When connected to the speaker on Bluetooth, there are intermittent connection issues - songs pause and searching is non existent...
  • 119 Views
  • 0 replies
  • 0 likes
  • 119 Views
  • 0 replies
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Hilfe auf deutsch für android

Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht und wieder gedownloadet aber nichts funktioniert. Bi...

  • Newbie
  • Habe seit heute spotify premium und ich habe auch den Beleg per email bekommen. Leider funktioniert das bei der App einfach nicht. Habe mich schon ab und wieder angemeldet und die App auch gelöscht u...
  • Maxim
  • Spotify Star
  • 1497 Views
  • 1 replies
  • 0 likes
  • 1497 Views
  • 1 replies
  • 0 likes

30 day trial??

So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days

  • Casual Listener
  • So I signed up for the "30day trial" but it says my trial is over March 25th.....That's not 30 days 😡 😡
  • Joe
  • Community Legend
  • 153 Views
  • 3 replies
  • 0 likes
  • 153 Views
  • 3 replies
  • 0 likes