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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

5987 Views

0 replies

7 likes

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Ad Language Incorrect

I have searched the community, and spotify's help, and can't find any way to tell spotify to make my ads in the english language. Spotify says to click on the down arrow in the upper right corner to change my language, but my account settings don't e...

Casual Listener

I have searched the community, and spotify's help, and can't find any way to tell spotify to make my ads in the english language.   Spotify says to click on the down arrow in the upper right c...

Joe

Community Legend

1454 Views

3 replies

0 likes

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Tethering MobileData, Chromecast and Spotify

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork. I used to just go out to my shop, turn on MobileDate, then turn on the Tethering Wifi and then my Samsung Note 3 finds my 2...

Casual Listener

As of a few days ago, my ChromeCast can not be seen in my Devices box in Spotify when I am sharing/tethering my Mobilenetwork.   I used to just go out to my shop, turn on MobileDate, then turn...

LoganHelps

Composer

1459 Views

5 replies

0 likes

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Solved!! Bluetooth "Wave" Adds

Hello, I was wondering if there was anyway to turn off the constant adds to connect to the "wave" app when I connect to my cars Bluetooth. I have premium so I would think there's a way to stop these adds on the top banner but I can't figure out a way...

Newbie

Hello, I was wondering if there was anyway to turn off the constant adds to connect to the "wave" app when I connect to my cars Bluetooth. I have premium so I would think there's a way to stop these ...

Joe

Community Legend

1569 Views

1 replies

0 likes

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Solved!! Transferência de dados para o Micro SD que não finaliza.

Coloquei para transferir os dados da memória interna para o SD e o Spotify não finaliza nunca, o que fazer?

Newbie

Coloquei para transferir os dados da memória interna para o SD e o Spotify não finaliza nunca, o que fazer?

Lyandral

Casual Listener

664 Views

1 replies

0 likes

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Android no funciona

en Android me muestra el siguiente anuncio y no reproduce el anuncio, no deja cambiar de canción. Reinicio la App y sigue igual. Tengo que reiniciar el móvil o la tablet para que funcioneIt stay stopped at advertising, dont show the add, and dont put...

Regular

en Android me muestra el siguiente anuncio y no reproduce el anuncio, no deja cambiar de canción. Reinicio la App y sigue igual. Tengo que reiniciar el móvil o la tablet para que funcione It stay st...

Usarnamed

Regular

746 Views

1 replies

0 likes

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Superuser Contribution Default Opening Screen

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted spotify to open up to. I personally don't care abo...

Regular

I guess I don't exactly know where to post this as I do not know if the IOS version has this option or not. I can't be the only one in saying that I wish there was a way to set what screen you wanted...

Maria_B

Moderator

390 Views

1 replies

0 likes

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music removed

All of the songs I saved cant be found in my music. When i go to a Playlist or the Album itself it is still saved but in my music, nothing is there.It happend once before but my saved music was back a few hours later.

Newbie

All of the songs I saved cant be found in my music. When i go to a Playlist or the Album itself it is still saved but in my music, nothing is there. It happend once before but my saved music was bac...

feelikeastrangr

Community Legend

339 Views

1 replies

0 likes

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Superuser Contribution Spotify is using too much data to play downloaded tracks

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from playing downloaded tracks when the phone gets offl...

Newbie

I've noticed the app is using tons of data, 22MB just this morning - in one and a half hour, to be precise - while playing ONLY DOWNLOADED TRACKS. That's not the only problem, it's also stopping from...

Existenz_10

Casual Listener

544 Views

2 replies

0 likes

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Superuser Contribution Downloaded albums disappear randomly

This has been happening a lot more recently with premium it seems. I download about 20 albums and sometimes they will just randomly show up as if I had not downloaded them. Some of them when I try to redownload instantly go green as if it just rememb...

Casual Listener

This has been happening a lot more recently with premium it seems. I download about 20 albums and sometimes they will just randomly show up as if I had not downloaded them.   Some of them when...

livindreads

Regular

6555 Views

20 replies

9 likes

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Superuser Contribution Offline albums disappear as soon as i play an album using mobile data.

Hi, I am running Spotify app on my Samsung S7 Edge.I have recently noticed that all of my offline content (albums) keep disappearing and I today I have realised that this is triggered when I play an non downloaded album using mobile data. Does anyone...

Newbie

Hi,   I am running Spotify app on my Samsung S7 Edge. I have recently noticed that all of my offline content (albums) keep disappearing and I today I have realised that this is triggered when...

user-removed

Not applicable

339 Views

1 replies

0 likes

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Solved!! Behind the lyrics not working?

I am using a Huawei Honor 8 and I am veey excited for the feature Behind the lyrics, got the update containing the feature but it does not work. The feature can be turned on or off in the settings but it still does not show up even if I am listening ...

Regular

I am using a Huawei Honor 8 and I am veey excited for the feature Behind the lyrics, got the update containing the feature but it does not work. The feature can be turned on or off in the settings bu...

Andeyj1

Newbie

4166 Views

5 replies

0 likes

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Spotify stops when screen goes off

I have a Sony Xperia XZ, fully updated, Android 7.1.1 and use Bang & Olufsen H6 headphones. Since yesterday, playback stops when my display turns off, as if I've pressed pause. Happens when I stream or play offline playlists. Tried another set of hea...

Casual Listener

I have a Sony Xperia XZ, fully updated, Android 7.1.1 and use Bang & Olufsen H6 headphones. Since yesterday, playback stops when my display turns off, as if I've pressed pause. Happens when I str...

cadmielp

Roadie

1111 Views

3 replies

0 likes

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Help with downloading

So on Spotify on Wi-Fi at home. My playlist was downloaded but for some reason since ive added a couple new, the whole olatlisr has undownloaded. Anyway went to turn download off and on again but it says turn cellular download on in settings to downl...

Regular

So on Spotify on Wi-Fi at home. My playlist was downloaded but for some reason since ive added a couple new, the whole olatlisr has undownloaded. Anyway went to turn download off and on again but it ...

matty1610

Regular

241 Views

1 replies

0 likes

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Mobile

Why spotify does not work with the mobile network?

Newbie

Why spotify does not work with the mobile network?

Joe

Community Legend

520 Views

1 replies

1 likes

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Superuser Contribution Offline downloads not working

Why are my downloaded songs not available offline (using an android) !? Tried clearing data and cache and tried reinstalling the app...still not working and it's eating up my data

Newbie

Why are my downloaded songs not available offline (using an android) !? Tried clearing data and cache and tried reinstalling the app...still not working and it's eating up my data 😑

user-removed

Not applicable

360 Views

1 replies

0 likes

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Superuser Contribution Spotify randomly autoplay

Hi all,I have been experiencing this very annoying issue lately with Spotify. The application randomly starts playing a song when the phone is inactive. This has started happening for the last month or so and it occurs unexpectedly in random situatio...

Casual Listener

Hi all, I have been experiencing this very annoying issue lately with Spotify. The application randomly starts playing a song when the phone is inactive. This has started happening for the last mont...

iwon95

Casual Listener

1312 Views

3 replies

0 likes

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Superuser Contribution Songs missing green symbol

Im have premium and fot some reason most my songs lose the download symbol. But it does not give me the option to download them separately unless i hit downlpad over an album or playlist. Offline they will appear grayed out, but i can still play them...

Casual Listener

Im have premium and fot some reason most my songs lose the download symbol. But it does not give me the option to download them separately unless i hit downlpad over an album or playlist. Offline the...

user-removed

Not applicable

438 Views

1 replies

0 likes

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Superuser Contribution Transferencia de datos detenida

Hola! Tengo un problema, le puse a mi telefono lg xscreen una tarjeta sd de 4 gb y realize el proceso para pasar la musica descargada con spotify a ella, todo empezo bien pero ahora lleva muchi tiempo trabado en el mismo punto, que se puede hacer?

Newbie

Hola! Tengo un problema, le puse a mi telefono lg xscreen una tarjeta sd de 4 gb y realize el proceso para pasar la musica descargada con spotify a ella, todo empezo bien pero ahora lleva muchi tiemp...

user-removed

Not applicable

655 Views

1 replies

0 likes

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Superuser Contribution Volumen Bajo comparado con Reproductor stock de Galaxy J7

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problema? Es un problema de la aplicación? Le a ocurrido a...

Newbie

Hola como estan? Mi Smartphone es un Galaxy J7 y el volumen de Spotify es muy bajo comparado con el volumen logrado por otros reproductores en el mismo telefono. Existe alguna solución a este problem...

Maria_B

Moderator

1717 Views

1 replies

1 likes

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  • 1 replies
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Superuser Contribution Can't listen to downloaded music offline

I recently updated the app and now I can't listen to the music I downloaded when I'm offline and everytime I start the app I have to log in, that didn't happen before! I already tried reinstalling the app but I have the same problems. Please help me

Visitor

I recently updated the app and now I can't listen to the music I downloaded when I'm offline and everytime I start the app I have to log in, that didn't happen before! I already tried reinstalling th...

user-removed

Not applicable

638 Views

1 replies

0 likes

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  • 1 replies
  • 0 likes