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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

7125 Views

0 replies

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Superuser Contribution Android, hidden Genius

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

Newbie

I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size

Maria_B

Moderator

302 Views

1 replies

0 likes

  • 302 Views
  • 1 replies
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Cant find the correct app?

I cant seem to fine the Spotify Ltd app for my new samsung galaxy phone, only Spotify magiccloud and that looks completly different and I cant log in anywhere!?

Newbie

I cant seem to fine the Spotify Ltd app for my new samsung galaxy phone, only Spotify magiccloud and that looks completly different and I cant log in anywhere!?

Maxim

Spotify Star

317 Views

1 replies

0 likes

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App download abroad

Hi there,I downloaded Spotify about a year ago in Germany. Last Summer I went to Tanzania, I took my mobile phone with me and was still using my Spotify. I also have a premium account to enjoy the music here. Last week my phone died, and I bought a n...

Newbie

Hi there, I downloaded Spotify about a year ago in Germany. Last Summer I went to Tanzania, I took my mobile phone with me and was still using my Spotify. I also have a premium account to enjoy th...

MattSuda

Spotify Star

1194 Views

2 replies

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Crashes constantly but doesn't pause?

My music feed is constantly stopping, as in the audio isn't playing but the song is not paused. My audio is disappearing when I close my screen, when I put my phone in my pocket (no buttons pressed), when other apps are running/or is only running by ...

Newbie

My music feed is constantly stopping, as in the audio isn't playing but the song is not paused. My audio is disappearing when I close my screen, when I put my phone in my pocket (no buttons pressed),...

Joe

Community Legend

303 Views

1 replies

0 likes

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All songs greyed out

Hello ive had spotify premium for a while using debit as a payment, my subscription has been revoked and I do not see the debit option there anymore (guess thats why I now have free) No big deal, but all my downloaded songs are gone, and every single...

Newbie

Hello ive had spotify premium for a while using debit as a payment, my subscription has been revoked and I do not see the debit option there anymore (guess thats why I now have free)    N...

Joe

Community Legend

963 Views

1 replies

0 likes

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Delete song library

I want to delete all the songs from my song library and album library but I want to keep my playlists, radios, and artists how do I do this. I need a quicker way than deleting one by one because I have over 8,000 songs. I am on android mobile (samsun...

Casual Listener

I want to delete all the songs from my song library and album library but I want to keep my playlists, radios, and artists how do I do this. I need a quicker way than deleting one by one because I ha...

Joe

Community Legend

412 Views

3 replies

0 likes

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Superuser Contribution Lyrics/behind the music

I have a Note 5. I have the trial premium. My son has an Iphone, also with premium account. I do not see the behind the music or the lyrics on my android. I know they are available because my son gets them on his phone. I have uninstalled and reinsta...

Casual Listener

I have a Note 5.  I have the trial premium.  My son has an Iphone, also with premium account.  I do not see the behind the music or the lyrics on my android.  I know they are avai...

OceanEyes

Regular

569 Views

3 replies

0 likes

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Offline downloads partially deleted, and now their status is "waiting to download"

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one album has been added to the dl queue. Android OS, ...

Casual Listener

Random songs from my downloads were no longer saved, and their status is "waiting to download". I removed them and went to re-download the albums but they will all still say waiting, even if only one...

krug_stillo

Casual Listener

500 Views

3 replies

0 likes

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Superuser Contribution Music cuts in and out

Recently, I've been having a major problem with my Spotify. I use an LG V10 and Bluetooth Skull Candy headphones, and I'm on the Spotify Family Premium. The music, whether I'm listening offline, online, with other tabs open, or not, my music cuts in ...

Newbie

Recently, I've been having a major problem with my Spotify. I use an LG V10 and Bluetooth Skull Candy headphones, and I'm on the Spotify Family Premium. The music, whether I'm listening offline, onli...

user-removed

Not applicable

632 Views

1 replies

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Superuser Contribution App verbindet sich nicht mit dem WLAN

Liebes Team,Alle paar Wochen (im Schnitt alle 2-4Wochen) verbindet sich meine App auf dem Android Smartphone nicht mehr mit dem WLAN. Ich kann keine Musik herunterladen und nicht streamen, obwohl ich zu Hause bin. Gefühlt tritt das IMMER 2 Wochen vor...

Casual Listener

Liebes Team, Alle paar Wochen (im Schnitt alle 2-4Wochen) verbindet sich meine App auf dem Android Smartphone nicht mehr mit dem WLAN. Ich kann keine Musik herunterladen und nicht streamen, obwohl i...

WietseB

Casual Listener

14679 Views

6 replies

0 likes

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Superuser Contribution Problem in offline mode

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch back the online mode there are no problems but again...

Newbie

I have a premium account and I use offline mode on my phone. However, when I switch the offline mode the songs that I have downloaded before seems like they have never downloaded before so I switch b...

Maria_B

Moderator

312 Views

1 replies

0 likes

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Solved!! The EXACT Same Song Skips at the EXACT SAME TIME

On my playlist, Shangri-La by VIXX skips after just 10 seconds of playing to Twilight by LOOΠΔ every single time it comes up and it is very irritating because it is ALWAYS happening ever since it came out. Sometimes, the song doesn't even bother to p...

Regular

On my playlist, Shangri-La by VIXX skips after just 10 seconds of playing to Twilight by LOOΠΔ every single time it comes up and it is very irritating because it is ALWAYS happening ever since it cam...

chengxiao_xia

Regular

1272 Views

5 replies

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Superuser Contribution Playlist playing certain genre first

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in shuffle mode. Any way to fix this thanks.

Newbie

Hi so in my playlist I have 100 songs in it and 50 are hip hop and rap and the other 50 are classic rock. And for some reason spotify will play all the classic rock songs first even if I have it in s...

Maria_B

Moderator

313 Views

1 replies

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Solved!! "shuffle"/random function on android is broken to the point of being unusable.

For some time now (weeks at least) this has been an issue, "shuffle" used to work fine in the past, but has now become entirely broken on the Android app.In both windows and android apps/programs the play queue has a 50 (or thereabout) song limit. Th...

Casual Listener

For some time now (weeks at least) this has been an issue, "shuffle" used to work fine in the past, but has now become entirely broken on the Android app. In both windows and android apps/programs t...

Lozypants

Casual Listener

8506 Views

5 replies

4 likes

Android
broken
bug
shuffle
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Superuser Contribution Cracking noise on all music. Galaxy S5

Hello, i hear cracking noise, specially whith a sound of drums in all music. This don't happen with other music player in my phone. I have a Samsung Galaxy S5.Please help.

Casual Listener

Hello, i hear cracking noise, specially whith a sound of drums in all music. This don't happen with other music player in my phone. I have a Samsung Galaxy S5. Please help.

Catoo

Newbie

571 Views

2 replies

0 likes

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Albums keep being deleted

Hello.Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours.I have deleted my offline devices and re-installed the app. But the albums still keep being deleted.

Regular

Hello. Since a week my albums keep being deleted. They start downloading again, only to be deleted again after a few hours. I have deleted my offline devices and re-installed the app. But the album...

lengilbert

Newbie

832 Views

7 replies

0 likes

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Songs not playable

Hello, since i downgraded my account to free, i am not able to play a song, they are all marked in grey.But when i use the shuffle functions, it works!Any ideas?

Regular

Hello, since i downgraded my account to free, i am not able to play a song, they are all marked in grey. But when i use the shuffle functions, it works! Any ideas?

Joe

Community Legend

425 Views

1 replies

0 likes

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Superuser Contribution Arcade fire ticket add freezing spotify

I have a free account and i know there are adds. But whenever the new arcade fire ticket add comes on it has no sound and doesnt end. I tried uninstalling and reinstalling the app which worked until the add popped up again. It just goes on with no so...

Newbie

I have a free account and i know there are adds. But whenever the new arcade fire ticket add comes on it has no sound and doesnt end. I tried uninstalling and reinstalling the app which worked until ...

SergioDavid

Roadie

406 Views

1 replies

0 likes

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The music queued up ! help

does anyone know how to remove some of the songs that are queued up for example when I'm playing an album ? not through a playlist. before this I could add/remove songs from the play queue now it's just add ??! pls heeeelp

Newbie

does anyone know how to remove some of the songs that are queued up for example when I'm playing an album ? not through a playlist. before this I could add/remove songs from the play queue now it's j...

Joe

Community Legend

356 Views

1 replies

0 likes

  • 356 Views
  • 1 replies
  • 0 likes

Cant remove a local file from playlist(now deleted from pc) so I can't have the playlist offline

Hey, I've got a track on my playlist that is only visable on the playlist on my phone, but it's greyed out so it **bleep**s up my playlist for offline as It wont load properly even when all the other songs are downloaded. How do I remove the song fro...

Newbie

Hey, I've got a track on my playlist that is only visable on the playlist on my phone, but it's greyed out so it **bleep**s up my playlist for offline as It wont load properly even when all the other...

Joe

Community Legend

1102 Views

4 replies

0 likes

  • 1102 Views
  • 4 replies
  • 0 likes