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Android

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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 1064 Views
  • 0 replies
  • 4 likes

Se pausa a los 4 segundos..

Se pausa cuando empieza una canción ya sea que este descargada o no.. Siempre me pasa esto.. Que puede ser? Lo tengo en reproducción aleatoria y de corrido.. Solución por favorrr!!!

  • Newbie
  • Se pausa cuando empieza una canción ya sea que este descargada o no.. Siempre me pasa esto.. Que puede ser? Lo tengo en reproducción aleatoria y de corrido.. Solución por favorrr!!!
  • 474 Views
  • 0 replies
  • 1 likes
  • 474 Views
  • 0 replies
  • 1 likes

My spotify gets paused when I connect a minijack

It does not happen when I connect this jack to the pc neither when I connect the headphones to the phone. What happens?? please help!

  • Casual Listener
  • It does not happen when I connect this jack to the pc neither when I connect the headphones to the phone. What happens?? please help!
  • 270 Views
  • 0 replies
  • 0 likes
  • 270 Views
  • 0 replies
  • 0 likes

No Eq option on my Huawei p8 lite

I switched from Samsung Galaxy to Huawei p8 lite and while I had the option to use the Eq on my Samsung I don't have that on my Huawei. Anyone else have the same problem or better yet a solution....

  • Newbie
  • I switched from Samsung Galaxy to Huawei p8 lite and while I had the option to use the Eq on my Samsung I don't have that on my Huawei. Anyone else have the same problem or better yet a solution....
  • OttoFrohmader
  • Newbie
  • 11089 Views
  • 2 replies
  • 0 likes
  • Equalizer
    equalizer dont work
    Equalizer help
    Equalizer issues
    huawei
  • 11089 Views
  • 2 replies
  • 0 likes

Every other song stops offline with premium

I have a premium subscription to Spotify. Works perfect on desktop no issues. But on mobile when i download the tracks, every other track cuts out. I uninstalled the app and re-downloaded everything, but still the same problem.Frankly its just annoyi...

  • Newbie
  • I have a premium subscription to Spotify. Works perfect on desktop no issues.   But on mobile when i download the tracks, every other track cuts out. I uninstalled the app and re-downloaded ev...
  • Joe
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Offline downloaded songs are suddenly not available

on my phone's storage Spotify's cache still takes 4,7 gb's of space which are all my songs. The problem is that they are not available for offline use. I've already cleared cache when this happened 1 day ago and just redownloaded them over night thin...

  • Newbie
  • on my phone's storage Spotify's cache still takes 4,7 gb's of space which are all my songs. The problem is that they are not available for offline use. I've already cleared cache when this happened 1...
  • 703 Views
  • 0 replies
  • 0 likes
  • downloaded
    Not Available
    Offline Access
  • 703 Views
  • 0 replies
  • 0 likes

Spotify downloads songs but I can't listen offline, because they disappear

I am having an issue with Spotify in which I download new songs to my device but I can't listen to them offline because they disappear. For instance, I downloaded 2000 songs at once in a day, and I eventually want to download a new album the next day...

  • Newbie
  • I am having an issue with Spotify in which I download new songs to my device but I can't listen to them offline because they disappear. For instance, I downloaded 2000 songs at once in a day, and I e...
  • 423 Views
  • 0 replies
  • 0 likes
  • 423 Views
  • 0 replies
  • 0 likes

Pago erróneo doble

Hace poco tuve que actualizar los datos de mi tarjeta de crédito porque cambié el plástico. Este mes (noviembre) ya lo tenía pago y cuando actualicé los datos mencionados, me volvieron a cargar el cargo mensual. O sea, me cobraron doble. Y cuando veo...

  • Newbie
  • Hace poco tuve que actualizar los datos de mi tarjeta de crédito porque cambié el plástico. Este mes (noviembre) ya lo tenía pago y cuando actualicé los datos mencionados, me volvieron a cargar el ca...
  • Iselovg_perez
  • Casual Listener
  • 876 Views
  • 4 replies
  • 0 likes
  • Pago
  • 876 Views
  • 4 replies
  • 0 likes

Solved!! Descarga

Se puede descargar una única canción de un álbum?

  • Newbie
  • Se puede descargar una única canción de un álbum?
  • osornios
  • Spotify Star
  • 1205 Views
  • 5 replies
  • 0 likes
  • 1205 Views
  • 5 replies
  • 0 likes

Update of playlists between computer and mobile phone ?

Hi, I would like to know if there is a way to update the playlists from my computer to my mobile phone and vice-versa. I mean, i'm adding songs in my mobile phone playlists, but when i go on spotifiy on my computer, i don't see the adding songs in th...

  • Casual Listener
  • Hi,   I would like to know if there is a way to update the playlists from my computer to my mobile phone and vice-versa. I mean, i'm adding songs in my mobile phone playlists, but when i g...
  • headey
  • Roadie
  • 24580 Views
  • 7 replies
  • 2 likes
  • 24580 Views
  • 7 replies
  • 2 likes

Solved!! "Quit" or "Exit" button needed

Why havent Spotify implemented a Quit or Exit button to end session. It will be easier to just hit the Quit or Exit button, so that the app. wont stay running in background. Any thoughts?.

  • Casual Listener
  • Why havent Spotify implemented a Quit or Exit button to end session. It will be easier to just hit the Quit or Exit button, so that the app. wont stay running in background. Any thoughts?.
  • user-removed
  • Not applicable
  • 5214 Views
  • 5 replies
  • 0 likes
  • 5214 Views
  • 5 replies
  • 0 likes

"Downloaded" Filter only showing a few of my downloaded albums / playlists

Hello, I have about 10 playlists downloaded on to my phone. When I go to filter only downloaded playlists, it is only showing 4 of those. I can't figure out what else could be filtering them out. Please advise. I did not see another topic on point to...

  • Casual Listener
  • Hello,   I have about 10 playlists downloaded on to my phone.   When I go to filter only downloaded playlists, it is only showing 4 of those.   I can't figure out what else could...
  • Joe
  • Community Legend
  • 740 Views
  • 3 replies
  • 0 likes
  • 740 Views
  • 3 replies
  • 0 likes

Spotify don't read sd card

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

  • Casual Listener
  • My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)
  • henkjan-spot
  • Casual Listener
  • 917 Views
  • 8 replies
  • 0 likes
  • 917 Views
  • 8 replies
  • 0 likes

No me encuentran

No pueden ver mi perfil. Ayuda por favor

  • Casual Listener
  • No pueden ver mi perfil. Ayuda por favor
  • user-removed
  • Not applicable
  • 784 Views
  • 2 replies
  • 0 likes
  • 784 Views
  • 2 replies
  • 0 likes

Solved!! I can't skip forward or back on songs with premium

I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the skip forward and back arrows are grey

  • Casual Listener
  • I can't skip forward or back on songs. But I have premium. I never hear commercials or anything I can even choose what song I want to listen to and download the songs, but if I touch on a song the sk...
  • Rapica97
  • Casual Listener
  • 10836 Views
  • 2 replies
  • 0 likes
  • 10836 Views
  • 2 replies
  • 0 likes

Solved!! Spotify blocking text message alerts

When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work because I didn't hear the alert so my boss found someo...

  • Regular
  • When a game or other not important alert plays Spotify will breifly dial down the music volume and then play my alert. But when my message app goes off it does nothing. I've literally missed work bec...
  • Joe
  • Community Legend
  • 752 Views
  • 4 replies
  • 0 likes
  • 752 Views
  • 4 replies
  • 0 likes

Premium features enabled after device change

While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen music while going home. I noticed that I was able t...

  • Newbie
  • While listening to Spotify on my phone I arrived at the office and switched to my laptop using the "Listen on device" option. When I left the office I switched it back to my phone in order to listen ...
  • 295 Views
  • 0 replies
  • 0 likes
  • 295 Views
  • 0 replies
  • 0 likes

I have premium - I can't listen to what I want on my mobile device

I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot play songs in order. I pressed the button that was...

  • Newbie
  • I just signed up for a spotify premium account. I did so online with my desktop computer. Things work fine there. But when I go to my phone, I start having problems. The biggest one is I still cannot...
  • Joe
  • Community Legend
  • 291 Views
  • 1 replies
  • 0 likes
  • 291 Views
  • 1 replies
  • 0 likes

Killing my data plan

How can I listen to music without sucking the life out of my data plan???

  • Casual Listener
  • How can I listen to music without sucking the life out of my data plan???
  • 236 Views
  • 0 replies
  • 0 likes
  • 236 Views
  • 0 replies
  • 0 likes

Solved!! Lower volume?

Hi,I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overall volume is lower when compared to other sources even w...

  • Casual Listener
  • Hi, I am using latest Spotify app (8.4.11.1283) on OnePlus 3T with OxygenOS 4.1.6. My device is not rooted or unlocked but it's a general problem, when I'm listening to music on Spotify the overal...
  • itsgalb
  • Casual Listener
  • 587 Views
  • 1 replies
  • 0 likes
  • 587 Views
  • 1 replies
  • 0 likes

Downloaded Songs disappear on their own.

Now and then all my download songs (to be listened to offline) disappear.Payment is always done on time

  • Casual Listener
  • Now and then all my download songs (to be listened to offline) disappear. Payment is always done on time
  • 214 Views
  • 0 replies
  • 0 likes
  • 214 Views
  • 0 replies
  • 0 likes