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Please see below the most popular frequently asked questions.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35994 Views
  • 64 replies
  • 25 likes
  • 35994 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874117 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874117 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25574 Views
  • 3 replies
  • 0 likes
  • 25574 Views
  • 3 replies
  • 0 likes

Problema con tarjeta SD

Spotify no puede cambiar el almacenamiento por que dice que hay un problema con la tarjeta SD y no me permite abrir la appTampoco se guardan las canciones que descargo

  • Newbie
  • Spotify no puede cambiar el almacenamiento por que dice que hay un problema con la tarjeta SD y no me permite abrir la app Tampoco se guardan las canciones que descargo
  • 381 Views
  • 0 replies
  • 0 likes
  • 381 Views
  • 0 replies
  • 0 likes

Solved!! Edit/Rearrange Songs in Playlists

Android lacks the ability to rearrange songs in a playlist. I would prefer to edit my playlist on my android, where I use Spotify most, rather than having to edit on the desktop version. It's great for when I find a song and want to put in on the top...

  • Newbie
  • Android lacks the ability to rearrange songs in a playlist. I would prefer to edit my playlist on my android, where I use Spotify most, rather than having to edit on the desktop version. It's great f...
  • Joe
  • Community Legend
  • 562 Views
  • 1 replies
  • 0 likes
  • 562 Views
  • 1 replies
  • 0 likes

How long to play a track before it is countedas listened to?

This is a technical question about how Spotify counts a track as having been listened to.I read that in order for Spotify to pay an artists for 1 streaming of track, it has to play for at least 30 seconds...But how long do I have to listen to a track...

  • Music Fan
  • This is a technical question about how Spotify counts a track as having been listened to. I read that in order for Spotify to pay an artists for 1 streaming of track, it has to play for at least 30 ...
  • 132 Views
  • 0 replies
  • 0 likes
  • 132 Views
  • 0 replies
  • 0 likes

Can't play offline songs and doesn't go to the next song

Hi, I have a Samsung S4, android version 4.4.2 and since last update spotify doesn't play offline songs and won't play the next song automatically. I tried re-installing it but didn't work.Any solution?

  • Newbie
  • Hi, I have a Samsung S4, android version 4.4.2 and since last update spotify doesn't play offline songs and won't play the next song automatically. I tried re-installing it but didn't work. Any solu...
  • 127 Views
  • 0 replies
  • 0 likes
  • 127 Views
  • 0 replies
  • 0 likes

Spotify closes while using other apps

This has become such an annoyance to me lately. I tried just shrugging it off and thinking it will stop but it's getting ridiculous. I enjoy using Spotify but this is really making it hard to continue with Spotify. Literally every single time I use o...

  • Newbie
  • This has become such an annoyance to me lately. I tried just shrugging it off and thinking it will stop but it's getting ridiculous. I enjoy using Spotify but this is really making it hard to continu...
  • 128 Views
  • 0 replies
  • 0 likes
  • 128 Views
  • 0 replies
  • 0 likes

visualizzare canzoni nella barra notifice

Salve, vorrei capire perché quando ascolto musica su Spotify non posso fare anche altro, cioè quando vado nella home o in qualche altra app la musica si stacca perché non partono le notifiche della canzone in corso nella barra Delle notifiche

  • Newbie
  • Salve, vorrei capire perché quando ascolto musica su Spotify non posso fare anche altro, cioè quando vado nella home o in qualche altra app la musica si stacca perché non partono le notifiche della c...
  • 602 Views
  • 0 replies
  • 0 likes
  • 602 Views
  • 0 replies
  • 0 likes

spotify familiar premium não funciona

Olá, efetuei o pagamento ontem do spotify premium família, mas ao tentar adicionar músicas em fila para tocar depois ele diz que isso é um recurso do premium me perguntando se quero fazer upgrade. Além disso, não consigo passar um pouco pra frente a ...

  • Newbie
  • Olá, efetuei o pagamento ontem do spotify premium família, mas ao tentar adicionar músicas em fila para tocar depois ele diz que isso é um recurso do premium me perguntando se quero fazer upgrade. &...
  • Carvalho
  • Newbie
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Store on sd card

I would like to move the app to my SD card, which has more than enough storage, but that option doesn't seem to be available, even though I can do it with other apps. Alternatively, I would like to store downloaded music on the SD card, but I couldn'...

  • Regular
  • I would like to move the app to my SD card, which has more than enough storage, but that option doesn't seem to be available, even though I can do it with other apps. Alternatively, I would like to s...
  • atreotb
  • Regular
  • 316 Views
  • 4 replies
  • 0 likes
  • 316 Views
  • 4 replies
  • 0 likes

Mobile data went nuts

Spotify used 3GB of my mobile data in 2 days. I was not listening to anything and my settings are set to download only via wi-fi. Does anyone know what is going on??

  • Newbie
  • Spotify used 3GB of my mobile data in 2 days. I was not listening to anything and my settings are set to download only via wi-fi. Does anyone know what is going on??
  • 171 Views
  • 0 replies
  • 0 likes
  • 171 Views
  • 0 replies
  • 0 likes

Speichern auf SD nicht mehr möglich und Alben werden gelöscht

Aloha @LL,seit heute gibt es bei mir unter den Optionen nicht mehr die möglichkeit auszuwählen wo ich die Datein hinspeichern möchte. Und was mich auch tierisch nervt ist das ich mindestens 2mal im Monat alle Playlisten und Alben neu runterladen muss...

  • Newbie
  • Aloha @LL, seit heute gibt es bei mir unter den Optionen nicht mehr die möglichkeit auszuwählen wo ich die Datein hinspeichern möchte.  Und was mich auch tierisch nervt ist das ich mindestens ...
  • 529 Views
  • 0 replies
  • 2 likes
  • 529 Views
  • 0 replies
  • 2 likes

Cant download favourites

Spotify is super slow so I uninstalled, rebooted, and reinstalled spotify. Now I get an error downloading playlists.

  • Regular
  • Spotify is super slow so I uninstalled, rebooted, and reinstalled spotify. Now I get an error downloading playlists.
  • 158 Views
  • 0 replies
  • 0 likes
  • 158 Views
  • 0 replies
  • 0 likes

Skip not working with premium

I just purchased premium and every time I try to skip it gives me a pop up that says "get premium" even though I already have it. I've logged out and then logged back in and even restarted my phone. Please help!

  • Casual Listener
  • I just purchased premium and every time I try to skip it gives me a pop up that says "get premium" even though I already have it. I've logged out and then logged back in and even restarted my phone. ...
  • female_carcass
  • Casual Listener
  • 520 Views
  • 2 replies
  • 0 likes
  • 520 Views
  • 2 replies
  • 0 likes

Dieser Song ist nicht verfügbar, Problemlösungen funktionieren nicht.

Hi ich habe das problem dass 2 von 3 liedern die ich bei spotify suche nicht verfügbar sind, unter anderem bekannte lieder wie von 257ers oder Hanybal aber auch die ganze Viral Hits playlist existiert zwar aber die songs darin sind für mich bicht ver...

  • Casual Listener
  • Hi ich habe das problem dass 2 von 3 liedern die ich bei spotify suche nicht verfügbar sind, unter anderem bekannte lieder wie von 257ers oder Hanybal aber auch die ganze Viral Hits playlist existier...
  • Anton9
  • Newbie
  • 35459 Views
  • 5 replies
  • 7 likes
  • 35459 Views
  • 5 replies
  • 7 likes

Deleted Songs

Hi, I have spotify premium and have many songs downloaded. However the past week, my downloaded songs only stay on my device for around 1 day and then all of a sudden, they go shaded and won't let me play them offline? Any tips?

  • Newbie
  • Hi,   I have spotify premium and have many songs downloaded. However the past week, my downloaded songs only stay on my device for around 1 day and then all of a sudden, they go shaded and won...
  • 193 Views
  • 0 replies
  • 0 likes
  • 193 Views
  • 0 replies
  • 0 likes

Sync local files on mobile? (without PC)

Hi all,This might be seems a redundant questions but i really looked keenly for an answer and couldn't find any. I saw all previous answers which depends on adding your local music to your PC (make a playlist) then playing then through the same wifi ...

  • Newbie
  • Hi all, This might be seems a redundant questions but i really looked keenly for an answer and couldn't find any. I saw all previous answers which depends on adding your local music to your PC (ma...
  • 1188 Views
  • 0 replies
  • 3 likes
  • 1188 Views
  • 0 replies
  • 3 likes

Musik auf Android radio übertragen

Hallo, ich habe ein Auto radio mit Android 5.1 aber leider kein internet, jetzt meine drage ist es möglich eine playlist auf meinem handy auf eine externe sd herunter zu landen und dann die sd ins auto radio und dann in der spotify app den Speicher o...

  • Newbie
  • Hallo, ich habe ein Auto radio mit Android 5.1 aber leider kein internet, jetzt meine drage ist es möglich eine playlist auf meinem handy auf eine externe sd herunter zu landen und dann die sd ins au...
  • 238 Views
  • 0 replies
  • 0 likes
  • 238 Views
  • 0 replies
  • 0 likes

Solved!! Last.fm username/password error

I've seen other threads on this problem but none with a solution that works for me. I've only just started using last.fm and after scrobbling four songs, Spotify now gives me a username/password error for last.fm....I've turned scrobbling off and on,...

  • Casual Listener
  • I've seen other threads on this problem but none with a solution that works for me. I've only just started using last.fm and after scrobbling four songs, Spotify now gives me a username/password erro...
  • cbqrr
  • Newbie
  • 601 Views
  • 2 replies
  • 0 likes
  • 601 Views
  • 2 replies
  • 0 likes

Superuser Contribution Se borran canciones

Esto me viene pasando muy seguido de hace como 3 semanas, no logro entender por qué, tengo suficiente espacio libre (2.30GB) y no excedo la cantidad de dispositivos con la sesión abierta (3) y principalmente es que al descargar las canciones y quitar...

  • Newbie
  • Esto me viene pasando muy seguido de hace como 3 semanas, no logro entender por qué, tengo suficiente espacio libre (2.30GB) y no excedo la cantidad de dispositivos con la sesión abierta (3) y princi...
  • Maria_B
  • Moderator
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Saving to SD card not an option

I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great

  • Newbie
  • I have a Moto G4, and am unable to save downloaded songs to my SD card. Very annoying as it uses about 7 GB of my phone's storage!! Any help would be great
  • Joe
  • Community Legend
  • 246 Views
  • 3 replies
  • 0 likes
  • 246 Views
  • 3 replies
  • 0 likes

ACCOUNT HACKED - Need help

Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since the email and pw was changed. I have created a new a...

  • Casual Listener
  • Hi - Need someone's help from Spotify ASAP. I received an email this morning that my email address associated with my Spotify Premium account has been changed. I now can't get into my account since t...
  • imran7
  • Casual Listener
  • 198 Views
  • 2 replies
  • 0 likes
  • 198 Views
  • 2 replies
  • 0 likes