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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 839162 Views
  • 11 replies
  • 48 likes
  • Android
    Guide
    Troubleshooting
  • 839162 Views
  • 11 replies
  • 48 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Ivan
  • Spotify Legend
  • 13585 Views
  • 1 replies
  • 0 likes
  • 13585 Views
  • 1 replies
  • 0 likes

Equalizer get deactivated automatically

When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?

  • Casual Listener
  • When playing on my mobile, the equalizer automatically get deactivated and I have to activate it manually, then it's on for a while and then it gets deactivated again...anyone?
  • BiggusDickus
  • Casual Listener
  • 8718 Views
  • 21 replies
  • 0 likes
  • 8718 Views
  • 21 replies
  • 0 likes

Songs and playlists won't play

When I select a song, it turns green like it wants to play but nothing happens and when I try to select it again, it won't open or play. This is really frustrating because I'm paying for it and it isn't working. It's doing this on random playlists an...

  • Newbie
  • When I select a song, it turns green like it wants to play but nothing happens and when I try to select it again, it won't open or play. This is really frustrating because I'm paying for it and it is...
  • user-removed
  • Not applicable
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Reload library previously downloaded after a HW reset on Android device

After perform a HW Reset, how can I listen previously library downloaded locally on a SD card?

  • Casual Listener
  • After perform a HW Reset, how can I listen previously library downloaded locally on a SD card?
  • user-removed
  • Not applicable
  • 286 Views
  • 5 replies
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  • 286 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution When I save a song on my desktop, android app starts to play

Hello everyone, When I listen a song on Windows desktop app, and click + to save the song to my music, desktop app pauses and mobile (android) app starts playing the currently playing track. This is annoying in the office Desktop version: 1.0.49.125....

  • Casual Listener
  • Hello everyone,    When I listen a song on Windows desktop app, and click + to save the song to my music, desktop app pauses and mobile (android) app starts playing the currently pla...
  • metalyric
  • Casual Listener
  • 239 Views
  • 2 replies
  • 0 likes
  • 239 Views
  • 2 replies
  • 0 likes

Download Micro sd

I don't see the option for download music in Micro sd. Help please. Account premium, Huawei p9 lite

  • Casual Listener
  • I don't see the option for download music in Micro sd. Help please. Account premium, Huawei p9 lite
  • Domy_ct46
  • Casual Listener
  • 290 Views
  • 3 replies
  • 1 likes
  • 290 Views
  • 3 replies
  • 1 likes

ChromeCast issues

With a premium account, my chromecast device does not show in my devices..It is working correctly with other devices and is on the same network but will not show up. It worked for a few days, but now nothing.

  • Newbie
  • With a premium account, my chromecast device does not show in my devices.. It is working correctly with other devices and is on the same network but will not show up. It worked for a few days, but n...
  • DaveDenomolos
  • Roadie
  • 147 Views
  • 1 replies
  • 0 likes
  • 147 Views
  • 1 replies
  • 0 likes

Certain songs stop playing

Some of the songs I downloaded work perfectly well online, but pause at a certain point when played offline. (e.g stops playing after reaching 0:44)

  • Newbie
  • Some of the songs I downloaded work perfectly well online, but pause at a certain point when played offline. (e.g stops playing after reaching 0:44)
  • woodandrew90
  • Roadie
  • 579 Views
  • 1 replies
  • 0 likes
  • 579 Views
  • 1 replies
  • 0 likes

Please FIX: upper spotify bar widget not works

Hi, I use android 4.4.2 (note3, but same on 5.1.1 and 6.0.1 devices):the upper spotify bar widget stops to work after a while. Buttons of that bar's widget works (can be pressed) but nothing happened. Especially can't use X (disable spotify) or next ...

  • Music Fan
  • Hi , I use android 4.4.2 (note3, but same on 5.1.1 and 6.0.1 devices): the upper spotify bar widget stops to work after a while. Buttons of that bar's widget works (can be pressed) but nothing ha...
  • 109 Views
  • 0 replies
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  • 109 Views
  • 0 replies
  • 0 likes

Não quer baixar as musicas e não funciona no offline

Então, eu baixei ele no celular criei playlists e tudo, boto pra baixar ele pega normal ai eu fecho ele é qua do volto as músicas não estão baixadas. E quando eu consigo baixar eu desligo o Wifi e tento entrar nele pra ver se funciona ele volta pro i...

  • Newbie
  • Então, eu baixei ele no celular criei playlists e tudo, boto pra baixar ele pega normal ai eu fecho ele é qua do volto as músicas não estão baixadas. E quando eu consigo baixar eu desligo o Wifi e te...
  • 216 Views
  • 0 replies
  • 0 likes
  • 216 Views
  • 0 replies
  • 0 likes

Trouble with downloading playlist

I'm trying to download this full playlist onto my phone (Arctic Monkeys). I'm trying to do this because my friend likes this band, but the playlist she currently has is incomplete. When I download this, the songs not downloaded quickly pop up with a ...

  • Casual Listener
  • I'm trying to download this full playlist onto my phone (Arctic Monkeys 🌺 🌸 🌼 ). I'm trying to do this because my friend likes this band, but the playlist she currently has is incomplete. When I...
  • ArcticM
  • Casual Listener
  • 151 Views
  • 2 replies
  • 0 likes
  • 151 Views
  • 2 replies
  • 0 likes

Cancelamento

Eu não consigo cancelar o spotify premium

  • Newbie
  • Eu não consigo cancelar o spotify premium
  • 69 Views
  • 0 replies
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  • 69 Views
  • 0 replies
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Is anybody having trouble with any songs of the arctic monkeys?

I tried to reproduce suck it and see and cornestone by arctic monkeys and both songs stoped, shows that the music is going on but i cant hear any sound

  • Newbie
  • I tried to reproduce suck it and see and cornestone by arctic monkeys and both songs stoped, shows that the music is going on but i cant hear any sound
  • 163 Views
  • 0 replies
  • 2 likes
  • 163 Views
  • 0 replies
  • 2 likes

PC local files is not displaying album art in android phone

Good day everyone. I'm not sure if this has been already resolve before and if so please share a link. I have spotify in my laptop and I store my music locally and have it synced in my phone for streaming when I'm away. My music is working perfectly ...

  • Newbie
  • Good day everyone. I'm not sure if this has been already resolve before and if so please share a link.    I have spotify in my laptop and I store my music locally and have it synced in my...
  • 138 Views
  • 0 replies
  • 0 likes
  • 138 Views
  • 0 replies
  • 0 likes

Playlist suddenly forces over to radio?

On mobile (even though I have premium) after the last update, I can no longer trust that I can finish a playlist. Suddenly it turns into a radio station based off of that playlist or artist. Even though I'm shuffle playing an artist or straight playi...

  • Newbie
  • On mobile (even though I have premium) after the last update, I can no longer trust that I can finish a playlist. Suddenly it turns into a radio station based off of that playlist or artist. Even tho...
  • MartinStoichkov
  • Community Legend
  • 157 Views
  • 1 replies
  • 0 likes
  • 157 Views
  • 1 replies
  • 0 likes

unable to play an album or playlist (Premium subscription)

Hello, currently when I choose an album or playlist, spotify will play just one track then shuffle randomly from my saved tracks. This has only started recently. I have a premium account and have a fully updated android app. Any ideas?

  • Newbie
  • Hello, currently when I choose an album or playlist, spotify will play just one track then shuffle randomly from my saved tracks. This has only started recently. I have a premium account and have a f...
  • 103 Views
  • 0 replies
  • 0 likes
  • 103 Views
  • 0 replies
  • 0 likes

Allow rating / like / dislike on Discover items

I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is frozen and i can no longer press it for other songs. I...

  • Newbie
  • I have a samsung galaxy5 phone and samsung galaxy tab s tablet, i stream to my tv/stereo using chromecast. When i play radio and go to hit the like/DISLIKE button it works once then the button is fro...
  • 79 Views
  • 0 replies
  • 0 likes
  • 79 Views
  • 0 replies
  • 0 likes

Downloaded songs keep disappearing

I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my storage to sd card, and all the songs disappeared again!...

  • Visitor
  • I ejected my sd card to transfer some files to my computer. When i put back the sd card into my phone, all the songs disappeared! Then i have to download them all over again. Then i switched my stora...
  • 106 Views
  • 0 replies
  • 0 likes
  • 106 Views
  • 0 replies
  • 0 likes

Paid for premium

Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download music. An add pops up when I try. It says about not ...

  • Newbie
  • Can someone please provide an actual email address I can use to speak with anyone at Spotify for customer support!? I paid for premium, have receipt. When I use the app, it will not let me download m...
  • barebears
  • Newbie
  • 150 Views
  • 1 replies
  • 0 likes
  • 150 Views
  • 1 replies
  • 0 likes

Env: prod