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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

4089 Views

0 replies

6 likes

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Downloaded music is being removed

Hi there, on the htc 10 and a premium member, this has happened every day for the last few days but albums that have been downloaded to my devices certain songs are just being removed for no reason and it is becoming very frustrating

Casual Listener

Hi there, on the htc 10 and a premium member, this has happened every day for the last few days but albums that have been downloaded to my devices certain songs are just being removed for no reason a...

Benclarke96

Casual Listener

844 Views

2 replies

1 likes

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  • 1 likes

Solved!! Xiaomi Redmi Note 4G Pausing whilst on Lockscreen

Hi, I have a brand new Redmi Note 4G but have a weird issue where the Spotify app pauses after 3-5 seconds once the screen goes to sleep, it works fine when the phone is unlocked. Once paused it'll take a few seconds then it'll play again but only fo...

Casual Listener

Hi,   I have a brand new Redmi Note 4G but have a weird issue where the Spotify app pauses after 3-5 seconds once the screen goes to sleep, it works fine when the phone is unlocked...

user-removed

Not applicable

61971 Views

9 replies

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(ANDROID AUTO) SYNC3 PROBLEM

HiiiI ll tell you my problem...Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front.Some day ago I reinstalled android auto and spotify and I tried to play by USB . and...

Newbie

Hiii I ll tell you my problem... Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front. Some day ago I reinstalled ...

531 Views

0 replies

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Android Auto - Spotify not showing up

Has Spotify discontinued support for Android Auto (or vice versa)? It worked fine yesterday, and then today for whatever reason it wasn't available in the AA App. This is an extrememly important feature for me so I'm curious if there is any reason it...

Regular

Has Spotify discontinued support for Android Auto (or vice versa)? It worked fine yesterday, and then today for whatever reason it wasn't available in the AA App.    This is an extrememly...

paredamerik

Newbie

797 Views

1 replies

1 likes

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  • 1 replies
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Solved!! Premium Won't Work.

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email address but this isn't working either? Please help!

Casual Listener

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email add...

Emma309

Casual Listener

524 Views

2 replies

0 likes

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Saved playlists keep unsaving! I currently use Spotify on an lpod and two Hudl 2.

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go offline I can't access my music. Please can anyone o...

Newbie

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go o...

497 Views

0 replies

1 likes

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Superuser Contribution Esta cancion no esta disponible

Desde spotify en el ordenador puedo escuchar todas las canciones, pero luego desde la aplicacion en el mobil no puedo escuchar muchas de las que tengo en la playlist, o que busco y que desde el ordenador si que podia escuchar. Desde el mobil las canc...

Newbie

Desde spotify en el ordenador puedo escuchar todas las canciones, pero luego desde la aplicacion en el mobil no puedo escuchar muchas de las que tengo en la playlist, o que busco y que desde el orden...

xXx_Wehrmacht69

Newbie

5850 Views

2 replies

0 likes

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Partager une chanson sur facebook

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

Newbie

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

243 Views

0 replies

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Facebook sharing of spotify music

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. This started as soon as I got the gs8...when I turned...

Newbie

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. Th...

329 Views

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List recommendation not working

I spent two hours on this screen and all the artists followed didn't go into my collection. Two hours...

Casual Listener

I spent two hours on this screen and all the artists followed didn't go into my collection. Two hours...

ArizonaGrandAm

Casual Listener

373 Views

2 replies

0 likes

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My premium is not working

It works on my Mac laptop, but it doesn't work on my Samsung phone. I can download, but i cant skip the song. I tried logging in with my username, but it still not working

Newbie

It works on my Mac laptop, but it doesn't work on my Samsung phone. I can download, but i cant skip the song. I tried logging in with my username, but  it still not working

Joe

Community Legend

343 Views

1 replies

0 likes

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Shuffle BUG?

Hey Guys! Since this morning i can't hear music 'normal' like everyone... When i want to click on i song it doesn't work... Only the fcking Shuffle Button works... What can i do? Please help!

Newbie

Hey Guys! Since this morning i can't hear music 'normal' like everyone... When i want to click on i song it doesn't work... Only the fcking Shuffle Button works... What can i do? Please help!

roelofschuiling

Casual Listener

567 Views

2 replies

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Listening offline

I recently bought a new Samsung Galaxy 7 phone and transferred my Spotify account over to my new phone. My phone provider included 2 years of Premium Spotify which has yet to expire. During that time I was able to listen to Spotify off line. As soon ...

Newbie

I recently bought a new Samsung Galaxy 7 phone and transferred my Spotify account over to my new phone. My phone provider included 2 years of Premium Spotify which has yet to expire. During that time...

Joe

Community Legend

266 Views

1 replies

0 likes

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App Isn't Letting Me Go Back to Previous Tracks

Just signed up for Premium not even half an hour ago. Everything - downloading songs, picking songs I want to hear in any order, etc - works fine, but the app isn't letting me go back to previous songs. The back icon is grey and doesn't work. I've si...

Newbie

Just signed up for Premium not even half an hour ago. Everything - downloading songs, picking songs I want to hear in any order, etc - works fine, but the app isn't letting me go back to previous son...

Joe

Community Legend

10460 Views

1 replies

1 likes

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Premium wants more premium

I'm Premium user and whenever I try to play a song or shuffle play it says "You discovered a premium feature!" Start your free Spotify Premium trial to unlock it. Unable to play song. can I get any help

Visitor

I'm Premium user and whenever I try to play a song or shuffle play it says "You discovered a premium feature!" Start your free Spotify Premium trial to unlock it. Unable to play song. can I get any h...

Joe

Community Legend

304 Views

1 replies

0 likes

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Solved!! Upload local files to Spotify?

I can do this on desktop and on iOS devices but can't find an option on the Android app. I'm on the latest version (8.4.11.1283) so am I missing something or is this not implemented in the Android version yet?

Gig Goer

I can do this on desktop and on iOS devices but can't find an option on the Android app. I'm on the latest version (8.4.11.1283) so am I missing something or is this not implemented in the Android ve...

clicheusername

Gig Goer

1854 Views

6 replies

0 likes

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Copy playlist to new account

Need help from chat team

Casual Listener

Need help from chat team

Fleanobelleau34

Casual Listener

314 Views

1 replies

0 likes

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Se pausan las canciones a los 4 según / the songs get pause at 4 seconds

Cuando estoy reproduciendo listas, las canciones se pausan solas a los 4 segundos de comenzadas... When the song change, the new one get pause at 4 seconds after start.

Newbie

Cuando estoy reproduciendo listas, las canciones se pausan solas a los 4 segundos de comenzadas... When the song change, the new one get pause at 4 seconds after start.

404 Views

0 replies

1 likes

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All music deleted, kept playing went way over my data limit.

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone will help.I noticed a few topics on all downloaded...

Casual Listener

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone...

Markmeima1990

Casual Listener

393 Views

3 replies

0 likes

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  • 3 replies
  • 0 likes