Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...
Visitor
114881 Views
27 replies
4 likes
PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...
Roadie
231030 Views
148 replies
11 likes
On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...
Visitor
590237 Views
79 replies
3 likes
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
484993 Views
580 replies
42 likes
I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my firewall and there isn't anything blocking Spotify (I ...
I've re-installed the app, logged in and out (both phone and computer), I've restarted my computer as well as my device, I've switched wifi network (even used my mobile hotspot!), I've checked my fir...
Community Legend
914 Views
2 replies
0 likes
Ola, possuo uma conta Premium e estou muito insatisfeita.1- Ao salvar albuns e músicas eles permanecem por pouco tempo no meu telefone. 2- sempre quando vira o mês eu perco TODOS os albuns e músicas que eu salvei previamente, sendo impossível ouvir a...
Ola, possuo uma conta Premium e estou muito insatisfeita. 1- Ao salvar albuns e músicas eles permanecem por pouco tempo no meu telefone. 2- sempre quando vira o mês eu perco TODOS os albuns e...
Not applicable
474 Views
1 replies
0 likes
Buenos dias, queria que me ayudaran porque pierdo mis canciones cuando cambio la tarjeta sd de mi celular. Me explico, descargo musica en una tarjeta sd y luego cierro la aplicacion, cambio la tarjeta sd y pongo otra para respaldar mis fotos, y cuand...
Buenos dias, queria que me ayudaran porque pierdo mis canciones cuando cambio la tarjeta sd de mi celular. Me explico, descargo musica en una tarjeta sd y luego cierro la aplicacion, cambio la...
Not applicable
544 Views
1 replies
0 likes
All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only get the list of artists I am following not all oth...
All my saved songs and albums are not saved anymore!!!!!!!! I logged in and went to songs (I usually hear them all on shuffle play) and it said I didn't have any saved songs. If I go to artist I only...
Not applicable
537 Views
1 replies
0 likes
Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be usefull to have 'firestick - Bedroom' and 'firestick -...
Hi, is there a way to rename each firestick as we have 3 firesticks in the house and its such a pain when trying to conntect my spotify to the correct firestick using Spotify Connect? It would be use...
Regular
3790 Views
3 replies
0 likes
Help! My Playlists have disappeared! please help me to fix....
Help! My Playlists have disappeared! 😨 please help me to fix....
Spotify Star
676 Views
3 replies
0 likes
For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data.I have tried deleting the app checking phone memory but nothing works.Can anyone help? ThanksMark
For some reason song, albums and playlists will not download over Wi-Fi but will if I use cellular data. I have tried deleting the app checking phone memory but nothing works. Can anyone help? &nb...
Community Legend
801 Views
1 replies
0 likes
When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already downloaded on all devices, where ignored and skipped!...
When I play songs from the (windows 10) desktop player or my android devices (Sony Z5, Samsung Galaxy Tab S2) to my chromecast audio, it works without problems, BUT all my own/local songs, already do...
Roadie
16654 Views
2 replies
5 likes
Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without the option to listen to it & add it. Just curious a...
Not sure if this is on Soundhound or Spotify's end, but when I use Soundhound I used to be able to connect it to Spotify to make a Soundhound playlist, making it easy to add songs to Spotify without ...
Newbie
1538 Views
1 replies
4 likes
Hi all!I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list. Does anyone have a clue about what happened? Thanks!
Hi all! I needed to clean some cache from my android and was surprised when there's no more favorite songs in "My songs" list. Does anyone have a clue about what happened? Than...
Casual Listener
1551 Views
2 replies
0 likes
Hola que tal tengo un problema, cada vez que abro otra app con el spotify reproduciendo, automaticamente el spotify se cierra, hay alguna solucion para este problema?
Hola que tal tengo un problema, cada vez que abro otra app con el spotify reproduciendo, automaticamente el spotify se cierra, hay alguna solucion para este problema?
Casual Listener
12197 Views
3 replies
2 likes
I have tries all the recomended solutions - disable firewall + antivirus- reinstall/reboot aplication- turn on network sharing- install older spotify versionbut to no avail. I have a samsung galaxy s7 nougat which does show up in my devices on my des...
I have tries all the recomended solutions - disable firewall + antivirus - reinstall/reboot aplication - turn on network sharing - install older spotify version but to no avail. I have a s...
Community Legend
491 Views
1 replies
0 likes
Hola a todos, buen día.He sincronizado mi musica y se guarda en la SD Card, pero después de unos minutos, se borra todo. Ya elimine mis dispositivos desde la página, desinstale la aplicación y pensando que es mi memoria tambien le borre archivos sin ...
Hola a todos, buen día. He sincronizado mi musica y se guarda en la SD Card, pero después de unos minutos, se borra todo. Ya elimine mis dispositivos desde la página, desinstale la aplicación y pe...
Roadie
2327 Views
3 replies
0 likes
Have a problem with playing the music on my chromecast with the spotify app on my phone.When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is connected to. If I put the song to pause in the app it is ...
Have a problem with playing the music on my chromecast with the spotify app on my phone. When I have it on play in the app on the phone the song is showed as paused on the TV the chromecast is conne...
Regular
1762 Views
8 replies
1 likes
Galeraaa sabem aquela opçao de ver a lista de musicas, que vc pode remover e alterar a sequência?? Pois é a minha sumiu !!!!! Eu sei que o procedimento é esse:"Veja sua fila de reproduçãoToque na barra Tocando agora, que aparece na parte inferior e m...
Galeraaa sabem aquela opçao de ver a lista de musicas, que vc pode remover e alterar a sequência?? Pois é a minha sumiu !!!!! Eu sei que o procedimento é esse: "Veja sua fila de reprodução Toque na...
Not applicable
3930 Views
2 replies
1 likes
If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS. I can't see anywhere that I can completely turn off mobile data use for Spotify...
If I accidentally leave mobile data turned on, Spotify sucks it up in no time at all. Even if I am not playing anything or playing only offline lists. This totally SUCKS. I can't see ...
Casual Listener
1481 Views
5 replies
0 likes
habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ein neues passwort zu vergeben, aber auch damit konnt...
habe mich am tablet mit Mailadresse und passwort registriert, funktioniert auch einwandfrei. dann habe ich die app auf mein handy geladen, kann mich dort aber nicht anmelden???? habe dann versucht ei...
285 Views
0 replies
0 likes
Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??
Hoje eu acordei, abri meu spotify e estava deslogado. quando dei login minhas musicas baixadas desapareceram!!!! Oque eu faço??
464 Views
0 replies
0 likes
Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.
Alright so I was wondering if I could download the songs on my external SD Card instead of my internal memory. I've got Xperia Z2.
Spotify Star
717 Views
1 replies
0 likes
When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can I do to log in on my phone?
When I try to log in on my phone in Singapore it tells me I need to notify Spotify that I am abroad. I have updated my location on the spotify website but it still gives me the same message. What can...
558 Views
0 replies
0 likes
