Announcements

Help Wizard

Step 1

NEXT STEP

Android

Get help for your Android mobile or tablet

Start a topic

Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118350 Views

27 replies

4 likes

  • 118350 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

238440 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 238440 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

599335 Views

79 replies

3 likes

  • 599335 Views
  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

491911 Views

581 replies

42 likes

Account
Free
  • 491911 Views
  • 581 replies
  • 42 likes

Superuser Contribution Unable to log on & all my saved albums deleted!

Since the last update I found that I had been logged out of Spotify and couldn't log back in. A password change enabled me to log back in. When I did I found that my saved albums had all disappeared to be replaced by these random songs from artists w...

Newbie

Since the last update I found that I had been logged out of Spotify and couldn't log back in. A password change enabled me to log back in. When I did I found that my saved albums had  all disapp...

user-removed

Not applicable

483 Views

1 replies

0 likes

  • 483 Views
  • 1 replies
  • 0 likes

Superuser Contribution Music interrupts then resume on its own

Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake the screen even before entering my password, I can ...

Newbie

Hi, I have an issue that whenever I turn my screen off and the Spotify app is in the background, will stop on it's own, like the music gets suspended, but whenever I touch the volume up/down or wake ...

Leonardo

Roadie

776 Views

1 replies

0 likes

  • 776 Views
  • 1 replies
  • 0 likes

Superuser Contribution The quality of the songs turn out poor sometimss

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts of the songs still do not sound well. May I ask whe...

Newbie

I am falling in love with Spotify and planning to pay for Premium, but these days I have been dealing with the music not playing smoothly. Although I set up the quality as 'high quality', some parts ...

Leonardo

Roadie

469 Views

1 replies

1 likes

  • 469 Views
  • 1 replies
  • 1 likes

Superuser Contribution Bluetooth Streaming

Hi there, I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode?Pretty sure this is fine but wanted to double check.TIA

Newbie

Hi there,   I will be travelling to the US the weekend and was wondering if there are any charges use Spotify via the Bluetooth in my car provided I am listening in offline mode? Pretty sure ...

Leonardo

Roadie

475 Views

1 replies

0 likes

  • 475 Views
  • 1 replies
  • 0 likes

Spotify drained my data allowance

Hi all,On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM package by nearly a whole month.I'm a bit confused as to h...

Newbie

Hi all, On the morning of 4/9/17, sometime between midnight and 8am (BST), Spotify drained nearly my entire monthly data allowance (3GB), which has cost me £12 as I had to bring forward my SIM packa...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Now playing album artwork

So I got a new Pixel running nougat and Spotify had an awesome new now playing screen. When I updated to Oreo it went away and I was back to the same old boring screen.I then read that this feature is active only on certain user accounts bc it's stil...

Newbie

So I got a new Pixel running nougat and Spotify had an awesome new now playing screen. When I updated to Oreo it went away and I was back to the same old boring screen. I then read that this feature...

497 Views

0 replies

0 likes

  • 497 Views
  • 0 replies
  • 0 likes

Spotify on Chromecast: Audio is not working.

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the TV is showing the Spotify app, but the sound is not ...

Casual Listener

Hello everyone! I'm sorry about my English... I'm trying to play the Spotify on Chromecast... But after the last update, the sound is not working... The app is able to connect to Chromecast and the T...

mariojuniortrab

Newbie

1053 Views

3 replies

2 likes

  • 1053 Views
  • 3 replies
  • 2 likes

Exiting Spotify using Google Assistant

What is the command, if there is one, to terminate the Spotify app using Google Assistant ?

Casual Listener

What is the command, if there is one, to terminate the Spotify app using Google Assistant ?

Joe

Community Legend

914 Views

2 replies

1 likes

  • 914 Views
  • 2 replies
  • 1 likes

Volume change and tracks skipping

When I plug my headphones in to listen to music, my volume changes itself and skips the track playing. I've been having this problem for awhile but haven't been able to fix it. I've looked online but couldn't find anything about it. If anyone can hel...

Visitor

When I plug my headphones in to listen to music, my volume changes itself and skips the track playing. I've been having this problem for awhile but haven't been able to fix it. I've looked online but...

user-removed

Not applicable

1411 Views

4 replies

0 likes

  • 1411 Views
  • 4 replies
  • 0 likes

Spotify App logged out by itself

I was listening to music before going to bed, after waking up it was logged out and i can't login anymore. It says " To listen aboard for more than 14 days, tell us were you are at spotify.com" I can login normaly on pc, but i can't login on mobile a...

Casual Listener

I was listening to music before going to bed, after waking up it was logged out and i can't login anymore. It says " To listen aboard for more than 14 days, tell us were you are at spotify.com" I can...

CryticalAce

Spotify Star

885 Views

4 replies

0 likes

  • 885 Views
  • 4 replies
  • 0 likes

Solved!! how to play only one album then stop - not go on to some random album radio next

seems like since recent update, if i start an album at bedtime and fall asleep, that album will finish and some seemingly random new album will start, and then another and another all night until i stop it. says sometihng about album radio. for examp...

Casual Listener

seems like since recent update, if i start an album at bedtime and fall asleep, that album will finish and some seemingly random new album will start, and then another and another all night until i s...

SleepytimeJo

Newbie

29344 Views

7 replies

2 likes

  • 29344 Views
  • 7 replies
  • 2 likes

Superuser Contribution Spotify logged out by itself and won't let me back it at all

Yesterday I was traveling and didn't have radio signal So I thought I would play songs from my downloaded music. I opened spotify and it was logged out and asking me to log in again. I've been trying for almost 24 hours now. It won't accept any of my...

Newbie

Yesterday I was traveling and didn't have radio signal So I thought I would play songs from my downloaded music.  I opened spotify and it was logged out and asking me to log in again.  I've...

user-removed

Not applicable

725 Views

1 replies

0 likes

  • 725 Views
  • 1 replies
  • 0 likes

Superuser Contribution arquivos locais nao aparece

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer ela, alguém pode me ajudar?

Casual Listener

a opção de importar arquivos locais nao aparece nas configurações do meu Spotify mobile, https://support.spotify.com/br/article/listen-to-local-files/ neste link nao ensina como faz pra aparecer...

user-removed

Not applicable

2509 Views

1 replies

0 likes

  • 2509 Views
  • 1 replies
  • 0 likes

Solved!! [PSA] Samsung users please read!

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify or stopping it accessing data when the application i...

Community Legend

Summary: If you are using a Samsung device which has been updated (or running) Android 6.x Marshmallow it appears that they have introduced an agressive power saving option which is closing Spotify...

Hannal7373

Newbie

334121 Views

89 replies

35 likes

crashes
Power Saver
Samsung
  • 334121 Views
  • 89 replies
  • 35 likes

Music randomly stops in Android Auto

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing. I have to navigate back to Spotify in AA and hit play to start playing music again. This happens both for m...

Casual Listener

I have been using Android Auto for about three weeks now, the last couple days whenever I am listening to music it will randomly stop playing.  I have to navigate back to Spotify in AA and hit p...

1481 Views

0 replies

4 likes

  • 1481 Views
  • 0 replies
  • 4 likes

Solved!! Android Auto Radio Stations

I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my Fusion (late 2016) and was useing my S7 Edge. When...

Visitor

I currently have 2 Fords with SYNC 3 (2017 Fusion Sport and 2017 Explorer Sport) in which I use Andriod Auto (AA) every time I'm in them from my S8+. This issue also dates back to when I first got my...

fletch8527

Casual Listener

2059 Views

2 replies

0 likes

  • 2059 Views
  • 2 replies
  • 0 likes

Can't log in Spotify app

Hey, My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've tried logging in using Facebook connect. However, it gives me a...

Newbie

Hey,  My android Spotify app seems to log me out randomly. I was using it yesterday without problems and today in the morning, when I opening the app, I got the log in starting page. I've &nbsp...

Joe

Community Legend

601 Views

1 replies

0 likes

  • 601 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant Control from Lock screen

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat

Newbie

Hey, i cant control Spotify from the locked screen,how do I enable it? S7 edge nougat 

Maria_B

Moderator

535 Views

1 replies

0 likes

  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to save to SD card on mobile app

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please help if you have any solutions. Thank you!

Newbie

All of my music previously saved on an SD card on my phone was deleted randomly. When I went into settings again, there was no more options to download to my SD card. I have found no help, please hel...

Maria_B

Moderator

683 Views

1 replies

1 likes

  • 683 Views
  • 1 replies
  • 1 likes

Superuser Contribution Brincar canciones

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Newbie

Porque un usuario de mi plan familiar no puede adelantar canciones? Solo puede escuchar listas como si fuera una cuenta gratuita

Maria_B

Moderator

500 Views

1 replies

0 likes

  • 500 Views
  • 1 replies
  • 0 likes