Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help for your Android mobile or tablet
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Is anyone experiencing this same issue?Running Spotify on my Samsung S7 edge (running nougat) is the majority of the time a painful experience. Whenever I try to browse, search or go to playlists or albums I get the green spinning wheel which can tak...
Is anyone experiencing this same issue? Running Spotify on my Samsung S7 edge (running nougat) is the majority of the time a painful experience. Whenever I try to browse, search or go to playl...
Casual Listener
5712 Views
1 replies
3 likes
I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and uninstalled and reinstalled Spotify on to my phone....
I am using an Android device to cast to my Chromecast, and whenever I do that a never ending advertisement shows up and I can't get rid of it. I have rebooted the Chromecast, restarted my phone, and ...
426 Views
0 replies
0 likes
When I stop using another phone resource, like, calls or allarm, the last music I was listening starts without my request.I don't know what happened or how to fix it.Could someone help me?
When I stop using another phone resource, like, calls or allarm, the last music I was listening starts without my request. I don't know what happened or how to fix it. Could someone help me?
Community Legend
425 Views
2 replies
0 likes
Hello,When hearing a podcast you have the possibility to skip back or forward 15 seconds. In the opened app it works fine. But if I do it in the dragged down notifications bar instead, both buttons will skip 15 seconds forward. Is this a known proble...
Hello, When hearing a podcast you have the possibility to skip back or forward 15 seconds. In the opened app it works fine. But if I do it in the dragged down notifications bar instead, both buttons...
Casual Listener
651 Views
2 replies
0 likes
Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove this I cleared all spotify data and now return and fin...
Put a local song into my spotify playlist (.mp3 file) but afterwards renamed the file. Now in spotify I have an empty song and when I go to remove it I am presented with no options. To try remove thi...
Community Legend
1124 Views
9 replies
0 likes
As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and only the songs were strangely vanished! Any advice?
As I opened today my music>songs I was surprised to not find any of my songs there (probably more than 300, saved over the years). Everything was on place (playlists, recently played, etc.) and on...
Regular
356 Views
1 replies
0 likes
Leider kann ich trotz meines Premium Accounts keine neuen Lieder mehr suchen, da mir seit 2 Tagen angezeigt wird das Spotofy offline ist, obwohl ich immer eine Internetverbindung habe. Ich habe ein Smartphone Handy. Bitte beheben
Leider kann ich trotz meines Premium Accounts keine neuen Lieder mehr suchen, da mir seit 2 Tagen angezeigt wird das Spotofy offline ist, obwohl ich immer eine Internetverbindung habe. Ich habe ein S...
Spotify Legend
232170 Views
12 replies
42 likes
Hi!I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause button works. Previous song button works. But when I p...
Hi! I've recently upgraded my cell phone to a Huawei P10 lite, and it's driving me nuts. Whenever the phone is in the lock screen and Spotify is running, the controls show up as normal. Play/pause...
Casual Listener
1469 Views
2 replies
0 likes
I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the correct account. I looked into restoring playlist ...
I bought a new android and when I log in there is no history. Accounts looks like I just started with no playlist. I look I to my account and can see my premium account is active so I know I have the...
Moderator
277 Views
1 replies
0 likes
until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.
until today, ive been able to listening to music while using other apps on my mobile. now, it will not work, and it will stop streaming until I open the Spotify app again.
Community Legend
187 Views
1 replies
0 likes
When I use Spotify on my Samsung S8 through bluetooth in my car, the sound fluctuates slightly up and down - primarily noticeable when listening to podcasts. It's just plain annoying! Thought it was an equalizer problem, so I tried to see if I could ...
When I use Spotify on my Samsung S8 through bluetooth in my car, the sound fluctuates slightly up and down - primarily noticeable when listening to podcasts. It's just plain annoying! Thought it was ...
Community Legend
351 Views
1 replies
0 likes
I pretty much just use spotify on my phone for when I'm driving.Since my car doesn't have support for voice control, I can only rely on Spotify.So, in order to avoid me getting to change the music on my phone everytime...How can I change the music, p...
I pretty much just use spotify on my phone for when I'm driving. Since my car doesn't have support for voice control, I can only rely on Spotify. So, in order to avoid me getting to change the musi...
Not applicable
4841 Views
1 replies
0 likes
hi, for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?
hi, for the last 2 months everytime i try to log in on my device it says logging in then immediatly closes. has anyone had this issue?
Spotify Star
402 Views
4 replies
0 likes
I cant play MUSIC Offline even tho i have premium, this started last nightHowever i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out
I cant play MUSIC Offline even tho i have premium, this started last night However i still can listen yo music but just online, they downloaded songs doesnt play Offline. Hope you can help me out
Community Legend
260 Views
1 replies
0 likes
How can i delete the songs more than one?I mean multipl choising.
How can i delete the songs more than one?I mean multipl choising.
Gig Goer
267 Views
2 replies
0 likes
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly and on my new account my lyrics feature is enabled yet not...
I'm on spotify mobile for android. I recently decided to make a new account in which i did around 2 months ago (both are premium) On my old account i have the lyrics feature working perfectly &...
Moderator
675 Views
1 replies
0 likes
Hey Guys, I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with minimal increase in usage. I have incurred $30 in overages with...
Hey Guys, I am unsure if this is the place to post this - but I have noticed that this month alone, my Spotify has incurred 8.5GB of background data, which is up 50% from last month with min...
Community Legend
445 Views
3 replies
0 likes
I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads it on my phone. Is there an option to download some...
I'm currently using my Spotify Premium account on my Android phone and Android tablet. The problem is, whenever I try to download an album or a playlist on my tablet only, it automatically downloads ...
Community Legend
4119 Views
3 replies
0 likes
Hello All the songs that I have liked have been deleted from my library on my Android App. These would also show on my Desktop but now my "Songs" under "Your Music" is totally empty on both Desktop and Android. Is there anything that can be done to b...
Hello All the songs that I have liked have been deleted from my library on my Android App. These would also show on my Desktop but now my "Songs" under "Your Music" is totally empty on both ...
Roadie
764 Views
3 replies
0 likes
I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
I can't ever see the whole of the Genius page. It is partially covered and will neither allow me to scroll through it, or change the size
Moderator
281 Views
1 replies
0 likes
