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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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Spotify running

Hello! How can I speed up the addition of tracks in Running? And then I rarely updated (

Newbie

Hello! How can I speed up the addition of tracks in Running? And then I rarely updated (

310 Views

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Superuser Contribution Algunas canciones saturan

Buenas noches! Hace un mes estoy teniendo un problema, escucho música y algunas canciones puntualmente me suenan saturadas o suena feo (un mes atrás se escuchaba bien) este problema surje a cualquier volumen que escucha y mediante cualquier dispositi...

Newbie

Buenas noches! Hace un mes estoy teniendo un problema, escucho música y algunas canciones puntualmente me suenan saturadas o suena feo (un mes atrás se escuchaba bien) este problema surje a cualquier...

Maria_B

Moderator

504 Views

1 replies

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Spotify starts to play after call even if not open

As soon as I hang up from a call or I turn my alarm off, Spotify starts a song even if it wasn't open or playing a song before. How to stop it? It does it when I'm at work and my cell is in silence mode

Newbie

As soon as I hang up from a call or I turn my alarm off, Spotify starts a song even if it wasn't open or playing a song before. How to stop it? It does it when I'm at work and my cell is in silence m...

Joe

Community Legend

1677 Views

1 replies

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Superuser Contribution Offline songs keeps being deleted from Artists and Albums but playlists remain intact and downloaded

I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on my phone AND my SD card, uninstalling the spotify and cl...

Regular

 I'm getting really tired of this **bleep**, honestly. Why the heck do I have a spotify premium account if my offline songs are always automatically being deleted (and I already did the reset on...

blukkeli

Regular

3989 Views

5 replies

3 likes

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Deleting library

How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.

Newbie

How can I delete every song i added to the library without hide 'em? I have tons of song saved and I want to restart adding only what I need.

334 Views

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Song slider stuck at 0:00

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the slider, the song skips to that duration but the slider...

Newbie

After I have upgraded Spotify to premium on my Samsung Galaxy Note 5, the song duration/timer/slider does not move along with the song. Songs play just fine but when I select a duration along the sli...

1128 Views

0 replies

4 likes

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Spotty Playback on Android

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not. I've been having a rather peculiar glitch where my songs, at completely random intervals, will stop playing. HOWEVER, S...

Newbie

Well, I've been living with this issue for well over a year, hoping that updates would have fixed it by now... but apparently not.    I've been having a rather peculiar glitch where my so...

533 Views

0 replies

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Unplugging headphones after listening to Spotify messes with speaker/earpiece

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music pause automatically (I don't push the pause button...

Newbie

I first asked this question in the support community of my phone's manufacturer. I have a Lenovo Moto G5, running on Android 7.0. After listening to Spotify, I unplug my headphones, letting the music...

495 Views

0 replies

0 likes

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Premium account

I already paid for my Premium account on 06/09/2017And so far has not made my release from the Premium, I would like to be helped. Thank tou.

Visitor

I already paid for my Premium account on 06/09/2017 And so far has not made my release from the Premium, I would like to be helped. Thank tou.

Joe

Community Legend

277 Views

1 replies

0 likes

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Removing a song from playlist in "now playing" screen

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Casual Listener

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...

Joe

Community Legend

1354 Views

3 replies

0 likes

Account
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Superuser Contribution Albums skip a song

Hi,Problem when playing albums or playlists. Once the current track ends it'll skip 1 song and go onto the next song. I don't have it on randomise or anything like that and a premium user.Help please

Casual Listener

Hi, Problem when playing albums or playlists. Once the current track ends it'll skip 1 song and go onto the next song. I don't have it on randomise or anything like that and a premium user. Hel...

Ngendo64

Casual Listener

356 Views

2 replies

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Spotify app on Moto G5 plus keeps crashing

The Spotify-app crashes every now and then. Once or twice a day. It plays 1 second of music and pauses, when I hit play again it plays 1 second of music and pauses, etc. The only thing that gets the app out of this loop is restarting my smartphone. T...

Casual Listener

The Spotify-app crashes every now and then. Once or twice a day. It plays 1 second of music and pauses, when I hit play again it plays 1 second of music and pauses, etc. The only thing that gets the ...

tom2881979

Casual Listener

1691 Views

3 replies

0 likes

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Remove Song From Playlist From Now Playing

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is not an option for me but it is for my friend who ha...

Casual Listener

How come I cannot remove a song from a playlist when the song is playing? When I'm listening to a song, and I want to remove it from a playlist, I press the three button menu list and remove song is ...

370 Views

0 replies

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Superuser Contribution Spotify album art on lock screen. Samsung Galaxy S7

Hi, does anyone know how to get the album art to show on the lock screen?. Was working fine on my Samsung Galaxy S4. Upgraded to an S7 and doesn't work. The app is working properly just this seems to have either been removed or is not working.

Newbie

Hi, does anyone know how to get the album art to show on the lock screen?.   Was working fine on my Samsung Galaxy S4. Upgraded to an S7 and doesn't work.    The app is working pro...

Alfredo

Roadie

4173 Views

1 replies

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No puedo usar mi gear s3 como remote mientras escucho musica, alguien sabe el motivo?

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular aparece conectado, es un tema de la aplicación?Alguien...

Casual Listener

Mientras escucho musica en el celular no puedo usar mi reloj para cambiar los temas, dice que no esta conectado cuando en verdad si lo esta, de hecho, me llegan las notificaciónes y en el celular apa...

NachoProner

Casual Listener

847 Views

2 replies

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Cant download app

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App Store. When clicked the circle goes round and I get a...

Regular

I am having problems downloading the spotify app on my iPhone 6s. I have previously had spotify and have just upgrade my phone with Vodafone to include premium. The app is in cloud form in the App St...

Joe

Community Legend

337 Views

1 replies

0 likes

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Solved!! Downloaded playlists not updated when changing sound-quality

Hey there, I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly.Do I really have to manually turn off the download slider, and then turn it on ...

Casual Listener

Hey there,   I changed the quality of downloaded songs from normal (on mobile ~96 kbps) to extreme (~ 320 kbps), but my playlists are not updated / redownloaded accordingly. Do I really ...

Joe

Community Legend

745 Views

3 replies

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Spotify Location Problem

I have a spotify account which is setup as a netherlands account as the company who pays for it the credit card is from that country. I currently work on a yacht and our IP address through satelite internet is set to american or I can switch it to UK...

Visitor

I have a spotify account which is setup as a netherlands account as the company who pays for it the credit card is from that country.   I currently work on a yacht and our IP address through s...

MYEclipse

Newbie

453 Views

2 replies

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premium on tablet

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Newbie

so I have spotify premium on my phone and desktop, but when i use spotify on my android tablet it doesn't recognise that i have premium and its telling me to buy it.

Joe

Community Legend

1248 Views

1 replies

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Superuser Contribution spotify music sound is low

spotify music sound is lowspotify music sound is low after last 3 updatespotify sound is low although sound is max levelspotify sound is low although other programs fizy poweramp work wellspotify sound is not enough

Newbie

spotify music sound is low spotify music sound is low after last 3 update spotify sound is low although sound is max level spotify sound is low although other programs fizy poweramp work wel...

SergioDavid

Roadie

511 Views

1 replies

0 likes

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