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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 35970 Views
  • 64 replies
  • 25 likes
  • 35970 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 874104 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 874104 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25573 Views
  • 3 replies
  • 0 likes
  • 25573 Views
  • 3 replies
  • 0 likes

apagar histórico de reprodução das músicas

Não consigo apagar o histórico de reprodução das músicas e playlists executadas. Já vi outros usuarios perguntando mas nao acho a resposta. Apaguei no app do desktop mas no app do android continua. É chato ficar aquele monte de coisa ali sendo que vc...

  • Newbie
  • Não consigo apagar o histórico de reprodução das músicas e playlists executadas. Já vi outros usuarios perguntando mas nao acho a resposta. Apaguei no app do desktop mas no app do android continua. É...
  • 18472 Views
  • 0 replies
  • 6 likes
  • 18472 Views
  • 0 replies
  • 6 likes

Autoplay sometime doesn't work

Unlike a lot of other users I like the Autoplay feature (where Spotify starts the album radio after the album finishes) but often it doesn't start automatically. This is the same on both the Android and Mac versions (and I'm on the latest version for...

  • Roadie
  • Unlike a lot of other users I like the Autoplay feature (where Spotify starts the album radio after the album finishes) but often it doesn't start automatically. This is the same on both the Android ...
  • 505 Views
  • 0 replies
  • 1 likes
  • 505 Views
  • 0 replies
  • 1 likes

Spotify Auto-Plays Randomly

Android Spotify App version 8.4.9.271 armV7 The app turns itself on and starts playing the last playlist I was listening to. This happens a couple times a day, and I cant find any sort of cause. When I close the app and stop the song, it will restart...

  • Newbie
  • Android  Spotify App version 8.4.9.271 armV7   The app turns itself on and starts playing the last playlist I was listening to. This happens a couple times a day, and I cant find any sor...
  • Joe
  • Community Legend
  • 401 Views
  • 1 replies
  • 0 likes
  • 401 Views
  • 1 replies
  • 0 likes

Blocco di spotify

Salve sono settimane ormai che non riesco ad ascoltare musica con spotify.Questo perche continua ad impallarsi rimanendo bloccato su un determinato spot pubblicitario.Dopo questo non va avanti.Ho gia provato a spegnere e riaccendere il dispositivo, a...

  • Newbie
  • Salve sono settimane ormai che non riesco ad ascoltare musica con spotify. Questo perche continua ad impallarsi rimanendo bloccato su un determinato spot pubblicitario. Dopo questo non va avanti. ...
  • troglofox
  • Newbie
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

SD Card Music

I transferred music from my old phone to it's SD Card. But now on my new phone I can't access any music. I don't want to redownload every song since I have 300 songs. Can someone help me?Thanks,

  • Casual Listener
  • I transferred music from my old phone to it's SD Card. But now on my new phone I can't access any music. I don't want to redownload every song since I have 300 songs. Can someone help me? Thanks,
  • Hannah_97
  • Casual Listener
  • 999 Views
  • 6 replies
  • 0 likes
  • 999 Views
  • 6 replies
  • 0 likes

Playlists have disappeared

Hi folks, my premium membership cancelled because I missed one payment. Had to reset password last night and all my playlists have disappeared!! I have renewed my premium subscription and message states that it will automatically renew on 24/08/17. I...

  • Visitor
  • Hi folks, my premium membership cancelled because I missed one payment. Had to reset password last night and all my playlists have disappeared!! I have renewed my premium subscription and message sta...
  • 198 Views
  • 0 replies
  • 0 likes
  • 198 Views
  • 0 replies
  • 0 likes

taking 2 minutes to log in on spotify. just giving me the no connection error before that time.

I have wifi on, other programs run just fine. From time to time spotify also dumps the downloaded music and forgets my designated folder for it. This has cost me about 60 euro's because i would go over my internet bundle without realising it. I liste...

  • Newbie
  • I have wifi on, other programs run just fine. From time to time spotify also dumps the downloaded music and forgets my designated folder for it. This has cost me about 60 euro's because i would go ov...
  • 306 Views
  • 0 replies
  • 0 likes
  • 306 Views
  • 0 replies
  • 0 likes

Shutting down when in split mode on Android

I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pretty quick. I have signed onto my Spotify on someone...

  • Casual Listener
  • I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pre...
  • Joe
  • Community Legend
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Spotify keeps shutting down in split screen on Android

I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pretty quick. I have signed onto my Spotify on someone...

  • Casual Listener
  • I teach a cycle class and I use spotify and use the split screen option for the Samsung Galaxy S7, when Spotify runs on its own its fine but when I run Spotify with the split screen it shuts down pre...
  • Joe
  • Community Legend
  • 623 Views
  • 1 replies
  • 0 likes
  • 623 Views
  • 1 replies
  • 0 likes

Family account doesnt show on the app

I created a new account and i started the 7 day premium trial. Just after that I accepted an invitation to enter a family plan and on the webpage it seems to have worked properly. Meanwhile on the phone it says that my account is a free account in th...

  • Newbie
  • I created a new account and i started the 7 day premium trial. Just after that I accepted an invitation to enter a family plan and on the webpage it seems to have worked properly. Meanwhile on the ph...
  • Joe
  • Community Legend
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Reproducción aleatoria

He organizado mis canciones mediante listas y carpetas. Si quiero escuchar una carpeta que contiene varias listas, voy arriba y escojo todas Las canciones, las filtro por el nombre de la canción Para organizarlas y al escuchar suenan todas en orden."...

  • Visitor
  • He organizado mis canciones mediante listas y carpetas. Si quiero escuchar una carpeta que contiene varias listas, voy arriba y escojo todas Las canciones, las filtro por el nombre de la canción Para...
  • efuen
  • Newbie
  • 8441 Views
  • 3 replies
  • 0 likes
  • 8441 Views
  • 3 replies
  • 0 likes

Song will play but no sound will come out

I am using a Nook HD+ and this just started today, but the song will play but no sound will come out? Not sure what is going on but it just started.

  • Newbie
  • I am using a Nook HD+ and this just started today, but the song will play but no sound will come out? Not sure what is going on but it just started.
  • aroha_arisa
  • Newbie
  • 1737 Views
  • 12 replies
  • 1 likes
  • 1737 Views
  • 12 replies
  • 1 likes

SD Card Storage

I've looked but haven't been able to find help on the following.Spotify offers me the option to save my music to my SD card however when I transfer my music to my SD card using this option it seems to default back to the internal storage and need to ...

  • Newbie
  • I've looked but haven't been able to find help on the following. Spotify offers me the option to save my music to my SD card however when I transfer my music to my SD card using this option it seems...
  • 235 Views
  • 0 replies
  • 0 likes
  • 235 Views
  • 0 replies
  • 0 likes

Fast forward

Unable to fast forward songs

  • Newbie
  • Unable to fast forward songs
  • 384 Views
  • 0 replies
  • 0 likes
  • 384 Views
  • 0 replies
  • 0 likes

Superuser Contribution No me aparce la opcion de decargar la musica en mi memoria externa

Desde la nueva actulizacion me aparece la opcion de guardar la musica en mi memoria externa . Ya es un poco tedioso ya que no cuento con mucha memoria interna practicamente no e podido usar la aplicacion por este problema los ultimos dias agradeceria...

  • Newbie
  • Desde la nueva actulizacion me aparece la opcion de guardar la musica en mi memoria externa . Ya es un poco tedioso ya que no cuento con mucha memoria interna practicamente no e podido usar la aplica...
  • ZullyB
  • Roadie
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

Android Auto Message "Spotify Doesn't Seem To Be Working Right Now"

Hi, I continue to get a message" Spotify doesn't Seem To be Working Right Now" when playing through Android Auto. When I try and select a playlist or do anything when this happens Spotify just spins and does nothing.This started about 2 weeks ago, th...

  • Casual Listener
  • Hi,   I continue to get a message" Spotify doesn't Seem To be Working Right Now" when playing through Android Auto. When I try and select a playlist or do anything when this happens Spoti...
  • Angelmoon
  • Regular
  • 1368 Views
  • 3 replies
  • 0 likes
  • 1368 Views
  • 3 replies
  • 0 likes

Android Auto - Spotify doesn't seem to be working at the moment

This problem is very annoying.The issue happens after swiping the spotify window (open apps screen) away on a samsung device (I have a galaxy S8+), then attemping to play Spotify on Android Auto.The issue has nothing to do with the car itself and can...

  • Regular
  • This problem is very annoying. The issue happens after swiping the spotify window (open apps screen) away on a samsung device (I have a galaxy S8+), then attemping to play Spotify on Android Auto. ...
  • 1564 Views
  • 0 replies
  • 3 likes
  • android auto
    Close App
    Force Stop
    restart
    Samsung
    Spotify doesn't seem to be working at the moment
  • 1564 Views
  • 0 replies
  • 3 likes

Artirt's Singles Doesn't Show Up

When I go to a Artist profile, their singles and EPs doesn't show up

  • Newbie
  • When I go to a Artist profile, their singles and EPs doesn't show up
  • detective889
  • Roadie
  • 1099 Views
  • 1 replies
  • 0 likes
  • 1099 Views
  • 1 replies
  • 0 likes

Spotify loading automatically

Hi: I've setted up Spotify as my default music player at Garmin Connect app instaled at Samsung J2, so Spotify loads automatically every time I use Garmin Conect or even my Garmin 820. I'm trying to revert the setup, but can't find how: Spotify remai...

  • Newbie
  • Hi:   I've setted up Spotify as my default music player at Garmin Connect app instaled at Samsung J2, so Spotify loads automatically every time I use Garmin Conect or even my Garmin 820. &nbs...
  • 504 Views
  • 0 replies
  • 0 likes
  • 504 Views
  • 0 replies
  • 0 likes