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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 857365 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 857365 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 21564 Views
  • 3 replies
  • 0 likes
  • 21564 Views
  • 3 replies
  • 0 likes

Storage use

App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple developers and address the issue as a real company wo...

  • Casual Listener
  • App is using internal storage instead of SD card. Please fix. I'm not getting paid for doing a workaround clean install whatsoever. I'm paying for a service and demand it to be fixed. Get a couple de...
  • johnnyquest71
  • Casual Listener
  • 613 Views
  • 9 replies
  • 0 likes
  • 613 Views
  • 9 replies
  • 0 likes

App crashes when i try to login

Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login.Ive tried reinstalling the app and have reset my password. The app still crashes.

  • Newbie
  • Im using the android app on my lg v20 and it crashes as soon as i enter my username and password and click login. Ive tried reinstalling the app and have reset my password. The app still crashes.
  • OptimuzKrice
  • Roadie
  • 372 Views
  • 1 replies
  • 0 likes
  • 372 Views
  • 1 replies
  • 0 likes

lost all my playlist!!! help!

I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried going to my account it says premium. Tried to recover...

  • Newbie
  • I fell asleep listening to one of my playlist. Phone dies. Woke up put it on the charger. Go to my account and every song is gone. Try to log off and log back in. Credit card info is good. I tried go...
  • OptimuzKrice
  • Roadie
  • 144 Views
  • 1 replies
  • 0 likes
  • 144 Views
  • 1 replies
  • 0 likes

Multiple offline devices registered to same phone, deletes all music

I've recently installed an SD card to my Moto X Play. After finally getting it to download my music to the SD card, I'm still having issues. Spotify frequently gives me the "no storage area found" error, which is fixed with a phone restart. However, ...

  • Newbie
  • I've recently installed an SD card to my Moto X Play. After finally getting it to download my music to the SD card, I'm still having issues. Spotify frequently gives me the "no storage area found" er...
  • acalvane92
  • Casual Listener
  • 231 Views
  • 2 replies
  • 0 likes
  • 231 Views
  • 2 replies
  • 0 likes

Spotify keeps stopping

Pls advise im paying $12 per month for this **bleep**

  • Newbie
  • Pls advise im paying $12 per month for this **bleep**
  • Robert_W
  • Community Legend
  • 231 Views
  • 1 replies
  • 0 likes
  • 231 Views
  • 1 replies
  • 0 likes

Bug - Beta & Official release. Losing offline playlists repeatedly

I'm still getting a very frustrating error that was present in the beta. I set a lot of playlists for offline listening, as I like to hike where there is very little or no cell phone reception. I keep getting an error where as soon as Spotify loses c...

  • Casual Listener
  • I'm still getting a very frustrating error that was present in the beta.     I set a lot of playlists for offline listening, as I like to hike where there is very little or no cell phon...
  • Omnomshibob
  • Casual Listener
  • 2329 Views
  • 9 replies
  • 6 likes
  • 2329 Views
  • 9 replies
  • 6 likes

Where has my Up Next gone?

I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!

  • Casual Listener
  •  I have Spotify Premium and for the past month or so I haven't been able to find Up Next on my list of song options. I'm not tech-savvy and I have no idea what to do! Somebody please help me!
  • samuraistar05
  • Casual Listener
  • 262 Views
  • 2 replies
  • 0 likes
  • 262 Views
  • 2 replies
  • 0 likes

Music undownloading itself?

Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?

  • Newbie
  • Anybody know why my songs are undownloading themselves and asking to be redownloaded randomly?
  • Tom
  • Community Legend
  • 189 Views
  • 1 replies
  • 0 likes
  • 189 Views
  • 1 replies
  • 0 likes

Music

All of my music got deleted two times, just a couple of playlists got saved, need help

  • Casual Listener
  • All of my music got deleted two times, just a couple of playlists got saved, need help
  • Tom
  • Community Legend
  • 202 Views
  • 3 replies
  • 0 likes
  • 202 Views
  • 3 replies
  • 0 likes

Música chiando ao tocar - Music Play Error

Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu consigo executar normalmente, apenas em celulares an...

  • Casual Listener
  • Olá.. Estou tendo um problema ao executar algumas músicas. Algumas músicas não reproduzem corretamente, elas ficam chiando como uma estação de tv ou rádio fora do ar.. Porém em tablet ou desktop eu c...
  • brfei
  • Newbie
  • 3151 Views
  • 6 replies
  • 3 likes
  • 3151 Views
  • 6 replies
  • 3 likes

Collaborative playlist

Hi all,is there any specific way to follow related to the ability of adding a track to a playlist owned by me ?I mean, I have a collaborative playlist and one of my follower can't add a track to it (can see and play tracks in it but can't add).Let me...

  • Casual Listener
  • Hi all, is there any specific way to follow related to the ability of adding a track to a playlist owned by me ? I mean, I have a collaborative playlist and one of my follower can't add a trac...
  • IvanL2
  • Casual Listener
  • 175 Views
  • 2 replies
  • 0 likes
  • 175 Views
  • 2 replies
  • 0 likes

local songs in playlist cant be deleted

i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete these from my phone (galaxy s7)?

  • Newbie
  • i have put 2 local song files in my playlist but decided to delete them a while ago. When i'm looking at the playlist on my phone the local songs are still there, but greyed out. how do i delete thes...
  • Joe
  • Community Legend
  • 204 Views
  • 1 replies
  • 0 likes
  • 204 Views
  • 1 replies
  • 0 likes

Can't open Genius Behind the Lyrics

I can't open the genius lyrics. The button doesn't show up

  • Newbie
  • I can't open the genius lyrics. The button doesn't show up
  • Joe
  • Community Legend
  • 682 Views
  • 1 replies
  • 1 likes
  • 682 Views
  • 1 replies
  • 1 likes

it erases all the offline music once in a while

I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldnt pay for it.A realy unsatisfied costumer

  • Casual Listener
  • I have a family acount and once in a while i lose all the offline music and naturaly i realise that when i need it. And the i dont have it. I pay for it. If it was to use the the mobile data i wouldn...
  • guilhermecos
  • Casual Listener
  • 316 Views
  • 2 replies
  • 1 likes
  • 316 Views
  • 2 replies
  • 1 likes

Superuser Contribution Chromecast Audio's don't show on Samsung Galaxy S7

Hello everyone, I'm having a strange issue. As a private smart phone i use a samsung galaxy S7. As a work phone I use a Galaxy A5. On my S7 Spotify Connect does not show my chromecast audio in the device list when I arrive at home. When running spoti...

  • Regular
  • Hello everyone,   I'm having a strange issue. As a private smart phone i use a samsung galaxy S7. As a work phone I use a Galaxy A5.    On my S7 Spotify Connect  does not show ...
  • DualDevil
  • Regular
  • 2105 Views
  • 13 replies
  • 3 likes
  • 2105 Views
  • 13 replies
  • 3 likes

Can't sync local files

Hi there, I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spotify to fix that, but in the meantime I just want to listen to my...

  • Visitor
  • Hi there,   I have a local copy of Bad Self Portraits by Lake Street Dive, because the copy on Spotify sounds terrible (major compression). Obviously, the better solution would be for Spo...
  • Joe
  • Community Legend
  • 259 Views
  • 1 replies
  • 0 likes
  • 259 Views
  • 1 replies
  • 0 likes

Previous song displayed in the car

Hi,I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2). When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous song that is displayed on the screen instead of the current one....

  • Casual Listener
  • Hi, I have the last version of Spotify on a OnePlus X with LineageOS (Nougat 7.1.2).   When I put music through bluetooth in my car (Seat Leon 2016), it is always the title of the previous so...
  • 225 Views
  • 0 replies
  • 0 likes
  • 225 Views
  • 0 replies
  • 0 likes

Android Auto: Are downloaded songs being played?

Hi there,I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in).When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded songs.Sadly on Android Auto you cannot see if a song i...

  • Regular
  • Hi there, I use Spotify on Android Auto in a Skoda Rapid (Android Auto built in). When not on wifi I listen to downloaded songs on Spotify most of the time - so in the car I want to hear downloaded...
  • 738 Views
  • 0 replies
  • 6 likes
  • android auto
    Download
    offline mode
  • 738 Views
  • 0 replies
  • 6 likes

Solved!!Superuser Contribution Downloaded songs stop playing and cause spotify to just load.

Hey,Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'm not at the song cap. The song will play like 20-40 se...

  • Casual Listener
  • Hey, Need a little help I have been having this problem for a while I had a glaxay S7 and I have upgraded to the S8 and the problem still happens. So I download my songs I have enough space and I'...
  • Ghost13
  • Casual Listener
  • 8972 Views
  • 2 replies
  • 0 likes
  • 8972 Views
  • 2 replies
  • 0 likes

Imported Songs in my Musiclist

Hey guys ive got a problem:i imported my own music list to the spotify list and somehow i cant play all songs who got imported to the Spotify playlist. I wanted to delete them but no chance, it doesnt work for me.My Question now is how i can delete t...

  • Newbie
  • Hey guys ive got a problem: i imported my own music list to the spotify list and somehow i cant play all songs who got imported to the Spotify playlist. I wanted to delete them but no chan...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes