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Android

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Forum Posts

Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

  • 985 Views
  • 0 replies
  • 4 likes

Downloaded music is being removed

Hi there, on the htc 10 and a premium member, this has happened every day for the last few days but albums that have been downloaded to my devices certain songs are just being removed for no reason and it is becoming very frustrating

  • Casual Listener
  • Hi there, on the htc 10 and a premium member, this has happened every day for the last few days but albums that have been downloaded to my devices certain songs are just being removed for no reason a...
  • Benclarke96
  • Casual Listener
  • 818 Views
  • 2 replies
  • 1 likes
  • 818 Views
  • 2 replies
  • 1 likes

Solved!! Xiaomi Redmi Note 4G Pausing whilst on Lockscreen

Hi, I have a brand new Redmi Note 4G but have a weird issue where the Spotify app pauses after 3-5 seconds once the screen goes to sleep, it works fine when the phone is unlocked. Once paused it'll take a few seconds then it'll play again but only fo...

  • Casual Listener
  • Hi,   I have a brand new Redmi Note 4G but have a weird issue where the Spotify app pauses after 3-5 seconds once the screen goes to sleep, it works fine when the phone is unlocked...
  • user-removed
  • Not applicable
  • 61594 Views
  • 9 replies
  • 0 likes
  • 61594 Views
  • 9 replies
  • 0 likes

(ANDROID AUTO) SYNC3 PROBLEM

HiiiI ll tell you my problem...Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front.Some day ago I reinstalled android auto and spotify and I tried to play by USB . and...

  • Newbie
  • Hiii I ll tell you my problem... Some time ago i buy my new car... And I ve try android auto whit my phone but when I listen spotify by USB the sound is only the front. Some day ago I reinstalled ...
  • 507 Views
  • 0 replies
  • 0 likes
  • 507 Views
  • 0 replies
  • 0 likes

Android Auto - Spotify not showing up

Has Spotify discontinued support for Android Auto (or vice versa)? It worked fine yesterday, and then today for whatever reason it wasn't available in the AA App. This is an extrememly important feature for me so I'm curious if there is any reason it...

  • Regular
  • Has Spotify discontinued support for Android Auto (or vice versa)? It worked fine yesterday, and then today for whatever reason it wasn't available in the AA App.    This is an extrememly...
  • paredamerik
  • Newbie
  • 772 Views
  • 1 replies
  • 1 likes
  • 772 Views
  • 1 replies
  • 1 likes

Solved!! Premium Won't Work.

Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email address but this isn't working either? Please help!

  • Casual Listener
  • Yesterday I began my free trial with premium and this is working fine on my laptop but not my phone and I saw that other people were told to try logging in with their username as opposed to email add...
  • Emma309
  • Casual Listener
  • 497 Views
  • 2 replies
  • 0 likes
  • 497 Views
  • 2 replies
  • 0 likes

Saved playlists keep unsaving! I currently use Spotify on an lpod and two Hudl 2.

I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go offline I can't access my music. Please can anyone o...

  • Newbie
  • I save my playlists on the SD card on the hudls and internal on the iPod. My wife doesn't really use hers so I am not saving on more than the three devices. It is extremely frustrating as when I go o...
  • 486 Views
  • 0 replies
  • 1 likes
  • 486 Views
  • 0 replies
  • 1 likes

Superuser Contribution Esta cancion no esta disponible

Desde spotify en el ordenador puedo escuchar todas las canciones, pero luego desde la aplicacion en el mobil no puedo escuchar muchas de las que tengo en la playlist, o que busco y que desde el ordenador si que podia escuchar. Desde el mobil las canc...

  • Newbie
  • Desde spotify en el ordenador puedo escuchar todas las canciones, pero luego desde la aplicacion en el mobil no puedo escuchar muchas de las que tengo en la playlist, o que busco y que desde el orden...
  • xXx_Wehrmacht69
  • Newbie
  • 5808 Views
  • 2 replies
  • 0 likes
  • 5808 Views
  • 2 replies
  • 0 likes

Partager une chanson sur facebook

Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours

  • Newbie
  • Le partage de une chanson est impossible sur Facebook avec un samsung s8+ sa bug toujours
  • 234 Views
  • 0 replies
  • 0 likes
  • 234 Views
  • 0 replies
  • 0 likes

Facebook sharing of spotify music

So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. This started as soon as I got the gs8...when I turned...

  • Newbie
  • So I got the Android gs8 downloaded my sp otify and now when I try to share something from sp otify to face book it says sorry this spotify account is already attached to another Facebook account. Th...
  • 322 Views
  • 0 replies
  • 0 likes
  • 322 Views
  • 0 replies
  • 0 likes

List recommendation not working

I spent two hours on this screen and all the artists followed didn't go into my collection. Two hours...

  • Casual Listener
  • I spent two hours on this screen and all the artists followed didn't go into my collection. Two hours...
  • ArizonaGrandAm
  • Casual Listener
  • 357 Views
  • 2 replies
  • 0 likes
  • 357 Views
  • 2 replies
  • 0 likes

My premium is not working

It works on my Mac laptop, but it doesn't work on my Samsung phone. I can download, but i cant skip the song. I tried logging in with my username, but it still not working

  • Newbie
  • It works on my Mac laptop, but it doesn't work on my Samsung phone. I can download, but i cant skip the song. I tried logging in with my username, but  it still not working
  • Joe
  • Community Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • 320 Views
  • 1 replies
  • 0 likes

Shuffle BUG?

Hey Guys! Since this morning i can't hear music 'normal' like everyone... When i want to click on i song it doesn't work... Only the fcking Shuffle Button works... What can i do? Please help!

  • Newbie
  • Hey Guys! Since this morning i can't hear music 'normal' like everyone... When i want to click on i song it doesn't work... Only the fcking Shuffle Button works... What can i do? Please help!
  • roelofschuiling
  • Casual Listener
  • 545 Views
  • 2 replies
  • 0 likes
  • 545 Views
  • 2 replies
  • 0 likes

Listening offline

I recently bought a new Samsung Galaxy 7 phone and transferred my Spotify account over to my new phone. My phone provider included 2 years of Premium Spotify which has yet to expire. During that time I was able to listen to Spotify off line. As soon ...

  • Newbie
  • I recently bought a new Samsung Galaxy 7 phone and transferred my Spotify account over to my new phone. My phone provider included 2 years of Premium Spotify which has yet to expire. During that time...
  • Joe
  • Community Legend
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

App Isn't Letting Me Go Back to Previous Tracks

Just signed up for Premium not even half an hour ago. Everything - downloading songs, picking songs I want to hear in any order, etc - works fine, but the app isn't letting me go back to previous songs. The back icon is grey and doesn't work. I've si...

  • Newbie
  • Just signed up for Premium not even half an hour ago. Everything - downloading songs, picking songs I want to hear in any order, etc - works fine, but the app isn't letting me go back to previous son...
  • Joe
  • Community Legend
  • 10425 Views
  • 1 replies
  • 1 likes
  • 10425 Views
  • 1 replies
  • 1 likes

Premium wants more premium

I'm Premium user and whenever I try to play a song or shuffle play it says "You discovered a premium feature!" Start your free Spotify Premium trial to unlock it. Unable to play song. can I get any help

  • Visitor
  • I'm Premium user and whenever I try to play a song or shuffle play it says "You discovered a premium feature!" Start your free Spotify Premium trial to unlock it. Unable to play song. can I get any h...
  • Joe
  • Community Legend
  • 294 Views
  • 1 replies
  • 0 likes
  • 294 Views
  • 1 replies
  • 0 likes

Solved!! Upload local files to Spotify?

I can do this on desktop and on iOS devices but can't find an option on the Android app. I'm on the latest version (8.4.11.1283) so am I missing something or is this not implemented in the Android version yet?

  • Gig Goer
  • I can do this on desktop and on iOS devices but can't find an option on the Android app. I'm on the latest version (8.4.11.1283) so am I missing something or is this not implemented in the Android ve...
  • clicheusername
  • Gig Goer
  • 1792 Views
  • 6 replies
  • 0 likes
  • 1792 Views
  • 6 replies
  • 0 likes

Copy playlist to new account

Need help from chat team

  • Casual Listener
  • Need help from chat team
  • Fleanobelleau34
  • Casual Listener
  • 292 Views
  • 1 replies
  • 0 likes
  • 292 Views
  • 1 replies
  • 0 likes

Se pausan las canciones a los 4 según / the songs get pause at 4 seconds

Cuando estoy reproduciendo listas, las canciones se pausan solas a los 4 segundos de comenzadas... When the song change, the new one get pause at 4 seconds after start.

  • Newbie
  • Cuando estoy reproduciendo listas, las canciones se pausan solas a los 4 segundos de comenzadas... When the song change, the new one get pause at 4 seconds after start.
  • 390 Views
  • 0 replies
  • 1 likes
  • 390 Views
  • 0 replies
  • 1 likes

All music deleted, kept playing went way over my data limit.

Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone will help.I noticed a few topics on all downloaded...

  • Casual Listener
  • Hi. Ive been using Spotify for a while now and the following has happened at least 6 times and ive had enough. I don't know how to get to costumer support so I'm gonna post here and hopefully someone...
  • Markmeima1990
  • Casual Listener
  • 373 Views
  • 3 replies
  • 0 likes
  • 373 Views
  • 3 replies
  • 0 likes