Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help for your Android mobile or tablet
PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...
Visitor
396875 Views
547 replies
35 likes
What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...
Hello, I've been using Spotify quite a while, but this month something I've never ever seen happened. I'm using spotify on my phone when I'm on my way to work or back to home. It takes about an hour. My usage pattern didn't change. This month I got s...
Hello, I've been using Spotify quite a while, but this month something I've never ever seen happened. I'm using spotify on my phone when I'm on my way to work or back to h...
557 Views
0 replies
3 likes
I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible. I am now even finding when I save albums (not downloading) t...
I am having a reoccuring issue where any albums I save and download I find tracks are missing after a period of time and i have to download again (if I am lucky to have a full lbum visible. I a...
305 Views
0 replies
0 likes
Newbie
1353 Views
6 replies
6 likes
This is my situation, I had 2 phones, let's call them A and B. On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kept my SD Card. So then I bought my cellphone B, and I inserte...
This is my situation, I had 2 phones, let's call them A and B. On my cellphone A I downloaded a bunch of music from spotify and I stored all on the SD Card, then, I sold cellphone A, but kep...
425 Views
0 replies
0 likes
I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)
I have a premium account. I'm curious where Bring me to life, Everybody's Fool and My Immortal is. Why are this tracks is not available in my country? (Poland)
Newbie
1486 Views
4 replies
0 likes
This occurs in the latest update. Issue: when rebooting the phone spotify data is lost. After rebooting my phone.#1 log into Spotify again#2 must move location of storage back to external sd card.#3 must select music to be stored for offline use agai...
This occurs in the latest update. Issue: when rebooting the phone spotify data is lost. After rebooting my phone. #1 log into Spotify again #2 must move location of storage ...
Community Legend
15585 Views
65 replies
15 likes
I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth). Today I was listening to Spotify on my PC, decided to go for a drive. I shut down the PC app but did not log off. When I got to the car it would run Spotify, se...
I am a fairly new subscriber to the Premium plan and enjoy Spotify in my car (bluetooth). Today I was listening to Spotify on my PC, decided to go for a drive. I shut down the PC app but ...
Roadie
937 Views
4 replies
0 likes
I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.
I have spotify premium but I just got a new phone and it now I can't use any of my premium perks. It even gives me the option to go premium but I already am. This is extremely frustrating.
308 Views
0 replies
0 likes
I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the app. Nothing seems to work. This would be really help...
I've recently updated Spotify on my Huawei P9 lite, I've a 32GB micro SD installed on my phone. I've tried clearing all the local app data on my phone - restarting the phone - and reinstalling the ap...
Community Legend
1515 Views
3 replies
0 likes
Hola, vengo teniendo este problema hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo;Descargo mis playlist/albums en la memoria SD y todo funciona a la perfeccion , por unas...
Hola, vengo teniendo este problema hace unos dias, pense que era la memoria SD externa, por lo cual compre una nueva y para mi sorpresa el error sigue ocurriendo; Descargo mis playlist/albums ...
Newbie
3591 Views
3 replies
4 likes
Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / static / squelching noise). It was really annoying. I...
Today I was getting brief bursts of noise every minute or so during playback. This seemed to resemble several other complaints I see in old forum posts here (loud split-second bursts of scraping / st...
356 Views
0 replies
0 likes
Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout changed and that when I went to my profile, it says...
Alright so I listen to spotify on my Android when I'm going to my classes or whatever. When classes ended in late August, I stopped going on by when I got back on it today, I noticed that the layout ...
218 Views
0 replies
0 likes
Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I somehow find out what song that was? I cant look a...
Hey, at my lunchbreak I heard a random song from the radio I guess. Im not sure because I wanted to listen to my mix of the week but i could Thump Up the song so i guess it was in the Radio. So can I...
Regular
687 Views
5 replies
0 likes
I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌
I'm trying to download some playlists. It's telling me go to settings to download using cellular. I can't figure it out. Please help an old music lover. ✌
535 Views
0 replies
0 likes
Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks
Please let me subscribe for 1 year or more because when the period is end I encounter with difficulties to renew,in addition i will enjoy more the spptify which I love. Thanks
Casual Listener
455 Views
2 replies
0 likes
Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica
Me robaron mi cuenta osea otro dispositivo y no me deja escuchar mi musica
632 Views
0 replies
1 likes
Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an inconvience. Apple car play auto starts but android auto does not. N...
Is there an option somewhere to have spotify auto start playing when it connects to android auto? I have to always push play after I connect my phone. Minor inconvience but still an incon...
669 Views
0 replies
1 likes
Hi,We use spotify to play music in the car, but since the last update the sound is awefull.It playes very quiet and the sound is not as good as before (bass, ...)I play it with an aux-cable, my husband uses bluetooth, but in both cases it's the same....
Hi, We use spotify to play music in the car, but since the last update the sound is awefull. It playes very quiet and the sound is not as good as before (bass, ...) I play it with an aux-cable, my...
341 Views
0 replies
0 likes
I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?
I'm premium but my unlimited skips aren't working and i can't turn off shuffle, what do I do?
Newbie
768 Views
2 replies
0 likes
I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it cannot be downloaded. I have tried both on wifi and us...
I am a premium user and would like to download my personal playlists to listen offline. I hit the download when I go into the playlist and nothing happens. I do not receive any messages saying it can...
Community Legend
499 Views
2 replies
0 likes
