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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • AFCM6456
  • Casual Listener
  • 38761 Views
  • 65 replies
  • 25 likes
  • 38761 Views
  • 65 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 875748 Views
  • 11 replies
  • 51 likes
  • Android
    Guide
    Troubleshooting
  • 875748 Views
  • 11 replies
  • 51 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • shahn321
  • Casual Listener
  • 25959 Views
  • 4 replies
  • 0 likes
  • 25959 Views
  • 4 replies
  • 0 likes

Spotify App Wont Play/Sync My Local Files From Laptop

I got Spotify Premium about two months ago and it has been working perfectly! The only problem is that ever since today, my downloaded local files wont play (only about 3 work, the rest are not downloaded apparently.) I've tried redownloading them, d...

  • Visitor
  • I got Spotify Premium about two months ago and it has been working perfectly! The only problem is that ever since today, my downloaded local files wont play (only about 3 work, the rest are not ...
  • Joe
  • Community Legend
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Por que no puedo seleccionar canciones wn mi cwlular pero en mi tablet si

No puedo seleccionar canciones en mi celular pero lo intento en mi tablet y si puedo, esto pasa desde que acabo mi periodo premium ya que antes si podia en ambos aparatos, alguien me podria explicar por que pasa y como solucionarlo?

  • Newbie
  • No puedo seleccionar canciones en mi celular pero lo intento en mi tablet y si puedo, esto pasa desde que acabo mi periodo premium ya que antes si podia en ambos aparatos, alguien me podria explicar ...
  • Helen1977
  • Newbie
  • 8491 Views
  • 2 replies
  • 0 likes
  • 8491 Views
  • 2 replies
  • 0 likes

Clear Library

I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another way of doing this besides removing them one by one? O...

  • Casual Listener
  • I am trying to find a way to wipe out my entire "all saved songs" library. I have already deleted the cache, so they're no longer downloaded, but they still appear in the library. Is there another wa...
  • craneman511
  • Casual Listener
  • 30323 Views
  • 4 replies
  • 0 likes
  • 30323 Views
  • 4 replies
  • 0 likes

Problems with storage - spotify takes up far too much data (Swedish transcript with sony support)

My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says that only 50mb is taken on the internal storage by spot...

  • Gig Goer
  • My Sony Xperia Z3 said that the internal storage was full (is around 12gb). It said also that spotify took up 25gb storage. Have a 128gb sd-card with 70gb free. If I look at the app info it says...
  • flunknewstead
  • Gig Goer
  • 2582 Views
  • 2 replies
  • 1 likes
  • Android App
  • 2582 Views
  • 2 replies
  • 1 likes

Problems deleting songs from my favorite songs

Hello,I imported some songs from my phone to my favorite songs and now they got deleted. The problem is that the songs are still in my favorite list but I can't delete it from there because the file doesn't exist any more and I don't know how to get ...

  • Newbie
  • Hello, I imported some songs from my phone to my favorite songs and now they got deleted. The problem is that the songs are still in my favorite list but I can't delete it from there because the fil...
  • 227 Views
  • 0 replies
  • 0 likes
  • 227 Views
  • 0 replies
  • 0 likes

Text messages delayed on phone

I've searched and searched and cant find anything related to my issue. My previous phone (LG G5) was having bad issues with texts dissapearing or being delayed. I got so fed up with it, i upgraded to an LG G6. Now im getting the same text messages is...

  • Visitor
  • I've searched and searched and cant find anything related to my issue.   My previous phone (LG G5) was having bad issues with texts dissapearing or being delayed.  I got so fed up with it...
  • 380 Views
  • 0 replies
  • 0 likes
  • 380 Views
  • 0 replies
  • 0 likes

Solved!! Disappeared Downloads

Good evening! I need your help with one thing. Every time I download músic on spotify, on my android device, they simply desappear. I just don't know what to do anymore, please, help me!

  • Newbie
  • Good evening!   I need your help with one thing. Every time I download músic on spotify, on my android device, they simply desappear. I just don't know what to do anymore, please, help me! 😕
  • hotnspicyyyyyy
  • Roadie
  • 727 Views
  • 1 replies
  • 0 likes
  • 727 Views
  • 1 replies
  • 0 likes

Spotify Connect Not working with echo dot when connected via mobile hotspot

I have an echo dot on my car, it is connected with the internet via mobile hotspot from my android Device. I can't control the music on echo dot via Spotify app on the android Device that is serving the hotspot. "Available devices" isn't shown in Spo...

  • Newbie
  • I have an echo dot on my car, it is connected with the internet via mobile hotspot from my android Device. I can't control the music on echo dot via Spotify app on the android Device that is serving ...
  • 1120 Views
  • 0 replies
  • 0 likes
  • available devices
    Car
    Echo Dot
    hotspot
    Mobile
  • 1120 Views
  • 0 replies
  • 0 likes

Solved!! Won't play on mobile, but only on desktop

Username– fi*********@gmail.comOr 1216415695I tried about everything I could between uninstalling and re installing the app. Updating payment options.. Etc. It says I have a premium subscription, but yet won't play any mobile songs. Very frustrated h...

  • Newbie
  • Username– fi*********@gmail.com Or 1216415695 I tried about everything I could between uninstalling and re installing the app. Updating payment options.. Etc. It says I have a premium subscriptio...
  • user-removed
  • Not applicable
  • 23582 Views
  • 12 replies
  • 1 likes
  • 23582 Views
  • 12 replies
  • 1 likes

Solved!! Spotify app crashing

If i run spotify on background it always crash in like 1 min ,tryed reinstall app,factory reset phone and tryed to change the battery settings from app all not helped

  • Casual Listener
  • If i run spotify on background it always crash in like 1 min ,tryed reinstall app,factory reset phone and tryed to change the battery settings from app all not helped 😞
  • Stein89
  • Casual Listener
  • 458 Views
  • 2 replies
  • 0 likes
  • 458 Views
  • 2 replies
  • 0 likes

Removing offline music doesn't clear space

How can I free up space to continue saving offline songs to SD card? When I delete a cartain song, it does not save another on the queu. Thanks

  • Newbie
  • How can I free up space to continue saving offline songs to SD card? When I delete a cartain song, it does not save another on the queu. Thanks
  • Joe
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Google Now to play playlist?

Hi, I am new to android and am trying to figure out all of the functionality with respect to the apps I've been using. I see Google Now has integration with spotify, but is there a command that will allow me to play a playlsit I've created in Spotify...

  • Newbie
  • Hi, I am new to android and am trying to figure out all of the functionality with respect to the apps I've been using. I see Google Now has integration with spotify, but is there a command that will ...
  • user-removed
  • Not applicable
  • 683 Views
  • 1 replies
  • 0 likes
  • Google Now
    voice
  • 683 Views
  • 1 replies
  • 0 likes

download music

I can't download music, but I have Spotify Premium

  • Newbie
  • I can't download music, but I have Spotify Premium
  • Joe
  • Community Legend
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Unable to play music

My spotify just doesn't work. When i press play nothing happens. Anyone knows why?I don't have premium

  • Casual Listener
  • My spotify just doesn't work. When i press play nothing happens. Anyone knows why? I don't have premium
  • Joe
  • Community Legend
  • 313 Views
  • 3 replies
  • 0 likes
  • 313 Views
  • 3 replies
  • 0 likes

preguntas

Tengo varias preguntas. Las enumerare.1.cuanto pesa cada cancion que descargo de por ej:4 minutos en calidad normal.2.si la descargo donde se almacena? En la memoria externa o en la del telefono.3.si desinstalo spotify (por error) las playlist que te...

  • Newbie
  • Tengo varias preguntas. Las enumerare. 1.cuanto pesa cada cancion que descargo de por ej:4 minutos en calidad normal. 2.si la descargo donde se almacena? En la memoria externa o en la del telefono....
  • oscarin45o
  • Newbie
  • 1006 Views
  • 1 replies
  • 1 likes
  • 1006 Views
  • 1 replies
  • 1 likes

Chromecast Audio - gap between linked tracks

Hi,I just listened to Pink Floyd - The Wall, in which several tracks are linked together without silence, just as a live album.Chromecast Audio puts some gap (silence) between those tracks, and its not good for the listener.It does not happen if I li...

  • Visitor
  • Hi, I just listened to Pink Floyd - The Wall, in which several tracks are linked together without silence, just as a live album. Chromecast Audio puts some gap (silence) between those tracks, and i...
  • Joe
  • Community Legend
  • 1195 Views
  • 1 replies
  • 2 likes
  • 1195 Views
  • 1 replies
  • 2 likes

Solved!! Is there a way of only viewing offline content (songs, albums, playlists) in android?

Even if I change to offline mode, all albums and palylists are shown, even the ones that are not downloaded. In other words, there isn't an easy way of getting a clear picture of what I have downloaded in my phone. Or is there? Many thanks,

  • Casual Listener
  • Even if I change to offline mode, all albums and palylists are shown, even the ones that are not downloaded.   In other words, there isn't an easy way of getting a clear picture of what I have...
  • Joe
  • Community Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • 312 Views
  • 1 replies
  • 0 likes

Playlists button missing on Android mobile device after making new account and logging in

Hey, my playlists button is missing on my Android mobile device after making new account and logging in. The button at the bottom right of the screen that lets me view all my playlists is what i'm talking about. Right now I only have my mixes, home a...

Screenshot_2017-07-08-20-11-08[1].png
  • Visitor
  • Hey, my playlists button is missing on my Android mobile device after making new account and logging in.   The button at the bottom right of the screen that lets me view all my playlists is wh...
  • spoonman17
  • Newbie
  • 792 Views
  • 8 replies
  • 0 likes
  • 792 Views
  • 8 replies
  • 0 likes

Spotify auto-deletes my playlists

So, i found a post about this and solutions didnt work, then i hit the reply buttom but nothing happens and thats why I'm creating a new postBasically, ive been premium for the last couple weeks and am sick of it.. In just such phew days, Spotify has...

  • Casual Listener
  • So, i found a post about this and solutions didnt work, then i hit the reply buttom but nothing happens and thats why I'm creating a new post Basically, ive been premium for the last couple weeks ...
  • Joe
  • Community Legend
  • 263 Views
  • 2 replies
  • 0 likes
  • 263 Views
  • 2 replies
  • 0 likes