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Android Alpha & Beta Programs

What are the Spotify Alpha and Beta programs? By signing up as an Alpha or Beta tester of the Spotify app, you will get early versions of our new releases before we roll them out to everyone else. This is an invaluable help for us, as it allows us to...

Spotify

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7 likes

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Equalizer not showing up on new phone

I use to have a Samsung phone and I switched to LG. On the Sansung I had the option to an equalizer where as the LG I don't have that option.

Newbie

I use to have a Samsung phone and I switched to LG. On the Sansung I had the option to an equalizer where as the LG I don't have that option. 

Joe

Community Legend

672 Views

1 replies

0 likes

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Volume steps too big

Hy everybodyi often listen Spotify with my Denon Heos System. Unfortunately are the Step Sizes too big. If the music is too quite you press @ the phone one step louder, its already too loud.Please make smaller steps...

Newbie

Hy everybody i often listen Spotify with my Denon Heos System. Unfortunately are the Step Sizes too big. If the music is too quite you press @ the phone one step louder, its already too loud. Ple...

1769 Views

0 replies

26 likes

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Back music not working by earphone button in Motorola Moto Maxx cellphone

Hi! I don't know it this option in Spotify because it's never worked for me. But a friend mine show me the option working perfectly, and it's very helpful, but don't work in my cellphone.Somebody help me?

Casual Listener

Hi! I don't know it this option in Spotify because it's never worked for me. But a friend mine show me the option working perfectly, and it's very helpful, but don't work in my cellphone. Somebody h...

marcoos_nike

Casual Listener

737 Views

2 replies

0 likes

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Spotify Connect does not work @denon avr-x1200w

After last update of Spotify app on my Samsung S6 it loses connection after a feew seconds upp to 10 minutes and having trouble to reconnect to my reciver Denon AVR-X1200W.Restart both reciver router and mobile to get it going again.

Newbie

After last update of Spotify app on my Samsung S6 it loses connection after a feew seconds upp to 10 minutes and having trouble to reconnect to my reciver Denon AVR-X1200W. Restart both reciver rout...

499 Views

0 replies

0 likes

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Solved!! Local Files won't download on my Samsung s8

I've done everything I'm supposed to do, but it just says waiting for download (when the local file is alone in its own playlist) and it just won't download when it's in my other playlist with over 1000 songs. I'm on the same network ive reinstalled ...

Casual Listener

I've done everything I'm supposed to do, but it just says waiting for download (when the local file is alone in its own playlist) and it just won't download when it's in my other playlist with over 1...

Foeland

Casual Listener

2133 Views

2 replies

0 likes

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Downloaded songs disappeared after automatic logout in Cuba. Songs are still taking up storage.

So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged out and cannot connect because there is no Internet.S...

Casual Listener

So I'm on my third day out of 29 in Cuba. This morning I woke up and wanted to play some of my music I've downloaded on Spotify. It's about 10GBs of music. When I try to go into Spotify I'm logged ou...

frederii

Casual Listener

1922 Views

2 replies

0 likes

Android
cuba
oneplus 2
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Solved!!Superuser Contribution Mixtape

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone?Thx

Casual Listener

Hello I accidentally blocked a song in one of my mixtapes. How can I make it undone? Thx

user-removed

Not applicable

497 Views

1 replies

0 likes

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Spotify not recognizing offline songs

Hi, I'm having an issue where I download songs (in extreme quality) to be heard offline and then all of a sudden some day they all "disappear". When I look at where to store the songs it shows like the space in the sd card is actually being used so t...

Regular

Hi,   I'm having an issue where I download songs (in extreme quality)  to be heard offline and then all of a sudden some day they all "disappear". When I look at where to store the songs ...

eduardo0

Regular

1474 Views

2 replies

1 likes

Android
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Import local files

Hi, everyone.I'm having some troubles to import songs of my cellphone to listen on Spotify.In my app there isn't the option to import the local files and I don't know what to do.I tried to update many times the app, and, even doing this, I can't have...

Newbie

Hi, everyone. I'm having some troubles to import songs of my cellphone to listen on Spotify. In my app there isn't the option to import the local files and I don't know what to do. I tried to upda...

Joe

Community Legend

429 Views

1 replies

0 likes

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Sena support?

I just got a Sena 10S for my Motorcycle Helmet, but I can't play music from spotify through it. I'm using a Google Pixel XL currently running 7.1.2. Any ideas?

Newbie

I just got a Sena 10S for my Motorcycle Helmet, but I can't play music from spotify through it.   I'm using a Google Pixel XL currently running 7.1.2.   Any ideas?

873 Views

0 replies

0 likes

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Songs missing and out of order when playing album in Android Auto

Here's my setup: Google Pixel XL running latest Android update, latest Spotify app, and using Android Auto in a new 2017 Honda Civic. My issue: when playing a downloaded album in Spotify on my phone, all tracks appear and the songs play in order. How...

Casual Listener

Here's my setup: Google Pixel XL running latest Android update, latest Spotify app, and using Android Auto in a new 2017 Honda Civic.   My issue: when playing a downloaded album in Spotify on ...

Joe

Community Legend

1338 Views

5 replies

0 likes

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Spotify don't read sd card

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

Casual Listener

My Spotify app does not read my sd card so i am not able to Save my music on It. I have tried to unistall the app but nothing has changed...what Can i do? (I have a premium account)

henkjan-spot

Casual Listener

994 Views

8 replies

0 likes

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chromecast group audio

Hi,I use chromecast group audio. It's perfect with Google music, SoundCloud...On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract...Plz, help us. It make too long time...Nicolas

Newbie

Hi, I use chromecast group audio. It's perfect with Google music, SoundCloud... On spotify, it's horrible: too many time to connect (if it's possible...), can't pass the tract... Plz, help us....

214 Views

0 replies

0 likes

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"Loading..." infinity

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it.Same problem on Windows10

Casual Listener

In my playlist, i've got a playlist with "caricamento in corso...". If I open it, nothing happens. I can't to delete it. Same problem on Windows10

281 Views

0 replies

0 likes

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Low performing solved by removing local data

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was solved when I removed the 6 gigas of music I had in ...

Casual Listener

Spotify was a total mess in my phone. It took ages to start up and the search machine was really slow (I am talking about 10mins to be capable to listen to any music when starting). The problem was s...

336 Views

0 replies

0 likes

Android
Search
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Solved!! "Go online to download" Except, I have.

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I've downloaded what I want. I go to play a song on my...

Casual Listener

My Samsung S5 tells me Spotify is in Offline mode. It tells me to go online to download. I have done this. On my desktop, everything is happily green and there's nice green arrows indicating that I'v...

rowrowrowyerboa

Casual Listener

4956 Views

2 replies

0 likes

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HOW DO I SAVE ALL SONGS IN AN ALBUM AT ONCE?

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs? If not, you guys should implement it because it's boring and slow to save them one by on...

Visitor

Hi, is there any posibility for saving in My songs all the songs from an Album instead of having to save them one by one in order for them to appear in My songs?   If not, you guys should impl...

user-removed

Not applicable

1196 Views

2 replies

0 likes

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Where is the Menu button?

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it.Supposedly it's in the top left but I haven't found it... if someone could help me that'd be great!

Casual Listener

Hi, I know it sounds silly but I can not find the menu button, I turned the screen brightness right up to help me locate it but couldn't find it. Supposedly it's in the top left but I haven't found ...

lissyangel19

Casual Listener

16528 Views

2 replies

2 likes

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Music data wont delete

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninstalled the app and re downloaded it, but every time ...

Newbie

I've been trying to delete all my saved albums from my spotify profile so I can start brand new. I've used the "delete cache" method, deleted all the storage from my phone itself and have even uninst...

Joe

Community Legend

379 Views

1 replies

0 likes

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Suggested Songs keep playing

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, non-stop. Even for Spotify free, this is excessive. I...

Visitor

I am on Spotify for Android. I am halfway through a 101-song long playlist by a single artist, when suddenly, Spotify decides that my taste in music is bad and starts playing ONLY suggested songs, no...

363 Views

0 replies

0 likes

  • 363 Views
  • 0 replies
  • 0 likes