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[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 850227 Views
  • 11 replies
  • 49 likes
  • Android
    Guide
    Troubleshooting
  • 850227 Views
  • 11 replies
  • 49 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Moderator
  • 16785 Views
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  • 16785 Views
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I thought i had canceled my premium account but i am still being charged

I talked to a representative and she was able to verify that my premium account was no longer activated as on January of this year but I was just charged yesterday?

  • Newbie
  • I talked to a representative and she was able to verify that my premium account was no longer activated as on January of this year but I was just charged yesterday?
  • Joe
  • Community Legend
  • 191 Views
  • 1 replies
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  • 191 Views
  • 1 replies
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Solved!! Widget Becomes Inactive on Android After Closing App

Is this the correct behavior? If I restart my LG G5, the Spotify widget will be active without the app being open. After opening and closing the app, the widget becomes inactive. Slacker keeps their widget active all the time, even after shutting dow...

  • Regular
  • Is this the correct behavior?  If I restart my LG G5, the Spotify widget will be active without the app being open.  After opening and closing the app, the widget becomes inactive.   ...
  • Joe
  • Community Legend
  • 2078 Views
  • 3 replies
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  • 2078 Views
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Android app

Hey, I have some issues with the Spotify app on my android device. I have deleted and redownload the app many times and cleared the data information. What happen is when I tap to run the app the screen turns black and goes back to the main home scree...

  • Newbie
  • Hey, I have some issues with the Spotify app on my android device. I have deleted and redownload the app many times and cleared the data information. What happen is when I tap to run the app the scre...
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  • 104 Views
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Cant find storage options

Ever since the new update I haven't been able to find the storage option to store music on my SD card

  • Newbie
  • Ever since the new update I haven't been able to find the storage option to store music on my SD card
  • saintfrancais
  • Newbie
  • 132 Views
  • 1 replies
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  • 132 Views
  • 1 replies
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Superuser Contribution No puedo formar parte de mi Spotify premium plan familiar.

Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.

  • Newbie
  • Tengo problemas al poner la dirección de el plan familiar, no se qué hacer llevo desde ayer intentando solucionar y no puedo.
  • ZullyB
  • Roadie
  • 204 Views
  • 1 replies
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  • 204 Views
  • 1 replies
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Superuser Contribution Playlists keeps re-downloading after a phone restart..

Hi.This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i have to re-download every playlist again and again... I...

  • Newbie
  • Hi. This problem has been bugging me the last time nowadays. I'm using offline-mode for this phone which is for the car. The problem is my playlist get "UN-Synced" everytime my phone reboots so i ha...
  • ZullyB
  • Roadie
  • 269 Views
  • 1 replies
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  • 269 Views
  • 1 replies
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Continuous / Autoplay only? How do I play one song at a time?

So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song.When in the "Search" tab, locating the desired song u...

  • Casual Listener
  • So I use the Spotify app on a daily basis from my phone, and a certain issue has come to m attention that seems like a major design flaw: there is no way that I can see to play one individual song. ...
  • spaghett1
  • Casual Listener
  • 1589 Views
  • 2 replies
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  • 1589 Views
  • 2 replies
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Superuser Contribution Some downloads are randomly deleted

So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time and i have to use data traffic to listen to my music...

  • Newbie
  • So, i have my downloads and all but then, at an apparently random moment some downloads get deleted and i just have to download them again. It pisses me off cause I don't have internet all the time a...
  • ZullyB
  • Roadie
  • 143 Views
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  • 143 Views
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Superuser Contribution Fallas en la última actualización !!!

Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!

  • Newbie
  • Luego de actualizar a la última versión me llevo una sorpresa muy grande al ver que la música que habia descargado ya no esta descargada !! Ayuda!!
  • ZullyB
  • Roadie
  • 243 Views
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  • 243 Views
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Solved!! Basic options no longer work

Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer work.While the options pop up, once I click on one of...

  • Casual Listener
  • Hello, since the latest Spotify update, which was about a day ago I believe, basic things like changing the name of my playlists, sharing, deleting from the playlist and add to "up next" no longer wo...
  • Will_Gortoa
  • Newbie
  • 406 Views
  • 5 replies
  • 1 likes
  • 406 Views
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Central storage location to use

Hey Everybody,I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play our music across our devices. Example I have my lapto...

  • Regular
  • Hey Everybody, I have an issue/ idea? I was wondering how or if it can be done when you download your music to your phone or laptop/desktop that we have acentral storage location to be able to play ...
  • Joe
  • Community Legend
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Musicas e Albums não estão disponiveis.

No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o suporte e nada .Alguém conseguiu resolver o Problema ?...

  • Newbie
  • No Android e no Computador (Musicas e Albums não estão disponiveis. Se estiver A Musica No computador Pode importa-lo) Acontece isso direto , Já Reinstalei e Instalei .Apaguei Cache e contactei o sup...
  • 216 Views
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  • Musicas e Albums não estão disponiveis.
  • 216 Views
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Solved!! Cannot search artist "oops something went wrong"

Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong". I searched into the options, emptied the cache, r...

  • Casual Listener
  • Hi! I have Spotify with a premium subscription. Since some time the Search feature doesn't work any more.. whatever name i enter Spotify doesn't show any answer and writes "oops something went wrong"...
  • Nico
  • Community Legend
  • 7169 Views
  • 3 replies
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  • 7169 Views
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New Google Account now can't download Playlist anymore. They say I've Spotify Playlists offlinebut..

I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using the same smartphone since years. But had trouble wit...

  • Newbie
  • I've just Playlist offline at my smartphone. But I've to do a new Google account and now I'm not allowed to get my Playlist offline because they say it's already offline at 3 devices. But I'm using t...
  • Joe
  • Community Legend
  • 198 Views
  • 1 replies
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  • 198 Views
  • 1 replies
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I don´t have the Storage option

I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more) and deleted cache but it´s the same. My SD card has a 58.21 GB capacity and my internal storage has only 11.57 GB (...

  • Visitor
  • I´ve tried to move my music to the SD card but I don´t even have the option for storage. I´ve uninstalled it several times (3 or more)  and deleted cache but it´s the same. My SD card has a 58.2...
  • Joe
  • Community Legend
  • 317 Views
  • 4 replies
  • 0 likes
  • 317 Views
  • 4 replies
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Volume levels changing throughout songs on Android

Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is. I am having an issue with the volume levels in Spotify on my Sony Xperia Z5 Premium running Android 7.0. I had an Android syst...

  • Casual Listener
  • Hey guys. First of all I'm sorry for the long winded explanation but I'm going to try and explain fully what my problem is.   I am having an issue with the volume levels in Spotify on my Sony ...
  • simonds1
  • Casual Listener
  • 1222 Views
  • 2 replies
  • 0 likes
  • 1222 Views
  • 2 replies
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Why does spotify continually reconnect to my old iphone?

I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices.When I'm listening on my new android phone it constantly tries to switch back to iPhone.Why?????? I'm in a rage spiral - please help!

  • Casual Listener
  • I have signed out of all accounts, and manually disconnected my two old iPhones that were listed under devices. When I'm listening on my new android phone it constantly tries to switch back to iPhon...
  • 96 Views
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  • 96 Views
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Move Spotify APP to SD card?

Hi all, I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am saving data to SD, but the "move to SD card" button in Apps se...

  • Roadie
  • Hi all,   I've read in another thread that apparently the 30 second startup can be relieved by moving the Spotify APP itself to SD card. But my phone does not give me this possibility. I am sa...
  • Joe
  • Community Legend
  • 319 Views
  • 2 replies
  • 0 likes
  • 319 Views
  • 2 replies
  • 0 likes

Offline device count after update

My offline music keeps getting removed after spotify updates. It happened randomly before, but recently it was specific to the update. I noticed that the "allowed offline device" was filled with my android phone at a week apart or so (perfectly match...

  • Casual Listener
  • ...his issue seems close to this other one https://community.spotify.com/t5/forums/v3_1/forumtopicpage/board-id/spotifyandroid/page/1/thread-id/59595, I don't think it's the same.
  • Ibonsall14
  • Gig Goer
  • 492 Views
  • 3 replies
  • 0 likes
  • Android
    bug report
    Offline Devices
  • 492 Views
  • 3 replies
  • 0 likes