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Solved!! Clear the queue

Plan : PremiumCountry : FranceDevice : Samsung XCover 5Operating System : Android 13Version : Spotify 8.8.96.364 My Question or IssueHello, For 2 weeks, i often have trouble with the songs queue. Playlist is added twice in the queue, or songs from th...

Newbie

Biddily

Visitor

118799 Views

27 replies

4 likes

  • 118799 Views
  • 27 replies
  • 4 likes

Solved!! Spotify starts playing automatically when a bluetooth device is connected and phone makes a sound

PlanPremiumCountryNorwayDeviceSamsung S9Operating SystemAndroid 11 My Question or IssueWhenever a bluetooth device is connected to my phone, Spotify automatically starts playing the last song it was paused on if my phone makes any "noise". If I recie...

Casual Listener

cohendylan1

Gig Goer

239669 Views

153 replies

11 likes

Android
autoplay
bluetooth
  • 239669 Views
  • 153 replies
  • 11 likes

Solved!! Spotify controls no longer showing on lock screen

On my lock screen, the Spotify controls no longer appear as a permanent notification while music is playing. They are still present when I expand the notification bar on an unlocked phone, however.I have tried closing and reopening the app, logging o...

Casual Listener

Fsanchez101

Visitor

600531 Views

79 replies

3 likes

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  • 79 replies
  • 3 likes

Solved!! All playlists are empty and I can't play songs

PlanFreeDeviceXiaomi Lite 12 Operating SystemXiaomi HyperOS My Question or IssueI logged into my account and saw that I can't play a single song and absolutely all playlists are empty. I don't know what this could be connected with. Moreover, this pr...

Newbie

SomeoneWhoWantToHelp

Newbie

492973 Views

581 replies

42 likes

Account
Free
  • 492973 Views
  • 581 replies
  • 42 likes

Spotify Install "High Risk"

In the last few minutes I went to Google Play to install Spotify on my Android tablet. Norton Mobile Security flagged Spotify as "HIgh Risk". It appears to demand acces to just about everything. Given the amount of posts here regarding security issue...

Roadie

In the last few minutes I went to Google Play to install Spotify on my Android tablet.   Norton Mobile Security flagged Spotify as "HIgh Risk". It appears to demand acces to just about every...

transcoder

Casual Listener

3475 Views

5 replies

0 likes

Security
  • 3475 Views
  • 5 replies
  • 0 likes

No button to skip ads sometimes

About 2/3 of the time, when Spotify tells me to click here to get 30 minutes of ad-free music, there is no button to click (see attachment). I've tried touching everything on that screen and nothing works. Sometimes it's there, but most of the time, ...

Casual Listener

About 2/3 of the time, when Spotify tells me to click here to get 30 minutes of ad-free music, there is no button to click (see attachment). I've tried touching everything on that screen and nothing ...

JannieAngel

Casual Listener

2058 Views

2 replies

4 likes

  • 2058 Views
  • 2 replies
  • 4 likes

Pago premium y tengo free

Tengo cuenta premium y ayer me di cuenta que tengo la versión de prueba no puedo escuchar nada de mis playlist ya lo desistanle y nada sigue igual y los de spotify no tienen un numero o un correo para contacto sin mencionar que me hicieron doble carg...

Newbie

Tengo cuenta premium y ayer me di cuenta que tengo la versión de prueba no puedo escuchar nada de mis playlist ya lo desistanle y nada sigue igual y los de spotify no tienen un numero o un correo par...

Claudiasola07

Newbie

1209 Views

5 replies

1 likes

Premium
  • 1209 Views
  • 5 replies
  • 1 likes

Gaston gomez

Ayer compramos spotify premium, a mi familia le anda pero yo sigo sin tener premium, puedo descargar y escuchar sin conexion, pero no puedo adelantar canciones ni cambiarlas. ¿que sucede? ¿Acaso no tengo spotify premium?

Newbie

Ayer compramos spotify premium, a mi familia le anda pero yo sigo sin tener premium, puedo descargar y escuchar sin conexion, pero no puedo adelantar canciones ni cambiarlas. ¿que sucede? ¿Acaso no t...

431 Views

0 replies

0 likes

  • 431 Views
  • 0 replies
  • 0 likes

Keep getting logged out and cannot log back in because my account is offline?

Super annoying bug where I open the android app and I'm logged out for no reason. When I try to log back in I get an error saying I need to go online. So it's impossible to log in. Only way I can get around this is by uninstalling and reinstalling th...

Casual Listener

Super annoying bug where I open the android app and I'm logged out for no reason. When I try to log back in I get an error saying I need to go online. So it's impossible to log in. Only way I can get...

381 Views

0 replies

0 likes

  • 381 Views
  • 0 replies
  • 0 likes

Paguei o Spotify e não estou conseguindo reproduzir sem ser aleatório nem voltar a música

Após pagar o Spotify pelo cartão não consigo voltar a música nem reproduzir com se fosse Premium e sempre está aparecendo pra eu assinar novamente

Newbie

Após pagar o Spotify pelo cartão não consigo voltar a música nem reproduzir com se fosse Premium e sempre está aparecendo pra eu assinar novamente

MarMigs

Casual Listener

451 Views

1 replies

0 likes

  • 451 Views
  • 1 replies
  • 0 likes

"Watch Now" button not showing

The ad comes on to "Click Watch Now" for 30 minutes commercial free. I would love to watch a video in exchange for 30 minutes commercial free. However, the old "Watch Now" button has disappeared. I've tried closing and restarting the app, same proble...

Newbie

The ad comes on to "Click Watch Now" for 30 minutes commercial free. I would love to watch a video in exchange for 30 minutes commercial free. However, the old "Watch Now" button has disappeared. I'v...

somefloating

Casual Listener

1111 Views

2 replies

0 likes

  • 1111 Views
  • 2 replies
  • 0 likes

Spotify in the car

I have a car with Bluetooth.When I get in to drive everything happens automatically, except Spotify.This is so **bleep**ing annoying that I have actually downloaded songs on Google play music just so I don't have to stop to open Spotify to get music....

Newbie

I have a car with Bluetooth. When I get in to drive everything happens automatically, except Spotify. This is so **bleep**ing annoying that I have actually downloaded songs on Google play music jus...

394 Views

0 replies

0 likes

  • 394 Views
  • 0 replies
  • 0 likes

Logs me out and I lose downloaded data

I have a pixi android phone and downloaded Spotify. I have downloaded mt play list onto sad card in phone. When I close the app it logs me out And when I go back in all the data has gone so need to download again. I have checked and this is one of tw...

Newbie

I have a pixi android phone and downloaded Spotify. I have downloaded mt play list onto sad card in phone. When I close the app it logs me out And when I go back in all the data has gone so need to d...

377 Views

0 replies

0 likes

  • 377 Views
  • 0 replies
  • 0 likes

Cambio en la apariencia (interfaz) en el Chromecast TV

Sucede que acabo de darme cuenta de que la apariencia cuando trasmito música desde mi Spotify Android al Chromecast (1) TV es diferente a como lo he visto antes. Y no me gusta cómo se ve ahora, se ve horrible, me gustaba la otra interfaz. Quisiera sa...

Casual Listener

Sucede que acabo de darme cuenta de que la apariencia cuando trasmito música desde mi Spotify Android al Chromecast (1) TV es diferente a como lo he visto antes. Y no me gusta cómo se ve ahora, se ve...

1147 Views

0 replies

0 likes

  • 1147 Views
  • 0 replies
  • 0 likes

Selecionar tempo da música

Tenho o premium em dia. Eu consigo baixar as musicas, escolhe-las e tudo mais, mas quando começo uma música não consigo mudar a parte dela, como no básico.

Newbie

Tenho o premium em dia. Eu consigo baixar as musicas, escolhe-las e tudo mais, mas quando começo uma música não consigo mudar a parte dela, como no básico.

800 Views

0 replies

0 likes

  • 800 Views
  • 0 replies
  • 0 likes

Can't delete Cache or saved files

Hello, My Spotify won't let me delet my Cache and saved files from my micro SD-Card.I also can't delet it from my App-manager ( Samsung J5 ).I tried to delet the folder "com.spotfiy.music" but my phone can't delet it aswell. I really need help becaus...

Casual Listener

Hello,   My Spotify won't let me delet my Cache and saved files from my micro SD-Card. I also can't delet it from my App-manager ( Samsung J5 ). I tried to delet the folder "com.spotfiy.musi...

753 Views

0 replies

0 likes

  • 753 Views
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local files wont play

I have the song on my samsung 8 and on my computer. I can play them on my computer but they wont play on anything else. Ive followed all the steps. Nothing works/

Casual Listener

I have the song on my samsung 8 and on my computer.  I can play them on my computer but they wont play on anything else.  Ive followed all the steps.  Nothing works/

Buntulufigus

Casual Listener

804 Views

4 replies

0 likes

  • 804 Views
  • 4 replies
  • 0 likes

Playlists don't appear on my profile

The last playlist I start to follow or I create they don't appear on my profile. I can see them on my menu but on the preview of ny profile and the other people can't see them.There are just 4 of them that are really old, not the new ones.All of my p...

Visitor

The last playlist I start to follow or I create they don't appear on my profile. I can see them on my menu but on the preview of ny profile and the other people can't see them. There are just 4 of t...

346 Views

0 replies

0 likes

  • 346 Views
  • 0 replies
  • 0 likes

Switching from Android to PC freezes the phone

When Im listening in offline mode, then I switch to online mode, and then I start the PC with spotify, my Samsung Galaxy S7 Edge freezes completely and it keeps restarting until i pause the music on the pc.

Newbie

When Im listening  in offline mode, then I switch to online mode, and then I start the PC with spotify, my Samsung Galaxy S7 Edge freezes completely and it keeps restarting until i pause the mus...

333 Views

0 replies

0 likes

  • 333 Views
  • 0 replies
  • 0 likes

las canciones se pausan automaticamente

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambien volvi a reiniciar mi equipo y reinstale la aplic...

Newbie

No se por que cuando escucho las canciones despues de un rato se pausan automaticamente y tengo que volver a darle play para seguir escuchandolas. Ya revise mi conexion de internet y esta bien, tambi...

414 Views

0 replies

0 likes

  • 414 Views
  • 0 replies
  • 0 likes

Solved!! Spotify streaming question.

Hello,Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song it would have allready downloaded the whole file wich...

Newbie

Hello, Ive recently installed spotify for listening to music in my car. Ive noticed that spotify downloads the whole song in cache and playing it. Therefore, if you listen only 10 seconds of a song ...

Joe

Community Legend

746 Views

1 replies

0 likes

  • 746 Views
  • 1 replies
  • 0 likes

Keep getting charged for an account we don't have!

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has been hard to do since you guys do not offer telephon...

Newbie

My fiancee keeps getting charged $14.99 for an account that we don't have with you guys. We called the bank and stopped the payment, but they still advised us to reach out to you. However, that has b...

Joe

Community Legend

617 Views

1 replies

0 likes

  • 617 Views
  • 1 replies
  • 0 likes

Playlist strats over after certain song

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist starts over.

Newbie

When im cotrolling my spotify on my pc with my android phone the playlist start over after certain song. If i skip a song it will normaly go to next but after this certain song if i skip the playlist...

598 Views

0 replies

0 likes

  • 598 Views
  • 0 replies
  • 0 likes

Solved!! Stops playing on Samsung Galaxy S7 Edge

Hello, Since a few days I've got the Samsung Galaxy S7 Edge to replace my Galaxy S6. But when I'm listening to my playlists and the phone gets locked (screen turns to black and I need to enter my fingerprint to 'wake up' the phone) Spotify stops play...

Casual Listener

Hello,   Since a few days I've got the Samsung Galaxy S7 Edge to replace my  Galaxy S6.   But when I'm listening to my playlists and the phone gets locked (screen turns to black an...

Elwctrobunny13

Casual Listener

160554 Views

48 replies

2 likes

  • 160554 Views
  • 48 replies
  • 2 likes