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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Android

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Forum Posts

New and Improved Android Widget

Spotify is bringing a new update to the home screen widget on Android devices. This update will help you get more out of it than before. The new widget will make it simpler and faster to access your favourite content on Spotify. So what is changing?H...

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  • Spotify Star
  • Spotify Star
  • ThomasWYale
  • Visitor
  • 34848 Views
  • 64 replies
  • 25 likes
  • 34848 Views
  • 64 replies
  • 25 likes

[COMPLETE GUIDE] How to fix most Android issues

Please read below for troubleshooting Spotify on your Android device. This guide contains fixes for most common issues as well as detail on how to create a new topic if you still are having problems. First thing to do before trying anything else is r...

  • Community Legend
  • Daniel
  • Community Legend
  • 873594 Views
  • 11 replies
  • 50 likes
  • Android
    Guide
    Troubleshooting
  • 873594 Views
  • 11 replies
  • 50 likes

Solved!! The version of Spotify I have has completely different features than another free user.

PlanFreeCountryUSADeviceAndroid PhonesMy Question or IssueMy dad and I both have spotify. I cannot pick songs to play and have to rely on shuffle. My dad can pick songs without issue, and probably doesn't even know that shuffle's an option. We both h...

  • Casual Listener
  • Alex
  • Spotify Legend
  • 25454 Views
  • 3 replies
  • 0 likes
  • 25454 Views
  • 3 replies
  • 0 likes

Eri

Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda

  • Newbie
  • Hola tengo un S4 y no me permitió cambiar de canción con la pantalla bloqueada. Ayuda
  • 157 Views
  • 0 replies
  • 0 likes
  • 157 Views
  • 0 replies
  • 0 likes

Data

I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My emblems are all green but if I go to a particular a...

  • Newbie
  • I am constantly on offline mode, I check it frequently to make sure because of a mistake on my part that last summer when I started using spotify... is there any reason why spotify is using data? My ...
  • Joe
  • Community Legend
  • 3509 Views
  • 1 replies
  • 0 likes
  • 3509 Views
  • 1 replies
  • 0 likes

Superuser Contribution No Storage Option

I have external storage SD Card. Within the settings of Spotify, no storage option appears.

  • Newbie
  • I have external storage SD Card.  Within the settings of Spotify, no storage option appears.
  • user-removed
  • Not applicable
  • 404 Views
  • 2 replies
  • 1 likes
  • 404 Views
  • 2 replies
  • 1 likes

Cannot merge free acct with premium

I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows through the internet that I'm in the premium plan, ...

  • Newbie
  • I currently gave a free acct with my own email. My husband created his own acct with his email, upgrade to the fam premium and added me. I got the invite via email, followed all directions. It shows ...
  • 200 Views
  • 0 replies
  • 0 likes
  • 200 Views
  • 0 replies
  • 0 likes

Problems mode offline

When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription ..Obs: I from Brazil

  • Newbie
  • When I reboot my downloaded music, they are unavailable as if it had not downloaded. I need to know the pq .. I like the program mt and I do not want to cancel the subscription .. Obs: I from Brazil
  • 173 Views
  • 0 replies
  • 0 likes
  • 173 Views
  • 0 replies
  • 0 likes

Spotify crashes when playing music on latest Android beta

Spotify version: 8.4.9.249 betaDevice: OnePlus 3Android version: 7.1.1I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update.I hope this will be resolved ASAP. Thanks.

  • Regular
  • Spotify version: 8.4.9.249 beta Device: OnePlus 3 Android version: 7.1.1 I cannot downgrade to an older version without losing all my downloaded music so I'll just wait for the next update. I...
  • Joe
  • Community Legend
  • 328 Views
  • 1 replies
  • 1 likes
  • 328 Views
  • 1 replies
  • 1 likes

Calidad de Sonido con Premium

Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego suena considerablamente mas bajo. Esto lo he comproba...

  • Newbie
  • Yo recien he comprado el paquete de USD$0.99 ctvs por 3 meses spotify Premium. Pero cuando escucho cualquier canción, al principio suena a un determinado nivel de volumen por 1 o 2 segundo y luego su...
  • 458 Views
  • 0 replies
  • 1 likes
  • 458 Views
  • 0 replies
  • 1 likes

Android App says no internet connection available while on t-mobile

Hello! Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to get a connection on the spotify app. Here's some info: Phone: HTC On...

  • Regular
  • Hello!    Wanted to post here since so far i've been unable to find anything else online to see if anyone is having the same issues i'm experiencing. I noticed today that i'm unable to ...
  • The_bhoy
  • Newbie
  • 36902 Views
  • 67 replies
  • 4 likes
  • 36902 Views
  • 67 replies
  • 4 likes

Solved!! Spotify shuts down as soon as it starts playing

My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem. The second you start playing music, it plays for a split second and disappears. The app doesn't completely crash, as it is still running. when I click the overvie...

  • Gig Goer
  • My Spotify app upgraded this morning to version 8.4.9.249 v7 and it has a HUGE problem.  The second you start playing music, it plays for a split second and disappears.  The app doesn't com...
  • Joe
  • Community Legend
  • 1265 Views
  • 8 replies
  • 1 likes
  • 1265 Views
  • 8 replies
  • 1 likes

Technical Problem..

Hey Guys, It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I've check every group chat but nobody can help me. Also, when ...

  • Newbie
  • Hey Guys,   It's been over 2 years that I'm using that app, and It's the first time that I have that kind of problem. First, even if my music are download, I can't listen to them offline.. I'v...
  • Joe
  • Community Legend
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Genius not showing up samsung galaxy s8

I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times

  • Newbie
  • I have premium and I have looked at the behind the lyrics album, also I have reinstalled like 7 times
  • Joe
  • Community Legend
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Spotify Android app doesn't show HiFi system as available device

Hi,I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOWEVER, using my wifes iPhone, the system does show as ...

  • Casual Listener
  • Hi, I have a Marantz CR 610 system HiFi system. It is connected to my Wifi. When using the Spotify app on my Samsung S7 Android, the Marantz system doesn't show in the list of Available Devices. HOW...
  • Joe
  • Community Legend
  • 300 Views
  • 2 replies
  • 1 likes
  • 300 Views
  • 2 replies
  • 1 likes

Solved!! Spotify App crashes immediately when playing music

Hey guys, today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device. Software Version: 8.4.9.249 armV7I have Spotify Premium. I can start the app, I can change settings, I can download things, but I cann...

  • Music Fan
  • Hey guys,     today I unpacked my brand new HTC U11 (Android 7.1.1) and installed the Spotify app on the virgin device.   Software Version: 8.4.9.249 armV7 I have Spotify Premium...
  • Joe
  • Community Legend
  • 1007 Views
  • 2 replies
  • 1 likes
  • 1007 Views
  • 2 replies
  • 1 likes

Se cierra la aplicacion cada poco minutos

Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque hasta he tenido que utilizar otros medio para escucha...

  • Casual Listener
  • Hola, soy Usuario premium y me parece indignante que cada tres minutos se me este cerrando la aplicacion y no pueda escuchar tranquilamente musica. Quiero una respuesta por parte de spotify porque ha...
  • 501 Views
  • 0 replies
  • 3 likes
  • 501 Views
  • 0 replies
  • 3 likes

Can't listen to songs

I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?

  • Newbie
  • I tried a million times to play few songs but it wouldn't play for me. I think I'm just being dumb, but why can't I listen to songs that isn't in white letters?
  • Joe
  • Community Legend
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Pochette d'album en fond d'écran de vérouillage

Bonjour,Je me demande comment peut-on faire pour avoir a nouveau la pochette de la musique que l'on écoute en fond d'écran de vérouillage.Merci de vos réponses!

  • Casual Listener
  • Bonjour, Je me demande comment peut-on faire pour avoir a nouveau la pochette de la musique que l'on écoute en fond d'écran de vérouillage. Merci de vos réponses!
  • BIGJIMPING
  • Newbie
  • 20274 Views
  • 4 replies
  • 1 likes
  • 20274 Views
  • 4 replies
  • 1 likes

Change Offline Storage to a New Device

Hi! I've just updraded to a new phone, and I had thousands of songs downloaded in the sd card on trough offline mode.But since i logged in to spotify on the new phone all playlists that were marked "avaiable offline" were unmarked and there is no ava...

  • Casual Listener
  • Hi! I've just updraded to a new phone, and I had thousands of songs downloaded in the sd card on trough offline mode. But since i logged in to spotify on the new phone all playlists that were mark...
  • Carlao013
  • Casual Listener
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Show album screen when play pressed

I am automating (via Tasker) the launching and playing of Spotify when my phone connects to my car's Bluetooth adapter. This is working fine.I would like the album screen to appear when music starts rather than remaining on the home screen. I have th...

  • Casual Listener
  • I am automating (via Tasker) the launching and playing of Spotify when my phone connects to my car's Bluetooth adapter. This is working fine. I would like the album screen to appear when music sta...
  • bnatal
  • Music Fan
  • 276 Views
  • 1 replies
  • 0 likes
  • 276 Views
  • 1 replies
  • 0 likes

Music stops and volume changes on its own

Starting yesterday, my music will randomly stop but spotify says it's still playing. When it actually works, the volume goes from normal ( what I have it set at ) down to where I almost can't hear it and then back up a second or two later. I've tried...

  • Newbie
  • Starting yesterday, my music will randomly stop but spotify says it's still playing. When it actually works, the volume goes from normal ( what I have it set at ) down to where I almost can't hear it...
  • 350 Views
  • 0 replies
  • 0 likes
  • 350 Views
  • 0 replies
  • 0 likes

Spotify plays random songs instead of playlist

Everyone I try to listen to a playlist of mine, a few songs in, Spotify changes it to some completely random song and genre or pauses randomly. It's defeating the proposed of paying for a subscription. It didn't start until I did a survey. How do I s...

  • Casual Listener
  • Everyone I try to listen to a playlist of mine, a few songs in, Spotify changes it to some completely random song and genre or pauses randomly. It's defeating the proposed of paying for a subscriptio...
  • Jacob
  • Community Legend
  • 727 Views
  • 3 replies
  • 0 likes
  • 727 Views
  • 3 replies
  • 0 likes